1,595 Senior Technician jobs in Kenya
Remote Field Service Technician - Technical Support
30501 Kitale, Rift Valley
KES90000 Annually
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Job Title: Remote Field Service Technician
About the Role: Our client is looking for a dedicated and skilled Remote Field Service Technician to provide on-site support for their cutting-edge equipment. While the role involves field service, the coordination, dispatch, and initial diagnostics will be handled remotely. This is a fantastic opportunity for an individual who is comfortable working independently in the field and possesses strong technical troubleshooting abilities. You will be responsible for installing, maintaining, and repairing complex machinery at customer locations. Our client values proactive problem-solving and excellent customer interaction. This role requires travel to customer sites within the specified region, but all administrative and planning aspects are managed remotely.
Responsibilities:
Qualifications:
About the Role: Our client is looking for a dedicated and skilled Remote Field Service Technician to provide on-site support for their cutting-edge equipment. While the role involves field service, the coordination, dispatch, and initial diagnostics will be handled remotely. This is a fantastic opportunity for an individual who is comfortable working independently in the field and possesses strong technical troubleshooting abilities. You will be responsible for installing, maintaining, and repairing complex machinery at customer locations. Our client values proactive problem-solving and excellent customer interaction. This role requires travel to customer sites within the specified region, but all administrative and planning aspects are managed remotely.
Responsibilities:
- Perform installations, maintenance, and repairs on specialized equipment at customer sites.
- Conduct on-site diagnostic testing to identify hardware and software issues.
- Execute troubleshooting procedures based on remote guidance and technical documentation.
- Ensure all service activities are accurately documented in the company's CRM system.
- Communicate effectively with customers to explain technical issues and resolutions.
- Adhere to all safety protocols and company guidelines while on-site.
- Manage and maintain inventory of spare parts and tools.
- Provide feedback to the engineering team on product performance and potential improvements.
- Respond promptly to service requests and emergencies.
- Achieve customer satisfaction by resolving technical issues efficiently.
- Collaborate with remote support teams to resolve complex problems.
- Conduct routine inspections and preventative maintenance.
- Ensure tools and equipment are in good working order.
- Stay updated with product knowledge and technical advancements.
- Manage travel logistics and expense reporting.
Qualifications:
- High School Diploma or equivalent; technical certifications preferred.
- Minimum of 3 years of experience in field service, technical support, or a related role.
- Proven ability to diagnose and repair electromechanical systems.
- Familiarity with reading technical manuals, blueprints, and schematics.
- Excellent troubleshooting and problem-solving skills.
- Strong customer service and communication abilities.
- Ability to work independently with minimal supervision and manage time effectively.
- Comfortable traveling to customer locations regularly.
- Proficiency in using diagnostic tools and software.
- Basic understanding of networking concepts is a plus.
- Ability to lift and carry heavy equipment as required.
- Must possess a valid driver's license and a clean driving record.
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0
Remote Field Service Technician (Technical Support)
00100 Abothuguchi West
KES70000 month
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Our client is seeking a skilled and adaptable Remote Field Service Technician to join their innovative technical team. While the role is primarily remote, it involves occasional on-site support for specialized installations and maintenance, often coordinated virtually. You will be responsible for providing remote technical assistance, troubleshooting complex equipment issues, and guiding clients through installation and maintenance procedures via video calls and remote desktop access. This position demands a deep understanding of electro-mechanical systems, diagnostic tools, and network connectivity. Key responsibilities include diagnosing hardware and software failures, repairing equipment, and performing routine maintenance checks, all primarily managed remotely. You will document all service and repair actions, maintain records of service calls, and update customer information in the database. The ideal candidate possesses strong problem-solving skills, excellent communication abilities, and a customer-centric approach. Proficiency in remote diagnostic tools, network protocols, and relevant software applications is essential. You must be capable of working independently, managing your time effectively, and demonstrating a high level of technical aptitude. A willingness to travel occasionally for on-site support when necessary is required, though the core of the work is performed remotely. This role offers the chance to apply your technical expertise in a flexible, remote-friendly environment, contributing to the seamless operation of critical systems for our diverse clientele. Join a team that values innovation and provides opportunities for continuous learning and professional development in a rapidly evolving technological landscape.
