10,292 Jobs in Nairobi

Executive Partner

Nairobi, Nairobi Athena Labs

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Job Description

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***About Athena***

Athena is on a mission to improve how people work and live. Our membership helps growth-motivated leaders work smarter, live better, and achieve more with a personalized support team backed by the latest in AI tools. Join Athena to grow, take ownership of your career, and redefine the future of executive partnership and support.

***The Role***

Athena Executive Partners (XPs) go beyond the role of traditional executive assistants. As an Athena XP, you'll become a strategic collaborator supporting ambitious founders, investors, creators, and industry leaders as part of an integrated team that includes your dedicated client, their executive coach, and the broader Athena network.

No two days will be the same - one day you might be organizing a high-stakes investor meeting, the next helping design a client’s personal productivity system. Athena provides continuous training so you’re always learning new skills while delivering exceptional, evolving support. Athena gives you the chance to work in a structured environment with room to grow and a team that has your back. You’ll have autonomy when you want it, and support when you need it.

***Key Responsibilities***


* Optimize your client's time and priorities through strategic thinking and proactive execution


* Manage high-stakes scheduling, communications, and complex logistics


* Drive research and strategic initiatives forward


* Build trust with your client's extended network and stakeholders


* Create executive-ready presentations and content


* Anticipate needs and solve problems before being asked


* Collaborate with your client's executive coach to ensure aligned priorities and seamless execution




***The Athena Hub Model***

* This role requires living within 80km of our Nairobi Hub for: *


* Intensive onboarding: Two weeks of immersive, onsite training


* Ongoing development: Monthly Hub sessions and continuous learning


* Community: Work alongside ambitious, values-aligned peers


* Responsiveness: Ability to report onsite within ~2 hours when needed




***You're a great fit if you:***


* Communicate with clarity, confidence, and discretion


* Thrive in high-performance environments with shifting priorities


* Are relentlessly proactive and exceptionally organized


* Have strong English communication skills (written and spoken)


* Are tech-savvy (Google Workspace, Mac, AI tools)


* Want career growth, not just a job


* Can work full-time (40 hours/week), often aligned to U.S. time zones


* Are fully committed (no side gigs or other employment)




** What to Expect **

* Training Phase (Maximum 6 weeks): *


* Intensive onsite training designed for your success


* You're considered a trainee under our training contract during this period




* Upon Successful Completion & Client Matching: *


* Earn up to KES 90,500


* Full benefits package including:


* HMO coverage


* Company-paid access to a psychologist, psychiatrist, or life coach


* Optical and medicine reimbursements



* Career advancement opportunities in our global organization and ongoing coaching, feedback, and strategic training


* Access to our 3,000+ global support network


* Metis College: Access a fully sponsored MBA through our exclusive partnership with Woolf University and Oxford.




** Technical Requirements **


* A suitable WFH setup in Nairobi


* Stable internet connection (minimum 30 Mbps)


* Device with minimum specs:


* 8th gen Intel i5 or better / Ryzen 5 3000+ / Mac Core i5 (2017+)


* 8GB RAM (16GB recommended)





You'll use your personal device during training. Upon successful client matching, you'll receive company-issued equipment.

***Why Athena***

At Athena, work actually works for you. Weekly pay, comprehensive benefits that fit your life (yes, even pet perks), and real growth opportunities with global reach.

You'll work on an international stage with world-class leaders where your ideas matter. This isn't about ticking boxes or following scripts-you're here to make a meaningful impact while building skills that transform your career trajectory. Greatness is contagious, and you'll be surrounded by curious, ambitious people who challenge the norm and grow together.

Our Nairobi Hub is a community of unconventional thinkers where success is mutual. From day one, you’ll be supported through intensive onboarding, hands-on mentorship, and targeted development programs designed to accelerate your growth. Our high-performance culture is fueled by collaboration, feedback, and a shared commitment to excellence, and we invest deeply in your development.

*Why work here?*

At Athena, our purpose is to improve how people work and live by unlocking the power of time and talent. We're the industry leader in premium executive support, working with top-tier executives and leaders who demand excellence.

