Senior Retail Operations Manager (Remote)
01001 Makongeni
KES110000 Annually
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Our client, a dynamic and growing retail brand, is seeking a highly motivated Senior Retail Operations Manager to lead and optimize their store operations. This is a fully remote position, offering the flexibility to manage operations across multiple locations from your home office. The Senior Retail Operations Manager will be responsible for ensuring the smooth and efficient functioning of all retail outlets, focusing on enhancing customer experience, driving sales performance, and maintaining operational excellence. Your duties will include developing and implementing operational strategies, setting performance targets, managing store budgets, and overseeing inventory management and merchandising. You will lead and mentor regional store managers, foster a culture of high performance, and ensure consistent brand representation across all points of sale. The ideal candidate will have extensive experience in retail management, a deep understanding of retail operations, and a proven ability to analyze sales data, identify trends, and implement effective strategies for growth. Strong leadership, excellent communication, and exceptional problem-solving skills are essential. You must be adept at managing cross-functional teams and motivating staff to achieve their full potential. We are looking for a proactive individual who can drive operational improvements and contribute to the overall success of the retail business. This is an exciting opportunity to shape the future of a thriving retail brand and make a significant impact on its performance. Your ability to adapt to evolving market demands and champion best practices will be key.
Responsibilities:
Responsibilities:
- Develop and implement strategic plans for retail operations.
- Oversee daily operations of multiple retail stores.
- Set and monitor key performance indicators (KPIs) for sales and operations.
- Manage store budgets and optimize operational costs.
- Ensure high standards of customer service and in-store experience.
- Lead, train, and motivate regional store managers and staff.
- Oversee inventory management, stock control, and merchandising.
- Analyze sales data and identify opportunities for improvement.
- Implement operational best practices and ensure compliance with company policies.
- Drive sales growth and profitability across all retail locations.
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 6 years of progressive experience in retail management.
- Proven track record of successfully managing multiple store locations.
- Strong understanding of retail operations, merchandising, and inventory control.
- Excellent leadership, team management, and motivational skills.
- Proficiency in retail management software and analytics tools.
- Exceptional communication, interpersonal, and problem-solving abilities.
- Ability to work independently and manage a remote team effectively.
- Demonstrated ability to drive sales and profitability.
- Experience in multi-channel retail is a plus.
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Senior E-commerce Operations Manager (Remote)
01000 Makongeni
KES320000 Annually
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Our client, a leading online retailer, is looking for an experienced Senior E-commerce Operations Manager to join their fully remote team. This role is responsible for overseeing and optimizing the entire e-commerce operational workflow, from website management and order fulfillment to customer service and logistics. You will develop and implement strategies to enhance customer experience, increase conversion rates, and ensure the smooth and efficient running of all online sales channels. The ideal candidate will have a strong understanding of e-commerce platforms, digital marketing, supply chain management, and customer relationship management (CRM) systems. You must be adept at analyzing performance data, identifying bottlenecks, and implementing data-driven solutions. This is a remote-first position, requiring a self-starter with excellent organizational, communication, and leadership skills. Key responsibilities include:
- Managing all aspects of the e-commerce platform, including product listings, merchandising, and content.
- Overseeing order processing, fulfillment, and shipping logistics to ensure timely delivery.
- Developing and implementing strategies to improve website user experience and conversion rates.
- Managing inventory levels and coordinating with suppliers and warehouses.
- Handling customer inquiries and resolving issues to ensure high levels of customer satisfaction.
- Analyzing e-commerce data (sales, traffic, conversion rates) to identify trends and opportunities.
- Collaborating with marketing teams to execute promotional campaigns and drive online sales.
- Staying up-to-date with e-commerce trends, technologies, and best practices.
- Managing relationships with third-party logistics providers and other vendors.
- Developing and managing operational budgets.