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Remote Field Service Technician - Technical Support (Remote Troubleshooting)
50200 Kakamega, Western
KES150000 month
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Our client is looking for a skilled Remote Field Service Technician to provide expert-level technical support and troubleshooting for their advanced equipment. This is a unique, fully remote opportunity where you will diagnose and resolve technical issues by guiding on-site personnel through remote assistance. Your role will involve leveraging your deep understanding of mechanical, electrical, and software systems to ensure our clients' operations run smoothly. The ideal candidate is adept at remote communication, possesses exceptional problem-solving skills, and has extensive experience with complex machinery or technical systems.
Responsibilities:
Responsibilities:
- Provide remote technical assistance and troubleshooting for equipment failures and performance issues.
- Guide on-site personnel through diagnostic procedures, repair steps, and maintenance activities using clear instructions and visual aids.
- Analyze technical documentation, schematics, and diagnostic data to identify root causes of problems.
- Document all troubleshooting steps, resolutions, and customer interactions accurately in the ticketing system.
- Escalate complex issues to Tier 2/3 support or engineering teams when necessary.
- Provide feedback to product development teams on recurring issues and potential product improvements.
- Maintain a high level of customer satisfaction through efficient and effective problem resolution.
- Stay updated on product knowledge, technical updates, and repair procedures.
- Conduct remote training sessions for customers on equipment operation and basic troubleshooting.
- Manage your remote workload efficiently and prioritize tasks to meet service level agreements.
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Electronics Technology, or a related technical field.
- Minimum of 4 years of experience in field service, technical support, or a similar role involving hands-on troubleshooting of complex equipment.
- Proven ability to diagnose and resolve mechanical, electrical, and software issues.
- Proficiency with diagnostic tools, multimeters, oscilloscopes, and relevant software.
- Excellent verbal and written communication skills, with the ability to provide clear and concise instructions remotely.
- Strong analytical and problem-solving skills.
- Experience guiding non-technical personnel through technical procedures.
- Ability to interpret technical manuals, schematics, and blueprints.
- Familiarity with remote support tools and platforms.
- Self-motivated, detail-oriented, and capable of working independently in a remote setting.
- (Preference) Experience with industrial machinery, automation systems, or specialized equipment relevant to our client's industry.
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2
Remote Maintenance Technician - Technical Support
40101 Kisumu
KES90000 Annually
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Our client is seeking a skilled and resourceful Remote Maintenance Technician to provide remote technical support and guidance for equipment installations and upkeep. This is a completely remote position, allowing you to leverage your technical expertise from any location. You will be responsible for assisting on-site teams and clients through detailed, step-by-step instructions, troubleshooting guides, and virtual diagnostic sessions. Your role will involve interpreting technical manuals, schematics, and diagnostic reports to guide users through repair and maintenance procedures. You will be a key point of contact for resolving technical issues related to machinery, electronics, or complex systems, utilizing video conferencing and remote desktop tools to effectively diagnose problems. This position requires a deep understanding of mechanical and electrical systems, excellent problem-solving abilities, and the capacity to explain complex technical concepts in a clear and concise manner. The ideal candidate is highly organized, possesses strong communication skills, and thrives in an independent work environment. You will contribute to minimizing downtime and ensuring the optimal performance of equipment by providing timely and effective remote assistance. This role is crucial for ensuring operational continuity and customer satisfaction. You will also be involved in documenting common issues and developing troubleshooting resources to enhance remote support capabilities. Proficiency with diagnostic tools and a strong understanding of preventative maintenance strategies are essential for success in this remote capacity.
Responsibilities:
Qualifications:
Responsibilities:
- Provide remote technical support for equipment maintenance and repair.
- Guide users through troubleshooting procedures via phone, video, and chat.
