929 Senior Automotive Technical Specialist Remote Diagnostics Support jobs in Kenya
Lead Automotive Diagnostic Technician - Remote Technical Support
Posted 18 days ago
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Job Description
Our client, a global leader in automotive technology, is looking for a skilled and experienced Lead Automotive Diagnostic Technician to provide remote technical support. In this role, you will be the primary point of contact for complex vehicle diagnostic issues, offering expert guidance to dealership technicians and service centers worldwide. This position operates on a remote-first basis, allowing you to leverage your deep understanding of automotive systems from your home office. Your responsibilities will include analyzing diagnostic data, interpreting fault codes, and recommending precise repair procedures for a wide range of vehicle makes and models. You will collaborate closely with engineering and product development teams to identify recurring issues and provide feedback for future product improvements. This role requires exceptional problem-solving skills and the ability to explain intricate technical concepts clearly and concisely to individuals with varying levels of technical expertise. You will develop and maintain a knowledge base of common issues and solutions, contributing to training materials for service personnel. The ideal candidate will have extensive hands-on experience with modern diagnostic equipment, scan tools, and vehicle communication interfaces. Proficiency in interpreting electrical schematics and mechanical diagrams is essential. You should possess a strong understanding of powertrain, chassis, electrical, and infotainment systems. This is a unique opportunity to utilize your diagnostic expertise in a challenging and rewarding remote environment, contributing to the seamless operation of vehicles for customers globally. You will be instrumental in ensuring customer satisfaction by enabling efficient and accurate repairs through expert remote consultation.
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Senior Automotive Diagnostic Technician - Remote Technical Support
Posted 19 days ago
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Job Description
Our client is seeking a highly skilled Senior Automotive Diagnostic Technician to provide remote technical support and expertise. In this unique, fully remote role, you will leverage your extensive knowledge of automotive systems to assist field technicians, customers, and service centers with complex diagnostic challenges. Your responsibilities will include analyzing technical issues, providing step-by-step troubleshooting guidance, and contributing to the development of diagnostic resources. This position requires a deep understanding of engine management, electrical systems, HVAC, and other automotive components, including advanced diagnostic tools and software. The ideal candidate will have a proven track record as a master technician with exceptional problem-solving skills. Strong communication abilities, both written and verbal, are crucial for effectively conveying technical information remotely. Proficiency with remote diagnostic platforms, video conferencing tools, and technical documentation is essential. You must be a self-starter, capable of working independently and managing your time effectively in a remote environment. This is an exciting opportunity for an experienced automotive professional to share their expertise and contribute to improving service quality across the board, all while enjoying the benefits of remote work. While the role is conceptually linked to **Kericho, Kericho, KE**, it is a fully remote position. We are seeking a meticulous, knowledgeable, and patient technician who is passionate about automotive diagnostics and committed to providing outstanding remote technical assistance.
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Senior Automotive Technical Specialist - Remote Diagnostics & Support
Posted 19 days ago
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Job Description
Our client, a leading automotive technology provider, is seeking a highly experienced Senior Automotive Technical Specialist to join their fully remote support and diagnostics team. This role is crucial for providing expert technical assistance, remote troubleshooting, and in-depth diagnostics for a wide range of vehicles and automotive systems. As a remote-first company, we are building a global network of experts who can offer unparalleled support.
The ideal candidate will possess a comprehensive understanding of automotive mechanics, electrical systems, and advanced diagnostic tools. You will be responsible for analyzing complex technical issues reported by customers and field technicians, guiding them through diagnostic procedures, and recommending effective repair solutions. This position requires strong problem-solving skills, excellent communication abilities, and the capacity to interpret technical data and schematics. You will also contribute to knowledge base development and training materials for junior technicians. The ability to diagnose and resolve intricate automotive problems remotely is paramount. Our client is at the forefront of automotive innovation, and your remote expertise will be vital in ensuring the reliability and performance of vehicles equipped with their technology. The challenge lies in solving complex issues without direct physical access.