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Remote Retail Operations Specialist
01000 Makongeni
KES480000 Annually
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Our client is seeking a highly motivated and detail-oriented Remote Retail Operations Specialist to support and optimize their retail operations from a distance. This role is crucial for ensuring the smooth functioning of retail processes, managing inventory, coordinating logistics, and supporting store teams across various locations. As a fully remote position, you will leverage technology and communication tools to effectively manage tasks and collaborate with stakeholders. Your responsibilities will include overseeing inventory management systems, tracking stock levels, and coordinating product replenishment to minimize stockouts and overstock situations. You will also be involved in managing retail systems, ensuring data accuracy, and supporting store personnel with operational queries. Developing and implementing operational procedures, analyzing sales data, and identifying trends to improve store performance will be key aspects of this role. Strong organizational skills, a proactive approach, and a keen understanding of retail environments are essential.
- Monitor and manage inventory levels across all retail locations to ensure optimal stock availability.
- Coordinate product replenishment and transfers between stores to meet demand and minimize waste.
- Analyze sales data and retail metrics to identify trends and provide actionable insights for improvement.
- Support retail store teams with operational queries, troubleshooting issues, and providing guidance.
- Ensure the accurate and timely updating of product information and pricing in retail systems.
- Develop and refine operational procedures and best practices for in-store execution.
- Assist in the implementation of new retail technologies and systems.
- Collaborate with the merchandising and marketing teams to ensure successful product launches and promotions.
- Track and report on key operational performance indicators for retail stores.
- Manage communication flow between headquarters and retail store operations.
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Regional Retail Operations Manager
01000 Makongeni
KES220000 Annually
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Our client is seeking a dynamic and results-oriented Regional Retail Operations Manager to oversee and optimize retail operations across multiple locations. This is a fully remote position, allowing you to drive retail excellence and strategic initiatives from your home office. You will be responsible for ensuring consistent brand standards, maximizing sales performance, and enhancing the customer experience within your assigned region. Key responsibilities include developing and implementing operational strategies, managing budgets, training and developing store teams, monitoring inventory levels, and analyzing sales data to identify trends and opportunities. The ideal candidate will have a proven track record in retail management, with extensive experience in operations, sales, and team leadership. Strong analytical, problem-solving, and decision-making skills are essential. Proficiency in retail management software and POS systems is required. Excellent communication, interpersonal, and leadership abilities are paramount for motivating and guiding remote and on-site teams. This role is focused on supporting retail operations within the Thika, Kiambu, KE area and surrounding regions, but the position itself is structured as a remote role. We are looking for a highly motivated and customer-centric leader who can effectively manage a dispersed team and drive profitability through operational excellence. If you are passionate about retail and possess the leadership skills to excel in a remote management capacity, we encourage you to apply.
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3
Senior Retail Sales Specialist (Remote)
01001 Makongeni
KES65000 Annually
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Our client is seeking a highly motivated and experienced Senior Retail Sales Specialist to join their dynamic, fully remote team. This role is pivotal in driving sales performance and enhancing customer engagement through innovative online strategies. You will be responsible for developing and implementing sales plans, managing customer relationships, and analyzing market trends to identify new opportunities. The ideal candidate will possess exceptional communication and negotiation skills, a deep understanding of retail sales methodologies, and a proven track record of exceeding sales targets. As a remote-first employee, you will collaborate effectively with cross-functional teams using digital collaboration tools, participating in virtual meetings and contributing to a positive remote work culture. Your ability to work autonomously, manage your time efficiently, and maintain a high level of productivity will be crucial for success in this position. This role offers the opportunity to work from anywhere in Kenya, contributing to the success of a forward-thinking organization. Key responsibilities include: Developing and executing strategic sales plans to achieve company objectives and sales quotas. Building and maintaining strong, long-lasting customer relationships through proactive engagement and exceptional service. Identifying new business opportunities and expanding customer accounts within the assigned territory. Negotiating contracts and closing agreements to maximize profits. Preparing and presenting sales reports, forecasts, and market analysis to senior management. Staying abreast of industry trends, best practices, and competitor activities. Providing ongoing feedback and insights to product development and marketing teams. Participating in team meetings and training sessions to enhance skills and knowledge. Contributing to a collaborative and supportive remote team environment. Qualifications: Bachelor's degree in Business Administration, Marketing, or a related field. Minimum of 5 years of experience in retail sales, with a proven history of exceeding sales targets. Strong understanding of sales principles and customer service best practices. Excellent communication, interpersonal, and presentation skills. Ability to work independently and manage time effectively in a remote setting. Proficiency in CRM software and other sales enablement tools. A results-oriented mindset with a passion for sales and customer satisfaction. This is a fully remote position based in the Thika, Kiambu, KE region.
