Showing 803 Retail jobs in Ruiru
Lead – Institutional Sales (HORECA)
Thika, Central
Career Directions Limited (CDL)
Posted 3 days ago
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Job Description
Job Title: Lead – Institutional Sales (HORECA) Department: Sales & OperationsReports to: Head - Sales & OperationsLocation: ThikaJob Objective To lead and grow institutional sales across the HORECA (Hotels, Restaurants, Catering) channel by building strong partnerships with key accounts, driving volume and value growth, and ensuring execution of business strategies aligned with organizational objectives.Key Responsibilities 1. Sales Strategy & Planning o Develop and execute the HORECA sales strategy to achieve assigned revenue and market share targets.o Identify growth opportunities in hotels, restaurants, caterers, airlines, and other institutional accounts.o Plan and monitor channel performance against agreed sales KPIs.2. Business Development o Acquire and onboard new institutional clients while nurturing existing relationships.o Conduct regular business reviews with key accounts to ensure satisfaction and growth.o Negotiate pricing, contracts, and commercial terms in line with company policies.3. Team Leadership o Lead, mentor, and motivate the institutional sales team to achieve set goals.o Build capability within the team through coaching, training, and performance management.o Allocate targets, territories, and monitor individual and team performance.4. Execution & Customer Engagement o Ensure excellent execution of sales initiatives, promotions, and activations within the HORECA segment.o Provide superior customer service and act as the primary escalation point for client issues.o Collaborate with the supply chain to ensure timely deliveries and efficient order fulfillment.5. Market Intelligence & Reporting o Track competitor activities, market trends, and customer insights to recommend proactive strategies.o Prepare accurate sales forecasts, pipelines, and reports for management.o Monitor credit control and ensure timely collections from institutional clients.6. Cross-Functional Collaborationo Work with Marketing, Finance, and Operations teams to optimize HORECA offerings.o Partner with product development to tailor solutions for the institutional channel.RequirementsQualifications • Bachelor’s degree in Sales, Marketing, Business Administration, or related field.• MBA is an added advantage.• Minimum 6–8 years of experience in sales, with at least 3 years in institutional/HORECA sales leadership. • Strong network within hotels, restaurants, and catering businesses.• Proven track record of meeting and exceeding sales targets.Key Skills & Competencies • Strong negotiation and relationship management skills.• Strategic thinking with execution excellence.• Team leadership and coaching abilities.• Excellent communication and presentation skills.• Analytical mindset with proficiency in MS Office / ERP systems.• Customer-focused with problem-solving skills.KPIs • Achievement of institutional/HORECA sales targets (volume & value).• Growth in new customer acquisition within HORECA.• Retention and expansion of key accounts.• Team productivity and performance achievement.• Gross margin and profitability of HORECA accounts.• Timely collections and credit control compliance.
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0
Sales Operations Lead
Kiambu County Kiambu, Central
Career Directions Limited (CDL)
Posted 9 days ago
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Job Description
Job Title : Sales Operations Lead Department : Sales & DistributionLocation : RuiruLanguages : Proficiency in Gujarati or HindiRole Purpose The Sales Operations Lead will be responsible for managing the customer service and sales support function , ensuring seamless execution of back-office processes including order management, invoicing, credit notes, and pricing updates. The role will also involve leading a team to drive operational excellence, support frontline sales teams, and deliver superior customer experience.Proficiency in Gujarati or Hindi is a MUST, given the cultural and business context of key stakeholders. Key Responsibilities • Oversee the day-to-day operations of the sales back-office team, ensuring timely and accurate processing of customer orders, invoices, credit notes, and pricing updates.• Act as the first point of escalation for customer queries and complaints, ensuring quick resolution in alignment with company policies.• Manage and maintain system data related to pricing, customer master, and product codes to ensure accuracy and compliance.• Collaborate with Sales, Finance, Supply Chain, and other internal teams to streamline processes and ensure efficient order-to-cash operations.• Lead, coach, and develop the back-office sales support team to achieve departmental KPIs and enhance customer satisfaction.• Monitor performance metrics and generate regular reports on order processing, customer service levels, and team productivity.• Drive continuous process improvements and automation initiatives to increase efficiency and reduce errors.• Ensure compliance with company policies, credit control measures, and internal audit requirements.RequirementsQualifications & Experience • Bachelor’s degree in Business Administration, Commerce, or related field.• Minimum 5 years of experience, with at least 3 years in Sales Back Office / Customer Service operations. • Proficiency in Gujarati or Hindi is a MUST, given the cultural and business context of key stakeholders. • Proven track record of team leadership and people management.• Hands-on experience with ERP/CRM systems (SAP) for invoicing, credit notes, and pricing updates.• Strong communication skills (oral and written) with ability to interact effectively across levels and functions.• Experience in the Food & Beverage / FMCG industry is mandatory.