Key Responsibilities:
The ideal candidate will possess a comprehensive understanding of automotive mechanics, electrical systems, and advanced diagnostic tools. You will be responsible for analyzing complex technical issues reported by customers and field technicians, guiding them through diagnostic procedures, and recommending effective repair solutions. This position requires strong problem-solving skills, excellent communication abilities, and the capacity to interpret technical data and schematics. You will also contribute to knowledge base development and training materials for junior technicians. The ability to diagnose and resolve intricate automotive problems remotely is paramount. Our client is at the forefront of automotive innovation, and your remote expertise will be vital in ensuring the reliability and performance of vehicles equipped with their technology. The challenge lies in solving complex issues without direct physical access.
Key Responsibilities:
- Provide expert remote technical support and diagnostics for automotive systems and components.
- Analyze complex vehicle issues reported by customers and dealership technicians.
- Guide users through diagnostic procedures using specialized software and tools.
- Interpret diagnostic trouble codes (DTCs) and vehicle data logs.
- Recommend appropriate repair strategies and solutions based on diagnostic findings.
- Develop and update technical documentation, repair manuals, and knowledge base articles.
- Assist in training junior technical support staff and field technicians (virtually).
- Collaborate with engineering and product development teams to identify and resolve recurring technical issues.
- Stay current with the latest automotive technologies, diagnostic tools, and repair techniques.
- Document all diagnostic processes, findings, and resolutions accurately.
- Advise on warranty claims and parts replacement based on diagnostic outcomes.
- Contribute to the improvement of diagnostic software and hardware functionalities.
- Maintain a high level of customer satisfaction through efficient and effective problem resolution.
- Participate in virtual team meetings and knowledge-sharing sessions.
- Advanced technical certification in Automotive Technology (e.g., ASE Master Certified) or a relevant Engineering degree.
- Minimum of 8 years of progressive experience in automotive diagnostics, repair, and technical support.
- In-depth knowledge of automotive electrical systems, engine management, powertrain, and vehicle networking protocols (e.g., CAN bus).
- Proficiency with advanced automotive diagnostic scan tools and software (e.g., OEM-specific tools, third-party diagnostic platforms).
- Strong analytical and problem-solving skills with a methodical approach to diagnostics.
- Excellent verbal and written communication skills, essential for remote technical guidance.
- Ability to interpret technical diagrams, schematics, and service bulletins.
- Experience in creating technical documentation or training materials is a significant plus.
- Ability to work independently and manage a high volume of complex technical inquiries in a remote environment.
- Familiarity with various automotive makes and models is highly desirable.
- Passion for automotive technology and a commitment to continuous learning.
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Senior Customer Support Specialist - Technical Product Expertise
Posted today
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Job Description
Our client, a rapidly growing SaaS company, is seeking a highly skilled Senior Customer Support Specialist to provide exceptional technical support and product expertise. This is a critical, fully remote role where you will be the frontline advocate for customer success, resolving complex technical issues and ensuring a superior user experience. We operate as a remote-first organization, providing our team with the tools, training, and autonomy to excel from anywhere, fostering a collaborative and supportive virtual work environment.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and technical issues via multiple channels (email, chat, phone, ticketing system) with efficiency and professionalism.
- Diagnose and resolve complex technical problems related to our software products, demonstrating in-depth product knowledge.
- Guide customers through troubleshooting steps, providing clear and concise instructions.
- Escalate unresolved issues to appropriate internal teams (e.g., engineering, product management), providing detailed documentation.
- Contribute to the development and maintenance of a comprehensive knowledge base, including FAQs, tutorials, and troubleshooting guides.
- Identify trends in customer issues and provide feedback to product and engineering teams for product improvement.
- Train and mentor junior support specialists, sharing best practices and product insights.
- Proactively identify opportunities to enhance the customer support experience and improve processes.
- Collaborate with other departments to ensure a unified and positive customer journey.
