903 Senior Field Service Engineer Remote jobs in Nairobi
Senior Field Service Engineer - Remote Technical Support
Posted 19 days ago
Job Viewed
Job Description
Our client, a global manufacturer of advanced industrial machinery, is seeking an experienced Senior Field Service Engineer to provide remote technical support and guidance to their international clientele. This position requires deep expertise in diagnosing and resolving complex equipment issues through virtual communication and remote diagnostics tools. You will act as a crucial point of escalation for intricate technical challenges, ensuring minimal downtime for our customers. The role is entirely remote, allowing you to leverage your skills and knowledge from any location, supporting our commitment to exceptional customer service.
Responsibilities:
Responsibilities:
- Provide advanced remote technical support and troubleshooting for industrial machinery and complex systems.
- Diagnose hardware and software issues using remote access tools, diagnostic software, and customer feedback.
- Develop and deliver clear, concise technical guidance and solutions to field technicians and end-users.
- Create and update technical documentation, including troubleshooting guides, service bulletins, and best practice manuals.
- Escalate unresolved issues to engineering or product development teams, providing detailed diagnostic information.
- Conduct remote training sessions for customers and internal technical teams.
- Analyze service data to identify trends, common issues, and areas for product improvement.
- Contribute to the development and implementation of remote support strategies and tools.
- Ensure high levels of customer satisfaction through prompt and effective technical assistance.
- Collaborate with sales and support teams to ensure seamless customer experience.
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Industrial Technology, or a related technical field.
- Minimum of 7 years of experience in field service, technical support, or a related engineering role, preferably supporting industrial equipment.
- Extensive knowledge of electromechanical systems, hydraulics, pneumatics, and control systems.
- Proficiency in using remote diagnostic tools, network troubleshooting, and various operating systems.
- Strong analytical and problem-solving skills, with the ability to think critically under pressure.
- Excellent communication, interpersonal, and customer service skills.
- Ability to explain complex technical concepts in a clear and understandable manner.
- Self-motivated and able to work independently with minimal supervision in a remote environment.
- Experience with PLCs and industrial automation is highly desirable.
- Flexibility to work varied hours to support global customers.
This advertiser has chosen not to accept applicants from your region.
0
Lead Field Service Engineer - Remote Support
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced Lead Field Service Engineer to provide critical remote support for their advanced industrial equipment. This fully remote position will involve diagnosing and troubleshooting complex technical issues experienced by clients, guiding on-site technicians through repair and maintenance procedures, and ensuring optimal equipment performance. You will act as the primary escalation point for challenging technical problems, leveraging your deep knowledge of mechanical, electrical, and software systems. Responsibilities include analyzing equipment performance data, conducting remote diagnostics, developing detailed repair instructions, and contributing to the knowledge base with solutions and best practices. The ideal candidate will possess extensive hands-on experience with industrial machinery, a strong understanding of diagnostic tools, and the ability to interpret complex schematics and technical manuals. Excellent communication, problem-solving, and interpersonal skills are essential, particularly the ability to convey technical information clearly and patiently to diverse audiences, often under pressure. Candidates must have a minimum of 8 years of experience in field service engineering or a related technical support role, with a strong background in troubleshooting and repair. A Bachelor's degree in Engineering or a related technical discipline is preferred. Professional certifications relevant to industrial equipment are a plus. This role requires a proactive, self-motivated individual who can work independently and manage their time effectively in a remote setting. You will be crucial in minimizing equipment downtime and ensuring client satisfaction, contributing significantly to our client's reputation for reliability and expert support. This is an excellent opportunity to apply your extensive technical expertise in a flexible, impactful remote role.
This advertiser has chosen not to accept applicants from your region.
