9,824 Sports Operations jobs in Kenya

Senior Aquatics Facility Manager

20200 Mwembe KES180000 Annually WhatJobs

Posted 19 days ago

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Job Description

full-time
Our client is seeking a highly motivated and experienced Senior Aquatics Facility Manager to oversee operations for a premier leisure and sports facility. This is a fully remote position, allowing you to manage from anywhere while contributing to the strategic direction and operational excellence of our physical assets. The ideal candidate will possess a deep understanding of aquatic facility management, safety protocols, and customer engagement strategies. You will be responsible for developing and implementing best practices in facility maintenance, staff training, and program development, ensuring a world-class experience for all users.

Key responsibilities include managing budgets, optimizing resource allocation, and ensuring compliance with all local and international safety regulations. You will lead a team of remote support staff, fostering a collaborative and high-performance environment. This role requires exceptional leadership, problem-solving skills, and a proactive approach to identifying and addressing potential issues. The Senior Aquatics Facility Manager will also play a crucial role in developing new revenue streams and enhancing the overall profitability of the facility. You will work closely with marketing teams to promote events and programs and with IT to implement digital solutions for booking and management.

Qualifications for this role include a Bachelor's degree in Hospitality Management, Recreation Management, Business Administration, or a related field. A minimum of 7 years of experience in aquatics facility management, with at least 3 years in a leadership role, is essential. Certifications such as Certified Pool Operator (CPO) or equivalent are highly desirable. Experience with remote team management tools and cloud-based operational software is a must. The successful candidate will demonstrate strong analytical skills, a proven track record of successful budget management, and an unwavering commitment to safety and customer satisfaction. Excellent communication and interpersonal skills are crucial for liaising with stakeholders and leading virtual teams. Experience in developing and executing strategic plans for leisure facilities is a significant advantage. This role offers the opportunity to shape the future of aquatic leisure management from a remote setting.
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Senior Operations Manager - Facility Management

30100 Tuwan KES250000 Annually WhatJobs remove_red_eye View All

Posted 19 days ago

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Job Description

full-time
Our client is seeking a seasoned Senior Operations Manager to oversee facility operations and sanitation protocols for their extensive commercial properties. This hybrid role requires a strategic leader who can effectively manage both on-site teams and remote operational oversight, ensuring the highest standards of cleanliness, safety, and efficiency across all facilities located in and around Eldoret, Uasin Gishu, KE . The ideal candidate will have a strong background in facility management, industrial cleaning, and team leadership. You will be responsible for developing, implementing, and enforcing comprehensive sanitation policies and procedures, conducting regular site inspections, managing budgets, and optimizing operational workflows. This includes overseeing the procurement of cleaning supplies and equipment, managing vendor relationships, and ensuring compliance with health, safety, and environmental regulations. The role also involves performance management of cleaning staff, implementing training programs, and driving continuous improvement initiatives to enhance service delivery and operational effectiveness. You will work closely with property managers, maintenance staff, and external contractors to ensure seamless facility operations. This position offers a blend of on-site strategic leadership and remote management, providing a dynamic and rewarding career opportunity.
Responsibilities:
  • Develop, implement, and monitor comprehensive cleaning and sanitation programs for multiple facilities.
  • Manage and lead on-site cleaning teams, providing training, guidance, and performance feedback.
  • Conduct regular site assessments to ensure adherence to cleanliness standards, safety protocols, and regulatory requirements.
  • Oversee the procurement and inventory management of cleaning supplies, equipment, and consumables.
  • Manage relationships with external vendors and service providers, ensuring quality and cost-effectiveness.
  • Develop and manage operational budgets, controlling expenses and identifying cost-saving opportunities.
  • Implement and enforce health, safety, and environmental policies and procedures.
  • Address and resolve any operational issues or complaints promptly and effectively.
  • Collaborate with other departments to coordinate cleaning and maintenance schedules with other facility activities.
  • Drive continuous improvement initiatives to enhance operational efficiency and service quality.
  • Prepare regular reports on operational performance, budget status, and key performance indicators (KPIs).
Qualifications:
  • Bachelor's degree in Facilities Management, Business Administration, Hospitality Management, or a related field.
  • Minimum of 6 years of experience in operations management, with a significant focus on cleaning, sanitation, or facility management.
  • Proven experience in leading and managing teams, preferably in a supervisory or managerial capacity.
  • Strong understanding of cleaning chemicals, equipment, and best practices in sanitation.
  • Knowledge of health, safety, and environmental regulations relevant to facility operations.
  • Excellent organizational, planning, and time management skills.
  • Proficiency in Microsoft Office Suite and experience with facilities management software is a plus.
  • Strong communication, interpersonal, and problem-solving skills.
  • Ability to work effectively in a hybrid model, balancing on-site and remote responsibilities.
  • Detail-oriented with a commitment to maintaining high standards.
This advertiser has chosen not to accept applicants from your region.

