1,968 Senior Field Operations Technician jobs in Kenya

• Perform complex installations of mechanical, electrical, or electronic systems and equipment.
• Conduct routine and preventive maintenance to ensure optimal equipment performance and longevity.
• Diagnose and resolve technical issues and equipment malfunctions promptly and effectively.
• Perform repairs and replace faulty components as necessary.
• Interpret technical manuals, blueprints, and schematics to guide installation and repair activities.
• Ensure all work is performed in compliance with safety regulations and company standards.
• Document service activities, including work performed, parts used, and time spent.
• Provide on-site training and technical support to clients as needed.
• Communicate effectively with customers, project managers, and other team members.
• Manage inventory of parts and tools, ensuring adequate supplies are available.
• Coordinate with the remote support team for complex troubleshooting and issue resolution.
• Prepare detailed reports on site visits and completed tasks.
  
• Adhere to established schedules and provide updates on progress and any encountered challenges.

• Technical certification or diploma in a relevant field (e.g., Electrical Engineering Technology, Mechanical Technology, Industrial Maintenance).
• Minimum of 5 years of experience in field installation, maintenance, and repair.
• Proven ability to troubleshoot and repair complex mechanical, electrical, or electronic systems.
• Proficiency in reading and interpreting technical drawings and schematics.
• Strong understanding of safety procedures and best practices in a technical field.
• Excellent diagnostic and problem-solving skills.
• Good communication and customer service skills.
• Ability to work independently with minimal supervision.
• Valid driver's license and a clean driving record.
• Willingness to travel to various client sites as required.
• Experience with remote diagnostic tools and virtual support is a plus.

Company: StreamPrime

Location: Remote (Positions available for candidates in select countries)

Job Type: Full-time

About StreamPrime

StreamPrime is revolutionising the world of entertainment. We are a premier, all-in-one digital platform offering an unparalleled collection of content to millions of subscribers globally. Our mission is to eliminate the need for multiple subscriptions by providing a single, affordable destination for all entertainment needs, including over 5 million movies and TV shows, live sports, 1 million radio stations, and 170+ live TV channels.

Job Summary

We are seeking a skilled and customer-focused Field Technician to join our team. As a StreamPrime Field Technician, you will be the hands-on expert providing on-site support to our valued customers. You will be responsible for ensuring a seamless setup and user experience, primarily on television-based devices. This role is crucial for helping customers overcome technical hurdles and unlock the full potential of their StreamPrime subscription. The ideal candidate has a solid IT background, excellent problem-solving skills, and a passion for delivering outstanding customer service.

Key Responsibilities

1. Travel to customer locations to provide on-site technical support and assistance.
2. Install and configure the StreamPrime application on a wide range of devices, with a primary focus on Android TVs, Smart TVs, and other TV-connected devices.
3. Assist customers with the installation and setup of the application on mobile devices (Android) as needed.
4. Diagnose and resolve technical issues related to software installation, account login, network connectivity, and device performance.
5. Provide clear, hands-on training to customers on how to use and navigate the StreamPrime interface, including our Smart TV interface.
6. Troubleshoot and resolve common user issues, such as billing inquiries or account access problems, in a professional and efficient manner.
7. Ensure customers have a positive and successful experience, leaving them confident in their ability to use the service.
8. Maintain a high level of professionalism and represent the StreamPrime brand positively during all customer interactions.

Required Qualifications & Skills

1. Proven experience in an IT support, field technician, or a similar hands-on technical role.
2. A strong background in IT with a good understanding of consumer electronics, especially Smart TVs and Android TV systems.
3. Proficiency in installing and configuring applications, including experience with APK files.
4. Excellent troubleshooting and diagnostic skills, with the ability to identify and solve problems logically.
5. Strong interpersonal and communication skills, with a patient and friendly demeanour.
6. Ability to explain technical concepts clearly to non-technical customers.
7. Must be self-motivated, organised, and capable of managing a schedule of on-site visits.
8. A valid driver's license and access to reliable transportation is required.

What We Offer

1. The opportunity to be a key, hands-on member of a rapidly growing global entertainment brand.
2. A dynamic role where you will directly contribute to customer satisfaction and retention.
3. All necessary tools and training to succeed in your role.

