423 Co Operative Bank jobs in Nairobi

We are seeking to strengthen our HR support to the business by recruiting a highly motivated individual for the position of Employee Relations Advisor. This is a stretching role and requires a self-directed professional with ambition to grow, develop their career and most importantly passionate about people.

Reporting to the Head, Employee Relations & Welfare, the role holder will develop and maintain a conducive employee relations atmosphere, provide guidance and advise the business on labour laws/practice, discipline and grievance issues and co-ordinate staff welfare functions.

The Role

Specifically, the successful jobholder will be required to:

• Liaise with team leaders to ensure consistency of disciplinary procedures in the network.
• Study reported disciplinary cases and advise on the relevant disciplinary actions.
• Study investigation and audit reports and take relevant disciplinary action.
• Communicate disciplinary decisions to line managers and ensure proper implementations of actions
• Investigate and respond to all queries raised by the Union or line managers on staff disciplinary matters
• Organize and constitute the Disciplinary Hearing Panel and staff discipline matters.
• Co-ordinate in liaison with the Bank's advocates all litigation cases for ex-staff and attend to Industrial Court as the Bank's Witness on all litigation matters.
• Support Bank subsidiaries in handling disciplinary matters when called upon.
• Provide expert advice to line managers on legal implications of disciplinary actions as they relate to the labour laws.
• Act as a centre of expertise for the organization on matters pertaining to employee relations.
• Seek support for the Bank's employee relations strategy from stakeholders.
• Monitor on a regular basis changes in labour laws and keep managers informed.
• Undertake regular consultations and negotiations with the Union.
• Attend to and represent the Bank at the Ministry of Labour conciliation meetings.
• Liaise with Kenya Bankers Association and Kenya Institute of Bankers on employment related matters.
• Ensure the Bank's HR policies are aligned to the existing labour laws.
• Represent the Bank and participate in Collective Bargaining Agreement negotiations with the Union.
• Ensure that the Bank applies and practices the best labour practices and that the Bank adheres to all provision of labor laws and other relevant statues.

Skills, Competencies and Experience

The successful candidate will be required to have the following skills and competencies:

• A Bachelor's degree in Social Sciences or Law (LLB) from a recognized university with 2-3 years of demonstrable HR experience in a busy environment.
• A Higher Diploma in Human Resources with I/CHRM or other professional body membership.
• A detailed and working knowledge of the provisions of the Labour Laws with practical experience in Employee Relations.
• A good awareness of the internal and external industrial environment with detailed knowledge of the Bank's disciplinary and grievance procedures.
• In-depth knowledge of best practices in Human Resource policies, processes and strategies.
• High level of tact and diplomacy and the ability to use appropriate styles and methods of communication to ensure a professional yet personal customer service; excellent spoken and written English.
• Ability to handle sensitive and confidential information in a discreet and professional manner.
• Ability to build effective working relationships with others – at all levels of the organization.
• Proven ability to remain calm, focused and organized and to deliver results on time when under pressure and with rapidly changing circumstances.

At the Co-operative Bank of Kenya, we are more than just a financial institution — we are a trusted partner, empowering businesses and communities to grow and thrive. As part of our continued expansion, we are seeking a highly motivated and results-driven
Financial Institutions Relationship Manager
to join our Correspondent Banking team.

This is a rare opportunity to be part of one of Kenya's leading banks, where you will play a pivotal role in managing and growing key financial institution relationships, driving revenue growth, and delivering world-class service. In this role, you will also champion compliance and risk management, ensuring sustainable growth and excellence in service delivery, while reporting directly to the Head of Financial Institutions (FI).

This role offers a platform to engage with leading financial institutions, shape strategic partnerships, and drive portfolio growth in a fast-evolving banking landscape. You will work closely with senior decision-makers, collaborate across teams, and directly influence the bank's correspondent banking strategy.

The role

The successful jobholder will be expected to:

• Originate new business opportunities with Financial Institutions (interbank lending, treasury, trade finance, custody services, correspondent banking).
• Cross-sell the full suite of banking products to deepen wallet share from existing relationships.
• Structure competitive yet profitable solutions, negotiating rates, fees, and terms.
• Consistently achieve and exceed financial targets for revenue, net interest income, and fees.
• Develop and execute strategic account plans for key FI clients.
• Engage senior client stakeholders (CFOs, Treasurers, CEOs) to align solutions with client strategies.
• Act as the primary source of market intelligence, monitoring performance, industry trends, and competitor activity.
• Track and optimize client profitability (RAROC).
• Prepare and submit comprehensive credit proposals for client exposures.
• Ensure strict compliance with KYC/AML policies and CBK regulations.
• Proactively monitor the financial health and creditworthiness of all FI clients.
• Guarantee that all legal documentation (ISDA, CSA, GMSLA, Credit Agreements) is accurately executed and maintained.
• Coordinate transaction execution seamlessly with Treasury, Trade Finance, Legal, and Operations.
• Resolve client issues promptly and effectively as the primary escalation point.
• Conduct regular service reviews to ensure SLAs and client expectations are consistently met.
• Maintain an accurate CRM pipeline and provide regular performance reports to senior management.
• Share market insights and contribute to portfolio growth strategies.
• Foster teamwork across internal business and support units for a seamless client experience.

