9 Co Operative Bank jobs in Nairobi

Our client, a leading institution in the banking and finance sector, is seeking an experienced Senior Risk Analyst to bolster their risk management framework. This is a fully remote opportunity, allowing you to contribute your analytical expertise from any location in Kenya. You will be responsible for identifying, assessing, and mitigating financial risks across the organization, ensuring compliance with regulatory requirements and promoting a strong risk culture. Your key responsibilities will include developing and implementing risk models, conducting stress testing and scenario analysis, and monitoring key risk indicators. You will also be involved in evaluating credit risk, market risk, operational risk, and liquidity risk, as well as contributing to the development of risk policies and procedures. The ideal candidate will possess a strong quantitative background, with proven experience in financial risk management, quantitative analysis, and data modeling. Proficiency in statistical software (e.g., R, Python, SAS) and a deep understanding of financial markets and instruments are essential. Excellent analytical, problem-solving, and communication skills are required to effectively articulate risk exposures and mitigation strategies. If you are a highly analytical individual passionate about financial risk and keen to make a significant impact in a remote-first, collaborative environment, we encourage you to apply. Your insights will be crucial in safeguarding the company's financial stability and growth. This role demands a sophisticated understanding of financial risk management techniques.

**What does Cigna do?**
Cigna provides health insurance services around the world. We're passionate about helping people improve their health, well-being, and sense of security. We started over 200 years ago and we continued to innovate and expand ever since. At Cigna Health Benefits we focus on the unique needs of Intergovernmental (IGO) and Nongovernmental (NGO) organisations, as well as the needs of multinationals in Europe and Africa. You can find out more about the company at .
**What makes Cigna different from other employers?**
We go further than just paying insurance claims. Solid customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all. We owe our success to the talent and dedication of our team. They're the ones who make a difference in our customers' lives. So we know that it's important to go the extra mile for our employees. We make sure they have a good work-life balance, and we offer many initiatives for health and well-being.
**What are your main responsibilities?**
You are responsible for the client communication for designated account relationships and Contracts.
You are required to response to the client on timely manner providing full and accurate information in one go.
**Main Duties / Responsibilities**
+ Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients.
+ Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others.
+ Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
+ Mails or routes claim forms and supporting documentation to various units for final processing.
+ Excellent interpersonal skills, ability to understand and interpret policy provisions. Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity.
+ May seek assistance with complex customer services issues.
**Qualifications**
+ Must have a diploma or bachelor's degree certificate
+ Excellent English written and oral communication skills
+ **Portuguese** **written and oral skill is a must**
+ Exceptional organizational and time-management focus
+ Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
+ 1+ years of customer service experience analyzing and solving customer problems required; call center experience a plus
+ Ability to perform in a high volume, fast paced call center environment
+ Proven ability to work independently as well as a productive member of a team
+ Intermediate proficiency in Microsoft office suite; high level capacity to multitask independently and on a computer
+ Knowledge of medical terminology a plus
**Conditions/requirements**
+ Work in 24 x 7 rotation shifts.
+ 5 days a week.
+ In split shifts (some hours in the morning and remaining hours in the afternoon or evening) and public holidays
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._

**What does Cigna do?**
Cigna provides health insurance services around the world. We're passionate about helping people improve their health, well-being, and sense of security. We started over 200 years ago and we continued to innovate and expand ever since. At Cigna Health Benefits we focus on the unique needs of Intergovernmental (IGO) and Nongovernmental (NGO) organisations, as well as the needs of multinationals in Europe and Africa. You can find out more about the company at .
**What makes Cigna different from other employers?**
We go further than just paying insurance claims. Solid customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all. We owe our success to the talent and dedication of our team. They're the ones who make a difference in our customers' lives. So we know that it's important to go the extra mile for our employees. We make sure they have a good work-life balance, and we offer many initiatives for health and well-being.
**What are your main responsibilities?**
You are responsible for the client communication for designated account relationships and Contracts.
You are required to response to the client on timely manner providing full and accurate information in one go.
**Main Duties / Responsibilities**
+ Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients.
+ Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others.
+ Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
+ Mails or routes claim forms and supporting documentation to various units for final processing.
+ Excellent interpersonal skills, ability to understand and interpret policy provisions. Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity.
+ May seek assistance with complex customer services issues.
**Qualifications**
+ Must have a diploma or bachelor's degree certificate
+ Excellent English written and oral communication skills
+ **Portuguese** **written and oral skill is a must**
+ Exceptional organizational and time-management focus
+ Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
+ 1+ years of customer service experience analyzing and solving customer problems required; call center experience a plus
+ Ability to perform in a high volume, fast paced call center environment
+ Proven ability to work independently as well as a productive member of a team
+ Intermediate proficiency in Microsoft office suite; high level capacity to multitask independently and on a computer
+ Knowledge of medical terminology a plus
**Conditions/requirements**
+ Work in 24 x 7 rotation shifts.
+ 5 days a week.
+ In split shifts (some hours in the morning and remaining hours in the afternoon or evening) and public holidays
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._

