5,240 Senior Field Service Engineer Remote Technical Support jobs in Kenya
Field Service Engineer - Remote Technical Support
Posted 4 days ago
Job Viewed
Job Description
Our client, a leading provider of industrial equipment, is seeking a dedicated and technically proficient Field Service Engineer to provide remote support and troubleshooting. This role is 100% remote, allowing you to work from your chosen location. You will be the primary point of contact for customers experiencing technical issues with our client's equipment, providing expert diagnosis and resolution via remote channels. This includes phone support, video conferencing, and remote access tools. The successful candidate will possess a strong mechanical and electrical aptitude, a deep understanding of industrial machinery, and exceptional problem-solving skills. Your responsibilities will involve guiding customers through diagnostic procedures, interpreting technical schematics and manuals, documenting support interactions, and escalating complex issues to higher-level technical teams when necessary. You will also contribute to the creation of knowledge base articles and training materials. The ability to communicate complex technical information clearly and concisely to a non-technical audience is essential. Although our operational hub is in **Garissa, Garissa, KE**, this position is fully remote.
Key Responsibilities:
Key Responsibilities:
- Provide expert remote technical support and troubleshooting for industrial equipment.
- Diagnose and resolve customer issues via phone, email, video conferencing, and remote access tools.
- Guide customers through complex installation, maintenance, and repair procedures.
- Interpret technical manuals, schematics, and diagnostic data.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Escalate unresolved issues to appropriate technical support teams or engineers.
- Contribute to the development of technical documentation, FAQs, and knowledge base articles.
- Ensure high levels of customer satisfaction through effective problem-solving and communication.
- Collaborate with internal engineering and product teams to identify recurring issues and suggest improvements.
- Stay current with product updates, technical specifications, and service procedures.
- Bachelor's degree or Diploma in Mechanical Engineering, Electrical Engineering, or a related technical field.
- Minimum of 3 years of experience in field service, technical support, or maintenance of industrial machinery.
- Strong mechanical and electrical troubleshooting skills.
- Proficiency with diagnostic tools and technical manuals.
- Excellent problem-solving, analytical, and critical thinking abilities.
- Exceptional communication, interpersonal, and customer service skills.
- Ability to explain complex technical concepts clearly to diverse audiences.
- Experience working remotely and independently.
- Familiarity with CRM software and remote support tools is an advantage.
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Lead Field Service Technician (Remote Technical Support)
Posted 21 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Technician to provide advanced remote technical support and guidance for installation and maintenance operations. This role is crucial for ensuring the efficient and effective resolution of complex technical issues, troubleshooting installation challenges, and guiding on-site technicians through intricate maintenance procedures. The ideal candidate will possess deep technical expertise in a relevant field, strong problem-solving skills, and exceptional communication abilities, particularly in conveying technical information clearly and concisely in a remote setting. You will serve as the primary point of escalation for challenging technical problems, leveraging remote diagnostic tools and virtual collaboration.
Key Responsibilities:
Key Responsibilities:
- Provide expert remote technical support and troubleshooting for installation, maintenance, and repair of complex equipment and systems.
- Guide and mentor junior field service technicians remotely, assisting them in diagnosing and resolving difficult technical issues.
- Develop and update technical documentation, including installation manuals, troubleshooting guides, and best practice advisories.
- Analyze service reports and customer feedback to identify recurring issues and areas for product or process improvement.
- Utilize remote diagnostic tools, software, and communication platforms to effectively assess and resolve technical problems.
- Conduct remote training sessions for field technicians and customers on equipment operation, maintenance, and troubleshooting.
- Collaborate with engineering and product development teams to relay field feedback and contribute to product enhancements.
- Ensure all remote support activities are logged accurately and efficiently in the service management system.
- Maintain up-to-date knowledge of product lines, industry best practices, and emerging technologies.
- Escalate critical issues to appropriate internal stakeholders when necessary.
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Electronics, or a related technical field.
