2,892 Support Engineer jobs in Kenya
Job Description
Job Position: Help Desk & Marketing Officer
Department: Marketing
Reports to: Marketing Manager
Job Summary:
The Help Desk & Marketing Officer will serve as the first point of contact for visitors and tenants within the BINAA building, ensuring an engaging and seamless experience for all stakeholders. They will play a vital role in guiding foot traffic, promoting tenant businesses, overseeing building marketing initiatives, and maintaining strong tenant relations. Additionally, they will support leasing efforts by showcasing available retail spaces and ensuring the building remains an attractive commercial destination.
Key Responsibilities:
1. Promotion of BINAA Ecosystem & Tenant Businesses
- Educate visitors on the BINAA concept, ensuring they understand it as a one-stop destination for home and building solutions.
- Actively promote tenant businesses by informing customers about special offers, services, and exclusive products.
- Closely, work with the marketing team to execute promotional strategies to increase building footfall and drive business to tenants.
- Assist in planning seasonal campaigns, festive promotions and community events to boost foot traffic.
2. Visitor Engagement & Foot Traffic Management
- Greet and assist visitors, directing them to the appropriate businesses or services within the BINAA building.
- Direct customers looking for building solutions and fixtures primarily to the BINAA showroom while providing supplementary referrals to other tenants.
- Actively manage and document visitor traffic, gathering data to assess peak hours, visitor demographics, and engagement levels.
- Implement visitor feedback mechanisms to continuously improve customer experience.
- Provide maps, directories, and promotional materials to visitors for easy navigation.
Qualifications & Skills:
- Diploma or bachelor's degree in marketing, business administration, or a related field.
- Strong interpersonal and communication skills with a welcoming and professional demeanor.
- Experience in customer service, marketing, or retail management is an added advantage.
- Ability to multitask and manage visitor inquiries while executing marketing responsibilities.
- Strong organizational and problem-solving skills.
- Proficiency in MS Office, customer service tools, and basic data reporting systems.
- Familiarity with social media and digital marketing trends is a plus.
Work Environment & Expectations:
- The role is front-facing and requires the officer to be stationed at the help desk with periodic movement around the building.
- Flexibility in working hours may be required during expos, promotional events, and peak shopping seasons.
- The officer should maintain a customer-centric and solution-oriented approach to interactions.
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Remote Customer Success Advocate - Technical Support
Posted 12 days ago
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Job Description
Our client is seeking a dedicated and empathetic Customer Success Advocate to provide exceptional remote technical support. This position is integral to ensuring our users have a seamless experience with our products and services. As a remote-first team member, you will be the primary point of contact for customers experiencing technical challenges, offering timely and effective solutions through various communication channels including chat, email, and phone. You will delve into complex issues, troubleshoot software and hardware problems, and guide users through resolutions, ensuring a high level of customer satisfaction. The role requires a proactive approach to identifying recurring issues and contributing to the knowledge base with comprehensive solutions.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries and technical issues via remote channels promptly and professionally.
- Diagnose and resolve software and hardware problems, guiding users through step-by-step solutions.
- Escalate complex issues to senior support teams or relevant departments when necessary.
- Document all customer interactions and resolutions in the CRM system accurately.
- Contribute to the creation and maintenance of a comprehensive knowledge base and FAQs.
- Provide feedback to product development teams on recurring issues and potential improvements.
- Proactively engage with customers to ensure their needs are met and to enhance their overall experience.
- Stay updated on product features, updates, and industry best practices.
- Identify opportunities to upsell or cross-sell services based on customer needs and interactions.
Qualifications:
- Proven experience in a customer service or technical support role.
- Strong understanding of common software and hardware troubleshooting techniques.
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Proficiency with CRM software and remote support tools.
- Ability to multitask and manage time effectively in a fast-paced remote environment.
- A patient and customer-centric attitude.
- Experience in the (specific industry relevant to the fictional client) sector is a plus.
- High school diploma or equivalent; technical certifications are advantageous.
