805 Commercial jobs in Kenya

About Umba
Umba is a pan-African digital bank serving customers in both Kenya and Nigeria. Our mission entails providing accessible and cost-effective financial services across Africa, enabling our customers to take charge of their financial well-being. We are committed to seizing a unique opportunity to transform the financial landscape in Africa by harnessing the power of machine learning to develop intelligent, affordable financial products tailored for emerging markets. Our machine learning models are continuously improving, and we leverage AI and automation to deliver banking solutions at the lowest possible cost to our expanding customer base.

Umba is headquartered in Nairobi Kenya. Our primary focus is to offer a comprehensive range of digital banking products through Android, iOS and Web Apps, and we take pride in our culture of consistently surpassing customer expectations, which has fueled our rapid expansion.

Umba acquired a deposit taking microfinance bank in Kenya in 2023, which has now been named Umba Microfinance Bank. The bank has achieved fast growth since launch with an average monthly growth rate of 19% and 6x revenue growth in 2024.

We are actively seeking outstanding individuals who not only possess exceptional talent but also share our vision, determination, and sense of purpose. Join us in our endeavor to establish the best digital bank in Africa.

Job Summary
We are seeking proactive and results-driven Call Center Interns to join our team. This role combines new customer acquisition and customer relationship management to drive growth and enhance customer satisfaction You will play a key role in engaging potential and existing customers, ensuring they receive outstanding service while meeting sales and retention targets.

Key Responsibilities

• Make outbound calls to potential customers from provided leads
• Present and clearly explain the Stock Loan Product and its terms
• Convert prospects into active borrowers and guide them through onboarding
• Maintain and update a daily sales pipeline report
• Gather and share market insights and customer feedback with the product team
• Make follow-up calls to existing borrowers to ensure timely repayments
• Promote repeat borrowing and upsell products where applicable
• Address customer queries or escalate them to relevant departments
• Conduct periodic satisfaction checks and record feedback
• Monitor customer engagement and flag potential churn risks

Requirements
Diploma or Degree (completed or in progress) in Business, Marketing, Finance, or related field.

Excellent verbal and written communication skills.

Strong interpersonal skills and customer-oriented mindset.

Ability to work in a fast-paced, target-driven environment.

Basic computer skills (MS Office, CRM systems an added advantage).

Prior sales or customer service experience is an added advantage but not mandatory.

Deadline for applications:
22nd August 2025.

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We are looking for a
Repair Centre Manager - Mobile Devices
to join our PLAK (Phone Assembly) team in
Kenya
as we scale up and drive digital and financial inclusion across our markets.

As a
Repair Centre Manager - Mobile Devices
you will
become the guardian of second chances
, leading the mission to restore returned devices to their full potential while ensuring every customer receives products that exceed their expectations. Working at the intersection of technical excellence and customer care, you'll
transform challenges into opportunities
, lead skilled repair teams, and ensure that every device that leaves your care center represents M-KOPA's commitment to quality and sustainability.

At M-KOPA, refurbishment isn't just about fixing devices—it's about
extending opportunities for financial inclusion
. In this role, you will transcend traditional repair management to become a
strategic architect of product lifecycle excellence
. You will
design and implement repair processes
that don't just restore functionality but enhance customer trust, working closely with cross-functional teams to ensure our
refurbishment operations support sustainable growth
while maintaining the highest quality standards.

We believe in
excellence through continuous improvement
and empowering teams to achieve extraordinary results. You will
develop sophisticated repair protocols
, monitor quality with precision, and create environments where every team member can grow while delivering exceptional outcomes. Your
technical leadership expertise
will be crucial in identifying process improvements and ensuring the consistent delivery of restored devices that feel brand new.

You'll
oversee care center operations and refurbishment processes
, leading a team that handles reworks and repairs of devices earmarked for refurbishment. You'll coordinate repair and rework processes for customer-returned phones, ensuring timely and effective resolution while maintaining high customer satisfaction and operational excellence.

Your role involves
monitoring the quality of repairs and reworks
, ensuring all returned products meet stringent quality standards before being sent back to customers. You'll conduct thorough inspections using established quality control procedures, collaborate with repair technicians to address concerns, and provide feedback to improve processes and reduce defects.

