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Exciting Opportunity: Director of Operations at Family Resource Home Care
We're Hiring: Director of Operations our Northern Western Washington region, to include
Bellingham, Skagit, Renton, Seattle, Snohomish, Woodinville
Family Resource Home Care is looking for a dynamic leader to drive operational excellence, foster our culture of care, and champion growth in our organization. If you're ready to make an impact and lead with purpose, we'd love to hear from you

Here's What Makes This Role Extraordinary
Champion Our Culture: Balance a family-like atmosphere of support and engagement with high-performance expectations that lead to excellence.

Lead with Purpose: Inspire and guide teams to align with strategic goals and deliver exceptional results.

Drive Operational Success: Optimize processes, grow the business, and ensure everything runs smoothly—even without Branch Managers.

Own Financial Performance: Collaborate with leadership to manage budgets, enhance profitability, and drive sustainable growth.

Elevate Satisfaction: Be the voice of care for our clients and caregivers, creating a superior experience for all.

Build Talent & Strategy: Recruit, train, and develop outstanding talent while crafting strategies that fuel success.

This position involves travel—approximately 75% of the time—to visit branches or HQ operations.

Are you ready to make an impact? Apply now and lead with purpose This is your chance to be part of something meaningful — leading teams, driving innovation, and helping us become the employer of choice and preferred provider of home care services.

Pay Range
: $95,000-$110,000

Benefits & Perks

• Unlimited PTO: Enjoy the flexibility to take the time you need for rest and rejuvenation.
• 11 Paid Holidays: Celebrate holidays with family and friends without worry.
• Comprehensive Insurance: Medical, dental, vision, and prescription options to keep you and your family healthy.
• Company-Paid Life Insurance: Peace of mind with our company-paid life and AD&D insurance.
• 401(k) Plan: Secure your financial future with our retirement plan, including company matching.
• Health Savings Account: Manage your healthcare costs effectively.
• Employee Assistance Program: Support for personal and professional challenges.
• Work Equipment: Company-provided computer and office setup.
• Ongoing Development: Participate in weekly training meetings, annual summits, and continuous coaching.
• Bonus Program: Opportunity to earn bonuses based on performance.

About FRHC
Family Resource Home Care is the premier home care agency in the PNW We have 44 locations across Washington, Oregon, Colorado and Idaho. We offer assistive home care services to our clients in their homes. We support our clients by employing operational staff and dedicated caregivers who prioritize our values of kindness, respect, commitment and integrity. Our mission is simple – Improve More Lives.

About Our Talent Acquisition Team
We are a TA team of 35 looking for our next Talent Acquisition Specialist We like to work hard and have fun. Our team is passionate about driving our mission and bringing in the talent we need to reach more clients and improve more lives. We are comprised of caregiver recruitment, onboarding, and operational staff recruitment.

About The Position

• Title: Admin Staff Recruiter
• Setting: Remote/WFH
• Location: Must be located in Pacific, Central or Mountain time zones. We are not currently considering Eastern time zone candidates due to the schedule and support requirements of the position.
• Schedule: Monday-Friday, 8am-5pm Pacific
• Pay: $55k+ depending on experience. Negotiable.
• Reporting: Reports to Talent Acquisition Manager
• Additional Details: This TAS will be responsible for recruiting operations/admin staff and will partner with other admin staff recruiter. The positions being recruited by admin staff recruiters are typically in our operational branches, HQ department, etc. This is not a field recruitment position. The average req load for this position will range from 10-15 jobs typically.

What We Offer

• Remote home setup/Equipment
• 15 days of accrued PTO
• 11 paid holidays
• Weekly pay
• Comprehensive benefits – medical, dental, vision
• Employee Assistance Program
• Company matched 401k
• LinkedIn Recruiter Premium
• Career development

Requirements For Candidacy
If you do not meet the requirements for this position based on your application, we will be unable to consider your application.

• Minimum of 3 years' experience in recruiting
• Experience with working 15+ open positions (Full time, salaried, professional level roles)
• Strongly skilled in sourcing via resume databases including but not limited to LinkedIn, Indeed, etc.
• Ability to provide examples of goals/metrics and performance outcome that exceeded these
• 3 professional references; supervisor, colleague, and cross functional stakeholder/partner
• Ability to pass a federal background check
• Education level – associate degree or higher
• Experience in healthcare strongly preferred
• Must be at least 18 years of age

