4,155 Software Architect jobs in Kenya
Remote Senior Customer Support Engineer & Technical Lead
Posted 12 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Customer Support Engineer & Technical Lead to join our fully remote technical support team. This critical role involves providing advanced technical assistance to our clientele, troubleshooting complex product issues, and acting as a technical liaison between customers and our development teams. You will be instrumental in ensuring customer satisfaction through prompt, effective, and empathetic support. This is a remote-first position requiring excellent problem-solving abilities, deep technical knowledge, and strong communication skills to manage customer interactions and internal escalations effectively.
Responsibilities:
Responsibilities:
- Provide expert-level technical support to customers via email, phone, chat, and remote desktop sessions, addressing complex software and hardware issues.
- Diagnose, troubleshoot, and resolve customer-reported problems, ensuring timely and satisfactory resolutions.
- Document all customer interactions, technical issues, and resolutions accurately in the CRM system.
- Escalate critical or complex issues to appropriate internal teams (e.g., development, QA) and track their progress to resolution.
- Develop and maintain technical documentation, knowledge base articles, FAQs, and troubleshooting guides.
- Act as a subject matter expert for product features and functionalities, providing training and guidance to junior support staff.
- Identify recurring customer issues and provide feedback to product management and engineering teams for product improvement.
- Contribute to the development and implementation of support processes and best practices.
- Monitor support queues and manage workloads to meet or exceed service level agreements (SLAs).
- Collaborate effectively with cross-functional teams in a remote environment to ensure a seamless customer experience.
- Participate in product testing and provide feedback from a customer support perspective.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field, or equivalent practical experience.
- Minimum of 6 years of experience in technical support, customer service engineering, or a similar role, with a focus on complex software/hardware troubleshooting.
- Proven expertise in diagnosing and resolving technical issues for software applications, operating systems, and potentially network infrastructure.
- Strong understanding of IT support principles, ticketing systems, and remote support tools.
- Excellent analytical, problem-solving, and critical thinking skills.
- Exceptional communication (written and verbal) and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Demonstrated ability to work independently, manage time effectively, and prioritize tasks in a fast-paced remote environment.
- Experience with scripting or basic programming languages is a plus.
- Familiarity with CRM software (e.g., Salesforce, Zendesk) is highly desirable.
- Customer-centric mindset and a commitment to delivering outstanding service.
This advertiser has chosen not to accept applicants from your region.
0
Senior Reservoir Engineer - Remote Technical Lead
Posted 14 days ago
Job Viewed
Job Description
Join our cutting-edge team as a Senior Reservoir Engineer, contributing remotely to pivotal projects in the Oil & Gas sector. We are searching for an exceptionally skilled and experienced professional to lead reservoir characterization, performance analysis, and development planning efforts. In this role, you will be instrumental in optimizing hydrocarbon recovery, assessing reserves, and developing robust strategies for field development and production enhancement. You will leverage advanced simulation software and analytical techniques to model subsurface behavior, forecast production, and evaluate the economic viability of various development scenarios. A key aspect of this position involves collaborating effectively with geoscientists, drilling engineers, and production engineers across different locations, using sophisticated digital tools to ensure seamless teamwork and knowledge sharing. You will be responsible for conducting in-depth technical reviews, mentoring junior engineers, and contributing to the company's technical standards and best practices. The ideal candidate possesses a deep understanding of reservoir engineering principles, including fluid flow, rock mechanics, and Enhanced Oil Recovery (EOR) methods. Strong analytical and problem-solving skills are paramount, as is the ability to interpret complex geological and engineering data. Excellent communication skills are essential for presenting findings and recommendations to both technical and non-technical stakeholders. This role demands a high degree of autonomy, initiative, and the ability to manage multiple complex projects concurrently within a remote work setting. You will play a critical role in maximizing asset value and ensuring the sustainable production of oil and gas resources. Experience with various reservoir modeling software (e.g., Petrel, Eclipse, CMG) is a significant advantage. This is a challenging and rewarding opportunity for a seasoned professional seeking to make a substantial impact on major projects while enjoying the flexibility of a fully remote role, with a strategic emphasis on operations and resource management associated with Eldoret, Uasin Gishu, KE .
This advertiser has chosen not to accept applicants from your region.
1
Founding Technical Lead
Posted today
Job Viewed
Job Description
Company Description
Mirari Institute is on a mission: To train Africa's next generation of software engineers. We're looking for a Technical Lead to teach, mentor, and design hands-on, project-based learning programs that prepare students for real-world tech careers.
