4,487 Senior Hotel Operations Manager Remote Hospitality Consultant jobs in Kenya
Senior Hotel Operations Manager - Remote Hospitality Consultant
Posted 23 days ago
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Job Description
Our client, a leader in the hospitality sector, is seeking a seasoned Senior Hotel Operations Manager to serve as a Remote Hospitality Consultant. This pivotal role involves providing expert guidance and strategic oversight to hotel properties, focusing on enhancing operational efficiency, guest satisfaction, and profitability. The ideal candidate will possess extensive experience in hotel management, a deep understanding of front-of-house, back-of-house, and F&B operations, and a proven ability to drive improvements from a distance. You will conduct virtual audits, develop operational plans, train remote teams, and implement best practices to elevate the guest experience. Exceptional communication, problem-solving, and leadership skills are essential for success in this position.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Conduct comprehensive remote assessments of hotel operational procedures and standards.
- Develop strategic plans to optimize hotel performance, including revenue management, cost control, and service quality.
- Provide expert advice and guidance on front desk, housekeeping, F&B, and event management operations.
- Develop and implement training programs for hotel staff, delivered virtually or through structured resources.
- Monitor key performance indicators (KPIs) and provide actionable insights for improvement.
- Ensure compliance with health, safety, and hygiene regulations across all properties.
- Assist in the development and implementation of new hotel services and guest experience initiatives.
- Manage and resolve operational challenges and guest feedback effectively.
- Stay abreast of industry trends, best practices, and technological advancements in hospitality management.
- Collaborate with hotel owners and general managers to align operational strategies with business objectives.
- Facilitate remote team meetings and provide ongoing support and mentorship.
- Review and approve operational budgets and financial reports.
- Contribute to the development of standard operating procedures (SOPs).
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- A minimum of 8 years of progressive experience in hotel operations management, with a strong track record of success.
- In-depth knowledge of all aspects of hotel operations, including rooms division, F&B, and sales/marketing.
- Proven experience in revenue management, cost control, and quality assurance.
- Excellent analytical, strategic thinking, and problem-solving abilities.
- Exceptional communication, interpersonal, and presentation skills.
- Demonstrated ability to lead, motivate, and influence teams remotely.
- Proficiency in property management systems (PMS) and other hospitality software.
- Ability to work independently and manage multiple client engagements effectively.
- A passion for delivering exceptional guest experiences.
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Senior Hotel Operations Manager - Luxury Remote Resorts
Posted 5 days ago
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Job Description
Our client, a premier hospitality group renowned for its exceptional guest experiences, is seeking a seasoned Senior Hotel Operations Manager to oversee the strategic management of its unique remote resort properties. This is a fully remote position, requiring you to leverage your expertise in hospitality management to ensure the smooth and efficient operation of properties from a distance. You will be responsible for driving operational excellence, maintaining the highest standards of service, managing budgets, and leading on-site teams to deliver unforgettable guest experiences. The ideal candidate possesses a deep understanding of hotel operations, strong leadership skills, and a passion for delivering luxury hospitality.
Responsibilities:
Qualifications:
Responsibilities:
- Oversee daily operations of multiple remote hotel properties, ensuring adherence to brand standards and service excellence.
- Develop and implement operational strategies to maximize guest satisfaction and operational efficiency.
- Manage departmental budgets, controlling costs and optimizing revenue generation.
- Lead, mentor, and develop on-site management teams at each property, fostering a culture of service and continuous improvement.
- Ensure compliance with all health, safety, and security regulations.
- Monitor guest feedback and implement service recovery protocols as needed.
- Collaborate with marketing and sales teams to drive occupancy and enhance the guest experience.
- Manage vendor relationships and procurement for property needs.
- Conduct regular site visits (as feasible and required) and remote performance assessments.
- Drive innovation in guest services and operational processes.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 8 years of progressive experience in hotel operations management, with a significant portion in leadership roles.
- Proven ability to manage multiple properties or large-scale operations.
- Strong financial acumen, with experience in budgeting, forecasting, and P&L management.
- Exceptional leadership, communication, and interpersonal skills.
- Demonstrated ability to motivate and develop teams.
- A deep understanding of luxury hospitality standards and guest service principles.
- Proficiency in hotel management software and operational tools.
- Ability to thrive in a remote management environment, requiring strong organizational and problem-solving skills.
- Willingness to travel to properties when necessary.
