6,486 Senior Cosmetologist Spa Operations Manager Remote jobs in Kenya

• Oversee daily operations of multiple spa locations, ensuring seamless service delivery and adherence to brand standards.
• Develop and implement operational strategies to optimize efficiency, profitability, and customer satisfaction.
• Manage staffing, scheduling, training, and performance of spa teams, fostering a positive and productive work environment.
• Ensure compliance with all health, safety, and hygiene regulations.
• Monitor inventory, order supplies, and manage vendor relationships.
• Develop and manage budgets, controlling costs while maximizing revenue.
• Implement and refine customer service protocols to ensure an exceptional client experience.
• Analyze operational data and financial reports to identify trends and areas for improvement.
• Lead initiatives for service innovation and menu development.
• Resolve client complaints and service issues promptly and professionally.
• Collaborate with marketing teams on promotional activities and campaigns.
• Conduct regular performance reviews and provide constructive feedback to staff.
• Maintain high standards of aesthetic presentation and cleanliness across all facilities.
• Assist in the onboarding and training of new spa directors and managers.
• Drive continuous improvement in all operational areas.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 7 years of progressive experience in spa management or high-end hospitality operations.
• Proven track record of successfully managing multiple spa locations or a large-scale spa operation.
• Strong understanding of spa services, treatments, and industry best practices.
• Excellent leadership, communication, and interpersonal skills.
• Experience with budgeting, financial management, and P&L responsibility.
• Proficiency in spa management software and CRM systems.
• Ability to work independently, manage multiple priorities, and thrive in a remote setting.
• Demonstrated ability to lead and motivate diverse teams.
• Passion for the beauty and wellness industry.
• Strong problem-solving and decision-making abilities.
• Knowledge of relevant health and safety regulations.

• Develop and refine operational strategies for spa and wellness services, ensuring efficiency and quality.
• Design and implement innovative wellness programs and treatment protocols, aligning with current industry trends.
• Create comprehensive training materials and virtual training programs for spa therapists and wellness practitioners.
• Establish and maintain high standards for customer service and client experience in all wellness offerings.
• Conduct market research to identify new wellness services, products, and technologies to incorporate.
• Develop operational budgets and manage expenses effectively.
• Monitor operational performance metrics and implement continuous improvement initiatives.
• Collaborate with marketing and sales teams to promote wellness offerings and drive client acquisition.
• Ensure compliance with health, safety, and sanitation regulations in all operational aspects.
• Manage relationships with suppliers and vendors for spa and wellness products.

• Bachelor's degree in Hospitality Management, Business Administration, Wellness, or a related field.
• Minimum of 7 years of progressive experience in spa or wellness management, with a strong focus on operations.
• Demonstrated experience in developing and launching new wellness programs or services.
• In-depth knowledge of various spa treatments, modalities, and wellness therapies.
• Proven ability to manage operational budgets and drive profitability.
• Excellent leadership, team management, and communication skills, with experience in remote team oversight.
• Strong analytical and problem-solving abilities.
• Proficiency in spa management software and general office productivity tools.
• Experience in creating and delivering training programs.
• Passion for the beauty and wellness industry and a commitment to client well-being.

• Develop and implement operational strategies to ensure consistent service excellence across all spa locations.
• Manage, train, and motivate remote spa teams, fostering a positive and high-performing work environment.
• Oversee daily operations, ensuring adherence to service protocols, hygiene standards, and company policies.
• Drive revenue generation through effective sales strategies, treatment promotions, and client retention programs.
• Monitor spa performance metrics, including revenue, client satisfaction, therapist utilization, and inventory management.
• Analyze client feedback and implement improvements to enhance the overall spa experience.
• Manage budgets, control costs, and optimize resource allocation for each spa.
• Ensure compliance with all health, safety, and licensing regulations relevant to the beauty and wellness industry.
• Develop and execute marketing initiatives to attract new clients and build brand loyalty.
• Collaborate with the marketing and product development teams to introduce new treatments and services.
• Maintain inventory levels for spa products and supplies, managing ordering and stock control.
• Troubleshoot operational issues and implement effective solutions remotely.
• Stay updated on the latest trends, techniques, and products in the beauty and wellness sector.
• Conduct virtual performance reviews and provide ongoing coaching to remote staff.

• Bachelor's degree in Business Administration, Hospitality Management, or a related field. A relevant certification in spa management or cosmetology is highly desirable.
• Minimum of 5 years of progressive experience in spa management, with a proven track record of success in managing multiple locations or a large spa facility.
• Demonstrated experience in remote team leadership and management.
• Strong understanding of spa operations, treatments, beauty products, and the wellness industry.
• Excellent financial acumen, including budget management, P&L responsibility, and revenue generation strategies.
• Exceptional customer service and interpersonal skills, with the ability to build rapport virtually.
• Proficiency in spa management software and standard office applications.
• Strong problem-solving, decision-making, and organizational skills.
• Ability to work independently, manage multiple priorities, and thrive in a fully remote work environment.
• Excellent communication and presentation skills, suitable for interacting with remote teams and stakeholders.
• A passion for the beauty and wellness industry and a commitment to delivering exceptional experiences.

