6,490 Senior Hotel Operations Manager Remote Support jobs in Kenya
Assistant Hotel General Manager - Remote Support
Posted 15 days ago
Job Viewed
Job Description
Our client, a leading hospitality management company, is seeking a dedicated and detail-oriented Assistant Hotel General Manager to provide remote support for its properties. This role is designed for an individual with a solid foundation in hotel operations and management, eager to contribute to operational excellence from a fully remote setting. You will assist the General Manager in overseeing daily operations, ensuring adherence to brand standards, managing guest services, and supporting staff development. This position offers a unique opportunity to gain broad experience in hospitality management while enjoying the flexibility of a remote work environment, contributing strategic oversight to hotels in the **Embu, Embu, KE** area.
Responsibilities:
Qualifications:
Responsibilities:
- Support the General Manager in overseeing all aspects of hotel operations, including front desk, housekeeping, food & beverage, and maintenance.
- Assist in implementing and enforcing operational policies and procedures to ensure efficiency and guest satisfaction.
- Help manage departmental budgets, labor costs, and inventory, ensuring financial objectives are met.
- Contribute to staff training and development programs, fostering a positive and productive work environment.
- Monitor guest feedback and online reviews, assisting in the development and implementation of service improvement initiatives.
- Ensure compliance with health, safety, and sanitation regulations.
- Assist in coordinating with vendors and suppliers to manage inventory and procurement.
- Utilize hotel management systems to track performance metrics and generate reports.
- Provide support for sales and marketing efforts aimed at increasing occupancy and revenue.
- Act as a point of contact for guest inquiries and concerns, ensuring prompt and satisfactory resolution.
- Aid in the implementation of new hotel technologies and operational enhancements.
- Maintain clear and effective communication channels with on-site teams and management.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 3 years of experience in hotel operations or a supervisory role within the hospitality industry.
- Understanding of hotel operations, including front office, F&B, and housekeeping.
- Good organizational and time management skills.
- Strong communication and interpersonal abilities.
- Familiarity with hotel management software (PMS) is an advantage.
- Proactive attitude and willingness to learn and take on new responsibilities.
- Ability to work independently and effectively in a remote setting.
- A passion for providing excellent guest service.
This advertiser has chosen not to accept applicants from your region.
0
Boutique Hotel General Manager - Remote Support
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and experienced General Manager to oversee the operations of a luxury boutique hotel, with a focus on remote management and support. This is a fully remote position, allowing you to leverage your expertise from anywhere in Kenya. The General Manager will be responsible for ensuring the highest standards of guest service, operational efficiency, and profitability. Your role will involve strategic planning, financial management, staff leadership, and marketing initiatives. You will work closely with on-site teams to implement service standards, manage budgets, control costs, and drive revenue growth. A key aspect of this role will be to remotely monitor hotel performance, analyze operational data, and implement improvements. The ideal candidate will have a strong background in hospitality management, with proven experience in hotel operations, particularly in boutique or luxury settings. Excellent leadership, communication, and interpersonal skills are paramount, as is a deep understanding of the hospitality industry, customer service best practices, and financial management. You should be adept at using technology for remote management and possess strong analytical and problem-solving skills. The ability to motivate and guide a team from a distance, while ensuring a seamless guest experience, is crucial. This is an exceptional opportunity to lead and innovate within the hospitality sector remotely, supporting a premier establishment in **Ruiru, Kiambu, KE**.
This advertiser has chosen not to accept applicants from your region.
1
Senior Hotel Operations Manager - Remote Support
Posted 7 days ago
Job Viewed
Job Description
Our client, a leading hospitality group, is seeking a highly organized and experienced Senior Hotel Operations Manager to join our fully remote team. This critical role will provide remote oversight and support for multiple hotel properties, focusing on optimizing operational efficiency, enhancing guest satisfaction, and driving profitability. You will leverage your extensive experience in hotel management to guide on-site teams, implement best practices, and ensure consistent service delivery across all assigned locations. The ideal candidate will possess a deep understanding of all aspects of hotel operations, including front desk management, F&B, housekeeping, and event coordination. You will be responsible for analyzing operational data, identifying areas for improvement, and implementing strategic initiatives to elevate the guest experience. This position requires exceptional leadership, communication, and problem-solving skills, along with the ability to work autonomously and effectively manage responsibilities from a remote location.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide remote operational leadership and guidance to hotel management teams.
