Customer Service Representative - Portuguese
Nairobi, Nairobi
The Cigna Group
Posted 19 days ago
Job Viewed
Job Description
**What does Cigna do?**
Cigna provides health insurance services around the world. We're passionate about helping people improve their health, well-being, and sense of security. We started over 200 years ago and we continued to innovate and expand ever since. At Cigna Health Benefits we focus on the unique needs of Intergovernmental (IGO) and Nongovernmental (NGO) organisations, as well as the needs of multinationals in Europe and Africa. You can find out more about the company at .
**What makes Cigna different from other employers?**
We go further than just paying insurance claims. Solid customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all. We owe our success to the talent and dedication of our team. They're the ones who make a difference in our customers' lives. So we know that it's important to go the extra mile for our employees. We make sure they have a good work-life balance, and we offer many initiatives for health and well-being.
**What are your main responsibilities?**
You are responsible for the client communication for designated
Cigna provides health insurance services around the world. We're passionate about helping people improve their health, well-being, and sense of security. We started over 200 years ago and we continued to innovate and expand ever since. At Cigna Health Benefits we focus on the unique needs of Intergovernmental (IGO) and Nongovernmental (NGO) organisations, as well as the needs of multinationals in Europe and Africa. You can find out more about the company at .
**What makes Cigna different from other employers?**
We go further than just paying insurance claims. Solid customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all. We owe our success to the talent and dedication of our team. They're the ones who make a difference in our customers' lives. So we know that it's important to go the extra mile for our employees. We make sure they have a good work-life balance, and we offer many initiatives for health and well-being.
**What are your main responsibilities?**
You are responsible for the client communication for designated
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Representative - Portuguese
Nairobi, Nairobi
The Cigna Group
Posted 19 days ago
Job Viewed
Job Description
**What does Cigna do?**
Cigna provides health insurance services around the world. We're passionate about helping people improve their health, well-being, and sense of security. We started over 200 years ago and we continued to innovate and expand ever since. At Cigna Health Benefits we focus on the unique needs of Intergovernmental (IGO) and Nongovernmental (NGO) organisations, as well as the needs of multinationals in Europe and Africa. You can find out more about the company at .
**What makes Cigna different from other employers?**
We go further than just paying insurance claims. Solid customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all. We owe our success to the talent and dedication of our team. They're the ones who make a difference in our customers' lives. So we know that it's important to go the extra mile for our employees. We make sure they have a good work-life balance, and we offer many initiatives for health and well-being.
**What are your main responsibilities?**
You are responsible for the client communication for designated
Cigna provides health insurance services around the world. We're passionate about helping people improve their health, well-being, and sense of security. We started over 200 years ago and we continued to innovate and expand ever since. At Cigna Health Benefits we focus on the unique needs of Intergovernmental (IGO) and Nongovernmental (NGO) organisations, as well as the needs of multinationals in Europe and Africa. You can find out more about the company at .
**What makes Cigna different from other employers?**
We go further than just paying insurance claims. Solid customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all. We owe our success to the talent and dedication of our team. They're the ones who make a difference in our customers' lives. So we know that it's important to go the extra mile for our employees. We make sure they have a good work-life balance, and we offer many initiatives for health and well-being.
**What are your main responsibilities?**
You are responsible for the client communication for designated
This advertiser has chosen not to accept applicants from your region.
1
Remote Customer Service Specialist
80201 Nairobi, Nairobi
KES55000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Remote Customer Service Specialist to manage inbound and outbound customer communications. This is a fully remote position, offering the flexibility to work from anywhere. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and providing information about products and services. Responsibilities include responding to customer emails, managing live chat sessions, and handling phone calls with professionalism and efficiency. You will be expected to troubleshoot customer problems, offer solutions, and escalate complex issues when necessary, ensuring a high level of customer satisfaction. This role involves meticulously documenting customer interactions and feedback in the CRM system, identifying patterns in customer issues to contribute to service improvement initiatives. You will also be tasked with educating customers on product features and benefits and gathering customer feedback to inform product development. The ideal candidate possesses exceptional communication and interpersonal skills, with a patient and empathetic approach to customer interactions. Previous experience in a customer service role, especially in a remote capacity, is strongly preferred. Proficiency with CRM software, helpdesk ticketing systems, and standard office applications is required. You must be adaptable, self-motivated, and able to work independently while maintaining a high standard of service. A stable internet connection and a dedicated home workspace are essential for this role. Join our client's dynamic team and leverage your customer service expertise to enhance the customer experience. We offer a competitive salary, comprehensive benefits, and a supportive remote work culture. If you are passionate about helping people and thrive in a virtual environment, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Representative - Portuguese Speaking
Nairobi, Nairobi
The Cigna Group
Posted 10 days ago
Job Viewed
Job Description
**What are your main responsibilities?**
+ You are responsible for the client communication for designated
+ You are responsible for the client communication for designated
This advertiser has chosen not to accept applicants from your region.
