960 Senior Field Service Technician Remote jobs in Nairobi
Senior Field Service Engineer - Remote
Posted 24 days ago
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Job Description
Our client is seeking a highly experienced and dedicated Senior Field Service Engineer to join their globally distributed team. In this fully remote role, you will be instrumental in providing expert technical support, diagnostics, and repair services for complex industrial machinery and equipment. Your primary responsibilities will include troubleshooting intricate hardware and software issues, developing effective repair strategies, and guiding junior technicians through complex procedures via remote collaboration tools. You will also be responsible for maintaining detailed service logs, documenting solutions, and contributing to the knowledge base for future reference. A key aspect of this role involves remote system monitoring and preventative maintenance planning to minimize downtime and ensure optimal operational efficiency for our diverse client base. The ideal candidate will possess a deep understanding of mechanical, electrical, and electronic systems, with a proven track record in diagnosing and resolving critical failures. Excellent communication skills are paramount, as you will be interacting with clients and internal teams through video conferencing, phone, and ticketing systems. You should be adept at explaining technical concepts clearly and concisely, both verbally and in writing. This is a fantastic opportunity for an ambitious engineer looking to leverage their expertise in a flexible, remote-first environment, contributing significantly to operational excellence across various industries. The role demands a proactive approach to problem-solving, an ability to work autonomously, and a commitment to delivering exceptional service standards. Candidates must be comfortable working with advanced diagnostic equipment and software.
Responsibilities:
Responsibilities:
- Perform remote diagnostics and troubleshooting of complex electromechanical systems.
- Develop and implement effective repair and maintenance strategies.
- Provide technical guidance and mentorship to field technicians.
- Maintain accurate and detailed records of all service activities.
- Contribute to the development of technical documentation and knowledge base articles.
- Monitor system performance and identify potential issues before they arise.
- Collaborate with engineering and product teams to provide feedback on product design and performance.
- Ensure adherence to safety protocols and company policies.
- Manage time effectively to meet service level agreements and client expectations.
- Stay up-to-date with the latest technological advancements in relevant fields.
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field.
- Minimum of 5 years of experience in field service or technical support for industrial equipment.
- Proficiency in diagnostic software and tools.
- Strong understanding of PLC systems, HMI, and industrial automation.
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal skills.
- Ability to work independently and manage multiple priorities.
- Familiarity with remote access and collaboration tools.
- Experience in a remote-first work environment is a plus.
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Senior Field Service Engineer - Remote Diagnostics
Posted 21 days ago
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Job Description
Our client, a global leader in industrial equipment manufacturing, is seeking a Senior Field Service Engineer with expertise in remote diagnostics and support. This is a crucial, fully remote role focused on providing advanced technical assistance, troubleshooting, and maintenance guidance for complex machinery. You will leverage cutting-edge diagnostic tools, IoT connectivity, and remote access technologies to support on-site technicians and resolve client issues efficiently, minimizing downtime. The ideal candidate possesses deep mechanical, electrical, or automation engineering knowledge, coupled with exceptional problem-solving skills and a proactive approach to customer service.
Responsibilities:
Responsibilities:
- Provide expert remote technical support and troubleshooting for industrial equipment.
- Utilize remote diagnostic tools, software, and connectivity platforms to identify and resolve equipment issues.
- Guide and assist on-site technicians and customer engineers through complex repair and maintenance procedures.
- Analyze equipment performance data to proactively identify potential failures and recommend preventative actions.
- Develop and maintain comprehensive technical documentation, including service manuals, troubleshooting guides, and FAQs.
- Collaborate with engineering and product development teams to provide feedback on equipment design and reliability.
- Manage assigned service tickets, ensuring timely resolution and customer satisfaction.
- Train and mentor junior field service engineers on remote diagnostic techniques and best practices.
- Stay current with the latest technologies and advancements in industrial automation and remote support.
- Contribute to the development of remote monitoring and predictive maintenance solutions.
- Analyze service trends and recommend improvements to products and support processes.
- Ensure adherence to safety protocols and quality standards in all remote guidance provided.
- Communicate effectively with customers, providing clear explanations and solutions.
- Participate in on-call rotation for emergency remote support.
- Evaluate and recommend new remote diagnostic tools and technologies.
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, Automation Engineering, or a related technical field.
