853 Client Relationship Management jobs in Kenya

The LifeHikes Foundation is  a US based 501(c)(3)  dedicated

to delivering

world-class communication and leadership training

through interactive, human-centered teaching modalities. We train individuals to upskill personally and professionally to communicate with clarity, lead with confidence, and practice tactical empathy to be influential leaders within their communities.

Working with our partner LifeHikes Inc.—a premier training firm founded by visionary Bill Hoogterp—we deliver a series of Own The Room communications coaching to nonprofits, NGOs, workforce development groups and grassroots organizations as part of our "Invest In All" initiative.

Our mission is to create access across the continent to the foundational tools we teach to build trust, inspire action,and drive enduring community change within the African diaspora.

We are currently seeking
Business Development & Client Relationship Lead
s

(2)

to further our mission in Kenya, by teaching and sharing our transformational development

programs that change lives, careers and communities.

Role Summary

Location:

Westlands, Nairobi (with local travel for events and client visits) 

Type:

Contract (with opportunity for permanent role) 

Reports To:

Head of Africa, LifeHikes Foundation 

A role with the
LifeHikes Foundation

is an opportunity to drive equity and leadership development around the world. You will play a critical role in expanding access to LifeHikes' transformative learning programs by sourcing and closing new opportunities, delivering high-impact demos, managing relationships, and hosting events that elevate the Foundation's mission. 

This is a
regional contract to hire

with growth potential. Ideal for a strategic, mission-driven professional who thrives in both client-facing and executional roles. 

Responsibilities

Business Development & Sales

• Identify, engage, and convert mission-aligned organizations into
  Foundation clients

.
- Deliver compelling
product demos

and communicate the LifeHikes value proposition to diverse stakeholders.
- Build a consistent outbound strategy using email, LinkedIn, and other channels.
- Manage a pipeline of regional opportunities from prospecting through deal close.
- Collaborate with the Sales Team on proposal strategy, pricing, and final negotiations.

Client Relationship Management

• Act as the
  primary point of contact

for assigned clients/partners throughout onboarding and project delivery.
- Coordinate with delivery teams to ensure alignment and timely communication.
- Track client/partner progress, satisfaction, and needs in collaboration with coaching and operations teams.
- Address and escalate client/partner concerns professionally and proactively.

Showcase Event Management

• Plan and host
  Showcase Events

to attract new partners and grow regional visibility.
- Represent the Foundation's mission and offerings with clarity, purpose, and professionalism.

Key Performance Metrics

• Number of qualified meetings and demos completed
• Closed-won revenue attributed to personal outreach
• New logos acquired and client/partner retention in region
• Showcase Event attendance and follow-up engagement
• Client/Partner satisfaction and referral generation

Ideal Candidate Profile

• 3+ years of experience in
  business development

, partnerships, or client-facing roles
- Experience conducting
product demos

, pitch meetings, or stakeholder briefings
- Demonstrated passion for
education, coaching, or social impact initiatives
- Ability to work independently while driving results
- Strong communication and relationship-building skills
- Organized and efficient in managing priorities, client details, and reporting
- Excited to build something meaningful in a fast-paced and growing nonprofit environment

Compensation:

• Full-time Contract position with opportunity to be extended to staff position.
• Competitive compensation with opportunity for growth and  bonuses.

Why Join the LifeHikes Foundation?

• Shape the future of learning across Nairobi, Kenya and Africa
• Be part of a high-performing, mission-driven team
• Lead client relationships with purpose and autonomy
• Earn with impact in a contract/partner role designed for growth and influence
• Ongoing training, development, and coaching to enhance leadership, sales, and business capabilities
• A hands-on role in upskilling African talent and leadership capabilities to propel African human capital opportunities across the globe

To Apply:

• Submit resume, LinkedIn Profile and a 1-minute video to
  

.
- For your video submission: What is one thing we can't learn about you from your LinkedIn Profile.

LifeHikes Foundation, is a US 501(c)(3) nonprofit, committed to fostering a fair, transparent, and inclusive hiring process. We are an Equal Opportunity Employer, and employment decisions are made without regard to race, colour, gender, religion, age, ethnic or social origin, disability, HIV status, pregnancy, marital status, or any other characteristic protected by Kenyan law or international human rights standards. 