Our client is seeking a highly skilled and customer-focused Remote Customer Service Specialist to manage inbound and outbound customer communications. This is a fully remote position, offering the flexibility to work from anywhere. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and providing information about products and services. Responsibilities include responding to customer emails, managing live chat sessions, and handling phone calls with professionalism and efficiency. You will be expected to troubleshoot customer problems, offer solutions, and escalate complex issues when necessary, ensuring a high level of customer satisfaction. This role involves meticulously documenting customer interactions and feedback in the CRM system, identifying patterns in customer issues to contribute to service improvement initiatives. You will also be tasked with educating customers on product features and benefits and gathering customer feedback to inform product development. The ideal candidate possesses exceptional communication and interpersonal skills, with a patient and empathetic approach to customer interactions. Previous experience in a customer service role, especially in a remote capacity, is strongly preferred. Proficiency with CRM software, helpdesk ticketing systems, and standard office applications is required. You must be adaptable, self-motivated, and able to work independently while maintaining a high standard of service. A stable internet connection and a dedicated home workspace are essential for this role. Join our client's dynamic team and leverage your customer service expertise to enhance the customer experience. We offer a competitive salary, comprehensive benefits, and a supportive remote work culture. If you are passionate about helping people and thrive in a virtual environment, we encourage you to apply.

**What are your main responsibilities?**
+ You are responsible for the client communication for designated account relationships and Contracts.
+ You are required to response to the client on timely manner providing full and accurate information in one go.
+ Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients.
+ Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others.
+ Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
+ Mails or routes claim forms and supporting documentation to various units for final processing.
+ Excellent interpersonal skills, ability to understand and interpret policy provisions. Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity.
+ May seek assistance with complex customer services issues.
**Qualifications**
+ Must have a diploma or bachelor's degree certificate
+ Excellent English written and oral communication skills
+ **Portuguese written and oral skill is a must**
+ Exceptional organizational and time-management focus
+ Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
+ 1+ years of customer service experience analyzing and solving customer problems required; call center experience a plus
+ Ability to perform in a high volume, fast paced call center environment
+ Proven ability to work independently as well as a productive member of a team
+ Intermediate proficiency in Microsoft office suite; high level capacity to multitask independently and on a computer
+ Knowledge of medical terminology a plus
**Conditions/requirements**
+ Work in 24 x 7 rotation shifts.
+ 5 days a week.
+ In split shifts (some hours in the morning and remaining hours in the afternoon or evening) and public holidays
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._

International Health, a division of Cigna Healthcare, is a leading provider of group healthcare programmes for employees of large multinational organisations and their families. With our continuing global expansion Cigna has an excellent opportunity for an enthusiastic, highly motivated and driven individual to join our Eligibility Team.
Reporting to the Eligibility Supervisor, you will be responsible for maintaining Cigna's membership database. You will process requests from internal and external customers reviewing the request and taking the appropriate action, in a timely and accurate manner.
**Responsibilities and Duties**
+ Internal and external clients depend on our accuracy and efficiency when processing client data, so you will be accountable for providing these high levels of service in accordance with the company standards and customer expectations.
+ Maintain the membership database, by accurately recording and updating information received
+ Ensure all membership updates adhere to policy terms and conditions, as well as legal, compliance and underwriting requirements
+ Communicate directly with clients via email and telephone within the agreed service levels
+ Monitor productivity to ensure you are always achieving own and team productivity and accuracy goals
**Required:**
+ Database Entry and/or Database Management experience essential
+ Fluent Spanish is essential for the role
+ Experience within a Customer Service environment
+ Proficient in Microsoft Word, Excel and Outlook - advanced Excel would be advantageous
+ Diploma or Degree certificate required
+ Experience from an insurance background preferred
**Skills:**
+ Strong interpersonal skills with excellent written/verbal communication skills in both English and Spanish
+ Must possess excellent attention to detail, with a high level of accuracy
+ Must be able to review information and exercise judgement
+ Ability to organise, prioritise and manage workflow to meet individual and team production standards
+ Ability to work under own initiative
+ Customer focused with developed problem-solving abilities and a proactive approach to proposing/implementing process improvements
+ Good analytical skills
+ Ability to navigate systems and applications with ease
+ Regulatory awareness
+ Ability to work within a large team
+ Adaptable to change with a flexible approach to supporting team task
**OUR OFFER**
+ A challenging job in an international and growing enterprise.
+ A dynamic, and entrepreneurial company culture that values and stimulates initiative.
+ Attractive salary conditions with extra-legal benefits.
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._