Note:
The compensation structure for this role is unique and includes performance-based incentives. Full details regarding earnings and payment arrangements will be discussed during the interview process.

• Install, configure, and test (Specific product/service) at customer sites according to technical specifications and company procedures.
• Perform routine maintenance and diagnostic checks on installed equipment to ensure optimal performance.
• Troubleshoot and repair faulty equipment, identifying the root cause of issues and implementing effective solutions.
• Provide technical support and guidance to customers regarding product usage and maintenance.
• Maintain accurate records of all installations, maintenance activities, and repairs performed.
• Adhere to all safety regulations and company policies during work activities.
• Respond promptly to service calls and resolve issues efficiently.
• Manage inventory of parts and tools required for installations and repairs.
• Collaborate with the technical support team to escalate complex issues when necessary.
• Ensure customer satisfaction by delivering high-quality service and support.

• Technical qualification or certification in (Relevant field, e.g., Electrical Engineering, Mechanical Engineering, IT Networking).
• Proven experience in installation and maintenance of (Specific product/service category).
• Strong understanding of technical diagrams, blueprints, and manuals.
• Excellent diagnostic and problem-solving abilities.
• Ability to work independently and manage time effectively.
• Good communication and interpersonal skills to interact with customers.
• Physical ability to lift heavy equipment and work in various environments.
• Valid driver's license and a clean driving record.
• Knowledge of (Specific tools or software used in the industry).
• Willingness to travel within the assigned service area.

Department:
Field Team

Employment Type:
Full Time

Location:
London - Central

Compensation:
£28,000 - £30,000 / year

Description
Veriflo is a fast-growing, dynamic company dedicated to delivering high-quality clean water services. We're looking for motivated and hands-on
Junior Field Technicians
to join our team and grow with us.

This is a fantastic opportunity for someone with practical experience within the clean water distribution industry who's eager to develop their career and exposure to the clean water network or for those who consider themselves as expert field technicians.

Location: Primarily in and around M25 however not limited to this area / Head Office / Client Satellite Sites

Key Responsibilities

You'll Work Closely With Our Existing Technicians, Project Managers, And Field Supervisors To Support a Wide Range Of Clean Water Operations, Including

• Support & undertake day to day activities across a multitude of our clean water services, primarily focused on providing support on asset verification, DMA validation, operability testing, trunk main isolations, logger and probe deployments providing hands on support.
• Assisting in carrying out DMA flow & pressure tests, while gaining experience in optimisation techniques to spot anomalies & finding resolutions which can ensure a safe result.
• Support delivery of chemical to chlorination
• Assist in the safe set up of sites as well as supporting fleet logistics
• Maintenance of the disinfection depots, equipment & vehicles (including stock for upcoming work)
• Using GIS plans & other reference documents to undertake onsite point of work risk assessment & comprehensive site report and submit these in a client-ready state to the Project Support Team using a smart device
• Support & report to the office-based project teams in finding solutions to issues as & when they arise, reporting & escalating where necessary

Skills, Knowledge and Expertise

Essential

• 1-2 years of practical work experience in a similar sector (construction, mechanics, engineering, plumbing, gas, telecoms etc).
• Full UK driving licence
• Comfortable using smart devices and basic IT systems

Desirable

• Clean water industry experience
• Valve operations and NRSWA Signing, Lighting & Guarding Streetworks qualified
• Knowledge of GIS tools such as ArcGIS
• A team player who communicates clearly and works well with others
• Proven track record of owning or leading tasks and activities all the way to completion
• Flexible and willing to work varied shifts, including nights when needed
• Methodical, detail-oriented, and eager to learn
• Committed to high standards of health, safety, and water quality

Why Join Us

At
Veriflo Ltd
, we specialise in professional project management and consultancy within the clean water sector. Our mission is to help clients reduce leakage and unaccounted-for water through innovative solutions and strategic planning. We work across water quality control, network operations, statutory outages, and strategic optimisation.

As a rapidly growing company, we pride ourselves on our expert team and collaborative culture. We work with industry leaders on high-profile projects such as
Thames Water Tideway
and
HS2
.

Join us to.

