903 Senior Field Service Engineer Remote Support jobs in Nairobi
Lead Field Service Engineer - Remote Support
Posted 20 days ago
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Job Description
Our client is seeking a highly experienced Lead Field Service Engineer to provide critical remote support for their advanced industrial equipment. This fully remote position will involve diagnosing and troubleshooting complex technical issues experienced by clients, guiding on-site technicians through repair and maintenance procedures, and ensuring optimal equipment performance. You will act as the primary escalation point for challenging technical problems, leveraging your deep knowledge of mechanical, electrical, and software systems. Responsibilities include analyzing equipment performance data, conducting remote diagnostics, developing detailed repair instructions, and contributing to the knowledge base with solutions and best practices. The ideal candidate will possess extensive hands-on experience with industrial machinery, a strong understanding of diagnostic tools, and the ability to interpret complex schematics and technical manuals. Excellent communication, problem-solving, and interpersonal skills are essential, particularly the ability to convey technical information clearly and patiently to diverse audiences, often under pressure. Candidates must have a minimum of 8 years of experience in field service engineering or a related technical support role, with a strong background in troubleshooting and repair. A Bachelor's degree in Engineering or a related technical discipline is preferred. Professional certifications relevant to industrial equipment are a plus. This role requires a proactive, self-motivated individual who can work independently and manage their time effectively in a remote setting. You will be crucial in minimizing equipment downtime and ensuring client satisfaction, contributing significantly to our client's reputation for reliability and expert support. This is an excellent opportunity to apply your extensive technical expertise in a flexible, impactful remote role.
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Field Service Technician - Remote Support
Posted 15 days ago
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Job Description
Our client is seeking a skilled and proactive Field Service Technician to provide remote technical support and troubleshooting for their specialized equipment. While the role is based remotely, it requires the ability to guide on-site personnel and diagnose complex issues. You will be the first point of contact for technical escalations, utilizing your expertise to resolve problems efficiently and minimize downtime for our customers. This position demands strong analytical skills, excellent communication, and a deep understanding of electro-mechanical systems.
Responsibilities:
Responsibilities:
- Provide expert remote technical support and troubleshooting for industrial machinery and equipment.
- Diagnose hardware and software issues, guiding end-users through step-by-step solutions via phone, email, and remote access tools.
- Develop and maintain a comprehensive knowledge base of common issues, solutions, and best practices.
- Document all support requests, actions taken, and resolutions accurately in the CRM system.
- Collaborate with engineering and product development teams to identify recurring issues and contribute to product improvements.
- Create clear and concise technical documentation, including user manuals, troubleshooting guides, and FAQs.
- Train and mentor junior support staff on technical procedures and problem-solving techniques.
- Analyze performance data to identify trends and recommend proactive maintenance strategies.
- Escalate unresolved issues to higher-level support or engineering teams with detailed reports.
- Ensure customer satisfaction by providing timely, effective, and professional technical assistance.
- Technical diploma or degree in Electrical Engineering, Mechanical Engineering, or a related field.
- Minimum of 3 years of experience in a technical support or field service role, preferably with electro-mechanical systems.
- Proven ability to troubleshoot complex technical problems remotely.
- Proficiency with diagnostic tools, software, and remote access technologies.
- Strong understanding of industrial control systems, automation, and networking.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Exceptional customer service skills and a patient, problem-solving attitude.
- Ability to work independently, manage a caseload, and prioritize tasks effectively in a remote environment.
- Experience in reading and interpreting technical drawings and schematics.
- Willingness to adapt to changing technologies and learn new products.
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Lead Field Service Technician (Remote Support)
Posted 25 days ago
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Job Description
Our client, a prominent manufacturer of industrial automation equipment, is seeking a Lead Field Service Technician to provide remote expert support and technical guidance to on-site service teams. While the role offers remote oversight, occasional travel for critical escalations may be required, but the primary function is remote support. You will be the go-to expert for troubleshooting complex technical issues related to our client's machinery and systems. This position is vital for ensuring minimal downtime and maximum operational efficiency for our customers across various industries.