1
Senior Field Service Engineer (Remote Support)
Posted 25 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and dedicated Senior Field Service Engineer to provide remote technical support for complex industrial machinery and systems. This is a fully remote position, allowing you to leverage your expertise from anywhere while ensuring our clients' operations run smoothly. You will be responsible for diagnosing and resolving technical issues through remote diagnostics, video conferencing, and detailed troubleshooting guides. Your duties will include providing advanced technical support to on-site technicians, interpreting schematics and technical documentation, and developing comprehensive repair strategies. You will also be involved in creating and updating knowledge base articles, training materials, and best practice guides for remote support operations. Collaboration with engineering and product development teams to identify recurring issues and suggest product improvements will be a significant part of your role. The ideal candidate will possess a Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related field, with a minimum of 7 years of experience in field service, technical support, or a similar role within the industrial sector. A proven track record in diagnosing and resolving complex mechanical, electrical, and software issues remotely is essential. Excellent problem-solving skills, strong communication and interpersonal abilities, and the capacity to effectively guide less experienced technicians are critical. Familiarity with remote diagnostic tools, IoT platforms, and advanced troubleshooting methodologies is highly desirable. This role demands a proactive, detail-oriented individual who can work independently and deliver exceptional support in a remote-first environment. You will be a critical link in our client's support network, ensuring client satisfaction and minimizing downtime through expert remote intervention. The ability to adapt to new technologies and evolving client needs will be key to success in this role, contributing to efficient and effective service delivery without the need for on-site travel.
This advertiser has chosen not to accept applicants from your region.
2
Lead Field Service Engineer (Remote Support) - Remote
Posted 22 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Engineer to provide expert remote support and technical guidance. This is a critical, fully remote role focused on resolving complex technical issues for our client's sophisticated equipment and systems. The ideal candidate will have a deep understanding of mechanical, electrical, and software systems, with a proven ability to diagnose and troubleshoot problems remotely. Your primary responsibilities will include providing Tier 3 technical support to field technicians and customers, guiding them through intricate repair procedures and system diagnostics. You will develop and maintain comprehensive technical documentation, including troubleshooting guides, repair manuals, and best practice recommendations. This role involves analyzing service data to identify recurring issues and systemic problems, recommending preventative maintenance strategies and product improvements. The Lead Field Service Engineer will also be responsible for training and mentoring junior service engineers, sharing expertise and ensuring consistent service quality across the team. You will collaborate closely with the engineering and product development teams to relay customer feedback and contribute to product enhancements. A strong ability to interpret technical drawings, schematics, and diagnostic reports is essential. Excellent communication skills are paramount, enabling clear and effective instruction and support in a remote setting. This position requires a proactive, problem-solving mindset, with the ability to remain calm and effective under pressure. A Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field is preferred, along with a minimum of 7 years of experience in field service engineering or technical support, with at least 2 years in a lead or supervisory role. Experience with diagnostic software and remote access tools is required. Familiarity with networking protocols and remote monitoring systems is highly beneficial. This is an exceptional opportunity to leverage your technical expertise and leadership skills in a fully remote capacity, making a direct impact on customer satisfaction and operational efficiency. While the role is remote, candidates with a background or knowledge relevant to industrial operations in the Mombasa, Mombasa, KE region are encouraged to apply. You will be a key player in ensuring the optimal performance of our client's technology.
This advertiser has chosen not to accept applicants from your region.
3
Senior Field Service Engineer - Remote
Posted 11 days ago
Job Viewed
Job Description
Our client, a global leader in advanced industrial automation and robotics, is seeking a highly skilled Senior Field Service Engineer to join their remote operations team. While this role is fully remote, it requires the flexibility to travel occasionally to client sites within the **Mombasa, Mombasa, KE** region for critical installations, maintenance, and troubleshooting. The ideal candidate will possess a deep understanding of complex electromechanical systems, excellent diagnostic capabilities, and a proactive approach to customer support. You will be instrumental in ensuring the optimal performance and longevity of our client's cutting-edge equipment.
Responsibilities:
Responsibilities:
- Provide remote technical support and troubleshooting for industrial machinery and automation systems via phone, email, and video conferencing.
- Conduct on-site diagnostic assessments, preventative maintenance, and repair services for complex equipment when required, adhering to safety protocols.
- Interpret technical drawings, schematics, and manuals to diagnose and resolve hardware and software issues.
- Perform system installations, configurations, and upgrades, ensuring seamless integration.