3
Spanish Speaking Customer Service Representative
Nairobi, Nairobi
The Cigna Group
Posted 19 days ago
Job Viewed
Job Description
International Health, a division of Cigna Healthcare, is a leading provider of group healthcare programmes for employees of large multinational organisations and their families. With our continuing global expansion Cigna has an excellent opportunity for an enthusiastic, highly motivated and driven individual to join our Eligibility Team.
Reporting to the Eligibility Supervisor, you will be responsible for maintaining Cigna's membership database. You will process requests from internal and external customers reviewing the request and taking the appropriate action, in a timely and accurate manner.
**Responsibilities and Duties**
+ Internal and external clients depend on our accuracy and efficiency when processing client data, so you will be accountable for providing these high levels of service in accordance with the company standards and customer expectations.
+ Maintain the membership database, by accurately recording and updating information received
+ Ensure all membership updates adhere to policy terms and conditions, as well as legal, compliance and underwriting requirements
+ Communicate directly with clients via email and telephone within the agreed service levels
+ Monitor productivity to ensure you are always achieving own and team productivity and accuracy goals
**Required:**
+ Database Entry and/or Database Management experience essential
+ Fluent Spanish is essential for the role
+ Experience within a Customer Service environment
+ Proficient in Microsoft Word, Excel and Outlook - advanced Excel would be advantageous
+ Diploma or Degree certificate required
+ Experience from an insurance background preferred
**Skills:**
+ Strong interpersonal skills with excellent written/verbal communication skills in both English and Spanish
+ Must possess excellent attention to detail, with a high level of accuracy
+ Must be able to review information and exercise judgement
+ Ability to organise, prioritise and manage workflow to meet individual and team production standards
+ Ability to work under own initiative
+ Customer focused with developed problem-solving abilities and a proactive approach to proposing/implementing process improvements
+ Good analytical skills
+ Ability to navigate systems and applications with ease
+ Regulatory awareness
+ Ability to work within a large team
+ Adaptable to change with a flexible approach to supporting team task
**OUR OFFER**
+ A challenging job in an international and growing enterprise.
+ A dynamic, and entrepreneurial company culture that values and stimulates initiative.
+ Attractive salary conditions with extra-legal benefits.
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._
Reporting to the Eligibility Supervisor, you will be responsible for maintaining Cigna's membership database. You will process requests from internal and external customers reviewing the request and taking the appropriate action, in a timely and accurate manner.
**Responsibilities and Duties**
+ Internal and external clients depend on our accuracy and efficiency when processing client data, so you will be accountable for providing these high levels of service in accordance with the company standards and customer expectations.
+ Maintain the membership database, by accurately recording and updating information received
+ Ensure all membership updates adhere to policy terms and conditions, as well as legal, compliance and underwriting requirements
+ Communicate directly with clients via email and telephone within the agreed service levels
+ Monitor productivity to ensure you are always achieving own and team productivity and accuracy goals
**Required:**
+ Database Entry and/or Database Management experience essential
+ Fluent Spanish is essential for the role
+ Experience within a Customer Service environment
+ Proficient in Microsoft Word, Excel and Outlook - advanced Excel would be advantageous
+ Diploma or Degree certificate required
+ Experience from an insurance background preferred
**Skills:**
+ Strong interpersonal skills with excellent written/verbal communication skills in both English and Spanish
+ Must possess excellent attention to detail, with a high level of accuracy
+ Must be able to review information and exercise judgement
+ Ability to organise, prioritise and manage workflow to meet individual and team production standards
+ Ability to work under own initiative
+ Customer focused with developed problem-solving abilities and a proactive approach to proposing/implementing process improvements
+ Good analytical skills
+ Ability to navigate systems and applications with ease
+ Regulatory awareness
+ Ability to work within a large team
+ Adaptable to change with a flexible approach to supporting team task
**OUR OFFER**
+ A challenging job in an international and growing enterprise.
+ A dynamic, and entrepreneurial company culture that values and stimulates initiative.
+ Attractive salary conditions with extra-legal benefits.
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._
This advertiser has chosen not to accept applicants from your region.
