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Senior Field Operations Technician
Posted 5 days ago
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Job Description
Our client, a fast-growing company specializing in advanced infrastructure and technology installations, is seeking a highly skilled Senior Field Operations Technician to join their expert, fully remote support team. This role is critical for providing high-level technical assistance, troubleshooting complex issues, and ensuring the seamless operation of client systems across various remote sites. The ideal candidate will possess extensive hands-on experience in diagnosing and repairing sophisticated equipment, managing technical documentation, and mentoring junior technicians. This position offers a unique chance to contribute to critical operational success while enjoying the autonomy and flexibility of a remote work arrangement. We are looking for a problem-solver with excellent diagnostic skills and the ability to guide and support field teams virtually.
Responsibilities:
Responsibilities:
- Provide advanced technical support and troubleshooting for complex installation and maintenance issues remotely.
- Diagnose hardware, software, and network problems using sophisticated diagnostic tools.
- Develop and maintain detailed technical documentation, including installation guides, troubleshooting manuals, and best practice procedures.
- Create and deliver remote training sessions for field technicians and support staff.
- Guide and mentor junior technicians, providing expert advice and problem-solving assistance.
- Collaborate with engineering and product development teams to provide feedback on product performance and identify areas for improvement.
- Manage and coordinate remote support requests, ensuring timely resolution and high customer satisfaction.
- Perform remote system checks, preventative maintenance, and updates as required.
- Assist in the planning and deployment of new installations or system upgrades.
- Ensure adherence to safety protocols and company standards in all operational activities.
- Technical degree or certification in Electronics, Computer Science, Engineering Technology, or a related field.
- Minimum of 7 years of experience in field service, technical support, or installation and maintenance of complex systems.
- Proven expertise in diagnosing and repairing a wide range of hardware, software, and network issues.
- Strong understanding of electrical, mechanical, and IT systems relevant to the industry.
- Excellent problem-solving, analytical, and critical thinking skills.
- Proficiency in using remote diagnostic tools and technical support platforms.
- Exceptional communication and interpersonal skills, with the ability to clearly explain technical concepts to various audiences.
- Demonstrated ability to lead, mentor, and provide guidance to junior team members remotely.
- Ability to work independently and manage time effectively in a remote setting.
- Experience with specific equipment or technologies relevant to the company's offerings (e.g., industrial machinery, communication systems, specialized electronics).
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