8,446 Service Delivery Manager jobs in Kenya

Kenya
The Client Success Manager (CSM) is a pivotal role within our organization, responsible for managing client relationships, overseeing people management initiatives, and fostering collaboration across departments. The CSM serves as the primary point of contact for designated clients, ensuring their needs are met and expectations exceeded.

This role requires strong leadership skills, exceptional communication abilities, and a passion for driving client success.

Requirements

• 3+ years in a client-facing or customer-service management role.
• 1+ years managing teams and subordinates, with a proven track record of developing high-performing teams.
• Prior experience working in a B2B environment
• Strong leadership, communication, and negotiation skills.
• Ability to multitask and perform under pressure in a fast-paced environment.
• Strategic thinker with experience in growth planning and service alignment.
• Skilled in change management and driving process adoption.
• Culturally competent with strong cross-cultural communication skills.
• Proficient in Google Suite, Slack, and general computer usage.
• Experience in e-commerce or BPO is a bonus.
• Bachelor's degree in Business, Communications, or a related field.

Internet and Device Requirements:

• Reliable internet connection
• System: Windows 11 / 32-bit Operation system.
• RAM 8GB or more
• Processors - Intel Core i5 or up.
• Laptop (No Chromebook, Linux OS, or Desktop)
• Wired headset
• Quiet working environment

What We Bring to The Table:

• A 100% work-from-home opportunity with a flexible, follow-the-sun working arrangement.
• Career development opportunities in a fast-growing, global company.
• A supportive and inclusive work environment that values diversity and collaboration.
• The chance to work with leading brands and make a real impact on their customer experience.

How We Operate / Our Values:

• Treat others as you would like to be treated.
• Do what you say you're going to do. Show don't tell.
• Prioritize the listener.
• Focus on the facts.

Ready to Join Us?
If you're passionate about delivering exceptional service, leading high-performing teams, and making a real impact in a global company, we'd love to hear from you

Apply now to join Influx and help us redefine the human experience in online business.

IMPORTANT NOTES:**
Influx never asks candidates to make any payment throughout the entire recruitment process.

Successful candidates will be contacted only through email ending with

Apply Here

• Manage the end-to-end delivery of IT services, ensuring they meet defined SLAs and business objectives.
• Implement and mature IT Service Management (ITSM) processes based on ITIL best practices.
• Oversee incident, problem, and change management processes.
• Develop and maintain service catalogs and operational level agreements (OLAs).
• Monitor service performance, identify trends, and implement improvement strategies.
• Manage relationships with third-party IT service providers and vendors.
• Conduct regular service reviews with stakeholders, providing performance reports and insights.
• Ensure compliance with security policies and regulatory requirements.
• Lead and mentor IT support and operations teams.
• Facilitate effective communication and collaboration between remote and on-site teams.

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 7 years of experience in IT service delivery, operations, or management.
• Proven experience implementing and managing ITIL-based processes.
• Strong understanding of ITSM tools and technologies.
• Excellent knowledge of IT infrastructure, cloud services, and application support.
• Demonstrated ability to manage SLAs, vendor relationships, and continuous improvement initiatives.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional communication, leadership, and stakeholder management skills.
• Ability to balance remote work with occasional on-site collaboration.
• ITIL Foundation certification is required; higher-level certifications are a plus.

• Coordinate daily dispatch and scheduling of company vehicles and drivers.
• Monitor vehicle performance, fuel consumption, and maintenance needs.
• Ensure compliance with all traffic laws, safety regulations, and company policies.
• Maintain accurate records of vehicle maintenance, repairs, and mileage.
• Optimize delivery routes to enhance efficiency and reduce operational costs.
• Manage relationships with third-party logistics providers and vendors.
• Utilize fleet management software and GPS tracking systems for real-time monitoring.
• Respond promptly to and resolve any transportation-related issues or emergencies.
• Generate reports on fleet utilization, costs, and performance metrics.
• Assist in the procurement and disposal of company vehicles.

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum of 5 years of experience in fleet management, logistics, or transportation coordination.
• Proven experience in managing diverse vehicle fleets and optimizing logistics operations.
• Strong understanding of transportation regulations, safety standards, and maintenance best practices.
• Proficiency in fleet management software, GPS tracking systems, and Microsoft Office Suite.
• Excellent organizational, problem-solving, and communication skills.
• Ability to work independently, manage time effectively, and thrive in a remote work environment.
• Experience with route planning and optimization software is a plus.

• Design and develop innovative and diverse menus for various catering events.
• Oversee all aspects of culinary operations, ensuring exceptional quality and presentation.
• Manage kitchen staff, providing training, guidance, and performance evaluations.
• Source high-quality ingredients and maintain optimal inventory levels.
• Implement and enforce strict food safety and hygiene standards.
• Control food costs and manage kitchen budgets effectively.
• Collaborate with clients to understand their specific needs and dietary restrictions.
• Ensure efficient preparation and timely delivery of all food orders.
• Stay current with culinary trends, techniques, and best practices.
• Contribute to the overall growth and success of the catering service.

• Culinary degree or equivalent professional training from a recognized institution.
• Minimum of 7 years of progressive experience in professional kitchens, with at least 3 years in a Head Chef or Executive Sous Chef role, preferably in catering.
• Proven ability to create exceptional and innovative menus.
• Strong understanding of food costing, inventory management, and budget control.
• Excellent leadership, team management, and communication skills.
• Proficiency in food safety and hygiene regulations.
• Creative flair and a passion for delivering outstanding culinary experiences.
• Ability to manage multiple projects and deadlines in a fast-paced environment.
• Experience in menu engineering and recipe development is essential.

