289 Support Staff jobs in Murang'a
Remote Office Administrator - Executive Support
90120 Gathiruini
KES55000 Annually
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Posted 7 days ago
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Job Description
Our client is a fast-paced, innovative startup disrupting the (Industry Name) industry. They are seeking a highly organized and proactive Remote Office Administrator to provide comprehensive executive support and manage daily administrative operations from a remote location. This role requires exceptional organizational skills, discretion, and the ability to anticipate needs and manage tasks efficiently in a virtual environment. You will be a key point of contact, ensuring seamless operations and supporting the executive team to achieve their strategic objectives.
Responsibilities:
Responsibilities:
- Manage complex calendars, schedule meetings, and coordinate appointments for senior executives.
- Arrange and coordinate travel logistics, including flights, accommodation, and itineraries.
- Prepare and edit correspondence, reports, presentations, and other documents with a high degree of accuracy.
- Screen and prioritize incoming communications, including emails and phone calls.
- Handle confidential information with the utmost discretion and professionalism.
- Organize and maintain digital filing systems for easy access to information.
- Assist with the preparation of meeting agendas, materials, and minutes.
- Process expense reports and manage invoices for administrative expenses.
- Conduct research on various topics as requested by the executive team.
- Coordinate with internal departments and external stakeholders to ensure smooth communication and project flow.
- Act as a liaison between executives and other employees, clients, and partners.
- Support remote onboarding processes for new team members.
- Proactively identify and address administrative challenges before they arise.
- Proven experience as an Executive Assistant, Administrative Officer, or similar role, preferably in a remote or hybrid setting.
- Minimum of 3 years of experience providing high-level administrative support.
- Exceptional organizational and time-management skills, with the ability to prioritize effectively.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace.
- Experience with video conferencing tools (Zoom, Google Meet, Microsoft Teams) and other collaboration platforms.
- Excellent written and verbal communication skills.
- High level of discretion and confidentiality.
- Ability to work independently, take initiative, and solve problems effectively.
- Strong attention to detail and accuracy.
- Adaptability and willingness to learn new tools and processes in a dynamic environment.
- Bachelor's degree or equivalent professional experience.
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0
Administrative Assistant - Executive Support
90110 Gathiruini
KES45000 Annually
WhatJobs
Posted 7 days ago
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Job Description
Our client is seeking a highly organized and proactive Administrative Assistant to provide executive support. This hybrid role, based in **Mlolongo, Machakos, KE**, combines the flexibility of remote work with essential in-office collaboration. You will be responsible for managing calendars, coordinating meetings, preparing documents, and handling various administrative tasks to ensure the smooth operation of the executive office. The ideal candidate is detail-oriented, possesses excellent communication skills, and can manage multiple priorities efficiently.
Key responsibilities include:
Key responsibilities include:
- Managing complex calendars and scheduling appointments for executives.
- Coordinating and preparing for internal and external meetings, including booking rooms and arranging catering.
- Preparing meeting agendas, taking minutes, and distributing action items.
- Handling incoming and outgoing correspondence, including emails, phone calls, and mail.
- Preparing reports, presentations, and other documents as required.
- Arranging travel logistics, including flights, accommodation, and ground transportation.
- Maintaining organized filing systems, both physical and digital.
- Conducting research and gathering information for various projects.
- Assisting with expense reporting and invoice processing.
- Providing general administrative support to the executive team.
- Acting as a liaison between the executive team and other departments or external contacts.
- Managing office supplies and equipment.
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1
Community Support Manager
90100 Gathiruini
KES240000 Annually
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Posted 3 days ago
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Job Description
Our client is looking for a compassionate and organized Community Support Manager to lead their efforts in providing exceptional assistance and resources to their service users. This is a fully remote position, allowing for flexible work arrangements. As a Community Support Manager, you will be responsible for developing, implementing, and overseeing programs designed to enhance the well-being and support networks of individuals within the community. Your role will involve managing a team of support workers, coordinating services, and ensuring that all clients receive personalized and effective care. Key responsibilities include assessing client needs, developing individualized support plans, and liaising with external agencies and healthcare providers. You will also be involved in organizing community outreach initiatives, facilitating support groups, and managing client feedback to continually improve service delivery. The ideal candidate will have extensive experience in social work, community development, or a related field, with a strong understanding of social care principles and best practices. Excellent leadership, communication, and interpersonal skills are essential for managing a team and building strong relationships with clients and stakeholders. Proficiency in case management software and a solid understanding of relevant legislation and policies are also required. You should possess a strong sense of empathy, problem-solving abilities, and the capacity to handle challenging situations with professionalism and sensitivity. This role requires a commitment to advocating for clients, promoting inclusivity, and fostering a supportive and empowering environment. The ability to work independently, manage your time effectively, and contribute proactively to a remote team dedicated to social impact is crucial for success.
