What Jobs are available for Client Relationship Management in Kenya?
Showing 5000+ Client Relationship Management jobs in Kenya
Senior Client Relationship Manager
Posted 1 day ago
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Job Description
Our client is seeking an experienced and highly motivated Senior Client Relationship Manager to join our fully remote client success team. This crucial role is responsible for building and maintaining strong, long-lasting relationships with our key clients, ensuring their satisfaction and fostering growth opportunities. You will serve as the primary point of contact for assigned clients, understanding their needs, and proactively offering solutions that align with our service offerings. The ideal candidate will possess exceptional interpersonal, communication, and problem-solving skills, with a proven ability to manage a portfolio of high-value accounts. Responsibilities include developing strategic account plans, conducting regular client reviews, identifying upsell and cross-sell opportunities, and ensuring timely resolution of client issues. You will work closely with internal teams, including sales, support, and product development, to advocate for client needs and ensure seamless service delivery. This position demands a deep understanding of client success methodologies and the ability to navigate complex client organizations. We are looking for a proactive, results-oriented individual who can work independently, manage their time effectively, and thrive in a fast-paced, remote environment. Excellent presentation skills and the ability to articulate value propositions clearly are essential. Your commitment to client retention and growth will be key to your success.
Responsibilities:
Qualifications:
Responsibilities:
- Develop and maintain strong, long-term relationships with a portfolio of key clients.
- Serve as the main point of contact for all client needs and concerns.
- Understand client business objectives and align our services to meet their goals.
- Develop and execute strategic account plans to drive client satisfaction and retention.
- Identify opportunities for client growth through upsells and cross-sells.
- Conduct regular client meetings and performance reviews.
- Proactively identify and address potential client issues before they escalate.
- Collaborate with internal teams to ensure seamless service delivery and client satisfaction.
- Gather client feedback and communicate insights to product and sales teams.
- Track key client relationship metrics and report on account health.
- Act as a client advocate within the organization.
Qualifications:
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- Minimum of 5-7 years of experience in account management, client relations, or sales, with a focus on client retention and growth.
- Proven track record of successfully managing and growing key client accounts.
- Excellent communication, negotiation, and interpersonal skills.
- Strong understanding of client success principles and methodologies.
- Ability to develop strategic account plans and execute them effectively.
- Proficiency in CRM software (e.g., Salesforce) and other client management tools.
- Strong problem-solving and analytical skills.
- Ability to work independently and manage time effectively in a remote setting.
- Excellent presentation and reporting skills.
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0
Senior Aesthetician & Client Relationship Manager
Posted 1 day ago
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Job Description
Our client is seeking a highly skilled and client-focused Senior Aesthetician and Client Relationship Manager to join their dynamic virtual team. This is a fully remote position, offering the flexibility to work from anywhere while serving a diverse clientele. The ideal candidate will possess a deep understanding of advanced skincare treatments, exceptional communication skills, and a proven ability to build and maintain strong client relationships. You will be responsible for conducting virtual consultations, developing personalized treatment plans, recommending premium skincare products, and ensuring client satisfaction through exceptional service.
Responsibilities include:
Qualifications:
This role is based in **Meru, Meru, KE** but operates as a fully remote position, allowing you to manage your work schedule effectively. If you are a passionate aesthetician looking for a rewarding remote opportunity, we encourage you to apply. This role is crucial for building our remote client base and ensuring unparalleled service delivery from afar.
Responsibilities include:
- Conducting comprehensive virtual skin assessments and consultations to identify client needs and concerns.
- Developing and recommending customized skincare routines and treatment plans tailored to individual skin types and goals.
- Educating clients on product ingredients, benefits, and proper usage for optimal results.
- Performing virtual demonstrations of advanced aesthetic techniques and product application.
- Managing client appointments, follow-ups, and communication via phone, email, and video conferencing.
- Maintaining accurate and detailed client records within our secure CRM system.
- Achieving and exceeding client retention and satisfaction targets.
- Staying abreast of the latest trends, technologies, and product innovations in the beauty and wellness industry.
- Collaborating with the virtual marketing team to enhance client engagement and promote new services.