Employment offers are contingent upon the verification of academic credentials, professional references, 3rd party background check and right-to-work status in Kenya.

ABOUT ZAMARA

The Zamara Group is a diversified financial services business specializing in pensions, medical services, insurance and actuarial solutions. Headquartered in Nairobi, Kenya, the Group has a presence in eight countries and a Pan-African ambition. Zamara has a rich heritage in Kenya spanning over 30 years.

Since its inception, the firm has significantly grown in terms of size, client base and range of services. The Group has been at the forefront of industry, influencing the way it works and at the cutting edge of innovation.

Zamara's higher purpose is to create a financially secure and prosperous society. The Zamara culture is based on the values of
S
implicity,
E
mpathy and
T
rust.

ABOUT THE ROLE

Zamara is seeking a seasoned, commercially driven, and community-embedded Business Development & Brand Growth Executive to lead business expansion and brand positioning in the coastal region. This is a strategic role that blends revenue generation, brand stewardship, and customer relationship leadership across both corporate and retail markets.

This role requires a dynamic leader with the experience, network, and agility to grow the entire Zamara portfolio from general and medical insurance, re-insurance and insurance brokerage and pensions to wealth, actuarial and consulting services.

The ideal candidate is already based in Mombasa, with proven regional ties and influence across business, corporate, and personal circles.

Key Responsibilities

1. Strategic Business Development

2. Lead acquisition of new clients across general insurance, medical, pensions, and broader financial solutions.

3. Activate regional commercial partnerships, affinity groups, and business networks.
4. Deliver tailored proposals and pitch presentations to both corporate and retail audiences.

5. Drive cross-selling across Zamara's business and product lines to maximize client value.

6. Brand Growth & Local Market Presence

7. Champion Zamara's brand in the coastal region with high visibility and consistency.

8. Plan and participate in local brand activations, partnerships, and community initiatives.

9. Ensure the customer experience reflects Zamara's brand promise and values in every touchpoint.

10. Relationship Management & CX

11. Nurture high-value relationships with decision-makers in businesses, corporates, county-level influencers, and community groups.

12. Build a strong book of individual and institutional clients with high trust and lifetime value.
13. Maintain close feedback loops to drive customer retention and satisfaction.

14. Leverage personal and professional networks to unlock opportunities across client levels.

15. Market Intelligence & Reporting

16. Provide structured regional insights on competition, pricing, customer preferences, and regulatory shifts.

17. Collaborate with product, marketing, and servicing teams to tailor offerings to regional realities.

18. Submit monthly performance and pipeline forecasts aligned to business objectives.

19. Internal Collaboration & Leadership

20. Work closely with leadership teams across brand and marketing, operations, and underwriting to align execution.

21. Support onboarding of team members where applicable.

22. Represent Zamara in local coastal business and public sector forums, regulatory events, and public engagements.

23. Client Servicing & Support

24. Act as the first line of contact for all client needs and issues within the coastal market.

25. Ensure service delivery is timely, coordinated, and meets client expectations.
26. Partner with internal operations and service teams to resolve escalations.
27. Conduct client check-ins, reviews, and satisfaction tracking to maintain long-term relationships.

Qualifications & Experience

• Bachelor's degree in Business, Finance, Insurance, or a related field.
• 5–7 years of experience in business development, sales, or relationship roles in insurance and/or financial services.
• Strong background in sales and experience in brand, marketing, and stakeholder engagement is a strong advantage and customer experience.
• Demonstrated track record in delivering revenue and managing portfolios across segments.
• Deep network and familiarity with the coastal market landscape, ideally residing in Mombasa.
• Certifications such as AIIK, ACII, or equivalent will be a strong advantage.

Key Competencies

• Strategic and entrepreneurial thinker with commercial acumen.
• Strong interpersonal and stakeholder engagement skills; fluent in English and Kiswahili.
• Well-connected across corporate, business, and community segments.
• Digitally confident and fluent in using CRM tools, reporting systems, and mobile solutions.
• A proactive team player who can also work independently in the field.