- Maintain high customer satisfaction ratings and ensure timely resolution of all support requests.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in customer support, technical support, or a similar client-facing role, preferably in a SaaS environment.
- Proven expertise in troubleshooting complex software issues and providing technical guidance.
- Excellent understanding of common IT concepts and troubleshooting methodologies.
- Exceptional communication, active listening, and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Strong problem-solving and analytical abilities.
- Demonstrated ability to manage a high volume of inquiries and prioritize tasks effectively in a remote setting.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to work independently and as part of a remote team, demonstrating initiative and proactivity.
- Experience in mentoring or training team members is highly desirable.
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Senior Corporate Counsel - Remote Legal Expertise
Posted 1 day ago
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Job Description
Our client is seeking a highly experienced and motivated Senior Corporate Counsel to join their fully remote legal department. This position is instrumental in providing comprehensive legal advice and support to the organization across a wide range of corporate matters. As a remote-first company, we offer the flexibility to practice law from anywhere while contributing to our legal strategy. The Senior Corporate Counsel will be responsible for drafting and reviewing contracts, advising on regulatory compliance, managing litigation, and supporting corporate governance initiatives. This role requires a Juris Doctor (JD) degree, admission to the bar in good standing, and significant experience in corporate law.
Key Responsibilities:
The ideal candidate will have a minimum of 8 years of post-qualification experience in corporate law, preferably with experience in a corporate legal department or a reputable law firm. Strong analytical, negotiation, and communication skills are essential. The ability to work independently, manage multiple complex matters simultaneously, and thrive in a remote work environment is paramount. This is an exceptional opportunity to leverage your legal expertise and contribute significantly to the success of a forward-thinking organization. The legal framework supports the operational context of **Embu, Embu, KE**, but the role is fully remote.
Key Responsibilities:
- Provide expert legal counsel on a broad spectrum of corporate law matters, including commercial contracts, intellectual property, employment law, and regulatory compliance.
- Draft, review, and negotiate various legal agreements and transactional documents.
- Advise senior management and business units on legal risks and mitigation strategies.
- Manage and oversee litigation, dispute resolution, and external counsel.
- Ensure compliance with all applicable laws, regulations, and corporate policies.
- Support corporate governance activities, including board meetings and filings.
- Conduct legal research and provide clear, concise legal opinions.
- Develop and implement internal policies and procedures to minimize legal exposure.
- Collaborate effectively with internal stakeholders and external legal professionals.
- Stay abreast of changes in relevant laws and regulations.
The ideal candidate will have a minimum of 8 years of post-qualification experience in corporate law, preferably with experience in a corporate legal department or a reputable law firm. Strong analytical, negotiation, and communication skills are essential. The ability to work independently, manage multiple complex matters simultaneously, and thrive in a remote work environment is paramount. This is an exceptional opportunity to leverage your legal expertise and contribute significantly to the success of a forward-thinking organization. The legal framework supports the operational context of **Embu, Embu, KE**, but the role is fully remote.
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Remote Customer Success Advocate - Technical Support
Posted 11 days ago
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Job Description
Our client is seeking a dedicated and empathetic Customer Success Advocate to provide exceptional remote technical support. This position is integral to ensuring our users have a seamless experience with our products and services. As a remote-first team member, you will be the primary point of contact for customers experiencing technical challenges, offering timely and effective solutions through various communication channels including chat, email, and phone. You will delve into complex issues, troubleshoot software and hardware problems, and guide users through resolutions, ensuring a high level of customer satisfaction. The role requires a proactive approach to identifying recurring issues and contributing to the knowledge base with comprehensive solutions.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries and technical issues via remote channels promptly and professionally.
- Diagnose and resolve software and hardware problems, guiding users through step-by-step solutions.
- Escalate complex issues to senior support teams or relevant departments when necessary.
- Document all customer interactions and resolutions in the CRM system accurately.
- Contribute to the creation and maintenance of a comprehensive knowledge base and FAQs.