Your responsibilities will include diagnosing and resolving intricate mechanical, electrical, and software problems remotely using advanced diagnostic tools and remote access technologies. You will document troubleshooting procedures, create technical guides, and train field technicians on best practices and new equipment features. Strong collaboration with engineering and product development teams is expected to provide feedback on product performance and identify areas for improvement. The ability to interpret technical diagrams, schematics, and manuals is crucial. You will also be responsible for managing service request escalations, ensuring timely and effective resolution, and maintaining high levels of customer satisfaction.
The ideal candidate will have a Technical Diploma or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Technology, or a related field. A minimum of 7 years of experience as a field service technician, with a proven track record in diagnosing and repairing complex industrial equipment, is required. Demonstrated expertise in remote diagnostic tools and virtual collaboration platforms is essential. Excellent problem-solving abilities, strong communication skills, and the capacity to remain calm and effective under pressure are vital. This role offers a unique opportunity to leverage your technical expertise to support a global customer base from a remote location, significantly impacting customer success.
Your responsibilities will include diagnosing and resolving intricate mechanical, electrical, and software problems remotely using advanced diagnostic tools and remote access technologies. You will document troubleshooting procedures, create technical guides, and train field technicians on best practices and new equipment features. Strong collaboration with engineering and product development teams is expected to provide feedback on product performance and identify areas for improvement. The ability to interpret technical diagrams, schematics, and manuals is crucial. You will also be responsible for managing service request escalations, ensuring timely and effective resolution, and maintaining high levels of customer satisfaction.
The ideal candidate will have a Technical Diploma or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Technology, or a related field. A minimum of 7 years of experience as a field service technician, with a proven track record in diagnosing and repairing complex industrial equipment, is required. Demonstrated expertise in remote diagnostic tools and virtual collaboration platforms is essential. Excellent problem-solving abilities, strong communication skills, and the capacity to remain calm and effective under pressure are vital. This role offers a unique opportunity to leverage your technical expertise to support a global customer base from a remote location, significantly impacting customer success.
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Senior Field Service Technician (Remote Support)
Posted 25 days ago
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Job Description
Our client is seeking a highly skilled Senior Field Service Technician with expertise in remote diagnostics and support to join their distributed technical team. This fully remote role is crucial for providing advanced technical assistance to clients and field engineers, ensuring the optimal performance and maintenance of specialized equipment. The Senior Technician will be responsible for troubleshooting complex technical issues, providing expert guidance on installation, operation, and repair procedures, and developing remote solutions to minimize downtime. You will utilize advanced diagnostic tools and software to identify root causes of problems, communicate technical information clearly to non-technical users, and document solutions and best practices. A deep understanding of mechanical, electrical, and software systems related to our client's products is essential. This role requires excellent problem-solving abilities, strong communication and interpersonal skills, and the capacity to work independently and efficiently in a virtual environment. You will act as a key point of escalation for challenging technical problems, collaborating with engineering and product development teams to identify systemic issues and recommend improvements. Experience in a similar remote support role or as a senior field technician with remote capabilities is highly desirable. We are looking for a proactive, self-motivated individual with a passion for technology and a commitment to delivering exceptional customer service. Your expertise will be vital in maintaining client satisfaction and operational efficiency. This is an excellent opportunity to leverage your technical skills in a flexible, remote setting, contributing to critical support functions.
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Senior Field Service Engineer (Remote Support)
Posted 25 days ago
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Job Description
Our client is seeking a highly skilled and dedicated Senior Field Service Engineer to provide remote technical support for complex industrial machinery and systems. This is a fully remote position, allowing you to leverage your expertise from anywhere while ensuring our clients' operations run smoothly. You will be responsible for diagnosing and resolving technical issues through remote diagnostics, video conferencing, and detailed troubleshooting guides. Your duties will include providing advanced technical support to on-site technicians, interpreting schematics and technical documentation, and developing comprehensive repair strategies. You will also be involved in creating and updating knowledge base articles, training materials, and best practice guides for remote support operations. Collaboration with engineering and product development teams to identify recurring issues and suggest product improvements will be a significant part of your role. The ideal candidate will possess a Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related field, with a minimum of 7 years of experience in field service, technical support, or a similar role within the industrial sector. A proven track record in diagnosing and resolving complex mechanical, electrical, and software issues remotely is essential. Excellent problem-solving skills, strong communication and interpersonal abilities, and the capacity to effectively guide less experienced technicians are critical. Familiarity with remote diagnostic tools, IoT platforms, and advanced troubleshooting methodologies is highly desirable. This role demands a proactive, detail-oriented individual who can work independently and deliver exceptional support in a remote-first environment. You will be a critical link in our client's support network, ensuring client satisfaction and minimizing downtime through expert remote intervention. The ability to adapt to new technologies and evolving client needs will be key to success in this role, contributing to efficient and effective service delivery without the need for on-site travel.