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Aircraft Maintenance Technician - Heavy Maintenance
Posted 4 days ago
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Job Description
Our client is seeking a skilled and dedicated Aircraft Maintenance Technician specializing in heavy maintenance to join their team at Mlolongo, Machakos, KE . This is an on-site position requiring hands-on expertise in performing comprehensive maintenance, repair, and overhaul of aircraft systems. As a critical member of the aviation maintenance team, you will be responsible for ensuring the airworthiness and safety of aircraft through meticulous inspection and servicing. Key duties include troubleshooting complex mechanical and system issues, performing scheduled maintenance tasks, replacing defective parts, and documenting all work performed in accordance with regulatory requirements and company procedures. The ideal candidate will possess a strong understanding of aircraft systems (e.g., airframe, powerplants, avionics), be proficient in using specialized tools and diagnostic equipment, and hold relevant aviation maintenance certifications (e.g., EASA Part-66, FAA Airframe & Powerplant). Excellent technical aptitude, attention to detail, and the ability to work effectively under pressure are essential. A commitment to safety and quality is paramount. This role offers the opportunity to work with a modern fleet and contribute to the operational excellence of a leading aviation service provider. Successful candidates will join a team dedicated to maintaining the highest standards of aviation safety and performance.
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2
Aircraft Maintenance Technician - Line Maintenance
Posted 18 days ago
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Job Description
Our client is seeking a skilled and certified Aircraft Maintenance Technician to join their dynamic team, focusing on line maintenance operations. This critical role involves ensuring the airworthiness and safety of aircraft before flight, performing routine checks, inspections, and minor repairs. The successful candidate will be a detail-oriented professional with a strong understanding of aviation safety regulations and maintenance procedures. This position requires a hands-on approach and the ability to work efficiently under pressure in a fast-paced environment.
Key Responsibilities:
Key Responsibilities:
- Perform scheduled line maintenance checks, including pre-flight, transit, and overnight checks, in accordance with company and regulatory standards.
- Conduct visual inspections of aircraft structures, systems, and components to identify defects, wear, and damage.
- Execute minor repairs, replacements, and adjustments to aircraft systems and components as required.
- Troubleshoot and diagnose mechanical and electrical issues, utilizing technical manuals and diagnostic equipment.
- Document all maintenance actions accurately and comprehensively in the aircraft logbook and maintenance records.
- Ensure compliance with all company policies, safety procedures, and relevant aviation regulations (e.g., EASA, FAA, KCAA).
- Collaborate effectively with flight crews, maintenance control, and other technical personnel.
- Maintain a clean and organized work environment, ensuring proper tool control and equipment management.
- Respond to AOG (Aircraft on Ground) situations as required, working to restore aircraft to operational status efficiently.
- Participate in continuous improvement initiatives to enhance maintenance processes and safety.
- Valid Aircraft Maintenance Engineer (AME) license or equivalent certification recognized by aviation authorities.
- Minimum of 3-5 years of experience in line maintenance for commercial aircraft.
- Proven experience with a range of aircraft types, preferably including narrow-body and wide-body jets.
- Strong knowledge of aircraft systems (e.g., hydraulics, pneumatics, avionics, powerplants).
- Proficiency in reading and interpreting technical manuals, blueprints, and schematics.
- Excellent diagnostic and troubleshooting skills.
- Ability to work flexible hours, including nights, weekends, and holidays, as dictated by flight schedules.
- Physical fitness to perform demanding tasks, including working at heights and in confined spaces.
- Strong commitment to safety and quality standards.
- Good communication and teamwork skills.