- Minimum of 7 years of experience in field service, technical support, or maintenance of complex industrial equipment.
- Demonstrated expertise in remote diagnostics, troubleshooting, and using IoT-enabled technologies.
- Strong understanding of mechanical, electrical, and control systems for industrial machinery.
- Proficiency with diagnostic software, remote access tools (e.g., TeamViewer, AnyDesk), and data analysis.
- Excellent problem-solving, analytical, and critical thinking skills.
- Strong communication, interpersonal, and customer service skills.
- Ability to work independently and manage time effectively in a remote setting.
- Experience in training and mentoring technical personnel.
- Familiarity with PLCs, SCADA systems, and industrial networking is a plus.
- Proactive approach to identifying and resolving issues before they impact operations.
- Ability to interpret technical drawings and schematics.
- Commitment to providing high-quality technical support.
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Senior Field Service Engineer - Remote Technical Support
Posted 18 days ago
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Job Description
Our client, a global manufacturer of advanced industrial machinery, is seeking an experienced Senior Field Service Engineer to provide remote technical support and guidance to their international clientele. This position requires deep expertise in diagnosing and resolving complex equipment issues through virtual communication and remote diagnostics tools. You will act as a crucial point of escalation for intricate technical challenges, ensuring minimal downtime for our customers. The role is entirely remote, allowing you to leverage your skills and knowledge from any location, supporting our commitment to exceptional customer service.
Responsibilities:
Responsibilities:
- Provide advanced remote technical support and troubleshooting for industrial machinery and complex systems.
- Diagnose hardware and software issues using remote access tools, diagnostic software, and customer feedback.
- Develop and deliver clear, concise technical guidance and solutions to field technicians and end-users.
- Create and update technical documentation, including troubleshooting guides, service bulletins, and best practice manuals.
- Escalate unresolved issues to engineering or product development teams, providing detailed diagnostic information.
- Conduct remote training sessions for customers and internal technical teams.
- Analyze service data to identify trends, common issues, and areas for product improvement.
- Contribute to the development and implementation of remote support strategies and tools.
- Ensure high levels of customer satisfaction through prompt and effective technical assistance.
- Collaborate with sales and support teams to ensure seamless customer experience.
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Industrial Technology, or a related technical field.
- Minimum of 7 years of experience in field service, technical support, or a related engineering role, preferably supporting industrial equipment.
- Extensive knowledge of electromechanical systems, hydraulics, pneumatics, and control systems.
- Proficiency in using remote diagnostic tools, network troubleshooting, and various operating systems.
- Strong analytical and problem-solving skills, with the ability to think critically under pressure.
- Excellent communication, interpersonal, and customer service skills.
- Ability to explain complex technical concepts in a clear and understandable manner.
- Self-motivated and able to work independently with minimal supervision in a remote environment.
- Experience with PLCs and industrial automation is highly desirable.
- Flexibility to work varied hours to support global customers.
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2
Senior Field Service Engineer - Remote Monitoring Systems
Posted 8 days ago
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Job Description
Our client is seeking a highly skilled and experienced Senior Field Service Engineer with expertise in remote monitoring systems to join their innovative team. This position operates on a fully remote basis, allowing you to provide crucial technical support and maintenance solutions from your home base. You will be responsible for the installation, troubleshooting, and repair of advanced industrial equipment and systems, primarily focusing on remote diagnostics and performance optimization. Your technical acumen and problem-solving skills will be vital in ensuring minimal downtime and maximum operational efficiency for our clients.
Responsibilities:
Responsibilities:
- Perform remote diagnostics and troubleshooting of complex electromechanical systems and industrial equipment using sophisticated monitoring tools.
- Provide on-site technical support and complex repair services when remote solutions are not feasible, traveling as required.
- Install, commission, and maintain advanced monitoring and control systems.
- Develop and document technical procedures, service manuals, and troubleshooting guides.
- Conduct preventative maintenance and performance tuning of equipment to ensure optimal operation.
- Train customer technical staff on the operation and maintenance of installed systems.
- Collaborate with engineering and product development teams to provide feedback on product performance and identify areas for improvement.
- Manage service requests and maintain detailed records of all service activities and parts inventory.
- Ensure compliance with all safety regulations and company policies.
