4,927 Senior Technician jobs in Kenya
Remote Field Service Technician - Technical Support
50200 Tuwan
KES80000 Monthly
WhatJobs
Posted 7 days ago
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Job Description
Our client is looking for a skilled Remote Field Service Technician to join their dynamic team. While the role is based in Bungoma, Bungoma, KE, it operates on a fully remote basis, focusing on providing on-site technical assistance and installation services. This position requires a candidate with strong problem-solving abilities, a hands-on approach to technical challenges, and excellent customer service skills. You will be responsible for ensuring that client equipment is installed, maintained, and repaired to the highest standards, often requiring independent judgment and initiative.
Responsibilities:
Responsibilities:
- Perform on-site installation, troubleshooting, and maintenance of specialized equipment.
- Diagnose and resolve technical issues reported by clients, providing effective solutions.
- Conduct routine inspections and preventative maintenance to ensure optimal equipment performance.
- Collaborate with the remote support team to escalate complex issues and share knowledge.
- Provide technical guidance and training to clients on equipment usage and basic maintenance.
- Document all service calls, including issues found, actions taken, and resolutions, in the company's CRM system.
- Manage inventory of parts and tools, ensuring timely replenishment.
- Adhere to all safety protocols and company procedures during on-site visits.
- Maintain a professional demeanor and build strong relationships with clients.
- Prepare detailed service reports and submit them promptly.
- Operate and maintain a company-provided vehicle if applicable.
- Proven experience as a Field Service Technician or in a similar technical support role.
- Strong understanding of mechanical, electrical, and software systems relevant to the company's products.
- Excellent diagnostic and problem-solving skills.
- Ability to interpret technical manuals, schematics, and blueprints.
- Proficient in using diagnostic tools and testing equipment.
- Strong customer service and interpersonal skills.
- Ability to work independently and manage time effectively.
- Valid driver's license and a clean driving record.
- A technical diploma or certification in a relevant field is highly desirable.
- Must be comfortable traveling to client sites within the Bungoma region.
- This position requires direct client interaction at their locations, but administrative and planning tasks are conducted remotely.
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Senior HVAC Technician - Remote Technical Support Specialist
80100 Nairobi, Nairobi
KES120000 Annually
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Posted today
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Job Description
Our client is seeking a skilled and experienced Senior HVAC Technician to join their remote technical support team. This is a fully remote position, allowing you to provide expert guidance and support from your home office. As a Remote Technical Support Specialist, you will be responsible for assisting customers and field technicians with complex troubleshooting, diagnostics, and repair guidance for a wide range of HVAC systems. You will leverage remote diagnostic tools, video conferencing, and detailed technical documentation to provide effective solutions. The ideal candidate will have extensive hands-on experience with various HVAC equipment, a strong understanding of refrigeration cycles, electrical systems, and control systems, and excellent communication and problem-solving skills. Responsibilities include: Providing remote technical support to customers and on-site technicians experiencing issues with HVAC equipment; Diagnosing complex HVAC problems using remote diagnostic tools and troubleshooting methodologies; Guiding users through repair procedures, maintenance tasks, and system checks; Analyzing technical issues and identifying root causes; Documenting technical issues, solutions, and customer feedback in a support ticketing system; Developing and updating technical documentation, troubleshooting guides, and FAQs; Collaborating with product development and engineering teams to relay customer feedback and suggest product improvements; Providing training and mentorship to junior support staff in a remote setting; Staying current with advancements in HVAC technology and best practices. Qualifications: A relevant trade certification (e.g., NTC, HVAC Technician Diploma) or equivalent experience; Minimum of 7 years of hands-on experience as an HVAC Technician, with a strong focus on commercial and residential systems; Proven experience in troubleshooting and repairing a wide variety of HVAC equipment, including AC units, furnaces, chillers, and ventilation systems; Solid understanding of refrigeration cycles, electrical schematics, control systems (BMS), and air balancing; Excellent diagnostic skills and the ability to interpret technical manuals and diagrams; Strong verbal and written communication skills, with the ability to explain technical concepts clearly; Proficiency in using remote support tools and software; Ability to work independently, manage time effectively, and prioritize tasks in a remote environment. This is a fantastic opportunity to utilize your expertise from Mombasa, Mombasa, KE .