- Providing exceptional customer service and resolving client inquiries or issues promptly and professionally.
Qualifications:
- A recognized qualification in Aesthetics, Cosmetology, or a related field.
- Minimum of 5 years of experience as a practicing aesthetician, with a strong portfolio demonstrating expertise in various treatments.
- Proven track record in client relationship management and sales within the beauty industry.
- Excellent knowledge of skincare products, ingredients, and treatment modalities.
- Proficiency in conducting virtual consultations and using remote communication tools (Zoom, Skype, etc.).
- Strong sales and upselling skills, with the ability to recommend products and services effectively.
- Exceptional interpersonal, communication, and presentation skills.
- Ability to work independently, manage time effectively, and meet performance goals in a remote setting.
- A passion for beauty and wellness, with a genuine desire to help clients achieve their skincare goals.
- Familiarity with digital marketing strategies and social media engagement is a plus.
This role is based in **Meru, Meru, KE** but operates as a fully remote position, allowing you to manage your work schedule effectively. If you are a passionate aesthetician looking for a rewarding remote opportunity, we encourage you to apply. This role is crucial for building our remote client base and ensuring unparalleled service delivery from afar.
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1
Senior Customer Success Manager - Remote Client Relationship Lead
Posted 1 day ago
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Job Description
Our client, a rapidly growing SaaS company, is seeking an experienced and dedicated Senior Customer Success Manager to join their fully remote team. This crucial role focuses on building and nurturing long-term relationships with key enterprise clients, ensuring they derive maximum value from our innovative software solutions. You will act as the primary point of contact, guiding clients through implementation, adoption, and ongoing support, ultimately driving retention and expansion. Your responsibilities will include understanding client business objectives, proactively identifying opportunities for improvement, and advocating for client needs internally. You will develop success plans, conduct regular business reviews, and monitor client health to anticipate and mitigate churn risks. This role requires a deep understanding of customer relationship management principles and a passion for delivering exceptional service. Key duties involve: onboarding new clients and ensuring a seamless transition, conducting training sessions and workshops, proactively engaging with clients to ensure product adoption and satisfaction, identifying upsell and cross-sell opportunities, resolving client issues efficiently and effectively, collaborating with sales, product, and support teams to advocate for client needs, and tracking key customer success metrics. The ideal candidate possesses a Bachelor's degree in Business, Marketing, or a related field, with at least 5 years of experience in customer success, account management, or a client-facing role within the SaaS industry. Excellent communication, interpersonal, and problem-solving skills are essential. A strong understanding of CRM software and customer success platforms is required. You must be highly organized, proactive, and capable of managing multiple client relationships simultaneously in a remote setting. This is a fantastic opportunity to contribute to client success and drive growth within a supportive, remote-first culture.
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2
Specialist Sr., Grants Writer and Business Development
Posted today
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Job Description
Childfund Work Location
Nairobi, Kenya
Childfund Division
Global Impact
ChildFund Department
Country Management
Job Details
Position title: Specialist Sr, Grants Writer and Business Development
Location:
Nairobi
ChildFund office: Nairobi, Kenya
Manager/Supervisor title: Manager Sr, Grants Acquisition & Management
Position type:
Full-time fixed term
Work environment:
On-site
About ChildFund
ChildFund is a child-focused international development organization that works in 23 countries to connect children with the people, resources and institutions they need to grow up healthy, educated, skilled and safe, no matter where they are.
ChildFund's Values
ChildFund values a diverse, equitable, inclusive, and accessible environment where everyone is welcomed and celebrated equally. In our culture of connection, you will have ample opportunity to grow, learn, and lead while contributing your talents and innovations to our inspiring mission.
ChildFund's Commitment
ChildFund International has a zero-tolerance policy regarding sexual exploitation, abuse and harassment (SEAH) and all other forms of harm by its staff, partners, and other representatives in the delivery of its mission and services for children. ChildFund is committed to creating a safe environment in the workplace as well as in the communities where it delivers programs and services. ChildFund expects every staff member, partner, and representative to adhere to this commitment and to ensure all organizational policies and standards are followed. This position is subject to a range of vetting checks, including a criminal records check and/or disclosure to ensure program participants are safeguarded.