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Field Service Technician - Remote Support & Diagnostics
Posted 21 days ago
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Job Description
Our client, a leader in industrial equipment manufacturing, is seeking a skilled and technically proficient Field Service Technician to provide remote support and diagnostics for their advanced machinery. This role is crucial for ensuring minimal downtime and optimal performance of our client's equipment deployed across various industries. The ideal candidate will possess extensive knowledge of electromechanical systems, troubleshooting methodologies, and remote diagnostic tools. You will be responsible for providing expert technical assistance to on-site personnel, guiding them through troubleshooting procedures, and performing remote diagnostics to identify and resolve equipment issues. This position requires excellent communication skills, a patient and methodical approach, and the ability to clearly articulate technical instructions. You will utilize video conferencing, remote access software, and detailed technical documentation to support customers effectively. We are looking for a problem-solver with a strong aptitude for understanding complex machinery and a commitment to delivering exceptional customer service. The ability to interpret technical schematics, diagnostic readouts, and operational data is essential. This is an exciting opportunity to contribute to a global company's operational efficiency while enjoying the flexibility of a remote work environment. You will play a key role in preventing costly on-site interventions by resolving issues remotely whenever possible. The successful candidate will demonstrate strong technical aptitude, excellent troubleshooting skills, and the ability to work autonomously and efficiently. Experience with specialized industrial equipment and a background in customer support are highly valued. Join our client in ensuring the reliability and longevity of their equipment through expert remote technical assistance and proactive support.
Responsibilities:
Responsibilities:
- Provide remote technical support and troubleshooting for industrial equipment.
- Guide on-site personnel through diagnostic and repair procedures.
- Utilize remote diagnostic tools and software to identify equipment malfunctions.
- Interpret technical documentation, schematics, and operational data.
- Develop and maintain a strong understanding of product lines and service procedures.
- Document all service requests, troubleshooting steps, and resolutions accurately.
- Identify recurring issues and provide feedback for product improvement.
- Collaborate with internal engineering and support teams.
- Ensure customer satisfaction through effective and timely support.
- Proactively monitor equipment performance where possible via remote access.
- Proven experience as a Field Service Technician or in a similar technical support role.
- Strong understanding of mechanical, electrical, and electronic systems.
- Proficiency with remote diagnostic tools and software.
- Excellent troubleshooting and problem-solving skills.
- Ability to interpret technical drawings and manuals.
- Exceptional communication, interpersonal, and customer service skills.
- Ability to work independently and manage time effectively in a remote environment.
- Technical certifications or associate's degree in a relevant field are highly desirable.
- Experience with specific industrial machinery is a plus.
This advertiser has chosen not to accept applicants from your region.
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Lead Field Service Engineer (Remote Support) - Remote
Posted 22 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Engineer to provide expert remote support and technical guidance. This is a critical, fully remote role focused on resolving complex technical issues for our client's sophisticated equipment and systems. The ideal candidate will have a deep understanding of mechanical, electrical, and software systems, with a proven ability to diagnose and troubleshoot problems remotely. Your primary responsibilities will include providing Tier 3 technical support to field technicians and customers, guiding them through intricate repair procedures and system diagnostics. You will develop and maintain comprehensive technical documentation, including troubleshooting guides, repair manuals, and best practice recommendations. This role involves analyzing service data to identify recurring issues and systemic problems, recommending preventative maintenance strategies and product improvements. The Lead Field Service Engineer will also be responsible for training and mentoring junior service engineers, sharing expertise and ensuring consistent service quality across the team. You will collaborate closely with the engineering and product development teams to relay customer feedback and contribute to product enhancements. A strong ability to interpret technical drawings, schematics, and diagnostic reports is essential. Excellent communication skills are paramount, enabling clear and effective instruction and support in a remote setting. This position requires a proactive, problem-solving mindset, with the ability to remain calm and effective under pressure. A Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field is preferred, along with a minimum of 7 years of experience in field service engineering or technical support, with at least 2 years in a lead or supervisory role. Experience with diagnostic software and remote access tools is required. Familiarity with networking protocols and remote monitoring systems is highly beneficial. This is an exceptional opportunity to leverage your technical expertise and leadership skills in a fully remote capacity, making a direct impact on customer satisfaction and operational efficiency. While the role is remote, candidates with a background or knowledge relevant to industrial operations in the Mombasa, Mombasa, KE region are encouraged to apply. You will be a key player in ensuring the optimal performance of our client's technology.