- Respond to emergency service calls and resolve issues promptly.
- Mentor junior service engineers and provide technical guidance.
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Electronics, or a related technical field.
- Minimum of 7 years of experience in field service engineering, with a strong background in industrial automation, control systems, or complex machinery.
- Proven expertise in diagnosing and repairing electromechanical systems, PLC systems, and network-based monitoring solutions.
- Proficiency in using diagnostic software, oscilloscopes, multimeters, and other relevant test equipment.
- Experience with remote access and monitoring technologies (e.g., IoT platforms, VPNs).
- Excellent problem-solving, analytical, and critical thinking skills.
- Strong communication and interpersonal skills, with the ability to interact effectively with customers and internal teams.
- Demonstrated ability to work independently, manage time effectively, and adapt to changing priorities in a remote setting.
- Willingness to travel for on-site interventions as needed.
- A commitment to providing exceptional customer service and technical support.
This advertiser has chosen not to accept applicants from your region.
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Lead Field Service Engineer - Remote Support
Posted 19 days ago
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Job Description
Our client is seeking a highly experienced Lead Field Service Engineer to provide critical remote support for their advanced industrial equipment. This fully remote position will involve diagnosing and troubleshooting complex technical issues experienced by clients, guiding on-site technicians through repair and maintenance procedures, and ensuring optimal equipment performance. You will act as the primary escalation point for challenging technical problems, leveraging your deep knowledge of mechanical, electrical, and software systems. Responsibilities include analyzing equipment performance data, conducting remote diagnostics, developing detailed repair instructions, and contributing to the knowledge base with solutions and best practices. The ideal candidate will possess extensive hands-on experience with industrial machinery, a strong understanding of diagnostic tools, and the ability to interpret complex schematics and technical manuals. Excellent communication, problem-solving, and interpersonal skills are essential, particularly the ability to convey technical information clearly and patiently to diverse audiences, often under pressure. Candidates must have a minimum of 8 years of experience in field service engineering or a related technical support role, with a strong background in troubleshooting and repair. A Bachelor's degree in Engineering or a related technical discipline is preferred. Professional certifications relevant to industrial equipment are a plus. This role requires a proactive, self-motivated individual who can work independently and manage their time effectively in a remote setting. You will be crucial in minimizing equipment downtime and ensuring client satisfaction, contributing significantly to our client's reputation for reliability and expert support. This is an excellent opportunity to apply your extensive technical expertise in a flexible, impactful remote role.
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Senior Field Service Engineer (Remote Support)
Posted 24 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and dedicated Senior Field Service Engineer to provide remote technical support for complex industrial machinery and systems. This is a fully remote position, allowing you to leverage your expertise from anywhere while ensuring our clients' operations run smoothly. You will be responsible for diagnosing and resolving technical issues through remote diagnostics, video conferencing, and detailed troubleshooting guides. Your duties will include providing advanced technical support to on-site technicians, interpreting schematics and technical documentation, and developing comprehensive repair strategies. You will also be involved in creating and updating knowledge base articles, training materials, and best practice guides for remote support operations. Collaboration with engineering and product development teams to identify recurring issues and suggest product improvements will be a significant part of your role. The ideal candidate will possess a Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related field, with a minimum of 7 years of experience in field service, technical support, or a similar role within the industrial sector. A proven track record in diagnosing and resolving complex mechanical, electrical, and software issues remotely is essential. Excellent problem-solving skills, strong communication and interpersonal abilities, and the capacity to effectively guide less experienced technicians are critical. Familiarity with remote diagnostic tools, IoT platforms, and advanced troubleshooting methodologies is highly desirable. This role demands a proactive, detail-oriented individual who can work independently and deliver exceptional support in a remote-first environment. You will be a critical link in our client's support network, ensuring client satisfaction and minimizing downtime through expert remote intervention. The ability to adapt to new technologies and evolving client needs will be key to success in this role, contributing to efficient and effective service delivery without the need for on-site travel.
This advertiser has chosen not to accept applicants from your region.