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Remote Lead HVAC Systems Technician - Technical Support
80202 Shella
KES480000 Annually
WhatJobs
Posted 5 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead HVAC Systems Technician to join their global support team in a fully remote capacity. In this critical role, you will be the primary technical point of contact for complex HVAC system issues reported from various client sites. You will be responsible for remotely diagnosing, troubleshooting, and providing expert guidance to on-site technicians, ensuring optimal performance and longevity of HVAC installations. Your duties will include analyzing system performance data, reviewing diagnostic reports, interpreting technical schematics, and developing detailed repair strategies. You will leverage your extensive knowledge of various HVAC equipment, refrigeration cycles, control systems, and building management systems (BMS) to provide accurate and timely solutions. This role requires exceptional problem-solving skills, the ability to work autonomously, and excellent communication abilities to articulate technical solutions to both technical and non-technical personnel. You will also contribute to the development of training materials and best practice guides for field technicians, aimed at enhancing their diagnostic capabilities. The successful candidate will be adept at using remote diagnostic tools, interpreting sensor data, and recommending preventative maintenance schedules based on performance trends. A key focus will be on ensuring compliance with all relevant safety standards and environmental regulations. This is an opportunity to shape the maintenance strategies for critical infrastructure from a distance, directly impacting operational efficiency and client satisfaction. While the role is fully remote, the context involves supporting installations primarily in the **Malindi, Kilifi, KE** region. A minimum of 5 years of hands-on experience in HVAC system installation, maintenance, and repair is mandatory, along with a strong understanding of electrical and mechanical principles related to HVAC. Relevant certifications (e.g., EPA Universal, NATE) are highly advantageous. You will be expected to manage multiple complex cases simultaneously and maintain detailed records of all support activities. This position requires a proactive and analytical mindset, with a passion for resolving challenging technical problems in the building services sector.
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2
Lead Automotive Diagnostic Technician - Remote Technical Support
20100 Mwembe
KES180000 Annually
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Posted 5 days ago
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Job Description
Our client, a global leader in automotive technology, is looking for a skilled and experienced Lead Automotive Diagnostic Technician to provide remote technical support. In this role, you will be the primary point of contact for complex vehicle diagnostic issues, offering expert guidance to dealership technicians and service centers worldwide. This position operates on a remote-first basis, allowing you to leverage your deep understanding of automotive systems from your home office. Your responsibilities will include analyzing diagnostic data, interpreting fault codes, and recommending precise repair procedures for a wide range of vehicle makes and models. You will collaborate closely with engineering and product development teams to identify recurring issues and provide feedback for future product improvements. This role requires exceptional problem-solving skills and the ability to explain intricate technical concepts clearly and concisely to individuals with varying levels of technical expertise. You will develop and maintain a knowledge base of common issues and solutions, contributing to training materials for service personnel. The ideal candidate will have extensive hands-on experience with modern diagnostic equipment, scan tools, and vehicle communication interfaces. Proficiency in interpreting electrical schematics and mechanical diagrams is essential. You should possess a strong understanding of powertrain, chassis, electrical, and infotainment systems. This is a unique opportunity to utilize your diagnostic expertise in a challenging and rewarding remote environment, contributing to the seamless operation of vehicles for customers globally. You will be instrumental in ensuring customer satisfaction by enabling efficient and accurate repairs through expert remote consultation.
