What Jobs are available for Equity Bank in Nairobi?

As a Manager/Senior Manager – Group Business Operations Analyst, you will support the GCOO/GCEO Offices in executing strategic and operational initiatives across the Group. This includes providing in-depth financial and business analysis, identifying opportunities for staff productivity and efficiency, and supporting high-level stakeholder engagement. You will be expected to work closely with operating units' MDs, senior staff and other Group functions, driving actionable insights and supporting the execution of group-wide strategies.

Job Responsibilities

• Strategic Business Analysis: Support the GCOO/GCEO Offices in conducting business analysis to identify opportunities for staff productivity, Business analysis and performance enhancement across Group operations. Staff Productivity tracking (Ensure all staff have numerical KPIs in the system)
• Alignment of KPIs of staff (Numerical outcome tracking), Monthly Productivity reporting and System data alignment (Working with HR team) to ensure Performance Management system data is sat right.
• Set checks for how staff performance is tracked when they move branches, move subsidiaries, etc, Work with Tech teams to embed AI on performance & Productivity
• Requirement Gathering & Business Needs Analysis - Collaborate with senior teams across all departments to gather, analyze, and document business requirements for new products, process improvements, and digital solutions that support business growth.
• Project Management - Support planning, execution, and reporting on Group Operations projects.
• Modelling & Valuation: Develop, evaluate, and maintain robust models, including valuation models, scenario analyses, and profitability assessments to support key business decisions.
• Performance Analysis: Monitor and analyze performance of subsidiaries and Group entities, highlighting trends and insights to inform strategic planning and reporting.
• Problem Solving: Lead structured problem-solving initiatives to diagnose root causes, develop solutions, and deliver actionable recommendations across business and operational challenges.
• Presentation & Visualization: Prepare clear, insightful reports, dashboards, and presentations to communicate analysis and recommendations to senior management and external parties.
• Cross-functional Collaboration: Work collaboratively across business units and workstreams to support implementation of strategic initiatives, tracking progress and ensuring alignment with Group priorities.
• Issue & Risk Management - Track and manage to closure of issues related to audit findings, operational risks, portfolio quality, and customer experience within the Group Operations functions.

Qualifications and Experience

• Bachelor's degree in Business, Science, Mathematics, Finance, Economics or related field; a professional qualification (e.g., CFA, CPA, ACCA) is an advantage.
• At least 7 years' experience in business analysis, Operations, Human Resources, or financial consulting.
• Proven strength in structured problem solving, critical thinking, and solution execution across complex business issues.
• Understanding of finance, valuation methodologies, and financial modelling.
• Experience in due diligence, strategic planning, and performance improvement initiatives.
• Exceptional proficiency in Microsoft Excel and PowerPoint; familiarity with data visualization tools (e.g., Power BI, Tableau) is highly desirable.
• Strong verbal and written communication skills; ability to influence senior stakeholders.
• Excellent project management capabilities and ability to manage multiple concurrent priorities.

Company Description

Shop Zetu's mission is making fashion accessible across Africa. Shop Zetu is a fashion technology company that provides an e-commerce marketplace, infrastructure, and tools for fashion vendors to enable online fashion retail. The online marketplace currently serves over 300 fashion and beauty brands and more than 30,000 customers in Kenya.

Role Description

This is a full-time on-site role for a Customer Care Representative located in Nairobi. The Customer Care Representative will be responsible for managing customer support, ensuring customer satisfaction, and providing excellent customer service. Daily tasks will include assisting customers with inquiries, addressing complaints, and maintaining updated records of customer interactions. The representative will also collaborate with other departments to improve the overall customer experience.

Qualifications

• Strong Interpersonal Skills, Excellent Communication abilities
• Experience in Customer Service, Customer Support roles
• Proven track record in ensuring Customer Satisfaction
• Ability to handle customer inquiries and complaints efficiently
• Excellent problem-solving abilities and attention to detail
• Ability to work effectively in a team environment
• Prior experience in the fashion or e-commerce industry is a plus
• A diploma or equivalent / bachelor's degree is preferred

Send your CV to

Deadline: 24th October 2025

Subject: Customer Care Agent

Join a team that's redefining customer experience in Kenya's fashion e-commerce space.