Deputy General Manager or General Manager

Nairobi, Nairobi KES120000 - KES240000 Y confidential

Posted today

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Job Description

What you become a part of:

As the Head of Internal Audit, you will report directly to the Chief Financial Officer (CFO) and the Group Managing Director (MD)/ Chief Executive Officer (CEO). You will oversee internal audit activities across all operating units, including manufacturing locations, ensuring robust governance, risk management, and control processes.

This role involves working closely with senior leadership, manufacturing teams, and various departments to assess risks, optimize operations, and ensure compliance with internal policies and external regulations. You will also play a pivotal role in standardizing processes, investigating fraud, and conducting market-specific audits to drive operational excellence and accountability.

What to expect:

Internal Audit Strategy:

  • Develop and execute a comprehensive internal audit plan by market and activity, aligned with the organizations strategic goals and risk profile.
  • Oversee internal audit activities across all operating units, including manufacturing locations, ensuring critical business processes and geographies are covered.

Risk Management & Market Risk Identification:

  • Identify and assess key organizational risks, including market-specific risks, operational, financial, compliance, and IT-related risks.
  • Collaborate with leadership to develop and implement risk mitigation strategies, addressing both market-specific and organizational risks.

Audit Execution:

  • Conduct audits in-market and via desk-based reviews to evaluate the efficiency and effectiveness of systems, processes, and controls.
  • Perform fraud investigations to identify, analyse, and address potential fraudulent activities across the organization.
  • Standardize processes and develop SOPs to ensure consistency and compliance across all locations and markets.

Compliance & Governance:

  • Ensure adherence to internal policies, procedures, and external regulations across operating units and manufacturing locations.
  • Monitor compliance with applicable laws, regulatory requirements, and corporate standards, providing timely recommendations for corrective actions.

Reporting, Remediation & Training:

  • Prepare and issue detailed reports on audit findings, risks, and recommendations to the CFO and Group MD/ CEO.
  • Oversee the implementation of remedial actions to address audit findings and ensure risks are effectively mitigated.
  • Provide training and awareness programs to improve organizational compliance and strengthen internal controls.

Fraud Investigation:

  • Lead investigations into suspected fraud, ensuring thorough analysis and reporting of findings to senior management.
  • Develop preventive measures and internal controls to reduce exposure to fraudulent activities.

Collaboration & Stakeholder Management:

  • Partner with cross-functional teams, including manufacturing teams, to understand business operations and provide actionable recommendations for improvement.
  • Foster strong relationships with senior leadership, divisional heads, and external auditors to ensure alignment on internal audit objectives.

Team Leadership & Development:

  • Build, lead, and mentor a high-performing internal audit team, fostering a culture of accountability and continuous learning.
  • Provide training and development opportunities to enhance team capabilities and ensure alignment with organizational goals.

Process Improvement:

  • Identify opportunities to optimize processes, enhance operational efficiency, and strengthen internal controls across all units, including manufacturing sites.
  • Leverage technology and data analytics to improve the quality and efficiency of audit processes.

Essential qualifications, experience and skills:

Qualifications:

  • Chartered Accountant (CA), Certified Internal Auditor (CIA), or equivalent professional certification is required.
  • Additional certifications in risk management or fraud detection (e.g., CISA, CFE) are highly desirable.

