2,458 Senior Field Service Engineer Industrial Machinery jobs in Kenya
Senior Field Equipment Technician
Posted 19 days ago
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Job Description
Our client is seeking a highly skilled and experienced Senior Field Equipment Technician to join their dynamic team. This role is critical in ensuring the optimal performance and longevity of specialized equipment utilized in remote operational environments. While the role is based in the vibrant region of Naivasha, Nakuru, KE , the nature of this position is entirely remote, allowing you to contribute your expertise from anywhere. You will be responsible for diagnosing, troubleshooting, and repairing complex machinery and systems, often with limited direct supervision. This involves meticulous inspection of components, identifying root causes of malfunctions, and implementing effective solutions to minimize downtime. Extensive use of diagnostic tools, schematics, and digital logging systems will be integral to your daily tasks. The ideal candidate will possess a deep understanding of mechanical, electrical, and potentially hydraulic systems, coupled with advanced problem-solving capabilities. Communication is key, as you'll be required to liaise with on-site personnel, engineering teams, and management, providing clear and concise reports on equipment status and repair progress.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Perform remote diagnostics and troubleshooting of industrial equipment.
- Develop and execute comprehensive repair and maintenance plans.
- Maintain detailed electronic records of all maintenance activities, parts used, and time spent.
- Collaborate with cross-functional teams to identify potential equipment failures and implement preventative measures.
- Stay abreast of the latest technological advancements in equipment maintenance and repair.
- Provide remote technical support and guidance to field operators.
- Ensure compliance with all safety regulations and company protocols.
Qualifications:
- A relevant technical diploma or certification in Mechanical Engineering, Electrical Engineering, or a related field.
- A minimum of 5 years of hands-on experience in industrial equipment maintenance and repair, preferably in remote settings.
- Proficiency in using diagnostic software and equipment.
- Strong analytical and critical thinking skills.
- Excellent written and verbal communication skills for effective remote collaboration.
- Ability to work independently and manage time effectively in a remote setup.
- Familiarity with digital maintenance management systems is a plus.
- A proven track record of successfully resolving complex technical issues.
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Remote Field Service Engineer - Specialised Equipment
Posted 5 days ago
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Job Description
Our client is recruiting a highly skilled Remote Field Service Engineer with expertise in maintaining and repairing specialized industrial equipment. This role is designed for individuals who can provide remote technical support, troubleshoot complex issues, and guide on-site technicians through intricate repair processes. You will be the primary point of contact for technical support escalations, analyzing diagnostic data, and developing detailed step-by-step instructions for field technicians. Proficiency in using remote diagnostic tools, augmented reality (AR) platforms, and video conferencing for real-time assistance is critical. Your responsibilities include creating technical documentation, troubleshooting guides, and training materials for both end-users and junior service personnel. You will collaborate closely with engineering and product development teams to identify recurring issues and contribute to product improvements. This position requires a strong understanding of mechanical, electrical, and software systems relevant to the specialized equipment. The ability to clearly communicate complex technical information to individuals with varying levels of expertise is essential. You will play a vital role in ensuring minimal downtime for our client's customers by providing timely and effective remote support. This is a demanding but rewarding role that offers the flexibility of a remote work environment, allowing you to contribute your expertise from anywhere. Success in this role hinges on your problem-solving skills, technical acumen, and ability to effectively manage remote support operations. You will be instrumental in maintaining customer satisfaction and upholding our client's reputation for reliable service. This is an exceptional opportunity for a seasoned engineer to apply their skills in a flexible, remote capacity, focusing on high-impact technical solutions.
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Field Sales Representative (Industrial Equipment)
Posted 22 days ago
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Job Description
Our client is seeking a dynamic and driven Field Sales Representative to join their established team, focusing on industrial equipment sales within the Nakuru, Nakuru, KE region. This role is essential for driving revenue growth by identifying, prospecting, and closing deals with new and existing clients. You will be responsible for understanding customer needs, demonstrating product value, and building strong, lasting relationships. The ideal candidate possesses excellent sales acumen, a deep understanding of industrial equipment, and a proven ability to meet and exceed sales targets. You must be adept at consultative selling, territory management, and effective communication. This position requires frequent travel within the assigned territory to meet with clients and prospects.