You'll
work closely with Process Engineers
to identify and address systemic issues that may lead to product returns, collaborate with Retail and Customer Care teams to ensure customer satisfaction, and compile data on repair activities, including common faults and turnaround time, to suggest process improvements.

This is an
on-site role
in
Kenya
reporting to the
Head of Manufacturing
.

Success in this role comes from a unique blend of technical mastery and inspirational leadership. We need someone who has
walked the path of electronics repair excellence
and understands that true operational success lies in building teams that consistently deliver quality while continuously improving processes. Your experience should tell a story of
leading technical teams
that didn't just fix problems but prevented them from happening again.

We are seeking someone whose career demonstrates a
deep understanding of how repair operations can enhance customer experience
. Perhaps you have
4+ years of experience in electronics repair with at least 2 years in a supervisory role
, preferably in mobile phone repair or related industries, where you've developed processes that transformed repair quality and efficiency.

Your
Bachelor's degree in engineering, electronics, or a related field
should be complemented by a proven understanding of mobile phone repair processes, diagnostic tools, and quality control methods. Your ability to
lead and motivate teams while managing workflow
should be second nature, as should your talent for
problem-solving and identifying root causes
to reduce customer returns.

The ideal candidate will have
excellent communication skills
for coordinating with stakeholders and training staff, along with the ability to work hands-on and perform complex repairs alongside the team. You should be comfortable working in a dynamic environment with a focus on continuous improvement and customer satisfaction.

Most importantly, we need someone who embodies our values of quality, sustainability, and customer excellence – someone who doesn't just want a job but wants to be part of a mission that's
making life-enhancing products accessible across an entire continent
through innovative solutions and exceptional care.

If this sounds like the challenge you've been waiting for, where your expertise in
electronics repair and team leadership
can truly make a difference in delivering quality products that change lives, we want to hear your story.

Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at
m-
.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for 'recruitment fees', 'processing fees', 'interview fees', or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

Company Description

Town Team has been redefining men's fashion since 1998 with a bold passion for creativity and self-expression. We inspire the modern man to explore beyond the ordinary and express his unique style. Our evolving collections for men and kids offer contemporary trends that push fashion boundaries. Committed to staying ahead of the curve, we strive to inspire individuality and curiosity.

Role Description

This is a full-time, on-site role located in Nairobi County, Kenya. The Shop Manager will be responsible for overseeing daily store operations, managing staff, ensuring exceptional customer service, and maintaining store standards. Other duties include monitoring inventory, driving sales performance, executing marketing strategies, and resolving customer queries and complaints promptly.

Qualifications

• Store Management and Operations Management skills
• Strong Customer Service and Customer Experience abilities
• Excellent Communication skills
• Ability to lead and motivate a team effectively
• Flexibility and multitasking capabilities
• Previous experience in retail is beneficial
• Bachelor's degree in Business, Management, or related field is preferred

Why continue searching for work when you can create jobs and become a leader?

We're looking for UI/UX Figma Interns to join our fast-growing visionary tech ecosystem — Merxpress Nexus

Merxpress Nexus is a revolutionary project redefining how humans interact with technology merging e-commerce, fintech, agritech, real estate, media, and AI into one intelligent platform built to save humanity and make life easier.

This is more than an internship. It's a journey to design the future to imagine, sketch, and shape how millions will experience the next evolution of the digital world.

As a UI/UX intern, you will:

Work on real products that integrate technology and emotion.

Collaborate with passionate innovators from diverse fields.

Develop futuristic design systems powered by empathy and intelligence.

Build your portfolio with a brand that's changing how the world connects.

Benefits:

Gain hands-on experience on a global project.

Learn directly from founders and visionary leaders.

Get full credit and recognition for your design contributions.

Top-performing interns will become long-term partners and official members of the Merxpress design and innovation team.

Note: This is not a salary-based internship it's an opportunity to grow with a movement that's building something revolutionary. Those who show creativity, discipline, and passion will become an integral part of the company's journey as it expands.