About This Role
The Specialist Sr, Grants Writer and Business Development will be a key driver in ChildFund Kenya's funding portfolio by securing transformative funding from global institutional donors, multilateral and bilateral donors, private sector donors, Foundations and Corporate donors. The Grants Writer will also lead end-to-end proposal development, enhance organizational capacity, and amplify ChildFund Kenya's ability to empower vulnerable children in Kenya through acquisition of diversified funding. This role requires a deep understanding of the Kenyan development sector, local and international donor landscapes, and compliance with Kenyan NGO regulatory frameworks.
The Specialist Sr, Grants Writer and Business Development will be responsible for leading the Proposal development process and writing project proposals and concept notes, will provide direct technical support as well advice to proposal teams throughout the proposal development processes. This includes but is not limited to preparing technical narratives and corresponding annexes, leading specific project proposals, and training staff on proposal development and grants writing. The successful candidate will evaluate funding opportunities, lead the preparation of competitive and donor-compliant proposals, and enhance the capacities of ChildFund Kenya's teams through targeted training and mentorship.
Primary Responsibilities
STRATEGIC FUNDING OPPORTUNITY ANALYSIS & POSITIONING
- The Grants Writer will conduct rigorous assessments of various funding opportunities from a variety of donors (US, FCDO, EU, Multilateral (UN), Bilateral, Foundations, and corporate funding opportunities for suitability, strategic alignment and organizational competitive viability, sharing findings with colleagues and advising on appropriate steps for the organization.
- Provide strategic advice to ChildFund Kenya's leadership on bid/no-bid decisions through data-driven risk-benefit analyses, aligned with ChildFund Kenya's priorities and capacities.
- The proposal writer will work with GAAM lead to ensure that all required documents including annexes, logframes, Theory Of Change, Organogram, Work plans, and all other required annexes are prepared and submitted to GAAM Lead in readiness for submission.
END-TO-END PROPOSAL DEVELOPMENT & WRITING
- The Grants Writer will lead the full proposal writing and guide the development process, ensuring alignment with donor guidelines, ChildFund Kenya's Policies and Kenyan NGO compliance.
- The Grants Writer will work with technical teams to guide the design of project proposals and concept notes by orchestrating diverse cross-functional teams' collaboration (including programs, finance, MEAL, Admin, Sponsorship and Partnerships Portfolio Management teams) to integrate technical, financial, and monitoring components into compelling competitive and compliant grant applications (technical project proposal narratives/financial budgets) based on donor guidelines.
- Ensure 100% donor compliance and zero-error submissions through meticulous quality assurance of technical content, annexes, and formatting.
- The Grants Writer will provide copy editing support to proposal teams in the last stages of proposal development.
- Respond to internal and external queries on drafted and submitted proposals.
- Maintain positive relationships with fund providers and other stakeholders as may be required
- Maintain records and submit reports related to grant opportunities to the manager on a regular basis.
CAPACITY STRENGTHENING & KNOWLEDGE MANAGEMENT
- Design/deliver training and coaching sessions for ChildFund Kenya's staff and partners on proposal writing skills, donor compliance awareness, and innovative resource mobilization approaches (e.g., logframe development, donor cultivation, pipeline development, proposals and concept notes development process), increasing proposal win rates.
- Develop and maintain knowledge management system for tracking opportunities from capture to award including maintaining a repository of proposal development templates, pre-award tools, program concepts, capacity statements, proposal templates, pricing tables etc.
- Curate/share best/promising practices, templates, and donor intelligence via Grants Acquisition & Business Development teams and ChildFund's digital resource hub.
- Lead the management of the knowledge database to ensure information is shared among technical team, field program and other concerned staff, to capture new opportunities and track the ongoing grants.
EXPERT/TECHNICAL ADVISORY & QUALITY CONTROL
- Serve as lead technical writer/ reviewer for Project Proposals and Concept Notes, providing real-time feedback and technical guidance on proposal structure, narrative strategy, theory of change articulation, logical frameworks, gender inclusion and risk analysis, tailored to the Kenyan development context and donor expectations.
