3,070 Senior Technical Support Engineer Cloud Services Remote jobs in Kenya
Junior Cloud Support Specialist
Posted 18 days ago
Job Viewed
Job Description
Our client is looking for an enthusiastic and motivated Junior Cloud Support Specialist to join their fully remote team. This is an exceptional opportunity for individuals passionate about technology and eager to launch their career in the cloud computing sector. You will be providing essential technical support to clients and internal teams, assisting with troubleshooting cloud-based services and applications. This role is designed for aspiring IT professionals who are keen to learn and grow within a supportive, remote-first environment.
Responsibilities:
Responsibilities:
- Respond to and resolve technical support tickets related to cloud services (e.g., AWS, Azure, Google Cloud).
- Assist users with account management, access issues, and general inquiries about cloud platforms.
- Monitor cloud infrastructure for performance issues and potential outages.
- Document support processes, common issues, and their resolutions for internal knowledge base.
- Escalate complex technical problems to senior support staff or engineering teams.
- Perform basic configuration and troubleshooting of cloud resources under supervision.
- Collaborate with team members via chat, video calls, and project management tools to ensure seamless service delivery.
- Gather user feedback to help identify areas for service improvement.
- Participate in training sessions to enhance knowledge of cloud technologies and support tools.
- Maintain a high level of customer satisfaction through prompt and professional communication.
- Contribute to team meetings and discussions about ongoing projects and support challenges.
- Assist with the onboarding of new remote team members, providing initial technical guidance.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- A foundational understanding of cloud computing concepts (IaaS, PaaS, SaaS).
- Familiarity with at least one major cloud provider (AWS, Azure, or GCP) is a plus.
- Excellent problem-solving and analytical skills.
- Strong written and verbal communication skills, essential for remote collaboration.
- Ability to work independently and manage time effectively in a remote setting.
- A genuine interest in learning about cloud technologies and IT support.
- Customer-service oriented mindset.
- Proficiency in using online collaboration tools (e.g., Slack, Microsoft Teams, Zoom).
- Basic scripting knowledge (e.g., Python, Bash) is beneficial but not required.
- Must have a reliable internet connection and a suitable home office setup.
This advertiser has chosen not to accept applicants from your region.
0
Junior Cloud Operations Technician - Remote Apprenticeship
Posted 23 days ago
Job Viewed
Job Description
Our client is offering a unique, fully remote Apprenticeship opportunity for aspiring Junior Cloud Operations Technicians. This program is designed for individuals with a strong interest in cloud infrastructure, IT operations, and a desire to learn and grow in a fast-paced, technology-driven environment. As an apprentice, you will gain hands-on experience supporting and managing cloud environments, learning essential skills in system administration, network management, and cybersecurity. You will work under the guidance of experienced cloud engineers, contributing to the maintenance and optimization of critical cloud services. This apprenticeship is fully remote, providing a flexible learning experience. You will have the opportunity to work with leading cloud technologies and gain valuable certifications. The ideal candidate is eager to learn, possesses strong problem-solving skills, and can effectively communicate in a virtual setting. Responsibilities will include:
- Assisting in the monitoring of cloud infrastructure performance and availability.
- Supporting the deployment and management of cloud resources (e.g., virtual machines, containers, storage).
- Performing routine system maintenance, updates, and patch management.
- Troubleshooting and resolving technical issues related to cloud services.
- Assisting with network configuration and security implementation within the cloud environment.
- Responding to alerts and incidents, documenting actions taken.
- Collaborating with senior technicians and engineers on various cloud projects.
- Learning and applying cloud security best practices.
- Participating in on-call rotations as required (with appropriate training and support).
- Documenting technical procedures and knowledge base articles.
- A recent high school diploma or equivalent; a technical certification or some college coursework in IT or a related field is a plus.
- Demonstrated interest in cloud computing, IT infrastructure, or technology.
- Basic understanding of operating systems (Windows, Linux) and networking concepts.