Experience:

  • 12+ years of progressive experience in internal audit, risk management, or compliance, with at least 5 years in a leadership role.
  • Strong exposure to multinational organizations or businesses operating in emerging markets, preferably in the pharmaceutical or FMCG sectors.
  • Proven ability to lead audits across multiple geographies and functional areas of an organization, including manufacturing, warehousing, and distribution.

Skills:

  • Expertise in internal auditing methodologies, risk assessment frameworks, and control evaluation techniques.
  • Strong analytical and problem-solving skills, with the ability to provide actionable recommendations.
  • Proficiency in using audit tools and data analytics to enhance audit quality and efficiency.
  • Excellent communication and interpersonal skills to interact effectively with stakeholders at all levels.
  • Demonstrated ability to lead and develop high-performing teams.
This advertiser has chosen not to accept applicants from your region.

Leisure Operations Manager

50100 Kakamega, Western KES150000 Annually WhatJobs

Posted 19 days ago

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Job Description

full-time
Our client is seeking an experienced and energetic Leisure Operations Manager to lead their remote operations team. This role is perfect for a seasoned professional with a passion for the leisure and sports industry, capable of driving strategic initiatives and ensuring exceptional customer experiences from a distance. You will be responsible for overseeing the planning, development, and execution of leisure programs and events, ensuring they align with organizational goals and market trends. The ideal candidate will possess strong leadership skills, a deep understanding of operational management, and a proven ability to manage teams and resources effectively in a virtual setting. Key responsibilities include developing operational strategies, managing budgets, optimizing resource allocation, and ensuring compliance with health, safety, and service standards. You will work closely with marketing, sales, and customer service departments to enhance program offerings and client engagement. The ability to analyze market data, identify new opportunities, and implement innovative solutions is crucial. This is a remote-first position, requiring excellent communication, organizational, and project management skills. You will be expected to foster a positive and productive work environment for your remote team members, drive performance, and ensure the successful delivery of all leisure and sports-related activities. The successful candidate will be a creative thinker, adept at problem-solving, and committed to delivering outstanding results in the fast-paced leisure sector. This is an exciting opportunity to shape and lead leisure initiatives from anywhere, contributing to the overall success and growth of our client's offerings.
Responsibilities:
  • Develop and implement operational strategies for leisure and sports programs.
  • Manage daily operations, ensuring high standards of service delivery and customer satisfaction.
  • Oversee event planning, coordination, and execution.
  • Manage budgets, control costs, and optimize resource allocation.
  • Lead, motivate, and manage a remote team of operational staff.
  • Ensure compliance with all health, safety, and regulatory requirements.
  • Analyze market trends and identify opportunities for program development and enhancement.
  • Collaborate with marketing and sales teams to promote offerings and drive participation.
  • Develop and maintain strong relationships with vendors and partners.
  • Monitor performance metrics and implement improvements to enhance efficiency and effectiveness.
Qualifications:
  • Bachelor's degree in Hospitality Management, Business Administration, Sports Management, or a related field.
  • Minimum of 6 years of experience in leisure operations management, event planning, or a related field.
  • Proven leadership experience, preferably in managing remote teams.
  • Strong understanding of the leisure and sports industry.
  • Excellent organizational, planning, and project management skills.
  • Proficiency in relevant software for scheduling, budgeting, and communication.
  • Exceptional communication, interpersonal, and problem-solving abilities.
  • Ability to work independently and as part of a virtual team.
This advertiser has chosen not to accept applicants from your region.

Senior Remote Operations Manager (General Management)

90130 Gathiruini KES320000 Annually WhatJobs

Posted 19 days ago

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Job Description

full-time
Our client is seeking a highly accomplished and results-driven Senior Remote Operations Manager to oversee and optimize a diverse range of operational functions from a virtual setting. This leadership role requires a seasoned professional with a broad understanding of business operations, process improvement, and team management. You will be responsible for developing and implementing operational strategies that enhance efficiency, drive productivity, and ensure the achievement of organizational goals. The ideal candidate will possess a strong background in general management, with proven experience in managing distributed teams and overseeing complex operational workflows. Key responsibilities include defining operational policies and procedures, managing budgets, allocating resources effectively, and ensuring compliance with all relevant regulations. You will play a crucial role in identifying opportunities for innovation and implementing best practices across various departments. Excellent leadership, communication, and problem-solving skills are paramount, as you will be expected to foster a collaborative and high-performance culture within a remote workforce. The ability to analyze operational data, identify trends, and make data-driven decisions is essential. Building and maintaining strong relationships with internal stakeholders and external partners will also be a key focus. This is a fully remote position, demanding a high degree of autonomy, strategic thinking, and proactive engagement. If you are a visionary leader passionate about operational excellence and have a proven track record of successfully managing complex operations remotely, we encourage you to apply. Your leadership will be instrumental in driving efficiency and growth for our client's diverse business units.