- Conduct rigorous research including advanced intelligence gathering for grant opportunities including research institutional donors as appropriate
- Review and perform final copy-editing of project proposals and concept notes to ensure clarity, consistency, coherence, flow, technical accuracy, and persuasive impact as well as in complete adherence to donor and ChildFund standards.
- Ensure that project proposals and concept notes are culturally appropriate and sensitive to local contexts.
- Maintain effective communication channels with internal teams and external stakeholders including donors, partners, and government bodies.
- Support the development of strategic partnerships to enhance funding opportunities.
Required Experience and Education
- A master's degree in international development, Social Sciences, Economics, Development Studies, or relevant discipline.
- Certifications (APMP, PMD Pro).
At least 8+ years progressive Institutional grants acquisition experience in grants acquisition and proposal writing within Kenya and/or East Africa, with documented success securing funds from local and international donors including:
US Government Agencies (USAID, USDA, BHA, etc).
Required CompetenciesEuropean Union (EU)/European Governments (ECHO, FCDO, SIDA, etc.)
- Multilaterals/Bilateral Organizations (UNICEF, WFP, UN Habitat, WFP, UNHCR, World Bank, African Development Bank, etc)
- Foundations (>US$ 500k awards)
- Corporations (>US$ 500k awards)
- Proven success in leading proposal development processes for Kenyan registered NGOs or international organizations operating in Kenya.
- Experience navigating Kenyan NGO regulatory frameworks and donor compliance requirements.
ChildFund's Core Competencies
- Teamwork: the ability to work effectively and collaborate with others; values and respects individual differences.
- Communication: demonstrates empathy and tact when communicating with others and uses a storytelling approach when appropriate.
- Results orientation: gets things done; takes proactive steps to achieve organizational goals and quality standards.
- Decision making: uses good judgement, critical thinking, and non-traditional ways to evaluate problems and opportunities; reflects and innovates to improve decisions and outcomes.
- Resilience: thrives and grows in rapidly changing, demanding, and complex environments.
- Digital literacy: adopts and champions new technology to relevant contexts, stays aware of technological trends and embraces technological solutions to business challenges.
Other Required Competencies
- Languages: Excellent command Fluent Written and Spoken English (C2). Proficiency in Kiswahili is an advantage.
- Excellent writing skills of proposals, i.e. concise, appealing and clear writing that complies with the language and expectations of the donor. These writing skills will be tested for short-listed candidates.
- Strong organizational and project management skills with the ability to manage competing priorities and deadlines effectively.
- Exceptional interpersonal and communication skills to foster collaboration across multidisciplinary teams and external partners.
- Strong organizational and project management skills with the ability to manage competing priorities and deadlines effectively.
- Exceptional interpersonal and communication skills to foster collaboration across multidisciplinary teams and external partners.
- Ability to distill complex technical concepts into compelling, donor-aligned narratives (assessment required).
- Organized, detail-oriented, team player, self-starter and results-oriented individual.
- Ability to lead and coordinate multiple projects simultaneously, work well under pressure and meet deadlines.
- Excellent presentation, public speaking, and interpersonal skills.
- Donor Compliance Expertise: Mastery of EU PRAG, FCDO, UN, and USG rules, etc.
- Digital Fluency and Mastery: Advanced MS Office Suite Proficiency on digital proposal management tools (Word/PowerPoint), SharePoint, CRM (e.g., Salesforce), and virtual collaboration tools (Teams, Zoom, etc).
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3
Lead Social Media and E-commerce Campaign Manager
Posted 1 day ago
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Job Description
Our client is seeking an exceptional Lead Social Media and E-commerce Campaign Manager to spearhead their online presence. This is a fully remote role, offering the flexibility to work from any location. You will be instrumental in crafting and executing cutting-edge social media strategies specifically designed to boost e-commerce sales and brand visibility. The ideal candidate is a strategic thinker with hands-on experience in managing complex campaigns across multiple platforms. You will oversee content creation, community engagement, influencer collaborations, and paid social initiatives, ensuring alignment with the overall marketing objectives. A deep understanding of e-commerce analytics and conversion rate optimization is crucial for success in this position.