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Lead Field Service Technician (Remote Oversight)
Posted 14 days ago
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Job Description
Our client is seeking a highly experienced and technically adept Lead Field Service Technician to provide remote leadership and support for their field operations. This is a fully remote position where you will remotely manage and guide a team of technicians performing installation, maintenance, and repair tasks on complex equipment. Your primary role will be to offer expert technical guidance, troubleshoot challenging issues remotely, and ensure that all field operations are executed safely, efficiently, and to the highest quality standards. You will be the central point of contact for escalated technical problems, leveraging your deep understanding of diagnostic tools and methodologies to assist technicians in resolving issues in real-time. This role requires exceptional problem-solving skills, strong communication abilities, and the capacity to interpret technical schematics and documentation. You will also be involved in developing training materials, updating service manuals, and contributing to the continuous improvement of service protocols. The ideal candidate will have extensive hands-on experience in a field service role and a proven ability to lead and mentor technical teams. While the team is on-site, your role is entirely remote, requiring excellent digital communication skills and the ability to manage a distributed workforce effectively. You will be responsible for analyzing service reports, identifying recurring problems, and proposing long-term solutions to prevent future breakdowns. This is a critical role that ensures the seamless operation of our client's equipment across various locations. If you are a seasoned technician looking for a leadership opportunity that offers the flexibility of remote work and the chance to significantly impact operational success, we encourage you to apply. This role offers the opportunity to support operations in **Mombasa, Mombasa, KE** and beyond, all from the comfort of your remote workspace.
Responsibilities:
Responsibilities:
- Provide remote technical support and guidance to field service technicians.
- Diagnose and troubleshoot complex equipment malfunctions via remote communication.
- Review service reports and identify root causes of recurring issues.
- Develop and deliver remote training programs for field technicians.
- Update technical documentation, service manuals, and troubleshooting guides.
- Monitor field service performance and identify areas for operational improvement.
- Collaborate with engineering teams to provide feedback on equipment design and reliability.
- Ensure adherence to safety protocols and quality standards in all field operations.
- Manage escalated customer technical support issues.
- Contribute to the development of predictive maintenance strategies.
- Advanced technical diploma or degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
- Minimum of 8 years of experience in field service, with a strong emphasis on complex electromechanical systems.
- Proven experience in a lead technician or supervisory role.
- Expertise in diagnostic procedures and technical problem-solving.
- Excellent understanding of technical schematics, blueprints, and manuals.
- Exceptional communication, interpersonal, and customer service skills.
- Proficiency in using remote diagnostic tools and digital collaboration platforms.
- Ability to effectively lead and mentor a remote team.
- Strong organizational skills and ability to manage multiple priorities.
- Experience in the specific industry of our client (e.g., industrial machinery, telecommunications, medical devices) is highly desirable.