Responsibilities:
Responsibilities:
- Develop and implement strategic sales plans to achieve territory sales objectives.
- Identify and prospect for new business opportunities within the assigned geographical area.
- Build and maintain strong relationships with key decision-makers at client organizations.
- Conduct product demonstrations and presentations to showcase the features and benefits of industrial equipment.
- Understand customer needs and provide tailored solutions that meet their specific requirements.
- Negotiate pricing and contract terms to close sales effectively.
- Manage and grow an existing customer base, ensuring high levels of customer satisfaction.
- Prepare accurate sales forecasts and reports on a regular basis.
- Stay informed about market trends, competitor activities, and product knowledge.
- Attend industry trade shows and events to network and generate leads.
- Collaborate with internal teams, including technical support and customer service, to ensure client success.
- Manage travel expenses and maintain an organized schedule for client visits.
- High school diploma or equivalent; a Bachelor's degree in Business, Marketing, or a related field is preferred.
- Minimum of 3-5 years of proven experience in field sales, preferably within the industrial equipment sector.
- Demonstrated success in meeting and exceeding sales quotas.
- Strong understanding of industrial equipment and its applications.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to build rapport and trust with clients.
- Proficiency in CRM software for managing leads and customer interactions.
- Self-motivated, results-oriented, and able to work independently.
- Willingness to travel extensively within the assigned territory.
- Valid driver's license and a clean driving record.
- Enthusiasm for sales and a passion for building customer relationships.
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Lead Field Service Engineer (Specialized Equipment)
Posted 2 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Engineer to oversee the installation, maintenance, and repair of specialized industrial equipment. This is a fully remote position, requiring you to manage and coordinate service activities across various client sites, supported by remote diagnostic tools and expert teams. You will be responsible for ensuring the optimal performance and longevity of our sophisticated machinery, providing technical expertise, and leading a team of field technicians. This role demands a profound understanding of mechanical, electrical, and hydraulic systems, coupled with exceptional problem-solving abilities and strong leadership qualities. The ideal candidate will have a proven track record in field service engineering for complex industrial equipment, a commitment to customer satisfaction, and the ability to thrive in a challenging and dynamic environment. You will serve as the primary technical point of contact for clients requiring specialized support.
Responsibilities:
Responsibilities:
- Lead and coordinate the installation, commissioning, and testing of specialized industrial equipment at client locations.
- Perform complex troubleshooting, diagnostics, and repairs on mechanical, electrical, and control systems.
- Develop and implement preventative maintenance schedules to minimize downtime and maximize equipment efficiency.
- Provide technical support and guidance to field service technicians, including remote assistance and training.
- Analyze equipment performance data to identify trends and recommend improvements.
- Prepare detailed service reports, documenting all activities, findings, and resolutions.
- Manage spare parts inventory and ensure timely procurement of necessary components.
- Collaborate with engineering and manufacturing teams to address design issues and implement product enhancements.
- Ensure compliance with safety regulations and company policies during all service operations.
- Train clients on the proper operation and maintenance of equipment.
- Develop and maintain strong customer relationships, ensuring high levels of satisfaction.
- Manage service contracts and uphold service level agreements.
- Stay updated on new technologies and advancements in the field of industrial equipment servicing.
- Respond to urgent service requests and provide timely resolution to critical issues.
- Diploma or Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
- Minimum of 7 years of experience in field service engineering, with a focus on specialized industrial equipment.
- Proven expertise in diagnosing and repairing complex mechanical, electrical, and hydraulic systems.
- Experience with control systems and PLC programming is highly desirable.
- Strong understanding of technical documentation, schematics, and blueprints.
- Excellent problem-solving, analytical, and critical thinking skills.
- Exceptional communication, customer service, and interpersonal skills.
- Ability to lead and mentor technical teams effectively.
- Proficiency in using diagnostic tools and testing equipment.
- Willingness to travel extensively when required and manage operations remotely.
- Experience with remote diagnostic tools and virtual support is a significant advantage.
- Commitment to safety and quality standards.
