7,458 Senior Field Installation Maintenance Engineer Remote Support jobs in Kenya
Field Installation Technician (Remote Support)
Posted 18 days ago
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Job Description
Our client is seeking a skilled Field Installation Technician to join their dynamic team. While the core of the work involves on-site installations, this specific role focuses on providing remote support and oversight for installation projects across various locations. This is a fully remote position where you will leverage your technical expertise to guide on-site teams, troubleshoot installation issues remotely, and ensure that all deployments meet quality standards. You will act as a crucial link between the project management team and the field engineers, providing real-time technical assistance and problem-solving from your remote workstation. Responsibilities include reviewing installation plans, conducting remote diagnostic tests, documenting installation progress and challenges, and escalating critical issues to senior technical staff when necessary. The ideal candidate will have a strong background in installation and maintenance, excellent communication skills, and the ability to explain technical procedures clearly. Proficiency with diagnostic tools, remote access software, and project management platforms is essential. You must be able to interpret technical manuals and schematics effectively. This is a remote-first role, requiring a high degree of self-motivation, organization, and the ability to work independently. You will play a vital role in ensuring the successful and efficient completion of installations without being physically present at every site. Collaboration with project managers, on-site technicians, and engineers will be constant through virtual channels. If you possess a strong technical aptitude, enjoy problem-solving, and prefer a flexible remote work arrangement where you can provide critical support and guidance, this opportunity is ideal for you.
Key Responsibilities:
Key Responsibilities:
- Provide remote technical support and guidance for installation projects.
- Troubleshoot installation issues and guide on-site technicians through resolution.
- Review installation plans and schematics to ensure accuracy and feasibility.
- Conduct remote diagnostic tests and system checks.
- Document installation progress, issues, and resolutions.
- Escalate complex technical problems to senior engineers when required.
- Communicate effectively with project managers and field teams via virtual channels.
- Ensure adherence to installation standards and quality control measures.
- Assist in the planning and scheduling of remote support activities.
- Contribute to the continuous improvement of installation processes.
- Technical degree or certification in a relevant field, or equivalent experience.
- Proven experience in installation, maintenance, or a technical field.
- Strong understanding of installation procedures and best practices.
- Excellent troubleshooting and problem-solving skills.
- Proficiency with remote access and diagnostic tools.
- Strong written and verbal communication skills.
- Ability to interpret technical drawings and manuals.
- High degree of self-motivation and ability to work independently.
- Comfortable working in a fully remote environment.
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Senior Field Technician (Remote Support)
Posted 21 days ago
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Job Description
Our client is looking for a skilled and dedicated Senior Field Technician to provide on-site support and remote troubleshooting for our specialized equipment installations. This hybrid role requires a balance of hands-on field work and remote technical assistance. You will be responsible for installing, maintaining, and repairing complex machinery and systems at client locations, while also offering expert remote support to junior technicians and end-users. Key duties include diagnosing and resolving hardware and software issues, performing preventative maintenance, conducting system upgrades, and documenting all service activities. The ideal candidate will have extensive experience in mechanical and electrical systems, with a strong understanding of diagnostic tools and techniques. Excellent problem-solving abilities, attention to detail, and the capacity to work independently are essential. You must possess strong communication skills to effectively guide remote troubleshooting efforts and liaise with clients and internal teams. This role demands flexibility, as it involves both site visits and remote support responsibilities. A commitment to continuous learning and staying updated with the latest technological advancements is crucial. You will play a vital role in ensuring the optimal performance and longevity of our installations, supporting clients in **Meru, Meru, KE** and beyond.
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Senior Field Installation Technician - Remote Support
Posted 5 days ago
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Job Description
Our client is seeking a highly skilled and experienced Senior Field Installation Technician who can provide expert remote support and guidance for on-site installation and maintenance activities. While this role is primarily remote, it requires extensive hands-on experience and the ability to troubleshoot complex technical issues from a distance. The ideal candidate will have a deep understanding of electromechanical systems, advanced diagnostic tools, and the ability to effectively guide less experienced technicians through intricate procedures. Responsibilities include providing real-time technical assistance via phone, video conferencing, and remote access tools, analyzing diagnostic data, and developing step-by-step solutions for installation and repair challenges. You will be responsible for creating and updating technical documentation, training materials, and best practice guides for field teams. This position demands exceptional problem-solving skills, clear and concise communication, and the ability to remain calm and effective under pressure. A strong background in (mention a relevant industry, e.g., HVAC systems, industrial machinery, telecommunications equipment) is essential. This fully remote role offers the flexibility to work from anywhere while playing a critical role in ensuring the successful deployment and ongoing operation of our client's products and services. You will collaborate closely with field service teams, engineering, and product development to identify trends, suggest improvements, and resolve critical issues. We are looking for a proactive, resourceful individual who is passionate about technical excellence and committed to ensuring customer satisfaction. This is an excellent opportunity for a seasoned technician to transition into a vital remote support role and contribute significantly to our client's operational success.