This advertiser has chosen not to accept applicants from your region.
2
Community Support Manager
01100 Gathiruini
KES120000 Annually
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Posted 5 days ago
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Job Description
Our client is seeking a compassionate and organized Community Support Manager to lead their support initiatives within a fully remote framework. This role is vital for ensuring that individuals in need receive timely, effective, and empathetic assistance. You will be responsible for overseeing a team of community support workers, managing caseloads, and developing strategies to address diverse community needs. Key duties include providing guidance and supervision to your team, coordinating with social services agencies and other community resources, and developing and implementing support programs. You will also be involved in crisis intervention, case management, and ensuring that clients receive appropriate referrals and ongoing support. The ideal candidate will have a strong background in social work, community development, or a related field, with significant experience in managing support services or teams. Excellent leadership, communication, and problem-solving skills are essential. You must be adept at empathetic communication, conflict resolution, and understanding the complexities of social challenges. A degree in Social Work, Psychology, Sociology, or a related discipline is required. Experience in a remote work environment and familiarity with case management software are highly desirable. This is a meaningful opportunity to make a significant difference in people's lives while enjoying the flexibility of a remote role. Your leadership will be instrumental in enhancing the well-being of individuals and families supported by the organization, contributing to the broader social fabric connected to **Mlolongo, Machakos, KE**.
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3
Customer Support Specialist
90100 Gathiruini
KES70000 Annually
WhatJobs
Posted 6 days ago
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Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their team in Mlolongo, Machakos, KE . This role will be a hybrid position, requiring a blend of remote work and in-office presence. You will be the first point of contact for our customers, providing exceptional service and resolving inquiries efficiently and professionally. Your primary goal will be to ensure customer satisfaction by offering timely and accurate support through various channels, including phone, email, and chat.
Responsibilities include:
The ideal candidate will have a High School diploma or equivalent, with at least 2 years of experience in a customer service or helpdesk role. Excellent communication and interpersonal skills are essential, along with a patient and problem-solving attitude. Proficiency in using customer support software and common office applications is required. The ability to multitask and manage time effectively in a fast-paced environment is crucial. Experience with CRM systems is a plus. This role requires flexibility to work a hybrid schedule, balancing remote work with occasional office days in Mlolongo. A passion for helping people and a commitment to delivering outstanding customer experiences are key.
Responsibilities include:
- Responding to customer inquiries and resolving issues via phone, email, and live chat in a timely and professional manner.
- Providing detailed information about products and services.
- Troubleshooting technical issues and guiding customers through solutions.
- Escalating complex problems to the appropriate internal teams.
- Maintaining accurate records of customer interactions and transactions.
- Gathering customer feedback and identifying opportunities for service improvement.
- Collaborating with team members to ensure consistent and high-quality customer service.
- Adhering to company policies and procedures.
- Achieving customer satisfaction targets and key performance indicators.
- Participating in training sessions to stay updated on product knowledge and support procedures.
The ideal candidate will have a High School diploma or equivalent, with at least 2 years of experience in a customer service or helpdesk role. Excellent communication and interpersonal skills are essential, along with a patient and problem-solving attitude. Proficiency in using customer support software and common office applications is required. The ability to multitask and manage time effectively in a fast-paced environment is crucial. Experience with CRM systems is a plus. This role requires flexibility to work a hybrid schedule, balancing remote work with occasional office days in Mlolongo. A passion for helping people and a commitment to delivering outstanding customer experiences are key.
This advertiser has chosen not to accept applicants from your region.
4
Community Support Manager
00200 Gathiruini
KES3800000 Annually
WhatJobs
Posted 7 days ago
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Job Description
Our client is seeking a dedicated and compassionate Community Support Manager to lead their remote support initiatives. In this fully remote role, you will be instrumental in fostering a positive and supportive environment for the community, ensuring that all members feel heard, valued, and connected. You will oversee the development and implementation of community engagement strategies, manage support channels, and lead a team of community support specialists. Your responsibilities will include responding to inquiries, mediating discussions, organizing virtual events, and gathering feedback to improve services. The ideal candidate possesses exceptional interpersonal skills, a deep understanding of community dynamics, and a passion for social impact. You will be adept at conflict resolution, empathetic communication, and building strong relationships across diverse groups. This role requires excellent organizational abilities, proactive problem-solving, and the capacity to work autonomously in a remote setting. Responsibilities:
- Develop and execute strategies to enhance community engagement and support.