This advertiser has chosen not to accept applicants from your region.
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E-commerce Platform Manager
01000 Makongeni
KES4500000 Annually
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Our client is seeking a strategic and results-oriented E-commerce Platform Manager to lead the growth and optimization of our online sales channels. This is a fully remote position, offering a unique opportunity to shape our digital presence from anywhere. You will be responsible for the overall management of our e-commerce platform, including website functionality, user experience, and conversion rate optimization. Your core duties will involve developing and executing e-commerce strategies, managing product listings, pricing, and promotions to drive sales and achieve revenue targets. You will collaborate with marketing teams to implement digital marketing campaigns, SEO strategies, and social media integration to enhance brand visibility and customer engagement. Experience with A/B testing, analytics tools (e.g., Google Analytics), and customer relationship management (CRM) systems is essential. You will oversee the entire customer journey, from website navigation and product discovery to checkout and post-purchase support, ensuring a seamless and positive experience. Key responsibilities include analyzing sales data, customer behavior, and market trends to identify new opportunities for growth and improvement. You will manage the relationship with third-party vendors and technology partners, ensuring the platform's stability and performance. The ideal candidate will have a strong understanding of e-commerce best practices, digital marketing, and consumer behavior in the online space. Excellent project management, analytical, and communication skills are required, along with the ability to manage cross-functional teams and stakeholders effectively. As a remote role, exceptional self-management, proactivity, and a results-driven mindset are paramount. A bachelor's degree in Marketing, Business Administration, Digital Media, or a related field is required, with a proven track record of success in managing e-commerce operations. Join our innovative team and revolutionize our online customer experience.
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E-commerce Manager - Digital Retail Strategy
01000 Makongeni
KES880000 Annually
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Our client, a rapidly growing retail brand, is searching for an experienced E-commerce Manager to spearhead their online sales strategy and operations. This is a fully remote position, offering a chance to drive significant growth in the digital retail space. The ideal candidate will have a deep understanding of e-commerce platforms, digital marketing, and online customer acquisition. Responsibilities include developing and executing a comprehensive e-commerce strategy, managing the online product catalog, optimizing website user experience, and driving sales conversion rates. You will oversee digital marketing campaigns, including SEO, SEM, social media marketing, and email marketing, to attract and retain customers. Performance analysis, reporting on key e-commerce metrics, and identifying opportunities for improvement are crucial aspects of this role. You will collaborate with marketing, sales, and operations teams to ensure a seamless online customer journey. A proven track record in managing successful e-commerce businesses, coupled with strong analytical and strategic thinking skills, is essential. Experience with e-commerce platforms (e.g., Shopify, Magento), analytics tools (e.g., Google Analytics), and digital marketing best practices is required. This remote role offers the opportunity to make a substantial impact on our client's online presence and revenue, fostering innovation and customer engagement in the dynamic retail landscape within **Thika, Kiambu, KE**.