THE COMPANY
Silvus Technologies
is dedicated to one mission: connecting those who keep us safe. We do so by delivering the most advanced Mobile Ad-hoc Network (MANET) radios powered by our custom and ever evolving Mobile-Networked MIMO waveform. Together, our radios and waveform provide vital communications for mission-critical applications in the harshest environments from underground tunnels to high-altitude balloons.

International Market - Silvus StreamCaster radios are in use worldwide, supporting a diverse range of users—from defense organizations and public safety agencies to major live events and leading innovators in drone, robotics, and autonomous systems. Their reliability and adaptability make them the trusted choice for military, law enforcement, and commercial users around the globe.

Would you like to join an incredibly talented group of people, doing very challenging work, with the prime directive of
"Keeping Our Heroes Connected"?
International Market - Silvus' rapid growth is driven by a commitment to research, innovation, and a team of passionate, skilled, and forward-thinking individuals. If you're seeking a rewarding and challenging next step, it's well worth exploring how Silvus could play a key role in the next chapter of your career.

HE OPPORTUNITY
Silvus is seeking an
International Field Service Representative (IFSR)
to work closely with the international Silvus team to provide our customers with tailored solutions to meet their needs. This role participates in technical demonstrations, support, and sales of the Silvus family of advanced multi- antenna MIMO radio and mesh networking solutions. This position plays a key role in influencing product development.

This position reports to the Senior Sales Engineer and is a 100% remote position. Candidates must be based in Africa to be eligible for remote work.

The following is a list of at least some of the current essential job functions of the position. Management may assign or reassign duties and responsibilities at any time at its discretion.

ROLE AND RESPONSIBILITIES

• Provide pre-sales and post-sales technical support including system planning, customer training, system optimization, etc.
• Become an expert on the operation and application of Silvus' unique radio and networking solutions and its advantages over competing technologies.
• Prepare and conduct product demonstrations for customer visits and equipment evaluations.
• Visit customer sites to provide technical support and deliver training.
• Troubleshoot failures and abnormal situations in the field.
• Collect and analyze field failures and abnormalities and provide feedback to the development team.
• Help the Design Engineers reproduce and troubleshoot problems.
• Travel up to 75% of the time and work on-site at the customer's location.

REQUIRED QUALIFICATIONS

• Completion of secondary education (e.g., high school diploma, national secondary certificate, or equivalent qualification) is required.
• Minimum 1 year of experience as a Field Service Representative or equivalent.
• Minimum 1 year in, or in support of the Ministry of Defense tactical communications with a focus on data networks and radios.
• Proficiency with TCP/IP protocol and networking.
• Basic proficiency in English (reading and writing) is required.
• Proficiency in French (written and verbal) required.
• Excellent organizational skills and attention to detail.
• Must be based in Africa.
• Willingness to travel to potential conflict areas in support of radios.
• All employment is contingent upon the successful clearance of a background check.

PREFERRED KNOWLEDGE, SKILLS AND ABILITIES

• Proficiency with radio frequency instruments such as signal generators and spectrum analyzers.
• Experience with operating and testing IP radios/modems is a huge plus.
• Knowledge of wireless communication systems, RF signal propagation, and digital communication technologies.
• Proficiency with programming languages such as C/C++.
• Familiarity with Linux.
• Preferred Military background.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

• Trade shows.
• Outdoor environment for demonstrations.
• Occasional exposure to heat, cold, and allergens while performing tests or demonstrations in the field.
• Lift equipment up to 50 lbs. for the set-up of demonstrations and testing.

