914 Senior Field Service Engineer Remote Technical Support jobs in Nairobi

• Develop creative and appealing menus for various catering events and food service offerings.
• Establish and maintain high standards for food quality, preparation, presentation, and safety.
• Implement and enforce strict hygiene and sanitation protocols in compliance with health regulations.
• Manage food costs, inventory, and procurement of ingredients to optimize profitability.
• Train and mentor culinary staff, providing guidance and feedback remotely and/or on-site as needed.
• Collaborate with the operations team to ensure efficient kitchen workflow and service delivery.
• Stay updated on the latest culinary trends, techniques, and industry best practices.
• Conduct taste testing and quality control assessments of dishes.
• Manage relationships with food suppliers and negotiate favorable terms.
• Contribute to menu engineering and profitability analysis.

• Culinary degree or equivalent professional qualification.
• Minimum of 7 years of progressive experience in culinary arts, with at least 3 years in a Head Chef or Sous Chef role.
• Proven expertise in menu development, food costing, and inventory management.
• In-depth knowledge of food safety and sanitation standards (e.g., HACCP).
• Strong leadership, team management, and motivational skills.
• Excellent communication and interpersonal abilities, suitable for remote team leadership.
• Creativity and a passion for delivering exceptional culinary experiences.
• Ability to adapt to different cuisines and dietary requirements.
• Proficiency in using technology for remote collaboration and management.
• Experience in catering or large-scale food service operations is highly desirable.

• Provide remote operational support and guidance to retail store teams.
• Monitor store performance metrics and sales data.
• Conduct virtual coaching and training sessions for store staff.
• Ensure adherence to company policies, procedures, and brand standards.
• Assist with inventory management and operational troubleshooting remotely.
• Address customer service inquiries and support store teams in resolving issues.
• Identify opportunities for process improvement and efficiency gains.
• Act as a key point of contact between store teams and corporate management.
• Maintain effective communication channels with all stakeholders.
• Contribute to a positive and productive remote working environment.

• Proven experience in retail management (Store Manager, Assistant Manager).
• Demonstrated ability to manage operations and teams effectively.
• Strong understanding of retail sales, inventory, and customer service principles.
• Excellent verbal and written communication skills.
• Proficiency in using digital communication and collaboration tools (e.g., Zoom, Slack, Microsoft Teams).
• Ability to analyze sales data and operational reports.
• Strong problem-solving and decision-making skills.
• Self-motivated and able to work independently in a remote setting.
• Customer-focused with a passion for delivering exceptional service.
• Experience in remote management or support is a plus.

THE COMPANY
Silvus Technologies
is dedicated to one mission: connecting those who keep us safe. We do so by delivering the most advanced Mobile Ad-hoc Network (MANET) radios powered by our custom and ever evolving Mobile-Networked MIMO waveform. Together, our radios and waveform provide vital communications for mission-critical applications in the harshest environments from underground tunnels to high-altitude balloons.

International Market - Silvus StreamCaster radios are in use worldwide, supporting a diverse range of users—from defense organizations and public safety agencies to major live events and leading innovators in drone, robotics, and autonomous systems. Their reliability and adaptability make them the trusted choice for military, law enforcement, and commercial users around the globe.

Would you like to join an incredibly talented group of people, doing very challenging work, with the prime directive of
"Keeping Our Heroes Connected"?
International Market - Silvus' rapid growth is driven by a commitment to research, innovation, and a team of passionate, skilled, and forward-thinking individuals. If you're seeking a rewarding and challenging next step, it's well worth exploring how Silvus could play a key role in the next chapter of your career.

HE OPPORTUNITY
Silvus is seeking an
International Field Service Representative (IFSR)
to work closely with the international Silvus team to provide our customers with tailored solutions to meet their needs. This role participates in technical demonstrations, support, and sales of the Silvus family of advanced multi- antenna MIMO radio and mesh networking solutions. This position plays a key role in influencing product development.

