1438 Client Relationship Management jobs in Nairobi

• Develop and execute the overall e-commerce strategy to achieve revenue and growth targets.
• Manage the day-to-day operations of the e-commerce platform, including website content, product merchandising, and order fulfillment integration.
• Oversee digital marketing initiatives, including SEO, SEM, social media marketing, email marketing, and affiliate programs.
• Analyze website performance, customer behavior, and sales data to identify trends and opportunities for improvement.
• Implement A/B testing and conversion rate optimization (CRO) strategies to enhance user experience and drive sales.
• Manage the e-commerce budget, allocating resources effectively to maximize ROI.
• Collaborate with cross-functional teams (marketing, IT, operations, customer service) to ensure a cohesive online strategy.
• Stay up-to-date with the latest e-commerce trends, technologies, and best practices.
• Manage relationships with third-party vendors and technology partners.
• Ensure a seamless and delightful customer experience from browsing to post-purchase.

• Bachelor's degree in Marketing, Business, E-commerce, or a related field; Master's degree preferred.
• Minimum of 6 years of experience in e-commerce management, with a strong focus on online retail.
• Proven track record of successfully managing and growing e-commerce businesses.
• In-depth knowledge of major e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and associated tools.
• Strong understanding of digital marketing channels, analytics, and performance metrics.
• Excellent analytical and problem-solving skills, with a data-driven approach.
• Exceptional leadership, communication, and project management abilities.
• Experience in managing budgets and optimizing ROI.
• Ability to thrive in a fast-paced, remote work environment and manage diverse teams.
• A passion for retail and creating outstanding online customer experiences.

• Develop and implement a data-driven e-commerce strategy.
• Manage and optimize the online store, including product listings and merchandising.
• Drive traffic and conversions through various digital marketing channels.
• Analyze e-commerce performance metrics and identify areas for improvement.
• Develop and execute online promotional campaigns and sales initiatives.
• Enhance the customer experience and drive customer loyalty.
• Collaborate with cross-functional teams to ensure alignment and execution.
• Stay abreast of e-commerce trends, technologies, and best practices.

• Develop and implement comprehensive e-commerce strategies to achieve sales targets.
• Manage the day-to-day operations of the e-commerce website, ensuring optimal performance and user experience.
• Oversee digital marketing campaigns, including SEO, SEM, social media, and email marketing.
• Analyze website traffic, sales data, and customer behavior to identify areas for improvement.
• Manage product listings, content, and merchandising to maximize conversion rates.
• Ensure efficient inventory management and fulfillment processes.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Collaborate with design, development, and marketing teams to execute online initiatives.
• Monitor competitor activities and market trends to stay ahead of the curve.
• Manage the e-commerce budget and allocate resources effectively.
• Lead and mentor a remote e-commerce team.
• Stay updated on the latest e-commerce technologies and best practices.
• Report on key performance indicators (KPIs) and provide actionable insights.

If you're here, it's because you're looking for an
exciting ride
.

A ride that will fuel up your ambitions to take on a
new challenge and stretch yourself beyond your comfort zone.
We'll deliver a
non-vanilla culture built on talent, where we work to amplify the impact on millions of people
, paving the way forward together.

Not your usual app
. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries.

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique?
Our culture and strong values.
Our career development philosophy.
Our commitment to being a force for good.
We have a vision:
Building the largest marketplace in your city, to give access to anything in minutes.
And this is where your ride starts.

THE JOURNEY

• Build and maintain strong, long-term relationships with Retail Partners, through consistent and proactive communication.
• Understand Partners' business goals and challenges to provide strategic guidance and support.
• Manipulate and analyse data to drive operational excellence, growth and profitability, both for your Partners and for Glovo.
• Drive rapid revenue growth through smart promotions, high-impact marketing activations, and menu optimization.
• Take ownership of partner revenue performance, driving measurable growth.
• Collaborate with internal teams to develop and implement customised solutions to meet Partners' needs, including Marketing, Operations, Finance and Customer Service.
• Take full ownership of the partner onboarding process in the App — from store setup to supporting their first days on Glovo — with a focus on operations, marketing, and sales.

What You Will Bring To The Ride

• 1yr experience as an account manager or in a similar role. (startups, top consulting firms, top internet firms, FMCG, retailers);

  
  
• Experience in understanding FMCG, retail and/or e-commerce business, as well as revenue/growth dynamics and drivers;
• Commercial skills: you know how to negotiate and build your way into a super deal with big retail players;
• Influencing skills: you can be a true project leader in multidisciplinary teams;
• A natural bias for action: you love to build a business from scratch. You are objective and deadline-oriented;
• A data-driven mentality: you make decisions based on data and you are not afraid of making business judgments when necessary;
• A problem-solving mindset: you enjoy finding smart and elegant solutions to complex, multi-disciplinary problems;
• Proficiency in English. Swahili knowledge is a plus.

