4,369 Senior Field Service Technician Remote Management jobs in Kenya
Lead Field Service Engineer (Remote Management)
Posted 9 days ago
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Job Description
Our client is seeking a highly experienced Lead Field Service Engineer to manage their field service operations remotely. This role is essential for ensuring the optimal performance and maintenance of our advanced technical equipment across various client sites. You will be responsible for overseeing a team of field service technicians, coordinating schedules, troubleshooting complex technical issues, and ensuring timely and effective service delivery. The ideal candidate will have a strong background in mechanical or electrical engineering, extensive experience in field service, and proven leadership abilities. Key responsibilities include developing and implementing preventative maintenance programs, managing spare parts inventory, and ensuring adherence to safety protocols. You will also be involved in training and mentoring field technicians, monitoring service performance metrics, and implementing process improvements. This is a fully remote position, requiring exceptional organizational skills, excellent communication abilities, and proficiency in utilizing remote monitoring and diagnostic tools. You will act as the primary technical point of contact for escalated issues and collaborate closely with R&D and production teams to provide feedback for product improvement. We are looking for a proactive problem-solver who can effectively manage distributed teams and ensure high levels of customer satisfaction. This is an excellent opportunity to contribute to a critical function within the company, offering significant autonomy and the flexibility of remote work. Our client is dedicated to providing the resources and support necessary for its remote leadership team to excel.
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Senior Field Service Engineer - Remote Management
Posted 15 days ago
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Job Description
Our client, a leader in specialized industrial equipment, is seeking a highly skilled Senior Field Service Engineer to join their remote operations team. This is a 100% remote position, focusing on providing expert technical support and remote diagnostics for complex machinery. You will be instrumental in ensuring optimal performance and uptime for our clients' equipment across various locations. Your primary responsibilities will include diagnosing technical issues remotely, guiding on-site technicians through repair procedures, troubleshooting equipment failures via telecommunication, and performing preventive maintenance scheduling and analysis. You will leverage advanced diagnostic tools and software to identify root causes of problems and develop effective solutions. The ideal candidate will possess extensive hands-on experience with industrial machinery, a strong understanding of mechanical, electrical, and hydraulic systems, and proficiency in interpreting technical manuals and schematics. Excellent problem-solving and analytical skills are crucial, as is the ability to communicate complex technical information clearly and concisely to both technical and non-technical personnel. You will also be responsible for documenting service procedures, maintaining detailed service records, and providing feedback to the engineering team for product improvement. This role requires a proactive approach to customer service and a commitment to delivering high-quality technical support. As a remote engineer, you must be highly self-disciplined, organized, and adept at using virtual collaboration and remote access tools. Occasional travel may be required for critical on-site interventions, but the core function of the role is remote. This is an exciting opportunity for an experienced service engineer to transition into a remote-focused role, utilizing their expertise to support a global customer base.
Key Responsibilities:
Key Responsibilities:
- Provide remote technical support and troubleshooting for complex industrial equipment.
- Diagnose equipment failures and performance issues using remote diagnostic tools and software.
- Guide on-site technicians through repair procedures and preventive maintenance tasks.
- Develop and implement remote troubleshooting protocols and best practices.
- Analyze equipment performance data to identify potential issues and recommend proactive solutions.
- Document all service interactions, findings, and resolutions in the service management system.
- Collaborate with the engineering team to identify product improvements based on field feedback.
- Maintain a high level of customer satisfaction through effective communication and timely resolution of issues.
- Stay current with product updates, technical advancements, and industry best practices.
- Assist in the development of training materials for on-site technicians.
- Perform remote configuration and calibration of equipment as needed.
- Manage service requests and prioritize urgent issues.
- Diploma or Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
- Minimum of 6 years of experience in field service engineering or a similar technical support role.
- Extensive experience with complex industrial machinery, including mechanical, electrical, and hydraulic systems.
- Proficiency in interpreting technical manuals, schematics, and blueprints.
- Strong diagnostic and problem-solving skills.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Proficiency in using remote diagnostic software and virtual collaboration tools.