If you believe in innovation, creativity, and impact —

Join us. Let's create the future together.

Yours faithfully,

Ryan Nkosilati Malambo

Founder, Merxpress Nexus

About Turaco
It is urgent to find a way to insure those who are not currently insured. Turaco's mission is to relieve people from the fear of financial shocks. Our vision is to insure a billion people, effectively doubling the global number of insured individuals.

Turaco is a rapidly growing financial services start-up in Africa, introducing a new model for health and risk financing targeted at emerging customers. We provide subscription-based insurance for the mass market, bundled with everyday transactions that people are already engaging in. We collaborate with business partners to deliver affordable insurance products that truly enhance people's lives. At Turaco, we prioritise simplicity, communication, and transparency while striving to transform how insurance operates. We are in the claims-paying business.

Turaco values diversity and inclusion in the workplace. We're building a team where our differences enhance and strengthen us. We strictly prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.

Since launching in February 2019, Turaco has attracted a cumulative total of 4.5 million end users. We are experiencing rapid growth and are looking for team members who can evolve alongside us. To learn more, visit

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About The Role
The Commercial Data Analyst plays a pivotal role in driving data integrity, insight generation, and decision-making across the Commercial Division. The role focuses on
validating and sense-checking numbers from partnerships
, ensuring accuracy in reporting, and identifying gaps or discrepancies in commercial data.

You will work closely with the Commercial Operations Manager and the wider team to consolidate data across markets, interrogate its accuracy, and translate it into actionable insights for
partnership management, business development, and customer journey optimization
.

This role is ideal for someone who is
naturally inquisitive
, always asking "why?", and eager to uncover insights hidden in the data.

Data Validation & Analysis

• Own the process of consolidating commercial data from different commercial partners and countries we operate
• Rigorously sense-check numbers (e.g., GWP, product breakdown, renewal rates, invoiced amounts) and identify discrepancies, gaps, or anomalies.
• Use SQL and Excel/BI tools to analyse and validate data from our database.
• Develop clear escalation processes for data corrections and make sure they are adhered to.
• Support A/B testing and product/customer journey experiments by building data pipelines and analyzing results.
• Commercial Operations Support
• Provide analytical support for product changes, operational improvements, customer journeys, and partner-related problem-solving.
• Work closely with customer operations and customer experience teams to ensure data informs customer success strategies.

Reporting & Communication

• Maintain partner dashboards, reports, and TACO access.
• Provide timely and accurate reporting to account managers, leadership, and partners.
• Support the creation of ad-hoc analyses and presentation materials for business development and partner meetings.

Knowledge, Skills, And Abilities

• Live Turaco's values – care and protect, do the right thing, low ego, and have fun
• Bachelor's degree in a quantitative or business-related field (Economics, Statistics, Data Science, Finance, etc.).
• 2+ years of experience in data analytics, consulting, or commercial operations.
• Strong SQL skills (must be comfortable writing queries to extract and analyze data).
• Proficiency in Excel/Google Sheets and at least one data visualization tool (e.g., Power BI, Tableau, Looker, Metabase).
• Excellent numerical sense and attention to detail, with a track record of spotting errors and inconsistencies.
• Inquisitive and proactive mindset – not just reporting numbers, but asking questions and uncovering insights.
• Strong communication skills with the ability to translate complex data into clear business recommendations.
• Comfortable working in a fast-paced, ambiguous environment and managing multiple priorities.

Our Company Culture
At Turaco, our culture is defined by our values: 1) Pushing boundaries, 2) Working with excellence, and 3) Profound respect for the individual. If these values resonate with you, we encourage you to apply

Total Compensation & Benefits
Turaco offers a competitive salary commensurate with experience. Additionally, we provide a comprehensive benefits package, including stock options and healthcare, all within a supportive company culture that fosters growth and strong professional relationships.

Commercial Director - Africa | Africa | Nairobi

, we work with farmers to improve life on Earth.

At , we firmly believe that the transition to renewable energy, the reduction of global greenhouse gas emissions, and the adoption of regenerative farming are essential to ensuring a thriving world for current and future generations.