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Senior Warehouse Operations Manager - E-commerce Logistics
00800 Mangu
KES5000000 Annually
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Our client, a rapidly scaling e-commerce fulfillment provider, is seeking a seasoned Senior Warehouse Operations Manager to oversee and optimize their logistics operations. This is a critical, fully remote leadership role responsible for ensuring the efficient and effective functioning of warehousing activities, including receiving, put-away, picking, packing, shipping, and inventory management. You will be instrumental in implementing best practices, driving operational excellence, and leveraging technology to enhance productivity, reduce costs, and improve service levels for a growing portfolio of clients. Your leadership will directly impact the company's ability to meet customer demands and maintain a competitive edge in the dynamic e-commerce landscape.
The ideal candidate will possess extensive experience in warehouse management, particularly within fast-paced e-commerce environments. A deep understanding of lean principles, WMS (Warehouse Management Systems), inventory control strategies, and supply chain optimization is essential. You should have a proven track record of managing large teams, driving performance improvements, and implementing successful operational initiatives. Strong analytical and problem-solving skills are required, coupled with the ability to develop and execute strategic plans. Excellent communication, leadership, and stakeholder management skills are paramount, as you will be collaborating with various internal teams and external partners. Experience with automation and robotics in warehousing is a significant advantage. This role demands a highly organized, results-oriented individual with strong decision-making capabilities. As a fully remote manager, you must be self-motivated, possess excellent time management skills, and be proficient in using virtual collaboration and reporting tools. We are looking for a forward-thinking leader who can inspire their team, embrace innovation, and ensure the seamless execution of logistics operations to exceed client expectations.
Key Responsibilities:
The ideal candidate will possess extensive experience in warehouse management, particularly within fast-paced e-commerce environments. A deep understanding of lean principles, WMS (Warehouse Management Systems), inventory control strategies, and supply chain optimization is essential. You should have a proven track record of managing large teams, driving performance improvements, and implementing successful operational initiatives. Strong analytical and problem-solving skills are required, coupled with the ability to develop and execute strategic plans. Excellent communication, leadership, and stakeholder management skills are paramount, as you will be collaborating with various internal teams and external partners. Experience with automation and robotics in warehousing is a significant advantage. This role demands a highly organized, results-oriented individual with strong decision-making capabilities. As a fully remote manager, you must be self-motivated, possess excellent time management skills, and be proficient in using virtual collaboration and reporting tools. We are looking for a forward-thinking leader who can inspire their team, embrace innovation, and ensure the seamless execution of logistics operations to exceed client expectations.
Key Responsibilities:
- Oversee all aspects of warehouse operations, including receiving, inventory, order fulfillment, and shipping.
- Develop and implement strategies to improve operational efficiency, productivity, and cost-effectiveness.
- Manage and mentor a team of warehouse supervisors and associates.
- Implement and optimize Warehouse Management Systems (WMS).
- Ensure adherence to safety regulations and company policies.
- Analyze operational data and KPIs to identify areas for improvement.
- Drive continuous improvement initiatives and implement best practices.
- Manage relationships with vendors and service providers.
- Develop and manage operational budgets.
- Ensure high levels of customer satisfaction through efficient order fulfillment.
- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
- Minimum of 8 years of progressive experience in warehouse management, with at least 3 years in a senior leadership role.
- Proven experience in e-commerce logistics and fulfillment operations.
- In-depth knowledge of WMS, inventory management, and lean principles.
- Strong leadership, team management, and communication skills.
- Excellent analytical, problem-solving, and decision-making abilities.
- Experience with operational budgeting and performance metrics.
- Proficiency in remote collaboration tools and systems.
