2,244 Wells Fargo jobs in Kenya
Customer Service Representative - Technical Support
Posted 18 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and customer-focused Customer Service Representative to join their support team on a fully remote basis. In this role, you will be the first point of contact for customers, providing friendly, efficient, and effective assistance with inquiries, issues, and general information. You will handle a variety of customer interactions through multiple channels, including phone, email, and chat, ensuring a positive customer experience. As a remote team member, you will utilize essential communication and support tools to manage your workload and collaborate with your team. The ideal candidate possesses excellent communication skills, a patient demeanor, and a genuine desire to help others succeed.
Responsibilities:
Qualifications:
This is a fantastic opportunity to join a customer-centric organization and build a career in customer service from the comfort of your home, supporting customers associated with **Nyeri, Nyeri, KE**. If you are a people-person with a knack for problem-solving, we encourage you to apply.
Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally via phone, email, and chat.
- Provide information about products and services.
- Troubleshoot basic technical issues and guide customers through solutions.
- Process orders, returns, and exchanges as needed.
- Maintain accurate customer records and document all interactions.
- Identify and escalate complex issues to senior support staff or relevant departments.
- Follow communication guidelines and company policies.
- Gather customer feedback and report it to management for service improvement.
- Strive to achieve high levels of customer satisfaction and first-contact resolution.
- Assist with customer onboarding and training on product usage.
- Stay up-to-date with product knowledge and company updates.
- Contribute to a positive and collaborative team environment.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Previous experience in customer service or a call center environment is preferred.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Patient, empathetic, and customer-centric approach.
- Proficiency in using computers and common software applications.
- Ability to multitask and manage time effectively in a remote setting.
- A reliable internet connection and a quiet workspace.
- Must be legally authorized to work in Kenya.
This is a fantastic opportunity to join a customer-centric organization and build a career in customer service from the comfort of your home, supporting customers associated with **Nyeri, Nyeri, KE**. If you are a people-person with a knack for problem-solving, we encourage you to apply.
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Senior Customer Service Representative - Technical Support
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and highly skilled Senior Customer Service Representative with a specialization in Technical Support to join their fully remote team. You will be the frontline support for customers experiencing technical issues, providing efficient and effective solutions to ensure customer satisfaction and retention. This role demands excellent problem-solving abilities, strong communication skills, and a deep understanding of technical products and services.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat, resolving complex issues promptly and professionally.
- Diagnose and troubleshoot hardware, software, and network problems.
- Guide customers through step-by-step solutions for technical difficulties.
- Escalate unresolved issues to appropriate technical teams while maintaining ownership until resolution.
- Document all customer interactions, troubleshooting steps, and resolutions accurately in the CRM system.
- Develop and maintain a comprehensive knowledge base of product features, troubleshooting procedures, and common issues.
- Identify trends in customer issues and provide feedback to product development and engineering teams for continuous improvement.
- Train and mentor junior customer service representatives on technical aspects and best practices.
- Contribute to the development and improvement of customer support processes and documentation.
- Ensure adherence to service level agreements (SLAs) and customer satisfaction targets.
- Proactively identify opportunities to enhance the customer experience and product usability.
- A Bachelor's degree in Information Technology, Computer Science, or a related technical field.
- A minimum of 4 years of experience in a technical customer support role, with proven experience in diagnosing and resolving complex technical issues.
- Strong understanding of operating systems (Windows, macOS, Linux), networking protocols, and common software applications.
- Experience with CRM software and helpdesk ticketing systems.
- Excellent analytical, problem-solving, and critical thinking skills.
- Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Patience, empathy, and a customer-centric approach.
- Ability to work independently and manage time effectively in a remote environment.
- Experience with remote support tools is a plus.
- Adept at managing challenging customer interactions with professionalism.
This advertiser has chosen not to accept applicants from your region.
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Remote Customer Service Representative (Technical Support)
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a friendly, empathetic, and technically proficient Remote Customer Service Representative to join their dedicated support team. This is a fully remote position, allowing you to assist customers with their technical inquiries and issues from the comfort of your home. You will be the first point of contact for customers, providing excellent service and effective solutions to ensure a positive experience. The ideal candidate is patient, a strong communicator, and possesses a natural ability to troubleshoot technical problems.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and provide technical support via phone, email, and chat channels.
- Troubleshoot and resolve a wide range of technical issues related to the company's products or services.
- Guide customers through product setup, usage, and troubleshooting steps.
- Clearly and concisely document customer interactions, issues, and resolutions in the CRM system.
- Escalate complex technical issues to higher-level support teams when necessary.
- Maintain a high level of customer satisfaction by providing timely, accurate, and friendly support.
- Identify patterns in customer issues and provide feedback to product development and quality assurance teams.