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3
Senior Aircraft Maintenance Technician, Line Maintenance
Posted 20 days ago
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Job Description
Our client is a premier aviation services provider dedicated to maintaining the highest standards of safety and operational excellence. We are seeking a highly skilled and certified Senior Aircraft Maintenance Technician to join our fully remote, specialized technical team. This critical role focuses on ensuring the airworthiness and optimal performance of aircraft through meticulous inspection, troubleshooting, and repair procedures. The ideal candidate will possess extensive experience with a variety of aircraft types, a deep understanding of aviation regulations, and a strong commitment to safety protocols. While the role is fully remote, it requires the ability to travel to various operational hubs as needed for critical inspections or deployments, with all travel and accommodation expenses covered. You will be responsible for performing routine maintenance checks, diagnosing and rectifying complex mechanical and electrical issues, and ensuring all maintenance activities comply with stringent regulatory requirements and company standards. This position offers the flexibility to manage your schedule within operational needs, contributing your expertise to ensure fleet reliability and passenger safety from a remote base. We are looking for a proactive problem-solver with exceptional diagnostic skills, meticulous attention to detail, and the ability to work independently or as part of a distributed technical team. Strong communication skills are essential for reporting findings and coordinating with flight operations and engineering departments. This is a unique opportunity to contribute to the aviation industry at a senior level while enjoying the benefits of remote work. You will be instrumental in upholding our client's reputation for safety and reliability. We value expertise, dedication, and a continuous commitment to professional development in the aviation field. Join a leading organization that provides challenging yet rewarding opportunities for skilled aviation professionals.
This role is based remotely, serving operations that connect to Eldoret, Uasin Gishu, KE .
This role is based remotely, serving operations that connect to Eldoret, Uasin Gishu, KE .
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Installation and Maintenance Technician - HVAC
Posted 3 days ago
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Job Description
Our client, a leading provider of building systems solutions, is seeking a skilled Installation and Maintenance Technician specializing in HVAC systems to join their fully remote support team. This is a 100% remote position, allowing you to manage service requests and technical guidance from your home office. You will be responsible for providing remote technical support, troubleshooting, and guidance to field technicians and clients regarding the installation, operation, and maintenance of HVAC equipment. Your expertise will be crucial in diagnosing complex technical issues, interpreting schematics and blueprints, and guiding repair procedures remotely. The ideal candidate will possess a strong background in HVAC systems, including extensive knowledge of various equipment types, refrigerants, and control systems. Proven experience in diagnosing and resolving technical faults, either in person or through remote assistance, is essential. Excellent communication skills, both written and verbal, are paramount, as you will be explaining technical procedures clearly to diverse audiences. You must be proficient in utilizing remote diagnostic tools, video conferencing software, and ticketing systems. This role requires a self-motivated individual with excellent problem-solving abilities and the capacity to work independently. You will contribute to ensuring customer satisfaction by facilitating timely and effective resolutions to technical challenges. Continuous learning about new HVAC technologies and industry best practices will be a key component of this role. We are looking for a dedicated professional who can provide expert support and contribute to the efficiency of our client's service operations, supporting installations and maintenance relevant to **Meru, Meru, KE** and its surrounding areas. Your ability to manage multiple support requests simultaneously and maintain detailed service records will be critical to your success. This is a fantastic opportunity to leverage your technical skills in a flexible, remote work environment.
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5
Field Service Technician (Installation & Maintenance)
Posted 20 days ago
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Job Description
Our client is looking for a dedicated and skilled Field Service Technician to join their growing installation and maintenance team. In this role, you will be responsible for the installation, configuration, maintenance, and repair of specialized equipment at customer sites. This position requires hands-on expertise, a strong understanding of mechanical and electrical systems, and a commitment to providing exceptional on-site service. Your duties will include performing scheduled preventative maintenance, troubleshooting and diagnosing equipment failures, and executing timely and effective repairs. You will work closely with clients to ensure their equipment is operating optimally and provide training on basic usage and maintenance procedures. The ideal candidate possesses a technical background, preferably with experience in industrial equipment, telecommunications, or a related field. Strong diagnostic and problem-solving skills are essential, along with the ability to read and interpret technical manuals and schematics. You must be proficient in using a variety of hand and power tools, as well as diagnostic equipment. Excellent customer service skills and the ability to communicate technical information clearly to non-technical users are crucial. This role requires significant travel to various client locations within the assigned territory. A valid driver's license and a clean driving record are mandatory. The ability to work independently, manage your schedule effectively, and adhere to safety protocols is paramount. This is a field-based position located in Thika, Kiambu, KE and surrounding areas, requiring a strong commitment to client satisfaction and operational excellence.