- A minimum of 7-9 years of progressive experience in field service, technical support, or maintenance roles, with a significant focus on complex systems.
- Proven ability to troubleshoot and resolve advanced technical problems remotely.
- In-depth knowledge of installation and maintenance procedures for electromechanical systems, industrial equipment, or similar technologies.
- Excellent diagnostic skills and proficiency with testing equipment and remote diagnostic tools.
- Exceptional verbal and written communication skills, with the ability to clearly explain complex technical concepts to various audiences in a remote environment.
- Strong interpersonal and leadership skills, with the ability to mentor and guide remote teams.
- Proficiency with CRM and remote support software.
- Ability to work independently, manage time effectively, and handle high-pressure situations in a remote setting.
- A proactive and customer-centric approach to problem-solving.
- Familiarity with the types of installations and maintenance required in the region of Nyeri, Nyeri, KE would be an advantage.
This advertiser has chosen not to accept applicants from your region.
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Senior Field Service Engineer - Remote Technical Support
Posted 20 days ago
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Job Description
Our client is seeking a highly experienced and technically proficient Senior Field Service Engineer to provide remote technical support and guidance. While the role is fully remote, it requires a deep understanding of field operations and the ability to troubleshoot complex mechanical and electrical issues without direct physical access. You will serve as a primary point of contact for escalated technical issues reported by field technicians and customers, diagnosing problems through remote diagnostic tools, detailed questioning, and analysis of data logs. Your expertise will be crucial in guiding on-site teams through intricate repair and maintenance procedures, ensuring minimal downtime and optimal performance of equipment. This position involves creating and maintaining comprehensive technical documentation, including troubleshooting guides, repair manuals, and best practice advisories. You will collaborate closely with product development and engineering teams to provide feedback on product performance, identify design flaws, and contribute to product improvements based on field observations. The ideal candidate will possess exceptional problem-solving skills, a strong aptitude for mechanical and electrical systems, and a proven ability to communicate technical information clearly and concisely to diverse audiences, both written and verbal, through various digital platforms. You must be adept at working autonomously and managing your time effectively in a remote work environment, while also coordinating with global support teams. This role demands a proactive approach to identifying potential issues before they impact operations and a dedication to customer satisfaction. We are looking for a motivated individual who can leverage their technical acumen to drive efficiency and uphold our client's reputation for reliable service, all from the convenience of a remote setting.
Key Responsibilities:
While the role is fully remote, candidates located in or familiar with the Kenyan operational environment may have an advantage in understanding specific regional challenges.
Key Responsibilities:
- Provide advanced remote technical support for complex equipment issues.
- Diagnose mechanical and electrical faults using remote diagnostic tools and data analysis.
- Guide on-site technicians through repair and maintenance procedures via remote communication.
- Develop and update technical documentation, including troubleshooting guides and manuals.
- Analyze equipment performance data and identify trends or potential failure points.
- Collaborate with R&D and engineering teams on product improvements and defect resolution.
- Manage and prioritize incoming technical support requests efficiently.
- Train and mentor junior technical support staff remotely.
- Document all technical support interactions and resolutions accurately.
- Contribute to the continuous improvement of support processes and customer service.
- Stay current with the latest technologies and industry best practices in field service and support.
- Ensure timely and effective resolution of customer technical concerns.
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
- Minimum of 7 years of experience in field service engineering, technical support, or a similar role, with demonstrable experience in remote troubleshooting.
- Strong knowledge of mechanical, electrical, and control systems.
- Proficiency with remote diagnostic software and tools.
- Excellent problem-solving and analytical abilities.
- Superior communication and interpersonal skills, with the ability to explain complex technical issues clearly.
- Experience in creating technical documentation.
- Ability to work independently and manage a remote workload effectively.
- Familiarity with common ERP or CRM systems is an advantage.
While the role is fully remote, candidates located in or familiar with the Kenyan operational environment may have an advantage in understanding specific regional challenges.
This advertiser has chosen not to accept applicants from your region.