About Us

FitGen and Nivana are two premium brands dedicated to transforming wellness.

• FitGen
  delivers corporate wellness programs and premium group fitness experiences that improve productivity, reduce stress, and enhance team culture.
• Nivana
  curates luxury wellness travel experiences, partnering with high-end resorts and creating bespoke retreats for executives and discerning travelers.

We are expanding into Nairobi and seeking a
high-performing Business Development & Client Success Lead
to drive growth, secure corporate partnerships, and deliver world-class client experiences.

This role is ideal for someone who thrives in
building relationships, closing deals, and leading operations on the ground
while working closely with our CEO and marketing team.

What You'll Do

1. New Business Development (FitGen & Nivana)

• Build and manage a
  Top target account list
  across industries like banking, BPO, education, tech, and professional services.
• Identify and connect with
  key decision-makers
  (CEOs, COOs, HR Directors).
• Book and coordinate
  exclusive leadership wellness trials
  and convert them into
  team pilots
  .
• Deliver
  tailored proposals within timelines
  , negotiate terms, and
  close corporate wellness contracts
  with clear timelines.
• Develop strategic
  channel partnerships
  with insurers, hotels, coworking spaces, and CSR programs to generate warm leads and expand reach.

2. Client Success & Delivery Oversight

• Plan and oversee corporate wellness pilots and live programs: scheduling, venues, and attendance tracking.
• Manage trainers during pilots
• Collect feedback and attendance data, delivering
  concise, visual reports
  to clients.
• Lead kickoff meetings and monthly/quarterly business reviews to
  drive renewals and upsell additional services
  like tailored nutrition, corporate workshops, and luxury retreats.

3. Reporting & Process Excellence

• Maintain accurate,
  daily updates in HubSpot
  for all leads, meetings, trials, proposals, and client status.
• Ensure timely responses to inquiries and proposals, following clear internal timelines.
• Collaborate with the CEO to forecast growth and track performance metrics.

4. Nivana Partnerships

• Establish and maintain
  hotel and resort partnerships
  , co-creating luxury wellness offerings.
• Convert high-net-worth and executive inquiries into
  premium bookings
  with curated add-ons like private transfers and tailored spa experiences.

Who You Are

• 5+ years of B2B sales or client success experience in
  corporate wellness, HR solutions, professional services, or hospitality
  .
• Proven record of
  closing high-value corporate contracts
  — you can share examples.
• Well-connected with Nairobi's corporate decision-makers and industry networks.
• Excellent communication, presentation, and negotiation skills.
• Highly organized,
  data-driven
  , and comfortable using CRMs like HubSpot.
• Professional, polished, and committed to premium service standards.

What We Offer

• Competitive base salary plus
  uncapped commission
  on new business and renewals.
• Fast-track growth opportunity
• A chance to
  build two premium brands
  making a real impact on employee well-being and luxury travel experiences.

We're looking for motivated professionals who are eager to expand their skills in business development, sales, and leadership. This opportunity is ideal for individuals who value flexibility, mentorship, and the chance to grow both personally and professionally.

What You'll Do:

Build and maintain professional relationships with clients and partners.

Develop and implement growth strategies in sales and marketing.

Collaborate with a team of like-minded professionals in a supportive environment.

Gain hands-on experience in leadership, team management, and client engagement.

Leverage training and mentorship programs designed to help you succeed.

What We Offer:

Comprehensive training and ongoing professional development.

Flexible working structure with both online and in-person opportunities.

Performance-based rewards and incentives.

A collaborative and supportive team culture.

Who We're Looking For:

Self-driven professionals with an entrepreneurial spirit.

Excellent communication and networking skills.

Growth-oriented mindset with a desire to learn.

Ability to work independently and as part of a team.We're looking for motivated professionals who are eager to expand their skills in business development, sales, and leadership. This opportunity is ideal for individuals who value flexibility, mentorship, and the chance to grow both personally and professionally.

What You'll Do:

Build and maintain professional relationships with clients and partners.

Develop and implement growth strategies in sales and marketing.

Collaborate with a team of like-minded professionals in a supportive environment.