This position reports to the Senior Sales Engineer and is a 100% remote position. Candidates must be based in Africa to be eligible for remote work.

The following is a list of at least some of the current essential job functions of the position. Management may assign or reassign duties and responsibilities at any time at its discretion.

ROLE AND RESPONSIBILITIES

• Provide pre-sales and post-sales technical support including system planning, customer training, system optimization, etc.
• Become an expert on the operation and application of Silvus' unique radio and networking solutions and its advantages over competing technologies.
• Prepare and conduct product demonstrations for customer visits and equipment evaluations.
• Visit customer sites to provide technical support and deliver training.
• Troubleshoot failures and abnormal situations in the field.
• Collect and analyze field failures and abnormalities and provide feedback to the development team.
• Help the Design Engineers reproduce and troubleshoot problems.
• Travel up to 75% of the time and work on-site at the customer's location.

REQUIRED QUALIFICATIONS

• Completion of secondary education (e.g., high school diploma, national secondary certificate, or equivalent qualification) is required.
• Minimum 1 year of experience as a Field Service Representative or equivalent.
• Minimum 1 year in, or in support of the Ministry of Defense tactical communications with a focus on data networks and radios.
• Proficiency with TCP/IP protocol and networking.
• Basic proficiency in English (reading and writing) is required.
• Proficiency in French (written and verbal) required.
• Excellent organizational skills and attention to detail.
• Must be based in Africa.
• Willingness to travel to potential conflict areas in support of radios.
• All employment is contingent upon the successful clearance of a background check.

PREFERRED KNOWLEDGE, SKILLS AND ABILITIES

• Proficiency with radio frequency instruments such as signal generators and spectrum analyzers.
• Experience with operating and testing IP radios/modems is a huge plus.
• Knowledge of wireless communication systems, RF signal propagation, and digital communication technologies.
• Proficiency with programming languages such as C/C++.
• Familiarity with Linux.
• Preferred Military background.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

• Trade shows.
• Outdoor environment for demonstrations.
• Occasional exposure to heat, cold, and allergens while performing tests or demonstrations in the field.
• Lift equipment up to 50 lbs. for the set-up of demonstrations and testing.

COMPENSATION
The pay range is NOT a guarantee. It is based on market research and peer data, and will vary depending on the candidate's experience and qualifications.
US Pay Range

$70,000—$80,000 USD

NOTE - As a U.S. Federal Contractor, Silvus Technologies requires that ALL candidates being considered for employment for any position (regardless of level) MUST be a U.S. Person (permanent resident or citizen). Stricter U.S. Citizen ONLY requirements are needed for some Engineering or R&D roles. This generally does NOT apply to International positions; only job postings for positions located in the U.S. Exceptions will be included in the Required Qualifications section of the posted position.
All Employment is contingent upon the successful clearance of a background check.
Silvus is proud to be an equal-opportunity employer, and we value diversity. We do not discriminate on the basis of race, color, age, religion or belief, ancestry, national origin, sex (including pregnancy), sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, physical or mental disability, protected veteran status, genetic information, political affiliation, or any other factor protected by applicable federal, state, or local laws.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive benefits and privileges of employment. Please contact us to request accommodation.

• Silvus does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to Silvus Technologies.

• Oversee and manage the daily administrative operations of the organization in a remote setting.
• Lead, mentor, and develop a team of administrative staff, ensuring high performance and efficiency.
• Develop, implement, and refine administrative policies, procedures, and best practices.
• Manage office supplies, equipment, and vendor relationships.
• Coordinate and manage calendars, meetings, travel arrangements, and event logistics for executives and teams.
• Ensure efficient communication and information flow across departments.
• Oversee the maintenance of accurate records, databases, and filing systems.
• Identify opportunities for process improvement and implement solutions to enhance operational efficiency.
• Manage departmental budgets and track expenses.
• Serve as a key point of contact for internal and external stakeholders, addressing inquiries and resolving issues.
• Support HR functions related to onboarding, offboarding, and employee engagement for remote staff.