Qualifications, Skills & Attributes

The successful jobholder will be required to possess the following qualifications:

• A degree in Business, Economics, Banking/Finance, or related field. A Master's degree or professional certifications (e.g., ACI, CFA, CPA(K)) is a strong advantage.
• Formal training in lending and relationship management.
• 5–7 years' proven experience in relationship management within a commercial bank, FI, or treasury environment.
• Demonstrable record of achieving and surpassing revenue and business growth targets.
• Strong knowledge of financial products: treasury, trade finance, cash management, and credit.
• Skilled in credit analysis, structuring deals, and senior-level negotiations.
• Deep understanding of the Kenyan financial market and CBK regulatory framework.

Are you a security professional with a proven track record in law enforcement, intelligence gathering, and stakeholder engagement? Do you thrive in environments where vigilance, proactive risk management, and collaboration make all the difference? If so, this is your opportunity to play a critical role in protecting one of Kenya's most trusted financial institutions.

The
Co-operative Bank of Kenya
is a leading bank built on the principles of co-operation, shared success, and community impact. We are committed to safeguarding our people, assets, and reputation while delivering trusted financial solutions to millions of Kenyans. To strengthen this mission, we are seeking a dedicated and experienced Regional Security Officer.

The role holder will be responsible for managing and coordinating all security-related activities across the assigned region. This role plays a critical part in safeguarding the Bank against internal and external threats. From building strong relationships with law enforcement, to training staff on fraud prevention, to monitoring emerging risks, the Regional Security Officer ensures that the Bank remains secure, resilient, and trusted.

The role

The successful jobholder will be expected to:

• Build and maintain strong relationships with law enforcement, government offices and security regulators.
• Represent the Bank at regional forums, regulatory engagements and security-related events.
• Maintain a comprehensive stakeholder contact database to strengthen collaboration and visibility.
• Support branch managers in cultivating strong ties with local police leadership.
• Coordinate and train staff on fraud prevention, emergency procedures and incident response.
• Oversee physical security audits to ensure compliance with security SOPs.
• Monitor threats, reputational risks and criminal activities affecting the Bank.
• Partner with law enforcement and regulatory agencies to gather intelligence.
• Use digital tools and informer networks to identify and mitigate emerging risks.
• Audit outsourced security providers for effectiveness and professionalism.
• Oversee the functionality of security technologies.
• Conduct threat and vulnerability assessments and recommend improvements.
• Lead investigations into theft, fraud, threats or breaches of protocol.
• Collect evidence, prepare reports, and support legal or disciplinary action.
• Conduct physical and operational risk assessments of branches, ATMs and cash transit operations.

Qualifications, Skills & Attributes

The successful jobholder will be required to possess the following qualifications:

• Bachelor's degree.
• Must have served as an Inspector of Police or at a higher Level.
• Strong knowledge of law enforcement procedures, security risk analysis, and investigations.
• Proven experience in stakeholder management, crime prevention, and intelligence collection.
• Computer literacy
• Ability to work independently while managing a regional security portfolio.
• Those currently serving have an added advantage

Special Requirements

• Based in a Regional Office with frequent travel within the region.
• Flexibility to work outside normal hours when required.

• Leading, mentoring, and managing a remote team of customer service and technical support representatives.
• Developing and implementing best practices for customer service and technical support.
• Monitoring support queue performance and ensuring timely and accurate issue resolution.
• Handling escalated customer issues and providing expert-level troubleshooting.
• Training new team members and conducting ongoing performance coaching.
• Analyzing customer feedback, support metrics, and KPIs to identify trends and areas for improvement.
• Contributing to the development of knowledge base articles and support documentation.
• Collaborating with product and engineering teams to resolve complex technical issues.
• Ensuring a high level of customer satisfaction and loyalty.
• Reporting on team performance and support operations to senior management.

