9,921 Service Managers jobs in Kenya
Customer Success Manager, Remote Client Relations
Posted 9 days ago
Job Viewed
Job Description
Our client, a rapidly growing tech company, is looking for an exceptional Customer Success Manager to join their entirely remote client services team. In this role, you will be the primary point of contact for a portfolio of clients, ensuring they maximize their value from our client's products and services. Your mission will be to foster strong, long-term client relationships, drive product adoption, and proactively identify opportunities for client growth and retention. This is a remote-first position, demanding excellent communication, organizational, and problem-solving skills. Responsibilities include onboarding new clients, conducting regular check-ins, providing training and support, gathering customer feedback, and advocating for client needs internally. The ideal candidate is empathetic, possesses strong interpersonal skills, and has a passion for helping customers achieve their goals. Experience with customer relationship management (CRM) software and ticketing systems is required. A solid understanding of SaaS products and the ability to explain technical features in a clear, accessible manner are essential. You must be proactive, resourceful, and capable of managing multiple client accounts simultaneously in a virtual environment. This role requires a Bachelor's degree in Business, Communications, or a related field, along with at least 3 years of experience in customer success, account management, or a similar client-facing role. Our client is dedicated to providing a supportive and collaborative remote work environment, enabling its employees to achieve work-life balance while delivering outstanding customer experiences. This is a fantastic chance to build meaningful connections with clients and contribute to customer loyalty and company growth.
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Senior Customer Success Manager - Remote Client Relations
Posted 19 days ago
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Job Description
Our client, a rapidly growing SaaS company revolutionizing the industry, is looking for a dedicated and experienced Senior Customer Success Manager to join our fully remote team. In this crucial role, you will be the primary advocate for our key clients, ensuring they achieve maximum value from our platform and fostering long-term, mutually beneficial relationships. You will be responsible for onboarding new clients, developing success plans tailored to their unique business objectives, and proactively identifying opportunities for them to leverage more of our product's capabilities. This position demands a deep understanding of our software and the ability to translate its features into tangible business outcomes for our clients. You will conduct regular business reviews, monitor client health metrics, and address any challenges or concerns promptly and effectively. Your expertise will also extend to driving adoption, reducing churn, and identifying expansion opportunities within your client portfolio. The ideal candidate possesses exceptional communication, interpersonal, and problem-solving skills, with a proven track record of building strong relationships with enterprise-level clients. You must be adept at managing a portfolio of accounts, prioritizing your efforts, and delivering exceptional service in a virtual environment. Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight, Catalyst) is essential. We are seeking a strategic thinker who is passionate about customer advocacy, thrives in a fast-paced setting, and is committed to driving client satisfaction and retention. This role requires a proactive approach to understanding client needs and proactively offering solutions. You will work collaboratively with sales, product, and support teams to ensure a seamless customer experience. The ability to articulate value propositions, conduct engaging presentations, and navigate complex organizational structures within client companies is paramount. This is an excellent opportunity for a results-oriented professional to make a significant impact in a fully remote, client-centric role.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Manage a portfolio of enterprise-level clients, serving as their primary point of contact.
- Develop and execute strategic success plans tailored to each client's business objectives.
- Drive customer adoption, satisfaction, and retention through proactive engagement.
- Onboard new clients effectively, ensuring a smooth transition and quick time-to-value.
- Conduct regular business reviews with clients to demonstrate ROI and identify areas for growth.
- Monitor client health scores and proactively address potential risks or churn indicators.
- Identify and pursue opportunities for account expansion and upselling.
- Collaborate with sales, product, and support teams to ensure exceptional client experiences.
- Gather client feedback to inform product development and service improvements.
- Act as a strong advocate for client needs within the organization.
- Troubleshoot and resolve client issues efficiently and effectively.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- Minimum of 5 years of experience in Customer Success, Account Management, or a similar client-facing role, preferably within SaaS.
- Proven track record of managing enterprise client relationships and driving retention/upsell.
- Strong understanding of customer success principles and best practices.
- Proficiency with CRM software (e.g., Salesforce) and customer success platforms.
- Excellent communication, negotiation, and interpersonal skills.
- Exceptional problem-solving and analytical abilities.
- Ability to manage multiple priorities and work effectively in a fast-paced, remote environment.
- Demonstrated ability to build strong, lasting relationships with clients.
