5,185 Senior Field Service Engineer Remote Monitoring Systems jobs in Kenya
Senior Field Service Engineer - Remote Monitoring Systems
Posted 15 days ago
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Job Description
Our client is looking for a Senior Field Service Engineer with expertise in remote monitoring systems to join their team. This is a fully remote position, emphasizing proactive support and troubleshooting from a distance. You will be responsible for the installation, maintenance, and repair of sophisticated monitoring equipment across various client sites, leveraging remote diagnostic tools and communication technologies. The ideal candidate possesses a strong technical background, excellent problem-solving skills, and the ability to provide exceptional customer support in a virtual environment. This role requires a highly organized and detail-oriented individual who can manage their workload effectively and ensure minimal downtime for client systems.
Responsibilities:
Perform remote diagnostics and troubleshooting of monitoring systems and associated hardware.
Guide on-site technicians or clients through installation and setup procedures .
Develop and maintain comprehensive documentation for system configurations, maintenance procedures, and troubleshooting guides.
Analyze system performance data to identify potential issues and recommend preventative maintenance.
Respond to service requests and resolve technical issues promptly and efficiently.
Collaborate with the engineering team to provide feedback on product design and performance.
Conduct virtual training sessions for clients or junior technicians on system operation and maintenance.
Manage inventory of spare parts and ensure availability for necessary on-site interventions.
Stay up-to-date with the latest technologies and advancements in remote monitoring systems.
Ensure all service activities comply with safety regulations and company standards.
Qualifications:
Diploma or Bachelor's degree in Electrical Engineering, Electronics, Computer Science, or a related technical field.
Minimum of 5 years of experience in field service engineering, with a specialization in remote monitoring systems, IoT devices, or similar technologies.
Proficiency in diagnosing and troubleshooting complex technical issues remotely.
Strong understanding of networking principles , communication protocols, and hardware/software integration.
Experience with diagnostic tools and remote access software .
Excellent communication skills , both written and verbal, with the ability to explain technical concepts to non-technical users.
Strong organizational and time management skills , essential for remote work.
Ability to work independently and as part of a remote team.
This is a unique opportunity to utilize your technical expertise in a fully remote capacity, supporting critical infrastructure. While conceptually tied to Kisumu, Kisumu, KE , your work location is flexible across Kenya. If you are a dedicated service professional adept at remote problem-solving, we encourage you to apply.
Responsibilities:
Perform remote diagnostics and troubleshooting of monitoring systems and associated hardware.
Guide on-site technicians or clients through installation and setup procedures .
Develop and maintain comprehensive documentation for system configurations, maintenance procedures, and troubleshooting guides.
Analyze system performance data to identify potential issues and recommend preventative maintenance.
Respond to service requests and resolve technical issues promptly and efficiently.
Collaborate with the engineering team to provide feedback on product design and performance.
Conduct virtual training sessions for clients or junior technicians on system operation and maintenance.
Manage inventory of spare parts and ensure availability for necessary on-site interventions.
Stay up-to-date with the latest technologies and advancements in remote monitoring systems.
Ensure all service activities comply with safety regulations and company standards.
Qualifications:
Diploma or Bachelor's degree in Electrical Engineering, Electronics, Computer Science, or a related technical field.
Minimum of 5 years of experience in field service engineering, with a specialization in remote monitoring systems, IoT devices, or similar technologies.
Proficiency in diagnosing and troubleshooting complex technical issues remotely.
Strong understanding of networking principles , communication protocols, and hardware/software integration.
Experience with diagnostic tools and remote access software .
Excellent communication skills , both written and verbal, with the ability to explain technical concepts to non-technical users.
Strong organizational and time management skills , essential for remote work.
Ability to work independently and as part of a remote team.