Individuals representing diverse profiles,
and abilities,
encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there
Skills can be learned, and embracing diversity is invaluable.
We Believe Driven Talent Deserves

• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings
• Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?
Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website

• Develop and implement comprehensive social media strategies to increase brand awareness and engagement.
• Create, curate, and schedule engaging content across various social media platforms (e.g., Facebook, Instagram, Twitter, LinkedIn, TikTok).
• Monitor social media channels for trends, customer inquiries, and brand mentions, responding in a timely and appropriate manner.
• Manage and optimize e-commerce platforms, ensuring product listings are accurate, appealing, and up-to-date.
• Drive traffic to e-commerce sites through social media campaigns, paid advertising, and other digital channels.
• Analyze social media and e-commerce performance data, identifying insights and making data-driven recommendations for improvement.
• Collaborate with the marketing and design teams to develop creative content and promotional campaigns.
• Manage online customer service inquiries originating from social media and e-commerce platforms.
• Stay abreast of the latest social media trends, platform updates, and e-commerce best practices.
• Conduct competitor analysis to identify opportunities and stay ahead of the curve.
• Manage social media advertising campaigns and optimize for ROI.
• Contribute to the overall online marketing strategy and customer acquisition efforts.
• Report on key performance indicators (KPIs) for social media and e-commerce performance.

• Bachelor's degree in Marketing, Communications, Digital Media, or a related field.
• Minimum of 4 years of experience in social media management and e-commerce operations.
• Proven experience managing multiple social media platforms and creating engaging content.
• Hands-on experience with e-commerce platforms (e.g., Shopify, WooCommerce, Amazon Seller Central) and online sales.
• Strong understanding of social media analytics tools and e-commerce reporting tools.
• Excellent written and verbal communication skills, with a knack for creative copywriting.
• Proficiency in graphic design tools (e.g., Canva, Adobe Creative Suite) is a plus.
• Strong organizational and time management skills.
• Ability to work independently and manage multiple tasks in a remote environment.
• Demonstrated ability to drive online sales and customer engagement.

Job Description:

As the Head of Commercial (Insurance) at Perfios, the incumbent will be responsible for spearheading and executing our strategy to meet and surpass revenue goals in the East Africa region. This strategic role demands a deep understanding of the insurance landscape, strong client engagement, and a solution-oriented approach. You will be responsible for building and nurturing key relationships, uncovering client needs, and delivering high-impact, customized solutions that position Perfios as a trusted transformation partner.

What you'll do:

• Market Development & Revenue Achievement:
Design and implement strategic sales plans aimed at achieving company objectives and driving revenue growth within the East Africa market.

• Client Relationship Management:
Cultivate and maintain robust relationships with

key clients and stakeholders, gaining insights into their business challenges and

providing value-driven solutions.

• Collaboration:
Collaborate closely with product development and customer

success teams to ensure alignment of sales strategies and a seamless customer

experience.

• Negotiation and Closing:
Lead negotiations with potential clients and successfully

close deals that align with company objectives and profitability goals.

What you'll Need:

• Experience:
A minimum of 7 and upto 12 years in B2B technology sales, with a proven track record of meeting sales targets and driving revenue growth. Established network of C-suite relationships within the BFSI sector in East Africa is essential.

• Industry Knowledge:
In-depth understanding of Operations & Technology, Health Insurance, Underwriting & Customer Onboarding processes in Insurance related environment

• Technical Knowledge:
An understanding of technology products and services, with the ability to communicate complex concepts effectively to diverse audiences. Familiarity with CRM software (e.g., Salesforce) and other sales tools.

• Communication Skills:
Outstanding verbal and written communication skills, with

the capacity to engage and influence stakeholders at all levels.

•
Self-starter:
With a geographically team that delivers on business outcomes, this role requires the ability to be a "self-starter" and operate in independent manner and a willingness to act as an "entrepreneur" as we look to set up and grow the Insurance business in the region

Only kenyan Candidates are eligible for this role.

• Develop and execute data-driven digital marketing strategies across multiple channels to meet business objectives.
• Manage and optimize Search Engine Optimization (SEO) and Search Engine Marketing (SEM) campaigns to improve organic and paid search visibility.
• Develop and implement engaging social media strategies to build brand presence and drive audience interaction.
• Plan and execute email marketing campaigns, including segmentation, automation, and performance analysis.
• Create and manage content marketing initiatives, ensuring alignment with SEO best practices and target audience needs.
• Analyze campaign performance using web analytics tools (e.g., Google Analytics) and provide actionable insights and reports.
• Continuously monitor and evaluate digital marketing trends, emerging technologies, and competitor activities.
• Collaborate with the creative team to develop compelling ad copy, landing pages, and other marketing assets.
• Manage digital advertising budgets and optimize spend for maximum ROI.
• Identify new opportunities for digital marketing growth and innovation.
• Work closely with the sales and product teams to ensure marketing efforts support overall business goals.
• Conduct A/B testing on various campaign elements to improve performance.
• Mentor junior marketing team members and contribute to a culture of continuous learning.

• Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
• Minimum of 6 years of experience in digital marketing, with a strong focus on strategy development and campaign management.
• Proven expertise in SEO, SEM, social media marketing, email marketing, and content strategy.
• Proficiency with digital marketing platforms (e.g., Google Ads, Facebook Ads Manager, Mailchimp) and analytics tools (e.g., Google Analytics).
• Strong analytical and quantitative skills, with the ability to translate data into actionable insights.
• Excellent written and verbal communication skills, with strong copywriting and editing abilities.
• Demonstrated ability to manage multiple projects simultaneously and meet deadlines.
• Experience with marketing automation tools and CRM systems is a plus.
• Creative thinking and problem-solving skills.
• Ability to work independently and collaboratively in a fully remote team environment.
• Certifications in Google Ads, Google Analytics, or other relevant digital marketing areas are highly desirable.