2 Senior Technical Support Engineer Cloud Services Remote jobs in whatjobs
Senior Technical Support Engineer - Cloud Services (Remote)
Posted 13 days ago
Job Viewed
Job Description
Our client is seeking an experienced Senior Technical Support Engineer to join their world-class, fully remote customer service team. This role is pivotal in providing advanced technical assistance and resolving complex issues for clients using their cutting-edge cloud services. The ideal candidate will possess a deep understanding of cloud infrastructure, networking, and operating systems, coupled with exceptional troubleshooting and problem-solving abilities. You will be responsible for diagnosing and resolving critical technical problems, escalating issues when necessary, and documenting solutions for the knowledge base. This is a remote-first position, demanding excellent communication skills, both written and verbal, to effectively interact with customers and internal teams. You will be a primary point of contact for escalated support cases, requiring a calm demeanor under pressure and a customer-centric approach. Strong experience with cloud platforms (e.g., AWS, Azure, GCP) and containerization technologies (e.g., Docker, Kubernetes) is highly desirable. You will also be involved in identifying trends in customer issues and providing feedback to product development teams to improve service reliability and user experience. This role requires a proactive attitude, a willingness to learn, and the ability to work independently while being a strong team player in a virtual environment. The successful candidate will contribute to maintaining high customer satisfaction ratings and ensuring the smooth operation of client systems. We are looking for someone passionate about technology and dedicated to delivering outstanding support. Your ability to articulate technical solutions to both technical and non-technical audiences will be critical. This position offers a fantastic opportunity to work with leading cloud technologies and grow your career within a supportive and dynamic remote team. You will be instrumental in ensuring the success and satisfaction of our client's users by providing timely and effective technical assistance. This role also involves contributing to training materials and best practice guides for the support team. The environment is fast-paced and requires a continuous learning mindset to keep up with evolving cloud technologies.
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Senior Technical Support Engineer - Cloud Services - Remote
Posted 11 days ago
Job Viewed
Job Description
Our client, a rapidly growing provider of cloud-based software solutions, is seeking a highly skilled Senior Technical Support Engineer to join their fully remote customer success team. This role is vital in providing expert-level technical assistance to clients, troubleshooting complex issues, and ensuring customer satisfaction with our client's cutting-edge cloud services. You will be responsible for diagnosing and resolving technical problems, escalating issues when necessary, and documenting solutions. The ideal candidate will have a deep understanding of cloud infrastructure, networking, operating systems, and application support. Working remotely, you will utilize advanced ticketing systems and remote access tools to effectively support a global client base. This position requires excellent problem-solving skills, strong communication abilities, and a passion for helping customers succeed. You will also play a key role in identifying trends in support requests, providing feedback to the product development team, and contributing to the knowledge base. This is a fantastic opportunity for a dedicated technical support professional to advance their career in a dynamic, remote work environment, supporting innovative cloud technologies.
Responsibilities:
Responsibilities:
- Provide advanced technical support and troubleshooting for cloud-based software applications.
- Diagnose and resolve complex technical issues reported by clients.
- Escalate unresolved issues to appropriate engineering or development teams with detailed documentation.
- Document technical solutions, troubleshooting steps, and best practices for the knowledge base.
- Assist clients with installation, configuration, and usage of the software.
- Monitor customer system performance and provide proactive support.
- Collaborate with cross-functional teams to ensure customer satisfaction.
- Stay current with product updates and new features.
- Mentor junior support engineers and contribute to team training.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in technical support or helpdesk roles, preferably in a SaaS environment.
- Strong understanding of cloud computing concepts (AWS, Azure, GCP) and SaaS architectures.
- Proficiency in troubleshooting operating systems (Windows, Linux), networking protocols, and databases.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Excellent analytical, problem-solving, and critical thinking skills.
- Superior communication and customer service skills, essential for remote client interaction.
- Ability to work independently and manage time effectively in a remote setting.
This advertiser has chosen not to accept applicants from your region.
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