- Stay up-to-date with product knowledge and updates to provide accurate information.
- Adhere to company service level agreements (SLAs) and quality standards.
- Contribute to the development and maintenance of help desk knowledge base articles.
- Proactively identify opportunities to improve the customer experience.
- Collaborate with team members to share best practices and solve common issues.
- Handle customer complaints and resolve them professionally and efficiently.
- Ensure a positive and professional demeanor in all customer interactions.
- Assist customers in navigating the company's platform and resources.
- High school diploma or equivalent; a technical certification or associate's degree is a plus.
- Previous experience in customer service or technical support is highly desirable.
- Strong problem-solving and troubleshooting skills.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Patience, empathy, and a customer-centric attitude.
- Proficiency in using customer relationship management (CRM) software and help desk tools.
- Ability to multitask and manage time effectively in a fast-paced remote environment.
- Comfortable working independently with minimal supervision.
- Reliable high-speed internet connection and a quiet, dedicated workspace.
- A positive and resilient attitude.
- Willingness to learn about new products and technologies.
- Experience with common operating systems (Windows, macOS) and software applications.
This advertiser has chosen not to accept applicants from your region.
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Customer Service Representative - Technical Support (Remote)
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking dedicated and empathetic individuals to join their team as Customer Service Representatives specializing in Technical Support. This is a fully remote position, requiring you to assist customers with product-related inquiries and technical issues from your home office. You will be the primary point of contact, providing exceptional service and efficient problem resolution. The ideal candidate possesses strong communication skills, technical aptitude, and a passion for helping others. This remote role offers flexibility and the opportunity to contribute to a positive customer experience.
Responsibilities:
Qualifications:
This is an excellent opportunity to build a career in customer support and technical assistance within a flexible, remote work setting. If you are a people-person with a knack for technology and a desire to help, we encourage you to apply.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat regarding products and services.
- Provide technical assistance and troubleshoot issues related to software, hardware, or account setup.
- Guide customers through product features, functionalities, and troubleshooting steps.
- Escalate complex technical issues to higher-level support teams when necessary.
- Document customer interactions, issues, and resolutions accurately in the CRM system.
- Maintain a high level of product knowledge and stay updated on new features and updates.
- Identify customer needs and offer appropriate solutions or product recommendations.
- Strive to achieve customer satisfaction and first-contact resolution goals.
- Adhere to company policies and procedures, including data privacy and security protocols.
- Participate in ongoing training sessions to enhance technical and customer service skills.
- Contribute to team efforts and share knowledge with colleagues.
- Provide feedback to product and development teams based on customer interactions.
- Ensure a positive and professional customer experience at all times.
- Manage a queue of customer tickets efficiently.
Qualifications:
- High school diploma or equivalent; a diploma in IT or a related field is a plus.
- Proven experience in customer service or technical support roles.
- Excellent communication and active listening skills.
- Strong problem-solving abilities and a patient, customer-centric approach.
- Proficiency with computers, internet navigation, and common software applications.
- Ability to learn and understand technical concepts quickly.
- Experience with CRM software and ticketing systems.
- Ability to work independently and manage time effectively in a remote environment.
- A reliable internet connection and a quiet, dedicated workspace.
- Flexibility to work various shifts as required.
- Candidates with an understanding of customer service needs in regions like Malindi, Kilifi, KE may find the role particularly relevant.
This is an excellent opportunity to build a career in customer support and technical assistance within a flexible, remote work setting. If you are a people-person with a knack for technology and a desire to help, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
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Lead Remote Customer Support & Technical Services Manager
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and experienced Lead Remote Customer Support & Technical Services Manager to build and lead a world-class support team. This is a fully remote, leadership position responsible for overseeing all aspects of customer service and technical assistance operations. You will be instrumental in developing and implementing strategies to enhance customer satisfaction, improve support efficiency, and resolve technical issues promptly. Key responsibilities include managing a team of support agents, setting performance metrics, developing training programs, and optimizing support workflows and knowledge bases. You will also be responsible for analyzing customer feedback and support data to identify areas for improvement and drive continuous service enhancement. Strong leadership, excellent communication, and problem-solving skills are essential, along with a deep understanding of customer service best practices and technical support methodologies. Experience with CRM systems and helpdesk software is a must. This remote role requires the ability to motivate and manage a distributed team, foster a customer-centric culture, and ensure seamless support delivery for our clients, serving customers remotely from areas such as Thika, Kiambu, KE . The ideal candidate will have a proven track record of success in customer support management, a passion for delivering exceptional service, and the ability to adapt to evolving technological landscapes. This is an exciting opportunity to shape the customer experience and build a high-performing support function within a fully remote organization. You will be pivotal in maintaining customer loyalty and ensuring positive interactions with our brand.