Our XPs are equipped with cutting-edge technology and tools that enable them to deliver unparalleled client experiences and help clients maximize their potential.

We offer competitive benefits, extensive professional development, and a culture built on high performance, authenticity, and recognition.

Join us to be part of a team that's redefining executive support. At Athena, you'll work alongside exceptional colleagues, master advanced skills, and have the opportunity to make a transformative impact on your career.

*Get in Touch*

Ready to take the next step? Fill out the form below to share your details with one of our recruiters. We’ll reach out if there’s a role that aligns with your experience and career goals. At Athena, we’re always looking for top talent to join our growing team, and we’d love to explore how you can contribute to our success.

CTA: Connect with a Recruiter Now
This advertiser has chosen not to accept applicants from your region.

Executive Partner

Nairobi, Nairobi Athena Labs

Posted today

Job Viewed

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Job Description

regular
***About Athena***

Athena is on a mission to improve how people work and live. Our membership helps growth-motivated leaders work smarter, live better, and achieve more with a personalized support team backed by the latest in AI tools. Join Athena to grow, take ownership of your career, and redefine the future of executive partnership and support.

***The Role***

Athena Executive Partners (XPs) go beyond the role of traditional executive assistants. As an Athena XP, you'll become a strategic collaborator supporting ambitious founders, investors, creators, and industry leaders as part of an integrated team that includes your dedicated client, their executive coach, and the broader Athena network.

No two days will be the same - one day you might be organizing a high-stakes investor meeting, the next helping design a client’s personal productivity system. Athena provides continuous training so you’re always learning new skills while delivering exceptional, evolving support. Athena gives you the chance to work in a structured environment with room to grow and a team that has your back. You’ll have autonomy when you want it, and support when you need it.

***Key Responsibilities***


* Optimize your client's time and priorities through strategic thinking and proactive execution


* Manage high-stakes scheduling, communications, and complex logistics


* Drive research and strategic initiatives forward


* Build trust with your client's extended network and stakeholders


* Create executive-ready presentations and content


* Anticipate needs and solve problems before being asked


* Collaborate with your client's executive coach to ensure aligned priorities and seamless execution




***The Athena Hub Model***

* This role requires living within 80km of our Nairobi Hub for: *


* Intensive onboarding: Two weeks of immersive, onsite training


* Ongoing development: Monthly Hub sessions and continuous learning


* Community: Work alongside ambitious, values-aligned peers


* Responsiveness: Ability to report onsite within ~2 hours when needed




***You're a great fit if you:***


* Communicate with clarity, confidence, and discretion


* Thrive in high-performance environments with shifting priorities


* Are relentlessly proactive and exceptionally organized


* Have strong English communication skills (written and spoken)


* Are tech-savvy (Google Workspace, Mac, AI tools)


* Want career growth, not just a job


* Can work full-time (40 hours/week), often aligned to U.S. time zones


* Are fully committed (no side gigs or other employment)




** What to Expect **

* Training Phase (Maximum 6 weeks): *


* Intensive onsite training designed for your success


* You're considered a trainee under our training contract during this period




* Upon Successful Completion & Client Matching: *


* Earn up to KES 90,500


* Full benefits package including:


* HMO coverage


* Company-paid access to a psychologist, psychiatrist, or life coach


* Optical and medicine reimbursements



* Career advancement opportunities in our global organization and ongoing coaching, feedback, and strategic training


* Access to our 3,000+ global support network


* Metis College: Access a fully sponsored MBA through our exclusive partnership with Woolf University and Oxford.




** Technical Requirements **


* A suitable WFH setup in Nairobi


* Stable internet connection (minimum 30 Mbps)


* Device with minimum specs:


* 8th gen Intel i5 or better / Ryzen 5 3000+ / Mac Core i5 (2017+)


* 8GB RAM (16GB recommended)





You'll use your personal device during training. Upon successful client matching, you'll receive company-issued equipment.

***Why Athena***

At Athena, work actually works for you. Weekly pay, comprehensive benefits that fit your life (yes, even pet perks), and real growth opportunities with global reach.