Job Summary

• Full Cycle Recruiting: Manage the hiring end-to-end process for operational & admin staff – Requisition intake meetings, job posting management, application processing, resume screening, sourcing, interviewing, coordinating hiring manager interviews, facilitating hiring assessments, making offers/sending offer letter.
• ATS Management: Manage applicant tracking system workflow and keep stages updated appropriately.
• Stakeholder Relationships: Build strong cross functional stakeholder relationships to learn the needs and nuances of each market and branch.
• Sourcing: Proactively source utilizing LinkedIn to identify passive talent
• Strategic Thinking: Identify and address gaps in recruitment process and hiring matrix; continuously seeking ways to improve efficiency and effectiveness.
• Other duties as assigned – this is not an exhaustive list

Interviewing Process

• Resume and application screening
• Teams video interview with Talent Acquisition Manager
• Teams video interview with TA VP
• Hiring Assessments: Workplace Behavior Analysis, Sourcing Skills, ATS Experience Review
• Reference checks

We are an equal employment opportunity employer.

Join Our Award-Winning Team at Family Resource Home Care
We're looking for someone who is passionate about improving the quality of life for our clients and helping them stay safe and independent. Our mission is simple: improve more lives

What You'll Do

• Handle Inbound Calls: Manage high call volumes, providing efficient and professional support.
• Use Software Effectively: Assist with schedule adjustments, general questions, and basic company information.
• Maintain Schedules: Keep client and caregiver schedules updated and document all conversations thoroughly.
• Support Staffing Efforts: Work with branch teams to aid in staffing needs.
• Evaluate Client Inquiries: Direct and resolve Client Care inquiries appropriately.
• Communicate Schedule Changes: Notify clients and caregivers about updates, cancellations, and shift acceptances.
• Assist Caregivers: Coach caregivers on using Point-of-Care for accurate timekeeping and task completion.
• Ensure After-Hours Coverage: Participate in a team rotation for after-hours on-call needs.
• And More

Work Schedule

• Location: Office environment (100% of the time) Liberty Lake, WA
• Shifts: Fri-Mon 7A-6P PST

Are You a Good Fit?

• Passionate About Helping Others: If you're dedicated to improving lives, you're on the right track
• Customer Service Experience: Ideally, you have 2 years of experience in customer service.
• Strong Problem-Solving Skills: Excellent communication and technical proficiency are essential.
• Relevant Experience: Call center or healthcare experience is a plus.

What Will We Offer You?

At Family Resource Home Care, We Ask a Lot Of Our Employees, Which Is Why We Give So Much In Return. In Addition To Your Competitive Pay, Medical/dental/vision Plan, And Matching 401(k), We'll Shower You With Perks, Including

• Company Paid Life and AD&D Insurance: Feel a sense of security for your loved ones with our company paid life insurance.
• Paid-Time Off: Accrue 3 weeks of paid vacation in your first year, and more after that
• 11 Paid Holidays: Enjoy time with friends and family during the holidays.

If you're ready to make a difference, we'd love to hear from you

Come join our award-winning caregiving team If you are passionate about improving lives, you belong here. Our caregivers are our most important asset. See why our caregivers
chose to come and stay to thrive.
Our Branch In Colville Proudly Serves

• Colville
• Kettle Falls
• Deer Park
• Chewelah
• Ione
• Elk
• Northport across Stevens, Ferry, Pend Oreille Counties.
• Day Shift schedules ONLY
• No overnight shifts
• Drivers required
• REQUIRED Ability to commute to surround Colville areas for patients (we will pay for mileage reimbursement)

*Pay: *
$22/hr
Why Family Resource Home Care?

• Flexible Scheduling. We work with your availability. Work as little or as much as you want.
• Weekly Pay Receive a paycheck weekly.
• Consistent Hours & Pay. You will enter your preferred weekly hours each week and we will work to get you the hours and paycheck you expect
• 24/7 Caregiver Support. You will never work without having someone available to answer the phone should you need something. Our caregivers are never alone – we are a team
• Hands-on Training. No experience? No problem. We train new caregivers to provide the level of care our clients expect.
• Client Matching. We consider your experience, availability, and preferences to match you with the perfect clients.
• Paid Travel Time. We pay you for your travel time in-between clients.
• Paid Orientation & Training. You will be paid for the time you spend at orientation and any additional online training that is required.
• Employee Rewards & Recognition Program. Earn up to $478 per referral and additional rewards from our recognition program
• Continuing Education. Access to online training and continuing education courses.
• We value YOU We proudly recognize our caregivers through weekly emails and monthly newsletters.

Lead Caregiver Summary
Our Lead Caregivers are experienced individuals who help with our most critical shifts. This includes but is not limited to fill-ins, new clients and training shifts with new caregivers. The primary responsibilities include the Caregiver Job Duties listed below. Our Lead Caregivers must be available to work on short notice during their assigned availability times with and with any FRHC client.

