6,486 Senior Hospitality Operations Manager Remote Support jobs in Kenya
Assistant Hotel General Manager - Remote Support
Posted 14 days ago
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Job Description
Our client, a leading hospitality management company, is seeking a dedicated and detail-oriented Assistant Hotel General Manager to provide remote support for its properties. This role is designed for an individual with a solid foundation in hotel operations and management, eager to contribute to operational excellence from a fully remote setting. You will assist the General Manager in overseeing daily operations, ensuring adherence to brand standards, managing guest services, and supporting staff development. This position offers a unique opportunity to gain broad experience in hospitality management while enjoying the flexibility of a remote work environment, contributing strategic oversight to hotels in the **Embu, Embu, KE** area.
Responsibilities:
Qualifications:
Responsibilities:
- Support the General Manager in overseeing all aspects of hotel operations, including front desk, housekeeping, food & beverage, and maintenance.
- Assist in implementing and enforcing operational policies and procedures to ensure efficiency and guest satisfaction.
- Help manage departmental budgets, labor costs, and inventory, ensuring financial objectives are met.
- Contribute to staff training and development programs, fostering a positive and productive work environment.
- Monitor guest feedback and online reviews, assisting in the development and implementation of service improvement initiatives.
- Ensure compliance with health, safety, and sanitation regulations.
- Assist in coordinating with vendors and suppliers to manage inventory and procurement.
- Utilize hotel management systems to track performance metrics and generate reports.
- Provide support for sales and marketing efforts aimed at increasing occupancy and revenue.
- Act as a point of contact for guest inquiries and concerns, ensuring prompt and satisfactory resolution.
- Aid in the implementation of new hotel technologies and operational enhancements.
- Maintain clear and effective communication channels with on-site teams and management.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 3 years of experience in hotel operations or a supervisory role within the hospitality industry.
- Understanding of hotel operations, including front office, F&B, and housekeeping.
- Good organizational and time management skills.
- Strong communication and interpersonal abilities.
- Familiarity with hotel management software (PMS) is an advantage.
- Proactive attitude and willingness to learn and take on new responsibilities.
- Ability to work independently and effectively in a remote setting.
- A passion for providing excellent guest service.
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Boutique Hotel General Manager - Remote Support
Posted 8 days ago
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Job Description
Our client is seeking a dynamic and experienced General Manager to oversee the operations of a luxury boutique hotel, with a focus on remote management and support. This is a fully remote position, allowing you to leverage your expertise from anywhere in Kenya. The General Manager will be responsible for ensuring the highest standards of guest service, operational efficiency, and profitability. Your role will involve strategic planning, financial management, staff leadership, and marketing initiatives. You will work closely with on-site teams to implement service standards, manage budgets, control costs, and drive revenue growth. A key aspect of this role will be to remotely monitor hotel performance, analyze operational data, and implement improvements. The ideal candidate will have a strong background in hospitality management, with proven experience in hotel operations, particularly in boutique or luxury settings. Excellent leadership, communication, and interpersonal skills are paramount, as is a deep understanding of the hospitality industry, customer service best practices, and financial management. You should be adept at using technology for remote management and possess strong analytical and problem-solving skills. The ability to motivate and guide a team from a distance, while ensuring a seamless guest experience, is crucial. This is an exceptional opportunity to lead and innovate within the hospitality sector remotely, supporting a premier establishment in **Ruiru, Kiambu, KE**.
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Senior Hotel Operations Manager - Remote Support
Posted 7 days ago
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Job Description
Our client, a leading hospitality group, is seeking a highly organized and experienced Senior Hotel Operations Manager to join our fully remote team. This critical role will provide remote oversight and support for multiple hotel properties, focusing on optimizing operational efficiency, enhancing guest satisfaction, and driving profitability. You will leverage your extensive experience in hotel management to guide on-site teams, implement best practices, and ensure consistent service delivery across all assigned locations. The ideal candidate will possess a deep understanding of all aspects of hotel operations, including front desk management, F&B, housekeeping, and event coordination. You will be responsible for analyzing operational data, identifying areas for improvement, and implementing strategic initiatives to elevate the guest experience. This position requires exceptional leadership, communication, and problem-solving skills, along with the ability to work autonomously and effectively manage responsibilities from a remote location.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide remote operational leadership and guidance to hotel management teams.