Gain hands-on experience in leadership, team management, and client engagement.

Leverage training and mentorship programs designed to help you succeed.

What We Offer:

Comprehensive training and ongoing professional development.

Flexible working structure with both online and in-person opportunities.

Performance-based rewards and incentives.

A collaborative and supportive team culture.

Who We're Looking For:

Self-driven professionals with an entrepreneurial spirit.

Excellent communication and networking skills.

Growth-oriented mindset with a desire to learn.

Ability to work independently and as part of a team.

Key Responsibilities

• Identify, develop, and maintain new business opportunities for the company's travel and tour packages.
• Build and maintain strong relationships with corporate clients, travel agencies, institutions, and individual travelers.
• Conduct market research to identify trends, competitor activities, and customer needs.
• Develop and implement sales strategies to achieve monthly and annual revenue targets.
• Promote company services through presentations, networking, cold-calling, and digital platforms.
• Negotiate contracts, packages, and deals with clients and suppliers (airlines, hotels, tour operators).
• Work with the marketing team to design promotional campaigns, special offers, and travel events.
• Ensure customer satisfaction by providing timely information, support, and follow-up.
• Prepare regular reports on sales performance, business pipeline, and market opportunities.
• Represent the company at exhibitions, trade shows, and networking events.

Qualifications

• Bachelor's degree in Business, Marketing, Tourism, Hospitality, or a related field.
• Proven experience (2+ years) in sales, business development, or customer service—preferably in the tours and travel industry.
• Strong network of contacts within the travel, hospitality, or corporate sector is an added advantage.
• Excellent communication, negotiation, and presentation skills.
• Proficiency in MS Office and CRM systems.
• Strong understanding of travel industry trends, products, and services.
• Self-motivated, target-driven, and able to work under pressure.
• Strong organizational and time management skills.

We are recruiting on behalf of a confidential Fintech API Infrastructure Firm, based in Dubai, with expansion plans for Africa.

The Business Development Manager will play a pivotal role in driving company growth across African markets by developing new business, managing key client relationships, and expanding market presence.

This is a remote role based in Nairobi, with travel within East Africa as required.

Key Responsibilities

• Identify and pursue new business opportunities to expand market presence across East Africa and broader African regions within the fintech and banking ecosystem.
• Build and sustain strong relationships with Governmental institutions, Regulators, banks, fintechs, and digital enterprises to drive the adoption of fintech solutions.
• Plan and execute effective sales strategies to achieve revenue growth targets.
• Collaborate with internal teams to tailor product offerings to regional client needs.
• Manage the whole sales process from client prospecting to Project Delivery
• Represent the company at industry events to strengthen brand visibility and gather market intelligence.
• Provide market feedback and intelligence to inform strategy

Location and Reporting

• Based in Nairobi, Kenya (Fully Remote)
• Reports to VP of Business Development, based in Dubai, UAE
• Travel requirement: Approximately 25-40% travel within Africa

Geographies Covered

• Kenya (primary base)
• East Africa (Uganda, Tanzania, Ethiopia, Rwanda and neighbouring countries)

Candidate Profile

• Must be a Kenyan citizen with no travel restrictions within Africa
• Bachelor's degree in Business, Finance, or related field
• Minimum +5 years experience in banking, fintech or financial services business development or software presales
• Excellent communication, negotiation, and relationship management skills
• Self-motivated, entrepreneurial mindset, and ability to work independently in a remote setup
• Must be comfortable working with the full MS suite of products

Remuneration

• Monthly salary range: USD1,500 to 2,500 based on level of experience

Applications for this role will remain open till 10/10/2025. Applicants with immediate availability will be preferred.

Client Company Introduction:

Fastest-growing product based company with the origin of Middle East & Africa.

Job Description:

Sales & Business Development:

• Develop and execute a comprehensive sales and marketing strategy for
  gum arabic (Acacia Senegal/Hashab and Acacia Seyal/Talha)
  and its products (raw, kibbled, powdered).
• Identify and secure new clients across industries: food & beverage, pharmaceuticals, cosmetics, and industrial applications.
• Build a pipeline of high-value clients and manage key account relationships.
• Set sales targets and ensure revenue goals are met or exceeded.
• Analyze market trends, customer feedback, and competitive activities to inform marketing strategy.