Lead Caregiver Schedule: Monday through Friday, must be available day time hours. Weekends are a plus
Caregiver Job Duties
Our caregivers support their clients in activities of daily living such as (but not limited to):

• Household chores (cleaning, laundry, dishes, etc.)
• Cooking and/or serving meals
• Helping clients bathe, dress, and groom
• Providing companionship through daily activities and hobbies
• Transporting clients for errands or appointments in your car
• Assisting with gait belt or Hoyer transfers
• Monitoring and reporting on their condition

Additional Information

• Our hiring process is fast and simple Apply and the recruiter in your region will connect with you to schedule a phone interview. If hired, you will be scheduled for orientation at your branch. Once you have completed onboarding, orientation, and training, you can start working with clients
• Washington only – If you do not have a current HCA or CNA license, you will be required to enroll in our HCA training program we offer (due to state requirements). You will be able to complete the training while working and will have 120 days to complete it.

Requirements

• 18 years of age or older
• Ability to pass a state and national background check
• Valid driver's license, auto insurance and clean driving record
• Active state NAC/CNA or HCA license active or pending is REQUIRED
• One year experience in home care, AFH, hospital or nursing home setting
• Ability to lift to 50lbs
• Ability to provide more than companionship care and work with different care levels
• Smart phone with ability to download and utilize the AxisCare app
• WA Only – Current valid CEs if you are an HCA

Family Resource Home Care is an equal opportunity employer.

As Regional Business Development Manager, you will represent Family Resource Home Care in the community to build brand awareness and preference. You will create strong relationships with referral partners to drive new client leads to our locations. Spending a majority of your time in the field, you will utilize a mix of cold calling and repeat visits to build a pipeline of referral relationships that is robust and diverse. You will use the principles of 'know, like, trust' to become the go-to source for prospective home care clients and utilize creative approaches to be top of mind and memorable in a very competitive industry. You must be passionate about our purpose to "improve more lives".

Duties

• Develop market outreach and business development strategies to drive increases in B2B leads, private pay clients, market share and the goals of your assigned branches.
• Effectively utilize our business development and relationship sales methods to identify and develop referral relationships with hospitals, home health and hospice agencies, physicians, assisted living, elder care attorneys and more. Provide input in development of the FRHC business development, marketing and referral outreach plans.
• Nurture referral relationships with weekly in-person outreach, meetings, emails and phone calls. Maintain referral accounts through ongoing, continued connection. Use branded materials to promote the brand.
• Collaborate closely with your branch team to maximize lead generation and conversion. Attend weekly meetings with branch staff. Partner branch team in the development and implementation of market plans, sales strategies and competitive positioning analysis.
• Track contacts and outcomes of interactions with each referral source utilizing the company CRM. Track and trend your weekly lead generation goals and assigned branches' goals.
• Track spending and manage assigned outreach budget.
• Keep abreast of changes to the Home Care and Health Care industries and opportunities to enhance services provided by our agency.
• Seek out and represent All the Comfort at community events, conferences, trade shows, exhibitions and partner events – sometimes on evenings and weekends.
• Coordinate with the Talent Acquisition team in caregiver field recruitment activities.

Minimum Qualifications

• Experience: Ideally 1-3 years' experience in sales or business development or in healthcare or senior industry
• Skills: Confident in speaking and presenting. Self-starter and disciplined in setting and maintaining an outreach schedule. Able to build relationships quickly and deliver succinct messaging during interactions.
• Technical Proficiency: Strong computer/technical skills and proficiency with PC based MS Office Suite, and CRM management.

Preferred Qualifications

• At least 1 year of experience in healthcare, home care, home health, senior living or senior care.
• Bachelor's degree in business, marketing, communications, or related field
• A passion for mission-driven work and our purpose statement "Improve More Lives". Must be motivated by helping seniors, their families, and our community to increase the quality of life for our clients.
• 2-3 professional references.
• Must take joy in your daily work and have a great sense of humor

Work Schedule and Location

• Our typical office hours are Monday – Friday, 8am-5pm. Occasional work on evenings and weekends may be required.
• This role will support three of our Oregon locations - Clackamas, Gresham and Oregon City. Frequent travel will be required between all three locations. Your time will be divided between the three cities and you must be comfortable driving to each locations, as well as driving daily to up to 10 or more referral sources, on a regular basis. A reliable vehicle and enjoyment of time on the road is a must.
• You can reside in any nearby/neighboring cities as you will be driving to different locations, but you must be in market. You will need a home-based office where your administrative work will be done remotely. In person office meetings will be required and you will be collaborating with different office teams.