Role Description
This is a full-time hybrid role for a Founding Technical Lead / Lead Instructor located in Nairobi County, Kenya, with some work from home acceptable. The Founding Technical Lead / Lead Instructor will be responsible for leading the technical vision and execution of the company's projects, mentoring and teaching junior developers, designing and developing software solutions, and ensuring best practices in software engineering. Additional tasks include collaborating with cross-functional teams, contributing to curriculum development, and staying up to date with emerging technologies and industry trends.
Who You Are:
- 3+ years coding professionally.
- Skilled in Python, JavaScript, Web Dev, Git/GitHub.
- Passionate about mentorship and guiding students through real projects.
- Excited to thrive in a dynamic, collaborative learning environment.
What You'll Do:
- Design and deliver
practical, project-focused curriculum
. - Mentor students through coding projects and team collaborations.
- Build and maintain technical infrastructure (GitHub, cloud labs, LMS).
- Connect students with local and global tech opportunities.
Why You'll Love This:
- Opportunity for
equity or profit-sharing
. - Directly shape students' careers and Kenya's tech ecosystem.
- Ready to build talent for the future while doing what you love?
Send CV + short cover letter to
Subject:
"Application – Technical Lead / Lead Instructor"
#MirariInstitute
This advertiser has chosen not to accept applicants from your region.
2
Lead Technical Installation Engineer
Posted 21 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Lead Technical Installation Engineer for a remote-first role. You will be responsible for overseeing and guiding complex installation projects from conception through to successful deployment, ensuring all technical specifications are met and quality standards are upheld. This position requires a deep understanding of various installation methodologies, troubleshooting complex technical issues, and providing expert guidance to field teams. You will be the primary point of contact for technical queries related to installations, acting as a crucial bridge between engineering, project management, and on-site execution teams. Your role will involve developing detailed installation plans, creating schematics, and ensuring that all necessary resources, tools, and materials are allocated effectively. You will also be tasked with conducting remote site assessments and pre-installation surveys using provided data and virtual collaboration tools. A key aspect of this role is troubleshooting and resolving any technical impediments that may arise during the installation process, often requiring rapid diagnostics and innovative solutions. You will maintain comprehensive documentation of installation procedures, best practices, and lessons learned, contributing to the continuous improvement of our client's service delivery. The ability to interpret complex technical drawings and blueprints is essential. You will also be responsible for remote training and mentorship of junior installation technicians, ensuring knowledge transfer and skill development within the team. Strong collaboration skills are vital, as you'll work closely with cross-functional teams to ensure seamless project execution. This role demands an individual who is proactive, detail-oriented, and possesses excellent problem-solving capabilities, thriving in an independent, remote work environment. Expertise in a specific technical domain relevant to our client's industry is highly desirable. Join us in shaping the future of technical installations from anywhere. While the role is remote, the operational focus is within the vicinity of Mlolongo, Machakos, KE .
Key Responsibilities:
Key Responsibilities:
- Lead and manage technical installation projects remotely.
- Develop detailed installation plans, schematics, and procedures.
- Provide expert technical guidance and support to installation teams.
- Troubleshoot and resolve complex technical issues during installation.
- Conduct remote site assessments and pre-installation surveys.
- Ensure adherence to quality standards and technical specifications.
- Maintain detailed project documentation and reports.
- Train and mentor junior technical staff.
- Collaborate with engineering and project management teams.
- Identify and implement process improvements for installation efficiency.
- Manage technical resources and material allocation for projects.
- Interpret technical drawings and blueprints.
- Bachelor's degree in Engineering (Mechanical, Electrical, Civil) or a related technical field.
- Minimum of 5-8 years of experience in technical installations and maintenance.
- Proven experience leading complex installation projects.
- Strong knowledge of installation methodologies and best practices.
- Expertise in troubleshooting technical systems.
- Proficiency in reading and interpreting technical drawings.
- Excellent remote team collaboration and communication skills.
- Ability to work independently and manage multiple projects simultaneously.
- Experience with project management software is a plus.
- Relevant technical certifications are highly desirable.
- Demonstrated ability to train and mentor technical personnel.
This advertiser has chosen not to accept applicants from your region.