Responsibilities:
  • Develop and implement strategic operational plans aligned with company objectives.
  • Oversee daily operations across multiple departments, ensuring efficiency and effectiveness.
  • Manage budgets, control costs, and optimize resource allocation.
  • Lead, mentor, and develop a remote team of operational staff.
  • Establish and enforce operational policies, procedures, and quality standards.
  • Identify opportunities for process improvement and implement best practices.
  • Monitor operational performance, analyze data, and implement corrective actions.
  • Ensure compliance with all relevant regulations and industry standards.
  • Foster a culture of continuous improvement and innovation within the operations team.
  • Collaborate with cross-functional teams to achieve business goals.
  • Manage relationships with key stakeholders and external partners.
  • Drive strategic initiatives to enhance operational excellence and customer satisfaction.
Qualifications:
  • Extensive experience in senior management roles with a strong focus on operations management.
  • Proven track record in managing diverse operational functions and remote teams.
  • Demonstrated ability to develop and implement effective operational strategies.
  • Strong financial acumen and experience in budget management and cost control.
  • Excellent leadership, communication, and interpersonal skills.
  • Proficiency in utilizing remote work tools and technologies for effective management.
  • Strong analytical and problem-solving capabilities, with a data-driven approach.
  • Experience in process improvement methodologies (e.g., Lean, Six Sigma) is highly desirable.
  • Bachelor's degree in Business Administration, Management, or a related field; Master's degree preferred.
  • Adaptability and resilience in managing operations in a dynamic, remote environment.
This role is 100% remote. The operational oversight will encompass various business units, with a particular focus on supporting operations related to Mlolongo, Machakos, KE . We are seeking an experienced leader who can drive operational excellence from anywhere, ensuring seamless integration and performance across all managed functions.
This advertiser has chosen not to accept applicants from your region.

Deputy General Manager or General Manager – Internal Audit

Nairobi, Nairobi KES120000 - KES180000 Y confidential

Posted today

Job Viewed

Tap Again To Close

Job Description

What you become a part of:

As the Head of Internal Audit, you will report directly to the Chief Financial Officer (CFO) and the Group Managing Director (MD)/ Chief Executive Officer (CEO). You will oversee internal audit activities across all operating units, including manufacturing locations, ensuring robust governance, risk management, and control processes.

This role involves working closely with senior leadership, manufacturing teams, and various departments to assess risks, optimize operations, and ensure compliance with internal policies and external regulations. You will also play a pivotal role in standardizing processes, investigating fraud, and conducting market-specific audits to drive operational excellence and accountability.

What to expect:

Internal Audit Strategy
:

  • Develop and execute a
    comprehensive internal audit plan
    by market and activity, aligned with the organization's strategic goals and risk profile.
  • Oversee internal audit activities across all operating units, including manufacturing locations, ensuring critical business processes and geographies are covered.

Risk Management & Market Risk Identification
:

  • Identify and assess
    key organizational risks
    , including market-specific risks, operational, financial, compliance, and IT-related risks.
  • Collaborate with leadership to develop and implement
    risk mitigation strategies
    , addressing both market-specific and organizational risks.

Audit Execution
:

  • Conduct audits
    in-market
    and via desk-based reviews to evaluate the efficiency and effectiveness of systems, processes, and controls.
  • Perform
    fraud investigations
    to identify, analyse, and address potential fraudulent activities across the organization.
  • Standardize processes and
    develop SOPs
    to ensure consistency and compliance across all locations and markets.

Compliance & Governance
:

  • Ensure adherence to
    internal policies, procedures, and external regulations
    across operating units and manufacturing locations.
  • Monitor compliance with applicable laws, regulatory requirements, and corporate standards, providing timely recommendations for corrective actions.

