4,155 Software Architect jobs in Kenya
Remote Senior Customer Support Engineer & Technical Lead
Posted 12 days ago
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Responsibilities:
- Provide expert-level technical support to customers via email, phone, chat, and remote desktop sessions, addressing complex software and hardware issues.
- Diagnose, troubleshoot, and resolve customer-reported problems, ensuring timely and satisfactory resolutions.
- Document all customer interactions, technical issues, and resolutions accurately in the CRM system.
- Escalate critical or complex issues to appropriate internal teams (e.g., development, QA) and track their progress to resolution.
- Develop and maintain technical documentation, knowledge base articles, FAQs, and troubleshooting guides.
- Act as a subject matter expert for product features and functionalities, providing training and guidance to junior support staff.
- Identify recurring customer issues and provide feedback to product management and engineering teams for product improvement.
- Contribute to the development and implementation of support processes and best practices.
- Monitor support queues and manage workloads to meet or exceed service level agreements (SLAs).
- Collaborate effectively with cross-functional teams in a remote environment to ensure a seamless customer experience.
- Participate in product testing and provide feedback from a customer support perspective.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field, or equivalent practical experience.
- Minimum of 6 years of experience in technical support, customer service engineering, or a similar role, with a focus on complex software/hardware troubleshooting.
- Proven expertise in diagnosing and resolving technical issues for software applications, operating systems, and potentially network infrastructure.
- Strong understanding of IT support principles, ticketing systems, and remote support tools.
- Excellent analytical, problem-solving, and critical thinking skills.
- Exceptional communication (written and verbal) and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Demonstrated ability to work independently, manage time effectively, and prioritize tasks in a fast-paced remote environment.
- Experience with scripting or basic programming languages is a plus.
- Familiarity with CRM software (e.g., Salesforce, Zendesk) is highly desirable.
- Customer-centric mindset and a commitment to delivering outstanding service.
Senior Reservoir Engineer - Remote Technical Lead
Posted 14 days ago
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Founding Technical Lead
Posted today
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Company Description
Mirari Institute is on a mission: To train Africa's next generation of software engineers. We're looking for a Technical Lead to teach, mentor, and design hands-on, project-based learning programs that prepare students for real-world tech careers.
Role Description
This is a full-time hybrid role for a Founding Technical Lead / Lead Instructor located in Nairobi County, Kenya, with some work from home acceptable. The Founding Technical Lead / Lead Instructor will be responsible for leading the technical vision and execution of the company's projects, mentoring and teaching junior developers, designing and developing software solutions, and ensuring best practices in software engineering. Additional tasks include collaborating with cross-functional teams, contributing to curriculum development, and staying up to date with emerging technologies and industry trends.
Who You Are:
- 3+ years coding professionally.
- Skilled in Python, JavaScript, Web Dev, Git/GitHub.
- Passionate about mentorship and guiding students through real projects.
- Excited to thrive in a dynamic, collaborative learning environment.
What You'll Do:
- Design and deliver
practical, project-focused curriculum
. - Mentor students through coding projects and team collaborations.
- Build and maintain technical infrastructure (GitHub, cloud labs, LMS).
- Connect students with local and global tech opportunities.
Why You'll Love This:
- Opportunity for
equity or profit-sharing
. - Directly shape students' careers and Kenya's tech ecosystem.
- Ready to build talent for the future while doing what you love?
Send CV + short cover letter to
Subject:
"Application – Technical Lead / Lead Instructor"
#MirariInstitute
Lead Technical Installation Engineer
Posted 21 days ago
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Job Description
Key Responsibilities:
- Lead and manage technical installation projects remotely.
- Develop detailed installation plans, schematics, and procedures.
- Provide expert technical guidance and support to installation teams.
- Troubleshoot and resolve complex technical issues during installation.
- Conduct remote site assessments and pre-installation surveys.
- Ensure adherence to quality standards and technical specifications.
- Maintain detailed project documentation and reports.
- Train and mentor junior technical staff.
- Collaborate with engineering and project management teams.
- Identify and implement process improvements for installation efficiency.
- Manage technical resources and material allocation for projects.
- Interpret technical drawings and blueprints.
- Bachelor's degree in Engineering (Mechanical, Electrical, Civil) or a related technical field.
- Minimum of 5-8 years of experience in technical installations and maintenance.
- Proven experience leading complex installation projects.
- Strong knowledge of installation methodologies and best practices.
- Expertise in troubleshooting technical systems.
- Proficiency in reading and interpreting technical drawings.
- Excellent remote team collaboration and communication skills.
- Ability to work independently and manage multiple projects simultaneously.
- Experience with project management software is a plus.
- Relevant technical certifications are highly desirable.
- Demonstrated ability to train and mentor technical personnel.
Lead Technical Recruiter
Posted 21 days ago
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Senior Mine Planning Engineer - Remote Technical Lead
Posted 21 days ago
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Job Description
Responsibilities:
- Develop, review, and optimize long-term and short-term mine plans.
- Conduct feasibility studies and economic evaluations for new and existing mining projects.
- Determine optimal mining methods, equipment selection, and resource allocation.
- Utilize mine planning software (e.g., Surpac, Deswik, Vulcan) to create detailed mine layouts and schedules.
- Collaborate with geological and operational teams to integrate data and ensure plan feasibility.
- Perform production forecasting and resource utilization analysis.
- Ensure mine plans comply with safety regulations, environmental standards, and best practices.
- Provide technical guidance and mentorship to junior mine planning engineers.
- Analyze operational performance and identify opportunities for efficiency improvements.
- Prepare technical reports, presentations, and recommendations for senior management.
- Stay abreast of new mining technologies and methodologies.
- Manage project timelines and deliverables for mine planning initiatives.
Qualifications:
- BSc or MSc in Mining Engineering or a related field.
- Minimum of 7 years of experience in mine planning and design, with a focus on (specific mining type, e.g., open pit, underground) operations.
- Proficiency in industry-standard mine planning software (e.g., Surpac, Deswik, Vulcan, MineScape).
- Strong understanding of geostatistics, resource modeling, and reserve estimation.
- Proven ability to conduct economic evaluations and feasibility studies.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong communication and interpersonal skills, with the ability to work effectively in a remote team environment.
- Experience in safety management and environmental compliance in mining operations.
- Ability to lead and mentor technical teams remotely.
- Must be able to work effectively remotely, ideally based in or near Kitale, Trans-Nzoia, KE .
Lead Technical Project Manager
Posted 13 days ago
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Lead Technical Sourcer
Posted 6 days ago
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