3
Lead Technical Recruiter
Posted 21 days ago
Job Viewed
Job Description
Our client, a prestigious recruitment consultancy based in Eldoret, Uasin Gishu, KE , is seeking an accomplished Lead Technical Recruiter to spearhead their technology talent acquisition division. This is a unique opportunity to shape and drive recruitment strategies for cutting-edge tech roles across various industries. You will be responsible for managing a team of recruiters, fostering strong relationships with clients, and ensuring the successful placement of high-caliber candidates. Your expertise will lie in identifying, sourcing, and engaging top-tier tech professionals, including software engineers, data scientists, AI specialists, and cybersecurity experts. The role involves a hybrid work model, offering flexibility between remote work and in-office collaboration at our Eldoret headquarters. You will play a critical role in building and maintaining a robust talent pipeline, leveraging advanced sourcing tools and techniques. Responsibilities include conducting in-depth candidate assessments, managing the entire recruitment lifecycle, and providing expert advice to clients on market trends and compensation. The successful candidate will possess a deep understanding of the technology landscape and a proven track record in technical recruitment. Strong leadership, communication, and negotiation skills are paramount. You will be instrumental in developing and implementing innovative recruitment campaigns, employer branding initiatives, and diversity and inclusion strategies. This position demands a strategic thinker with a passion for connecting talent with opportunity. The ideal candidate will have experience in both agency and in-house recruitment environments. A proactive approach to business development and client relationship management is highly valued. Join our client's team and contribute to their continued success in the competitive tech recruitment market. This is a chance to elevate your career and make a significant impact within a highly respected organization.
This advertiser has chosen not to accept applicants from your region.
4
Senior Mine Planning Engineer - Remote Technical Lead
Posted 21 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Mine Planning Engineer to provide remote technical leadership and expertise. This position is critical for developing and optimizing mine plans that ensure safe, efficient, and cost-effective extraction of resources. You will be responsible for creating long-term and short-term mine plans, conducting feasibility studies, and evaluating different mining methods and technologies. The ideal candidate will possess a deep understanding of mining engineering principles, geostatistics, and mine simulation software. You will collaborate closely with on-site mining operations teams, geologists, and geophysicists to translate geological data into actionable production schedules. Your ability to analyze complex data sets, perform economic evaluations, and implement best practices in mine design will be paramount. We are looking for a strategic thinker with exceptional problem-solving skills and the ability to lead and mentor remote engineering teams. Clear communication and a commitment to safety and environmental stewardship are essential. Your expertise will directly influence the productivity and profitability of our client's mining operations.
Responsibilities:
Qualifications:
Responsibilities:
- Develop, review, and optimize long-term and short-term mine plans.
- Conduct feasibility studies and economic evaluations for new and existing mining projects.
- Determine optimal mining methods, equipment selection, and resource allocation.
- Utilize mine planning software (e.g., Surpac, Deswik, Vulcan) to create detailed mine layouts and schedules.
- Collaborate with geological and operational teams to integrate data and ensure plan feasibility.
- Perform production forecasting and resource utilization analysis.
- Ensure mine plans comply with safety regulations, environmental standards, and best practices.
- Provide technical guidance and mentorship to junior mine planning engineers.
- Analyze operational performance and identify opportunities for efficiency improvements.
- Prepare technical reports, presentations, and recommendations for senior management.
- Stay abreast of new mining technologies and methodologies.
- Manage project timelines and deliverables for mine planning initiatives.
Qualifications:
- BSc or MSc in Mining Engineering or a related field.
- Minimum of 7 years of experience in mine planning and design, with a focus on (specific mining type, e.g., open pit, underground) operations.
- Proficiency in industry-standard mine planning software (e.g., Surpac, Deswik, Vulcan, MineScape).
- Strong understanding of geostatistics, resource modeling, and reserve estimation.
- Proven ability to conduct economic evaluations and feasibility studies.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong communication and interpersonal skills, with the ability to work effectively in a remote team environment.
- Experience in safety management and environmental compliance in mining operations.
- Ability to lead and mentor technical teams remotely.
- Must be able to work effectively remotely, ideally based in or near Kitale, Trans-Nzoia, KE .
This advertiser has chosen not to accept applicants from your region.
5
Lead Technical Project Manager
Posted 13 days ago
Job Viewed
Job Description
Our client seeks an experienced Lead Technical Project Manager to oversee critical technology initiatives within a fully remote operational framework. This role is paramount for driving the successful execution of complex software development and infrastructure projects. You will be responsible for the end-to-end management of these projects, ensuring they are delivered on time, within budget, and to the highest quality standards. Your responsibilities will include defining project scope, creating detailed project plans, managing resources, identifying and mitigating technical risks, and facilitating effective communication among technical teams, stakeholders, and leadership. A deep understanding of software development lifecycles, cloud technologies, and various project management methodologies (Agile, Waterfall, Hybrid) is essential. You will lead and mentor project teams, foster a collaborative and innovative remote work environment, and ensure adherence to best practices in project management and technical execution. The ideal candidate will possess outstanding leadership capabilities, strong analytical and problem-solving skills, and the ability to translate complex technical requirements into actionable plans. Proven experience managing technically diverse teams in a remote setting is a significant advantage. Excellent communication skills are required to effectively convey technical information to both technical and non-technical audiences. This is a challenging and rewarding opportunity to steer high-impact technology projects for our client, contributing significantly to their strategic objectives. Our client is committed to remote-first excellence and offers a dynamic environment for professional growth. Take charge of impactful projects from **Naivasha, Nakuru, KE** and beyond, driving technological advancement from a distance.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Software architect Jobs in Kenya !