This is a unique opportunity to utilize your technical expertise in a fully remote capacity, supporting critical infrastructure. While conceptually tied to Kisumu, Kisumu, KE , your work location is flexible across Kenya. If you are a dedicated service professional adept at remote problem-solving, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
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Field Service Engineer - Remote Monitoring Systems
Posted 18 days ago
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Job Description
Our client is seeking a dedicated and skilled Field Service Engineer specializing in the installation and maintenance of advanced remote monitoring systems. This hybrid role requires a professional who can effectively balance on-site client support with remote diagnostic and troubleshooting capabilities. You will be responsible for ensuring the optimal performance and reliability of complex electromechanical systems across various client sites, primarily within the Kericho region, while also contributing to our centralized remote support efforts.
Responsibilities:
Qualifications:
Responsibilities:
- Install, commission, and configure sophisticated remote monitoring hardware and software solutions at client locations.
- Perform routine maintenance, calibration, and troubleshooting of installed systems to ensure peak operational efficiency.
- Diagnose and resolve technical issues, both on-site and remotely, using advanced diagnostic tools and remote access technologies.
- Provide on-site technical support and training to clients on system operation and maintenance best practices.
- Conduct site surveys to assess installation requirements and identify potential challenges.
- Maintain detailed service logs, reports, and documentation for all performed activities.
- Collaborate with the engineering and support teams to identify product improvements and provide feedback on system performance.
- Respond promptly to service calls and ensure client satisfaction through timely and effective issue resolution.
- Develop and implement preventative maintenance schedules for critical client systems.
- Participate in on-call rotation to provide emergency support outside of standard business hours.
- Leverage remote access tools for proactive system monitoring and advanced troubleshooting when not on-site.
Qualifications:
- Diploma or Bachelor's degree in Electrical Engineering, Electronics, Mechanical Engineering, or a related technical field.
- Proven experience in installing, maintaining, and repairing complex industrial or technical equipment.
- Strong understanding of electronic circuits, control systems, and networking principles.
- Proficiency with diagnostic tools, multimeters, oscilloscopes, and other relevant test equipment.
- Experience with remote diagnostic software and techniques is a significant advantage.
- Excellent problem-solving and analytical skills, with a methodical approach to troubleshooting.
- Strong interpersonal and customer service skills, with the ability to communicate technical information clearly to non-technical users.
- Ability to work independently and manage time effectively, balancing field visits with remote tasks.
- Willingness to travel to client sites within the **Kericho, Kericho, KE** region and occasional further afield.
- Valid driver's license and a clean driving record.
- Familiarity with data acquisition systems and IoT devices is a plus.
This advertiser has chosen not to accept applicants from your region.
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Lead Field Service Technician - Remote Monitoring Systems
Posted 20 days ago
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Job Description
Our client is seeking a highly skilled Lead Field Service Technician to manage and troubleshoot remote monitoring systems. This is a crucial, fully remote, contract-based position for an expert in diagnostics, repair, and preventative maintenance of complex electronic and mechanical systems. You will be responsible for leading a team of remote technicians, overseeing service operations, and ensuring the optimal performance and reliability of installed systems. Your role will involve developing and implementing standardized maintenance procedures, troubleshooting complex technical issues remotely, and coordinating on-site support when necessary. Key responsibilities include conducting remote diagnostics, analyzing system performance data, and guiding technicians through repair processes. The ideal candidate will possess a deep understanding of industrial electronics, control systems, networking, and data acquisition. Exceptional problem-solving skills, strong leadership capabilities, and excellent communication abilities are essential. You will be instrumental in training and mentoring field technicians, ensuring they adhere to best practices and safety protocols. As a remote-first role, strong self-discipline, exceptional organizational skills, and proficiency in utilizing remote support platforms and diagnostic tools are paramount. You will play a critical role in minimizing downtime, maximizing system efficiency, and ensuring customer satisfaction for our client's cutting-edge monitoring solutions. Experience with IoT devices and cloud-based monitoring platforms is highly desirable. This position offers the flexibility to work from your preferred location while leading essential field service operations.