COMPENSATION
The pay range is NOT a guarantee. It is based on market research and peer data, and will vary depending on the candidate's experience and qualifications.
US Pay Range

$70,000—$80,000 USD

NOTE - As a U.S. Federal Contractor, Silvus Technologies requires that ALL candidates being considered for employment for any position (regardless of level) MUST be a U.S. Person (permanent resident or citizen). Stricter U.S. Citizen ONLY requirements are needed for some Engineering or R&D roles. This generally does NOT apply to International positions; only job postings for positions located in the U.S. Exceptions will be included in the Required Qualifications section of the posted position.
All Employment is contingent upon the successful clearance of a background check.
Silvus is proud to be an equal-opportunity employer, and we value diversity. We do not discriminate on the basis of race, color, age, religion or belief, ancestry, national origin, sex (including pregnancy), sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, physical or mental disability, protected veteran status, genetic information, political affiliation, or any other factor protected by applicable federal, state, or local laws.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive benefits and privileges of employment. Please contact us to request accommodation.

• Silvus does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to Silvus Technologies.

Are you passionate about health, nutrition, and helping people live better lives?

We're looking for a dynamic Sales Representative to join our team.

What You'll Do

• Educate customers on our range of premium supplements and their health benefits

• Drive sales both in-store and online through product demos, calls, and follow-ups

• Build strong relationships with clients

• Represent our brand with credibility and enthusiasm

• Achieve and exceed monthly sales targets

What We're Looking For

• Bachelor's Degree in Nutrition & Dietetics or any degree in nutritional sciences. (REQUIRED)

• Proven sales experience is a plus but not required.

• Excellent communication and presentation skills

• Strong interpersonal skills and a customer-first attitude

What We Offer

• Competitive salary + performance-based bonuses

• Product training and support

• A vibrant, health-focused work environment

If you're ready to combine your nutrition knowledge with your sales talent, we'd love to meet you.

Whatsapp your CV to

Job Detail

• Offerd Salary KES 45, /Month
• Experience 4 Years
• Industry Manufacturing
• Qualification College Diploma

Job Description
Job Title:
Customer Support Associate (B2B)

Reports to:
Customer Experience Manager / Operations Manager

Paula Creations is a Human Resource Consulting firm that specializes in providing Training, Advisory, Human Resource Consultancy and Labor Relations advisory on all aspects of the employment relationship. We are hiring on behalf of our client, Absolute Scales. more about us here

About Our Client
Absolute Scales is a trusted provider of industrial weighing solutions, offering precision, reliability, and innovation to a wide range of industries. We design, supply, and maintain industrial scales and related systems that meet the demands of modern manufacturing and commercial operations.

We are seeking a
professional, dedicated, and autonomous Customer Support Associate (B2B)
to join our team and uphold our commitment to delivering outstanding service experiences.

Role Overview
The Customer Support Associate (B2B) will manage and nurture client relationships, ensuring seamless after-sales support and effective handling of customer queries. This individual will be responsible for providing technical and operational assistance to business clients, coordinating service requests, and maintaining accurate records using Salesforce CRM.

What You Will Do

• Serve as the primary point of contact for B2B clients, ensuring timely and professional responses to inquiries, service requests, and product information.
• Manage customer accounts and maintain detailed records through Salesforce CRM, ensuring data accuracy and efficient case resolution.
• Coordinate with technical and field service teams to schedule maintenance, installations, and calibrations of industrial scales.
• Track service delivery timelines and proactively communicate updates or delays to clients.
• Handle customer complaints with professionalism, ensuring issues are escalated and resolved within agreed timelines.
• Prepare and share customer reports, quotations, and service documentation as needed.
• Collaborate with sales and operations teams to identify upsell or renewal opportunities.
• Contribute to the continuous improvement of customer service processes and systems.

Qualifications

• Diploma or Bachelors degree in Business Administration, Customer Service, or a related field.
• 4-5 years of experience in B2B customer support, preferably within industrial equipment, manufacturing, or technology-related industries
• Proven experience using Salesforce CRM for managing customer interactions and support workflows.
• Excellent communication and problem-solving skills, with a customer-first mindset.
• Ability to work autonomously while maintaining collaboration with internal teams.
• Strong organizational skills and attention to detail.
• Professional and proactive in client engagement.
• Solution-oriented with strong ownership of tasks and outcomes.
• Technically inclined with a good understanding of industrial or mechanical products
• Capable of handling multiple client requests in a structured and timely manner.