- Develop and implement strategies to improve guest satisfaction and loyalty.
- Monitor key performance indicators (KPIs) for all hotel operations, including occupancy rates, revenue per available room (RevPAR), and operational costs.
- Analyze financial statements and operational reports to identify trends and areas for improvement.
- Ensure adherence to brand standards, operational procedures, and regulatory requirements.
- Oversee staff training and development programs to enhance service quality.
- Manage relationships with vendors and suppliers to ensure cost-effectiveness and quality.
- Implement operational best practices across all assigned properties.
- Handle escalated guest issues and ensure timely and satisfactory resolution.
- Collaborate with marketing and sales teams to drive revenue growth.
- Conduct remote property assessments and provide actionable recommendations.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hotel management, with a strong track record in operations.
- Proven ability to manage multiple hotel properties or departments effectively.
- In-depth knowledge of hotel operations, including front office, F&B, housekeeping, and revenue management.
- Strong financial acumen and experience with budgeting and P&L management.
- Excellent leadership, communication, and interpersonal skills, adapted for remote interaction.
- Proficiency in property management systems (PMS) and other hotel operational software.
- Demonstrated ability to solve complex operational challenges and make sound decisions.
- Highly organized, detail-oriented, and capable of managing multiple priorities remotely.
- Passion for delivering exceptional guest experiences.
This advertiser has chosen not to accept applicants from your region.
2
Senior Hotel Operations Manager - Remote Support & Strategy
Posted 14 days ago
Job Viewed
Job Description
Our client is seeking a seasoned and strategic Senior Hotel Operations Manager to provide remote leadership and support to their hospitality portfolio. This is a fully remote role, offering the unique opportunity to influence operations and guest experiences from anywhere. You will be responsible for overseeing various aspects of hotel operations, focusing on strategic planning, performance improvement, and ensuring exceptional guest satisfaction across multiple properties. Your expertise will guide teams in areas such as front office management, food and beverage, housekeeping, and F&B. This role involves analyzing operational data, identifying best practices, developing training programs, and providing remote guidance and support to on-site management teams. The ideal candidate will possess a deep understanding of hotel management principles, operational efficiency, and customer service excellence. Strong leadership, excellent problem-solving abilities, and outstanding communication skills for effective remote collaboration are essential. You will be instrumental in driving operational excellence, profitability, and guest loyalty within the group.
Key Responsibilities:
Key Responsibilities:
- Provide strategic guidance and remote support for hotel operations, including front office, F&B, housekeeping, and maintenance.
- Analyze operational performance metrics (e.g., occupancy rates, RevPAR, guest satisfaction scores) and identify areas for improvement.
- Develop and implement operational policies, procedures, and standards to ensure consistency and excellence.
- Create and deliver training programs for hotel staff and management on operational best practices and service standards.
- Conduct virtual property assessments and provide recommendations for enhancing guest experience and operational efficiency.
- Collaborate with property-level management teams to develop and execute action plans.
- Oversee budget management and cost control initiatives for assigned properties.
- Stay current with hospitality industry trends, emerging technologies, and best practices.
- Act as a liaison between property teams and corporate leadership.
- Drive initiatives to improve guest satisfaction, loyalty, and positive online reviews.
- Support the onboarding and training of new hotel management staff.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hotel management, with a strong track record in operations.
- Proven experience in overseeing multiple hotel properties or large-scale operations.
- In-depth knowledge of all hotel operational departments and functions.
- Strong understanding of hotel financial statements and performance metrics.
- Excellent leadership, team management, and motivational skills.
- Exceptional problem-solving, decision-making, and strategic planning abilities.
- Outstanding communication, interpersonal, and presentation skills, crucial for remote leadership.
- Proficiency in hotel management software and remote collaboration tools.
- Ability to travel occasionally (if required for specific project needs, though primarily remote).
This advertiser has chosen not to accept applicants from your region.