- Experience in presenting to executive-level stakeholders.
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Senior Catering Operations Manager - Remote Client Relations
Posted 3 days ago
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Job Description
We are seeking a dynamic and client-focused Senior Catering Operations Manager to manage and elevate our catering services. This is a fully remote position, allowing you to excel in client relations, menu planning oversight, and operational strategy development from any location. You will be responsible for ensuring the highest standards of food quality, service, and client satisfaction across all catered events. This role involves remote coordination with chefs, event staff, and suppliers, as well as managing budgets, implementing operational efficiencies, and developing innovative catering solutions. The ideal candidate will have a passion for hospitality, strong leadership skills, and a proven ability to manage complex catering operations remotely.
Key Responsibilities:
The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field. A minimum of 5 years of experience in catering management or event planning, with a significant portion involving remote operational oversight, is required. Demonstrable experience in menu development, food costing, and inventory management is essential. Strong understanding of food safety regulations (e.g., HACCP) is necessary. Excellent client management, communication, negotiation, and problem-solving skills are critical. Ability to lead and motivate teams in a remote environment is vital. Experience with catering management software is a plus. This role supports catering operations relevant to **Meru, Meru, KE**, but is performed entirely remotely.
Location: Meru, Meru, KE (Remote)
Key Responsibilities:
- Oversee the planning and execution of catering services for a variety of events, ensuring client satisfaction.
- Develop and manage catering budgets, controlling costs while maintaining quality.
- Collaborate with culinary teams to create innovative and appealing menus that meet diverse client needs.
- Establish and maintain strong relationships with clients, understanding their requirements and exceeding expectations.
- Coordinate with event venues, suppliers, and vendors to ensure seamless event execution.
- Implement and enforce high standards for food safety, hygiene, and service quality.
- Manage and train catering staff remotely, ensuring effective team performance.
- Analyze operational performance and implement strategies for continuous improvement.
- Stay updated on industry trends in catering, food service, and event management.
- Troubleshoot and resolve any issues that may arise during event planning or execution.
- Develop and refine catering service packages and pricing strategies.
The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field. A minimum of 5 years of experience in catering management or event planning, with a significant portion involving remote operational oversight, is required. Demonstrable experience in menu development, food costing, and inventory management is essential. Strong understanding of food safety regulations (e.g., HACCP) is necessary. Excellent client management, communication, negotiation, and problem-solving skills are critical. Ability to lead and motivate teams in a remote environment is vital. Experience with catering management software is a plus. This role supports catering operations relevant to **Meru, Meru, KE**, but is performed entirely remotely.
Location: Meru, Meru, KE (Remote)
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Remote Event Catering & Client Relations Manager
Posted 2 days ago
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Job Description
Our client is looking for a dedicated and client-focused Remote Event Catering & Client Relations Manager to lead their catering services division. This is a fully remote role, empowering you to build strong client relationships and oversee catering logistics from anywhere. The ideal candidate will have extensive experience in event planning, catering operations, and exceptional client service skills. You will be responsible for managing all aspects of client interactions, from initial inquiry to post-event follow-up, ensuring a seamless and memorable catering experience. Key duties include developing proposals and customized menus based on client requirements, budget, and event type. You will serve as the primary point of contact for clients, providing expert advice and guiding them through the planning process via virtual consultations. This role involves coordinating with culinary teams, venue partners, and other vendors to ensure flawless event execution. You will oversee the logistical planning of catering services, including staffing, equipment, and timelines, ensuring adherence to quality standards and health regulations. Client satisfaction is paramount, and you will be responsible for addressing any concerns or issues promptly and professionally. Analyzing event success, gathering client feedback, and identifying opportunities for service improvement are crucial components of this role. A strong background in hospitality management, event planning, or a related field, with proven experience in catering sales and client relations, is required. Excellent communication, negotiation, and problem-solving skills are essential. Proficiency with CRM software and event management platforms is a plus. While this role is remote, understanding the specific needs and market dynamics for catering services in the Meru, Meru, KE region will be a significant asset. We seek a passionate, detail-oriented professional who can foster strong client loyalty and contribute to the growth and reputation of our client's catering business through outstanding remote service delivery.