- Ability to work independently and manage time effectively in a remote setting.
- Experience with ERP/service management software is a plus.
- Willingness to travel occasionally for critical on-site support.
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Senior Field Service Engineer - Remote Operations
Posted 5 days ago
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Job Description
Our client is seeking a highly skilled Senior Field Service Engineer to provide remote diagnostic, troubleshooting, and technical support for complex industrial machinery and automation systems. This is a fully remote position, allowing you to leverage your expertise from your home office. You will be the primary point of contact for clients experiencing technical challenges, utilizing advanced remote access tools, diagnostic software, and video conferencing to guide on-site personnel through troubleshooting and repair procedures. Key responsibilities include analyzing equipment performance data, identifying root causes of failures, providing clear and concise technical instructions, and documenting all service interactions and resolutions. You will also be involved in remote system calibration, software updates, and preventative maintenance planning. The ideal candidate will have a strong background in mechanical, electrical, or mechatronics engineering, with extensive experience in diagnosing and repairing sophisticated industrial equipment. Proven ability to effectively communicate complex technical information to non-technical staff via remote channels is paramount. Experience with IoT-enabled industrial equipment, predictive maintenance technologies, and remote monitoring platforms is highly desirable. You must possess excellent problem-solving skills, a customer-centric approach, and the ability to remain calm and effective under pressure. A Bachelor's degree in a relevant engineering discipline and a minimum of 7 years of field service or technical support experience are required. Certifications in specific industrial automation systems or control platforms are a plus. This role requires a self-starter with strong organizational skills and the ability to manage time effectively in a remote setting, ensuring minimal downtime for our clients' critical operations.
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2
Senior Field Service Engineer - Remote Monitoring & Control Systems
Posted 3 days ago
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Job Description
Our client is seeking a highly skilled and motivated Senior Field Service Engineer with expertise in remote monitoring and control systems. This is a fully remote position, allowing you to leverage your technical skills from anywhere.
In this role, you will be responsible for providing expert-level remote technical support for the installation, maintenance, troubleshooting, and optimization of sophisticated industrial control and automation systems. You will work closely with on-site teams and customers to diagnose and resolve complex technical issues, ensuring the continuous and efficient operation of critical infrastructure. The ideal candidate will possess a strong electrical and mechanical aptitude, deep knowledge of PLC programming, SCADA systems, and network protocols, along with exceptional problem-solving abilities.
Key Responsibilities:
In this role, you will be responsible for providing expert-level remote technical support for the installation, maintenance, troubleshooting, and optimization of sophisticated industrial control and automation systems. You will work closely with on-site teams and customers to diagnose and resolve complex technical issues, ensuring the continuous and efficient operation of critical infrastructure. The ideal candidate will possess a strong electrical and mechanical aptitude, deep knowledge of PLC programming, SCADA systems, and network protocols, along with exceptional problem-solving abilities.
Key Responsibilities:
- Provide advanced remote technical support for industrial automation and control systems, including PLCs, HMIs, SCADA, and VFDs.
- Diagnose and troubleshoot complex hardware and software issues remotely, utilizing diagnostic tools and remote access platforms.
- Guide and assist on-site technicians and customer personnel in performing installations, maintenance, and repairs.
- Develop and implement preventative maintenance plans to ensure system reliability and uptime.
- Optimize system performance through parameter adjustments and software updates.
- Create and maintain detailed technical documentation, including troubleshooting guides, user manuals, and system configurations.
- Collaborate with engineering and product development teams to provide feedback on system design and functionality.
- Manage spare parts inventory and coordinate timely replacement of faulty components.
- Conduct remote training sessions for customer staff on system operation and maintenance.
- Ensure all work is performed in accordance with safety standards and company procedures.
- Respond to emergency service requests and provide timely resolutions.
- Stay current with the latest advancements in automation technology, industrial networking, and control systems.
- Maintain accurate records of service activities, customer interactions, and resolutions in the CRM system.
- Proactively identify potential system failures and recommend mitigation strategies.
- Diploma or Bachelor's degree in Electrical Engineering, Electronics, Mechatronics, or a related technical field.