- Provide feedback to product development teams on recurring issues and potential improvements.
- Proactively engage with customers to ensure their needs are met and to enhance their overall experience.
- Stay updated on product features, updates, and industry best practices.
- Identify opportunities to upsell or cross-sell services based on customer needs and interactions.
Qualifications:
- Proven experience in a customer service or technical support role.
- Strong understanding of common software and hardware troubleshooting techniques.
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Proficiency with CRM software and remote support tools.
- Ability to multitask and manage time effectively in a fast-paced remote environment.
- A patient and customer-centric attitude.
- Experience in the (specific industry relevant to the fictional client) sector is a plus.
- High school diploma or equivalent; technical certifications are advantageous.
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Remote HVAC Technician - Technical Support Specialist
Posted 3 days ago
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Job Description
Our client, a leading provider of industrial equipment and maintenance services, is looking for a highly skilled and experienced Remote HVAC Technician to join their technical support division. This position is entirely remote, allowing you to utilize your extensive knowledge of heating, ventilation, and air conditioning systems to provide expert assistance to clients and field technicians nationwide. You will be responsible for diagnosing complex HVAC issues remotely, guiding on-site personnel through troubleshooting procedures, and recommending appropriate repair or replacement strategies. Your role will involve analyzing diagnostic data, interpreting technical manuals, and communicating technical information clearly and concisely through various remote channels, including phone, video conferencing, and specialized support software. The ideal candidate will possess a strong background in HVAC system design, installation, and repair, with at least 5 years of hands-on experience. Relevant certifications (e.g., EPA Section 608) are highly desirable. Exceptional problem-solving abilities, a keen diagnostic eye, and the capacity to explain intricate technical concepts to individuals with varying levels of expertise are crucial. You must be comfortable working independently, managing your workload efficiently, and providing timely support to ensure minimal disruption for clients. A proactive approach to identifying recurring issues and contributing to the development of knowledge base articles and best practice guides will be highly valued. This remote role requires excellent communication and interpersonal skills, along with a deep understanding of HVAC equipment from various manufacturers. Join a company that values technical expertise and offers a flexible, remote work environment. This is a unique opportunity to apply your HVAC skills in a challenging and rewarding support capacity, impacting client satisfaction and operational efficiency. The role is associated with the operational hub of Kakamega, Kakamega, KE .
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Remote Lead HVAC Systems Technician - Technical Support
Posted 17 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead HVAC Systems Technician to join their global support team in a fully remote capacity. In this critical role, you will be the primary technical point of contact for complex HVAC system issues reported from various client sites. You will be responsible for remotely diagnosing, troubleshooting, and providing expert guidance to on-site technicians, ensuring optimal performance and longevity of HVAC installations. Your duties will include analyzing system performance data, reviewing diagnostic reports, interpreting technical schematics, and developing detailed repair strategies. You will leverage your extensive knowledge of various HVAC equipment, refrigeration cycles, control systems, and building management systems (BMS) to provide accurate and timely solutions. This role requires exceptional problem-solving skills, the ability to work autonomously, and excellent communication abilities to articulate technical solutions to both technical and non-technical personnel. You will also contribute to the development of training materials and best practice guides for field technicians, aimed at enhancing their diagnostic capabilities. The successful candidate will be adept at using remote diagnostic tools, interpreting sensor data, and recommending preventative maintenance schedules based on performance trends. A key focus will be on ensuring compliance with all relevant safety standards and environmental regulations. This is an opportunity to shape the maintenance strategies for critical infrastructure from a distance, directly impacting operational efficiency and client satisfaction. While the role is fully remote, the context involves supporting installations primarily in the **Malindi, Kilifi, KE** region. A minimum of 5 years of hands-on experience in HVAC system installation, maintenance, and repair is mandatory, along with a strong understanding of electrical and mechanical principles related to HVAC. Relevant certifications (e.g., EPA Universal, NATE) are highly advantageous. You will be expected to manage multiple complex cases simultaneously and maintain detailed records of all support activities. This position requires a proactive and analytical mindset, with a passion for resolving challenging technical problems in the building services sector.