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Senior Aesthetician & Client Relations Manager
Posted 17 days ago
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Job Description
Our client is seeking a highly skilled and personable Senior Aesthetician with exceptional client management abilities to join their thriving beauty and wellness center. This role requires a blend of advanced skincare expertise, a passion for client satisfaction, and strong leadership qualities. The Senior Aesthetician will be responsible for performing a wide range of advanced facial treatments, body therapies, and beauty services. You will also play a key role in developing personalized treatment plans for clients, ensuring their needs and expectations are met or exceeded.
Beyond direct client service, this position involves managing client relationships, fostering loyalty, and acting as a point of contact for client inquiries and concerns. The ideal candidate will possess extensive knowledge of skincare ingredients, treatments, and the latest industry trends. You should be adept at client consultations, building rapport, and providing expert advice on product usage and home care routines. A strong understanding of non-invasive aesthetic procedures is highly desirable. This role will also involve mentoring junior staff, contributing to service development, and ensuring the highest standards of hygiene and professionalism are maintained within the clinic.
Key responsibilities include:
Qualifications:
Beyond direct client service, this position involves managing client relationships, fostering loyalty, and acting as a point of contact for client inquiries and concerns. The ideal candidate will possess extensive knowledge of skincare ingredients, treatments, and the latest industry trends. You should be adept at client consultations, building rapport, and providing expert advice on product usage and home care routines. A strong understanding of non-invasive aesthetic procedures is highly desirable. This role will also involve mentoring junior staff, contributing to service development, and ensuring the highest standards of hygiene and professionalism are maintained within the clinic.
Key responsibilities include:
- Performing advanced facial treatments, peels, microdermabrasion, and other aesthetic services.
- Conducting thorough client consultations to assess skin needs and recommend appropriate treatments.
- Developing and implementing personalized skincare plans for clients.
- Building and maintaining strong, long-term client relationships.
- Managing client bookings, inquiries, and feedback effectively.
- Educating clients on skincare products and home care regimens.
- Staying current with the latest advancements in aesthetic treatments and skincare technology.
- Mentoring and training junior aestheticians.
- Ensuring adherence to all health, safety, and sanitation protocols.
- Contributing to service menu development and operational improvements.
Qualifications:
- Professional certification in Aesthetics from a recognized institution.
- Minimum of 5 years of experience as a practicing Aesthetician.
- Proven experience in client relationship management and sales.
- In-depth knowledge of dermatological principles and skincare products.
- Excellent communication, interpersonal, and customer service skills.
- Ability to work effectively both independently and as part of a team.
- Experience with laser treatments, chemical peels, and other advanced procedures is a plus.
- A genuine passion for the beauty and wellness industry.
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Lead Aesthetician & Client Relations Manager (Remote)
Posted 2 days ago
Job Viewed
Job Description
Our client is looking for an accomplished and passionate Lead Aesthetician to manage client relations and provide expert consultation in a fully remote capacity. This unique role combines advanced skincare expertise with exceptional client management skills. You will be responsible for virtual consultations, developing personalized skincare treatment plans, and guiding clients through product selection and usage. A deep knowledge of various skin types, conditions, and the latest aesthetic treatments is crucial. You will also leverage your expertise to train and mentor junior team members remotely, ensuring consistent service quality and adherence to our client's high standards. Key responsibilities include conducting thorough virtual skin assessments, recommending appropriate treatments and at-home care regimens, and following up with clients to ensure satisfaction and track progress. You will play a vital role in building and maintaining long-term client relationships, fostering loyalty through exceptional service and personalized attention. This involves managing client appointments, handling inquiries with professionalism and efficiency, and resolving any concerns promptly. The role also requires staying abreast of industry trends, new product developments, and innovative treatment techniques to provide cutting-edge advice. You will contribute to content creation for marketing materials, such as blog posts and social media updates, sharing your expertise to engage potential clients. An understanding of digital client management tools and platforms is essential for success in this remote environment. We seek a highly organized, communicative, and empathetic individual who can build trust and rapport with clients virtually. The ability to explain complex skincare concepts in an accessible manner and motivate clients towards achieving their skin goals is paramount. This position offers a fantastic opportunity for a seasoned aesthetician to expand their reach and impact within a forward-thinking organization, contributing to client well-being and business growth.