• Monitor and manage fleet operations remotely, ensuring optimal vehicle utilization and adherence to schedules.
• Coordinate daily dispatching activities, assigning routes and loads to drivers based on efficiency and customer requirements.
• Track vehicle movements, driver performance, and delivery times using GPS and fleet management systems.
• Schedule and oversee preventative maintenance and repairs for the fleet, minimizing downtime.
• Manage fuel consumption and costs, implementing strategies for optimization.
• Ensure compliance with all transportation regulations, safety standards, and company policies.
• Respond promptly to operational issues, such as breakdowns, delays, or accidents, and facilitate timely resolutions.
• Maintain accurate records of fleet inventory, maintenance logs, driver hours, and operational expenses.
• Communicate effectively with drivers, clients, and internal stakeholders to provide updates and resolve queries.
• Analyze operational data to identify trends, areas for improvement, and cost-saving opportunities.
• Generate regular reports on fleet performance, safety metrics, and logistical efficiency.

• Proven experience in fleet management, logistics coordination, or a similar transportation-related role.
• Proficiency with fleet management software, dispatching systems, and GPS tracking technology.
• Strong understanding of transportation regulations, safety protocols, and industry best practices.
• Excellent problem-solving and decision-making abilities.
• Exceptional organizational and time-management skills, with the ability to multitask in a fast-paced environment.
• Effective communication and interpersonal skills for coordinating with a remote workforce and external partners.
• Ability to work independently and manage responsibilities effectively without direct supervision.
• Familiarity with vehicle maintenance scheduling and cost control strategies.
• Experience in data analysis and report generation is a plus.

• Plan and optimize delivery routes for efficiency, cost-effectiveness, and timeliness.
• Coordinate and manage the daily activities of delivery drivers and personnel.
• Monitor delivery progress and proactively address any delays or issues that arise.
• Ensure compliance with all safety regulations and company policies related to transportation and delivery.
• Manage delivery schedules and resources to meet customer demand and service level agreements.
• Utilize logistics software and tracking systems to monitor operations and performance.
• Analyze delivery data to identify areas for improvement in efficiency, cost, and customer experience.
• Provide clear communication and support to drivers, addressing their concerns and questions.
• Liaise with customers and internal teams to resolve delivery-related issues and ensure satisfaction.
• Implement performance metrics and conduct regular reviews to drive operational excellence.
• Assist in the recruitment, training, and onboarding of new delivery staff.
• Maintain accurate records of deliveries, driver hours, and operational metrics.
• Contribute to the development and implementation of new logistics strategies and technologies.
• Foster a positive and safety-conscious work environment for the delivery team.

• Bachelor's degree in Logistics, Supply Chain Management, Operations Management, or a related field.
• Minimum of 4 years of experience in logistics planning, delivery operations, or transportation supervision.
• Proven experience in route planning, scheduling, and managing delivery fleets.
• Strong understanding of transportation regulations, safety protocols, and compliance.
• Proficiency in logistics software, mapping tools, and GPS tracking systems.
• Excellent organizational, time-management, and problem-solving skills.
• Strong leadership and communication abilities, with experience managing remote teams.
• Ability to work independently, make decisions, and manage multiple priorities in a fast-paced remote environment.
• High attention to detail and accuracy in record-keeping and planning.
• A commitment to customer satisfaction and operational efficiency.
• Experience in using delivery management platforms is a plus.

Ben jij een gedreven professional met passie voor klantgericht werken en procesoptimalisatie? Quanza zoekt een Service Manager die de hoogste kwaliteit van onze dienstverlening waarborgt, de klanttevredenheid vergroot en continu streeft naar procesverbetering.

• Plan and organize safe and engaging outdoor adventure trips.
• Lead groups of participants on hiking, camping, and other adventure activities.
• Provide expert knowledge on local geography, wildlife, and natural history.
• Ensure the safety and well-being of all participants at all times.
• Conduct pre-trip briefings and orient participants on trip expectations and safety guidelines.
• Administer first aid and emergency care as needed.
• Manage all necessary equipment and ensure it is in good working condition.
• Monitor weather conditions and adjust plans accordingly to ensure safety.
• Maintain a positive and encouraging attitude to enhance the participant experience.
• Educate participants on environmental ethics and leave-no-trace principles.
• Develop and adhere to risk management plans for all excursions.
• Communicate effectively with participants before, during, and after the trip.
• Troubleshoot and resolve any issues that arise during an expedition.
• Manage participant group dynamics to foster a cooperative and enjoyable atmosphere.
• Maintain detailed records of trips, participant feedback, and any incidents.
• Stay current with best practices in outdoor adventure guiding and safety standards.
• The role is based in Garissa, Garissa, KE and is fully remote.

• Proven experience as an outdoor adventure guide or in a related leadership role.
• Certification in Wilderness First Aid/Responder and CPR is mandatory.
• Extensive knowledge of local terrain, navigation, and survival skills.
• Demonstrated leadership and group management abilities.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to remain calm and make sound decisions in emergencies.
• Passion for the outdoors and a commitment to environmental conservation.
• Strong physical fitness and stamina.
• Ability to work independently and manage remote logistics effectively.
• Experience with virtual communication tools for pre-trip coordination.