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Field Installation & Maintenance Technician (Remote)
Posted 21 days ago
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Job Description
Our client, a leading provider of specialized industrial equipment, is seeking a highly skilled and self-motivated Field Installation & Maintenance Technician to join their remote team. This role requires extensive travel to client sites for the installation, maintenance, and repair of complex machinery. While the work is field-based, the administrative and coordination aspects of this role will be managed remotely, providing flexibility in how you structure your operational planning. You will be responsible for executing installation projects according to technical specifications and blueprints, ensuring all equipment is set up correctly and safely. This includes performing pre-installation checks, managing on-site assembly, and conducting initial system testing. Routine maintenance activities will involve preventative servicing, lubrication, calibration, and troubleshooting of mechanical, electrical, and hydraulic systems. When breakdowns occur, you will diagnose faults, identify root causes, and implement effective repair solutions, minimizing downtime for the client. You will also provide on-site training to client personnel on the proper operation and maintenance of the equipment. Maintaining detailed service reports, documenting all work performed, and managing spare parts inventory will be integral to your responsibilities. The ideal candidate will possess a strong technical aptitude with proven experience in mechanical, electrical, and hydraulic systems. A diploma or certification in a relevant trade (e.g., Electrical, Mechanical, Industrial Technology) is required. Excellent diagnostic and problem-solving skills are essential, along with the ability to work independently and manage time effectively in a remote, travel-intensive role. Proficiency in reading technical schematics and manuals is a must. Candidates must have a valid driver's license and be willing to travel extensively. While the role involves significant travel across various locations, this remote position offers the flexibility of managing your schedule and reporting from your base, supporting clients in areas including **Malindi, Kilifi, KE**. You will be a key contributor to ensuring the optimal performance and longevity of our client's advanced equipment.
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Lead Field Installation & Maintenance Technician (Remote)
Posted 7 days ago
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Job Description
Our client is seeking a highly experienced and self-directed Lead Field Installation & Maintenance Technician to join their fully remote operations team. This role is critical for ensuring the successful installation, maintenance, and repair of specialized equipment at client sites across various regions. While the role is fully remote in terms of team collaboration and management, it requires significant travel to perform hands-on technical duties. The Lead Technician will be responsible for overseeing installation projects, diagnosing complex technical issues, performing preventative maintenance, and ensuring all work meets the highest standards of quality and safety. You will also be responsible for mentoring junior technicians, providing technical guidance, and ensuring proper documentation of all service activities. The ideal candidate will have a strong background in mechanical, electrical, or relevant technical systems, coupled with exceptional troubleshooting skills and the ability to work independently in the field. This role demands excellent communication skills for reporting back to the remote management team and interacting with clients on-site. Your expertise will be crucial for maintaining vital infrastructure and equipment, impacting services relevant to the region of Mlolongo .
Key Responsibilities:
Key Responsibilities:
- Lead and execute field installations of specialized equipment according to specifications and standards.
- Perform diagnostic testing and troubleshooting of complex mechanical and electrical systems.
- Conduct preventative maintenance and repair services to ensure optimal equipment performance.
- Develop and implement maintenance schedules and procedures.
- Train and mentor junior field technicians, providing technical guidance and support.
- Ensure all installation and maintenance activities comply with safety regulations and company policies.
- Maintain detailed records of all service calls, repairs, and maintenance performed.
- Communicate effectively with remote management and clients regarding project status, issues, and resolutions.
- Manage parts inventory and order necessary components for repairs and installations.
- Identify opportunities for process improvements in installation and maintenance procedures.
- Travel extensively to client sites as required for project execution.