Reporting, Remediation & Training
:

  • Prepare and issue
    detailed reports
    on audit findings, risks, and recommendations to the CFO and Group MD/ CEO.
  • Oversee the implementation of remedial actions to address audit findings and ensure risks are effectively mitigated.
  • Provide
    training and awareness programs
    to improve organizational compliance and strengthen internal controls.

Fraud Investigation
:

  • Lead investigations into suspected fraud, ensuring thorough analysis and reporting of findings to senior management.
  • Develop preventive measures and internal controls to reduce exposure to fraudulent activities.

Collaboration & Stakeholder Management
:

  • Partner with cross-functional teams, including manufacturing teams, to understand business operations and provide actionable recommendations for improvement.
  • Foster strong relationships with senior leadership, divisional heads, and external auditors to ensure alignment on internal audit objectives.

Team Leadership & Development
:

  • Build, lead, and mentor a high-performing
    internal audit team
    , fostering a culture of accountability and continuous learning.
  • Provide training and development opportunities to enhance team capabilities and ensure alignment with organizational goals.

Process Improvement
:

  • Identify opportunities to optimize processes, enhance operational efficiency, and strengthen internal controls across all units, including manufacturing sites.
  • Leverage technology and data analytics to improve the quality and efficiency of audit processes.

Essential qualifications, experience and skills:

Qualifications
:

  • Chartered Accountant (CA), Certified Internal Auditor (CIA), or equivalent professional certification is required.
  • Additional certifications in risk management or fraud detection (e.g., CISA, CFE) are highly desirable.

Experience
:

  • 12+ years of progressive experience in internal audit, risk management, or compliance, with at least 5 years in a leadership role.
  • Strong exposure to multinational organizations or businesses operating in emerging markets, preferably in the pharmaceutical or FMCG sectors.
  • Proven ability to lead audits across multiple geographies and functional areas of an organization, including manufacturing, warehousing, and distribution.

Skills
:

  • Expertise in internal auditing methodologies, risk assessment frameworks, and control evaluation techniques.
  • Strong analytical and problem-solving skills, with the ability to provide actionable recommendations.
  • Proficiency in using audit tools and data analytics to enhance audit quality and efficiency.
  • Excellent communication and interpersonal skills to interact effectively with stakeholders at all levels.
  • Demonstrated ability to lead and develop high-performing teams.
This advertiser has chosen not to accept applicants from your region.

Senior Leisure Operations Manager

50102 Moiben KES90000 Annually WhatJobs

Posted 3 days ago

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Job Description

full-time
Our client, a leading provider of recreational and hospitality services, is seeking a dynamic and experienced Senior Leisure Operations Manager to oversee and optimize their diverse leisure offerings. This is a fully remote position, offering the flexibility to manage operations and teams from anywhere within Kenya. You will be responsible for the strategic planning, development, and efficient management of all leisure operations, including fitness facilities, recreational programs, entertainment services, and guest experiences. Your role will involve setting operational standards, developing budgets, managing staff performance, ensuring compliance with health and safety regulations, and driving initiatives to enhance customer satisfaction and revenue growth. The ideal candidate will possess a Bachelor's degree in Hospitality Management, Recreation Management, Business Administration, or a related field, coupled with extensive experience in leisure operations management. Proven leadership skills, exceptional business acumen, and a strong understanding of operational best practices within the leisure and hospitality industry are essential. You must be adept at financial management, strategic planning, and team leadership. Excellent communication, interpersonal, and problem-solving skills are crucial for managing diverse stakeholders, including staff, guests, and suppliers. This position requires a proactive, results-oriented individual who can effectively lead and motivate a team in a remote capacity, ensuring the delivery of exceptional leisure experiences.