5
Lead Field Service Engineer (Remote Support) - Remote
Posted 21 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Engineer to provide expert remote support and technical guidance. This is a critical, fully remote role focused on resolving complex technical issues for our client's sophisticated equipment and systems. The ideal candidate will have a deep understanding of mechanical, electrical, and software systems, with a proven ability to diagnose and troubleshoot problems remotely. Your primary responsibilities will include providing Tier 3 technical support to field technicians and customers, guiding them through intricate repair procedures and system diagnostics. You will develop and maintain comprehensive technical documentation, including troubleshooting guides, repair manuals, and best practice recommendations. This role involves analyzing service data to identify recurring issues and systemic problems, recommending preventative maintenance strategies and product improvements. The Lead Field Service Engineer will also be responsible for training and mentoring junior service engineers, sharing expertise and ensuring consistent service quality across the team. You will collaborate closely with the engineering and product development teams to relay customer feedback and contribute to product enhancements. A strong ability to interpret technical drawings, schematics, and diagnostic reports is essential. Excellent communication skills are paramount, enabling clear and effective instruction and support in a remote setting. This position requires a proactive, problem-solving mindset, with the ability to remain calm and effective under pressure. A Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field is preferred, along with a minimum of 7 years of experience in field service engineering or technical support, with at least 2 years in a lead or supervisory role. Experience with diagnostic software and remote access tools is required. Familiarity with networking protocols and remote monitoring systems is highly beneficial. This is an exceptional opportunity to leverage your technical expertise and leadership skills in a fully remote capacity, making a direct impact on customer satisfaction and operational efficiency. While the role is remote, candidates with a background or knowledge relevant to industrial operations in the Mombasa, Mombasa, KE region are encouraged to apply. You will be a key player in ensuring the optimal performance of our client's technology.
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6
Lead Field Service Technician (Remote Oversight)
Posted 13 days ago
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Job Description
Our client is seeking a highly experienced and technically adept Lead Field Service Technician to provide remote leadership and support for their field operations. This is a fully remote position where you will remotely manage and guide a team of technicians performing installation, maintenance, and repair tasks on complex equipment. Your primary role will be to offer expert technical guidance, troubleshoot challenging issues remotely, and ensure that all field operations are executed safely, efficiently, and to the highest quality standards. You will be the central point of contact for escalated technical problems, leveraging your deep understanding of diagnostic tools and methodologies to assist technicians in resolving issues in real-time. This role requires exceptional problem-solving skills, strong communication abilities, and the capacity to interpret technical schematics and documentation. You will also be involved in developing training materials, updating service manuals, and contributing to the continuous improvement of service protocols. The ideal candidate will have extensive hands-on experience in a field service role and a proven ability to lead and mentor technical teams. While the team is on-site, your role is entirely remote, requiring excellent digital communication skills and the ability to manage a distributed workforce effectively. You will be responsible for analyzing service reports, identifying recurring problems, and proposing long-term solutions to prevent future breakdowns. This is a critical role that ensures the seamless operation of our client's equipment across various locations. If you are a seasoned technician looking for a leadership opportunity that offers the flexibility of remote work and the chance to significantly impact operational success, we encourage you to apply. This role offers the opportunity to support operations in **Mombasa, Mombasa, KE** and beyond, all from the comfort of your remote workspace.
Responsibilities:
Responsibilities:
- Provide remote technical support and guidance to field service technicians.
- Diagnose and troubleshoot complex equipment malfunctions via remote communication.
- Review service reports and identify root causes of recurring issues.
- Develop and deliver remote training programs for field technicians.
- Update technical documentation, service manuals, and troubleshooting guides.
- Monitor field service performance and identify areas for operational improvement.
- Collaborate with engineering teams to provide feedback on equipment design and reliability.
- Ensure adherence to safety protocols and quality standards in all field operations.
- Manage escalated customer technical support issues.
- Contribute to the development of predictive maintenance strategies.
- Advanced technical diploma or degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
- Minimum of 8 years of experience in field service, with a strong emphasis on complex electromechanical systems.
- Proven experience in a lead technician or supervisory role.
- Expertise in diagnostic procedures and technical problem-solving.
- Excellent understanding of technical schematics, blueprints, and manuals.
- Exceptional communication, interpersonal, and customer service skills.
- Proficiency in using remote diagnostic tools and digital collaboration platforms.
- Ability to effectively lead and mentor a remote team.
- Strong organizational skills and ability to manage multiple priorities.
- Experience in the specific industry of our client (e.g., industrial machinery, telecommunications, medical devices) is highly desirable.