- Develop and deliver technical training to customer personnel on equipment operation and maintenance.
- Document all service activities, including diagnostics, repairs, and recommendations, in the CRM system.
- Collaborate with engineering and product development teams to provide feedback on product performance and identify areas for improvement.
- Manage spare parts inventory and recommend necessary replacements.
- Ensure high levels of customer satisfaction through prompt, professional, and effective service delivery.
- Adhere to all company policies, safety regulations, and ethical standards.
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related technical field.
- Minimum of 7 years of experience in field service engineering, technical support, or maintenance of industrial automation systems.
- Proven experience with robotics, PLCs, HMI, and industrial networking.
- Strong diagnostic and problem-solving skills with a keen eye for detail.
- Excellent understanding of electrical, mechanical, and pneumatic systems.
- Ability to read and interpret complex technical documentation.
- Proficiency in using diagnostic tools and test equipment.
- Demonstrated ability to manage time effectively and prioritize tasks in a remote environment, with a willingness to travel as needed.
- Exceptional communication and interpersonal skills, with the ability to explain technical information to non-technical users.
- Experience with remote support tools and technologies is highly desirable.
- A valid driver's license and a clean driving record are essential.
This advertiser has chosen not to accept applicants from your region.
4
Senior Field Service Engineer - Remote Diagnostics
Posted 22 days ago
Job Viewed
Job Description
Our client, a global leader in industrial equipment manufacturing, is seeking a Senior Field Service Engineer with expertise in remote diagnostics and support. This is a crucial, fully remote role focused on providing advanced technical assistance, troubleshooting, and maintenance guidance for complex machinery. You will leverage cutting-edge diagnostic tools, IoT connectivity, and remote access technologies to support on-site technicians and resolve client issues efficiently, minimizing downtime. The ideal candidate possesses deep mechanical, electrical, or automation engineering knowledge, coupled with exceptional problem-solving skills and a proactive approach to customer service.
Responsibilities:
Responsibilities:
- Provide expert remote technical support and troubleshooting for industrial equipment.
- Utilize remote diagnostic tools, software, and connectivity platforms to identify and resolve equipment issues.
- Guide and assist on-site technicians and customer engineers through complex repair and maintenance procedures.
- Analyze equipment performance data to proactively identify potential failures and recommend preventative actions.
- Develop and maintain comprehensive technical documentation, including service manuals, troubleshooting guides, and FAQs.
- Collaborate with engineering and product development teams to provide feedback on equipment design and reliability.
- Manage assigned service tickets, ensuring timely resolution and customer satisfaction.
- Train and mentor junior field service engineers on remote diagnostic techniques and best practices.
- Stay current with the latest technologies and advancements in industrial automation and remote support.
- Contribute to the development of remote monitoring and predictive maintenance solutions.
- Analyze service trends and recommend improvements to products and support processes.
- Ensure adherence to safety protocols and quality standards in all remote guidance provided.
- Communicate effectively with customers, providing clear explanations and solutions.
- Participate in on-call rotation for emergency remote support.
- Evaluate and recommend new remote diagnostic tools and technologies.
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, Automation Engineering, or a related technical field.
- Minimum of 7 years of experience in field service, technical support, or maintenance of complex industrial equipment.
- Demonstrated expertise in remote diagnostics, troubleshooting, and using IoT-enabled technologies.
- Strong understanding of mechanical, electrical, and control systems for industrial machinery.
- Proficiency with diagnostic software, remote access tools (e.g., TeamViewer, AnyDesk), and data analysis.
- Excellent problem-solving, analytical, and critical thinking skills.
- Strong communication, interpersonal, and customer service skills.
- Ability to work independently and manage time effectively in a remote setting.
- Experience in training and mentoring technical personnel.
- Familiarity with PLCs, SCADA systems, and industrial networking is a plus.
- Proactive approach to identifying and resolving issues before they impact operations.
- Ability to interpret technical drawings and schematics.
- Commitment to providing high-quality technical support.
This advertiser has chosen not to accept applicants from your region.