This advertiser has chosen not to accept applicants from your region.
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Senior Customer Support Lead - Technical Services
Posted today
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Lead to manage and elevate their technical support operations. This is a fully remote position, empowering you to lead a team dedicated to providing exceptional technical assistance to our valued customers. You will be responsible for overseeing daily support activities, ensuring timely and effective resolution of customer issues, and upholding our commitment to outstanding customer service. Your role will involve training and mentoring support agents, developing support strategies, and implementing best practices to enhance customer satisfaction and loyalty. You will collaborate closely with product development, engineering, and sales teams to provide feedback and ensure a seamless customer experience. The ideal candidate possesses a deep understanding of technical support methodologies, excellent leadership qualities, and a passion for problem-solving. You will be instrumental in improving support processes, reducing response times, and increasing overall customer retention. This role offers a significant opportunity to impact our customer relationships and contribute to our company's growth through superior support.
Responsibilities:
Responsibilities:
- Lead and manage a team of technical support specialists, providing guidance and support.
- Oversee daily support operations, ensuring prompt and effective resolution of customer inquiries.
- Develop and implement customer support strategies to enhance satisfaction and retention.
- Train and mentor support agents, fostering a high-performance team culture.
- Monitor support queues and key performance indicators (KPIs) such as response time and resolution rate.
- Identify recurring customer issues and collaborate with relevant departments to implement long-term solutions.
- Maintain a comprehensive knowledge base and ensure support documentation is up-to-date.
- Handle escalated customer issues and provide advanced troubleshooting.
- Contribute to the continuous improvement of support processes and tools.
- Act as a point of escalation and advocate for customer needs within the organization.
- Bachelor's degree in a relevant field or equivalent practical experience.
- Minimum of 5 years of experience in customer support, with at least 2 years in a team lead or supervisory role.
- Proven experience in managing technical support operations, preferably in a SaaS or technology environment.
- Strong understanding of customer support best practices and methodologies.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in customer support software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to analyze support data and identify trends and areas for improvement.
- Strong problem-solving and troubleshooting abilities.
- Demonstrated ability to motivate and develop a team.
- Commitment to delivering exceptional customer service in a remote setting.
This advertiser has chosen not to accept applicants from your region.
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Customer Success Manager - Technical Support
Posted 20 days ago
Job Viewed
Job Description
Our client is searching for a dedicated and proactive Customer Success Manager specializing in Technical Support to join their fully remote, globally distributed team. This role is instrumental in ensuring our clients achieve their desired outcomes while utilizing our client's innovative products and services. As a remote-first member of our customer success team, you will be the primary point of contact for a portfolio of clients, providing exceptional support, guidance, and strategic advice. Your responsibilities will include onboarding new clients, proactively monitoring client health, identifying opportunities for upselling and cross-selling, and resolving technical issues efficiently and effectively. You will build strong, long-lasting relationships with clients by understanding their unique business needs and ensuring they maximize the value they derive from our solutions. This position demands excellent communication, interpersonal, and problem-solving skills, along with a deep understanding of technical support processes. You will collaborate closely with the product, sales, and engineering teams to relay customer feedback and advocate for customer needs. We are looking for an individual with a passion for customer advocacy, a strong technical aptitude, and a proven ability to manage a book of business successfully in a remote environment. Your ability to explain complex technical concepts clearly and concisely will be crucial. This is an outstanding opportunity to contribute to customer satisfaction and retention in a dynamic, fully remote setting.
This advertiser has chosen not to accept applicants from your region.
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Lead Customer Success Manager - Technical Support
Posted 20 days ago
Job Viewed
Job Description
Our client is revolutionizing the customer service landscape and seeks a highly experienced Lead Customer Success Manager specializing in Technical Support to join our fully remote, globally distributed team. In this crucial role, you will be at the forefront of ensuring our diverse clientele receives exceptional support and achieves maximum value from our innovative solutions. You will lead a team of dedicated support professionals, fostering a culture of proactive problem-solving, technical excellence, and unparalleled customer satisfaction. Your expertise will be vital in developing and implementing best practices for technical issue resolution, customer onboarding, and ongoing client engagement. This is a remote-first opportunity, demanding exceptional organizational skills, strong leadership capabilities, and the ability to motivate and guide a team operating across different time zones. We are looking for a strategic thinker who can identify trends in customer issues, translate them into actionable product improvements, and drive initiatives that enhance the overall customer experience. Your passion for technology and commitment to customer advocacy will be key to your success. Responsibilities include:
- Leading and mentoring a high-performing team of technical support specialists.
- Developing and refining technical support processes and workflows to optimize efficiency and effectiveness.
- Serving as an escalation point for complex technical issues, providing expert guidance and solutions.