- Uphold the highest standards of quality and professionalism in all field operations.
- Technical diploma or degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
- Minimum of 7 years of hands-on experience in installation and maintenance of technical equipment.
- Proven ability to diagnose and resolve complex technical issues in mechanical and electrical systems.
- Strong understanding of relevant industry standards and safety protocols.
- Excellent troubleshooting and problem-solving skills.
- Strong leadership and mentoring capabilities.
- Excellent communication and interpersonal skills for client and team interaction.
- Ability to work independently, manage time effectively, and travel extensively.
- Proficiency in using diagnostic tools and equipment.
- A valid driver's license and a clean driving record.
- Experience with documentation and reporting systems.
- Familiarity with project management principles is a plus.
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Senior Field Installation & Maintenance Technician - Remote Coordination
Posted 15 days ago
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Job Description
Our client, a leading provider of specialized industrial equipment, is seeking a highly skilled Senior Field Installation and Maintenance Technician to join their remote support team. While this role involves remote coordination and planning, it requires a deep understanding of hands-on field operations. You will be responsible for overseeing and guiding remote field technicians through complex installation, troubleshooting, and maintenance procedures for our client's cutting-edge machinery. The ideal candidate will possess extensive experience in mechanical, electrical, or hydraulic systems, coupled with exceptional problem-solving abilities and a talent for clear, concise technical communication. As part of a remote coordination team, you will leverage video conferencing, diagnostic tools, and detailed technical documentation to provide real-time support and expert guidance to on-site technicians. Your expertise will be crucial in ensuring efficient, safe, and high-quality service delivery across diverse client locations. Key responsibilities include developing installation plans, creating step-by-step troubleshooting guides, analyzing diagnostic reports, and escalating complex issues when necessary. You will also contribute to the development of training materials for field staff and provide feedback on equipment design and performance based on field observations. This role demands strong organizational skills, the ability to manage multiple support requests simultaneously, and a commitment to customer satisfaction. Our client values a collaborative and supportive remote work environment, empowering their team members with the tools and autonomy to excel. The successful candidate will act as a critical link between our client's engineering expertise and the on-site technical teams, ensuring optimal equipment functionality and client uptime. We are looking for a proactive, technically adept individual who can effectively troubleshoot and guide complex operations from a distance.
Qualifications:
Qualifications:
- Technical degree or certification in Mechanical Engineering, Electrical Engineering, Industrial Technology, or a related field.
- Minimum of 7-10 years of hands-on experience in installing, maintaining, and repairing complex industrial machinery.
- Proven ability to diagnose and resolve mechanical, electrical, and hydraulic system issues.
- Excellent understanding of technical schematics, blueprints, and diagnostic equipment.
- Exceptional communication, interpersonal, and remote guidance skills.
- Ability to clearly explain complex technical procedures to field technicians.
- Strong organizational and time management skills, with the ability to manage multiple remote support cases.
- Proficiency in using remote support tools, video conferencing software, and digital documentation platforms.
- Ability to work independently and as part of a remote team.
- Experience in project planning and coordinating field service operations is a significant advantage.
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Field Installation & Maintenance Technician (Remote Support)
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a skilled and resourceful Field Installation & Maintenance Technician to provide remote technical support for their cutting-edge equipment. While this role involves on-site installations and maintenance as needed by clients, the primary function will be providing expert troubleshooting and guidance remotely. The successful candidate will be adept at diagnosing technical issues, guiding on-site personnel through complex procedures, and ensuring the optimal performance of installed systems. This position requires a deep understanding of mechanical, electrical, and software components of our products. The ability to communicate technical information clearly and effectively to individuals with varying levels of technical expertise is paramount. This is a fully remote role, emphasizing the use of digital tools and remote access technologies.
Responsibilities:
Responsibilities:
- Provide remote technical support and troubleshooting for installed equipment.
- Guide on-site personnel through installation, repair, and maintenance procedures.
- Diagnose complex mechanical, electrical, and software issues.
- Document technical support interactions, resolutions, and customer feedback.
- Maintain detailed records of service calls, maintenance activities, and parts used.
- Escalate unresolved issues to higher-level technical support or engineering teams.
- Develop and update technical documentation, manuals, and knowledge base articles.