Responsibilities:
Responsibilities:
- Design and implement data-driven social media strategies to drive e-commerce growth and customer acquisition.
- Develop and manage engaging content calendars across key social media channels (e.g., Instagram, Facebook, Twitter, LinkedIn).
- Oversee community management, responding to inquiries, and fostering a positive brand environment.
- Plan, execute, and monitor paid social media campaigns, focusing on performance metrics and ROI.
- Analyze campaign performance, identify trends, and provide actionable insights for continuous improvement.
- Collaborate with cross-functional teams including design, product, and customer service to ensure cohesive brand messaging.
- Manage relationships with influencers and explore partnership opportunities.
- Stay updated on the latest social media trends, platform updates, and e-commerce technologies.
- Manage social media budgets and ensure efficient allocation of resources.
- Report on key performance indicators (KPIs) to senior management.
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4
Remote E-commerce Manager, Digital Marketing & Sales
Posted today
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Job Description
Our client is seeking a dynamic and results-oriented Remote E-commerce Manager to drive online sales and enhance brand presence across digital channels. This role is pivotal in managing and optimizing our client's e-commerce platform, social media engagement, and overall digital marketing strategy. You will be responsible for developing and executing strategies to increase website traffic, conversion rates, and customer loyalty. Key responsibilities include managing product listings, optimizing website content for SEO, planning and executing digital advertising campaigns, and analyzing sales data to identify trends and opportunities. A significant portion of your role will involve leveraging social media platforms to build community, engage with customers, and drive sales. You will stay ahead of the curve on e-commerce trends, social media best practices, and digital marketing innovations. This is a fully remote position, requiring excellent organizational skills, creativity, and the ability to work autonomously. Strong analytical skills are essential for tracking campaign performance, understanding customer behavior, and making data-driven decisions. You will collaborate closely with marketing, sales, and product teams to ensure a cohesive online customer experience. The ideal candidate will have a proven track record in managing successful e-commerce operations and digital marketing campaigns, preferably within a remote setting. Experience with e-commerce platforms (e.g., Shopify, WooCommerce), social media management tools, and analytics platforms (e.g., Google Analytics) is required. This role offers a fantastic opportunity to shape the online presence of our client and drive significant business growth from **Mlolongo, Machakos, KE** or any suitable remote location. You must be highly motivated, results-driven, and possess excellent communication skills.
Responsibilities:
Responsibilities:
- Develop and implement comprehensive e-commerce strategies to drive online sales.
- Manage and optimize product listings, descriptions, and imagery on the e-commerce platform.
- Plan, execute, and analyze digital marketing campaigns (SEM, SEO, social media ads).
- Oversee social media content creation, scheduling, and community management.
- Analyze website traffic, user behavior, and conversion rates to identify areas for improvement.
- Develop and manage email marketing campaigns to nurture leads and retain customers.
- Monitor industry trends and competitor activities to stay competitive.
- Collaborate with design and development teams to enhance user experience on the website.
- Manage online customer service inquiries and feedback effectively.
- Track and report on key e-commerce metrics and KPIs.
- Ensure brand consistency across all online channels.
- Manage promotional activities and online sales events.
- Bachelor's degree in Marketing, Business, or a related field.
- 3-5 years of experience in e-commerce management and digital marketing.
- Proven success in managing online sales and driving revenue growth.
- Strong understanding of SEO, SEM, social media marketing, and content marketing.
- Proficiency with e-commerce platforms (e.g., Shopify, Magento, WooCommerce).
- Experience with social media management tools (e.g., Hootsuite, Buffer).
- Excellent analytical skills and experience with web analytics tools (e.g., Google Analytics).
- Strong copywriting and content creation abilities.
- Ability to work independently and manage multiple projects in a remote environment.
- Excellent communication and interpersonal skills.
- Experience in budget management for digital marketing campaigns.
- Knowledge of A/B testing and conversion rate optimization techniques.