Responsibilities:
Responsibilities:
- Lead and manage a team of remote field service technicians.
- Oversee the installation, maintenance, and repair of remote monitoring systems.
- Conduct remote diagnostics and troubleshooting of complex technical issues.
- Develop and implement preventative maintenance programs.
- Analyze system performance data to identify trends and potential failures.
- Provide technical guidance and training to field technicians.
- Coordinate on-site service calls and support efforts.
- Ensure adherence to safety protocols and company standards.
- Manage service documentation and reporting.
- Liaise with engineering and customer support teams.
- Optimize service processes for efficiency and effectiveness.
- Associate's or Bachelor's degree in Electronics Engineering Technology, Industrial Technology, or a related field.
- Minimum of 5 years of experience in field service, technical support, or a related role.
- Proven expertise in troubleshooting and repairing complex electronic, mechanical, and network systems.
- Strong understanding of industrial control systems, data acquisition, and networking protocols.
- Excellent leadership, problem-solving, and diagnostic skills.
- Proficiency with remote diagnostic tools and support platforms.
- Exceptional communication, interpersonal, and training abilities.
- Ability to work independently and manage projects in a remote setting.
- Experience with IoT devices and cloud-based monitoring is a plus.
This advertiser has chosen not to accept applicants from your region.
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Senior Field Service Engineer - Remote Monitoring & Control Systems
Posted today
Job Viewed
Job Description
Our client is seeking a highly skilled and motivated Senior Field Service Engineer with expertise in remote monitoring and control systems. This is a fully remote position, allowing you to leverage your technical skills from anywhere.
In this role, you will be responsible for providing expert-level remote technical support for the installation, maintenance, troubleshooting, and optimization of sophisticated industrial control and automation systems. You will work closely with on-site teams and customers to diagnose and resolve complex technical issues, ensuring the continuous and efficient operation of critical infrastructure. The ideal candidate will possess a strong electrical and mechanical aptitude, deep knowledge of PLC programming, SCADA systems, and network protocols, along with exceptional problem-solving abilities.
Key Responsibilities:
In this role, you will be responsible for providing expert-level remote technical support for the installation, maintenance, troubleshooting, and optimization of sophisticated industrial control and automation systems. You will work closely with on-site teams and customers to diagnose and resolve complex technical issues, ensuring the continuous and efficient operation of critical infrastructure. The ideal candidate will possess a strong electrical and mechanical aptitude, deep knowledge of PLC programming, SCADA systems, and network protocols, along with exceptional problem-solving abilities.
Key Responsibilities:
- Provide advanced remote technical support for industrial automation and control systems, including PLCs, HMIs, SCADA, and VFDs.
- Diagnose and troubleshoot complex hardware and software issues remotely, utilizing diagnostic tools and remote access platforms.
- Guide and assist on-site technicians and customer personnel in performing installations, maintenance, and repairs.
- Develop and implement preventative maintenance plans to ensure system reliability and uptime.
- Optimize system performance through parameter adjustments and software updates.
- Create and maintain detailed technical documentation, including troubleshooting guides, user manuals, and system configurations.
- Collaborate with engineering and product development teams to provide feedback on system design and functionality.
- Manage spare parts inventory and coordinate timely replacement of faulty components.
- Conduct remote training sessions for customer staff on system operation and maintenance.
- Ensure all work is performed in accordance with safety standards and company procedures.
- Respond to emergency service requests and provide timely resolutions.
- Stay current with the latest advancements in automation technology, industrial networking, and control systems.
- Maintain accurate records of service activities, customer interactions, and resolutions in the CRM system.
- Proactively identify potential system failures and recommend mitigation strategies.
- Diploma or Bachelor's degree in Electrical Engineering, Electronics, Mechatronics, or a related technical field.
- Minimum of 5 years of experience in field service engineering, with a strong focus on industrial automation, control systems, and remote support.