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Senior Esthetician & Spa Consultant - Client Relations
Posted 20 days ago
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Job Description
Our client is seeking a highly skilled and client-focused Senior Esthetician & Spa Consultant to join their virtual wellness team. This is a fully remote position, offering the flexibility to provide expert skincare advice and consultations from anywhere.
The ideal candidate will possess extensive knowledge of skincare treatments, product ingredients, and wellness practices. You will be responsible for providing personalized consultations, recommending tailored treatment plans, and guiding clients towards achieving their skin health goals. This role requires exceptional communication skills, a passion for beauty and wellness, and the ability to build strong, lasting client relationships in a remote setting.
Key Responsibilities:
Qualifications:
This is a unique opportunity for a seasoned Esthetician to leverage their expertise and passion for beauty in a flexible, remote-first role, helping clients achieve radiant skin and enhanced well-being.
The ideal candidate will possess extensive knowledge of skincare treatments, product ingredients, and wellness practices. You will be responsible for providing personalized consultations, recommending tailored treatment plans, and guiding clients towards achieving their skin health goals. This role requires exceptional communication skills, a passion for beauty and wellness, and the ability to build strong, lasting client relationships in a remote setting.
Key Responsibilities:
- Conduct virtual consultations with clients to assess their skin type, concerns, and wellness goals.
- Develop personalized skincare routines and treatment plans based on individual client needs.
- Recommend and educate clients on appropriate skincare products and professional treatments.
- Provide expert advice on beauty and wellness practices, including nutrition and lifestyle adjustments.
- Maintain detailed client records and track progress towards their skin health objectives.
- Stay updated on the latest trends, technologies, and scientific advancements in esthetics and skincare.
- Build and nurture strong client relationships through exceptional service and follow-up.
- Address client inquiries and concerns professionally and empathetically.
- Collaborate with the broader wellness team to ensure a holistic client experience.
- Contribute to the development of educational content for clients (e.g., blog posts, webinars).
Qualifications:
- Certified Esthetician with relevant professional qualifications and licenses.
- Minimum of 5 years of experience as an Esthetician, with a strong focus on client consultations and personalized treatment plans.
- In-depth knowledge of various skin types, conditions, and cosmetic ingredients.
- Experience with different skincare technologies and professional treatments.
- Exceptional communication, interpersonal, and active listening skills.
- Ability to build rapport and trust with clients in a virtual environment.
- Strong understanding of overall wellness and its impact on skin health.
- Proficiency in using virtual meeting platforms and CRM systems.
- Self-motivated, organized, and able to manage time effectively in a remote setting.
- A passion for the beauty and wellness industry and a commitment to client satisfaction.
- Additional certifications in advanced esthetics or related fields are a plus.
This is a unique opportunity for a seasoned Esthetician to leverage their expertise and passion for beauty in a flexible, remote-first role, helping clients achieve radiant skin and enhanced well-being.
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Lead Aesthetician & Skincare Consultant - Remote Client Relations
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and passionate Lead Aesthetician to spearhead their remote client relations and virtual consultations. This is a fully remote position, allowing you to leverage your expertise from anywhere in Kenya. You will be the primary point of contact for clients seeking personalized skincare advice, treatment recommendations, and product guidance. The ideal candidate will possess a deep understanding of various skin types, conditions, and the latest advancements in aesthetic treatments and cosmeceuticals. Your responsibilities will include conducting in-depth virtual skin assessments, developing tailored skincare routines, and recommending appropriate treatments and products. You will educate clients on product usage, address their concerns, and build lasting relationships through exceptional customer service. Experience with telehealth or virtual client interaction platforms is highly valued. We are looking for an individual with outstanding communication and interpersonal skills, capable of building trust and rapport with clients remotely. A strong background in product knowledge and ingredient efficacy is essential. You will also be involved in creating educational content, such as blog posts, social media tips, and video tutorials, to engage a wider audience. The ability to stay updated on industry trends and new product launches is crucial. This role requires a self-motivated individual with excellent organizational skills, able to manage a client caseload efficiently. You will contribute to refining our client's remote service offerings and ensuring a seamless, high-quality client experience. If you are a dedicated aesthetician eager to shape the future of remote beauty consultations, we invite you to apply.
Location: This role is based in Kitale, Trans-Nzoia, KE and is fully remote.
Responsibilities:
Location: This role is based in Kitale, Trans-Nzoia, KE and is fully remote.