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5
Senior E-commerce Manager - Retail
Posted 1 day ago
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Job Description
Our client is seeking a highly strategic and results-driven Senior E-commerce Manager to lead their online retail operations. This is a fully remote position, offering an exciting opportunity to drive growth and innovation in the digital retail space. You will be responsible for developing and executing comprehensive e-commerce strategies, optimizing the online customer journey, and maximizing sales and profitability across all digital channels. Your role will involve managing the e-commerce platform, overseeing digital marketing campaigns, and analyzing website performance to identify areas for improvement. A deep understanding of e-commerce best practices, SEO, SEM, social media marketing, and conversion rate optimization is essential. The ideal candidate will possess a proven track record in managing successful e-commerce businesses, demonstrating expertise in online merchandising, customer acquisition, and retention strategies. You should have excellent analytical and problem-solving skills, with the ability to interpret data and translate it into actionable insights. Strong leadership and project management skills are crucial for coordinating with internal teams (marketing, IT, customer service) and external partners. This is a demanding yet rewarding role for a forward-thinking professional passionate about shaping the future of online retail.This role's fully remote nature provides significant autonomy and flexibility for the successful candidate. We are looking for an individual who can drive continuous improvement in the online customer experience and achieve ambitious growth targets. Your ability to stay ahead of e-commerce trends and implement innovative strategies will be key to success.
Key Responsibilities:
Key Responsibilities:
- Develop and implement a robust e-commerce strategy to drive online sales and profitability.
- Manage and optimize the company's e-commerce website and associated platforms.
- Oversee the planning and execution of digital marketing campaigns, including SEO, SEM, email marketing, and social media advertising.
- Analyze website traffic, conversion rates, and customer behavior to identify opportunities for growth.
- Develop and manage online merchandising strategies, ensuring product presentation and availability.
- Enhance the online customer experience to improve satisfaction and loyalty.
- Collaborate with marketing, IT, and customer service teams to ensure seamless operations.
- Manage the e-commerce budget and track ROI for all digital marketing initiatives.
- Stay abreast of emerging e-commerce trends, technologies, and competitor activities.
- Identify and implement A/B testing and other optimization techniques to improve website performance.
- Bachelor's degree in Marketing, Business Administration, or a related field; Master's degree is a plus.
- Minimum of 7 years of experience in e-commerce management, with a strong focus on retail.
- Demonstrated success in driving online sales growth and profitability.
- Expertise in e-commerce platforms, digital marketing tools, and analytics.
- Strong understanding of SEO, SEM, social media marketing, and conversion rate optimization.
- Excellent analytical, problem-solving, and strategic thinking skills.
- Proven leadership and project management abilities.
- Exceptional communication and interpersonal skills.
- Ability to work independently and collaboratively in a remote setting.
- Experience with online merchandising and content management systems.
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6
E-commerce Manager
Posted 1 day ago
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Job Description
Our client is looking for an innovative and results-driven E-commerce Manager to lead and optimize their online sales channels, operating entirely remotely. This role is responsible for developing and implementing comprehensive e-commerce strategies to drive revenue growth, enhance customer engagement, and expand market reach. The ideal candidate will have a deep understanding of e-commerce platforms, digital marketing, SEO/SEM, and customer journey optimization. You will oversee all aspects of the online store, including product merchandising, website content management, user experience, and conversion rate optimization. Key responsibilities include analyzing sales data and market trends to identify opportunities, managing online advertising campaigns, and collaborating with marketing and design teams to create compelling product listings and promotional materials. This position requires strong analytical skills, a strategic mindset, and the ability to manage multiple projects in a fast-paced, remote environment. You will be tasked with ensuring a seamless and intuitive online shopping experience for customers, from browsing to checkout and post-purchase support. We are seeking a candidate with excellent leadership qualities and a proven track record of success in growing e-commerce businesses. If you are passionate about digital commerce and thrive in a remote-first culture, this is an exceptional opportunity. You will have the autonomy to shape the online presence and drive significant business impact. We offer a competitive compensation package and the flexibility to work from your home office, which should be a well-equipped and productive space with reliable internet access. The role demands a proactive approach to staying abreast of the latest e-commerce trends and technologies, ensuring our client remains competitive in the online retail landscape. This position is pivotal in connecting with customers across diverse geographical locations, making your remote contribution essential. Your expertise will directly influence online sales performance and customer satisfaction.