We empower family farms across Africa, Asia, and Latin America with innovative biodigester and biofertilizer technology, alongside training, customer service, and financing, enabling them to become more independent and productive.

Our mission drives action at the intersection of food security, social justice, and climate change.

You have the opportunity to become an integral part of this impactful story.

Your mission at

The Commercial Director is responsible for driving 's growth in Africa by creating and strengthening strategic alliances and partnerships with Corporations, governments, foundations and other mission aligned organizations.

You'll be in charge of:

1. Commercial Strategy & Growth

• Defining and leading the
  Africa Commercial Strategy
  , setting ambitious annual goals and KPIs aligned with global priorities.
• Track and review progress with in-depth analytical insights, ensuring commercial growth stays on target.

2. Business Development & Partnerships Management

• Building and managing
  strategic partnerships
  with corporations, governments, and foundations to unlock new revenue streams.
• Collaborating with the
  Global Growth Team
  to design and scale carbon and impact programs.
• Negotiating high-value agreements and lead Africa's market expansion initiatives.

3. Revenue & Impact Delivery

• Driving quarterly action plans that align teams around impact and revenue priorities.
• Ensuring
  carbon and other impact programs
  are executed with precision, accuracy, and timeliness.
• Holding partnerships accountable for delivering at least
  80%+ of expected outputs
  (revenue and units).

4. Government & Policy Relations

• Building strong networks with
  government officials, policymakers, and regulatory agencies
  .
• Anticipating and influencing legislative and regulatory developments in renewable energy, climate, and agriculture.
• Positioning as a thought leader and trusted partner in policy conversations.

5. Leadership & Team Development

• Leading , mentoring, and developing a
  high-performing commercial team
  across Africa, with clear KPIs, succession plans, and growth pathways.
• Building alignment with global teams to ensure commercial execution matches 's mission and goals.

6. Budgeting & Reporting

• Owning the commercial budget, ensuring efficient allocation of resources.
• Developing robust tools, dashboards, and processes to monitor and report quarterly business progress to the Executive Leadership Team.

More about YOU:

• Master's degree in Business, Management, Engineering, Agribusiness, or any relevant field.
• Minimum
  10 years of senior leadership experience
  in commercial strategy, business development, or corporate sales across Africa.
• Deep network of
  senior decision-makers
  in renewable energy, climate, agri-business, or adjacent green sectors.
• Demonstrated track record of building
  high-value partnerships
  and scaling revenue growth in complex, multi-stakeholder environments.
• Strong knowledge of
  carbon markets
  and emerging financing mechanisms in the renewable energy/climate space.
• Executive presence with the ability to influence, negotiate, and collaborate with C-suite stakeholders, donors, and governments.
• Target-driven, analytical, and adaptable to dynamic, fast-paced environments.
• Fluency in English; French is a strong advantage.
• Passion for environmental and social impact, and a commitment to supporting smallholder farmers.

What we offer:

Passion and Purpose:
Join a dynamic social impact company, certified B Corp and immerse yourself in an environment where passion, a strong mission and collaborative spirit converge.

Global Team, Local Impact:
Be part of our incredible international team comprising over 300 colleagues across 3 continents. Experience the power of working together toward a common goal that transcends borders.

Balance matters
: We understand that your best work comes from a rested and healthy state. Embrace our commitment to work-life balance with a flexible and accommodating work environment designed to suit your needs.

Embrace diversity
: Join a vibrant workplace with colleagues representing more than 17 nationalities. At , inclusivity and diversity are not just values; they are the essence of our culture.

Grow with us:
We foster an autonomous work environment that empowers you to contribute, develop, and take ownership of your projects and work. Join our team of doers in a fast-paced environment where there are plenty of opportunities to grow and learn.

Farmers are at the heart of what we do
: Dedicate meaningful time in the field to develop a deep understanding of the needs and challenges faced by the farmers. Get ready to have your boots on the ground, making a tangible impact where it matters most.

Your journey with us is not just a job; it's a chance to make a lasting impact.