Responsibilities:
- Conduct virtual skin consultations and analyses.
- Develop personalized skincare plans and treatment recommendations.
- Provide expert advice on product selection and usage.
- Educate clients on best practices for skin health and beauty.
- Build and maintain strong, long-term client relationships.
- Address client inquiries and resolve skincare concerns effectively.
- Create engaging educational content for digital platforms.
- Stay current with industry trends, treatments, and product innovations.
- Collaborate with the team to enhance remote service offerings.
- Maintain detailed client records and track progress.
- Diploma or certification in Aesthetics or Cosmetology.
- Proven experience as a licensed Aesthetician.
- Strong knowledge of skincare science, ingredients, and various skin conditions.
- Excellent communication, empathy, and client relationship-building skills.
- Experience with virtual consultation platforms and telehealth is a plus.
- Proficiency in digital marketing and content creation is advantageous.
- Self-motivated with strong organizational and time management skills.
- Ability to work independently in a remote environment.
- Passion for the beauty and wellness industry.
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Senior Aesthetician & Client Relations Specialist
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Aesthetician with exceptional client relations expertise to join their dynamic, fully remote team. This pivotal role involves delivering a comprehensive range of advanced skincare treatments, consultations, and personalized wellness plans to a discerning clientele. As a remote-first organization, we foster a collaborative and supportive virtual environment where innovation and client satisfaction are paramount. The ideal candidate will possess a deep understanding of dermatological principles, innovative beauty technologies, and a passion for client well-being.
Responsibilities:
Responsibilities:
- Perform advanced facial treatments, including microdermabrasion, chemical peels, and laser therapies (where applicable and certified).
- Conduct in-depth skin analysis and provide personalized recommendations for treatments and home care routines.
- Educate clients on skincare ingredients, product benefits, and lifestyle adjustments for optimal skin health.
- Build and maintain strong, long-term relationships with clients through exceptional communication and service.
- Manage client appointments, follow-ups, and ensure a seamless client experience from consultation to post-treatment.
- Stay abreast of the latest trends, techniques, and product innovations in the beauty and wellness industry.
- Contribute to the development of new service offerings and treatment protocols.
- Maintain meticulous client records and ensure compliance with all relevant health and safety regulations.
- Collaborate effectively with remote team members to achieve departmental and organizational goals.
- Utilize virtual communication tools for client consultations, follow-ups, and team meetings.
- Certified Aesthetician with a recognized diploma or degree in cosmetology or a related field.
- Minimum of 5 years of progressive experience in a similar role, preferably with a focus on advanced treatments.
- Proven ability to build and retain a loyal client base.
- Excellent communication, interpersonal, and customer service skills.
- Proficiency in using virtual communication and consultation platforms.
- Strong knowledge of skincare ingredients, product formulations, and treatment modalities.
- Ability to work independently, manage time effectively, and maintain high standards in a remote setting.
- A passion for continuous learning and professional development in the beauty and wellness sector.
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8
Lead Aesthetician & Client Relations Specialist (Remote)
Posted 14 days ago
Job Viewed
Job Description
Our client, a premier online beauty and wellness platform, is looking for an experienced and visionary Lead Aesthetician & Client Relations Specialist to manage their remote client engagement and service delivery. In this critical role, you will oversee the development and execution of personalized skincare and wellness strategies, delivered entirely through virtual consultations and digital platforms. You will be responsible for training and mentoring a team of remote beauty advisors, ensuring consistent high-quality service and adherence to brand standards. Your expertise in advanced skincare techniques, product knowledge, and client psychology will be instrumental in building lasting client relationships and driving customer satisfaction. This position requires a deep understanding of various skin types, concerns, and effective treatment modalities. You will also contribute to content creation, including educational materials, webinars, and social media engagement, to establish our client as a thought leader in the beauty and wellness space. The role involves analyzing client feedback, identifying trends, and proactively suggesting service enhancements. The ideal candidate will have a proven track record in the beauty industry, exceptional communication and interpersonal skills, and the ability to thrive in a remote, fast-paced environment. A passion for wellness and a commitment to client well-being are essential. You will work collaboratively with marketing and technology teams to ensure a seamless digital client experience. This is an unparalleled opportunity to shape the future of remote beauty services and impact clients globally, all while working remotely, though the operational hub is in **Thika, Kiambu, KE**.
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