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Senior Field Service Engineer - Specialized Equipment
Posted 12 days ago
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Job Description
Our client is seeking a highly skilled and experienced Senior Field Service Engineer specializing in complex industrial equipment. This is a fully remote position, primarily involving remote diagnostics, support, and configuration, with occasional travel for critical on-site interventions. You will be the primary technical point of contact for clients, providing expert support for installation, maintenance, troubleshooting, and repair of specialized machinery. The ideal candidate will have a strong mechanical and electrical aptitude, excellent problem-solving skills, and the ability to communicate technical information effectively to diverse audiences. You will play a key role in ensuring maximum uptime and customer satisfaction.
Responsibilities:
Responsibilities:
- Provide remote technical support, diagnostics, and troubleshooting for specialized equipment.
- Guide customers through installation, setup, and configuration processes.
- Develop and execute preventative maintenance plans.
- Perform complex repairs and overhauls, including during occasional on-site visits.
- Analyze equipment performance data and recommend optimizations.
- Create and maintain detailed service reports, including diagnoses and resolutions.
- Train customer personnel on the operation and maintenance of equipment.
- Identify recurring issues and provide feedback to the engineering team for product improvement.
- Manage spare parts inventory and logistics for service interventions.
- Ensure compliance with safety protocols and company service standards.
- Respond to urgent service requests and manage time effectively.
- Build strong relationships with clients, ensuring high levels of satisfaction.
- Document technical procedures and best practices.
- Stay up-to-date with product developments and service bulletins.
- Contribute to the knowledge base with troubleshooting guides and solutions.
- Technical degree or certification in Mechanical Engineering, Electrical Engineering, or a related field.
- Minimum of 7 years of experience in field service engineering or a similar technical support role.
- Proven expertise in diagnosing and repairing complex electro-mechanical systems.
- Strong understanding of industrial automation, hydraulics, pneumatics, and control systems.
- Excellent mechanical and electrical troubleshooting skills.
- Proficiency with diagnostic tools, multimeters, oscilloscopes, and calibration equipment.
- Exceptional communication, interpersonal, and customer service skills.
- Ability to work independently and manage time effectively in a remote setting, including willingness to travel when required.
- Strong technical writing and documentation skills.
- Experience with specific types of industrial machinery relevant to the client's offerings.
- Ability to read and interpret complex technical manuals and schematics.
- Proactive problem-solver with a customer-centric approach.
This advertiser has chosen not to accept applicants from your region.
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Remote Field Service Engineer - Specialized Equipment
Posted 19 days ago
Job Viewed
Job Description
Our client requires a highly skilled and independent Remote Field Service Engineer with expertise in the installation, maintenance, and repair of specialized industrial equipment. While this role is primarily remote, it will require occasional travel to client sites as needed. You will be the primary technical point of contact for clients, providing remote diagnostics, troubleshooting, and support to ensure optimal equipment performance and minimize downtime. This is a critical role demanding strong problem-solving abilities, excellent technical communication skills, and the capacity to guide clients through complex procedures from a distance.
Key Responsibilities:
Key Responsibilities:
- Provide remote technical support and troubleshooting for a range of specialized industrial machinery.
- Guide clients through installation, calibration, and preventative maintenance procedures via phone, video conferencing, and remote access tools.
- Diagnose and resolve complex mechanical, electrical, and software issues using remote diagnostic tools and documentation.
- Escalate unresolved issues to engineering or senior support teams when necessary, providing detailed technical information.
- Create and update technical documentation, service manuals, and troubleshooting guides based on field experiences and client interactions.
- Conduct remote training sessions for client technicians on equipment operation and maintenance.
- Maintain accurate records of service requests, resolutions, and client interactions using the company's CRM system.
- Identify recurring issues and provide feedback to the product development team for continuous improvement.
- Ensure high levels of customer satisfaction through prompt, efficient, and effective remote support.
- Plan and execute occasional on-site service visits for complex repairs or installations that cannot be resolved remotely.
- Stay current with product updates, new technologies, and industry best practices relevant to the specialized equipment.
- Diploma or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related technical field.
- Minimum of 5 years of experience in field service, technical support, or maintenance of complex industrial equipment.
- Strong understanding of mechanical, electrical, and electronic systems.
- Proficiency in using remote diagnostic tools, diagnostic software, and standard test equipment.
- Excellent troubleshooting and problem-solving skills.
- Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Strong customer service orientation and a proactive approach to problem resolution.
- Ability to work independently and manage time effectively in a remote work environment.
- Willingness to travel occasionally for on-site support as required.