- Strong problem-solving and analytical skills.
- Excellent communication and teamwork abilities, with the capacity to collaborate effectively in a remote environment.
- Self-motivated, eager to learn, and committed to professional development.
- Ability to manage time effectively and work independently.
- Passion for technology and a desire to build a career in cloud operations.
- Previous IT support experience or personal projects involving technology are beneficial.
This advertiser has chosen not to accept applicants from your region.
1
Lead Cloud Solutions Architect - Logistics Tech
Posted 17 days ago
Job Viewed
Job Description
Our client is looking for a highly skilled and experienced Lead Cloud Solutions Architect to revolutionize their logistics and warehousing operations through innovative cloud-based solutions. This is a fully remote position, offering the chance to design and implement scalable, robust, and secure cloud infrastructures from anywhere. You will play a critical role in defining the technical vision and strategy for our client's cloud adoption, focusing on enhancing efficiency, reliability, and cost-effectiveness within their supply chain technology stack. Key responsibilities include architecting cloud solutions on platforms like AWS, Azure, or GCP, designing microservices architectures, ensuring high availability and disaster recovery, and implementing CI/CD pipelines for automated deployments. You will work closely with engineering teams, product managers, and business stakeholders to understand requirements and translate them into technical designs. This role also involves evaluating and recommending new cloud technologies, establishing cloud governance policies, and ensuring compliance with industry best practices and security standards. The ideal candidate will possess extensive experience in designing and deploying large-scale cloud environments, with a deep understanding of containerization technologies (Docker, Kubernetes), serverless computing, and infrastructure as code (Terraform, CloudFormation). Strong expertise in networking, security, and database solutions within a cloud context is essential. Proven experience within the logistics or supply chain domain is a significant advantage. As a remote Lead Cloud Solutions Architect, you must be a proactive self-starter with excellent problem-solving skills and the ability to lead technical discussions and mentor other engineers. Strong communication and stakeholder management skills are crucial for success in this role. This is an exceptional opportunity to leverage your cloud expertise to drive significant technological advancements in a vital industry, all within a flexible, fully remote working arrangement. You will be instrumental in building the future of logistics technology for our client, contributing to their competitive edge through innovative and efficient cloud infrastructure.
This advertiser has chosen not to accept applicants from your region.
2
Senior Cloud Solutions Architect - Logistics Tech
Posted 23 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Cloud Solutions Architect to design, implement, and manage cutting-edge cloud infrastructure for their logistics operations. This is a fully remote role, demanding extensive expertise in cloud technologies and a deep understanding of the logistics industry's unique technological needs. You will be responsible for architecting scalable, secure, and cost-effective cloud solutions on platforms like AWS, Azure, or GCP. Your role will involve collaborating with engineering and operations teams to translate business requirements into robust technical designs, ensuring high availability and performance of logistics applications. The ideal candidate will possess a proven track record in designing and deploying complex cloud environments, including microservices, containerization (Docker, Kubernetes), and CI/CD pipelines. Strong experience with infrastructure as code (IaC) tools such as Terraform or CloudFormation is essential. You will also play a key role in defining cloud strategy, evaluating new technologies, and providing technical leadership to the team. We are looking for an individual with excellent problem-solving skills, strong communication abilities, and the capacity to work autonomously in a remote setting. This position offers the opportunity to drive innovation in logistics technology, optimize operational efficiency, and ensure the reliability of critical systems. Your expertise will be crucial in building the foundation for our next generation of logistics software. The Senior Cloud Solutions Architect will also be involved in security best practices, disaster recovery planning, and performance tuning of cloud resources. They will mentor junior engineers and contribute to the overall technical roadmap of the organization. A passion for staying at the forefront of cloud technology and its application in solving real-world logistics challenges is highly desirable.
Responsibilities:
Responsibilities:
- Design, build, and maintain highly available, scalable, and secure cloud infrastructure.
- Develop architectural blueprints for cloud-native applications and microservices.