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Senior Field Service Engineer - Remote Technical Support Lead
Posted 7 days ago
Job Viewed
Job Description
Our client, a leading provider of industrial automation systems, is seeking a highly skilled Senior Field Service Engineer to provide remote technical support and expertise. This role is crucial for ensuring the optimal performance and reliability of our client's sophisticated machinery and systems across various client sites. While the role title implies field service, this position is structured as a fully remote, 'virtual' field support engineer, directing and troubleshooting on-site technical issues from a remote location. The ideal candidate possesses deep technical knowledge, excellent problem-solving capabilities, and the ability to guide on-site teams through complex repairs and maintenance procedures. This is a demanding role requiring strong communication and leadership in a virtual capacity.
Responsibilities:
Qualifications:
This unique remote opportunity allows you to be a critical technical resource, resolving issues for clients without requiring travel. You will be instrumental in supporting installations and maintenance activities near locations such as Mlolongo, Machakos, KE , and other industrial zones, leveraging your expertise from a remote position.
Responsibilities:
- Provide expert remote technical support and troubleshooting for industrial machinery and automation systems.
- Diagnose complex technical issues via phone, video conferencing, and remote access tools.
- Guide and instruct on-site personnel (technicians, engineers) through repair, maintenance, and calibration procedures.
- Develop and refine troubleshooting guides and standard operating procedures for common issues.
- Analyze performance data and identify potential failure points or areas for improvement.
- Collaborate with the engineering and product development teams to resolve recurring technical challenges.
- Manage service requests and prioritize urgent issues to minimize client downtime.
- Maintain detailed records of service calls, resolutions, and client interactions within the CRM system.
- Ensure client satisfaction by providing timely and effective technical solutions.
- Conduct remote training sessions for client technical staff on system operation and basic maintenance.
- Stay up-to-date with product updates, new technologies, and industry best practices.
Qualifications:
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related technical field.
- A minimum of 7 years of experience in field service engineering, technical support, or a similar role, with a strong emphasis on automation and industrial systems.
- Proven expertise in diagnosing and troubleshooting complex electromechanical systems, PLCs, HMI, and robotics.
- Excellent understanding of electrical schematics, mechanical drawings, and system integration.
- Strong analytical and problem-solving skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to a non-technical audience via remote channels.
- Proficiency with remote access tools, diagnostic software, and common IT platforms.
- Ability to work independently and manage multiple technical issues simultaneously in a fast-paced remote environment.
- Experience in guiding on-site teams through complex technical procedures is essential.
- Must possess a reliable high-speed internet connection and a suitable home office environment.
This unique remote opportunity allows you to be a critical technical resource, resolving issues for clients without requiring travel. You will be instrumental in supporting installations and maintenance activities near locations such as Mlolongo, Machakos, KE , and other industrial zones, leveraging your expertise from a remote position.
This advertiser has chosen not to accept applicants from your region.
3
Senior Field Service Technician - Remote Technical Support
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced Senior Field Service Technician to join their fully remote technical support team. In this role, you will be the primary point of contact for advanced troubleshooting and problem resolution for complex industrial equipment, providing remote assistance to on-site field technicians and clients. Your expertise will be critical in diagnosing issues, guiding repairs, and ensuring minimal downtime for critical machinery.
The ideal candidate will possess a deep understanding of electromechanical systems, industrial automation, and diagnostic technologies. You will be adept at interpreting technical manuals, schematics, and diagnostic data to identify root causes of equipment failures. Strong communication skills are essential, as you will guide less experienced technicians through intricate repair processes, conduct virtual training sessions, and document solutions for knowledge base development. This position requires a proactive approach, exceptional problem-solving skills, and the ability to thrive in an independent, remote work environment.
Key Responsibilities:
Qualifications:
The ideal candidate will possess a deep understanding of electromechanical systems, industrial automation, and diagnostic technologies. You will be adept at interpreting technical manuals, schematics, and diagnostic data to identify root causes of equipment failures. Strong communication skills are essential, as you will guide less experienced technicians through intricate repair processes, conduct virtual training sessions, and document solutions for knowledge base development. This position requires a proactive approach, exceptional problem-solving skills, and the ability to thrive in an independent, remote work environment.