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• 5+ years of experience in customer service and technical support, with at least 2 years in a leadership role.
• Proven experience managing remote customer support teams.
• Strong understanding of customer service principles and best practices.
• Excellent technical troubleshooting skills and ability to understand complex products/services.
• Proficiency in customer support software (e.g., Zendesk, Salesforce Service Cloud) and CRM systems.
• Exceptional communication, interpersonal, and problem-solving skills.
• Ability to motivate and lead a team effectively in a remote setting.
• Strong organizational skills and attention to detail.

• Lead and mentor a team of customer service and technical support representatives.
  
• Set performance standards and monitor key metrics such as response time, resolution rate, and customer satisfaction.
  
• Handle escalated customer inquiries and technical issues, providing expert resolution.
  
• Develop and maintain comprehensive support documentation, FAQs, and knowledge base articles.
  
• Train new team members and provide ongoing coaching and development to existing staff.
  
• Analyze customer feedback and support data to identify trends and areas for improvement.
  
• Collaborate with product and engineering teams to resolve technical issues and improve product usability.
  
• Ensure a high level of customer satisfaction through efficient and empathetic support.
  
• Contribute to the development and implementation of customer support policies and procedures.

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
  
• Minimum of 5 years of experience in customer service and technical support, with at least 2 years in a leadership or supervisory role.
  
• Proven experience in managing and motivating support teams.
  
• Strong technical aptitude and troubleshooting skills.
  
• Excellent communication, interpersonal, and problem-solving abilities.
  
• Proficiency with CRM software and helpdesk ticketing systems.
  
• Ability to work effectively in a hybrid work environment.
  
• Experience in developing training materials and knowledge base content.
  
• Customer-focused mindset with a passion for service excellence.

• Leading, coaching, and mentoring a remote helpdesk support team.
• Developing and implementing comprehensive customer support policies and procedures.
• Managing the daily operations of the helpdesk, ensuring timely and effective issue resolution.
• Monitoring and analyzing support metrics to identify areas for improvement.
• Ensuring adherence to service level agreements (SLAs).
• Collaborating with other departments to resolve complex customer issues.
• Managing the helpdesk ticketing system and associated tools.
• Developing training materials and conducting training for support staff.
• Gathering customer feedback and implementing improvements.
• Maintaining a high level of customer satisfaction.

About One Acre Fund
Founded in 2006, One Acre Fund equips 5.5 million smallholder farmers to make their farms more productive. Across nine countries that together are home to two-thirds of Africa's farmers, we provide high-quality farm supplies, tree seedlings, accessible credit, modern agronomic training, and a wide range of other agricultural services. On average, this model enables any farmer to increase their income and assets on supported land by more than 35 percent, while permanently improving their resilience. This is all made possible by our team of 9,000+ full-time staff, drawn from diverse backgrounds and professions.

To learn more, please see our Why Work Here blog post.

About The Role
As a Financial Advisory Service Senior Associate, you will deliver financial strategic and operational support to Division Leads, Department Heads and wider leadership to enable them achieve organizational objectives. The strategic support will involve translating Department strategy into financial analysis while operational support will generally involve daily financial management including budgeting and financial reporting. You will be reporting to Head of Finance in Kenya.

Responsibilities

• Lead consultant for assigned Departments in providing financial advice to support business strategies.
• Create financial models for new business opportunities that emphasize program profitability and effectiveness.
• Coordinate annual budgeting process for assigned departments / divisions.
• Provide critical assessment of all budgets and cost projections & collaborate with department heads to strategize ways to maximize cost efficiency without compromising quality.
• Work with Department Heads to manage the monthly BVA process.
• Conduct cost-benefit analyses through examining current spending, market and financial forecasts, and overall our goals to make recommendations and guide executive decision-making.
• Demonstrate a comprehensive understanding of interdependency of cost drivers and interpret for management in monthly management accounts. Prepare monthly management accounts for respective departments (income statement, cashflow, balance sheet)
• You will evaluate risk and monitor compliance with internal controls

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You'll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You'll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications
Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• 4+ years work experience in finance field with some experience in the consulting sector.
• Bachelor's in Finance, Business or related fields
• Proficiency in accounting software (SAP).
• Professional accounting certification - CPA / ACCA with knowledge of accounting fundamentals.
• Experience in financial modelling and proficiency in excel skills. Preferably great with numbers and providing quick analysis.
• Ability and drive to work independently, with conflicting demands from multiple teams.
• Experience with process design and implementation.

Preferred Start Date
As soon as possible

Job Location

Nairobi, Kenya

Benefits
Health insurance, housing, and comprehensive benefits

Eligibility

This role is only open to citizens or permanent residents of Kenya.

Application Deadline

13 October 2025

One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an address. Please report any suspicious communication here ),
but do not send applications or application materials to this email address.
Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization's mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.