- Minimum of 5 years of experience in field service engineering, with a strong focus on industrial automation, control systems, and remote support.
- Proficiency in PLC programming (e.g., Siemens, Allen-Bradley, Omron) and HMI/SCADA software.
- Solid understanding of industrial networks (e.g., Ethernet/IP, Modbus, Profibus) and communication protocols.
- Experience with troubleshooting complex electrical, electronic, and mechanical systems.
- Strong analytical and problem-solving skills with meticulous attention to detail.
- Excellent verbal and written communication skills for effective remote interaction.
- Ability to work independently and manage time effectively in a remote environment.
- Familiarity with remote access tools and technologies.
- Relevant certifications in automation or control systems are a plus.
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3
Field Service Technician (Remote Management)
Posted 24 days ago
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Job Description
Our client is recruiting a skilled Field Service Technician who can manage operations remotely while coordinating on-site teams. While the role involves field operations, the primary management and coordination aspects will be handled remotely. This position requires a strong technical background in installation, maintenance, and repair of complex machinery and equipment. You will be responsible for overseeing a team of technicians, troubleshooting technical issues remotely, and ensuring that all service calls are handled efficiently and effectively. Key responsibilities include developing maintenance schedules, managing spare parts inventory, documenting service activities, and providing technical support to field personnel. The ideal candidate possesses excellent problem-solving abilities, strong leadership skills, and a thorough understanding of diagnostic tools and procedures. Proficiency in remote monitoring and diagnostic software is essential. You must be adept at communicating technical information clearly to both technical and non-technical audiences. This fully remote role requires a high degree of autonomy, self-motivation, and excellent organizational skills. The ability to manage multiple tasks simultaneously and prioritize effectively is crucial. You will play a pivotal role in ensuring the uptime and performance of critical equipment for our client's customers. We are seeking a dedicated professional with a hands-on approach and a commitment to delivering exceptional service, even from a distance. This is a unique opportunity to leverage your technical expertise in a remote leadership capacity. Your ability to guide and support field teams will be vital to the success of our client's service operations.
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4
Lead Field Service Technician - Remote Management
Posted 22 days ago
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Job Description
Our client is looking for a skilled and experienced Lead Field Service Technician to manage and coordinate a team of technicians, operating in a remote capacity. This role focuses on the planning, scheduling, and remote oversight of installation, maintenance, and repair services for complex equipment and systems. You will be responsible for ensuring optimal service delivery, troubleshooting technical issues remotely, and maintaining high levels of customer satisfaction. The ideal candidate will have a strong technical background, exceptional problem-solving skills, and proven leadership abilities, coupled with excellent communication and organizational skills to thrive in a remote-first environment. Responsibilities include coordinating service calls, managing technician schedules, providing remote technical support, analyzing service reports, and identifying areas for process improvement. You will also be involved in training and mentoring field technicians, ensuring they have the necessary skills and resources to perform their duties effectively. This is a unique opportunity to utilize your expertise in a flexible, home-based role, contributing to the smooth operation of critical services for our client. We are seeking proactive individuals who are passionate about delivering excellent technical support and driving operational efficiency. The role requires a high degree of autonomy, self-discipline, and the ability to effectively communicate and collaborate with a dispersed team and external clients. Familiarity with remote diagnostic tools and service management software is highly advantageous. Join us to lead and support a vital technical service function remotely, making a significant impact on our client's operational success. This remote position is associated with service operations in and around Mombasa, Mombasa, KE .
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5
Field Service Technician (Remote Operations)
Posted 15 days ago
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Job Description
Our client is seeking a highly skilled and reliable Field Service Technician to join their growing team. This position is primarily remote, focusing on supporting installation and maintenance operations for our clients' distributed infrastructure. While the role is remote, it requires the ability to travel to various on-site locations for essential installations, complex repairs, and preventative maintenance as needed, with a focus on ensuring operational excellence in the Bungoma, Bungoma, KE region and beyond.