Key Responsibilities:
- Provide remote expert technical support and troubleshooting for a range of industrial equipment.
- Guide field service technicians through complex diagnostic procedures and repair processes via phone, video conferencing, and remote access tools.
- Analyze equipment performance data, error logs, and customer feedback to identify trends and recurring issues.
- Develop and document clear, concise troubleshooting guides, repair procedures, and technical bulletins.
- Conduct virtual training sessions for field technicians and customer support staff.
- Collaborate with engineering and product development teams to provide feedback on product performance and potential improvements.
- Manage service requests and ensure timely resolution of technical issues.
- Maintain accurate records of service interactions, resolutions, and equipment history.
- Stay current with product updates, technical advancements, and industry best practices.
- Contribute to the continuous improvement of remote support processes and tools.
Qualifications:
- Technical degree or certification in a relevant field (e.g., Electrical Engineering Technology, Mechanical Engineering Technology, Industrial Automation).
- Minimum of 5-8 years of experience in field service, technical support, or a similar role, with a strong focus on industrial equipment.
- Proficiency in diagnosing and repairing complex electromechanical systems.
- Experience with PLCs, VFDs, and industrial control systems is highly desirable.
- Excellent troubleshooting and problem-solving skills.
- Strong verbal and written communication skills, with the ability to articulate technical information clearly and concisely.
- Experience with remote diagnostic tools and software.
- Ability to work independently and manage time effectively in a remote setting.
- Customer-focused mindset with a commitment to providing excellent service.
This advertiser has chosen not to accept applicants from your region.
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Senior Field Service Technician - Remote Technical Support Lead
Posted 22 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled Senior Field Service Technician to join their technical operations team in a fully remote capacity. This role is critical for providing advanced remote technical support, troubleshooting, and guidance to on-site field teams and clients. The ideal candidate will possess extensive experience in diagnosing and resolving complex mechanical, electrical, or IT issues across a range of equipment and systems. You will be responsible for leveraging remote diagnostic tools, creating technical documentation, training junior technicians, and ensuring the efficient resolution of service issues. The ability to work autonomously, communicate technical information clearly, and manage a caseload of complex problems remotely is paramount.
Responsibilities:
Qualifications:
Responsibilities:
- Provide expert-level remote technical support and troubleshooting for complex equipment issues.
- Diagnose mechanical, electrical, and/or software problems using remote diagnostic tools and techniques.
- Develop and maintain comprehensive technical documentation, including manuals, guides, and troubleshooting procedures.
- Train and mentor junior field service technicians on advanced diagnostic and repair methods.
- Collaborate with engineering and product development teams to identify product improvements and solutions.
- Manage service requests, prioritize urgent issues, and ensure timely resolution.
- Conduct remote quality assurance checks on service work performed by field teams.
- Stay updated on product specifications, service bulletins, and new technologies.
- Escalate complex issues to higher-level support or engineering teams when necessary.
- Provide remote guidance and support during installations, maintenance, and repair operations.
- Analyze service data to identify trends and areas for operational improvement.
- Ensure adherence to safety protocols and company service standards.
- Communicate effectively with clients and internal stakeholders regarding service status and resolutions.
Qualifications:
- Associate's or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Computer Science, or a related technical field.
- A minimum of 5-7 years of experience as a field service technician or in a similar technical support role.
- Proven expertise in diagnosing and repairing complex systems (specify relevant industry, e.g., industrial machinery, IT hardware, medical devices).
- Proficiency with remote diagnostic software and tools.
- Strong understanding of electronic and mechanical principles.
- Excellent analytical, problem-solving, and critical-thinking skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Demonstrated ability to work independently, manage time effectively, and meet deadlines in a remote environment.
- Experience in creating technical documentation and training materials.