6
Job Description
Our client is seeking an accomplished and forward-thinking Lead Technical Program Manager to drive complex, cross-functional technology initiatives. This is a fully remote position, offering the ideal candidate the opportunity to manage critical projects from their chosen location. You will be responsible for defining program scope, managing project timelines, identifying and mitigating risks, and ensuring the successful delivery of high-quality technology solutions. Your role will involve close collaboration with engineering teams, product management, and other stakeholders to align on technical strategies and execution plans. Key responsibilities include developing detailed project plans, tracking progress against milestones, managing budgets, and communicating program status effectively to leadership. You will lead the coordination of resources, facilitate technical discussions, and ensure adherence to best practices in software development and project management. The ideal candidate will possess a Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field, coupled with extensive experience in managing large-scale software development projects. Proficiency in Agile methodologies (Scrum, Kanban) and experience with project management tools (e.g., Jira, Asana) are essential. Strong technical acumen, excellent leadership, and exceptional communication skills are paramount for success in this role. You should have a proven ability to navigate complex technical challenges and drive consensus among diverse teams. This is an excellent opportunity for a seasoned technical program manager to lead impactful projects in a remote environment, contributing significantly to the company's technological advancement. If you are a results-oriented leader with a passion for delivering cutting-edge technology solutions remotely, we invite you to apply.
This advertiser has chosen not to accept applicants from your region.
7
Job Description
Our client, a rapidly growing technology firm with a commitment to a flexible and remote work culture, is seeking a highly effective Lead Technical Recruiter to build and scale their engineering teams. This is a critical, remote-first role focused on sourcing, attracting, and hiring top-tier IT talent globally. You will be responsible for developing and executing innovative recruitment strategies, managing the full-cycle recruitment process, and ensuring an exceptional candidate experience. The ideal candidate will possess deep knowledge of the IT landscape, including various programming languages, software development methodologies, and emerging technologies. Your responsibilities will include collaborating closely with hiring managers to understand their talent needs, crafting compelling job descriptions, and leveraging diverse sourcing channels such as LinkedIn Recruiter, professional networks, and niche job boards. Conducting in-depth candidate screenings, technical assessments, and reference checks will be integral to your role. Furthermore, you will contribute to employer branding initiatives and data-driven recruitment analytics to optimize our client's talent acquisition efforts. This fully remote position requires outstanding communication, negotiation, and interpersonal skills, as well as the ability to build strong relationships with candidates and internal stakeholders. A bachelor's degree in Human Resources, Business Administration, or a related field is preferred, along with at least five years of progressive experience in technical recruitment, with a proven track record of successfully placing software engineers, data scientists, and other IT professionals. Experience with applicant tracking systems (ATS) is mandatory. We are looking for a strategic and results-oriented recruiter who thrives in a fast-paced, autonomous, and remote environment.
This advertiser has chosen not to accept applicants from your region.
8
Lead Technical Sourcer
Posted 6 days ago
Job Viewed
Job Description
Our client, a rapidly expanding global recruitment firm, is actively seeking a proactive and experienced Lead Technical Sourcer to join their entirely remote talent acquisition team. This role is instrumental in identifying and engaging passive and active candidates for hard-to-fill technical roles across diverse industries. You will be at the forefront of developing and executing innovative sourcing strategies, leveraging a wide array of tools and platforms to build robust talent pipelines. The ideal candidate possesses a deep understanding of the technology landscape, including software development, AI/ML, cloud infrastructure, and cybersecurity. This is a remote-first opportunity, demanding exceptional self-management, effective virtual communication, and a results-oriented approach. Your responsibilities will include conducting comprehensive talent mapping, utilizing advanced search techniques (Boolean, X-ray), engaging candidates through personalized outreach, and collaborating closely with recruiters and hiring managers to understand their needs. You will also play a key role in mentoring junior sourcers and contributing to the continuous improvement of our sourcing methodologies. Proficiency in Applicant Tracking Systems (ATS), CRM tools, and various professional networking platforms is crucial. A keen eye for talent, strong analytical skills to assess candidate potential, and a passion for building connections within the tech community are essential. We foster a dynamic and supportive remote work environment where innovation and collaboration thrive. If you are a top-tier technical sourcer who excels in a flexible, remote setting and is passionate about connecting exceptional talent with groundbreaking opportunities, we want to hear from you.
This advertiser has chosen not to accept applicants from your region.
9