Responsibilities:
  • Develop and implement strategic plans for all leisure operations.
  • Manage daily operations of various leisure facilities and programs, ensuring high standards of service.
  • Create and manage operational budgets, controlling costs and maximizing revenue.
  • Lead, train, and motivate a team of operational staff.
  • Ensure compliance with all health, safety, and licensing regulations.
  • Develop and implement service standards and operational procedures.
  • Monitor customer feedback and implement initiatives to enhance guest satisfaction.
  • Manage relationships with vendors and suppliers.
  • Analyze operational data to identify areas for improvement and implement corrective actions.
  • Collaborate with marketing and sales teams to promote leisure offerings.
Qualifications:
  • Bachelor's degree in Hospitality Management, Recreation Management, Business Administration, or a related field.
  • Minimum of 6 years of experience in leisure or hospitality operations management.
  • Demonstrated success in managing diverse leisure facilities and services.
  • Strong understanding of operational best practices, financial management, and P&L responsibility.
  • Excellent leadership, team management, and motivational skills.
  • Exceptional communication, interpersonal, and problem-solving abilities.
  • Ability to work independently and drive results in a remote setting.
  • Proficiency in relevant operational software and systems.
  • Passion for delivering outstanding guest experiences.
This advertiser has chosen not to accept applicants from your region.
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Senior Aquatics Operations Manager

80100 Nairobi, Nairobi KES250000 Annually WhatJobs

Posted 16 days ago

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Job Description

full-time
Our client is seeking a highly motivated and experienced Senior Aquatics Operations Manager to oversee all aspects of aquatic operations for their remote leisure and sports facilities. This is a crucial leadership role requiring a proactive approach to ensuring the highest standards of safety, service, and program delivery.

Responsibilities:
  • Develop and implement comprehensive operational plans for all aquatic facilities, including pools, water parks, and associated areas.
  • Manage and mentor a team of lifeguards, swim instructors, and facility attendants, fostering a positive and performance-driven work environment.
  • Ensure strict adherence to all safety regulations, emergency procedures, and risk management protocols related to aquatic activities.
  • Oversee the maintenance, cleanliness, and chemical balance of all aquatic environments, coordinating with maintenance staff as needed.
  • Develop, promote, and manage a diverse range of aquatic programs, including swimming lessons, fitness classes, competitive swimming events, and recreational activities.
  • Manage budgets for aquatic operations, including staffing, supplies, equipment, and program expenses, ensuring cost-effectiveness and financial targets are met.
  • Collaborate with marketing and sales teams to develop promotional materials and strategies to attract new participants and enhance member engagement.
  • Maintain accurate records of attendance, incident reports, financial transactions, and staff performance.
  • Stay abreast of industry trends, best practices, and new technologies in aquatics management and leisure operations.
  • Conduct regular facility inspections and implement improvements to enhance the guest experience and operational efficiency.
  • Respond to customer inquiries and feedback promptly and professionally, resolving any issues to ensure member satisfaction.
Qualifications:
  • Bachelor's degree in Recreation Management, Sports Management, Business Administration, or a related field.
  • Minimum of 7 years of progressive experience in aquatic operations management, with at least 3 years in a supervisory or managerial role.
  • Valid lifeguard certification and CPR/First Aid certification are mandatory. Additional certifications such as CPO (Certified Pool Operator) are highly desirable.
  • Proven ability to develop and manage budgets, control costs, and achieve financial objectives.
  • Strong leadership, communication, and interpersonal skills, with the ability to motivate and manage diverse teams.
  • Excellent problem-solving and decision-making abilities.
  • Proficiency in Microsoft Office Suite and experience with aquatic management software.
  • Demonstrated commitment to safety and customer service excellence.
  • Ability to work independently and manage multiple priorities in a remote setting.
This is a fully remote position, offering the flexibility to work from anywhere while contributing to the success of our aquatic facilities. Join our dynamic team and make a significant impact on our leisure and sports offerings.
This advertiser has chosen not to accept applicants from your region.

Remote Leisure Operations Manager

90123 Gathiruini KES160000 Annually WhatJobs

Posted 19 days ago

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Job Description

full-time
Our client, a leader in innovative leisure and hospitality solutions, is seeking a highly organized and strategic Remote Leisure Operations Manager. This position is integral to ensuring the smooth and efficient operation of our client's leisure facilities, despite being a fully remote role. You will oversee the planning, execution, and management of various leisure activities and services, focusing on customer satisfaction and operational excellence. The ideal candidate will have extensive experience in leisure management, strong leadership skills, and the ability to manage remote teams and complex projects. This is a remote-first opportunity, perfect for a motivated professional seeking a flexible work arrangement.