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6
Field Service Technician - HVAC Installation & Maintenance
Posted 13 days ago
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Job Description
Our client is seeking a dedicated and skilled Field Service Technician specializing in HVAC Installation and Maintenance to join our fully remote support team. While this role is field-based for its core duties, the team coordinates and operates entirely remotely, ensuring seamless communication and support. You will be responsible for the installation, troubleshooting, repair, and routine maintenance of heating, ventilation, and air conditioning (HVAC) systems for our diverse client base. The ideal candidate possesses strong technical expertise in HVAC systems, including electrical and mechanical components, refrigeration cycles, and control systems. You must be proficient in diagnosing system failures, performing necessary repairs, and ensuring optimal system performance. As a remote-coordinated field technician, excellent communication skills are paramount for interacting with clients and the central support team. Your responsibilities will include conducting site assessments, performing preventive maintenance, responding to emergency service calls, and ensuring all work is performed to industry standards and safety regulations. We are looking for a reliable, self-motivated individual with strong problem-solving abilities and a commitment to providing exceptional customer service. This role offers the opportunity to work autonomously in the field while being fully integrated into a supportive remote operational structure. A valid driver's license and a clean driving record are essential.
Responsibilities:
Responsibilities:
- Install, maintain, and repair HVAC systems according to specifications.
- Diagnose and troubleshoot HVAC equipment failures.
- Perform routine preventive maintenance on all types of HVAC units.
- Respond to service calls and address customer concerns promptly.
- Ensure compliance with all safety regulations and company policies.
- Maintain accurate records of all service calls, repairs, and maintenance performed.
- Educate clients on proper system operation and maintenance.
- Order necessary parts and supplies for repairs and installations.
- Communicate effectively with clients and the remote support team.
- Stay updated on the latest HVAC technologies and industry best practices.
- Proven experience as an HVAC technician.
- Strong knowledge of HVAC systems, electrical components, and refrigeration principles.
- Proficiency in diagnosing and repairing HVAC equipment.
- Ability to read and interpret blueprints and technical manuals.
- Excellent customer service and communication skills.
- Strong problem-solving and diagnostic abilities.
- Valid driver's license and a clean driving record.
- Certification in HVAC repair is highly desirable (e.g., EPA Section 608).
- Ability to work independently and manage a service schedule effectively within a remote operational framework.
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7
Remote Field Installation and Maintenance Technician (Telecommunications)
Posted 18 days ago
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Job Description
Our client is seeking a dedicated and skilled Remote Field Installation and Maintenance Technician specializing in telecommunications infrastructure. This role requires an individual who can expertly install, maintain, and troubleshoot a variety of telecommunication equipment and systems. While the role is remote, it involves significant fieldwork within designated regions, requiring travel and on-site presence as needed.
Your primary responsibilities will include performing site surveys, installing new telecommunication systems and hardware (including routers, switches, antennas, and cabling), and ensuring all installations meet technical specifications and safety standards. You will conduct regular preventative maintenance checks on existing equipment to ensure optimal performance and identify potential issues before they arise. When problems occur, you will diagnose and resolve technical faults efficiently, minimizing downtime for clients. This involves using specialized testing equipment and diagnostic software. You will also be responsible for managing inventory of spare parts and equipment, ensuring accurate record-keeping of all service activities, installations, and repairs through our client's ticketing system. Troubleshooting remote connectivity issues and providing technical support to end-users will also be a key part of your duties. The ability to interpret technical drawings, schematics, and manuals is essential for success in this position. This role demands a proactive approach to problem-solving and a commitment to delivering high-quality service in the field.