3
Remote Senior Hotel Operations Manager (Remote Support)
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking an experienced and strategically minded Remote Senior Hotel Operations Manager to provide crucial remote support and oversight for their hospitality and tourism ventures. This fully remote role requires a seasoned professional with a comprehensive understanding of hotel operations, guest services, and operational efficiency. You will be responsible for remotely monitoring and analyzing operational performance across various properties, identifying areas for improvement, and implementing strategic solutions to enhance guest satisfaction and profitability. Key duties include developing and refining operational procedures, managing budgets, ensuring compliance with industry standards, and providing guidance to on-site teams via virtual channels. The ideal candidate will possess exceptional leadership and communication skills, with the ability to effectively manage and motivate teams from a distance. A strong background in hospitality management, coupled with proficiency in operational software and data analysis tools, is essential. You will play a key role in driving service excellence, optimizing resource allocation, and ensuring a seamless guest experience. This position demands excellent problem-solving abilities, a proactive approach to identifying challenges, and the capacity to make informed decisions in a fast-paced, remote environment. The successful candidate will be adept at leveraging technology to maintain strong operational oversight and foster a culture of continuous improvement. This is an excellent opportunity for a dedicated hospitality professional to leverage their expertise in a flexible, remote capacity, impacting the success of our client's properties. The role is associated with **Nyeri, Nyeri, KE**, but it is a fully remote position.
This advertiser has chosen not to accept applicants from your region.
4
Hotel Operations Manager - Remote Support
Posted 9 days ago
Job Viewed
Job Description
Our client seeks a dynamic and experienced Hotel Operations Manager to provide remote operational support and strategic guidance to multiple properties within their portfolio. This role requires a seasoned professional who can oversee day-to-day operations, drive service excellence, and ensure profitability from a hybrid work arrangement. While primarily remote, there will be occasional travel required to various locations, including **Meru, Meru, KE**, for site visits, team meetings, and operational assessments. You will be responsible for developing and implementing operational policies and procedures, managing departmental budgets, and optimizing resource allocation. Key responsibilities include ensuring high standards of guest satisfaction, implementing staff training programs, and overseeing compliance with health, safety, and sanitation regulations. You will work closely with on-site General Managers to address operational challenges, identify areas for improvement, and implement best practices. This role demands strong leadership, exceptional problem-solving skills, and the ability to communicate effectively across different levels of the organization. You must be proficient in using hotel management software and possess a deep understanding of the hospitality industry. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred, along with a minimum of 4 years of relevant management experience. Excellent interpersonal skills, a proactive attitude, and the ability to manage diverse teams are essential. This is a challenging yet rewarding position for a results-oriented leader who can adapt to a hybrid work model and make a significant impact on operational performance and guest experiences.
This advertiser has chosen not to accept applicants from your region.
5
Senior Hotel Operations Manager - Remote Strategy & Support
Posted 21 days ago
Job Viewed
Job Description
Our client, a leading hospitality group, is seeking a seasoned Senior Hotel Operations Manager to provide remote strategic oversight and operational support to their portfolio of properties. This role is crucial for ensuring consistent service excellence, operational efficiency, and profitability across all managed hotels. You will be responsible for developing and implementing best practices in hotel management, including guest services, F&B operations, housekeeping, revenue management, and staff training. The ideal candidate will have extensive experience in multi-property hotel management and a deep understanding of the operational nuances of the hospitality industry. You will act as a key point of contact for on-site hotel management teams, providing guidance, troubleshooting operational challenges, and conducting remote performance reviews. Your ability to analyze financial reports, identify areas for improvement, and implement corrective actions will be vital. We are looking for a strategic thinker with exceptional leadership and communication skills, who can effectively manage relationships and drive performance from a distance. This position requires a proactive approach to problem-solving and a commitment to upholding our client's high standards of quality and guest satisfaction. Your expertise will be instrumental in optimizing the performance of our client's hotel assets.
Responsibilities:
Qualifications:
Responsibilities:
- Provide remote strategic guidance and operational support to hotel general managers and their teams.
- Develop and implement standardized operating procedures (SOPs) for all hotel departments.
- Monitor and analyze hotel performance metrics, including occupancy rates, ADR, RevPAR, and guest satisfaction scores.
- Identify operational challenges and develop/implement effective solutions.
- Oversee the development and execution of revenue management strategies.
- Ensure adherence to brand standards, health, safety, and sanitation regulations.
- Conduct remote property assessments and provide actionable feedback.
- Facilitate training and development programs for hotel staff.
- Collaborate with corporate departments (e.g., Sales, Marketing, Finance) to align hotel strategies.
- Manage relationships with key vendors and suppliers.
- Assist with budget development and cost control measures for the properties.
- Promote a culture of exceptional guest service and employee engagement.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hotel operations management, with multi-property oversight experience.
- Proven ability to manage and optimize hotel performance across various metrics.
- Strong understanding of hotel operations, including F&B, housekeeping, front desk, and maintenance.
- Excellent knowledge of revenue management principles and systems.