- Implement and manage containerization technologies (Docker, Kubernetes).
- Define and enforce cloud security best practices and compliance standards.
- Utilize Infrastructure as Code (IaC) tools for automated provisioning and management.
- Collaborate with development and operations teams to optimize application performance and reliability.
- Evaluate and recommend new cloud services and technologies.
- Provide technical leadership and mentorship to engineering teams.
- Develop and implement disaster recovery and business continuity strategies.
- Troubleshoot and resolve complex cloud infrastructure issues.
- Bachelor's degree in Computer Science, Engineering, or a related technical field. Master's degree preferred.
- Minimum of 8 years of experience in IT infrastructure and cloud computing, with at least 4 years in a Solutions Architect role.
- Extensive hands-on experience with major cloud platforms (AWS, Azure, GCP).
- Proficiency in containerization technologies (Docker, Kubernetes) and CI/CD tools.
- Strong knowledge of networking, security, and database technologies in a cloud context.
- Experience with Infrastructure as Code (IaC) tools (Terraform, CloudFormation).
- Excellent analytical, problem-solving, and architectural design skills.
- Outstanding communication and interpersonal skills, with the ability to explain complex technical concepts.
- Proven ability to work independently and manage complex projects in a remote environment.
- Experience within the logistics or supply chain industry is highly advantageous for roles impacting operations around Kisumu, Kisumu, KE .
This advertiser has chosen not to accept applicants from your region.
3
Lead Technical Support Engineer - Cloud Services (Remote)
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Lead Technical Support Engineer specializing in Cloud Services. This is a fully remote position, offering you the chance to provide expert-level technical assistance and guidance to our diverse client base from wherever you are located. You will be responsible for diagnosing and resolving complex technical issues related to cloud infrastructure, platforms, and services, leading a team of support engineers, and contributing to the continuous improvement of our support operations. This role demands deep technical expertise, exceptional problem-solving abilities, and strong leadership qualities.
Responsibilities:
The ideal candidate will possess a strong background in IT support, with specialized knowledge in cloud computing environments. Proven experience in leading technical teams, strong diagnostic and troubleshooting skills, and excellent communication abilities are essential. The ability to manage workload effectively, prioritize tasks, and maintain composure under pressure in a remote setting is crucial. If you are passionate about cloud technology and driven to provide world-class technical support, we encourage you to apply. This role directly supports our technical infrastructure and client solutions serving the region of Ongata Rongai, Kajiado, KE .
Responsibilities:
- Lead a remote team of technical support engineers, providing guidance, mentorship, and performance management.
- Diagnose, troubleshoot, and resolve advanced technical issues across various cloud platforms (e.g., AWS, Azure, GCP).
- Serve as a point of escalation for complex customer inquiries and technical challenges.
- Develop and maintain comprehensive technical documentation, including knowledge base articles, troubleshooting guides, and best practice recommendations.
- Collaborate with engineering and product development teams to identify and resolve product defects and enhance service offerings.
- Proactively monitor system performance and identify potential issues before they impact customers.
- Develop and deliver technical training to support staff and potentially clients.
- Analyze support ticket trends to identify recurring issues and areas for process improvement.
- Ensure timely and effective communication with customers throughout the resolution process.
- Contribute to the development and implementation of new support tools and technologies.
- Stay current with the latest advancements in cloud technologies and support methodologies.
- Champion customer satisfaction by providing prompt, accurate, and professional technical support.
- Participate in on-call rotation as needed to address critical customer issues.
The ideal candidate will possess a strong background in IT support, with specialized knowledge in cloud computing environments. Proven experience in leading technical teams, strong diagnostic and troubleshooting skills, and excellent communication abilities are essential. The ability to manage workload effectively, prioritize tasks, and maintain composure under pressure in a remote setting is crucial. If you are passionate about cloud technology and driven to provide world-class technical support, we encourage you to apply. This role directly supports our technical infrastructure and client solutions serving the region of Ongata Rongai, Kajiado, KE .