- Proficiency in PLC programming (e.g., Siemens, Allen-Bradley, Omron) and HMI/SCADA software.
- Solid understanding of industrial networks (e.g., Ethernet/IP, Modbus, Profibus) and communication protocols.
- Experience with troubleshooting complex electrical, electronic, and mechanical systems.
- Strong analytical and problem-solving skills with meticulous attention to detail.
- Excellent verbal and written communication skills for effective remote interaction.
- Ability to work independently and manage time effectively in a remote environment.
- Familiarity with remote access tools and technologies.
- Relevant certifications in automation or control systems are a plus.
This advertiser has chosen not to accept applicants from your region.
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Senior Field Service Technician - Remote Monitoring Systems
Posted 17 days ago
Job Viewed
Job Description
Our client, a leading provider of advanced industrial automation and remote monitoring solutions, is seeking a highly skilled Senior Field Service Technician to join their expert team. This position is fully remote, allowing you to manage your service calls and technical support from your preferred location. You will be responsible for the installation, maintenance, troubleshooting, and repair of complex monitoring systems deployed at client sites. The ideal candidate will possess a strong technical background in electronics, instrumentation, and network communications, coupled with excellent problem-solving abilities and a commitment to delivering exceptional customer service. Your role will involve interpreting technical manuals, diagnosing system malfunctions, performing hardware and software updates, and providing technical guidance to end-users. This is an excellent opportunity to work with cutting-edge technology and contribute to the seamless operation of critical infrastructure for a diverse range of industries.
Responsibilities:
Qualifications:
This is an ideal remote role for a technically proficient individual seeking to provide essential support for critical systems. The successful candidate will be serving clients remotely from Kitale, Kenya , or any other suitable remote location.
Responsibilities:
- Install, configure, and commission remote monitoring systems and associated hardware.
- Perform scheduled preventative maintenance and calibrations to ensure optimal system performance.
- Diagnose and resolve complex technical issues related to hardware, software, and network connectivity.
- Conduct thorough troubleshooting using diagnostic tools and methodologies.
- Provide on-site and remote technical support to clients, addressing their inquiries and concerns.
- Perform necessary repairs, replacements, and upgrades to system components.
- Document all service activities, including installations, maintenance, and repairs, in the company's service management system.
- Train end-users on the proper operation and basic maintenance of the monitoring systems.
- Adhere to all safety protocols and company procedures during service calls.
- Maintain an inventory of spare parts and ensure timely replenishment.
- Stay up-to-date with product updates, new technologies, and industry best practices.
Qualifications:
- Associate's Degree or Diploma in Electronics Engineering, Instrumentation Technology, or a related technical field.
- Minimum of 5 years of experience in field service, installation, or maintenance of complex technical systems, preferably in remote monitoring or industrial automation.
- Strong understanding of electronic circuits, sensors, data acquisition, and communication protocols (e.g., TCP/IP, Modbus, SCADA).
- Proficiency in using diagnostic tools, multimeters, oscilloscopes, and specialized testing equipment.
- Excellent troubleshooting and problem-solving skills.
- Strong customer service orientation and the ability to communicate technical information clearly.
- Ability to work independently with minimal supervision and manage a dynamic schedule of service calls.
- Valid driver's license and a clean driving record.
- Experience working in a remote or field service role is essential.
- Relevant certifications in electronics or network technology are a plus.
This is an ideal remote role for a technically proficient individual seeking to provide essential support for critical systems. The successful candidate will be serving clients remotely from Kitale, Kenya , or any other suitable remote location.
This advertiser has chosen not to accept applicants from your region.