- Relevant certifications in specific equipment or technologies are highly desirable.
This advertiser has chosen not to accept applicants from your region.
5
Senior Field Service Engineer - Remote Technical Support & Diagnostics
Posted 22 days ago
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Job Description
Our client is seeking a highly skilled and motivated Senior Field Service Engineer to provide remote technical support and advanced diagnostics for their sophisticated equipment. This is a fully remote position, allowing you to leverage your expertise from your home office to support clients worldwide. You will be responsible for troubleshooting complex technical issues, providing remote assistance, guiding on-site technicians through repair procedures, and performing root cause analysis. Your role will involve interacting directly with customers via phone, video conferencing, and remote access tools to diagnose and resolve hardware, software, and operational problems. You will also contribute to the development of technical documentation, knowledge base articles, and training materials for both customers and internal support teams. The ideal candidate will possess a Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science, or a related technical field, with a minimum of 7 years of experience in field service, technical support, or systems integration. Deep understanding of complex electromechanical systems, industrial automation, or specialized equipment relevant to our client's industry is crucial. Proven expertise in remote troubleshooting, diagnostics, and problem-solving is essential. Excellent communication, interpersonal, and customer service skills are required to effectively support a diverse client base. Experience with remote monitoring and diagnostic tools, as well as proficiency in relevant software and operating systems, is a must. The ability to interpret technical manuals, schematics, and diagnostic data is critical. This is a challenging and rewarding opportunity to utilize your technical acumen and problem-solving skills to ensure the optimal performance of our client's products, all within a flexible and fully remote work arrangement. You will be a key player in maintaining customer satisfaction and operational continuity through expert remote technical intervention.
This advertiser has chosen not to accept applicants from your region.
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6
Senior Field Service Engineer - Remote Technical Support Specialist
Posted 20 days ago
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Job Description
Our client, a premier provider of advanced industrial equipment, is seeking a highly skilled Senior Field Service Engineer to join their esteemed technical team. This role is fully remote, allowing you to leverage your expertise in diagnosing, troubleshooting, and resolving complex technical issues without the need for extensive travel. You will serve as a primary point of contact for remote technical support, providing expert guidance to clients and field technicians on the installation, maintenance, and repair of sophisticated machinery. The ideal candidate will possess a deep understanding of mechanical, electrical, and electronic systems, with a proven ability to interpret technical schematics, diagnostic data, and product manuals. Responsibilities include conducting remote diagnostics, guiding on-site personnel through complex repair procedures, documenting technical solutions, and contributing to the knowledge base with troubleshooting guides and best practices. This position requires exceptional problem-solving skills, strong communication abilities, and the capacity to remain calm and effective under pressure. You will work closely with engineering and product development teams to relay customer feedback and contribute to product improvements. This remote opportunity is ideal for a seasoned service professional looking to transition into a crucial support role where their expertise directly impacts client uptime and operational efficiency across various industries.
Key Responsibilities:
Key Responsibilities:
- Provide expert remote technical support for industrial equipment.
- Diagnose and troubleshoot complex mechanical, electrical, and electronic issues.
- Guide on-site technicians and customers through repair and maintenance procedures.
- Interpret technical drawings, schematics, and diagnostic reports.
- Develop and maintain comprehensive technical documentation and knowledge base articles.
- Analyze service data to identify recurring issues and recommend preventative measures.
- Collaborate with engineering teams to address product defects and suggest improvements.
- Respond to critical support requests efficiently and effectively.
- Contribute to training materials for junior service personnel.
- Ensure high levels of customer satisfaction through prompt and accurate technical assistance.
- Associate's or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Electronics, or a related technical field.
- Minimum of 6 years of experience in field service, technical support, or maintenance of complex industrial machinery.
- Strong proficiency in diagnosing and repairing electromechanical systems.
- Excellent understanding of diagnostic tools and software.
- Superb analytical and problem-solving skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to diverse audiences.
- Proficiency in using remote collaboration tools (e.g., video conferencing, remote desktop).