You'll work on an international stage with world-class leaders where your ideas matter. This isn't about ticking boxes or following scripts-you're here to make a meaningful impact while building skills that transform your career trajectory. Greatness is contagious, and you'll be surrounded by curious, ambitious people who challenge the norm and grow together.

Our Nairobi Hub is a community of unconventional thinkers where success is mutual. From day one, you’ll be supported through intensive onboarding, hands-on mentorship, and targeted development programs designed to accelerate your growth. Our high-performance culture is fueled by collaboration, feedback, and a shared commitment to excellence, and we invest deeply in your development.

*Why work here?*

At Athena, our purpose is to improve how people work and live by unlocking the power of time and talent. We're the industry leader in premium executive support, working with top-tier executives and leaders who demand excellence.

Our XPs are equipped with cutting-edge technology and tools that enable them to deliver unparalleled client experiences and help clients maximize their potential.

We offer competitive benefits, extensive professional development, and a culture built on high performance, authenticity, and recognition.

Join us to be part of a team that's redefining executive support. At Athena, you'll work alongside exceptional colleagues, master advanced skills, and have the opportunity to make a transformative impact on your career.

*Get in Touch*

Ready to take the next step? Fill out the form below to share your details with one of our recruiters. We’ll reach out if there’s a role that aligns with your experience and career goals. At Athena, we’re always looking for top talent to join our growing team, and we’d love to explore how you can contribute to our success.

CTA: Connect with a Recruiter Now
This advertiser has chosen not to accept applicants from your region.

Police Constable

Nairobi, Nairobi KES200000 - KES250000 Y National Police Service Commission

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Job Description

Pursuant to the Constitution of Kenya Articles 246(3), 246(4), 243, 238 (d),10, sections

10, 11 and 12 of the National Police Service Commission Act Cap 85 and the National Police

Service Act Cap 84, the National Police Service Commission (NPSC) seeks to recruit

suitably qualified persons to be trained as Police Constables.

WARNING:
The National Police Service recruitment is free and open to all eligible and

qualified candidates. Engaging in bribery or other 
CORRUPT PRACTICES
 with the intent

to influence the recruitment process constitutes a 
CRIMINAL OFFENCE
 under section

25 of the National Police Service Commission Act. Any person who willfully gives to the

Commission any information which is false or misleading in any material particular,

commits an offence and shall on conviction be liable to a fine not exceeding two hundred

thousand shillings (Ksh. 200,000) or to imprisonment for a term not exceeding two (2)

years or both.

The Public is urged to report any incidences of recruitment malpractices to the nearest

Police Station or call , 999, 911,112 or #fichuakwaDCI

ENTRY REQUIREMENTS

Applicants shall be required to meet the following minimum requirements:

a) Be a citizen of Kenya;

b) Hold a Kenya National Identity Card;

c) Age: 18 – 28 years;

d) Minimum grade in KCSE D+ (with minimum of D+ in English or Kiswahili)

e) Be physically and medically fit;

f) Minimum Height: Male 5ft 8in., Female 5ft 3in.;

g) Have no criminal record or pending criminal charges.


• Female Candidates must NOT be pregnant at recruitment and during the ENTIRE

training period.


• National Youth Service (NYS) graduates who meet minimum entry requirements

are encouraged to apply.

HOW TO APPLY

Interested and qualified applicants are required to download and fill prescribed

application form available in ANY of the following websites:

Forms may be obtained from the nearest Huduma Centres. Applicants may also fill and

download the application using the following link )

Applicants must present themselves at the designated Recruitment Centers within

respective constituency with original and copies of the following documents on the

day of the recruitment:

a. Academic certificates and testimonials

b. Kenya National Identity Card

c. Birth Certificate

d. NYS discharge certificate where applicable with a minimum rating of 'GOOD' in

conduct


• All original documents will be returned to the applicant before leaving the

recruitment centre.

TIME OF RECRUITMENT

The recruitment process will take place from 8:00am to 5:00pm in the under listed

recruitment centers at the time and date indicated against each centre.

This advertiser has chosen not to accept applicants from your region.

Sales Executive

Nairobi, Nairobi KES600000 - KES1200000 Y Caetano Kenya

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Company Description
Caetano is one of the key automotive distributors in Kenya. Dealers in Renault Trucks, Renault Passenger, Ford, JMC, KIA, and Hyundai.