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Senior Operations Manager, Remote Tourism Operations
Posted 1 day ago
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Job Description
Our client, a dynamic leader in the tourism sector, is seeking an experienced Senior Operations Manager to spearhead their fully remote tourism operations. This crucial role involves overseeing the seamless execution of all operational aspects of our client's diverse tourism offerings, ensuring exceptional guest experiences from initial booking through to post-trip engagement. You will manage a distributed team responsible for itinerary planning, vendor management, customer support, and logistics coordination. The ideal candidate possesses a deep understanding of the tourism industry, a proven ability to manage complex operations, and strong leadership skills. Responsibilities include optimizing operational workflows, implementing quality control measures, and driving efficiency across all remote functions. You will analyze operational data to identify areas for improvement, implement cost-saving measures, and ensure compliance with all relevant regulations and industry standards. A Bachelor's degree in Tourism Management, Business Administration, Operations Management, or a related field is required; a Master's degree is advantageous. This is a fully remote position, allowing you to work from anywhere in Kenya, contributing to our operations based in Garissa, Garissa, KE . We are looking for a strategic thinker with a passion for travel and a commitment to operational excellence.
Key Responsibilities:
Key Responsibilities:
- Oversee and manage all day-to-day operations of the remote tourism division.
- Develop and implement operational strategies to enhance efficiency, quality, and customer satisfaction.
- Manage a remote team of operations specialists, providing leadership, guidance, and performance management.
- Ensure the smooth execution of all travel itineraries, bookings, and logistical arrangements.
- Establish and maintain strong relationships with local suppliers, tour operators, and service providers.
- Implement and monitor quality control standards to ensure exceptional guest experiences.
- Analyze operational performance metrics and identify opportunities for process improvement and cost reduction.
- Manage the operational budget, ensuring financial targets are met.
- Ensure compliance with all relevant tourism regulations, safety standards, and company policies.
- Collaborate with sales, marketing, and product development teams to align operational capabilities with business goals.
- Handle complex customer issues and provide timely, effective resolutions.
- Bachelor's degree in Tourism Management, Business Administration, Operations Management, or a related field.
- Minimum of 7 years of progressive experience in operations management, preferably within the tourism or hospitality sector.
- Proven track record of successfully managing complex operations and leading remote teams.
- Deep understanding of the tourism industry, travel trends, and operational challenges.
- Excellent leadership, organizational, and problem-solving skills.
- Strong financial acumen and experience managing budgets.
- Proficiency in travel management software, CRM systems, and project management tools.
- Excellent communication and interpersonal skills, with the ability to build rapport with diverse stakeholders.
- Ability to work independently, prioritize effectively, and meet deadlines in a remote setting.
- A passion for travel and delivering outstanding customer experiences.
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Operations Manager - Remote Tourism Services
Posted 9 days ago
Job Viewed
Job Description
Our client, a leading player in the hospitality and leisure sector, is seeking a highly organized and proactive Operations Manager to oversee their remote tourism services. This role is crucial for ensuring the smooth and efficient delivery of exceptional guest experiences, all managed from a remote work environment. You will be responsible for coordinating various operational aspects, including service quality, vendor management, and problem resolution, ensuring that all aspects align with our client's high standards. The ideal candidate possesses strong leadership skills, a keen eye for detail, and the ability to manage complex logistics from afar. This is an excellent opportunity to make a significant impact on the guest journey within the tourism industry.
Responsibilities:
Qualifications:
This is a unique opportunity to leverage your operational expertise in the vibrant tourism sector, all while enjoying the flexibility of a remote role. Join our client's dedicated team and help shape the future of remote tourism services. The role is based in Naivasha, Nakuru, KE , but is performed fully remotely.
Responsibilities:
- Oversee the day-to-day operations of remote tourism services, ensuring seamless guest experiences.
- Manage and coordinate with a network of local service providers, vendors, and partners.
- Develop and implement operational strategies to enhance service quality and efficiency.
- Monitor service delivery and address any issues or complaints promptly and effectively.
- Ensure compliance with health, safety, and tourism regulations.
- Optimize resource allocation and manage operational budgets.
- Develop and refine standard operating procedures (SOPs) for all service-related activities.
- Analyze operational data to identify areas for improvement and implement corrective actions.
- Foster strong relationships with service providers to ensure high standards are maintained.
- Manage emergency response protocols and ensure timely resolution of unforeseen incidents.
- Train and guide remote support staff to ensure consistent service delivery.
- Prepare regular operational reports for senior management.
- Contribute to the development of new service offerings and operational enhancements.