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Field Service Engineer - Remote Technical Support
Posted 3 days ago
Job Viewed
Job Description
Our client, a leading provider of industrial equipment, is seeking a dedicated and technically proficient Field Service Engineer to provide remote support and troubleshooting. This role is 100% remote, allowing you to work from your chosen location. You will be the primary point of contact for customers experiencing technical issues with our client's equipment, providing expert diagnosis and resolution via remote channels. This includes phone support, video conferencing, and remote access tools. The successful candidate will possess a strong mechanical and electrical aptitude, a deep understanding of industrial machinery, and exceptional problem-solving skills. Your responsibilities will involve guiding customers through diagnostic procedures, interpreting technical schematics and manuals, documenting support interactions, and escalating complex issues to higher-level technical teams when necessary. You will also contribute to the creation of knowledge base articles and training materials. The ability to communicate complex technical information clearly and concisely to a non-technical audience is essential. Although our operational hub is in **Garissa, Garissa, KE**, this position is fully remote.
Key Responsibilities:
Key Responsibilities:
- Provide expert remote technical support and troubleshooting for industrial equipment.
- Diagnose and resolve customer issues via phone, email, video conferencing, and remote access tools.
- Guide customers through complex installation, maintenance, and repair procedures.
- Interpret technical manuals, schematics, and diagnostic data.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Escalate unresolved issues to appropriate technical support teams or engineers.
- Contribute to the development of technical documentation, FAQs, and knowledge base articles.
- Ensure high levels of customer satisfaction through effective problem-solving and communication.
- Collaborate with internal engineering and product teams to identify recurring issues and suggest improvements.
- Stay current with product updates, technical specifications, and service procedures.
- Bachelor's degree or Diploma in Mechanical Engineering, Electrical Engineering, or a related technical field.
- Minimum of 3 years of experience in field service, technical support, or maintenance of industrial machinery.
- Strong mechanical and electrical troubleshooting skills.
- Proficiency with diagnostic tools and technical manuals.
- Excellent problem-solving, analytical, and critical thinking abilities.
- Exceptional communication, interpersonal, and customer service skills.
- Ability to explain complex technical concepts clearly to diverse audiences.
- Experience working remotely and independently.
- Familiarity with CRM software and remote support tools is an advantage.
This advertiser has chosen not to accept applicants from your region.
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Senior Field Operations Technician (Remote Support)
Posted 3 days ago
Job Viewed
Job Description
Our client requires a highly skilled and experienced Senior Field Operations Technician to provide remote support and oversight for installation and maintenance activities. In this fully remote position, you will act as a subject matter expert, guiding on-site teams through complex installation procedures, troubleshooting technical issues, and ensuring adherence to maintenance schedules and quality standards. You will leverage your extensive knowledge of various systems and equipment to diagnose problems via remote diagnostics, video calls, and detailed reports from field personnel. The ideal candidate possesses exceptional problem-solving skills, a deep technical aptitude, and outstanding communication abilities to effectively instruct and guide individuals in diverse field locations. This role is critical for ensuring the seamless operation and upkeep of our client's assets.
Key Responsibilities:
Key Responsibilities:
- Provide expert remote technical support and guidance for installation, troubleshooting, and maintenance tasks performed by field teams.
- Analyze diagnostic data, error logs, and submitted reports to identify root causes of operational issues.
- Develop and deliver clear, step-by-step instructions to on-site technicians via phone, video conferencing, and digital documentation.
- Ensure all installations and maintenance activities comply with company standards, safety regulations, and technical specifications.
- Create and update technical documentation, guides, and best practices for field operations.
- Conduct remote quality assurance checks and performance verifications of installed systems.
- Train and mentor junior field technicians on complex procedures and troubleshooting techniques.
- Collaborate with engineering and product teams to provide feedback on system design and performance.
- Manage support tickets and maintain accurate records of all remote assistance provided.
- Escalate critical issues to appropriate departments and coordinate resolution efforts.
- Stay current with the latest technologies and methodologies relevant to installation and maintenance.
- Technical diploma or degree in a relevant field (e.g., Electronics, Mechanical Engineering, IT).
- Minimum of 5-7 years of hands-on experience in installation, maintenance, and troubleshooting of complex systems or equipment.