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7
Regional E-commerce Manager
Posted 1 day ago
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Job Description
Our client is seeking a dynamic and results-driven Regional E-commerce Manager to spearhead their online retail operations. This is a fully remote role, enabling you to manage and grow our e-commerce presence from anywhere. The ideal candidate will possess a deep understanding of online sales strategies, digital marketing, and customer engagement to drive revenue growth and enhance customer experience.
Responsibilities:
Responsibilities:
- Develop and implement comprehensive e-commerce strategies to drive online sales and market share.
- Manage all aspects of the company's e-commerce platform, including website content, product listings, and user experience.
- Oversee digital marketing campaigns, including SEO, SEM, social media marketing, and email marketing, to drive traffic and conversions.
- Analyze sales data, website analytics, and customer behavior to identify trends and opportunities for improvement.
- Manage online merchandising, promotions, and pricing strategies to optimize sales performance.
- Ensure a seamless and positive customer journey from browsing to purchase and post-sale support.
- Collaborate with cross-functional teams, including marketing, sales, and customer service, to align e-commerce strategies with overall business objectives.
- Stay up-to-date with the latest e-commerce trends, technologies, and best practices.
- Manage relationships with third-party e-commerce platforms and service providers.
- Develop and manage the e-commerce budget, ensuring a strong ROI on marketing investments.
- Bachelor's degree in Marketing, Business Administration, or a related field.
- Minimum of 5 years of experience in e-commerce management or digital marketing.
- Proven track record of successfully growing online sales and managing e-commerce platforms.
- Strong understanding of SEO, SEM, social media marketing, and email marketing principles.
- Excellent analytical skills and experience with e-commerce analytics tools (e.g., Google Analytics).
- Proficiency in e-commerce platforms (e.g., Shopify, Magento) and CMS systems.
- Strong project management and organizational skills.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with remote teams.
- Experience in a remote-first work environment is highly preferred.
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8
Business Development Representative (Sales)
Posted 1 day ago
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Job Description
Our client, a fast-growing SaaS company, is seeking a highly motivated and results-driven Business Development Representative (BDR) to join their dynamic sales team. This role is primarily remote, offering the flexibility to work from anywhere in Kenya, with strategic alignment to operations in **Kisumu, Kisumu, KE**. The ideal candidate will be passionate about sales, possess exceptional communication skills, and have a knack for identifying and qualifying potential leads. You will be responsible for initiating contact with prospective customers, understanding their needs, and scheduling meetings for the Account Executives. This position requires a proactive approach, persistence, and the ability to thrive in a target-oriented environment. You will leverage various communication channels, including phone, email, and social media, to engage with potential clients and build a strong sales pipeline.
Responsibilities:
Responsibilities:
- Identify and generate new leads through various prospecting methods, including outbound calls, emails, and social selling.
- Engage with potential customers to understand their business challenges and identify opportunities for our solutions.
- Effectively communicate the value proposition of our products/services to prospective clients.
- Schedule qualified discovery calls and product demonstrations for Account Executives.
- Maintain accurate and up-to-date records of all lead interactions in the CRM system.
- Consistently achieve monthly and quarterly targets for qualified leads and appointments.
- Collaborate closely with the marketing and sales teams to refine lead generation strategies.
- Stay informed about industry trends, competitive landscape, and customer needs.
- Build and maintain a strong pipeline of potential business opportunities.
- Develop and nurture relationships with key decision-makers in target organizations.
- Proven experience in a sales development, lead generation, or business development role.
- Exceptional verbal and written communication skills.
- Strong interpersonal skills with the ability to build rapport quickly.
- Proficiency in using CRM software (e.g., Salesforce, HubSpot) and sales engagement tools.
- Self-motivated, driven, and able to work independently in a remote setting.
- Excellent time management and organizational skills.
- A positive attitude and a tenacious approach to achieving sales goals.
- Ability to understand and articulate technical concepts related to SaaS products.
- Experience in B2B sales is highly desirable.
- A degree in Business, Marketing, or a related field is a plus.
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9