- Train clients or end-users on the proper operation and maintenance of equipment.
- Collaborate with the engineering team to identify product improvements based on field feedback.
- Ensure customer satisfaction through timely and effective technical assistance.
- Adhere to safety protocols and company standards during all support activities.
- Manage remote diagnostic tools and software effectively.
- Contribute to the continuous improvement of support processes and services.
- Technical degree or certification in a relevant field (e.g., Electrical Engineering, Mechanical Engineering, Electronics Technology).
- Minimum of 3 years of experience in field service, technical support, or maintenance of complex equipment.
- Proven experience providing remote technical assistance and troubleshooting.
- Strong understanding of mechanical, electrical, and software systems.
- Excellent problem-solving and diagnostic skills.
- Proficiency in using remote access and diagnostic software.
- Strong communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Ability to work independently and manage time effectively in a remote setting.
- Experience with specific industry equipment relevant to our client's products is a plus.
- A customer-centric approach and dedication to service excellence.
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Senior Field Installation and Maintenance Engineer - Remote Support
Posted 16 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Field Installation and Maintenance Engineer to provide remote technical support and guidance. This position is fully remote, allowing you to leverage your expertise to assist on-site technicians and resolve complex issues without direct physical presence. You will be responsible for providing expert troubleshooting, technical guidance, and remote diagnostics for installation and maintenance activities across various client sites. This role requires a deep understanding of mechanical, electrical, or systems engineering, excellent problem-solving abilities, and strong communication skills to effectively guide field teams through challenging technical situations. As a remote expert, you will collaborate with project managers, field engineers, and customer support teams to ensure successful project outcomes and high levels of customer satisfaction.
Key Responsibilities:
Qualifications:
This is a critical role for an experienced engineer who excels at remote problem-solving and guiding field operations. If you are a detail-oriented expert with a passion for ensuring the seamless functioning of technical equipment from a distance, we invite you to apply.
Key Responsibilities:
- Provide remote technical support and troubleshooting for installation, commissioning, and maintenance of complex equipment or systems.
- Analyze diagnostic data and operational logs to identify root causes of technical issues.
- Develop clear and concise technical instructions and repair procedures for field technicians.
- Guide on-site personnel through complex repair and maintenance tasks via phone, video conferencing, and remote access tools.
- Review installation plans and maintenance schedules to ensure adherence to specifications.
- Collaborate with engineering teams to provide feedback on product design and performance based on field issues.
- Assist in the development of training materials for field technicians.
- Manage technical escalations and ensure timely resolution of critical issues.
- Maintain detailed records of support activities, issues, and resolutions.
- Stay updated on product updates, technical bulletins, and industry best practices.
- Contribute to the improvement of remote support processes and tools.
- Ensure all guidance provided aligns with safety protocols and quality standards.
Qualifications:
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, Systems Engineering, or a related technical field.
- Minimum of 7 years of experience in field installation, maintenance, or technical support of complex systems/equipment.
- Proven ability to troubleshoot and diagnose intricate technical problems remotely.
- Strong understanding of mechanical, electrical, and control systems principles relevant to the industry.
- Excellent communication, interpersonal, and active listening skills.
- Proficiency with remote access and diagnostic tools, as well as video conferencing platforms.
- Ability to interpret technical manuals, schematics, and blueprints.
- Strong analytical and problem-solving skills.
- Ability to work independently and manage time effectively in a remote environment.
- Experience in the (Specify relevant industry, e.g., industrial machinery, telecommunications, medical devices) sector is highly preferred.
- Must have a dedicated home office with reliable high-speed internet access.
This is a critical role for an experienced engineer who excels at remote problem-solving and guiding field operations. If you are a detail-oriented expert with a passion for ensuring the seamless functioning of technical equipment from a distance, we invite you to apply.