- Familiarity with PLCs and industrial automation systems is a significant advantage.
- Experience with hydraulic and pneumatic systems is a plus.
This advertiser has chosen not to accept applicants from your region.
5
Senior Field Technician, Industrial Equipment (Remote)
Posted 19 days ago
Job Viewed
Job Description
Our client, a leading manufacturer of specialized industrial machinery, is seeking a highly skilled Senior Field Technician to join their remote support team. While the role involves field assignments, the primary operational base will be remote, with travel to client sites as needed for complex installations, diagnostics, and repairs. The Senior Field Technician will be responsible for providing expert technical support for a wide range of industrial equipment, ensuring optimal performance and minimizing downtime for our clients. This role requires a deep understanding of mechanical, electrical, and hydraulic systems, as well as advanced diagnostic troubleshooting skills. You will perform preventive maintenance, identify and resolve equipment malfunctions, and conduct on-site repairs. The ideal candidate will have extensive experience working with heavy industrial machinery, a strong grasp of diagnostic tools and software, and the ability to interpret complex technical manuals and schematics. Excellent problem-solving abilities, meticulous attention to detail, and strong communication skills are essential for interacting with clients and providing clear technical guidance. We are looking for a self-motivated individual who can work independently, manage their time effectively, and thrive in a remote operational setting with periodic travel. This is a critical role that ensures the reliability and efficiency of our clients' operations. Your expertise will be key to maintaining our client's reputation for high-quality products and exceptional service. The ability to train junior technicians on complex procedures is also a key component of this senior role.
Responsibilities:
Responsibilities:
- Perform installation, maintenance, and repair of industrial equipment.
- Diagnose and troubleshoot mechanical, electrical, and hydraulic issues.
- Conduct on-site and remote technical support for clients.
- Interpret technical manuals, schematics, and blueprints.
- Utilize diagnostic tools and software to identify equipment problems.
- Perform preventive maintenance to ensure optimal equipment performance.
- Document all service and repair activities accurately.
- Provide technical guidance and support to clients and junior technicians.
- Manage parts inventory and order necessary replacement components.
- High School Diploma or equivalent; Technical certification in a relevant field is highly preferred.
- Minimum of 5-7 years of experience as a Field Service Technician or similar role.
- Proven experience with industrial machinery, including mechanical, electrical, and hydraulic systems.
- Strong diagnostic and troubleshooting skills.
- Proficiency in using diagnostic equipment and tools.
- Ability to read and interpret technical documentation.
- Excellent problem-solving and critical-thinking abilities.
- Strong communication and customer service skills.
- Willingness to travel to client sites as required.
- Valid driver's license and a clean driving record.
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6
Field Service Technician - Telecommunications Equipment
Posted 4 days ago
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Job Description
Our client is seeking a dedicated and skilled Field Service Technician specializing in telecommunications equipment installation and maintenance. This role is structured as a fully remote position, enabling you to manage your service calls and administrative tasks from your home base, primarily serving the Kakamega, Kakamega, KE region. You will be responsible for the installation, configuration, troubleshooting, and repair of various telecommunications systems and equipment, including network hardware, fiber optics, and wireless infrastructure. The successful candidate will possess a strong technical aptitude, excellent diagnostic skills, and the ability to work independently in the field while maintaining clear communication with the remote support team. Key responsibilities include performing routine maintenance checks, responding to service requests and emergency repairs, and ensuring that all installations meet industry standards and client specifications. You will maintain detailed records of service activities, equipment status, and parts inventory using our company's digital tools. A commitment to providing exceptional customer service and resolving issues efficiently is paramount. This role requires physical dexterity, the ability to work at heights or in confined spaces when necessary, and a valid driver's license for travel to client sites. The ideal candidate will be proactive, reliable, and committed to upholding the company's reputation for quality service. This is an excellent opportunity for an experienced technician to leverage their expertise in a flexible, remote-oriented role.
Responsibilities:
Qualifications:
Responsibilities:
- Install, configure, and test telecommunications hardware and software.
- Perform preventative maintenance and repairs on network equipment.
- Troubleshoot and diagnose hardware and software issues remotely and on-site.
- Respond promptly to service calls and emergency repair requests.
- Ensure all installations adhere to technical specifications and safety standards.