- Lead, train, and manage a team of remote community support specialists.
- Oversee and manage all community support channels (e.g., forums, social media, chat).
- Respond to community inquiries, feedback, and concerns in a timely and empathetic manner.
- Facilitate constructive discussions and mediate conflicts within the community.
- Organize and promote virtual community events and activities.
- Gather, analyze, and report on community feedback and trends to inform service improvements.
- Develop and maintain community guidelines and policies.
- Collaborate with internal teams to ensure community needs are met.
- Monitor community health and identify areas for proactive intervention.
- Bachelor's degree in Social Work, Psychology, Sociology, Communications, or a related field.
- Minimum of 5 years of experience in community management, social services, or customer support, with at least 2 years in a leadership role.
- Proven experience in managing online communities or social programs.
- Strong understanding of community dynamics, engagement strategies, and conflict resolution techniques.
- Exceptional communication, interpersonal, and active listening skills.
- Experience with community management platforms and social media tools.
- Ability to work effectively in a fully remote, collaborative environment.
- Demonstrated empathy, patience, and a genuine desire to help others.
- Experience in program development and event coordination is a plus.
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Lead
90123 Gathiruini
KES70000 Annually
WhatJobs
Posted 7 days ago
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Job Description
Our client is seeking a skilled and dedicated Technical Support Lead to manage their customer support operations. This role operates on a hybrid model, requiring the selected candidate to work both remotely and from our **Mlolongo, Machakos, KE** office. The Technical Support Lead will be responsible for overseeing the day-to-day activities of the support team, ensuring efficient resolution of technical issues, and maintaining high levels of customer satisfaction. You will play a crucial role in training and mentoring support agents, developing support documentation, and implementing best practices for troubleshooting and customer service. This position requires a strong technical aptitude, excellent problem-solving skills, and the ability to lead and motivate a team. You will also be involved in analyzing support ticket trends to identify recurring issues and provide feedback to the product and engineering teams for improvement. The ability to manage workload effectively, prioritize tasks, and ensure service level agreements (SLAs) are met is essential. We are looking for an individual who is passionate about technology and customer service, with a proven ability to handle complex technical challenges and lead by example. Experience with ticketing systems (e.g., Zendesk, Jira Service Management) and remote support tools is a must. The ideal candidate will possess strong communication skills to effectively interact with customers and internal stakeholders, whether working remotely or in the office. This is an excellent opportunity for an experienced support professional to step into a leadership role and make a significant impact on the customer experience.
Responsibilities:
Responsibilities:
- Lead and manage the daily operations of the technical support team.
- Provide Tier 2 and Tier 3 technical support for complex customer issues.
- Train, mentor, and supervise technical support agents.
- Develop and maintain comprehensive support documentation and knowledge bases.
- Analyze support ticket data to identify trends, root causes, and areas for improvement.
- Ensure timely and effective resolution of customer issues in accordance with SLAs.
- Implement and enforce best practices for customer service and technical troubleshooting.
- Collaborate with engineering and product teams to resolve product defects and enhance features.
- Monitor team performance and provide regular feedback and coaching.
- Contribute to the continuous improvement of support processes and tools.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3-5 years of experience in technical support, with at least 1-2 years in a lead or supervisory role.
- Strong technical knowledge across various hardware, software, and network platforms.
- Proficiency with helpdesk software and remote support tools.
- Excellent problem-solving, analytical, and diagnostic skills.
- Strong leadership, communication, and interpersonal abilities.
- Ability to manage a hybrid work schedule effectively.
- Experience in developing support documentation and training materials.
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6
Community Support Manager
90100 Gathiruini
KES110000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a compassionate and dedicated Community Support Manager to lead their remote support operations. This is a critical, fully remote position responsible for overseeing the delivery of high-quality support services to individuals within the community. The ideal candidate will have a strong background in social care, community development, or related fields, coupled with proven leadership and team management skills. You will be responsible for guiding a team of support workers, ensuring the well-being and development of clients, and fostering positive relationships with stakeholders, including families and partner organizations. This role demands exceptional empathy, excellent communication skills, and the ability to manage complex situations with sensitivity and professionalism in a remote setting.
Key Responsibilities include:
Qualifications:
Key Responsibilities include:
- Leading and managing a team of community support workers, providing guidance, supervision, and professional development.