Role Description

This is a full-time on-site role located in Nairobi County, Kenya. The Sales Executive will be responsible for identifying and developing new business opportunities in the automotive sector, managing client relationships, and achieving sales targets.

Day-to-day tasks include:

Conducting market research

Leads generation

Preparing sales proposals

Conducting product demonstrations.

The role will also involve providing excellent customer service and staying updated on industry trends and product developments.

Qualifications

  • Bachelor's degree in Business, Marketing, or a related field is preferred
  • Strong sales, negotiation, and closing skills
  • Experience in market research and identifying business opportunities
  • Ability to develop and maintain client relationships
  • Excellent communication and presentation skills
  • Knowledge of the automotive industry and market trends
  • Proficiency in using CRM software and Microsoft Office Suite
  • Ability to work independently and as part of a team
  • Previous experience in sales within the automotive industry is a plus
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Sous Chef

Nairobi, Nairobi KES45000 - KES60000 Y MGallery Hotel Collection

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Job Description

Company Description
The MGallery Hotel Collection features boutique hotels, each with its own original design and unique stories to tell. Choosing to join MGallery is choosing to live and experience Memorable Moments.

MGallery Nairobi Gigiri will feature 105 rooms and suites; four restaurants, including an all-day dining venue, a signature dining experience, a pool bar, and a rooftop restaurant and bar; meeting rooms and a business centre; and wellness facilities spanning a gym, pool and spa.

With a prime location on Gigiri's Limuru Road, fairly close to Nairobi's city centre and Village Market, it will attract UN and NGO delegates, consultants and contractors, as well as diplomats, leisure visitors and the local community.

Job Description

  • Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.
  • Assists in determining how food should be presented and creates decorative food displays.
  • Maintains purchasing, receiving and food storage standards.
  • Recognizes superior quality products, presentations and flavour.
  • Follows proper handling and right temperature of all food products.
  • Checks the quality of raw and cooked food products to ensure that standards are met.
  • Leads shifts while personally preparing food items and executing requests based on required specifications.
  • To ensure that the kitchen runs at an acceptable food cost.
  • To ensure that ambassador productivity is maximized and payroll costs minimized.
  • To work with the Chef de Cuisine in setting each outlet menu and recipes for each meal period in order to ensure accuracy.
  • To ensure that all outlet kitchens adhere to Company and Hotel Policies and Procedures and all Standards.
  • To prepare and update the relevant section of the Departmental Operations Manuals.
  • To work with Chefs de Partie to take corrective action where appropriate.
  • To co-ordinate with the Stewarding in regards to the requirements for the Kitchens.
  • Implements guidelines, policies and procedures for those operating departments according to Sofitel Guidelines & Standards.
  • To keep the Chefs de Partie up to date with seasonally available meats, fish and produce on the local market.
  • To encourage Chefs de Partie to be innovative and creative.
  • To ensure that product consistency in quality,
  • To assist in the development of product specifications for all menus.
  • appearance and taste.
  • To assist Outlet Managers in maintaining a high quality operation in service and cleanliness.
  • To assist the Purchasing Manager in the cost-effective selection of raw products.
  • Comply with the hotel policies and procedures as well as federal legislation.
  • To establish a rapport with guests maintaining good customer relationship.
  • To maintain a good rapport and working relationship with ambassadors in outlet of all other departments.
  • To respond to the changes in the restaurant function as dictated by the hotel.
  • To assist in the implementation of the various food safety and hygiene standards including HACCP and other Municipality regulations.
  • To work closely with the Hygiene Officer in implementing all hygiene and safety procedures.
  • To be entirely flexible and adapt to rotate within the different outlets of the Kitchen Department.
  • To carry out any other reasonable duties as assigned by the Chef de Cuisine.

Qualifications

  • 3 years of industry and culinary management experience
  • Previous experience training team members in large quantity food preparation.
  • Excellent knowledge of quality food operations.
  • Passion for leadership and teamwork
  • Eye for detail to achieve operational excellence
  • Excellent guest service skills

Additional Information

Should be eligible to live and work in Kenya.