5
Senior Field Service Engineer - Remote Monitoring Systems
Posted 9 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Field Service Engineer with expertise in remote monitoring systems to join their innovative team. This position operates on a fully remote basis, allowing you to provide crucial technical support and maintenance solutions from your home base. You will be responsible for the installation, troubleshooting, and repair of advanced industrial equipment and systems, primarily focusing on remote diagnostics and performance optimization. Your technical acumen and problem-solving skills will be vital in ensuring minimal downtime and maximum operational efficiency for our clients.
Responsibilities:
Responsibilities:
- Perform remote diagnostics and troubleshooting of complex electromechanical systems and industrial equipment using sophisticated monitoring tools.
- Provide on-site technical support and complex repair services when remote solutions are not feasible, traveling as required.
- Install, commission, and maintain advanced monitoring and control systems.
- Develop and document technical procedures, service manuals, and troubleshooting guides.
- Conduct preventative maintenance and performance tuning of equipment to ensure optimal operation.
- Train customer technical staff on the operation and maintenance of installed systems.
- Collaborate with engineering and product development teams to provide feedback on product performance and identify areas for improvement.
- Manage service requests and maintain detailed records of all service activities and parts inventory.
- Ensure compliance with all safety regulations and company policies.
- Respond to emergency service calls and resolve issues promptly.
- Mentor junior service engineers and provide technical guidance.
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Electronics, or a related technical field.
- Minimum of 7 years of experience in field service engineering, with a strong background in industrial automation, control systems, or complex machinery.
- Proven expertise in diagnosing and repairing electromechanical systems, PLC systems, and network-based monitoring solutions.
- Proficiency in using diagnostic software, oscilloscopes, multimeters, and other relevant test equipment.
- Experience with remote access and monitoring technologies (e.g., IoT platforms, VPNs).
- Excellent problem-solving, analytical, and critical thinking skills.
- Strong communication and interpersonal skills, with the ability to interact effectively with customers and internal teams.
- Demonstrated ability to work independently, manage time effectively, and adapt to changing priorities in a remote setting.
- Willingness to travel for on-site interventions as needed.
- A commitment to providing exceptional customer service and technical support.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Senior field service engineer remote Jobs in Nairobi !
6
Field Service Technician - Remote Support
Posted 15 days ago
Job Viewed
Job Description
Our client is seeking a skilled and proactive Field Service Technician to provide remote technical support and troubleshooting for their specialized equipment. While the role is based remotely, it requires the ability to guide on-site personnel and diagnose complex issues. You will be the first point of contact for technical escalations, utilizing your expertise to resolve problems efficiently and minimize downtime for our customers. This position demands strong analytical skills, excellent communication, and a deep understanding of electro-mechanical systems.
Responsibilities:
Responsibilities:
- Provide expert remote technical support and troubleshooting for industrial machinery and equipment.
- Diagnose hardware and software issues, guiding end-users through step-by-step solutions via phone, email, and remote access tools.
- Develop and maintain a comprehensive knowledge base of common issues, solutions, and best practices.
- Document all support requests, actions taken, and resolutions accurately in the CRM system.
- Collaborate with engineering and product development teams to identify recurring issues and contribute to product improvements.
- Create clear and concise technical documentation, including user manuals, troubleshooting guides, and FAQs.
- Train and mentor junior support staff on technical procedures and problem-solving techniques.
- Analyze performance data to identify trends and recommend proactive maintenance strategies.
- Escalate unresolved issues to higher-level support or engineering teams with detailed reports.
- Ensure customer satisfaction by providing timely, effective, and professional technical assistance.
- Technical diploma or degree in Electrical Engineering, Mechanical Engineering, or a related field.
- Minimum of 3 years of experience in a technical support or field service role, preferably with electro-mechanical systems.
- Proven ability to troubleshoot complex technical problems remotely.
- Proficiency with diagnostic tools, software, and remote access technologies.
- Strong understanding of industrial control systems, automation, and networking.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Exceptional customer service skills and a patient, problem-solving attitude.
- Ability to work independently, manage a caseload, and prioritize tasks effectively in a remote environment.