- Interpret technical manuals, schematics, and diagnostic data.
- Assist in diagnosing and resolving mechanical and electrical issues.
- Document technical solutions and create troubleshooting guides.
- Advise on preventative maintenance schedules and best practices.
- Collaborate with field service teams remotely for complex issues.
- Maintain accurate records of support interactions and resolutions.
Qualifications:
- Proven experience as a Maintenance Technician or in a similar technical support role.
- Strong knowledge of mechanical, electrical, and electronic systems.
- Proficiency in reading and interpreting technical documentation and schematics.
- Excellent problem-solving and diagnostic skills.
- Effective communication and interpersonal skills for remote interaction.
- Ability to provide clear, concise technical instructions.
- Experience with remote support tools and technologies.
- Technical certification or degree in a relevant field is a plus.
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3
Remote Installation & Maintenance Technician - Technical Support
90100 Mumbuni
KES80000 Annually
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Our client is seeking a skilled and customer-focused Remote Installation & Maintenance Technician to provide technical support and guidance for their product installations. This fully remote role involves assisting customers remotely with the setup, troubleshooting, and maintenance of various equipment and systems. You will guide customers through installation processes, diagnose technical issues using remote diagnostic tools, and provide clear, step-by-step solutions. The ideal candidate possesses strong technical aptitude, excellent communication and interpersonal skills, and patience when dealing with customers who may have varying levels of technical expertise. Experience with diagnostic software, remote access tools, and a solid understanding of mechanical or electronic systems are essential. You will maintain detailed records of customer interactions, technical issues, and resolutions. A commitment to providing exceptional remote customer support and ensuring customer satisfaction is paramount.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide remote technical assistance for product installation and setup.
- Diagnose and troubleshoot technical issues reported by customers via phone, email, or chat.
- Guide customers through maintenance procedures and repair processes.
- Utilize remote diagnostic tools and software to identify root causes of problems.
- Document all customer interactions, technical issues, and resolutions in the CRM system.
- Escalate complex issues to higher-level support teams when necessary.
- Develop and maintain a knowledge base of common technical issues and solutions.
- Educate customers on product features and best practices for usage and maintenance.
- Stay up-to-date with product updates and technical advancements.
- Contribute to improving the overall customer support experience.
Qualifications:
- Proven experience in technical support, installation, or maintenance roles, preferably with remote customer interaction.
- Strong understanding of mechanical, electrical, or software systems relevant to the client's products.
- Proficiency with diagnostic tools, remote access software, and CRM systems.
- Excellent problem-solving, troubleshooting, and analytical skills.
- Exceptional communication, listening, and interpersonal skills.
- Ability to explain technical concepts clearly and concisely to non-technical users.
- Ability to work independently and manage time effectively in a remote environment.
- High school diploma or equivalent; technical certifications are advantageous.
- Familiarity with the technical infrastructure in Machakos, Machakos, KE is a plus, though the role is fully remote.
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4
Field Service Technician
80105 Nairobi, Nairobi
KES180000 Annually
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Our client is seeking a skilled and reliable Field Service Technician to perform on-site installations, maintenance, and repairs of specialized equipment. This role requires a hands-on approach and the ability to travel to various customer locations, primarily within the Malindi region. You will be responsible for diagnosing technical issues, implementing effective solutions, and ensuring optimal performance of installed systems. Key duties include conducting preventative maintenance, troubleshooting complex mechanical and electrical problems, and performing necessary repairs or replacements. The ideal candidate will have a strong background in mechanical and electrical systems, with proven experience in a field service capacity. You should be proficient in using diagnostic tools and testing equipment. Excellent customer service skills are essential, as you will be interacting directly with clients to explain technical issues and solutions. This position involves a hybrid work arrangement, requiring both on-site customer visits and potential remote reporting or support activities. You must be self-motivated, organized, and capable of managing your schedule efficiently to meet service demands. The ability to work independently and as part of a team, coupled with a commitment to safety and quality, is crucial for success in this role. This is an excellent opportunity for a technically adept individual looking to build a career in equipment service and maintenance.