- Develop and implement strategies to improve guest satisfaction and loyalty.
- Monitor key performance indicators (KPIs) for all hotel operations, including occupancy rates, revenue per available room (RevPAR), and operational costs.
- Analyze financial statements and operational reports to identify trends and areas for improvement.
- Ensure adherence to brand standards, operational procedures, and regulatory requirements.
- Oversee staff training and development programs to enhance service quality.
- Manage relationships with vendors and suppliers to ensure cost-effectiveness and quality.
- Implement operational best practices across all assigned properties.
- Handle escalated guest issues and ensure timely and satisfactory resolution.
- Collaborate with marketing and sales teams to drive revenue growth.
- Conduct remote property assessments and provide actionable recommendations.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hotel management, with a strong track record in operations.
- Proven ability to manage multiple hotel properties or departments effectively.
- In-depth knowledge of hotel operations, including front office, F&B, housekeeping, and revenue management.
- Strong financial acumen and experience with budgeting and P&L management.
- Excellent leadership, communication, and interpersonal skills, adapted for remote interaction.
- Proficiency in property management systems (PMS) and other hotel operational software.
- Demonstrated ability to solve complex operational challenges and make sound decisions.
- Highly organized, detail-oriented, and capable of managing multiple priorities remotely.
- Passion for delivering exceptional guest experiences.
This advertiser has chosen not to accept applicants from your region.
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Senior Hotel Operations Manager - Remote Support & Strategy
Posted 14 days ago
Job Viewed
Job Description
Our client is seeking a seasoned and strategic Senior Hotel Operations Manager to provide remote leadership and support to their hospitality portfolio. This is a fully remote role, offering the unique opportunity to influence operations and guest experiences from anywhere. You will be responsible for overseeing various aspects of hotel operations, focusing on strategic planning, performance improvement, and ensuring exceptional guest satisfaction across multiple properties. Your expertise will guide teams in areas such as front office management, food and beverage, housekeeping, and F&B. This role involves analyzing operational data, identifying best practices, developing training programs, and providing remote guidance and support to on-site management teams. The ideal candidate will possess a deep understanding of hotel management principles, operational efficiency, and customer service excellence. Strong leadership, excellent problem-solving abilities, and outstanding communication skills for effective remote collaboration are essential. You will be instrumental in driving operational excellence, profitability, and guest loyalty within the group.
Key Responsibilities:
Key Responsibilities:
- Provide strategic guidance and remote support for hotel operations, including front office, F&B, housekeeping, and maintenance.
- Analyze operational performance metrics (e.g., occupancy rates, RevPAR, guest satisfaction scores) and identify areas for improvement.
- Develop and implement operational policies, procedures, and standards to ensure consistency and excellence.
- Create and deliver training programs for hotel staff and management on operational best practices and service standards.
- Conduct virtual property assessments and provide recommendations for enhancing guest experience and operational efficiency.
- Collaborate with property-level management teams to develop and execute action plans.
- Oversee budget management and cost control initiatives for assigned properties.
- Stay current with hospitality industry trends, emerging technologies, and best practices.
- Act as a liaison between property teams and corporate leadership.
- Drive initiatives to improve guest satisfaction, loyalty, and positive online reviews.
- Support the onboarding and training of new hotel management staff.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hotel management, with a strong track record in operations.
- Proven experience in overseeing multiple hotel properties or large-scale operations.
- In-depth knowledge of all hotel operational departments and functions.
- Strong understanding of hotel financial statements and performance metrics.
- Excellent leadership, team management, and motivational skills.
- Exceptional problem-solving, decision-making, and strategic planning abilities.
- Outstanding communication, interpersonal, and presentation skills, crucial for remote leadership.
- Proficiency in hotel management software and remote collaboration tools.
- Ability to travel occasionally (if required for specific project needs, though primarily remote).