This advertiser has chosen not to accept applicants from your region.
4
Senior Technical Support Engineer - Cloud Services (Remote)
Posted 14 days ago
Job Viewed
Job Description
Our client is seeking an experienced Senior Technical Support Engineer to join their world-class, fully remote customer service team. This role is pivotal in providing advanced technical assistance and resolving complex issues for clients using their cutting-edge cloud services. The ideal candidate will possess a deep understanding of cloud infrastructure, networking, and operating systems, coupled with exceptional troubleshooting and problem-solving abilities. You will be responsible for diagnosing and resolving critical technical problems, escalating issues when necessary, and documenting solutions for the knowledge base. This is a remote-first position, demanding excellent communication skills, both written and verbal, to effectively interact with customers and internal teams. You will be a primary point of contact for escalated support cases, requiring a calm demeanor under pressure and a customer-centric approach. Strong experience with cloud platforms (e.g., AWS, Azure, GCP) and containerization technologies (e.g., Docker, Kubernetes) is highly desirable. You will also be involved in identifying trends in customer issues and providing feedback to product development teams to improve service reliability and user experience. This role requires a proactive attitude, a willingness to learn, and the ability to work independently while being a strong team player in a virtual environment. The successful candidate will contribute to maintaining high customer satisfaction ratings and ensuring the smooth operation of client systems. We are looking for someone passionate about technology and dedicated to delivering outstanding support. Your ability to articulate technical solutions to both technical and non-technical audiences will be critical. This position offers a fantastic opportunity to work with leading cloud technologies and grow your career within a supportive and dynamic remote team. You will be instrumental in ensuring the success and satisfaction of our client's users by providing timely and effective technical assistance. This role also involves contributing to training materials and best practice guides for the support team. The environment is fast-paced and requires a continuous learning mindset to keep up with evolving cloud technologies.
This advertiser has chosen not to accept applicants from your region.
5
Senior Lecturer - Online Computer Science
Posted 12 days ago
Job Viewed
Job Description
Our client, a prestigious educational institution committed to innovative online learning, is seeking a dynamic and experienced Senior Lecturer to teach Computer Science courses in a hybrid model. This role involves delivering engaging lectures, facilitating interactive online discussions, developing course materials, and assessing student performance. You will be responsible for inspiring and guiding students through complex topics in computer science, fostering a collaborative learning environment, and staying current with advancements in the field. The ideal candidate will possess a strong academic background, proven teaching experience at the university level, and exceptional communication and interpersonal skills. Proficiency in utilizing Learning Management Systems (LMS) and digital teaching tools is essential. You will work closely with academic departments to ensure curriculum relevance and contribute to the enhancement of online educational delivery. This is an excellent opportunity to share your expertise, influence the next generation of technologists, and contribute to a flexible academic setting. We are looking for passionate educators who are dedicated to student success and committed to excellence in teaching. Your ability to blend theoretical knowledge with practical applications will be highly valued. The hybrid nature of this role allows for a balance between on-campus engagement and remote preparation and delivery.
Responsibilities:
Responsibilities:
- Deliver high-quality lectures and instruction in Computer Science subjects.
- Develop and update course syllabi, content, and assessment materials.
- Facilitate online and in-person student engagement and discussions.
- Evaluate student assignments, exams, and projects.
- Provide academic advising and mentorship to students.
- Contribute to curriculum development and program review.
- Stay current with industry trends and research in Computer Science.
- Utilize LMS and other educational technologies effectively.
- Ph.D. in Computer Science or a closely related field.
- Minimum of 5 years of university-level teaching experience.
- Demonstrated expertise in core Computer Science areas (e.g., algorithms, data structures, software engineering, AI).
- Experience with online and hybrid teaching methodologies.
- Proficiency with Learning Management Systems (e.g., Moodle, Blackboard).
- Excellent presentation, communication, and interpersonal skills.
- Ability to inspire and motivate students.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Senior technical support engineer cloud services remote Jobs in Kenya !