- Maintain accurate service logs, reports, and inventory records.
- Provide technical support and guidance to end-users.
- Manage travel schedules and optimize service routes.
- Communicate effectively with the remote operations center and other team members.
- Uphold excellent customer service standards during all client interactions.
Qualifications:
- Diploma or relevant certification in Telecommunications, Electronics, or a related field.
- Minimum of 3 years of experience in field service, installation, or maintenance of telecommunications equipment.
- Strong understanding of networking concepts, fiber optics, and wireless technologies.
- Proficiency in using diagnostic tools and testing equipment.
- Excellent troubleshooting and problem-solving skills.
- Ability to work independently and manage time effectively in a remote field role.
- Valid driver's license and a clean driving record.
- Strong communication and interpersonal skills.
- Physical ability to perform demanding tasks, including lifting and working in various environments.
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Remote Lead Field Service Engineer (Specialized Equipment)
Posted 8 days ago
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Job Description
Our client, a leader in advanced industrial automation, is actively recruiting a Lead Field Service Engineer to manage and support installation and maintenance operations from a fully remote capacity. This role is pivotal in ensuring our clients’ complex machinery operates at peak performance. You will be responsible for remote diagnostics, troubleshooting, and providing technical guidance to on-site technicians for installation, repair, and preventive maintenance of specialized equipment. The ideal candidate will possess a comprehensive understanding of mechanical, electrical, and software systems integral to our product lines. This position requires exceptional problem-solving abilities and the capacity to guide field teams effectively through virtual communication channels. You will play a key role in developing and refining maintenance protocols, documenting technical solutions, and contributing to product improvement feedback. This is a significant opportunity to apply your expertise in installation and maintenance, contributing to operational excellence for businesses located around Ruiru, Kiambu, KE , all while enjoying the flexibility of a remote-first career. A Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related technical field, combined with extensive hands-on experience, is essential. Certifications in relevant equipment or control systems are highly desirable. Demonstrated success in a remote support role, excellent communication skills, and the ability to manage multiple priorities are critical. Join our innovative team and be at the forefront of remote technical support.
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Field Service Engineer, Industrial Equipment
Posted 22 days ago
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Job Description
Our client is seeking a highly skilled and experienced Field Service Engineer specializing in industrial equipment to join their fully remote technical support team. This role is crucial for ensuring the optimal performance, maintenance, and repair of complex machinery for our client's diverse customer base. You will be responsible for diagnosing and troubleshooting technical issues, performing preventative maintenance, and executing repairs on-site (when necessary, though the role is primarily remote support focused). The ideal candidate will possess a deep understanding of mechanical, electrical, and hydraulic systems, coupled with excellent diagnostic abilities and a customer-centric approach. You will leverage remote diagnostic tools, provide technical guidance via video conferencing and phone, and coordinate with local technicians for on-site interventions when absolutely unavoidable. This position demands strong problem-solving skills, adaptability, and the ability to communicate technical information clearly to both technical and non-technical audiences in a remote setting. Responsibilities include:
Qualifications:
- Provide remote technical support and troubleshooting for industrial equipment.
- Diagnose and resolve mechanical, electrical, and hydraulic issues.
- Perform preventative maintenance and scheduled servicing remotely or guide local technicians.
- Conduct detailed equipment inspections and performance analyses.
- Respond to service requests and manage case escalations efficiently.
- Prepare comprehensive service reports, documenting all work performed and recommendations.
- Provide technical training and support to customer service teams and end-users.
- Identify opportunities for product improvements based on field feedback.
- Ensure customer satisfaction through prompt and effective technical assistance.
- Maintain up-to-date knowledge of company products and industry best practices.
Qualifications:
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field. Relevant certifications are a strong advantage.
- Minimum of 5 years of experience as a Field Service Engineer or in a similar technical support role, with extensive experience on industrial machinery.
- Proven ability in diagnosing and repairing complex electromechanical systems.
- Experience with remote diagnostic tools and technologies.
- Strong understanding of hydraulics, pneumatics, and control systems.
- Excellent troubleshooting and problem-solving skills.
- Exceptional communication and customer service skills, with the ability to explain technical concepts clearly.
- Ability to work independently and manage time effectively in a remote environment.
- Willingness to travel occasionally for critical on-site support if required, although the primary focus is remote.
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