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7
Senior Field Service Technician (Remote)
Posted 17 days ago
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Job Description
Our client is seeking a highly skilled and experienced Senior Field Service Technician to join their dynamic and growing team. This is a completely remote, client-facing role where you will be responsible for providing expert technical support and maintenance for complex industrial equipment. You will diagnose and resolve intricate technical issues, perform preventative maintenance, and ensure optimal performance of machinery from a remote location. Your expertise will be crucial in minimizing downtime and maximizing efficiency for our customers across various industries. This role requires a proactive approach to problem-solving and the ability to effectively communicate technical information to both technical and non-technical stakeholders via virtual channels. You will be expected to maintain detailed service reports, manage spare parts inventory for your assigned clients, and contribute to the continuous improvement of our service offerings. The ideal candidate will possess a deep understanding of mechanical, electrical, and electronic systems. They should be adept at utilizing remote diagnostic tools, video conferencing, and other digital platforms to deliver exceptional service. This position offers the flexibility of a remote work environment, allowing you to manage your schedule effectively while contributing significantly to our operational success. The ability to work independently, manage time efficiently, and maintain a high level of professionalism is paramount. You will also participate in remote training sessions to stay updated on new product lines and service protocols. This role is based in the vibrant coastal city of Mombasa, Mombasa, KE , though the work is performed remotely. We are looking for a self-starter with a proven track record in field service and a passion for technology. If you are a motivated individual looking for a challenging and rewarding remote opportunity in the Installation & Maintenance sector, we encourage you to apply. Join us and become an integral part of a forward-thinking organization that values innovation and customer satisfaction.
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8
Lead Field Service Technician - Remote Monitoring Systems
Posted 23 days ago
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Job Description
Our client is seeking a highly skilled Lead Field Service Technician to manage and troubleshoot remote monitoring systems. This is a crucial, fully remote, contract-based position for an expert in diagnostics, repair, and preventative maintenance of complex electronic and mechanical systems. You will be responsible for leading a team of remote technicians, overseeing service operations, and ensuring the optimal performance and reliability of installed systems. Your role will involve developing and implementing standardized maintenance procedures, troubleshooting complex technical issues remotely, and coordinating on-site support when necessary. Key responsibilities include conducting remote diagnostics, analyzing system performance data, and guiding technicians through repair processes. The ideal candidate will possess a deep understanding of industrial electronics, control systems, networking, and data acquisition. Exceptional problem-solving skills, strong leadership capabilities, and excellent communication abilities are essential. You will be instrumental in training and mentoring field technicians, ensuring they adhere to best practices and safety protocols. As a remote-first role, strong self-discipline, exceptional organizational skills, and proficiency in utilizing remote support platforms and diagnostic tools are paramount. You will play a critical role in minimizing downtime, maximizing system efficiency, and ensuring customer satisfaction for our client's cutting-edge monitoring solutions. Experience with IoT devices and cloud-based monitoring platforms is highly desirable. This position offers the flexibility to work from your preferred location while leading essential field service operations.
Responsibilities:
Responsibilities:
- Lead and manage a team of remote field service technicians.
- Oversee the installation, maintenance, and repair of remote monitoring systems.
- Conduct remote diagnostics and troubleshooting of complex technical issues.
- Develop and implement preventative maintenance programs.
- Analyze system performance data to identify trends and potential failures.
- Provide technical guidance and training to field technicians.
- Coordinate on-site service calls and support efforts.
- Ensure adherence to safety protocols and company standards.
- Manage service documentation and reporting.
- Liaise with engineering and customer support teams.
- Optimize service processes for efficiency and effectiveness.
- Associate's or Bachelor's degree in Electronics Engineering Technology, Industrial Technology, or a related field.
- Minimum of 5 years of experience in field service, technical support, or a related role.
- Proven expertise in troubleshooting and repairing complex electronic, mechanical, and network systems.
- Strong understanding of industrial control systems, data acquisition, and networking protocols.
- Excellent leadership, problem-solving, and diagnostic skills.
- Proficiency with remote diagnostic tools and support platforms.
- Exceptional communication, interpersonal, and training abilities.
- Ability to work independently and manage projects in a remote setting.
- Experience with IoT devices and cloud-based monitoring is a plus.
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