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3
Lead Field Service Technician (Remote Technical Support)
10100 Nyeri Town
KES550000 Annually
WhatJobs
Posted 6 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Technician to provide advanced remote technical support and guidance for installation and maintenance operations. This role is crucial for ensuring the efficient and effective resolution of complex technical issues, troubleshooting installation challenges, and guiding on-site technicians through intricate maintenance procedures. The ideal candidate will possess deep technical expertise in a relevant field, strong problem-solving skills, and exceptional communication abilities, particularly in conveying technical information clearly and concisely in a remote setting. You will serve as the primary point of escalation for challenging technical problems, leveraging remote diagnostic tools and virtual collaboration.
Key Responsibilities:
Key Responsibilities:
- Provide expert remote technical support and troubleshooting for installation, maintenance, and repair of complex equipment and systems.
- Guide and mentor junior field service technicians remotely, assisting them in diagnosing and resolving difficult technical issues.
- Develop and update technical documentation, including installation manuals, troubleshooting guides, and best practice advisories.
- Analyze service reports and customer feedback to identify recurring issues and areas for product or process improvement.
- Utilize remote diagnostic tools, software, and communication platforms to effectively assess and resolve technical problems.
- Conduct remote training sessions for field technicians and customers on equipment operation, maintenance, and troubleshooting.
- Collaborate with engineering and product development teams to relay field feedback and contribute to product enhancements.
- Ensure all remote support activities are logged accurately and efficiently in the service management system.
- Maintain up-to-date knowledge of product lines, industry best practices, and emerging technologies.
- Escalate critical issues to appropriate internal stakeholders when necessary.
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Electronics, or a related technical field.
- A minimum of 7-9 years of progressive experience in field service, technical support, or maintenance roles, with a significant focus on complex systems.
- Proven ability to troubleshoot and resolve advanced technical problems remotely.
- In-depth knowledge of installation and maintenance procedures for electromechanical systems, industrial equipment, or similar technologies.
- Excellent diagnostic skills and proficiency with testing equipment and remote diagnostic tools.
- Exceptional verbal and written communication skills, with the ability to clearly explain complex technical concepts to various audiences in a remote environment.
- Strong interpersonal and leadership skills, with the ability to mentor and guide remote teams.
- Proficiency with CRM and remote support software.
- Ability to work independently, manage time effectively, and handle high-pressure situations in a remote setting.
- A proactive and customer-centric approach to problem-solving.
- Familiarity with the types of installations and maintenance required in the region of Nyeri, Nyeri, KE would be an advantage.
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4
Senior Automotive Diagnostic Technician - Remote Technical Support
20200 Kapsuser
KES190000 Annually
WhatJobs
Posted 7 days ago
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Job Description
Our client is seeking a highly skilled Senior Automotive Diagnostic Technician to provide remote technical support and expertise. In this unique, fully remote role, you will leverage your extensive knowledge of automotive systems to assist field technicians, customers, and service centers with complex diagnostic challenges. Your responsibilities will include analyzing technical issues, providing step-by-step troubleshooting guidance, and contributing to the development of diagnostic resources. This position requires a deep understanding of engine management, electrical systems, HVAC, and other automotive components, including advanced diagnostic tools and software. The ideal candidate will have a proven track record as a master technician with exceptional problem-solving skills. Strong communication abilities, both written and verbal, are crucial for effectively conveying technical information remotely. Proficiency with remote diagnostic platforms, video conferencing tools, and technical documentation is essential. You must be a self-starter, capable of working independently and managing your time effectively in a remote environment. This is an exciting opportunity for an experienced automotive professional to share their expertise and contribute to improving service quality across the board, all while enjoying the benefits of remote work. While the role is conceptually linked to **Kericho, Kericho, KE**, it is a fully remote position. We are seeking a meticulous, knowledgeable, and patient technician who is passionate about automotive diagnostics and committed to providing outstanding remote technical assistance.