- Exceptional leadership, communication, and interpersonal skills, with the ability to influence remotely.
- Strong analytical and problem-solving capabilities.
- Proficiency in hotel management software (PMS) and reporting tools.
- Ability to travel occasionally for on-site assessments, but primarily working remotely.
- Must be able to work effectively remotely, ideally near Bungoma, Bungoma, KE .
This advertiser has chosen not to accept applicants from your region.
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6
Deputy General Manager or General Manager
Posted today
Job Viewed
Job Description
What you become a part of:
As the Head of Internal Audit, you will report directly to the Chief Financial Officer (CFO) and the Group Managing Director (MD)/ Chief Executive Officer (CEO). You will oversee internal audit activities across all operating units, including manufacturing locations, ensuring robust governance, risk management, and control processes.
This role involves working closely with senior leadership, manufacturing teams, and various departments to assess risks, optimize operations, and ensure compliance with internal policies and external regulations. You will also play a pivotal role in standardizing processes, investigating fraud, and conducting market-specific audits to drive operational excellence and accountability.
What to expect:
Internal Audit Strategy:
- Develop and execute a comprehensive internal audit plan by market and activity, aligned with the organizations strategic goals and risk profile.
- Oversee internal audit activities across all operating units, including manufacturing locations, ensuring critical business processes and geographies are covered.
Risk Management & Market Risk Identification:
- Identify and assess key organizational risks, including market-specific risks, operational, financial, compliance, and IT-related risks.
- Collaborate with leadership to develop and implement risk mitigation strategies, addressing both market-specific and organizational risks.
Audit Execution:
- Conduct audits in-market and via desk-based reviews to evaluate the efficiency and effectiveness of systems, processes, and controls.
- Perform fraud investigations to identify, analyse, and address potential fraudulent activities across the organization.
- Standardize processes and develop SOPs to ensure consistency and compliance across all locations and markets.
Compliance & Governance:
- Ensure adherence to internal policies, procedures, and external regulations across operating units and manufacturing locations.
- Monitor compliance with applicable laws, regulatory requirements, and corporate standards, providing timely recommendations for corrective actions.
Reporting, Remediation & Training:
- Prepare and issue detailed reports on audit findings, risks, and recommendations to the CFO and Group MD/ CEO.
- Oversee the implementation of remedial actions to address audit findings and ensure risks are effectively mitigated.
- Provide training and awareness programs to improve organizational compliance and strengthen internal controls.
Fraud Investigation:
- Lead investigations into suspected fraud, ensuring thorough analysis and reporting of findings to senior management.
- Develop preventive measures and internal controls to reduce exposure to fraudulent activities.
Collaboration & Stakeholder Management:
- Partner with cross-functional teams, including manufacturing teams, to understand business operations and provide actionable recommendations for improvement.
- Foster strong relationships with senior leadership, divisional heads, and external auditors to ensure alignment on internal audit objectives.
Team Leadership & Development:
- Build, lead, and mentor a high-performing internal audit team, fostering a culture of accountability and continuous learning.
- Provide training and development opportunities to enhance team capabilities and ensure alignment with organizational goals.
Process Improvement:
- Identify opportunities to optimize processes, enhance operational efficiency, and strengthen internal controls across all units, including manufacturing sites.
- Leverage technology and data analytics to improve the quality and efficiency of audit processes.
Essential qualifications, experience and skills:
Qualifications:
- Chartered Accountant (CA), Certified Internal Auditor (CIA), or equivalent professional certification is required.
- Additional certifications in risk management or fraud detection (e.g., CISA, CFE) are highly desirable.
Experience:
- 12+ years of progressive experience in internal audit, risk management, or compliance, with at least 5 years in a leadership role.
- Strong exposure to multinational organizations or businesses operating in emerging markets, preferably in the pharmaceutical or FMCG sectors.
- Proven ability to lead audits across multiple geographies and functional areas of an organization, including manufacturing, warehousing, and distribution.
Skills:
- Expertise in internal auditing methodologies, risk assessment frameworks, and control evaluation techniques.
- Strong analytical and problem-solving skills, with the ability to provide actionable recommendations.
- Proficiency in using audit tools and data analytics to enhance audit quality and efficiency.
- Excellent communication and interpersonal skills to interact effectively with stakeholders at all levels.
- Demonstrated ability to lead and develop high-performing teams.
This advertiser has chosen not to accept applicants from your region.