The ideal candidate will have a strong background in mechanical, electrical, or electronic systems and a proven ability to troubleshoot and repair a wide range of equipment. You will be responsible for ensuring that systems are installed correctly, operating efficiently, and maintained according to manufacturer specifications, all while leveraging remote diagnostic tools and support.
Key Responsibilities:
The ideal candidate will have a strong background in mechanical, electrical, or electronic systems and a proven ability to troubleshoot and repair a wide range of equipment. You will be responsible for ensuring that systems are installed correctly, operating efficiently, and maintained according to manufacturer specifications, all while leveraging remote diagnostic tools and support.
Key Responsibilities:
- Perform installation, maintenance, and repair of specialized equipment and systems according to technical specifications and service manuals.
- Diagnose and troubleshoot complex mechanical, electrical, and electronic issues using advanced diagnostic tools and techniques.
- Utilize remote monitoring and diagnostic tools to preemptively identify potential problems and guide on-site personnel.
- Conduct preventative maintenance checks and services to ensure optimal equipment performance and longevity.
- Install and configure new equipment, ensuring proper integration with existing systems.
- Provide on-site technical support and guidance to customers and junior technicians.
- Maintain detailed records of all service calls, including work performed, parts used, and time spent.
- Ensure adherence to all safety regulations and company policies during on-site operations.
- Respond to emergency service requests and provide timely resolutions.
- Order and manage spare parts inventory for on-site repairs.
- Document technical issues and resolutions for knowledge sharing and training purposes.
- Collaborate with engineering and support teams to provide feedback on product design and reliability.
- Develop and deliver training to customers on equipment operation and basic maintenance.
- Perform site assessments to determine optimal installation locations and requirements.
- Adhere to strict quality control standards throughout all maintenance and installation processes.
- Diploma or equivalent qualification in Mechanical Engineering, Electrical Engineering, Electronics, or a related technical field.
- Minimum of 4 years of hands-on experience as a Field Service Technician or similar role.
- Proven ability to troubleshoot and repair complex machinery and electronic systems.
- Experience with diagnostic equipment and software.
- Strong understanding of mechanical, electrical, and electronic principles.
- Excellent problem-solving and diagnostic skills.
- Ability to work independently and manage time effectively, including travel planning.
- Strong communication and interpersonal skills, with the ability to interact professionally with clients.
- Proficiency in reading technical diagrams and manuals.
- Willingness to travel to various on-site locations as required.
- Familiarity with (mention specific types of equipment relevant to the fictional company, e.g., industrial machinery, communication equipment, specialized IT hardware) is a significant advantage.
- Commitment to safety and quality standards.
- Ability to adapt to changing priorities and work environments.
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Remote Field Service Technician - Remote
Posted 10 days ago
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Job Description
Our client is seeking a highly skilled and self-motivated Remote Field Service Technician to join their distributed technical support team. While the role is classified as 'remote', it involves traveling to client sites for installation, maintenance, and repair of specialized equipment. This position requires a proactive individual with a strong technical aptitude and excellent problem-solving skills, capable of working independently and efficiently. You will be responsible for performing on-site diagnostics, troubleshooting complex technical issues, and executing repairs or preventative maintenance on a variety of industrial or commercial systems. The ideal candidate will have extensive experience in electrical, mechanical, or electronic systems, with a proven ability to interpret technical manuals, schematics, and blueprints. Responsibilities include scheduled and unscheduled site visits, identifying and resolving equipment malfunctions, ensuring optimal system performance, documenting all service activities accurately in the company's system, and providing technical support and training to end-users. A valid driver's license, a clean driving record, and the willingness to travel extensively are mandatory. Proficiency with diagnostic tools and a solid understanding of safety protocols are essential. This role offers the flexibility of remote management of your schedule and administrative tasks, but requires a significant presence at customer locations. Our client provides a company vehicle, fuel card, and all necessary tools and equipment. We are looking for individuals who are customer-focused, possess excellent communication skills, and can represent the company professionally at all times. If you are a dedicated Field Service Technician looking for a challenging and rewarding opportunity that combines independent work with client-facing interaction, and you are comfortable with travel, we encourage you to apply. Your technical expertise will be crucial in ensuring the seamless operation of our clients' critical systems.