- Overseeing the assessment of client needs and the development of personalized support plans.
- Ensuring the delivery of high-quality care and support services in accordance with best practices and organizational policies.
- Monitoring client progress and satisfaction, making adjustments to support plans as needed.
- Fostering positive and collaborative relationships with clients, families, and relevant external agencies.
- Ensuring compliance with all relevant legal and ethical standards and safeguarding policies.
- Managing the scheduling and allocation of support workers to meet client needs effectively.
- Responding to and managing crisis situations with sensitivity and professionalism.
- Developing and delivering training programs for support staff.
- Maintaining accurate and confidential client records and documentation.
- Identifying opportunities for service improvement and contributing to strategic planning.
- Championing the well-being and empowerment of clients within the community.
Qualifications:
- Bachelor's degree in Social Work, Psychology, Sociology, Community Development, or a related field.
- Minimum of 5 years of experience in community services, social care, or a related field, with at least 2 years in a supervisory or management role.
- Demonstrated experience in managing and leading remote teams.
- Strong understanding of social care principles, mental health support, and community resources.
- Excellent communication, interpersonal, and active listening skills.
- Proficiency in case management and client record-keeping systems.
- Ability to handle sensitive information with discretion and maintain confidentiality.
- Strong problem-solving and decision-making skills, particularly in challenging situations.
- Empathy, patience, and a genuine commitment to supporting vulnerable individuals.
- This role is fully remote, requiring a strong internet connection, self-discipline, and the ability to provide effective leadership and support from a distance for our client's community initiatives.
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Specialist
70200 Gathiruini
KES60000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their thriving team. This role involves managing customer inquiries and issues across multiple channels, ensuring a high level of customer satisfaction. You will be the first point of contact for customers, providing assistance, resolving problems, and offering product information. The ideal candidate possesses excellent communication skills, a patient demeanor, and a passion for helping others. This hybrid position offers a blend of remote work flexibility and in-office collaboration, allowing for a balanced work environment.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and live chat.
- Identify and assess customers' needs to achieve satisfaction.
- Provide accurate information about products, services, and policies.
- Troubleshoot and resolve customer issues effectively, escalating complex problems when necessary.
- Process orders, forms, applications, and requests accurately.
- Maintain customer records by updating account information.
- Gather customer feedback and share insights with the relevant teams to improve services.
- Follow communication procedures, guidelines, and policies.
- Identify opportunities to upsell or cross-sell products and services where appropriate.
- Contribute to team effort by accomplishing related results as needed.
Qualifications:
- High school diploma or equivalent; higher education or relevant certification is a plus.
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices is advantageous.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- A customer-centric approach and patience.
- Proficiency in English and local languages.
- Ability to adapt to a hybrid work model.
- Demonstrated ability to remain calm and professional under pressure.
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Lead
00202 Gathiruini
KES180000 Monthly
WhatJobs
Posted 7 days ago
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Job Description
Our client is searching for an experienced and proactive Technical Support Lead to manage and elevate their customer service operations in Mlolongo, Machakos, KE . This is a hybrid role, allowing for a blend of in-office collaboration and remote flexibility. The Technical Support Lead will be responsible for overseeing a team of customer support specialists, ensuring the delivery of exceptional technical assistance and issue resolution to a global clientele. Key responsibilities include developing and implementing support strategies, setting performance benchmarks, and conducting regular performance reviews for team members. You will serve as the primary escalation point for complex technical issues, collaborating with engineering and product teams to identify root causes and implement lasting solutions. This role involves creating and maintaining comprehensive knowledge base articles, user guides, and troubleshooting documentation to empower both customers and support staff. Furthermore, the Technical Support Lead will analyze support ticket data to identify trends, predict potential problems, and propose proactive improvements to products and services. You will also be involved in training new support staff and continuous professional development for the existing team. The ideal candidate will possess a Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. A minimum of 5 years of experience in technical support, with at least 2 years in a leadership or supervisory role, is required. Proven experience with CRM systems (e.g., Zendesk, Salesforce Service Cloud) and ticketing platforms is essential. Strong understanding of network infrastructure, operating systems (Windows, macOS, Linux), and common software applications is a must. Excellent communication, interpersonal, and problem-solving skills are critical for success. The ability to remain calm and effective under pressure, and to motivate a team to achieve high standards of customer satisfaction, is paramount. This is an exciting opportunity to make a significant impact on customer experience and contribute to the growth of a respected organization.
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