Job Title: Technical Support Intern

Job Overview:

We are seeking a skilled and customer-focused Technical Support Intern to join our dynamic team. The ideal candidate should have a strong technical background, excellent communication skills, and a passion for providing exceptional customer service. As a Technical Support Intern, you will play a crucial role in assisting customers with technical issues, troubleshooting problems, and ensuring a positive & excellent customer experience.

**Responsibilities:**

1. **Customer Support:**

* Provide prompt and effective technical support to customers via phone, email, or chat.

* Diagnose and troubleshoot technical issues related to software or network connectivity.

2. **Issue Resolution:**

* Investigate and analyze technical problems, identifying root causes and implementing solutions.

* Escalate complex issues to the appropriate internal teams for resolution.

3. **Documentation:**

* Create and maintain detailed documentation, including troubleshooting steps and solutions.

* Contribute to knowledge base articles to assist customers and internal teams.

4. **Communication:**

* Communicate technical information in a clear and understandable manner to both technical and non-technical users.

* Keep customers informed of the status and progress of their technical support requests.

5. **Product Knowledge:**

* Stay updated on product features, enhancements, and updates.

* Provide training to customers on the effective use of products and services.

6. **Quality Assurance:**

* Ensure a high level of customer satisfaction by delivering timely and accurate technical support.

* Participate in quality assurance activities to enhance overall support effectiveness.

7. **System Maintenance:**

* Monitor and maintain server and systems uptime to ensure optimal performance.

* Implement preventive measures to minimize downtime and service interruptions.

8. **Collaboration:**

* Collaborate with internal teams, including development and quality assurance, to resolve complex technical issues.

* Provide feedback on product improvements based on customer interactions.

9. **Continuous Learning:**

* Stay current with industry trends, technologies, and best practices in technical support.

* Attend training sessions and workshops to enhance technical skills.

**Required Skills & Qualifications:**

* Strong troubleshooting and analytical skills

* Excellent verbal and written communication

* Knowledge of networking and software systems

* Proficiency in Linux operating systems and command line

*
Available for 12-hour shifts

* Ability to create and manage emergency protocols during system downtimes

* Experience coordinating urgent responses with relevant stakeholders

* Strong prioritization and crisis management skills

* Customer service oriented

*
Bachelor's degree in Computer Science.

* Knowledge of ticketing systems

* Basic scripting/programming skills

* Strong documentation abilities

* Time management skills

* Ability to work under pressure

• Ability to work independently and collaboratively in a fast-paced environment.
• Customer-focused with a passion for delivering exceptional service.
• Available to work 24/7 with one day off in the week(night and day shift.
• Able to perform other roles as assigned.

Starting pay:

25,000KES

• Lead and manage a remote customer support team, ensuring high performance and quality.
• Handle escalated customer issues and provide effective solutions.
• Develop and implement customer support policies and procedures.
• Train and coach support representatives on product knowledge and service standards.
• Monitor key customer support metrics and identify areas for improvement.
• Analyze customer feedback and trends to enhance the customer experience.
• Collaborate with other departments to resolve customer issues and improve products/services.
• Develop knowledge base articles and FAQs to support customers and internal teams.
• Foster a positive and customer-centric team culture.
• Contribute to the continuous improvement of customer support operations.

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 5 years of experience in customer service or support, with at least 2 years in a leadership role.
• Proven experience managing remote teams.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency with CRM software (e.g., Salesforce, HubSpot) and customer support tools.
• Strong understanding of customer service best practices and metrics.
• Ability to effectively coach, motivate, and manage a team.
• Experience in developing support strategies and improving customer satisfaction.
• Ability to work independently and manage time effectively in a remote environment.