• Be part of a growing company with exciting national projects
• Work in a supportive, forward-thinking team
• Opportunities for career progression and professional development
• Make a real impact in the water industry

Our Package.

• From 24 days annual leave plus bank holidays and can earn an extra day of annual leave for every 3 consecutive years of service, up to 30 days (excluding bank holidays).
• Overtime pay time and a half, and enhanced night pay
• Flexible working arrangements where possible
• 4% Employer Pension Contribution
• Enhanced Sick Pay - supporting you financially when you may need it most.
• Professional Growth – We fund relevant qualifications and memberships in line with our Training and Professional Memberships Policy to support your career development.
• Team Events and Culture – Connect with colleagues at two company-wide events annually, including a Summer Team Building event and a Winter Party
• Health and Lifestyle Rewards with Benenden Health, including discounts at 3,500+ retailers, supermarkets, 24/7 GP access for you and your family, and private healthcare options.

Please note, all offers are subject to DBS checks as well as Drug and Alcohol Testing.

• Learning to troubleshoot and resolve issues with internet, voice, and data services.
• Assisting senior technicians in the installation and configuration of network hardware, including routers, modems, and switches.
• Participating in training modules covering fiber optics, coaxial cable, and wireless technologies.
• Understanding and adhering to safety protocols and best practices in all aspects of the work.
• Developing proficiency in using diagnostic tools and software to identify and fix network problems.
• Gaining knowledge of telecommunications standards and regulatory requirements.
• Shadowing experienced technicians during virtual site visits and remote support sessions.
• Contributing to team efforts by accomplishing related tasks as needed and providing feedback on training materials.
• Maintaining accurate records of work performed and service provided through our remote reporting systems.

• Install, configure, and maintain telecommunications equipment, including routers, switches, modems, and access points.
• Perform site surveys and assessments to determine optimal equipment placement and installation procedures.
• Lay, splice, and test fiber optic cables according to industry standards.
• Troubleshoot and repair network connectivity issues, diagnosing hardware and software problems.
• Conduct routine inspections and preventative maintenance on telecommunications infrastructure.
• Ensure all installations and repairs meet company standards and client requirements.
• Read and interpret technical drawings, blueprints, and schematics.
• Document all work performed, including installation details, test results, and troubleshooting steps.
• Respond to service calls and emergency repair requests in a timely manner.
• Adhere to all safety regulations and protocols while working on-site.
• Collaborate with network engineers and other technical staff to resolve complex issues.
• Provide technical support and guidance to end-users as needed.

• Diploma or certificate in Telecommunications Engineering, Electrical Engineering, Computer Networking, or a related technical field.
• Proven experience as a Telecommunications Technician or in a similar role.
• Strong understanding of networking principles, TCP/IP, LAN/WAN technologies.
• Hands-on experience with fiber optic installation and testing equipment.
• Proficiency in troubleshooting common telecommunications hardware and software issues.
• Ability to read and understand technical documentation.
• Excellent problem-solving skills and attention to detail.
• Good physical condition, with the ability to climb ladders, work in confined spaces, and lift heavy equipment when necessary.
• Valid driver's license and a clean driving record.
• Must be legally eligible to work in Kenya and willing to travel to various project sites as required.
• Ability to manage time effectively and work autonomously in a remote setup.

• Provide remote technical support and guidance for installation projects.
• Troubleshoot installation issues and guide on-site technicians through resolution.
• Review installation plans and schematics to ensure accuracy and feasibility.
• Conduct remote diagnostic tests and system checks.
• Document installation progress, issues, and resolutions.
• Escalate complex technical problems to senior engineers when required.
• Communicate effectively with project managers and field teams via virtual channels.
• Ensure adherence to installation standards and quality control measures.
• Assist in the planning and scheduling of remote support activities.
• Contribute to the continuous improvement of installation processes.

• Technical degree or certification in a relevant field, or equivalent experience.
• Proven experience in installation, maintenance, or a technical field.
• Strong understanding of installation procedures and best practices.
• Excellent troubleshooting and problem-solving skills.
• Proficiency with remote access and diagnostic tools.
• Strong written and verbal communication skills.
• Ability to interpret technical drawings and manuals.
• High degree of self-motivation and ability to work independently.
• Comfortable working in a fully remote environment.