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iOS Developer

Nairobi, Nairobi KES80000 - KES120000 Y Symphony Technologies Limited

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Job Description

Symphony Technologies is urgently seeking a candidate to fill the role of iOS Developer. Below is the detailed Job description:

Required Skills & Qualifications

We're looking for a highly experienced and 
ideal iOS Developer
 to join our team. The successful candidate will have a deep understanding of the iOS ecosystem and a proven track record of building robust, scalable, and user-friendly native iOS applications. We need someone who is proficient in the latest Apple technologies, dedicated to best practices, and passionate about creating exceptional mobile experiences with a 
meticulous eye for detail to ensure UI fidelity and pixel-perfect implementations.

Core Technical Expertise

  • Languages & Frameworks:
  • Swift (Expert Proficiency):
     Demonstrable mastery of Swift, including advanced language features, protocol-oriented programming, and error handling.
  • SwiftUI:
     Strong experience building modern, declarative user interfaces with SwiftUI, understanding its lifecycle, data flow, and integration with UIKit.
  • UIKit:
     Extensive experience with UIKit for building complex and responsive user interfaces, including custom views, animations, and view controller lifecycle management.
  • Xcode:
     Expert-level proficiency with Xcode's various tools, including debugging, profiling, interface builder, and project configuration.
  • Foundation Framework:
     Comprehensive knowledge of the Foundation framework for data manipulation, networking, concurrency, and other core system services.
  • Asynchronous Programming:
  • async/await:
     Proven experience implementing modern asynchronous operations using Swift's async/await for cleaner and more efficient concurrent code.
  • Combine:
     Strong understanding and practical application of the Combine framework for reactive programming, handling asynchronous events, and data streams.
  • Data Persistence & Management:
  • Core Data:
     In-depth experience with Core Data for local data storage, including understanding of managed object contexts, fetching, and relationships.
  • SQLite:
     Familiarity with direct SQLite usage for optimized local data storage, particularly for high-performance or custom database needs.
  • Keychain:
     Expertise in securely storing sensitive user data (e.g., tokens, credentials) using the iOS Keychain services.
  • Testing & Quality Assurance:
  • XCTest (Unit Testing):
     Proficiency in writing comprehensive unit tests using XCTest to ensure code quality, reliability, and maintainability.
  • XCUITest (UI Testing):
     Experience developing robust UI tests with XCUITest to automate user interaction flows and validate the application's user interface.

Architectural & Development Practices

  • Architectural Patterns:
  • MVC (Model-View-Controller):
     Solid understanding and practical application of the MVC pattern for structuring iOS applications.
  • MVVM (Model-View-ViewModel):
     Strong experience with the MVVM pattern, including designing ViewModels and implementing data binding to separate concerns and improve testability.
  • Dependency Management:
  • Swift Package Manager (SPM):
     Experience managing project dependencies and creating reusable modules using Swift Package Manager.
  • CocoaPods:
     Proficiency in using CocoaPods for third-party library integration and dependency resolution.
  • Version Control & CI/CD:
  • Git:
     Expert-level proficiency with Git for version control, including branching strategies, merging, and pull requests.
  • Fastlane:
     Experience automating mobile app deployment processes, including building, testing, and distributing apps using Fastlane.
  • API & Data Handling:
  • RESTful APIs:
     Extensive experience consuming and interacting with RESTful APIs, including understanding of HTTP methods, status codes, and authentication.
  • JSON:
     Expert proficiency in parsing, serializing, and manipulating JSON data for communication with backend services.

App Features & Deployment

  • Push Notifications:
     Proven experience implementing and managing push notifications, including understanding of APNs (Apple Push Notification service) and user permissions.
  • Accessibility:
     Strong commitment to and experience in building accessible iOS applications, adhering to Apple's accessibility guidelines to ensure usability for all users.
  • Localization:
     Experience implementing localization and internationalization to support multiple languages and regions within the application.
  • App Store Connect:
     Practical experience managing app submissions, releases, metadata, and analytics through App Store Connect.
  • TestFlight:
     Proficiency in using TestFlight for beta testing and distributing pre-release versions of applications to testers.