Procurement & Supplier Management:

• Lead procurement of raw
  Gum Arabic
  from leading suppliers in Africa and other sourcing regions.
• Manage relationships with existing suppliers and identify new sourcing opportunities to ensure quality, price competitiveness, and supply continuity.
• Conduct supplier evaluations and ensure compliance with quality, ethical, and regulatory standards.

Operational Collaboration:

• Work closely with production and logistics teams to align supply chain planning with sales forecasts.
• Coordinate with R&D and technical teams to support product development based on client needs and market demand.

Qualifications & Experience:

Bachelors degree in Business, Marketing, International Trade, or a related field. MBA is a plus.

• Minimum 7- 10 years
  of experience in sales, marketing, or procurement within the gum Arabic sector.
• Deep understanding of international trade practices, especially in MENA and African markets.
• The existing network of clients and suppliers in the Middle East and North Africa region is highly preferred.
• Experience working with FMCG, food tech, or nutraceutical companies is an advantage.
• Familiarity with export regulations, quality certifications, and international logistics.

Other Details:

Work Location: Mombasa, Kenya

Working Days: Monday - Saturday

Work Timings: 9 AM - 6 PM

Requires Relocation to Kenya from the Middle East and South Africa

About HR Ways:

HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world.

Role OverviewWe are seeking a motivated Business Development Associate to drive SaaS business growth through consultative selling, strong pipeline management, and impactful client engagement. This role will focus on new business development, portfolio expansion, and solution-oriented demos, contributing directly to our mission of delivering measurable value to clients across Africa. The ideal candidate brings proven SaaS sales experience, technical competence in product demos, and strong prospecting and client acquisition focus.

Key Responsibilities
A. Business Development & Sales Execution

• Identify, qualify, and nurture leads across B2B sectors
• Manage the full cycle from prospecting to contract closure
• Build persuasive proposals and close deals consistently
• Deliver on monthly, quarterly, and annual sales quotas

B. Account Management & Portfolio Growth

• Strengthen client relationships through value-driven engagement
• Drive renewals, upsells, and cross-sells to increase account value
• Monitor client satisfaction metrics and resolve issues proactively
• Act as trusted advisor to client executives and decision makers

C. CRM & Reporting

• Maintain accurate and timely CRM data (Zoho preferred)
• Track and analyze pipeline, conversion rates, and forecasts
• Generate detailed sales activity and performance reports
• Use data insights to improve sales processes and outcomes

D. Technical Expertise & Demos

• Deliver tailored SaaS demos to technical and business audiences
• Translate features into measurable ROI and client outcomes
• Handle technical objections and collaborate with solutions engineers
• Support pre-sales training for client adoption readiness

E. Market & Competitor Intelligence

• Research industry trends, competitors, and client ecosystems
• Share intelligence with product and marketing teams for positioning
• Identify new business opportunities in emerging verticals
• Monitor competitor product features and pricing

F. Collaboration & Quality Assurance

• Collaborate with marketing on lead generation campaigns
• Partner with internal teams on RFPs, tenders, and proposals
• Ensure adherence to pricing, contracts, and compliance processes
• Contribute to refining sales methodologies and best practices

Requirements
Academic Qualifications

Bachelor's in Business, Marketing, IT, Computer Science, or related

Technical And Functional Skills

• Proficient in SaaS sales methodologies and subscription business models.
• Skilled in CRM systems (Zoho CRM, Salesforce, HubSpot, or similar)
• Competent in delivering product demos using virtual tools.
• Technical aptitude to understand and explain complex software products.
• Strong negotiation, written and verbal communication skills.
• Ability to draft tailored proposals and estimate costs.

Relevant Experience

• 3–5 years B2B sales experience with quota attainment
• At least 2 years SaaS sales with demos and consultative selling
• Proven record of managing complex sales cycles end-to-end
• Experience in pipeline building and forecasting accuracy
• Demonstrated success in upselling and account expansion

Your mission
As part of VIDA's ambitious growth journey, we are looking for a French-speaking Business Development Manager who will help drive the expansion of our energy portfolios, a core pillar of our revenues and impact.