This advertiser has chosen not to accept applicants from your region.
3
Remote Senior Hotel Operations Manager (Remote Support)
Posted 7 days ago
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Job Description
Our client is seeking an experienced and strategically minded Remote Senior Hotel Operations Manager to provide crucial remote support and oversight for their hospitality and tourism ventures. This fully remote role requires a seasoned professional with a comprehensive understanding of hotel operations, guest services, and operational efficiency. You will be responsible for remotely monitoring and analyzing operational performance across various properties, identifying areas for improvement, and implementing strategic solutions to enhance guest satisfaction and profitability. Key duties include developing and refining operational procedures, managing budgets, ensuring compliance with industry standards, and providing guidance to on-site teams via virtual channels. The ideal candidate will possess exceptional leadership and communication skills, with the ability to effectively manage and motivate teams from a distance. A strong background in hospitality management, coupled with proficiency in operational software and data analysis tools, is essential. You will play a key role in driving service excellence, optimizing resource allocation, and ensuring a seamless guest experience. This position demands excellent problem-solving abilities, a proactive approach to identifying challenges, and the capacity to make informed decisions in a fast-paced, remote environment. The successful candidate will be adept at leveraging technology to maintain strong operational oversight and foster a culture of continuous improvement. This is an excellent opportunity for a dedicated hospitality professional to leverage their expertise in a flexible, remote capacity, impacting the success of our client's properties. The role is associated with **Nyeri, Nyeri, KE**, but it is a fully remote position.
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4
Hotel Operations Manager - Remote Support
Posted 9 days ago
Job Viewed
Job Description
Our client seeks a dynamic and experienced Hotel Operations Manager to provide remote operational support and strategic guidance to multiple properties within their portfolio. This role requires a seasoned professional who can oversee day-to-day operations, drive service excellence, and ensure profitability from a hybrid work arrangement. While primarily remote, there will be occasional travel required to various locations, including **Meru, Meru, KE**, for site visits, team meetings, and operational assessments. You will be responsible for developing and implementing operational policies and procedures, managing departmental budgets, and optimizing resource allocation. Key responsibilities include ensuring high standards of guest satisfaction, implementing staff training programs, and overseeing compliance with health, safety, and sanitation regulations. You will work closely with on-site General Managers to address operational challenges, identify areas for improvement, and implement best practices. This role demands strong leadership, exceptional problem-solving skills, and the ability to communicate effectively across different levels of the organization. You must be proficient in using hotel management software and possess a deep understanding of the hospitality industry. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred, along with a minimum of 4 years of relevant management experience. Excellent interpersonal skills, a proactive attitude, and the ability to manage diverse teams are essential. This is a challenging yet rewarding position for a results-oriented leader who can adapt to a hybrid work model and make a significant impact on operational performance and guest experiences.
This advertiser has chosen not to accept applicants from your region.
5
Senior Housekeeping Supervisor - Remote Operations Support
Posted 21 days ago
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Job Description
Our client is seeking a highly organized and experienced Senior Housekeeping Supervisor to lead their remote operations support team. This pivotal role involves overseeing and coordinating housekeeping standards, training, and inventory management for multiple facilities, all managed from a fully remote capacity. The successful candidate will be adept at creating and implementing efficient cleaning protocols, managing a remote team, and ensuring adherence to the highest standards of hygiene and sanitation, regardless of physical location. This is a fully remote-first opportunity.
Key Responsibilities:
Key Responsibilities:
- Develop, implement, and enforce comprehensive housekeeping standards and procedures for all managed sites.
- Create and manage detailed cleaning schedules and work assignments for housekeeping staff across various locations.
- Conduct remote training sessions for housekeeping teams, focusing on best practices, safety protocols, and effective cleaning techniques.
- Monitor housekeeping performance and quality through remote feedback mechanisms, checklists, and virtual site inspections.
- Manage and optimize housekeeping supply inventory, ensuring adequate stock levels and cost-effective procurement.
- Develop and maintain relationships with cleaning supply vendors.
- Oversee the maintenance and proper usage of cleaning equipment and machinery.