UI/UX Focus

  • UI Refinement & Pixel Perfection:
     Demonstrated ability to translate design mockups and specifications into highly polished, pixel-perfect user interfaces, ensuring consistent visual fidelity across various iOS devices and screen sizes.
  • Attention to Detail:
     A keen eye for visual details, ensuring subtle animations, transitions, spacing, and typography are implemented precisely as designed to create a premium user experience.
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Senior Media Buyer

Nairobi, Nairobi KES60000 - KES80000 Y Nairobi Growth Lab

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Job Description

Company Description

We suggest you enter details here.

Role Description

This is a full-time remote role for a Senior Media Buyer. The Senior Media Buyer will be responsible for developing and executing media plans, managing media budgets, and ensuring effective media buying strategies. Daily tasks will include negotiating with media vendors, analyzing media performance data, and optimizing campaigns for maximum effectiveness. Additionally, the Senior Media Buyer will collaborate with teams to align media strategies with overall marketing goals.

Qualifications

  • Media Planning and Media Strategy skills
  • Strong Analytical Skills
  • Experience in Media Buying
  • Excellent Communication skills
  • Proficiency in using media analysis tools
  • Ability to work independently and remotely
  • Bachelor's degree in Marketing, Advertising, Communications, or related field
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Video Content Creator

Nairobi, Nairobi KES900000 - KES1200000 Y Jambo Home Ventures Limited

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Job Description

Company Description

Jambo Home Ventures Limited specializes in Real Estate Sales in Kenya, providing Diaspora Property Investment Solutions, and Rental Property Management. The company offers services such as property sales, rental management, and tailored solutions for Kenyans abroad investing in property back home. Additionally, Jambo Home Ventures provides virtual and physical property tours, and expert real estate consulting on market trends, pricing, and investment strategies.

Role Description

This is a full-time on-site role for a Video Content Creator based in Nairobi County. The Video Content Creator will be responsible for planning, filming, and editing video content for various platforms. Daily tasks include storyboarding, shooting footage, editing, and producing high-quality video content to promote the company's services and properties. Collaboration with marketing and sales teams to create engaging visual content is key to this role.

Qualifications

  • Video production skills, including filming, editing, and post-production
  • Experience in storyboarding and scriptwriting
  • Proficiency with video editing software such as Adobe Premiere Pro or Final Cut Pro
  • Graphic design and animation skills are a plus
  • Strong attention to detail and creativity
  • Ability to work collaboratively with marketing and sales teams
  • Understanding of social media platforms and video content trends
  • Excellent time management and organizational skills
  • Bachelor's degree in Film Production, Digital Media, Visual Arts, or related field preferred in
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Human Resources Officer

Nairobi, Nairobi KES40000 - KES60000 Y Achyutam International - Consulting in HR & Finance

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Job Description

Job Title
: Human Resources Officer – Employee Relations

Department
: HR & Administration

Location
: Kenya

Reports To
: HR & Administration Manager

Job Purpose
To foster a harmonious work environment by managing employee relations, supporting HR operations, and ensuring compliance with company policies and labor laws.

Key Responsibilities

  • Coordinate recruitment and selection to ensure cultural and operational fit
  • Implement HR policies and ensure consistent application across the factory
  • Drive employee engagement and resolve workplace conflicts
  • Support staff development and performance improvement initiatives
  • Manage employment contracts, renewals, and terminations
  • Administer payroll updates and staff benefits accurately
  • Facilitate performance management and document improvement plans
  • Ensure HR compliance and maintain updated risk audit reports
  • Maintain accurate HRMIS data (Sage 300 People) and train staff on system use
  • Provide counseling and communicate HR-related matters effectively

Qualifications & Experience

  • Bachelor's degree in HR, Business Administration, or related field
  • Higher Diploma in HR or CHRP; IHRM membership required
  • Minimum 2 years' experience in a manufacturing setup
  • Strong knowledge of labor laws, union relations, and HR systems