• Oversee all aspects of daily spa operations and service delivery.
• Recruit, train, mentor, and manage spa staff, including therapists and receptionists.
• Develop and implement service menus, treatment protocols, and promotional packages.
• Ensure the highest standards of client care and satisfaction.
• Manage appointment scheduling and optimize therapist utilization.
• Oversee inventory management for spa products and supplies.
• Implement and enforce strict hygiene, sanitation, and safety protocols.
• Manage spa budget, control expenses, and drive revenue growth initiatives.
• Handle client inquiries, feedback, and resolve any service-related issues.
• Develop and execute marketing strategies to attract and retain clients.
• Maintain and enhance the spa's brand image and reputation.
• Ensure compliance with all relevant industry regulations and standards.

• Bachelor's degree in Business Administration, Hospitality Management, or a related field.
• Minimum of 5 years of experience in spa management or a senior role within the wellness/beauty industry.
• Proven leadership and team management skills.
• Strong understanding of spa treatments, products, and industry trends.
• Excellent customer service and interpersonal skills.
• Proficiency in spa management software and scheduling systems.
• Experience with financial management, budgeting, and P&L responsibility.
• Knowledge of health, safety, and hygiene regulations.
• Ability to work independently and effectively manage remote operations.
• Strong marketing and sales acumen.

• Develop and implement innovative spa and wellness programs, treatments, and packages aligned with industry trends and client demographics.
• Oversee the remote management of spa operations, including scheduling, inventory management of spa products, and equipment maintenance.
• Ensure the highest standards of guest service and satisfaction are consistently met.
• Manage, train, and motivate a team of therapists and wellness practitioners, fostering a culture of excellence and continuous development.
• Monitor and manage the spa's financial performance, including revenue generation, cost control, and budget adherence.
• Develop and execute marketing strategies to drive guest bookings and promote spa services.
• Ensure compliance with all health, safety, and sanitation regulations within the spa environment.
• Maintain relationships with suppliers of spa products and equipment, negotiating favorable terms.
• Develop and implement staff training programs to enhance skills and service quality.
• Handle guest inquiries, feedback, and complaints in a professional and timely manner.
• Collaborate with other departments to ensure a seamless and integrated guest experience.
• Analyze spa performance metrics and generate reports for senior management.
• Stay updated on the latest trends and innovations in the spa and wellness industry.
• Uphold the brand's values and commitment to holistic well-being.
• Contribute to strategic planning for the expansion and enhancement of wellness offerings.

• Diploma or Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 6 years of experience in spa management, with at least 3 years in a senior leadership role.
• Proven track record in managing spa operations, including staff supervision, inventory control, and financial management.
• Strong knowledge of various spa treatments, therapies, and wellness practices.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to drive revenue growth and manage costs effectively.
• Proficiency in spa management software and standard office applications.
• A passion for wellness, customer service, and creating memorable guest experiences.
• Ability to work independently and effectively manage a remote team.
• Understanding of marketing principles within the hospitality and wellness sector.
• Certification in relevant therapeutic modalities or spa management is a plus.
• Exceptional problem-solving skills and the ability to remain calm under pressure.

• Design and implement advanced esthetician treatment protocols and service offerings.
• Provide expert virtual consultations and personalized skincare recommendations to clients.
• Train and coach remote estheticians and beauty advisors on techniques, product knowledge, and client service standards.
• Oversee the selection and management of skincare products and professional treatment supplies.
• Develop and manage inventory control procedures for skincare and spa products.
• Ensure consistent delivery of exceptional client experiences through virtual interactions and support.
• Monitor client feedback and implement strategies for continuous service improvement.
• Stay updated on the latest trends, technologies, and best practices in the beauty and wellness industry.
• Collaborate with marketing to develop promotional campaigns and client engagement initiatives.
• Maintain a high level of professionalism and expertise in all aspects of the role.

• Certified Esthetician with a recognized professional qualification.
• Minimum of 6 years of hands-on experience as an esthetician, with at least 2 years in a supervisory or leadership role.
• Proven expertise in a wide range of skincare treatments, product lines, and equipment.
• Excellent client consultation and communication skills, with the ability to build rapport remotely.
• Strong understanding of spa operations, inventory management, and customer service best practices.
• Experience in training and mentoring beauty professionals.
• Passion for the beauty and wellness industry and a commitment to client satisfaction.
• Proficiency with virtual communication and CRM tools.
• Ability to work independently and manage multiple priorities effectively in a remote setting.
• Knowledge of relevant health and safety regulations in the beauty industry.