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7
Lead Field Service Technician - Remote Operations
Posted 10 days ago
Job Viewed
Job Description
Our client, a prominent provider of industrial automation solutions, is seeking an experienced Lead Field Service Technician to join their fully remote team. In this role, you will be responsible for overseeing and coordinating remote support for complex installation and maintenance tasks across a variety of industrial settings. While the role is primarily remote, there may be occasional site visits required for critical issues or project kick-offs. You will leverage advanced diagnostic tools and remote access technologies to troubleshoot equipment malfunctions, guide on-site personnel through repair procedures, and ensure optimal performance of machinery. Your expertise will involve developing and refining maintenance protocols, creating comprehensive documentation for technical procedures, and managing a team of remote technicians to ensure high standards of service delivery. You will also be a key point of contact for clients, providing technical consultations and support to resolve issues efficiently. This position demands exceptional problem-solving skills, a deep understanding of mechanical and electrical systems, and the ability to communicate complex technical information clearly to both technical and non-technical audiences.
Key Responsibilities:
Key Responsibilities:
- Provide remote technical support for installation, troubleshooting, and maintenance of industrial equipment.
- Develop and implement remote diagnostic procedures and best practices.
- Oversee and mentor a team of field service technicians performing on-site work.
- Create detailed technical manuals, service bulletins, and training materials.
- Analyze performance data and recommend preventative maintenance strategies.
- Liaise with clients to understand their needs and provide solutions.
- Manage spare parts inventory and logistics for remote operations.
- Conduct remote quality control checks on completed service tasks.
- Identify opportunities for process improvements in remote support services.
- Ensure compliance with safety regulations during all service activities, even when conducted remotely.
- Associate's or Bachelor's degree in Engineering Technology, Mechanical Engineering, Electrical Engineering, or a related field.
- Minimum of 7 years of experience in industrial equipment installation, maintenance, or field service.
- Strong proficiency in diagnosing and repairing mechanical, electrical, and control systems.
- Expertise in using remote diagnostic tools, PLCs, and industrial networking.
- Demonstrated ability to lead and manage a technical team.
- Excellent communication, interpersonal, and customer service skills.
- Experience with a variety of industrial machinery (e.g., robotics, CNC machines, production lines).
- Ability to interpret complex technical drawings and schematics.
- Willingness to travel occasionally for critical on-site interventions.
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8
Remote Field Service Technician (Remote Oversight)
Posted 24 days ago
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Job Description
Our client, a leading provider of specialized industrial equipment, is seeking a skilled Remote Field Service Technician to manage and support on-site service operations. This role is primarily remote, focusing on providing expert technical guidance and remote diagnostics to field engineers. You will be the central hub for troubleshooting complex equipment failures, coordinating emergency repairs, and ensuring optimal performance of machinery deployed at client sites. Your responsibilities will include analyzing performance data, interpreting technical schematics, and developing step-by-step solutions for on-site technicians via secure remote access tools. You will also be tasked with creating and updating technical documentation, training materials, and best practice guides for field service personnel. A critical aspect of this role involves proactive monitoring of equipment health, identifying potential issues before they escalate, and dispatching resources efficiently. You will serve as the primary technical escalation point for field teams, offering immediate support and expertise. The ideal candidate will possess a strong background in mechanical, electrical, or electronic systems, coupled with extensive experience in industrial equipment maintenance and repair. Exceptional diagnostic and problem-solving skills are essential, along with the ability to communicate technical information clearly and concisely in high-pressure situations. Proficiency in utilizing remote diagnostic software, simulation tools, and advanced troubleshooting methodologies is required. A proven ability to manage and mentor field teams remotely, fostering a culture of safety and technical excellence, is highly valued. This is an exciting opportunity to leverage your technical expertise in a remote capacity, ensuring the seamless operation of critical infrastructure. This position is fully remote, but its operational focus is on servicing equipment installations near **Kitale, Trans-Nzoia, KE**.
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