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Lead Automotive Diagnostic Technician - Remote Technical Support
00100 Abothuguchi West
KES700000 Annually
WhatJobs
Posted 7 days ago
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Job Description
Our client is a leading automotive solutions provider looking for an experienced and highly skilled Lead Automotive Diagnostic Technician to join their innovative remote technical support team. This is a fully remote position, offering the flexibility to work from anywhere and contribute your expertise to a global customer base. You will be responsible for providing advanced diagnostic support for a wide range of automotive issues, guiding field technicians and customer service representatives through complex troubleshooting processes. This role involves analyzing vehicle data, interpreting diagnostic trouble codes, and recommending effective repair solutions. You will also be involved in developing training materials and contributing to the knowledge base for automotive diagnostics. The ideal candidate possesses deep knowledge of modern vehicle systems, including engine management, transmission, electrical systems, and advanced driver-assistance systems (ADAS). Proven experience with various diagnostic tools and software (e.g., OEM scan tools, oscilloscopes, multi-meters) is essential. Exceptional analytical and problem-solving skills are required, along with the ability to communicate complex technical information clearly and concisely, both verbally and in writing. This remote role demands a proactive approach, strong customer service orientation, and the ability to work independently while collaborating effectively with a virtual team. You will be instrumental in ensuring customer satisfaction and maintaining the high standards of our client's technical support services. This is a prime opportunity for a seasoned automotive professional to transition into a remote advisory role, leveraging their technical acumen to solve challenging problems and enhance the skills of others. Join a company committed to innovation and continuous improvement in the automotive sector, offering a dynamic and rewarding remote work experience. This position is associated with our client's headquarters in Nairobi, Nairobi, KE .
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Lead Field Service Technician & Technical Support Specialist
01001 Ngong
KES180000 Annually
WhatJobs
Posted 7 days ago
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Job Description
Our client is seeking a highly skilled and customer-focused Lead Field Service Technician & Technical Support Specialist to join their fully remote technical operations team. This role involves providing expert on-site and remote support for complex equipment and systems. You will be responsible for diagnosing and resolving technical issues, performing installations and maintenance, and ensuring optimal performance of client assets. The ideal candidate possesses extensive hands-on technical experience, strong troubleshooting abilities, and exceptional communication skills to guide clients through technical challenges. This is a fully remote position, requiring self-motivation and the ability to manage your time effectively while travelling to client sites as needed.
Key Responsibilities:
Key Responsibilities:
- Provide expert technical support and troubleshooting for hardware and software issues.
- Perform installations, repairs, and preventative maintenance on complex equipment.
- Diagnose technical problems and implement effective solutions in a timely manner.
- Guide customers through step-by-step solutions to technical problems remotely and on-site.
- Maintain detailed records of service calls, including issues, resolutions, and parts used.
- Develop and deliver technical training to customers and junior technicians.
- Identify opportunities for product or service improvements based on customer feedback.
- Manage inventory of spare parts and tools required for service operations.
- Ensure compliance with all safety protocols and company policies.
- Collaborate with engineering and product teams to resolve complex technical challenges.
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7
Senior Automotive Diagnostic Technician - Remote (Technical Support)
60101 Embu, Eastern
KES55000 Monthly
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a forward-thinking automotive technology company, is seeking a highly experienced Senior Automotive Diagnostic Technician to provide remote technical support. This is a unique opportunity to leverage your in-depth automotive knowledge in a fully remote capacity. You will be responsible for assisting field technicians and customer repair centers in diagnosing and resolving complex issues with advanced automotive systems and components. Your expertise will be critical in analyzing diagnostic data, interpreting error codes, and guiding repair processes through virtual communication channels. This role requires a comprehensive understanding of modern vehicle electronics, engine management systems, and diagnostic tools. You will act as a subject matter expert, providing clear, concise, and actionable advice to support the efficient and accurate repair of vehicles. The ability to troubleshoot remotely, interpret technical schematics, and maintain detailed records of support interactions is essential. You must be a proactive problem-solver with excellent communication skills and the capacity to work independently and manage your workload effectively from a home office.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide expert remote technical assistance to automotive technicians regarding diagnostic challenges.