Other important details:

• This is a full-time position based in Nairobi, Kenya but open to all nationalities.
• We offer a hybrid work model.
• The starting date is as soon as possible.
• The role requires traveling accross Africa approximately 30% of the time.

is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression.

The Centre for Information Resilience (CIR) is an independent organisation dedicated to exposing human rights violations, disinformation and harms against women and minorities. We achieve this through open source research, digital investigations, capacity-building with local partners, and collaboration with media to amplify our impact.

CIR was born out of a determination to expose those spreading harm – online and offline – around the world, particularly in areas of violent conflict, such as Afghanistan, Myanmar, Sudan and Ukraine. Our projects are at the forefront of efforts to investigate and document human rights abuses, war crimes, and harms against women and minorities. We work closely with multilateral and national justice accountability bodies.

The Role

Number of roles: 1 Full time

Contract Type: Contractor

Closing date: Thursday 16th October 2025 at 23:55pm

Contract length: ASAP until end of March 2026

Hours needed for this role: Full time

Location: Nairobi and surrounding region

Languages: You must be able to work proficiently in English.

Main Responsibilities

• Apply open-source investigation and analytical techniques to collect, collate, verify and analyse data from open sources, and record the information in databases with pre-set information fields and ensure they are appropriately sourced and comprehensively capture the topic within the project's scope.
• Contribute to timely delivery of high quality project outputs including reports and briefings.
• Delivery of in-person and remote training focused on OSINT (ranging from beginner to intermediate/advanced), data visualisation, digital security, and mitigation of vicarious trauma. Training delivery will involve frequent travel within the region.
• Preparation of bespoke training materials, including conducting pre and post training assessments to inform design of tailored trainings.
• Oversee/conduct joint open-source research projects with external partners.
• Provide mentorship to external partners on topics related to open-source investigative techniques, visualisation, digital security, and mitigation of vicarious trauma, as well as joint research projects.
• Work closely alongside other trainers/supervise junior trainers.
• Contribute to internal reviews of effectiveness and identify opportunities to improve efficiency of project activities.

Essential Criteria:

• Proven track record in OSINT-driven investigations, including using geolocation and chronolocation techniques, as well as social media monitoring.
• Proficient in satellite imagery analysis, with experience in using tools such as Planet.
• Extensive experience delivering OSINT training, both in-person and remote (ranging from beginner to intermediate/advanced topics).
• Ability to work independently, including time management and prioritisation of tasks.
• Excellent written and verbal communication skills, including the ability to translate technical terminology for lay audiences.
• Willingness to engage in regular travel to deliver trainings in-person.

Desirable

• Fluency in Arabic.

Recruitment Process

To apply, please submit your CV and complete the application form questions. Shortlisted candidates will be invited to interview, which can be conducted remotely unless specified otherwise. CIR encourages applicants from under-represented communities.

CIR is an equal opportunities employer. If you require adjustments or additional support to complete this process, please let us know in your application.

About ADA
ADA is a leading data and artificial intelligence (AI) company that designs and executes integrated digital, analytics, and marketing solutions. We operate in 11 markets in Asia and partner with leading brands to drive their data and digital maturity.

What will you do?

• Assist with managing store operations on E-commerce marketplaces, and/ or social channels
• Optimize product listings and manage pricing and promotions to drive sales and revenue growth
• Uploading, changing & maintenance of shop (Banner, Images, Contents, Product Detail Page)
• Key contact point for all escalation, issues arising with platform and operations
• Facilitate all campaign set-up, promotion tools and maximizing utilization of seller tools within platforms
• Analyze sales data to identify opportunities for growth
• Provide support to the Commercial Manager in the day-to-day operations of the team.

What skills and experience you will need?

• Bachelor degree in marketing, Business Administration, or a related field
• From 2-3 years of experience in E-commerce or related field
• Strong analytical skills and ability to work with data.
• Excellent written and verbal communication skills
• Strong organizational and project management skills
• Familiarity with E-commerce platforms such as Lazada, Shopee, and other local marketplaces is a plus.

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Unfortunately, we are only able to contact shortlisted applicants. We encourage you to continuously visit our website for regular updates on available roles