- Proven expertise in diagnosing and resolving technical issues remotely.
- Strong understanding of relevant hardware, software, and operational processes.
- Exceptional analytical and problem-solving skills.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and concisely.
- Proficiency in using remote support tools, video conferencing platforms, and ticketing systems.
- Ability to remain calm and effective under pressure.
- Strong organizational skills and the ability to manage multiple support requests simultaneously.
- Demonstrated ability to work independently and as a key remote support resource.
This advertiser has chosen not to accept applicants from your region.
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6
Lead Field Service Technician (Remote Technical Support)
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Technician to provide advanced remote technical support and guidance for installation and maintenance operations. This role is crucial for ensuring the efficient and effective resolution of complex technical issues, troubleshooting installation challenges, and guiding on-site technicians through intricate maintenance procedures. The ideal candidate will possess deep technical expertise in a relevant field, strong problem-solving skills, and exceptional communication abilities, particularly in conveying technical information clearly and concisely in a remote setting. You will serve as the primary point of escalation for challenging technical problems, leveraging remote diagnostic tools and virtual collaboration.
Key Responsibilities:
Key Responsibilities:
- Provide expert remote technical support and troubleshooting for installation, maintenance, and repair of complex equipment and systems.
- Guide and mentor junior field service technicians remotely, assisting them in diagnosing and resolving difficult technical issues.
- Develop and update technical documentation, including installation manuals, troubleshooting guides, and best practice advisories.
- Analyze service reports and customer feedback to identify recurring issues and areas for product or process improvement.
- Utilize remote diagnostic tools, software, and communication platforms to effectively assess and resolve technical problems.
- Conduct remote training sessions for field technicians and customers on equipment operation, maintenance, and troubleshooting.
- Collaborate with engineering and product development teams to relay field feedback and contribute to product enhancements.
- Ensure all remote support activities are logged accurately and efficiently in the service management system.
- Maintain up-to-date knowledge of product lines, industry best practices, and emerging technologies.
- Escalate critical issues to appropriate internal stakeholders when necessary.
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Electronics, or a related technical field.
- A minimum of 7-9 years of progressive experience in field service, technical support, or maintenance roles, with a significant focus on complex systems.
- Proven ability to troubleshoot and resolve advanced technical problems remotely.
- In-depth knowledge of installation and maintenance procedures for electromechanical systems, industrial equipment, or similar technologies.
- Excellent diagnostic skills and proficiency with testing equipment and remote diagnostic tools.
- Exceptional verbal and written communication skills, with the ability to clearly explain complex technical concepts to various audiences in a remote environment.
- Strong interpersonal and leadership skills, with the ability to mentor and guide remote teams.
- Proficiency with CRM and remote support software.
- Ability to work independently, manage time effectively, and handle high-pressure situations in a remote setting.
- A proactive and customer-centric approach to problem-solving.
- Familiarity with the types of installations and maintenance required in the region of Nyeri, Nyeri, KE would be an advantage.
This advertiser has chosen not to accept applicants from your region.
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Senior Field Service & Technical Support Lead
Posted 21 days ago
Job Viewed
Job Description
Our client, a leader in specialized industrial equipment manufacturing, is seeking a highly skilled and motivated Senior Field Service & Technical Support Lead. While this role is inherently hands-on, the leadership and strategic planning components will be conducted remotely. You will be responsible for leading and mentoring a team of field service technicians, developing remote troubleshooting protocols, and ensuring the highest level of technical support and customer satisfaction for our clients' complex machinery. The ideal candidate will have a strong background in mechanical or electrical engineering, extensive experience in field service operations, and a proven ability to diagnose and resolve intricate technical issues, with a significant focus on remote guidance and team management.
Responsibilities:
Responsibilities:
- Lead, mentor, and manage a remote team of field service technicians, ensuring high performance and continuous professional development.