- Experience in reading and interpreting technical drawings and schematics.
- Willingness to adapt to changing technologies and learn new products.
This advertiser has chosen not to accept applicants from your region.
7
Lead Field Service Technician (Remote Support)
Posted 25 days ago
Job Viewed
Job Description
Our client, a prominent manufacturer of industrial automation equipment, is seeking a Lead Field Service Technician to provide remote expert support and technical guidance to on-site service teams. While the role offers remote oversight, occasional travel for critical escalations may be required, but the primary function is remote support. You will be the go-to expert for troubleshooting complex technical issues related to our client's machinery and systems. This position is vital for ensuring minimal downtime and maximum operational efficiency for our customers across various industries.
Your responsibilities will include diagnosing and resolving intricate mechanical, electrical, and software problems remotely using advanced diagnostic tools and remote access technologies. You will document troubleshooting procedures, create technical guides, and train field technicians on best practices and new equipment features. Strong collaboration with engineering and product development teams is expected to provide feedback on product performance and identify areas for improvement. The ability to interpret technical diagrams, schematics, and manuals is crucial. You will also be responsible for managing service request escalations, ensuring timely and effective resolution, and maintaining high levels of customer satisfaction.
The ideal candidate will have a Technical Diploma or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Technology, or a related field. A minimum of 7 years of experience as a field service technician, with a proven track record in diagnosing and repairing complex industrial equipment, is required. Demonstrated expertise in remote diagnostic tools and virtual collaboration platforms is essential. Excellent problem-solving abilities, strong communication skills, and the capacity to remain calm and effective under pressure are vital. This role offers a unique opportunity to leverage your technical expertise to support a global customer base from a remote location, significantly impacting customer success.
Your responsibilities will include diagnosing and resolving intricate mechanical, electrical, and software problems remotely using advanced diagnostic tools and remote access technologies. You will document troubleshooting procedures, create technical guides, and train field technicians on best practices and new equipment features. Strong collaboration with engineering and product development teams is expected to provide feedback on product performance and identify areas for improvement. The ability to interpret technical diagrams, schematics, and manuals is crucial. You will also be responsible for managing service request escalations, ensuring timely and effective resolution, and maintaining high levels of customer satisfaction.
The ideal candidate will have a Technical Diploma or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Technology, or a related field. A minimum of 7 years of experience as a field service technician, with a proven track record in diagnosing and repairing complex industrial equipment, is required. Demonstrated expertise in remote diagnostic tools and virtual collaboration platforms is essential. Excellent problem-solving abilities, strong communication skills, and the capacity to remain calm and effective under pressure are vital. This role offers a unique opportunity to leverage your technical expertise to support a global customer base from a remote location, significantly impacting customer success.
This advertiser has chosen not to accept applicants from your region.
8
Senior Field Service Technician (Remote Support)
Posted 25 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled Senior Field Service Technician with expertise in remote diagnostics and support to join their distributed technical team. This fully remote role is crucial for providing advanced technical assistance to clients and field engineers, ensuring the optimal performance and maintenance of specialized equipment. The Senior Technician will be responsible for troubleshooting complex technical issues, providing expert guidance on installation, operation, and repair procedures, and developing remote solutions to minimize downtime. You will utilize advanced diagnostic tools and software to identify root causes of problems, communicate technical information clearly to non-technical users, and document solutions and best practices. A deep understanding of mechanical, electrical, and software systems related to our client's products is essential. This role requires excellent problem-solving abilities, strong communication and interpersonal skills, and the capacity to work independently and efficiently in a virtual environment. You will act as a key point of escalation for challenging technical problems, collaborating with engineering and product development teams to identify systemic issues and recommend improvements. Experience in a similar remote support role or as a senior field technician with remote capabilities is highly desirable. We are looking for a proactive, self-motivated individual with a passion for technology and a commitment to delivering exceptional customer service. Your expertise will be vital in maintaining client satisfaction and operational efficiency. This is an excellent opportunity to leverage your technical skills in a flexible, remote setting, contributing to critical support functions.
This advertiser has chosen not to accept applicants from your region.
9