4
Telecommunications Network Engineer
80104 Nairobi, Nairobi
KES120000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is a leading telecommunications provider seeking a skilled and experienced Telecommunications Network Engineer to join their operations. This is a fully remote position, enabling you to contribute to the design, implementation, and maintenance of our advanced network infrastructure from anywhere. You will be responsible for ensuring the reliability, performance, and security of our telecommunications networks, including wireless, fiber optic, and satellite systems. Key responsibilities involve network planning, configuration, monitoring, and troubleshooting of complex network issues. The ideal candidate possesses a deep understanding of telecommunications protocols, network hardware, and software. You should be adept at analyzing network traffic, identifying potential problems, and implementing effective solutions to optimize network performance. This remote role requires strong analytical, problem-solving, and communication skills, as you will collaborate with internal teams and external vendors to ensure seamless network operations. Familiarity with network monitoring tools, scripting languages (e.g., Python, Bash), and cloud networking concepts is essential. You will play a vital role in maintaining and enhancing our cutting-edge network technologies, ensuring our services meet the highest standards of quality and availability. This is an excellent opportunity for a motivated professional to advance their career in the rapidly evolving telecommunications sector.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Design, implement, and manage telecommunications networks, including wireless, IP, and optical systems.
- Monitor network performance, identify bottlenecks, and troubleshoot network issues to ensure optimal operation.
- Configure and maintain network equipment, including routers, switches, and firewalls.
- Develop and execute network security protocols and ensure network integrity.
- Plan and execute network upgrades and expansions.
- Collaborate with cross-functional teams to integrate new technologies and services.
- Develop and maintain network documentation, including diagrams, configurations, and procedures.
- Analyze network traffic patterns and recommend optimizations.
- Provide technical support and guidance to other departments.
- Stay current with emerging telecommunications technologies and industry best practices.
Qualifications:
- Bachelor's degree in Telecommunications Engineering, Computer Science, Electrical Engineering, or a related field.
- Minimum of 5 years of experience in telecommunications network design, implementation, and management.
- In-depth knowledge of network protocols (TCP/IP, BGP, OSPF, MPLS) and network architecture.
- Experience with network hardware from leading vendors (e.g., Cisco, Juniper, Nokia).
- Proficiency in network monitoring tools (e.g., SolarWinds, PRTG) and diagnostic techniques.
- Familiarity with wireless technologies (4G/5G), fiber optics, and satellite communications.
- Scripting skills (Python, Bash) for network automation are highly desirable.
- Strong problem-solving and analytical abilities.
- Excellent communication and interpersonal skills for effective remote collaboration.
- Relevant certifications (e.g., CCNA, CCNP, JNCIS) are a plus.
This advertiser has chosen not to accept applicants from your region.
5
Senior Network Engineer - Telecoms
80200 Nairobi, Nairobi
KES140000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a leading telecommunications provider, is seeking a highly skilled Senior Network Engineer to join their advanced, fully remote engineering team. This role is critical for designing, implementing, and maintaining robust and scalable telecommunications networks that ensure seamless connectivity and high-quality service delivery. As a Senior Network Engineer, you will be responsible for the architecture and configuration of complex network infrastructure, including routing, switching, and data transmission systems. Your expertise will be crucial in troubleshooting network issues, optimizing performance, and implementing security protocols to protect network integrity. You will collaborate closely with other engineering disciplines, IT operations, and cross-functional teams to support network growth and new technology integration. This position requires hands-on experience with a wide range of networking technologies and protocols, including TCP/IP, MPLS, BGP, OSPF, and Wi-Fi. You should be proficient in network monitoring tools, simulation software, and scripting languages for automation. The ideal candidate will possess strong analytical and problem-solving skills, with the ability to diagnose and resolve complex network problems efficiently. Excellent communication and documentation skills are essential for technical discussions and knowledge sharing. A Bachelor's degree in Computer Science, Electrical Engineering, Telecommunications, or a related field, along with a minimum of 6 years of experience in network engineering within the telecommunications industry, is required. Relevant certifications such as CCNA, CCNP, or similar are highly desirable. This remote opportunity allows you to contribute to the backbone of communication infrastructure, impacting services nationwide and supporting connectivity for areas such as **Malindi, Kilifi, KE**.
This advertiser has chosen not to accept applicants from your region.
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6
Remote Telecommunications Network Engineer
80101 Nairobi, Nairobi
KES450000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a leading innovator in the telecommunications sector, is seeking a skilled and dedicated Remote Telecommunications Network Engineer. This position is crucial for the design, implementation, and maintenance of our cutting-edge network infrastructure. As a remote employee, you will have the opportunity to shape the future of connectivity from the comfort of your home office. You will be involved in complex network projects, ensuring optimal performance, scalability, and security.
Responsibilities:
Qualifications:
Responsibilities:
- Design, configure, and manage telecommunications networks, including wired and wireless technologies.
- Monitor network performance and troubleshoot connectivity issues, identifying root causes and implementing solutions.
- Plan and execute network upgrades, expansions, and migrations.
- Ensure network security by implementing and maintaining firewalls, VPNs, and other security protocols.
- Collaborate with cross-functional teams, including hardware engineers and software developers, to integrate network solutions.