Qualifications:
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
- Minimum of 4-6 years of experience in operations management, preferably within the tourism or hospitality industry.
- Proven ability to manage remote teams and coordinate complex logistical operations.
- Strong understanding of customer service principles and experience in quality management.
- Excellent problem-solving, decision-making, and conflict-resolution skills.
- Proficiency in operational planning and execution.
- Strong vendor management and negotiation skills.
- Excellent communication, interpersonal, and organizational abilities.
- Ability to work effectively under pressure and manage multiple priorities in a dynamic environment.
- Familiarity with booking systems and customer relationship management (CRM) software.
- Experience in managing remote work operations is highly desirable.
- A passion for travel and providing outstanding guest experiences.
This is a unique opportunity to leverage your operational expertise in the vibrant tourism sector, all while enjoying the flexibility of a remote role. Join our client's dedicated team and help shape the future of remote tourism services. The role is based in Naivasha, Nakuru, KE , but is performed fully remotely.
This advertiser has chosen not to accept applicants from your region.
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Senior Operations Manager - Remote Hotel Services
Posted 5 days ago
Job Viewed
Job Description
Our client, a leading hospitality group, is seeking a highly experienced Senior Operations Manager to oversee and optimize their remote hotel services and guest support operations. This is a unique, fully remote position that requires strong leadership, strategic thinking, and a deep understanding of the hospitality industry. You will be responsible for managing a distributed team, implementing operational best practices, ensuring exceptional guest experiences, and driving efficiency across all guest-facing functions. The ideal candidate is a proven leader with a passion for service excellence and a knack for managing complex operations from a distance.
Responsibilities:
Qualifications:
Responsibilities:
- Develop and implement operational strategies to enhance remote guest services and support.
- Manage, train, and mentor a dispersed team of customer service representatives and operational staff.
- Oversee the day-to-day operations of virtual guest support channels, including online booking, inquiries, and issue resolution.
- Establish and monitor key performance indicators (KPIs) to measure service quality, efficiency, and guest satisfaction.
- Implement and refine standard operating procedures (SOPs) for all remote service functions.
- Collaborate with technology and product teams to leverage digital tools for service delivery.
- Manage budgets and resources allocated to remote operations.
- Ensure compliance with all hospitality standards, safety regulations, and company policies.
- Analyze operational data to identify areas for improvement and implement corrective actions.
- Handle escalated guest complaints and ensure timely and satisfactory resolutions.
- Foster a culture of service excellence and continuous improvement within the remote team.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hotel or hospitality operations management.
- Proven experience in managing remote teams and operations.
- Strong understanding of guest service principles and best practices.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in hotel management software and CRM systems.
- Ability to analyze data, identify trends, and make informed decisions.
- Strategic thinking and problem-solving capabilities.
- Experience in budget management and resource allocation.
- Adaptability and resilience in a fast-paced, remote work environment.
This advertiser has chosen not to accept applicants from your region.
4
Senior Operations Manager - Global Tourism (Remote)
Posted 4 days ago
Job Viewed
Job Description
Our client, a prominent player in the global hospitality and tourism industry, is seeking a Senior Operations Manager to oversee and optimize their international operations. This position is fully remote, offering the unique advantage of managing a diverse global team and operations without the need for relocation. The ideal candidate will possess extensive experience in hospitality management, with a strong focus on operational efficiency, strategic planning, and service excellence. You will be responsible for developing and implementing operational strategies that enhance customer experience, drive revenue growth, and ensure profitability across various international markets. Key responsibilities include managing budgets, optimizing resource allocation, implementing best practices in service delivery, and ensuring compliance with all relevant industry regulations and standards. You will work closely with regional managers, front-line staff, and other departments to drive continuous improvement and maintain the highest standards of quality. A strong understanding of global travel trends, market dynamics, and customer expectations in the tourism sector is crucial. Excellent leadership, communication, and problem-solving skills are paramount. The ability to manage diverse teams across different cultures and time zones effectively is essential for this remote role. We are looking for an analytical, proactive, and results-oriented individual who is passionate about the travel industry and dedicated to delivering exceptional guest experiences. This is a fantastic opportunity to lead significant operational initiatives within a globally recognized brand from a remote setting, shaping the future of tourism operations. Strategic thinking and a commitment to innovation in the hospitality sector are highly valued. Experience with technology platforms used in tourism and hospitality management is a plus.
This advertiser has chosen not to accept applicants from your region.