Our client, a rapidly expanding tech company, is seeking a seasoned Senior Customer Service & Support Specialist to join their fully remote customer experience team. This role is vital in providing exceptional support to our client's user base, resolving inquiries, and ensuring a consistently positive customer journey. You will be a primary point of contact, offering expert assistance via multiple communication channels, and contributing to the continuous improvement of support processes.

Key Responsibilities:

• Respond to customer inquiries and resolve issues via email, chat, and phone in a timely and professional manner.
• Provide advanced technical support and troubleshooting for product-related problems.
• Guide users through product features, functionalities, and best practices.
• Document customer interactions, issues, and resolutions accurately in the CRM system.
• Identify recurring customer issues and collaborate with relevant teams to implement solutions and preventative measures.
• Escalate complex problems to senior management or specialized departments when necessary.
• Contribute to the creation and maintenance of self-help resources, FAQs, and knowledge base articles.
• Gather customer feedback and insights to inform product development and service improvements.
• Train and mentor junior customer support representatives.
• Maintain high levels of customer satisfaction by delivering outstanding service and support.

Qualifications:

• Proven experience in a customer service or technical support role, with at least 4 years in a senior capacity.
• Exceptional communication, active listening, and problem-solving skills.
• Proficiency in using customer support software, ticketing systems, and CRM platforms.
• Ability to explain technical concepts clearly and concisely to non-technical users.
• Strong empathy and patience in handling customer interactions.
• Ability to work independently, manage time effectively, and prioritize tasks in a remote work environment.
• Adept at troubleshooting and resolving a wide range of customer issues.
• Experience in creating support documentation is a plus.
• A proactive approach to identifying and resolving customer needs.
• High school diploma or equivalent; associate's or bachelor's degree preferred.

This fully remote position offers the flexibility to excel in a customer-centric role from the comfort of your home. Our client is committed to providing an engaging and supportive environment for their remote employees, focusing on professional growth and collaborative success. You will be an integral part of a team dedicated to fostering strong customer relationships and ensuring satisfaction. This is a fantastic opportunity for a dedicated support professional looking to advance their career within a forward-thinking organization that values excellent customer service.

Our client is seeking a highly motivated and analytical Investment Banking Associate to join their globally recognized team. This is a fully remote position, allowing you to contribute to impactful financial transactions and client advisory services from your chosen location, with a focus on serving clients in the Malindi, Kilifi, KE region. The Associate will play a crucial role in supporting deal execution, conducting rigorous financial analysis, and preparing client presentations and marketing materials for mergers and acquisitions, capital raising, and strategic advisory assignments. Responsibilities include building intricate financial models, performing valuation analyses (DCF, precedent transactions, comparable companies), conducting industry research, and coordinating due diligence processes. The ideal candidate will possess a strong foundation in finance, exceptional quantitative and analytical skills, and a proven ability to manage multiple projects concurrently under tight deadlines. Experience with financial databases (e.g., Bloomberg, Refinitiv) and advanced proficiency in Microsoft Excel and PowerPoint are essential. This remote role requires excellent verbal and written communication skills, a proactive work ethic, and the ability to collaborate effectively with team members and clients in a virtual setting. We are looking for individuals who are intellectually curious, detail-oriented, and eager to learn and grow within the dynamic field of investment banking. This is an exceptional opportunity to gain broad exposure to various industries and complex financial transactions while working in a flexible, remote environment. Join our team and make a significant impact on our clients' strategic objectives.