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7
Senior Retail Sales Specialist (Remote)
00100 Makongeni
KES75000 Annually
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Our client is seeking a highly motivated and experienced Senior Retail Sales Specialist to join their dynamic, remote-first team. This role will be instrumental in driving sales performance and enhancing customer engagement through digital channels. You will be responsible for developing and executing innovative sales strategies, managing online customer interactions, and analyzing sales data to identify trends and opportunities. A key aspect of this position involves providing exceptional online customer support, resolving inquiries, and ensuring a seamless shopping experience. You will collaborate closely with marketing and product development teams to align sales efforts with overall business objectives and contribute to the continuous improvement of our e-commerce platforms. The ideal candidate will possess a deep understanding of retail sales principles, digital marketing tools, and customer relationship management (CRM) systems. Strong communication and interpersonal skills are essential for building rapport with customers and internal stakeholders. You will also be tasked with training and mentoring junior sales associates, fostering a culture of excellence and high performance within the remote team. Key responsibilities include: developing strategic sales plans, managing the entire sales cycle from lead generation to closing, analyzing sales performance metrics and reporting on key indicators, implementing customer feedback mechanisms, and contributing to product strategy based on market insights. A proven track record in exceeding sales targets in a remote setting is highly desirable. This is an exciting opportunity to shape the future of retail sales for a growing organization, offering the flexibility and autonomy of a fully remote position. The role requires self-discipline, excellent time management, and a proactive approach to problem-solving. Familiarity with e-commerce best practices and a passion for delivering outstanding customer service are paramount. We are looking for a strategic thinker who can adapt to evolving market demands and contribute significantly to our client's success in the online retail space. The ability to work independently and as part of a collaborative virtual team is critical for this position. Join us and be a part of a forward-thinking company that values innovation and employee growth.
This advertiser has chosen not to accept applicants from your region.
8
Senior E-commerce Operations Manager (Remote)
90100 Mangu
KES130000 Annually
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Our client is seeking a highly experienced and strategic Senior E-commerce Operations Manager to lead their online retail operations. This is a fully remote position, offering the flexibility to manage operations from anywhere. You will be responsible for overseeing all aspects of the e-commerce fulfillment process, from inventory management and order processing to shipping and customer service follow-up. The ideal candidate will have a deep understanding of e-commerce platforms, logistics, and supply chain management, with a proven track record of driving efficiency and profitability in an online retail environment. You will work to ensure a seamless customer experience and optimize operational workflows. Key responsibilities will include:
Essential qualifications include:
This role offers a significant opportunity to shape the operational success of a thriving online business. If you are a strategic thinker with a passion for e-commerce excellence, we want to hear from you. The role is based in **Machakos, Machakos, KE**, but operates entirely remotely.
- Developing and implementing strategies to improve e-commerce operational efficiency and reduce costs.
- Managing inventory levels across multiple warehouses and ensuring accuracy through regular audits.
- Overseeing the order fulfillment process, including picking, packing, and shipping.
- Collaborating with logistics partners to ensure timely and cost-effective delivery of products.
- Monitoring key performance indicators (KPIs) for e-commerce operations, such as order accuracy, on-time delivery, and fulfillment costs.
- Identifying and resolving operational bottlenecks and challenges.
- Implementing and managing quality control measures throughout the fulfillment process.
- Working with customer service teams to address any order-related issues or customer concerns.
- Staying up-to-date with e-commerce trends and best practices in operations and logistics.
- Managing relationships with suppliers and vendors for packaging materials and operational equipment.
- Leading and developing a remote team of operational staff.
Essential qualifications include:
- Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or a related field.
- A minimum of 5-7 years of experience in e-commerce operations management, with a strong focus on fulfillment and logistics.
- In-depth knowledge of e-commerce platforms (e.g., Shopify, Magento) and WMS/OMS systems.
- Proven ability to analyze data, identify trends, and implement data-driven solutions.
- Excellent problem-solving, negotiation, and vendor management skills.
- Strong leadership and team management capabilities, with experience leading remote teams.
- Exceptional organizational and project management skills.
- Outstanding communication and interpersonal abilities.
- Familiarity with international shipping regulations and customs procedures is a plus.
- A proactive approach and a commitment to continuous improvement.
This role offers a significant opportunity to shape the operational success of a thriving online business. If you are a strategic thinker with a passion for e-commerce excellence, we want to hear from you. The role is based in **Machakos, Machakos, KE**, but operates entirely remotely.
This advertiser has chosen not to accept applicants from your region.
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