- Develop and maintain network documentation, including diagrams, configurations, and operational procedures.
- Evaluate and recommend new network technologies and solutions to enhance network capabilities.
- Participate in on-call rotation to provide 24/7 support for critical network incidents.
- Stay updated with the latest advancements in telecommunications and network engineering.
- Optimize network traffic and bandwidth utilization for improved efficiency.
- Conduct performance testing and analysis to identify bottlenecks and areas for improvement.
Qualifications:
- Bachelor's degree in Computer Science, Electrical Engineering, Telecommunications, or a related field.
- Minimum of 4 years of experience in telecommunications network engineering.
- Strong knowledge of networking protocols such as TCP/IP, BGP, OSPF, and MPLS.
- Experience with network monitoring tools and performance analysis.
- Proficiency in configuring and troubleshooting routers, switches, and other network devices.
- Familiarity with wireless communication technologies (e.g., LTE, 5G).
- Excellent problem-solving and analytical skills.
- Effective communication and collaboration skills for remote work.
- Relevant certifications such as CCNA, CCNP, or equivalent are a plus.
- Ability to work independently and manage multiple priorities in a remote environment.
This advertiser has chosen not to accept applicants from your region.
7
Remote Telecom Network Engineer
80200 Nairobi, Nairobi
KES210000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a skilled and experienced Remote Telecom Network Engineer to design, implement, and maintain our telecommunications infrastructure. This is a fully remote position, allowing you to contribute from anywhere. You will be responsible for ensuring the reliability, performance, and security of our network systems, including mobile networks, broadband services, and related infrastructure. Key responsibilities include network planning, configuration, troubleshooting, and optimization. You will work closely with cross-functional teams to support network upgrades, new technology deployments, and service improvements. This role requires a deep understanding of telecommunications technologies, network protocols, and hardware. Experience with network monitoring tools and performance analysis is essential. The ideal candidate will possess a Bachelor's degree in Telecommunications Engineering, Computer Science, or a related field, coupled with significant practical experience in telecom network management. Strong analytical, problem-solving, and communication skills are critical for success in this remote role. You should be adept at identifying and resolving complex network issues efficiently and effectively. Certifications from leading telecom vendors are a plus. This is an excellent opportunity for a dedicated network engineer to join a dynamic team and contribute to cutting-edge telecommunications projects.
This advertiser has chosen not to accept applicants from your region.
8
Senior Telecommunications Network Engineer
80100 Nairobi, Nairobi
KES300000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly experienced Senior Telecommunications Network Engineer to join their dynamic and rapidly growing team. This is a fully remote position, offering the flexibility to work from anywhere within Kenya. As a Senior Telecommunications Network Engineer, you will be responsible for the design, implementation, and maintenance of complex telecommunications networks. You will play a crucial role in ensuring the reliability, scalability, and performance of our clients' network infrastructure. This will involve working with a variety of technologies, including fiber optics, wireless communication systems, and IP networking.
Key Responsibilities:
Qualifications:
This role is perfect for a motivated and skilled telecommunications professional looking to make a significant impact within a forward-thinking organization. Embrace the opportunity to contribute to cutting-edge projects from the comfort of your home office.
Key Responsibilities:
- Design, configure, and deploy advanced telecommunications network solutions.
- Monitor network performance and troubleshoot issues to ensure optimal uptime and efficiency.
- Develop and implement network security measures to protect sensitive data.
- Collaborate with cross-functional teams to integrate new technologies and services.
- Conduct regular performance analysis and capacity planning to anticipate future needs.
- Provide technical leadership and mentorship to junior engineers.
- Stay abreast of emerging telecommunications trends and technologies.
- Manage vendor relationships and evaluate new equipment and services.
- Document network configurations, procedures, and standards.
- Ensure compliance with industry best practices and regulatory requirements.
Qualifications:
- Bachelor's degree in Electrical Engineering, Telecommunications Engineering, Computer Science, or a related field.
- Minimum of 7 years of progressive experience in telecommunications network engineering.
- Proven expertise in designing, implementing, and managing complex IP networks (e.g., BGP, OSPF, MPLS).
- Hands-on experience with fiber optic technologies and DWDM systems.
- Familiarity with wireless communication standards (e.g., 4G, 5G).
- Strong understanding of network security principles and best practices.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills, with the ability to collaborate effectively in a remote team environment.
- Relevant industry certifications (e.g., CCNA, CCNP, HCIP) are highly desirable.
- Experience with network simulation and modeling tools is a plus.
This role is perfect for a motivated and skilled telecommunications professional looking to make a significant impact within a forward-thinking organization. Embrace the opportunity to contribute to cutting-edge projects from the comfort of your home office.
This advertiser has chosen not to accept applicants from your region.
9