Skills & Attributes

  • Excellent communication, negotiation, and problem-solving skills
  • Strong planning, analytical, and interpersonal abilities
  • High integrity, discretion, and ability to work under pressure
  • Team-oriented with a proactive and learning mindset

Achyutam International is a leading Recruitment Agency for Jobs in Africa, Middle East and Asia, both for Expatriates and for Local professionals. Through our AI based database, which has a large number of professionals interested in International jobs, Achyutam International closes any challenging mandates in the fields of operations, engineering, production, R&D, Quality Control, Supply Chain Management, Logistics, IT, Finance, Sales, CEO's and others; Many candidates has got jobs in Edible Oil, plastics, FMCG, beverages, metals, fodd processing, Agri, Textiles, steel, packaging,etc.

Achyutam International has headhunted professionals in 30+ countries like Nigeria, Ghana, Benin, Conakry, IVC, Cameron, Senegal, South Africa, Mozambique, Kenya, Tanzania, Ethiopia, Angola, DR Congo, Malawi, Rwanda, Sudan, Malaysia, Indonesia, UK, Singapore, Mauritius, Madagascar, UAE, Dubai, Saudi Arabia, Kuwait, Oman, Muscat, etc.

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Retail Operations Manager

Nairobi, Nairobi KES70000 - KES120000 Y M-KOPA

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Job Description

We are looking for a Retail Operations Manager - Mobility to join our Mobility team as we scale up and drive digital and financial inclusion across our markets.
As our Retail Operations Manager - Mobility, you will be responsible for developing and executing strategies that deliver seamless, customer-centric experiences across all Mobility Retail outlet service touchpoints.

You will ensure seamless end-to-end motorbikes onboarding, proactively identify and address customer needs, maintain consistent service standards, and use feedback to drive continuous improvement.

By leveraging data insights, process innovation, and cross-functional collaboration, you will enhance customer satisfaction, build brand loyalty, and strengthen our organization's competitive edge.

About Us
In this role, you will be at the forefront of transforming our customer experience across all Mobility Retail outlets. Your primary focus will be maintaining End-to-End Motorbike Onboarding across all retail outlets, ensuring our customers receive exceptional service from the moment they walk through our doors. You will monitor and improve key customer satisfaction metrics including CSAT and NPS scores, using sophisticated feedback mechanisms to identify service gaps and opportunities for enhancement.

Working collaboratively with IT, marketing, product, and sales teams, you will align customer service strategies with broader business goals while designing, testing, and documenting new processes that improve mobility customer onboarding and service delivery. You will develop and deliver comprehensive staff training programs on retail customer service best practices, product knowledge, and process protocols, ensuring our teams are equipped to deliver world-class service.

Your analytical skills will be put to excellent use as you establish and monitor Service Level Agreements (SLAs) to ensure timely and effective customer query resolution, while analyzing customer feedback to generate actionable reports for leadership decision-making. Additionally, you will oversee budget preparation, vendor payments, and financial operations related to M-KOPA Mobility Retail functions, building and maintaining strong vendor relationships.

This is an on-site role, you would be working from our offices in Kenya, partnering with a diverse group of employees from our different markets and locations. You will be reporting to the General Manager while leading a team of Mobility Customer Experience Officers and Mobility Field Service Officers.

Expertise
We are looking for a seasoned professional who can lead, coach, and mentor teams while fostering a high-performance culture through continuous feedback, training, and professional development.

You should have a bachelor's degree in business administration or a related field with 7+ years of experience in customer experience management, retail operations, or related roles.

Your demonstrated ability to lead and train teams with a focus on performance improvement, combined with excellent communication and stakeholder engagement skills, will be essential for success in this role. Technical proficiency in MS Office Suite, Google Suite, and CRM systems (e.g., Freshdesk) is required, along with strong problem-solving ability and a track record of driving data-driven improvements.

Being fluent in both English and Swahili is essential for this role, as you will be working directly with diverse customer bases and team members.

If you thrive in a fast-paced environment where continuous improvement and customer-centricity are at the heart of everything we do, and you are passionate about building exceptional customer experiences that drive business growth, this could be the perfect opportunity for you.

Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at
m-
.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for 'recruitment fees', 'processing fees', 'interview fees', or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

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