- Investigate and resolve any housekeeping-related issues or complaints reported by facility managers or staff.
- Ensure compliance with health, safety, and sanitation regulations.
- Recruit, train, and supervise remote housekeeping staff, fostering a positive and productive work environment.
- Prepare regular reports on housekeeping operations, supply usage, and performance metrics for senior management.
- Contribute to the continuous improvement of housekeeping services and operational efficiency.
- High school diploma or equivalent; vocational training or certification in hospitality or facilities management is a plus.
- Minimum of 5 years of experience in housekeeping supervision or management, preferably in a multi-site or large facility environment.
- Proven experience in developing and implementing cleaning protocols and training programs.
- Strong understanding of cleaning chemicals, equipment, and sanitation best practices.
- Excellent organizational, planning, and time management skills.
- Exceptional communication and interpersonal skills, crucial for managing a remote team and liaising with diverse stakeholders.
- Ability to multitask and prioritize effectively in a dynamic, remote work setting.
- Proficiency with standard office software and comfortable using communication and project management tools remotely.
- A proactive approach to problem-solving and a keen eye for detail.
- Demonstrated ability to lead and motivate a remote workforce.
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Senior Residential Cleaning Technician - Remote Management
Posted 13 days ago
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Job Description
Our client is seeking a highly organized and experienced Senior Residential Cleaning Technician to manage and oversee their remote cleaning operations. While the core cleaning tasks are performed on-site by a team, this role focuses on the strategic planning, quality control, and operational efficiency of the cleaning services, all managed from a remote location. You will be responsible for developing and implementing cleaning protocols, training materials, and quality assurance checklists for the field teams. This includes utilizing scheduling software, monitoring job completion, and responding to client feedback and service requests. The ideal candidate will have a strong background in the cleaning industry, with extensive knowledge of best practices, eco-friendly cleaning solutions, and safety standards. You will leverage technology to ensure seamless operations, communicate effectively with field staff through digital platforms, and maintain high standards of service delivery. Your ability to train, motivate, and manage a distributed team remotely is critical. You will also be involved in inventory management for cleaning supplies, optimizing resource allocation, and identifying opportunities for process improvement. This role requires exceptional attention to detail, problem-solving skills, and the ability to maintain a high level of professionalism and customer satisfaction from a distance. This is a unique opportunity to apply your expertise in a managerial capacity within a remote-first structure, shaping the quality and delivery of essential cleaning services. Your strategic oversight will ensure client satisfaction and operational excellence across all service areas. We are looking for a driven individual who can effectively lead and manage a remote team to achieve top-tier cleaning standards.
Responsibilities:
Responsibilities:
- Develop and implement comprehensive residential cleaning standards and procedures.
- Oversee and manage remote cleaning operations, ensuring high-quality service delivery.
- Create training programs and materials for on-site cleaning technicians.
- Utilize scheduling and management software to track job progress and technician performance.
- Conduct remote quality assurance checks and implement corrective actions as needed.
- Manage inventory of cleaning supplies and equipment, ensuring adequate stock levels.
- Respond to client inquiries, feedback, and service requests in a timely and professional manner.
- Analyze operational data to identify areas for improvement in efficiency and service quality.
- Communicate effectively with field staff through digital channels to provide guidance and support.
- Ensure compliance with all health, safety, and environmental regulations.
- High school diploma or equivalent; further education or certifications in business management or hospitality preferred.
- Minimum of 4 years of experience in the professional cleaning industry, with a focus on residential services.
- Proven experience in managing teams, preferably with remote oversight.
- Strong knowledge of cleaning techniques, products, and equipment.
- Proficiency with scheduling software, CRM systems, and general office productivity tools.
- Excellent communication, interpersonal, and leadership skills.
- Ability to develop and implement training programs.
- Strong organizational and problem-solving abilities.
- Detail-oriented with a commitment to quality and customer satisfaction.