5
Hotel General Manager (Remote)
Posted 23 days ago
Job Viewed
Job Description
Our client is seeking an experienced and dynamic Hotel General Manager to oversee their hospitality operations, offered as a fully remote position. This senior leadership role demands a comprehensive understanding of all facets of hotel management, including guest services, operations, revenue management, and staff supervision. The ideal candidate will possess a proven track record in leading hotel teams to achieve exceptional guest satisfaction and financial performance. You will be responsible for setting strategic goals, ensuring operational efficiency, and maintaining the highest standards of quality and service.
Key responsibilities include developing and implementing strategic plans to maximize profitability and enhance guest experiences. You will oversee daily operations, manage budgets, control costs, and ensure compliance with health, safety, and operational standards. The ability to lead, motivate, and develop a diverse team of hospitality professionals is crucial. Revenue management, including pricing strategies, sales, and marketing initiatives, will be a significant focus. You will also be responsible for maintaining strong relationships with suppliers, local authorities, and the wider hospitality community. Excellent communication, problem-solving, and decision-making skills are essential, particularly in navigating the complexities of remote management. We are looking for a visionary leader with a passion for hospitality and a commitment to service excellence.
This is a 100% remote position, offering unparalleled flexibility in managing hotel operations. You will leverage advanced technology and communication tools to connect with on-site staff, stakeholders, and guests. A reliable internet connection and a professional remote workspace are required. Our client is dedicated to providing outstanding guest experiences and maintaining a strong reputation within the hospitality industry. The successful candidate will demonstrate exceptional leadership capabilities, meticulous attention to detail, and a strategic approach to hotel management. This is a unique and exciting opportunity for a seasoned hospitality leader to drive success in a remote-first environment. We value integrity, innovation, and a dedication to guest satisfaction.
Key responsibilities include developing and implementing strategic plans to maximize profitability and enhance guest experiences. You will oversee daily operations, manage budgets, control costs, and ensure compliance with health, safety, and operational standards. The ability to lead, motivate, and develop a diverse team of hospitality professionals is crucial. Revenue management, including pricing strategies, sales, and marketing initiatives, will be a significant focus. You will also be responsible for maintaining strong relationships with suppliers, local authorities, and the wider hospitality community. Excellent communication, problem-solving, and decision-making skills are essential, particularly in navigating the complexities of remote management. We are looking for a visionary leader with a passion for hospitality and a commitment to service excellence.
This is a 100% remote position, offering unparalleled flexibility in managing hotel operations. You will leverage advanced technology and communication tools to connect with on-site staff, stakeholders, and guests. A reliable internet connection and a professional remote workspace are required. Our client is dedicated to providing outstanding guest experiences and maintaining a strong reputation within the hospitality industry. The successful candidate will demonstrate exceptional leadership capabilities, meticulous attention to detail, and a strategic approach to hotel management. This is a unique and exciting opportunity for a seasoned hospitality leader to drive success in a remote-first environment. We value integrity, innovation, and a dedication to guest satisfaction.
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6
Remote Leisure Operations Manager
Posted 23 days ago
Job Viewed
Job Description
Our client, a leader in innovative leisure and hospitality solutions, is seeking a highly organized and strategic Remote Leisure Operations Manager. This position is integral to ensuring the smooth and efficient operation of our client's leisure facilities, despite being a fully remote role. You will oversee the planning, execution, and management of various leisure activities and services, focusing on customer satisfaction and operational excellence. The ideal candidate will have extensive experience in leisure management, strong leadership skills, and the ability to manage remote teams and complex projects. This is a remote-first opportunity, perfect for a motivated professional seeking a flexible work arrangement.
Responsibilities:
Qualifications:
This remote role provides an excellent opportunity to drive operational success in the leisure sector. The operational focus of this role is in the vicinity of Mlolongo, Machakos, KE , however, the position is fully remote.
Responsibilities:
- Develop and implement operational strategies for leisure facilities and services.
- Manage daily operations, ensuring high standards of quality, safety, and customer service.
- Oversee scheduling, resource allocation, and budget management for leisure operations.
- Lead and motivate remote teams of leisure staff, fostering a positive and productive work environment.
- Develop and execute marketing plans to promote leisure activities and attract new customers.
- Monitor industry trends and best practices to identify opportunities for innovation and improvement.
- Ensure compliance with all relevant health, safety, and licensing regulations.
- Manage relationships with third-party vendors and suppliers.
- Analyze operational data to identify areas for efficiency gains and cost savings.
- Handle customer feedback and resolve any issues or complaints promptly and effectively.