6
Graduate Software Engineer - Cloud Computing
Posted 7 days ago
Job Viewed
Job Description
Our client is actively seeking highly motivated and technically adept recent graduates to join their innovative team as Graduate Software Engineers, specializing in Cloud Computing. This is a premier remote internship program designed for individuals eager to launch their careers in the cutting-edge field of cloud technologies. As a Graduate Software Engineer, you will be immersed in challenging projects, working alongside experienced engineers to design, develop, and deploy scalable cloud-based solutions. You will gain invaluable practical experience with major cloud platforms, focusing on areas such as infrastructure as code, serverless computing, containerization, and cloud security. The role involves contributing to the entire software development lifecycle, from requirement gathering and design to implementation, testing, and deployment. You will be expected to write clean, efficient, and maintainable code, participate in code reviews, and collaborate effectively within a distributed team environment. This is a unique opportunity to learn and apply best practices in cloud architecture and development, under the guidance of industry experts. Key responsibilities will include:
Qualifications:
This is a fully remote position, offering the flexibility to work from your chosen location. Our client is committed to fostering a supportive and inclusive remote work environment, providing comprehensive training and mentorship. You will have the chance to contribute to impactful projects that shape the future of technology, all while building a strong foundation for your professional career. This internship is designed to provide a steep learning curve and significant exposure to real-world cloud engineering challenges. If you are a bright, ambitious graduate passionate about cloud computing and eager to gain hands-on experience in a leading technology company, we encourage you to apply. We are looking for individuals who are driven by innovation and possess a genuine curiosity for solving complex problems in the cloud.
- Assisting in the design and development of cloud-native applications.
- Writing and maintaining code in languages such as Python, Java, or Go.
- Implementing and managing cloud infrastructure using tools like Terraform or CloudFormation.
- Working with container technologies such as Docker and Kubernetes.
- Developing and deploying serverless functions on platforms like AWS Lambda or Azure Functions.
- Participating in code reviews and contributing to architectural discussions.
- Troubleshooting and resolving issues in cloud environments.
- Collaborating with cross-functional teams to define project requirements.
- Learning and applying cloud security best practices.
- Documenting technical designs and solutions.
Qualifications:
- Recent graduate with a Bachelor's or Master's degree in Computer Science, Software Engineering, or a related technical field.
- Solid understanding of programming principles and data structures.
- Familiarity with at least one major cloud platform (AWS, Azure, GCP) is highly desirable.
- Exposure to concepts like microservices, APIs, and CI/CD pipelines.
- Strong problem-solving skills and a meticulous attention to detail.
- Excellent communication and teamwork abilities.
- Self-motivated and eager to learn new technologies in a remote setting.
- Prior internship or project experience in software development or cloud computing is a significant advantage.
This is a fully remote position, offering the flexibility to work from your chosen location. Our client is committed to fostering a supportive and inclusive remote work environment, providing comprehensive training and mentorship. You will have the chance to contribute to impactful projects that shape the future of technology, all while building a strong foundation for your professional career. This internship is designed to provide a steep learning curve and significant exposure to real-world cloud engineering challenges. If you are a bright, ambitious graduate passionate about cloud computing and eager to gain hands-on experience in a leading technology company, we encourage you to apply. We are looking for individuals who are driven by innovation and possess a genuine curiosity for solving complex problems in the cloud.
This advertiser has chosen not to accept applicants from your region.
7
Remote Online Educator (Computer Science)
Posted 23 days ago
Job Viewed
Job Description
Our client is seeking a passionate and experienced Remote Online Educator to teach Computer Science courses at the (University/College level, specify if needed). This is a fully remote position, allowing you to inspire and guide students from anywhere in the world. The ideal candidate will possess deep subject matter expertise, excellent pedagogical skills, and the ability to deliver engaging and effective online learning experiences. You will be responsible for developing curriculum content, facilitating online discussions, assessing student work, and providing academic support to foster a vibrant learning community.