- Analyze diagnostic trouble codes (DTCs), vehicle data logs, and sensor readings.
- Interpret technical manuals, wiring diagrams, and service bulletins to guide repair procedures.
- Communicate complex technical information clearly and effectively to on-site technicians.
- Troubleshoot issues related to engine performance, electrical systems, transmission, and other vehicle components.
- Document all diagnostic processes, findings, and recommendations in the support system.
- Stay current with the latest automotive technologies, diagnostic tools, and repair techniques.
- Collaborate with engineering teams to provide feedback on product performance and potential improvements.
- Assist in the development of diagnostic guides and training materials for technical support.
- Maintain a high level of customer satisfaction by ensuring efficient and accurate problem resolution.
Qualifications:
- Minimum of 7 years of experience as an Automotive Technician, with a strong emphasis on diagnostics and repair.
- Proven expertise in diagnosing and repairing modern vehicles, including complex electronic systems.
- Proficiency with automotive diagnostic scan tools and software (e.g., OBD-II scanners, OEM diagnostic platforms).
- Ability to read and understand complex technical documentation, wiring diagrams, and schematics.
- Excellent analytical, problem-solving, and critical-thinking skills.
- Strong verbal and written communication skills, with the ability to explain technical concepts clearly.
- Experience working in a remote or technical support role is a significant advantage.
- Relevant ASE certifications (e.g., A6, A7, A8, L1, L2) or equivalent are highly desirable.
- Ability to work independently and manage time effectively in a remote work environment.
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8
Senior Field Service Technician - Remote Technical Support Lead
00200 Ongata Rongai, Rift Valley
KES290000 Annually
WhatJobs
Posted 7 days ago
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Job Description
Our client is seeking a highly skilled Senior Field Service Technician to join their technical operations team in a fully remote capacity. This role is critical for providing advanced remote technical support, troubleshooting, and guidance to on-site field teams and clients. The ideal candidate will possess extensive experience in diagnosing and resolving complex mechanical, electrical, or IT issues across a range of equipment and systems. You will be responsible for leveraging remote diagnostic tools, creating technical documentation, training junior technicians, and ensuring the efficient resolution of service issues. The ability to work autonomously, communicate technical information clearly, and manage a caseload of complex problems remotely is paramount.
Responsibilities:
Qualifications:
Responsibilities:
- Provide expert-level remote technical support and troubleshooting for complex equipment issues.
- Diagnose mechanical, electrical, and/or software problems using remote diagnostic tools and techniques.
- Develop and maintain comprehensive technical documentation, including manuals, guides, and troubleshooting procedures.
- Train and mentor junior field service technicians on advanced diagnostic and repair methods.
- Collaborate with engineering and product development teams to identify product improvements and solutions.
- Manage service requests, prioritize urgent issues, and ensure timely resolution.
- Conduct remote quality assurance checks on service work performed by field teams.
- Stay updated on product specifications, service bulletins, and new technologies.
- Escalate complex issues to higher-level support or engineering teams when necessary.
- Provide remote guidance and support during installations, maintenance, and repair operations.
- Analyze service data to identify trends and areas for operational improvement.
- Ensure adherence to safety protocols and company service standards.
- Communicate effectively with clients and internal stakeholders regarding service status and resolutions.
Qualifications:
- Associate's or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Computer Science, or a related technical field.
- A minimum of 5-7 years of experience as a field service technician or in a similar technical support role.
- Proven expertise in diagnosing and repairing complex systems (specify relevant industry, e.g., industrial machinery, IT hardware, medical devices).
- Proficiency with remote diagnostic software and tools.
- Strong understanding of electronic and mechanical principles.
- Excellent analytical, problem-solving, and critical-thinking skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Demonstrated ability to work independently, manage time effectively, and meet deadlines in a remote environment.
- Experience in creating technical documentation and training materials.
- Relevant certifications in specific equipment or technologies are highly desirable.
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