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1
Senior Sales Manager - Technology Solutions (Sales)
Posted 1 day ago
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Job Description
Our client is seeking a results-driven and ambitious Senior Sales Manager to lead their technology solutions sales team. This is a fully remote position, offering the flexibility to operate from anywhere while driving revenue growth. You will be responsible for developing and executing strategic sales plans, managing a team of sales professionals, and exceeding ambitious sales targets. Key responsibilities include identifying new business opportunities, building strong client relationships, negotiating complex deals, and forecasting sales performance accurately. You will also provide ongoing coaching and mentorship to your sales team, fostering a high-performance culture. The ideal candidate possesses a proven track record of success in B2B technology sales, with demonstrable experience in managing sales teams and closing significant deals. Excellent communication, negotiation, and leadership skills are essential. You will leverage CRM tools and sales methodologies to optimize the sales process and drive efficiency. We are looking for an individual with a deep understanding of the technology landscape and the ability to articulate value propositions effectively to a diverse clientele. This is a critical role for achieving our client's growth objectives, offering the opportunity to lead and inspire a remote sales force. The successful candidate will be a strategic thinker, adept at market analysis and competitive positioning, ensuring our client remains at the forefront of the technology solutions market. Your leadership will directly contribute to the expansion of our client's customer base and revenue streams, making a significant impact from your remote work environment. We value proactive individuals who can build rapport, overcome objections, and deliver exceptional customer value.
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2
Sales invoicing Clerk
Kiambu County Kiambu, Central
Career Directions Limited (CDL)
Posted 4 days ago
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Job Description
Job Title: Sales invoicing Clerk. Work Location : ThikaDepartment : Flour Milling PlantReports To: Operations SupervisorEmployment Type : Full TimeJob Summary: The Sales Invoicing Clerk is responsible for preparing, issuing, and managing customer invoices for the flour milling company's products. The clerk will work closely with the sales, logistics, and finance teams to ensure accurate billing, proper documentation, and timely resolution of any discrepancies.Key Duties and Responsibilities. • Generate and issue sales invoices to customers based on delivery notes and confirmed sales orders.• Ensure all billing information, including product codes (SKUs), quantities, and pricing, is accurately entered into the ERP system (SAP,).• Coordinate with the stores and dispatch departments to verify order status, product availability, and delivery schedules before billing.• Process credit notes, debit notes, and other billing adjustments as needed to resolve invoice discrepancies.• Update and maintain an accurate master list of customer billing information and pricing.• Serve as the primary contact for internal teams and customers regarding invoice-related queries.• Generate and file all required fiscal and ETR-compliant invoices.• Maintain an organized filing system (both physical and digital) for all sales invoices, dispatch documents, and related records for audit purposes.• Assist the finance department with monthly and end-of-year reconciliations and reporting related to accounts receivable.• Support accounts receivable by following up on outstanding payments and ensuring cash flow is buoyant.Education and Key qualification Requirements: Education: • Diploma or Degree in Accounting, Business Administration, Finance, or a related field.• At least 2–3 years of experience in sales invoicing, preferably in a Flour Milling environment. • Knowledge of ERP or accounting software (e.g., QuickBooks, Tally, Sage, or SAP). • Strong understanding of VAT invoicing and Kenyan tax regulations.• Excellent attention to detail and numerical accuracy.• Proficient in MS Excel and Word.
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3
Retail Store Manager, High-Volume Sales
Posted 1 day ago
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Job Description
Our client, a leading name in the retail sector, is seeking a dynamic and customer-focused Retail Store Manager to lead their operations. This position is fully remote, allowing you to manage your store and team from a location that suits you best, while ensuring seamless operations for our **Thika, Kiambu, KE** store. The ideal candidate will have a passion for sales, exceptional leadership skills, and a proven ability to drive revenue and foster a positive customer experience.
As a Retail Store Manager, you will be responsible for overseeing all aspects of store operations, including staff management, inventory control, visual merchandising, sales performance, and customer service. You will lead and motivate your team to achieve sales targets, ensure adherence to company policies, and create an engaging shopping environment. This role requires a proactive approach to problem-solving, strong decision-making capabilities, and the ability to adapt to evolving retail landscapes. You will play a critical role in representing the brand and driving its success in the local market.