Responsibilities:
  • Develop and implement operational strategies for leisure facilities and services.
  • Manage daily operations, ensuring high standards of quality, safety, and customer service.
  • Oversee scheduling, resource allocation, and budget management for leisure operations.
  • Lead and motivate remote teams of leisure staff, fostering a positive and productive work environment.
  • Develop and execute marketing plans to promote leisure activities and attract new customers.
  • Monitor industry trends and best practices to identify opportunities for innovation and improvement.
  • Ensure compliance with all relevant health, safety, and licensing regulations.
  • Manage relationships with third-party vendors and suppliers.
  • Analyze operational data to identify areas for efficiency gains and cost savings.
  • Handle customer feedback and resolve any issues or complaints promptly and effectively.
  • Develop and implement training programs for staff to enhance service delivery.
  • Collaborate with management to set strategic goals and objectives for the leisure division.

Qualifications:
  • Bachelor's degree in Hospitality Management, Business Administration, Recreation Management, or a related field.
  • Minimum of 6 years of experience in leisure operations management or a similar role.
  • Proven experience in managing diverse leisure activities (e.g., sports facilities, entertainment venues, event planning).
  • Strong leadership and team management skills, with experience leading remote teams.
  • Excellent organizational, planning, and problem-solving abilities.
  • Proficiency in budgeting, financial management, and resource allocation.
  • Strong understanding of customer service principles and practices.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and manage multiple priorities in a remote setting.
  • Knowledge of relevant health, safety, and regulatory standards.
  • Experience with leisure management software is a plus.

This remote role provides an excellent opportunity to drive operational success in the leisure sector. The operational focus of this role is in the vicinity of Mlolongo, Machakos, KE , however, the position is fully remote.
This advertiser has chosen not to accept applicants from your region.

Senior Sports and Leisure Operations Manager

60100 Embu, Eastern KES185000 Annually WhatJobs

Posted 17 days ago

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Job Description

full-time
Our client is seeking an experienced and enthusiastic Senior Sports and Leisure Operations Manager to oversee and enhance their offerings. This role is fully remote, focusing on strategic planning, program development, and operational excellence for sports and leisure activities. You will be responsible for creating and managing diverse programs that promote health, wellness, and community engagement. The ideal candidate will possess a deep understanding of sports management, facility operations, event planning, and customer service within the leisure industry. Your ability to develop innovative strategies and lead teams virtually will be key to success. You will ensure high standards of service delivery, safety, and satisfaction for all participants.

Key Responsibilities:
  • Develop and implement strategic plans for sports and leisure programs to meet organizational goals and community needs.
  • Oversee the planning and execution of sports events, tournaments, and recreational activities.
  • Manage facility operations, ensuring they are safe, well-maintained, and meet high standards of service.
  • Develop and manage operational budgets, ensuring cost-effectiveness and financial targets are met.
  • Recruit, train, and manage a team of sports and leisure staff, fostering a positive and productive work environment.
  • Implement customer service standards and initiatives to enhance participant satisfaction.
  • Ensure compliance with all relevant health, safety, and operational regulations.
  • Stay informed about industry trends, new program ideas, and best practices in sports and leisure management.
  • Collaborate with marketing and communications teams to promote programs and events effectively.
  • Develop partnerships with local organizations and sports governing bodies.

Qualifications:
  • Bachelor's degree in Sports Management, Recreation, Business Administration, or a related field.
  • Minimum of 5-7 years of progressive experience in managing sports and leisure operations.
  • Proven experience in program development, event management, and facility operations.
  • Strong understanding of sports and fitness industry best practices.
  • Excellent leadership, team management, and interpersonal skills.
  • Proficiency in budgeting, financial management, and operational planning.
  • Strong customer service orientation and problem-solving abilities.
  • Ability to work independently and manage projects effectively in a remote setting.
  • Relevant certifications in sports or leisure management are a plus.

This is an exciting remote opportunity for a motivated professional to shape the future of sports and leisure programming and contribute to community well-being. We offer a competitive salary and a flexible work environment.
This advertiser has chosen not to accept applicants from your region.
 

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