Key Responsibilities:
Key Responsibilities:
- Install, maintain, and repair specialized equipment at customer sites.
- Diagnose and troubleshoot technical issues accurately and efficiently.
- Perform routine preventative maintenance to ensure equipment reliability.
- Conduct repairs and replace faulty components as needed.
- Provide technical support and guidance to customers on equipment operation.
- Document all service activities, findings, and resolutions.
- Adhere to all safety protocols and company procedures.
- Manage inventory of parts and tools effectively.
- Communicate effectively with customers and internal support teams.
- Technical diploma or certification in Electrical Engineering, Mechanical Engineering, or a related field.
- Minimum of 3 years of experience as a Field Service Technician or in a similar hands-on technical role.
- Strong mechanical and electrical troubleshooting skills.
- Proficiency with diagnostic equipment and hand tools.
- Excellent customer service and communication skills.
- Ability to travel to customer locations as required.
- Valid driver's license and a clean driving record.
- Ability to work independently and manage time effectively.
- Familiarity with safety procedures in industrial or technical environments.
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5
Field Service Technician
50100 Kitale, Rift Valley
KES45000 month
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Our client is seeking a highly skilled and motivated Field Service Technician to join their dynamic team. This is a completely remote position, offering the flexibility to work from anywhere. The ideal candidate will be responsible for providing essential installation, maintenance, and repair services for a variety of technical equipment. You will be instrumental in ensuring that our clients' operational needs are met efficiently and effectively, upholding the highest standards of service delivery.
Key Responsibilities:
Key Responsibilities:
- Perform remote diagnostics and troubleshooting of complex technical issues across a wide range of equipment.
- Guide clients through installation processes, providing clear and concise instructions via video calls and documented guides.
- Schedule and conduct remote maintenance checks and preventative services to ensure optimal equipment performance.
- Develop and deliver detailed reports on service activities, including findings, actions taken, and recommendations for improvement.
- Collaborate with cross-functional teams, including engineering and customer support, to resolve escalated technical challenges.
- Maintain an up-to-date knowledge base of all products and service protocols, adapting to new technologies and updates.
- Manage inventory of necessary parts and tools, ensuring timely procurement and dispatch for on-site interventions when absolutely necessary (though this role is primarily remote, occasional on-site support may be required for critical issues, with travel expenses covered).
- Provide exceptional customer service, building strong relationships and ensuring client satisfaction through effective communication and problem-solving.
- Adhere to all company safety protocols and regulatory requirements, even in a remote setting.
- Contribute to the continuous improvement of service procedures and documentation.
- Proven experience in technical installation and maintenance roles.
- Strong understanding of electrical, mechanical, and software systems relevant to the industry.
- Excellent diagnostic and problem-solving abilities.
- Proficiency in using remote support tools and technologies.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- A proactive and self-motivated attitude, with the ability to work independently and manage time effectively.
- High school diploma or equivalent; vocational training or certification in a relevant technical field is highly desirable.
- Ability to adapt to a rapidly evolving technological landscape.
- A dedicated workspace with reliable internet connectivity is essential for this role.
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6
Field Service Technician
90100 Gathiruini
KES60 Hourly
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Our client is looking for a skilled and reliable Field Service Technician to provide essential installation and maintenance services. This is a fully remote contractor position requiring you to travel to client sites as needed. You will be responsible for the installation, maintenance, and repair of specialized equipment, ensuring optimal performance and customer satisfaction. Your duties will include diagnosing technical issues, performing preventative maintenance, replacing faulty parts, and conducting on-site training for clients on equipment operation and basic troubleshooting. A strong understanding of mechanical and electrical systems is essential, as is the ability to read and interpret technical manuals and schematics. The ideal candidate will possess excellent hands-on technical skills, a customer-focused attitude, and the ability to work independently with minimal supervision. Prior experience in a field service role, particularly with the type of equipment our client provides, is highly advantageous. You must have a valid driver's license and a reliable vehicle. Strong problem-solving skills and attention to detail are critical for diagnosing and resolving complex issues. This role requires flexibility and the ability to manage your schedule effectively. If you are a technically proficient individual who enjoys hands-on work and providing valuable on-site support, we encourage you to apply for this flexible contracting opportunity.