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7
Remote Office Cleaning Operations Coordinator
Posted 19 days ago
Job Viewed
Job Description
Our client is looking for a highly organized and meticulous Remote Office Cleaning Operations Coordinator to manage and oversee cleaning operations across various sites, ensuring the highest standards of hygiene and sanitation are maintained. This role is fully remote, allowing you to manage operations from anywhere. You will be responsible for coordinating cleaning schedules, managing supply inventory, liaising with cleaning staff and contractors, and ensuring compliance with health and safety regulations. Key duties include developing and implementing cleaning protocols, training remote cleaning teams on best practices, conducting virtual site inspections and audits to assess cleanliness, and reporting on operational efficiency. You will also handle customer feedback and address any issues promptly and professionally. A strong understanding of cleaning chemicals, equipment, and sanitation best practices is crucial. The ideal candidate will have excellent organizational skills, strong problem-solving abilities, and exceptional communication skills, with the capacity to motivate and manage a distributed team effectively. Experience in facilities management, hospitality, or a related field is a plus. This role requires proficiency in using communication and project management software to coordinate tasks and track progress remotely. You must be self-motivated, able to work independently, and possess a keen eye for detail. We are committed to providing a safe and clean environment for all stakeholders, and this role is pivotal in achieving that goal. Your ability to ensure consistent quality and efficiency in cleaning services across all managed locations will be critical to your success. If you have a passion for maintaining immaculate environments and thrive in a remote work setting, this is the perfect opportunity for you. You will be instrumental in upholding our client's commitment to excellence in sanitation and operational management. This position offers a unique opportunity to lead and innovate within the cleaning services sector from a remote capacity.
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8
Senior Hotel Operations Manager - Remote Strategy & Support
Posted 21 days ago
Job Viewed
Job Description
Our client, a leading hospitality group, is seeking a seasoned Senior Hotel Operations Manager to provide remote strategic oversight and operational support to their portfolio of properties. This role is crucial for ensuring consistent service excellence, operational efficiency, and profitability across all managed hotels. You will be responsible for developing and implementing best practices in hotel management, including guest services, F&B operations, housekeeping, revenue management, and staff training. The ideal candidate will have extensive experience in multi-property hotel management and a deep understanding of the operational nuances of the hospitality industry. You will act as a key point of contact for on-site hotel management teams, providing guidance, troubleshooting operational challenges, and conducting remote performance reviews. Your ability to analyze financial reports, identify areas for improvement, and implement corrective actions will be vital. We are looking for a strategic thinker with exceptional leadership and communication skills, who can effectively manage relationships and drive performance from a distance. This position requires a proactive approach to problem-solving and a commitment to upholding our client's high standards of quality and guest satisfaction. Your expertise will be instrumental in optimizing the performance of our client's hotel assets.
Responsibilities:
Qualifications:
Responsibilities:
- Provide remote strategic guidance and operational support to hotel general managers and their teams.
- Develop and implement standardized operating procedures (SOPs) for all hotel departments.
- Monitor and analyze hotel performance metrics, including occupancy rates, ADR, RevPAR, and guest satisfaction scores.
- Identify operational challenges and develop/implement effective solutions.
- Oversee the development and execution of revenue management strategies.
- Ensure adherence to brand standards, health, safety, and sanitation regulations.
- Conduct remote property assessments and provide actionable feedback.
- Facilitate training and development programs for hotel staff.
- Collaborate with corporate departments (e.g., Sales, Marketing, Finance) to align hotel strategies.
- Manage relationships with key vendors and suppliers.
- Assist with budget development and cost control measures for the properties.
- Promote a culture of exceptional guest service and employee engagement.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hotel operations management, with multi-property oversight experience.
- Proven ability to manage and optimize hotel performance across various metrics.
- Strong understanding of hotel operations, including F&B, housekeeping, front desk, and maintenance.
- Excellent knowledge of revenue management principles and systems.
- Exceptional leadership, communication, and interpersonal skills, with the ability to influence remotely.
- Strong analytical and problem-solving capabilities.
- Proficiency in hotel management software (PMS) and reporting tools.
- Ability to travel occasionally for on-site assessments, but primarily working remotely.
- Must be able to work effectively remotely, ideally near Bungoma, Bungoma, KE .
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