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum of 7 years of progressive experience in administrative management or operations management, with a significant portion in a remote or hybrid environment.
• Proven experience in leading and managing administrative teams.
• Strong understanding of office management principles and best practices.
• Excellent organizational, time management, and multitasking skills.
• Proficiency in office productivity software (e.g., Microsoft Office Suite, Google Workspace) and virtual collaboration tools.
• Exceptional communication, interpersonal, and problem-solving abilities.
• Ability to work independently, take initiative, and maintain a high level of professionalism.
• Experience with budget management and vendor negotiations.
• Detail-oriented with a commitment to accuracy and quality.

• Provide remote technical support and troubleshooting for marine engines, propulsion systems, electrical components, and control systems.
• Develop clear, concise, and detailed repair procedures and documentation for remote field teams.
• Utilize advanced diagnostic software and remote access tools to identify and resolve equipment malfunctions.
• Conduct virtual training sessions for clients and internal service teams on equipment maintenance and operation.
• Collaborate with engineering and product development teams to provide feedback on equipment performance and suggest improvements.
• Maintain accurate records of all service interactions, repairs, and client feedback within the company's CRM system.
• Stay up-to-date with the latest advancements in marine technology and diagnostic techniques.
• Ensure adherence to all safety protocols and industry standards during troubleshooting and repair guidance.
• Manage time effectively to address urgent client needs while maintaining ongoing project support.
• Be available for on-call support during non-standard working hours as needed.

• Proven experience as a Field Service Technician or similar role, with a strong emphasis on marine equipment.
• In-depth knowledge of diesel engines, marine electronics, hydraulic systems, and electrical schematics.
• Proficiency with diagnostic software and remote troubleshooting tools.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to a non-technical audience.
• Strong problem-solving abilities and a methodical approach to troubleshooting.
• Ability to work independently and manage priorities effectively in a remote setting.
• A diploma or degree in Marine Engineering, Mechanical Engineering, or a related technical field is highly preferred.
• Experience with vessel operations or a maritime background is a significant advantage.
• Familiarity with international maritime regulations and standards.
• Must possess a reliable internet connection and a dedicated home office space conducive to remote work.

Company Description

Shop Zetu's mission is making fashion accessible across Africa. Shop Zetu is a fashion technology company that provides an e-commerce marketplace, infrastructure, and tools for fashion vendors to enable online fashion retail. The online marketplace currently serves over 300 fashion and beauty brands and more than 30,000 customers in Kenya.

Role Description

This is a full-time on-site role for a Customer Care Representative located in Nairobi. The Customer Care Representative will be responsible for managing customer support, ensuring customer satisfaction, and providing excellent customer service. Daily tasks will include assisting customers with inquiries, addressing complaints, and maintaining updated records of customer interactions. The representative will also collaborate with other departments to improve the overall customer experience.

Qualifications

• Strong Interpersonal Skills, Excellent Communication abilities
• Experience in Customer Service, Customer Support roles
• Proven track record in ensuring Customer Satisfaction
• Ability to handle customer inquiries and complaints efficiently
• Excellent problem-solving abilities and attention to detail
• Ability to work effectively in a team environment
• Prior experience in the fashion or e-commerce industry is a plus
• A diploma or equivalent / bachelor's degree is preferred

Send your CV to

Deadline: 24th October 2025

Subject: Customer Care Agent

Join a team that's redefining customer experience in Kenya's fashion e-commerce space.

• Manage complex and dynamic calendars for senior executives, including scheduling meetings, appointments, and travel arrangements.
• Coordinate and prepare materials for executive meetings, including agendas, presentations, and reports.
• Handle confidential information with the utmost discretion and professionalism.
• Act as a primary point of contact for internal and external stakeholders, managing communication flow.
• Organize and manage virtual meeting logistics, ensuring smooth operation of video conferencing and other collaboration tools.
• Prepare and edit correspondence, communications, presentations, and other documents.
• Conduct research and compile information to assist executives in preparing for meetings and projects.
• Manage and track expenses, process invoices, and assist with budget-related tasks.
• Proactively anticipate the needs of executives and take initiative to solve problems.
• Support the implementation of remote work policies and best practices within the executive support function.
• Assist with special projects as assigned by executives.