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7
Field Service Technician
50200 Bungoma, Western
KES150000 Annually
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Job Description
Our client is looking for a skilled and reliable Field Service Technician to join their operations. This role involves providing on-site installation, maintenance, and repair services for specialized equipment. While this role requires significant travel to client sites across various regions, the candidate will be provided with a company vehicle and a flexible schedule, allowing for a hybrid work arrangement where administrative tasks can be completed remotely. The Field Service Technician will be responsible for diagnosing technical issues, performing routine maintenance, and carrying out complex repairs on mechanical, electrical, and hydraulic systems. You will ensure all services are completed to the highest standards, adhering to safety protocols and manufacturer specifications. Effective communication with clients to understand their needs and provide clear explanations of work performed is crucial. The ideal candidate will possess strong troubleshooting skills, a thorough understanding of diagnostic tools, and the ability to interpret technical manuals and schematics. Experience with a variety of equipment, particularly within the industrial sector, is highly valued. This position demands a proactive approach to problem-solving, excellent customer service skills, and the ability to work independently with minimal supervision. The successful applicant will manage their service schedule efficiently and maintain accurate service reports. A commitment to safety and quality is paramount. This role offers the opportunity to work hands-on with advanced technology and build strong relationships with clients, ensuring their equipment operates at peak performance.
Responsibilities:
Qualifications:
Responsibilities:
- Install, maintain, and repair specialized equipment at client locations.
- Diagnose and troubleshoot mechanical, electrical, and hydraulic system failures.
- Perform routine preventive maintenance to ensure optimal equipment performance.
- Conduct on-site technical support and customer training.
- Read and interpret technical manuals, blueprints, and schematics.
- Utilize diagnostic tools and testing equipment effectively.
- Maintain accurate service records and submit timely reports.
- Adhere to all safety regulations and company policies.
- Communicate effectively with customers regarding service needs and resolutions.
- Manage parts inventory and ensure proper usage of materials.
Qualifications:
- Technical degree or certification in a relevant field (e.g., Mechanical, Electrical).
- Minimum of 3 years of experience as a Field Service Technician or similar role.
- Proficiency in diagnosing and repairing mechanical, electrical, and hydraulic systems.
- Strong understanding of technical manuals and schematics.
- Excellent customer service and communication skills.
- Ability to work independently and manage time effectively.
- Valid driver's license and a clean driving record.
- Willingness to travel to customer sites as required.
- Basic computer skills for reporting and communication.
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8
Field Service Technician
20100 Mwembe
KES2500000 Annually
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Our client is looking for a skilled and reliable Field Service Technician to join their remote support team, specializing in the installation, maintenance, and repair of specialized industrial equipment. While this is a remote role in terms of team collaboration and management, the nature of the work requires travel to client sites within specific regions as needed. You will be the primary point of contact for on-site technical support, ensuring that our clients' equipment operates at peak performance. Key responsibilities include diagnosing and troubleshooting mechanical, electrical, and software issues with equipment, performing routine preventive maintenance, installing and commissioning new machinery, and providing technical training to client personnel. You will also be responsible for managing service inventory, documenting all service activities accurately, and communicating effectively with the central support team regarding technical issues and resolutions. The ideal candidate will possess strong technical aptitude, hands-on experience with diagnostic tools and equipment, and a thorough understanding of electro-mechanical systems. Excellent problem-solving skills, customer service orientation, and the ability to work independently with minimal supervision are crucial. A diploma or certification in a relevant technical field (e.g., Electrical, Mechanical, Electronics) and a minimum of 3 years of experience in field service or technical support is required. A valid driver's license and a willingness to travel frequently to client locations are essential. Join our client and provide critical on-site support, ensuring the operational success of our valued customers.
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