- Proactively identifying customer needs and potential challenges, developing strategies to address them.
- Collaborating closely with Product, Engineering, and Sales teams to ensure seamless customer experiences.
- Creating and maintaining comprehensive knowledge base articles and support documentation.
- Tracking key performance indicators (KPIs) for the support team and identifying areas for improvement.
- Conducting regular team meetings and providing constructive feedback and performance reviews.
- Championing customer feedback internally to drive product and service enhancements.
- Ensuring timely and effective resolution of all customer inquiries and support tickets.
This advertiser has chosen not to accept applicants from your region.
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Remote Customer Success Manager - Technical Support
Posted 19 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Remote Customer Success Manager to join their thriving support team. In this entirely remote role, you will be the primary point of contact for a portfolio of clients, ensuring they receive exceptional service and maximize the value of our client's offerings. Your mission will be to build strong, lasting relationships, understand client needs, and proactively address any challenges they may encounter. Responsibilities include onboarding new clients, providing comprehensive technical support and troubleshooting via various communication channels (email, chat, video calls), conducting regular check-ins to gauge satisfaction and identify opportunities for growth, and escalating complex issues to the appropriate internal teams. You will also be responsible for educating clients on new features and best practices, gathering feedback to inform product development, and contributing to the creation of self-help resources such as FAQs and knowledge base articles. The ideal candidate will possess outstanding communication and interpersonal skills, a patient and problem-solving attitude, and a keen ability to explain technical concepts in an easily understandable manner. Experience with CRM software and helpdesk ticketing systems is essential. You should be highly organized, self-motivated, and comfortable working independently in a remote setting. A passion for helping others and a commitment to delivering a superior customer experience are paramount. This role is critical in fostering client loyalty and retention, contributing significantly to the overall success of the business. We are seeking individuals who are adept at managing multiple priorities and can maintain a positive and professional demeanor under pressure. This remote position offers a fantastic opportunity to make a tangible impact on customer satisfaction and engagement. This role supports clients in the vicinity of Kericho, Kericho, KE .
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Senior Customer Success Manager - Technical Support
Posted 20 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology company, is seeking a highly motivated and experienced Senior Customer Success Manager to join our fully remote customer support team. This role is vital in ensuring our clients achieve maximum value from our products and services, fostering strong relationships, and driving customer loyalty and retention. The ideal candidate will possess a deep understanding of technical support operations, exceptional communication skills, and a proactive approach to customer issue resolution. You will be responsible for managing a portfolio of key accounts, onboarding new clients, providing advanced technical assistance, and acting as the primary point of contact for their needs. This position demands excellent problem-solving skills, empathy, and the ability to effectively manage challenging customer situations in a remote setting.
Key responsibilities include:
Qualifications:
This is an outstanding opportunity to make a significant impact on customer satisfaction and company growth within a fully remote structure. If you are a dedicated, client-focused professional with a passion for technology and exceptional service, we encourage you to apply. The role is associated with our operations in Meru, Meru, KE .
Key responsibilities include:
- Building and maintaining strong, long-lasting relationships with a portfolio of enterprise-level clients.
- Proactively engaging with clients to understand their business objectives and ensure they are maximizing the value of our solutions.
- Managing the end-to-end customer lifecycle, including onboarding, adoption, retention, and advocacy.
- Providing advanced technical support and troubleshooting for complex customer issues.
- Acting as a liaison between clients and internal product, engineering, and sales teams to address needs and feedback.
- Developing and delivering regular business reviews and status updates to clients.
- Identifying opportunities for upselling and cross-selling based on client needs and product capabilities.
- Educating clients on new features, best practices, and product updates.
- Monitoring customer health metrics and proactively intervening to address potential churn risks.
- Contributing to the development of customer success resources, knowledge base articles, and training materials.
Qualifications:
- Bachelor's degree in Business, Computer Science, Information Technology, or a related field.
- A minimum of 5-7 years of experience in customer success, account management, or technical support, preferably in a SaaS environment.
- Proven track record of managing enterprise-level accounts and achieving high customer satisfaction and retention rates.
- Strong technical aptitude and ability to understand and explain complex software solutions.
- Excellent problem-solving, analytical, and critical thinking skills.
- Exceptional communication, interpersonal, and presentation skills.
- Ability to manage multiple priorities, work independently, and thrive in a fast-paced, remote work environment.
- Experience with CRM and customer success platforms (e.g., Salesforce, Gainsight) is a plus.
This is an outstanding opportunity to make a significant impact on customer satisfaction and company growth within a fully remote structure. If you are a dedicated, client-focused professional with a passion for technology and exceptional service, we encourage you to apply. The role is associated with our operations in Meru, Meru, KE .
This advertiser has chosen not to accept applicants from your region.
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