• Bachelor's degree in Business Administration, Communications, or a related field, or equivalent practical experience.
• Minimum of 7 years of experience providing high-level executive support to senior-level management.
• Exceptional organizational and time-management skills, with the ability to prioritize and multitask effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and virtual collaboration tools (e.g., Zoom, Microsoft Teams, Google Workspace).
• Excellent written and verbal communication skills.
• Strong interpersonal skills and the ability to build rapport with diverse individuals.
• Demonstrated ability to work independently, exercise sound judgment, and maintain confidentiality.
• Experience supporting remote executives or working in a remote-first environment is essential.
• Adaptability and a willingness to take on new challenges.
• A keen eye for detail and a commitment to accuracy.

• Provide expert remote technical support and troubleshooting for industrial machinery and equipment.
• Diagnose hardware and software issues, guiding end-users through step-by-step solutions via phone, email, and remote access tools.
• Develop and maintain a comprehensive knowledge base of common issues, solutions, and best practices.
• Document all support requests, actions taken, and resolutions accurately in the CRM system.
• Collaborate with engineering and product development teams to identify recurring issues and contribute to product improvements.
• Create clear and concise technical documentation, including user manuals, troubleshooting guides, and FAQs.
• Train and mentor junior support staff on technical procedures and problem-solving techniques.
• Analyze performance data to identify trends and recommend proactive maintenance strategies.
• Escalate unresolved issues to higher-level support or engineering teams with detailed reports.
• Ensure customer satisfaction by providing timely, effective, and professional technical assistance.

• Technical diploma or degree in Electrical Engineering, Mechanical Engineering, or a related field.
• Minimum of 3 years of experience in a technical support or field service role, preferably with electro-mechanical systems.
• Proven ability to troubleshoot complex technical problems remotely.
• Proficiency with diagnostic tools, software, and remote access technologies.
• Strong understanding of industrial control systems, automation, and networking.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Exceptional customer service skills and a patient, problem-solving attitude.
• Ability to work independently, manage a caseload, and prioritize tasks effectively in a remote environment.
• Experience in reading and interpreting technical drawings and schematics.
• Willingness to adapt to changing technologies and learn new products.

• Manage complex and dynamic executive calendars, including scheduling meetings, appointments, and conference calls across multiple time zones.
• Coordinate international and domestic travel arrangements, including flights, accommodation, visas, and detailed itineraries.
• Prepare, proofread, and edit correspondence, reports, presentations, and other documents with a high degree of accuracy.
• Organize and manage virtual meetings, ensuring smooth technical operation and timely distribution of agendas and materials.
• Take accurate minutes during meetings and track action items to ensure timely completion.
• Act as a liaison between executives and internal/external stakeholders, maintaining professionalism and discretion.
• Handle confidential information with the utmost integrity and security.
• Conduct research and compile information for various projects and initiatives.
• Manage expense reports and assist with budget tracking as needed.
• Proactively identify and address potential logistical challenges or conflicts, offering solutions.
• Provide general administrative support, including document management and correspondence handling.
• Contribute to process improvements within the administrative support function.

• Proven experience as an Executive Assistant, ideally supporting C-suite executives or senior management.
• Exceptional organizational and time management skills, with the ability to multitask and prioritize effectively.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and virtual meeting platforms (Zoom, Teams, etc.).
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and a proactive, resourceful approach.
• Discretion and a high level of confidentiality are essential.
• Ability to work independently and as part of a remote team, demonstrating initiative and self-motivation.
• Experience with international travel coordination and expense management.
• Familiarity with project management tools is a plus.
• A minimum of 3-5 years of relevant experience is required.