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Lead Field Service Technician - Remote Monitoring Systems
Posted 24 days ago
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Job Description
Our client is seeking a highly skilled Lead Field Service Technician to manage and troubleshoot remote monitoring systems. This is a crucial, fully remote, contract-based position for an expert in diagnostics, repair, and preventative maintenance of complex electronic and mechanical systems. You will be responsible for leading a team of remote technicians, overseeing service operations, and ensuring the optimal performance and reliability of installed systems. Your role will involve developing and implementing standardized maintenance procedures, troubleshooting complex technical issues remotely, and coordinating on-site support when necessary. Key responsibilities include conducting remote diagnostics, analyzing system performance data, and guiding technicians through repair processes. The ideal candidate will possess a deep understanding of industrial electronics, control systems, networking, and data acquisition. Exceptional problem-solving skills, strong leadership capabilities, and excellent communication abilities are essential. You will be instrumental in training and mentoring field technicians, ensuring they adhere to best practices and safety protocols. As a remote-first role, strong self-discipline, exceptional organizational skills, and proficiency in utilizing remote support platforms and diagnostic tools are paramount. You will play a critical role in minimizing downtime, maximizing system efficiency, and ensuring customer satisfaction for our client's cutting-edge monitoring solutions. Experience with IoT devices and cloud-based monitoring platforms is highly desirable. This position offers the flexibility to work from your preferred location while leading essential field service operations.
Responsibilities:
Responsibilities:
- Lead and manage a team of remote field service technicians.
- Oversee the installation, maintenance, and repair of remote monitoring systems.
- Conduct remote diagnostics and troubleshooting of complex technical issues.
- Develop and implement preventative maintenance programs.
- Analyze system performance data to identify trends and potential failures.
- Provide technical guidance and training to field technicians.
- Coordinate on-site service calls and support efforts.
- Ensure adherence to safety protocols and company standards.
- Manage service documentation and reporting.
- Liaise with engineering and customer support teams.
- Optimize service processes for efficiency and effectiveness.
- Associate's or Bachelor's degree in Electronics Engineering Technology, Industrial Technology, or a related field.
- Minimum of 5 years of experience in field service, technical support, or a related role.
- Proven expertise in troubleshooting and repairing complex electronic, mechanical, and network systems.
- Strong understanding of industrial control systems, data acquisition, and networking protocols.
- Excellent leadership, problem-solving, and diagnostic skills.
- Proficiency with remote diagnostic tools and support platforms.
- Exceptional communication, interpersonal, and training abilities.
- Ability to work independently and manage projects in a remote setting.
- Experience with IoT devices and cloud-based monitoring is a plus.
This advertiser has chosen not to accept applicants from your region.
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Senior Field Service Technician (Remote Support & Coordination)
Posted 16 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced Senior Field Service Technician who will primarily manage and coordinate field service operations remotely. This role is designed for a seasoned professional with extensive hands-on experience in installation, maintenance, and repair of complex machinery or technical equipment, who can now leverage their expertise to guide and support on-site technicians. You will be responsible for diagnosing technical issues, providing remote support, scheduling service calls, managing spare parts inventory, and ensuring timely resolution of equipment failures. This fully remote position requires excellent communication, problem-solving, and leadership skills, enabling you to effectively direct a distributed team of technicians.
Responsibilities:
Responsibilities:
- Provide expert remote technical support and guidance to field service technicians.
- Diagnose complex equipment malfunctions via remote diagnostics and troubleshooting.
- Develop and maintain comprehensive troubleshooting guides and repair manuals.
- Schedule and coordinate service appointments and dispatch technicians based on expertise and location.
- Manage inventory of spare parts and ensure availability for service operations.
- Review service reports from field technicians and ensure accuracy and completeness.
- Identify recurring issues and recommend preventative maintenance strategies.
- Train and mentor field technicians on new equipment, procedures, and troubleshooting techniques.
- Liaise with engineering and product development teams to resolve persistent technical challenges.
- Ensure adherence to safety protocols and service level agreements.
- Monitor service performance metrics and identify areas for improvement.
- Handle escalations for critical service issues and ensure prompt resolution.
- Technical degree or equivalent certification in a relevant field (e.g., Electrical, Mechanical, Electronics).
- Minimum of 7 years of experience in field service, installation, or maintenance of industrial equipment or complex systems.
- Proven ability to diagnose and troubleshoot technical issues remotely.
- Strong understanding of mechanical, electrical, and electronic systems.
- Excellent communication, interpersonal, and leadership skills for effective remote team management.
- Proficiency with remote diagnostic tools and service management software.
- Ability to interpret technical drawings, schematics, and manuals.
- Strong organizational and planning skills.
- Ability to work independently and manage multiple priorities in a remote setting.
- Experience in training or mentoring technical staff is a significant advantage.
- Willingness to occasionally travel for complex, hands-on support if absolutely necessary (rare).
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