- Ability to work independently and manage time effectively in a remote setting.
- Experience with instrumentation, control systems, or automation is a plus.
This advertiser has chosen not to accept applicants from your region.
7
Senior Field Service Technician - Remote Technical Support Specialist
Posted 4 days ago
Job Viewed
Job Description
Our client, a global leader in specialized industrial equipment, is seeking a highly skilled Senior Field Service Technician to join their fully remote technical support team. This position will focus on providing advanced remote diagnostics, troubleshooting, and technical guidance to clients experiencing issues with our complex machinery. You will leverage sophisticated remote monitoring tools and your deep understanding of mechanical, electrical, and hydraulic systems to resolve problems efficiently. The ideal candidate is an expert problem-solver, an excellent communicator, and possesses a strong aptitude for understanding and resolving intricate technical challenges from a distance.
Responsibilities:
Qualifications:
Responsibilities:
- Provide expert-level remote technical support and troubleshooting for industrial equipment.
- Diagnose complex mechanical, electrical, and software issues using remote diagnostic tools and systems.
- Guide on-site personnel through repair procedures, preventative maintenance, and operational best practices.
- Analyze equipment performance data to identify potential failures and recommend preventative measures.
- Develop and maintain comprehensive technical documentation, including troubleshooting guides and service bulletins.
- Collaborate with engineering and product development teams to provide feedback on equipment design and performance.
- Manage service requests and ensure timely resolution of customer issues.
- Train junior technicians and customer personnel on equipment operation and maintenance.
- Stay current with the latest technologies and advancements in industrial equipment servicing.
- Ensure customer satisfaction through professional and efficient technical assistance.
- Maintain accurate records of all service interactions and resolutions.
- Assist in the development and refinement of remote support processes and tools.
Qualifications:
- Diploma or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Technology, or a related field.
- Minimum of 7 years of hands-on experience as a Field Service Technician or in a similar technical support role, with a strong focus on industrial machinery.
- Proven expertise in diagnosing and repairing complex mechanical, electrical, and hydraulic systems.
- Proficiency with diagnostic software and remote access tools.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills, with the ability to clearly explain technical concepts to non-technical audiences.
- Ability to work independently and manage time effectively in a remote setting.
- Experience in troubleshooting PLCs, HMI systems, and industrial networking is highly desirable.
- Familiarity with preventative maintenance techniques and schedules.
- Customer-focused mindset with a commitment to providing exceptional service.
- Relevant certifications in specific equipment types are a plus.
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8
Lead Field Service Technician - Remote Technical Lead
Posted 18 days ago
Job Viewed
Job Description
Our client is looking for a motivated and skilled Lead Field Service Technician to provide remote technical leadership and support for complex installations and maintenance operations. This is a fully remote position, allowing you to guide and manage technical teams from anywhere. The role involves providing expert remote troubleshooting for equipment malfunctions, overseeing the implementation of preventative maintenance schedules, and offering technical guidance to on-site technicians. You will be responsible for diagnosing issues, recommending solutions, and ensuring the efficient and effective resolution of technical challenges. The ideal candidate will have a comprehensive understanding of mechanical, electrical, and hydraulic systems common in industrial settings. Strong problem-solving skills, excellent communication abilities, and the capacity to clearly articulate technical procedures and solutions are essential. Experience with diagnostic tools, schematics interpretation, and technical documentation is required. A proven track record of successful technical support and team leadership is highly desirable. While the equipment and projects are based in and around **Embu, Embu, KE**, your role will be entirely remote, ensuring operational continuity and providing high-level technical oversight. A technical degree or equivalent certification in a relevant field, coupled with at least 5 years of hands-on field service experience and experience in a lead or supervisory capacity, is required. This position is ideal for a results-oriented professional who excels in a remote work environment, can effectively manage and mentor a distributed team, and is dedicated to maintaining optimal equipment performance through remote expertise. We are seeking individuals who can provide critical technical direction and support from a distance, ensuring the highest standards of service and reliability.
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