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Senior Operations Manager - Facility Management

01000 Ruiru, Central KES150000 Annually WhatJobs

Posted 4 days ago

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Job Description

full-time
Our client is seeking a seasoned and highly organized Senior Operations Manager specializing in Facility Management for a fully remote position. This critical role oversees the efficient and effective management of operational aspects related to cleaning, sanitation, and maintenance services across various client sites. The ideal candidate will possess extensive experience in leading operational teams, implementing stringent hygiene protocols, and ensuring compliance with health and safety regulations. You will be responsible for developing operational strategies, optimizing resource allocation, managing budgets, and driving continuous improvement in service delivery. This position requires strong leadership skills, a meticulous attention to detail, and the ability to manage complex logistical challenges from a remote setting.

Key responsibilities include:
  • Developing, implementing, and overseeing operational strategies for cleaning and sanitation services.
  • Managing and supervising remote operational teams, including site supervisors and cleaning staff.
  • Ensuring the highest standards of cleanliness, hygiene, and sanitation are met across all managed facilities.
  • Developing and enforcing standard operating procedures (SOPs) for all cleaning and maintenance activities.
  • Monitoring and controlling operational budgets, identifying cost-saving opportunities, and ensuring efficient resource utilization.
  • Procuring and managing supplies, equipment, and vendor contracts related to facility operations.
  • Implementing and ensuring compliance with health, safety, and environmental regulations (e.g., OSHA, local regulations).
  • Conducting regular site assessments and quality control checks to ensure service excellence.
  • Developing and executing training programs for operational staff to enhance skills and knowledge.
  • Managing emergency response protocols and ensuring readiness for unforeseen events.
  • Analyzing operational data to identify trends, measure performance, and implement performance improvement initiatives.
  • Acting as the primary point of contact for clients regarding operational matters, ensuring high levels of client satisfaction.
  • Reporting on operational performance, key metrics, and challenges to senior management.
A Bachelor's degree in Business Administration, Operations Management, Facilities Management, or a related field is required. A Master's degree is a plus. Minimum of 7-10 years of progressive experience in operations management, with a strong focus on facilities management, cleaning, and sanitation services. Proven experience in managing large, geographically dispersed teams in a remote or hybrid environment. Demonstrated expertise in developing and implementing operational strategies and SOPs. Strong understanding of health, safety, and environmental regulations relevant to facility operations. Excellent financial acumen and budget management skills. Outstanding leadership, communication, and problem-solving abilities. Proficiency in facility management software and operational planning tools. Ability to handle crisis management and make sound decisions under pressure. Experience coordinating with local service providers and regulatory bodies. This is a vital role supporting operations in the Ruiru, Kiambu, KE area and contributing to the overall success of our client's service delivery.
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