7
Deputy General Manager or General Manager – Internal Audit
Posted today
Job Viewed
Job Description
What you become a part of:
As the Head of Internal Audit, you will report directly to the Chief Financial Officer (CFO) and the Group Managing Director (MD)/ Chief Executive Officer (CEO). You will oversee internal audit activities across all operating units, including manufacturing locations, ensuring robust governance, risk management, and control processes.
This role involves working closely with senior leadership, manufacturing teams, and various departments to assess risks, optimize operations, and ensure compliance with internal policies and external regulations. You will also play a pivotal role in standardizing processes, investigating fraud, and conducting market-specific audits to drive operational excellence and accountability.
What to expect:
Internal Audit Strategy
:
- Develop and execute a
comprehensive internal audit plan
by market and activity, aligned with the organization's strategic goals and risk profile. - Oversee internal audit activities across all operating units, including manufacturing locations, ensuring critical business processes and geographies are covered.
Risk Management & Market Risk Identification
:
- Identify and assess
key organizational risks
, including market-specific risks, operational, financial, compliance, and IT-related risks. - Collaborate with leadership to develop and implement
risk mitigation strategies
, addressing both market-specific and organizational risks.
Audit Execution
:
- Conduct audits
in-market
and via desk-based reviews to evaluate the efficiency and effectiveness of systems, processes, and controls. - Perform
fraud investigations
to identify, analyse, and address potential fraudulent activities across the organization. - Standardize processes and
develop SOPs
to ensure consistency and compliance across all locations and markets.
Compliance & Governance
:
- Ensure adherence to
internal policies, procedures, and external regulations
across operating units and manufacturing locations. - Monitor compliance with applicable laws, regulatory requirements, and corporate standards, providing timely recommendations for corrective actions.
Reporting, Remediation & Training
:
- Prepare and issue
detailed reports
on audit findings, risks, and recommendations to the CFO and Group MD/ CEO. - Oversee the implementation of remedial actions to address audit findings and ensure risks are effectively mitigated.
- Provide
training and awareness programs
to improve organizational compliance and strengthen internal controls.
Fraud Investigation
:
- Lead investigations into suspected fraud, ensuring thorough analysis and reporting of findings to senior management.
- Develop preventive measures and internal controls to reduce exposure to fraudulent activities.
Collaboration & Stakeholder Management
:
- Partner with cross-functional teams, including manufacturing teams, to understand business operations and provide actionable recommendations for improvement.
- Foster strong relationships with senior leadership, divisional heads, and external auditors to ensure alignment on internal audit objectives.
Team Leadership & Development
:
- Build, lead, and mentor a high-performing
internal audit team
, fostering a culture of accountability and continuous learning. - Provide training and development opportunities to enhance team capabilities and ensure alignment with organizational goals.
Process Improvement
:
- Identify opportunities to optimize processes, enhance operational efficiency, and strengthen internal controls across all units, including manufacturing sites.
- Leverage technology and data analytics to improve the quality and efficiency of audit processes.
Essential qualifications, experience and skills:
Qualifications
:
- Chartered Accountant (CA), Certified Internal Auditor (CIA), or equivalent professional certification is required.
- Additional certifications in risk management or fraud detection (e.g., CISA, CFE) are highly desirable.
Experience
:
- 12+ years of progressive experience in internal audit, risk management, or compliance, with at least 5 years in a leadership role.
- Strong exposure to multinational organizations or businesses operating in emerging markets, preferably in the pharmaceutical or FMCG sectors.
- Proven ability to lead audits across multiple geographies and functional areas of an organization, including manufacturing, warehousing, and distribution.
Skills
:
- Expertise in internal auditing methodologies, risk assessment frameworks, and control evaluation techniques.
- Strong analytical and problem-solving skills, with the ability to provide actionable recommendations.
- Proficiency in using audit tools and data analytics to enhance audit quality and efficiency.
- Excellent communication and interpersonal skills to interact effectively with stakeholders at all levels.
- Demonstrated ability to lead and develop high-performing teams.
This advertiser has chosen not to accept applicants from your region.
8
Job Description
Will oversees all aspects of the factory, including planning production, Sales, quality, maximizing efficiency and asset utilization, managing staff, implementing safety procedures, and analyzing performance data to achieve company goals & targets.
Required Candidate profile
Experience in Africa is mandatory , Has proven record of factory operations & sales
This advertiser has chosen not to accept applicants from your region.
9