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Remote Lead Field Service Technician - Technical Support
Posted 8 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Technician to join their remote technical support team. This critical role involves providing expert-level remote troubleshooting, guidance, and technical support to field technicians and end-users on complex machinery and equipment. You will be instrumental in diagnosing issues, developing solutions, and ensuring the optimal performance and uptime of client systems. The ideal candidate will possess deep technical expertise, excellent problem-solving skills, and the ability to communicate intricate technical information clearly and effectively in a virtual setting.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide advanced remote technical support and troubleshooting for complex mechanical, electrical, and software systems.
- Diagnose equipment malfunctions and failures using diagnostic tools and remote access software.
- Develop clear, step-by-step repair and maintenance procedures for field technicians.
- Guide and mentor field service technicians remotely, enhancing their technical capabilities.
- Analyze recurring technical issues and propose preventative maintenance strategies.
- Create and update technical documentation, including user manuals, service guides, and troubleshooting databases.
- Collaborate with engineering and product development teams to provide feedback on product performance and identify areas for improvement.
- Manage escalations and resolve complex technical problems efficiently.
- Ensure adherence to safety protocols and best practices during all service interventions.
- Track service requests, resolutions, and customer feedback using the CRM system.
- Develop training materials and deliver remote training sessions to field staff and clients.
- Maintain a high level of technical expertise on the company's product line.
- Contribute to the development of remote support strategies and tools.
- Communicate effectively with internal departments and external clients regarding technical matters.
- Oversee the quality of remote technical assistance provided by the team.
Qualifications:
- Minimum of 7 years of experience in field service, technical support, or a related role, with a focus on complex equipment.
- In-depth knowledge of mechanical, electrical, and software systems relevant to the industry.
- Proven ability to troubleshoot and diagnose complex technical issues remotely.
- Excellent communication, presentation, and interpersonal skills, with the ability to explain technical concepts to diverse audiences.
- Proficiency in using remote diagnostic tools, CRM software, and technical documentation platforms.
- Strong analytical and problem-solving skills.
- Ability to work independently and manage multiple priorities in a demanding remote environment.
- Relevant technical certifications or an Associate's/Bachelor's degree in a technical field (e.g., Engineering, Electronics).
- Experience in leading or mentoring technical teams is essential.
- Familiarity with project management principles.
- Adaptability and a strong desire to learn new technologies.
- Previous experience in a remote technical support role is highly desirable.
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Customer Service Team Lead - Technical Support
Posted 8 days ago
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Job Description
Our client is looking for a dedicated and experienced Customer Service Team Lead to manage and inspire their technical support team in a fully remote environment. This role is crucial for ensuring the delivery of exceptional customer support, resolving technical issues efficiently, and maintaining high levels of customer satisfaction. The ideal candidate will have a strong background in customer service, technical troubleshooting, and team leadership, coupled with excellent communication and problem-solving skills. You will be responsible for overseeing daily operations, coaching team members, and implementing best practices to enhance the customer experience.
Key Responsibilities:
Location: Machakos, Machakos, KE
Key Responsibilities:
- Lead, train, and mentor a remote team of customer service representatives providing technical support.
- Monitor team performance, identify areas for improvement, and implement coaching strategies.
- Handle escalated customer issues and provide expert-level technical troubleshooting.
- Develop and maintain comprehensive knowledge base articles and support documentation.
- Ensure adherence to service level agreements (SLAs) and quality standards.
- Analyze customer feedback and support trends to identify opportunities for service enhancement.
- Collaborate with other departments to resolve complex customer issues and product feedback.
- Manage team schedules and ensure adequate coverage to meet customer demand.
- Contribute to the development and implementation of customer service policies and procedures.
- Foster a positive and productive team environment that promotes collaboration and continuous learning.
Location: Machakos, Machakos, KE
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