Key Responsibilities:
Key Responsibilities:
- Deliver high-quality online instruction in various Computer Science subjects, including introductory programming, data structures, algorithms, and software engineering.
- Develop and update course materials, including syllabi, lectures, assignments, and assessments, ensuring relevance and pedagogical soundness.
- Facilitate engaging online discussions and activities to promote student interaction and critical thinking.
- Assess student performance through assignments, quizzes, exams, and projects, providing timely and constructive feedback.
- Provide academic advising and support to students, addressing their questions and concerns.
- Utilize various online learning technologies and platforms effectively to create a dynamic learning environment.
- Collaborate with other faculty members and instructional designers to enhance the online learning experience.
- Stay current with advancements in Computer Science and online education methodologies.
- Contribute to curriculum development and program improvement initiatives.
- Maintain accurate records of student progress and academic performance.
- Master's degree or Ph.D. in Computer Science or a closely related field.
- Minimum of 3-5 years of experience in teaching Computer Science at the higher education level.
- Proven experience in designing and delivering effective online courses.
- Strong knowledge of curriculum development and instructional design principles.
- Excellent communication, presentation, and interpersonal skills.
- Proficiency in using learning management systems (LMS) such as Moodle, Blackboard, or Canvas.
- Familiarity with various online teaching tools and technologies.
- Ability to work independently, manage time effectively, and meet deadlines in a remote setting.
- A passion for teaching and commitment to student success.
- Experience with (specific programming languages or areas, e.g., Python, Java, AI, Cybersecurity) is a strong asset.
This advertiser has chosen not to accept applicants from your region.
8
Principal Software Architect (Cloud & AI)
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a highly accomplished and visionary Principal Software Architect with a strong focus on Cloud and Artificial Intelligence to join their pioneering remote workforce. This role demands an individual who can conceptualize, design, and guide the development of scalable, resilient, and intelligent software solutions that leverage cutting-edge cloud technologies and AI/ML capabilities. You will be instrumental in setting the technical direction, defining architectural patterns, and ensuring the successful implementation of complex software systems that drive business innovation.
Responsibilities:
Responsibilities:
- Define and drive the overall software architecture for cloud-native applications, emphasizing scalability, performance, security, and cost-effectiveness.
- Lead the design and implementation of AI/ML solutions, including model development, deployment, and integration into production systems.
- Establish and enforce architectural best practices, coding standards, and design patterns across development teams.
- Evaluate and select appropriate technologies, frameworks, and tools for cloud and AI development.
- Collaborate closely with product managers, engineering leads, and stakeholders to understand business requirements and translate them into technical solutions.
- Provide technical leadership and mentorship to engineering teams, fostering a culture of innovation and technical excellence.
- Conduct architectural reviews, risk assessments, and proof-of-concepts for new technologies and approaches.
- Ensure the integration of AI models into existing systems and workflows, optimizing for performance and user experience.
- Contribute to the continuous improvement of CI/CD pipelines and DevOps practices for cloud-based applications.
- Stay at the forefront of advancements in cloud computing, AI, machine learning, and related technologies.
- Master's or Ph.D. in Computer Science, Engineering, or a related quantitative field, or equivalent practical experience.
- 12+ years of experience in software development, with at least 5 years in a senior architectural role.
- Extensive experience designing and implementing large-scale, distributed systems on major cloud platforms (AWS, Azure, GCP).
- Proven expertise in Artificial Intelligence and Machine Learning, including deep learning frameworks (TensorFlow, PyTorch), NLP, computer vision, and MLOps.
- Strong understanding of microservices architecture, containerization (Docker, Kubernetes), and serverless computing.
- Proficiency in multiple programming languages (e.g., Python, Java, Go).
- Excellent understanding of data engineering principles and big data technologies.
- Exceptional problem-solving, strategic thinking, and communication skills.
- Demonstrated ability to lead and influence technical teams in a remote setting.
This advertiser has chosen not to accept applicants from your region.
9