• Develop and implement innovative spa and wellness programs, treatments, and packages.
• Source and manage relationships with suppliers for skincare, aromatherapy, and other wellness products.
• Create and maintain high standards for all spa and wellness services, ensuring exceptional client experiences.
• Develop and deliver training programs for spa therapists and wellness practitioners, focusing on techniques, customer service, and product knowledge.
• Manage the operational aspects of wellness services, including scheduling, inventory, and budget control.
• Ensure compliance with health, safety, and hygiene regulations within all wellness facilities.
• Conduct market research to identify emerging trends and opportunities in the wellness industry.
• Develop marketing and promotional strategies for wellness services in collaboration with the marketing team.
• Monitor client feedback and implement improvements to enhance service delivery.
• Contribute to the overall strategic direction of the wellness division.

• Bachelor's degree in Hospitality Management, Business Administration, Wellness, or a related field; a Master's degree or relevant professional certifications are a plus.
• Minimum of 5 years of experience in spa or wellness management, with a proven track record of developing and managing successful programs.
• Extensive knowledge of various spa treatments, therapies, and wellness modalities.
• Strong understanding of business operations, financial management, and marketing within the wellness sector.
• Excellent leadership, team management, and interpersonal skills.
• Proficiency in spa management software and digital tools for client engagement and program management.
• Exceptional customer service orientation and problem-solving abilities.
• Ability to work independently, manage multiple projects, and thrive in a remote work environment.
• Passion for health, wellness, and holistic well-being.

What you become a part of:

As the Head of Internal Audit, you will report directly to the Chief Financial Officer (CFO) and the Group Managing Director (MD)/ Chief Executive Officer (CEO). You will oversee internal audit activities across all operating units, including manufacturing locations, ensuring robust governance, risk management, and control processes.

This role involves working closely with senior leadership, manufacturing teams, and various departments to assess risks, optimize operations, and ensure compliance with internal policies and external regulations. You will also play a pivotal role in standardizing processes, investigating fraud, and conducting market-specific audits to drive operational excellence and accountability.

What to expect:

Internal Audit Strategy:

• Develop and execute a comprehensive internal audit plan by market and activity, aligned with the organizations strategic goals and risk profile.
• Oversee internal audit activities across all operating units, including manufacturing locations, ensuring critical business processes and geographies are covered.

Risk Management & Market Risk Identification:

• Identify and assess key organizational risks, including market-specific risks, operational, financial, compliance, and IT-related risks.
• Collaborate with leadership to develop and implement risk mitigation strategies, addressing both market-specific and organizational risks.

Audit Execution:

• Conduct audits in-market and via desk-based reviews to evaluate the efficiency and effectiveness of systems, processes, and controls.
• Perform fraud investigations to identify, analyse, and address potential fraudulent activities across the organization.
• Standardize processes and develop SOPs to ensure consistency and compliance across all locations and markets.

Compliance & Governance:

• Ensure adherence to internal policies, procedures, and external regulations across operating units and manufacturing locations.
• Monitor compliance with applicable laws, regulatory requirements, and corporate standards, providing timely recommendations for corrective actions.

Reporting, Remediation & Training:

• Prepare and issue detailed reports on audit findings, risks, and recommendations to the CFO and Group MD/ CEO.
• Oversee the implementation of remedial actions to address audit findings and ensure risks are effectively mitigated.
• Provide training and awareness programs to improve organizational compliance and strengthen internal controls.

Fraud Investigation:

• Lead investigations into suspected fraud, ensuring thorough analysis and reporting of findings to senior management.
• Develop preventive measures and internal controls to reduce exposure to fraudulent activities.

Collaboration & Stakeholder Management:

• Partner with cross-functional teams, including manufacturing teams, to understand business operations and provide actionable recommendations for improvement.
• Foster strong relationships with senior leadership, divisional heads, and external auditors to ensure alignment on internal audit objectives.

Team Leadership & Development:

• Build, lead, and mentor a high-performing internal audit team, fostering a culture of accountability and continuous learning.
• Provide training and development opportunities to enhance team capabilities and ensure alignment with organizational goals.

Process Improvement:

• Identify opportunities to optimize processes, enhance operational efficiency, and strengthen internal controls across all units, including manufacturing sites.
• Leverage technology and data analytics to improve the quality and efficiency of audit processes.

Essential qualifications, experience and skills:

Qualifications:

• Chartered Accountant (CA), Certified Internal Auditor (CIA), or equivalent professional certification is required.
• Additional certifications in risk management or fraud detection (e.g., CISA, CFE) are highly desirable.

Experience:

• 12+ years of progressive experience in internal audit, risk management, or compliance, with at least 5 years in a leadership role.
• Strong exposure to multinational organizations or businesses operating in emerging markets, preferably in the pharmaceutical or FMCG sectors.
• Proven ability to lead audits across multiple geographies and functional areas of an organization, including manufacturing, warehousing, and distribution.

Skills:

• Expertise in internal auditing methodologies, risk assessment frameworks, and control evaluation techniques.
• Strong analytical and problem-solving skills, with the ability to provide actionable recommendations.
• Proficiency in using audit tools and data analytics to enhance audit quality and efficiency.
• Excellent communication and interpersonal skills to interact effectively with stakeholders at all levels.
• Demonstrated ability to lead and develop high-performing teams.