- Develop and implement training programs for staff to enhance service delivery.
- Collaborate with management to set strategic goals and objectives for the leisure division.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, Recreation Management, or a related field.
- Minimum of 6 years of experience in leisure operations management or a similar role.
- Proven experience in managing diverse leisure activities (e.g., sports facilities, entertainment venues, event planning).
- Strong leadership and team management skills, with experience leading remote teams.
- Excellent organizational, planning, and problem-solving abilities.
- Proficiency in budgeting, financial management, and resource allocation.
- Strong understanding of customer service principles and practices.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage multiple priorities in a remote setting.
- Knowledge of relevant health, safety, and regulatory standards.
- Experience with leisure management software is a plus.
This remote role provides an excellent opportunity to drive operational success in the leisure sector. The operational focus of this role is in the vicinity of Mlolongo, Machakos, KE , however, the position is fully remote.
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7
Hotel General Manager (Remote Oversight)
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and experienced Hotel General Manager to oversee operations from a remote capacity. This role is fully remote, focusing on strategic management, financial oversight, and driving operational excellence across multiple properties or a large establishment. The ideal candidate will have a proven track record in hospitality management, with exceptional leadership, financial acumen, and a strong understanding of hotel operations. You will be responsible for setting strategic goals, developing business plans, managing budgets, and ensuring guest satisfaction and profitability. Key duties include performance monitoring, implementing best practices in service delivery, managing key performance indicators (KPIs), and fostering a positive work environment for on-site teams. This position requires strong analytical skills to interpret financial reports, market trends, and guest feedback to make informed decisions. Excellent communication and interpersonal skills are essential for effectively liaising with on-site management, corporate leadership, and stakeholders. You will be expected to conduct regular virtual meetings with property managers, conduct remote site inspections (when feasible), and ensure adherence to brand standards and operational guidelines. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is required, along with a minimum of 5 years of progressive experience in hotel management, ideally with multi-property oversight or significant operational responsibility. Experience with property management systems (PMS) and revenue management software is crucial. If you are a strategic thinker with a passion for delivering exceptional guest experiences and possess the ability to lead and inspire from a distance, this is a remarkable opportunity to leverage your expertise in a flexible, remote role.
Location: Eldoret, Uasin Gishu, KE (Remote)
Location: Eldoret, Uasin Gishu, KE (Remote)
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8
Senior Operations Manager - Remote Leisure & Sports Facilities
Posted 9 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced and dynamic Senior Operations Manager to oversee leisure and sports facilities operations from a fully remote perspective. This role is responsible for ensuring the efficient and effective management of all operational aspects, including staffing, resource allocation, customer satisfaction, and financial performance. You will work closely with on-site teams, develop strategic operational plans, and implement best practices to enhance the user experience and profitability of the facilities. The ideal candidate possesses strong leadership qualities, extensive experience in facility management, and a proven ability to drive operational excellence in a distributed team environment.
Responsibilities:
Responsibilities:
- Develop and implement comprehensive operational strategies to optimize facility performance and customer satisfaction.
- Oversee budgeting, financial planning, and cost control measures for assigned facilities.
- Manage and lead on-site operational teams, providing direction, support, and performance feedback.
- Ensure all facilities meet high standards of safety, cleanliness, and maintenance.
- Develop and implement procedures for efficient booking, scheduling, and resource management.
- Monitor key performance indicators (KPIs) and implement corrective actions to achieve targets.
- Manage vendor relationships and ensure the procurement of necessary supplies and services.
- Drive initiatives to enhance the member/customer experience and foster loyalty.
- Stay updated on industry trends, innovations, and best practices in leisure and sports facility management.
- Conduct regular virtual reviews of facility operations and performance.
- Develop and implement emergency preparedness and response plans.
- Foster a positive and high-performance culture among operational staff.
- Bachelor's degree in Hospitality Management, Sports Management, Business Administration, or a related field.
- Minimum of 6 years of experience in operations management, with a significant focus on leisure and sports facilities.
- Proven track record of successfully managing multiple facilities and operational teams.
- Strong understanding of financial management, budgeting, and P&L responsibility.
- Excellent leadership, communication, and problem-solving skills.
- Experience with facility management software and scheduling systems.
- Ability to work independently, manage complex projects, and make sound decisions in a remote environment.
- Demonstrated ability to build and maintain strong relationships with staff, customers, and stakeholders.
- Knowledge of health and safety regulations relevant to sports and leisure facilities.
- A proactive and results-oriented approach to operational challenges.
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