Benefits & Perks

• Comprehensive Insurance: Medical, dental, vision, and prescription options to keep you and your family healthy.
• Company-Paid Life Insurance: Peace of mind with our company-paid life and AD&D insurance.
• 401(k) Plan: Secure your financial future with our retirement plan, including company matching.
• Health Savings Account: Manage your healthcare costs effectively.
• Employee Assistance Program: Support for personal and professional challenges.
• Work Equipment: Company-provided computer and office setup.
• Paid-Time Off: Accrue 3 weeks of paid vacation in your first year, and more after that
• 11 Paid Holidays: Enjoy time with friends and family during the holidays.
• Flexibility: This position is field based, meaning you will be out in the community on almost a daily basis. However, your administrative work can be done from home.
• Mileage or Car Stipend: You will be reimbursed for all company-related mileage, or you may choose to have a monthly car allowance to cover your mileage.

Company Description

Amara Capital Limited helps businesses craft their message, design and brand products and services, automate the marketing process, and build multiple sources of income. We specialize in creating unique brand experiences that drive engagement and growth. By integrating marketing automation and diversified income streams, we enable businesses to achieve sustainable success. Our tailored solutions ensure that each client achieves their distinct business objectives.

Role Description

This is a full-time hybrid role for a Sales Professionals Support at Amara Capital Limited. Located in Nairobi County, Kenya, the role allows for some work-from-home flexibility. The Sales Professionals Support will assist with handling customer support inquiries, maintaining customer satisfaction, providing exceptional customer service, and enhancing communication between the sales team and customers. Additionally, the role involves fostering positive interpersonal relationships and ensuring effective customer support.

Qualifications

• Strong Interpersonal Skills and Communication abilities
• Experience in Customer Support and Customer Service
• Ability to maintain high levels of Customer Satisfaction
• Proficiency in handling customer inquiries and resolving issues
• Excellent written and verbal communication skills
• Ability to work independently and in a hybrid environment
• Previous experience in a sales support role is advantageous
• Relevant academic qualifications

• Develop and execute a comprehensive social media strategy across platforms such as Facebook, Instagram, Twitter, TikTok, and LinkedIn.
• Create, curate, and schedule engaging and high-quality content (text, images, video) that aligns with our brand voice and marketing objectives.
• Monitor social media channels for trends, conversations, and user-generated content.
• Respond to comments, messages, and inquiries in a timely and professional manner, fostering positive community interaction.
• Build and maintain relationships with influencers, brand advocates, and community members.
• Track and analyze social media performance metrics (e.g., engagement rates, reach, follower growth) and provide regular reports.
• Identify opportunities to increase brand awareness, customer engagement, and website traffic through social media.
• Collaborate with the marketing team on integrated campaigns and promotions.
• Stay up-to-date with the latest social media best practices, tools, and emerging platforms.
• Manage online reputation and address customer feedback or concerns effectively.
• Organize and execute online contests and community-building initiatives.
• Contribute to the overall e-commerce marketing strategy.

• Bachelor's degree in Marketing, Communications, Public Relations, or a related field.
• Minimum of 3 years of experience in social media management and community engagement, preferably within an e-commerce or retail environment.
• Proven ability to develop and implement successful social media strategies.
• Excellent written and verbal communication skills, with a strong command of English and Swahili.
• Proficiency in using social media management tools (e.g., Hootsuite, Buffer, Sprout Social).
• Strong understanding of various social media platforms and their respective audiences.
• Creative mindset with an eye for design and visual storytelling.
• Experience with content creation (graphic design, video editing) is a plus.
• Excellent customer service and interpersonal skills.
• Ability to work independently and as part of a team in an office environment.
• Familiarity with e-commerce operations and marketing principles.

• Develop and implement a comprehensive social media strategy aligned with e-commerce objectives.
• Manage and grow the brand's presence across platforms such as Instagram, Facebook, TikTok, Twitter, and Pinterest.
• Create and curate engaging, high-quality content (visuals, videos, copy) tailored to each platform.
• Oversee paid social media advertising campaigns, including targeting, budgeting, and performance optimization.
• Monitor social media trends, identify opportunities, and respond to industry changes proactively.
• Engage with the online community, respond to comments and messages, and foster positive relationships.
• Analyze social media performance metrics, provide regular reports, and derive actionable insights.
• Collaborate with influencers and brand partners to expand reach and engagement.
• Stay updated on the latest social media tools, algorithms, and best practices.