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Senior Field Installation & Maintenance Engineer - Remote Support
Posted 21 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced Senior Field Installation and Maintenance Engineer to provide expert remote support for complex industrial equipment. This is a unique, fully remote role where you will be the primary technical point of contact for on-site technicians and customers globally, guiding them through installation, troubleshooting, and maintenance procedures. Your deep technical knowledge of mechanical, electrical, and control systems will be crucial in resolving challenging issues and ensuring optimal performance of our client's products. You will develop detailed technical documentation, including installation manuals, troubleshooting guides, and preventative maintenance plans. Your responsibilities will extend to training remote support teams and end-users on proper equipment operation and upkeep. The ideal candidate will possess exceptional diagnostic skills, a thorough understanding of root cause analysis, and the ability to communicate complex technical information clearly and concisely, often under pressure. Experience with remote diagnostic tools, augmented reality solutions, and advanced monitoring systems is highly desirable. You will also contribute to product improvement by relaying feedback from the field to the engineering and product development teams. This role requires a self-starter with a strong sense of ownership and the ability to work independently, manage multiple urgent requests simultaneously, and maintain detailed records of all support interactions. This position is critical for maintaining our client's reputation for excellence and customer satisfaction worldwide.
Responsibilities:
Responsibilities:
- Provide expert remote technical support for installation, troubleshooting, and maintenance of complex industrial machinery.
- Guide on-site technicians and customers through detailed procedures via phone, video conferencing, and remote access tools.
- Develop and update comprehensive technical documentation, including user manuals, service guides, and troubleshooting databases.
- Conduct root cause analysis for equipment failures and provide effective solutions.
- Train remote support staff and end-users on equipment operation and maintenance best practices.
- Monitor equipment performance remotely and advise on preventative maintenance.
- Collaborate with engineering teams to provide feedback on product design and reliability.
- Manage and prioritize multiple support requests efficiently.
- Document all service activities and resolutions in the CRM system.
- Ensure high levels of customer satisfaction through prompt and effective technical assistance.
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
- 8+ years of experience in field service, installation, or maintenance of complex industrial equipment.
- Extensive knowledge of mechanical, electrical, and control systems.
- Proven experience with remote diagnostic tools and techniques.
- Exceptional troubleshooting and problem-solving skills.
- Strong ability to interpret technical drawings, schematics, and manuals.
- Excellent verbal and written communication skills, with the ability to explain complex technical concepts clearly.
- Experience developing technical documentation and training materials.
- Self-motivated, organized, and able to work independently in a remote setting.
- Proficiency with CRM and ticketing systems.
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Senior Field Installation & Maintenance Technician (Remote)
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Field Installation & Maintenance Technician to join their remote-first technical services team. While the role is remote, it involves significant travel to client sites for installation, repair, and maintenance of specialized equipment. You will be responsible for ensuring the smooth operation and optimal performance of complex machinery and systems. Key responsibilities include performing intricate installations, conducting routine maintenance, diagnosing and resolving technical issues, and providing on-site technical support to clients. The ideal candidate will possess a strong technical aptitude, extensive hands-on experience with electromechanical systems, and a deep understanding of diagnostic tools and methodologies. You must be proficient in reading and interpreting technical manuals, blueprints, and schematics. Excellent problem-solving skills, attention to detail, and the ability to work independently under pressure are crucial. This role requires strong communication and interpersonal skills to effectively interact with clients, explain technical procedures, and provide training where necessary. A commitment to safety protocols and best practices is paramount. Prior experience in a field service role, particularly with industrial equipment or complex technological systems, is essential. Relevant certifications or trade qualifications are highly desirable. This is a challenging and rewarding opportunity for a seasoned technician to contribute to critical operations across various industries, providing essential services remotely managed but physically delivered, often requiring deployment near locations like **Bungoma, Bungoma, KE**.
Responsibilities:
Responsibilities:
- Install, maintain, and repair complex machinery and systems.
- Diagnose and troubleshoot technical issues on-site.
- Perform routine inspections and preventive maintenance.
- Provide on-site technical support and expertise to clients.
- Interpret technical manuals, blueprints, and schematics.
- Ensure adherence to safety regulations and company procedures.
- Document service activities and maintain accurate records.
- Communicate effectively with clients and internal teams.
- Train clients on equipment operation and basic maintenance.
- Manage travel and on-site service schedules efficiently.
- Technical degree, vocational training, or equivalent experience.
- 5+ years of experience in field installation and maintenance of complex equipment.
- Strong knowledge of electromechanical systems and diagnostics.
- Proficiency in reading technical documentation and schematics.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and customer service abilities.
- Ability to work independently and manage time effectively during travel.
- Valid driver's license and a clean driving record.
- Willingness to travel extensively to client sites.
- Relevant industry certifications are a strong plus.
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