- Develop and implement remote troubleshooting guides and best practices for diagnosing and resolving complex technical issues.
- Oversee the scheduling and dispatch of field service technicians for on-site installations, maintenance, and repairs.
- Act as a primary point of escalation for challenging technical problems, providing expert remote guidance to field teams and customers.
- Collaborate with the engineering and product development teams to provide feedback on product performance and areas for improvement.
- Develop and deliver remote training programs for field technicians and customer support staff.
- Ensure adherence to safety protocols and quality standards across all service operations.
- Manage service contracts and warranties, ensuring timely and effective resolution of client needs.
- Analyze service data to identify trends, improve efficiency, and reduce downtime.
- Contribute to the continuous improvement of service delivery processes and customer support strategies.
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
- Minimum of 7 years of experience in field service engineering or technical support, with at least 3 years in a leadership or supervisory role.
- Proven ability to provide expert remote technical assistance and troubleshooting for complex industrial equipment.
- Strong understanding of mechanical, electrical, and hydraulic systems.
- Experience with diagnostic tools and software relevant to industrial machinery.
- Excellent leadership, communication, and interpersonal skills, with the ability to motivate and guide a remote team effectively.
- Proficiency in utilizing remote support tools and technologies.
- Strong problem-solving and analytical skills.
- Ability to travel as needed for critical on-site interventions (this will be occasional and not the primary focus of the role).
- Commitment to delivering exceptional customer service and technical support.
This advertiser has chosen not to accept applicants from your region.
8
Remote Lead Field Service Technician - Technical Support
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Technician to join their remote technical support team. This critical role involves providing expert-level remote troubleshooting, guidance, and technical support to field technicians and end-users on complex machinery and equipment. You will be instrumental in diagnosing issues, developing solutions, and ensuring the optimal performance and uptime of client systems. The ideal candidate will possess deep technical expertise, excellent problem-solving skills, and the ability to communicate intricate technical information clearly and effectively in a virtual setting.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide advanced remote technical support and troubleshooting for complex mechanical, electrical, and software systems.
- Diagnose equipment malfunctions and failures using diagnostic tools and remote access software.
- Develop clear, step-by-step repair and maintenance procedures for field technicians.
- Guide and mentor field service technicians remotely, enhancing their technical capabilities.
- Analyze recurring technical issues and propose preventative maintenance strategies.
- Create and update technical documentation, including user manuals, service guides, and troubleshooting databases.
- Collaborate with engineering and product development teams to provide feedback on product performance and identify areas for improvement.
- Manage escalations and resolve complex technical problems efficiently.
- Ensure adherence to safety protocols and best practices during all service interventions.
- Track service requests, resolutions, and customer feedback using the CRM system.
- Develop training materials and deliver remote training sessions to field staff and clients.
- Maintain a high level of technical expertise on the company's product line.
- Contribute to the development of remote support strategies and tools.
- Communicate effectively with internal departments and external clients regarding technical matters.
- Oversee the quality of remote technical assistance provided by the team.
Qualifications:
- Minimum of 7 years of experience in field service, technical support, or a related role, with a focus on complex equipment.
- In-depth knowledge of mechanical, electrical, and software systems relevant to the industry.
- Proven ability to troubleshoot and diagnose complex technical issues remotely.
- Excellent communication, presentation, and interpersonal skills, with the ability to explain technical concepts to diverse audiences.
- Proficiency in using remote diagnostic tools, CRM software, and technical documentation platforms.
- Strong analytical and problem-solving skills.
- Ability to work independently and manage multiple priorities in a demanding remote environment.
- Relevant technical certifications or an Associate's/Bachelor's degree in a technical field (e.g., Engineering, Electronics).
- Experience in leading or mentoring technical teams is essential.
- Familiarity with project management principles.
- Adaptability and a strong desire to learn new technologies.
- Previous experience in a remote technical support role is highly desirable.
This advertiser has chosen not to accept applicants from your region.
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