Your Responsibilities
Lead generation

• Use tools such as DevelopmentAid to identify new opportunities for VIDA in the sector.
• Identify opportunities through conversations with donors and potential clients.
• Lead presentations for potential clients in Francophone countries including clients and donors.
• Qualify inbound leads by assessing needs, budgets, and fit.

Market intelligence

• Stay up to date on sector developments and trends (e.g., new programmes).
• Monitor the activities of potential competitors.

Pipeline management and reporting

• Keep VIDA's CRM (HubSpot) accurate and up to date, ensuring the wider BD team has the dashboards and reports needed to track goals.
• Track and report on the outcomes of proposal submissions.

Proposal development and bid support

• Prepare technical and financial proposals for clients such as the World Bank, African Development Bank, SNV and other key stakeholders.
• Work with VIDA's Data Solutions and Product teams to gather technical inputs.
• Coordinate with current and prospective partners on proposals, including identifying new partners, contributing to joint bids and preparing administrative documents.

Content and materials

• Prepare business development materials including slide decks, one-pagers and case studies.
• Keep materials current, for example by updating VIDA's country portfolio or recent project examples.

Is it you we're looking for?

• You hold a Bachelor's degree in a relevant field such as energy / sustainable energy, environmental science or engineering, international development, public policy, or economics. A Master's degree is a plus, but not required if you bring sufficient sector experience.
• You bring at least 2 years of relevant professional experience, ideally in the energy sector, with exposure to off-grid energy highly desirable.
• You have engaged with major donors and stakeholders in the energy access space (e.g., World Bank, African Development Bank, African governments).
• You have a track record of capturing new opportunities, either through competitive tenders or direct procurement, and are familiar with donor procurement cycles.
• You know how to build and maintain trust with clients, donors, and partners.
• You are proficient with presentation tools (Google Slides, PowerPoint, or similar) and working with CRM systems.
• You bring a basic understanding of GIS tools.
• You are comfortable working across diverse geographies and cultural contexts.
• You manage your time effectively, juggle multiple tasks, and stay on top of priorities.
• You have excellent English writing and editing skills and can produce high-quality text independently. Additionally, you have strong French language skills, both spoken and written.

Our team is spread accross Europe and Africa, and we are looking for a new team member based in Germany or within a ±2 hour time zone difference.

What We Offer

• Mission: VIDA is more than just another software company. As our work goes beyond lines of code and interfaces you'll have the chance to create tangible impact in real lives.
• Impact & growth: It's an exciting time to join us Shape our success story and company culture from the ground up and see the direct influence of your work.
• Diversity: Our team's diversity is truly exceptional. With more than 15 nationalities on board already today and team members spread across the globe, you'll connect and learn from a wide range of perspectives.
• Participation in our VSOP program: At VIDA, all team members are included in our VSOP program, ensuring everyone shares in our success.
• Fully remote working & flexibility: We're strong advocates of autonomy and flexibility. We allow you to determine when and where you get your stuff done most effectively.
• Tech & tools: We understand the importance of having the right tools to empower your work and will provide you with the latest technology and tools.
• Educational & setup budget: 500€ educational budget per year that you can use for any kind of learning resource & 500€ setup budget for any equipment of your choice.
• 28 vacation days + public holidays in your country of residence.

Sounds exciting?
If you're passionate about leveraging the power of technology to drive meaningful social impact and joining a mission-driven environment, we would love to hear from you. Submit your application via email to or apply directly via the job advertisement.

When applying, please state your expected salary in USD/gross per a year.
Learn more about VIDA and our current projects at or on LinkedIn .

We're looking forward to receiving your application
In case your experience doesn't fit all of the criteria, make sure to get in touch anyways

About Us
VIDA is a software to evaluate the climate and ESG risks and manage the impact of infrastructure anywhere in the world. It is used by investors, governments and companies. We work for a world where every single dollar that is spent on achieving sustainability goals is properly accounted for.

We are a very diverse team promoting inclusivity. We are spread across Europe and Africa, counting more than 15 different nationalities.