Qualifications:
Your primary responsibilities will include performing site surveys, installing new telecommunication systems and hardware (including routers, switches, antennas, and cabling), and ensuring all installations meet technical specifications and safety standards. You will conduct regular preventative maintenance checks on existing equipment to ensure optimal performance and identify potential issues before they arise. When problems occur, you will diagnose and resolve technical faults efficiently, minimizing downtime for clients. This involves using specialized testing equipment and diagnostic software. You will also be responsible for managing inventory of spare parts and equipment, ensuring accurate record-keeping of all service activities, installations, and repairs through our client's ticketing system. Troubleshooting remote connectivity issues and providing technical support to end-users will also be a key part of your duties. The ability to interpret technical drawings, schematics, and manuals is essential for success in this position. This role demands a proactive approach to problem-solving and a commitment to delivering high-quality service in the field.
Qualifications:
- Technical certification in Telecommunications, Electrical Engineering, or a related field.
- Minimum of 3 years of hands-on experience in telecommunications installation and maintenance.
- Proficiency in installing and troubleshooting various types of telecommunication equipment (e.g., fiber optics, copper cabling, wireless systems, PBX systems).
- Strong understanding of network protocols and technologies (TCP/IP, LAN/WAN).
- Experience with diagnostic tools and testing equipment.
- Ability to read and interpret technical blueprints and schematics.
- Excellent problem-solving and analytical skills.
- Strong organizational skills and attention to detail for record-keeping.
- Ability to work independently and manage time effectively in a field-based role.
- Valid driver's license and a reliable means of transportation for fieldwork.
- Good communication skills for interacting with clients and team members.
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8
Senior Installation & Maintenance Technician - HVAC (Remote)
Posted 11 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and reliable Senior Installation & Maintenance Technician specializing in HVAC systems to join their remote support team. This role is crucial for ensuring the optimal performance and longevity of HVAC equipment for our clients' facilities. The ideal candidate will possess extensive hands-on experience in installing, diagnosing, repairing, and maintaining a wide range of heating, ventilation, and air conditioning systems. You will be responsible for performing on-site installations according to manufacturer specifications and safety standards, as well as conducting routine preventative maintenance to identify and address potential issues before they arise. This position requires strong diagnostic skills to troubleshoot complex HVAC problems, including electrical, mechanical, and refrigeration issues, and implement effective repair solutions. You will also be tasked with educating clients on system operation and maintenance best practices. A deep understanding of refrigeration cycles, electrical controls, and building systems is essential. The Senior Technician must be adept at reading blueprints, technical manuals, and schematics to ensure accurate installations and repairs. Excellent problem-solving abilities, meticulous attention to detail, and strong customer service skills are paramount. While the role involves remote coordination and technical guidance, the ability to travel to client sites for installations and complex repairs as needed is a requirement. This contractor position offers flexibility while demanding a high level of expertise and commitment to delivering quality service from the field, supported by remote technical resources.
Responsibilities:
Responsibilities:
- Install, repair, and maintain HVAC systems, including heating, ventilation, and air conditioning units.
- Perform routine preventative maintenance on HVAC equipment to ensure optimal performance.
- Diagnose and troubleshoot complex HVAC system issues, including electrical, mechanical, and refrigeration problems.
- Conduct necessary repairs, replacements, and adjustments to restore system functionality.
- Read and interpret blueprints, technical manuals, and schematics to guide installations and repairs.
- Ensure all installations and repairs comply with manufacturer specifications and safety regulations.
- Educate clients on proper HVAC system operation and maintenance procedures.
- Respond to emergency service calls and resolve issues promptly.
- Maintain accurate service records and documentation of work performed.
- Collaborate with remote technical support and management teams.
- High School Diploma or equivalent; completion of a vocational training program or apprenticeship in HVAC is highly preferred.
- Minimum of 5 years of hands-on experience as an HVAC technician.
- Proven experience in installation, maintenance, and repair of residential and commercial HVAC systems.
- Strong knowledge of refrigeration cycles, electrical controls, and building automation systems.
- Proficiency in using diagnostic tools and equipment for HVAC systems.
- Ability to read and understand technical drawings and schematics.
- Excellent troubleshooting and problem-solving skills.
- Strong customer service and communication skills.
- Ability to work independently and manage time effectively in the field.
- Valid driver's license and a clean driving record are required.
- EPA Section 608 Certification (Universal) is mandatory.
This advertiser has chosen not to accept applicants from your region.
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