Key Responsibilities:
As a Retail Store Manager, you will be responsible for overseeing all aspects of store operations, including staff management, inventory control, visual merchandising, sales performance, and customer service. You will lead and motivate your team to achieve sales targets, ensure adherence to company policies, and create an engaging shopping environment. This role requires a proactive approach to problem-solving, strong decision-making capabilities, and the ability to adapt to evolving retail landscapes. You will play a critical role in representing the brand and driving its success in the local market.
Key Responsibilities:
- Manage daily store operations, ensuring smooth and efficient functioning.
- Lead, train, and motivate a team of retail associates to achieve sales goals.
- Oversee inventory management, including ordering, receiving, and stock control.
- Implement visual merchandising standards to create an attractive store environment.
- Drive sales performance and achieve store revenue targets.
- Provide exceptional customer service and resolve customer inquiries and complaints effectively.
- Ensure compliance with all company policies, procedures, and safety regulations.
- Analyze sales data and key performance indicators to identify trends and opportunities for improvement.
- Recruit, hire, and onboard new store staff.
- Develop and execute local marketing initiatives to drive foot traffic and sales.
- Manage store budgets and control operational expenses.
- High school diploma or equivalent; Bachelor's degree in Business, Marketing, or a related field is a plus.
- Minimum of 3 years of experience in retail management, preferably in a high-volume sales environment.
- Proven ability to lead and motivate a team to achieve sales targets.
- Strong understanding of retail operations, inventory management, and visual merchandising.
- Excellent customer service and interpersonal skills.
- Proficiency in point-of-sale (POS) systems and retail management software.
- Strong analytical and problem-solving abilities.
- Ability to work independently and manage time effectively in a remote setup.
- Adaptability and a proactive approach to challenges.
- Passion for retail and customer engagement.
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4
Store Manager - Premium Fashion Retail
Posted 1 day ago
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Job Description
Our client, a renowned luxury fashion retailer, is seeking an experienced and dynamic Store Manager to oversee operations at their flagship store located in **Ruiru, Kiambu, KE**. This is a critical leadership role responsible for driving sales, delivering exceptional customer experiences, and managing a high-performing team. The Store Manager will be accountable for achieving sales targets, controlling inventory, implementing visual merchandising standards, and ensuring operational efficiency. You will be responsible for recruiting, training, and motivating store staff to provide unparalleled customer service and product knowledge. Key responsibilities include managing staff schedules, conducting performance reviews, handling customer inquiries and resolving issues, and maintaining a secure and well-presented store environment. The ideal candidate will have a strong background in retail management, particularly within the fashion or luxury goods sector. Excellent leadership, communication, and interpersonal skills are essential. A passion for fashion, a keen eye for detail, and a proactive approach to problem-solving are also required. This role demands a hands-on approach, with the ability to lead by example and inspire the team to exceed expectations.
Key Responsibilities:
This is an exciting opportunity for a driven retail leader to take charge of a prestigious store and contribute to the success of a leading fashion brand.
Key Responsibilities:
- Drive store sales performance to meet or exceed targets.
- Manage and develop a team of sales associates, fostering a positive and productive work environment.
- Ensure exceptional customer service standards are consistently met and exceeded.
- Oversee inventory management, including stock control, ordering, and receiving.
- Implement and maintain visual merchandising guidelines to create an appealing store presentation.
- Manage store operations, including opening and closing procedures, cash handling, and loss prevention.
- Recruit, train, and onboard new store employees.
- Conduct performance appraisals and provide ongoing feedback and coaching to staff.
- Handle customer complaints and resolve issues effectively and professionally.
- Maintain store cleanliness, organization, and safety standards.
This is an exciting opportunity for a driven retail leader to take charge of a prestigious store and contribute to the success of a leading fashion brand.
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5
Store Manager - High-End Fashion Retail
Posted 1 day ago
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Job Description
Our client, a prestigious brand in the high-end fashion retail sector, is looking for an experienced and dynamic Store Manager to lead their flagship store. This is a fully on-site role requiring a strong presence and leadership within the retail environment. The successful candidate will be responsible for driving sales performance, delivering exceptional customer experiences, and managing all aspects of store operations. Your key duties will include leading and motivating a team of sales associates, setting sales targets, and ensuring their achievement. You will oversee inventory management, visual merchandising, and store maintenance to uphold the brand's premium image. A critical part of this role involves building and maintaining strong relationships with a discerning clientele, understanding their needs, and providing personalized styling advice. The ideal candidate will have a deep understanding of the luxury fashion market, current trends, and a passion for providing unparalleled customer service. You will be responsible for staff training, performance management, and fostering a positive, results-oriented store culture. Financial acumen is essential, including managing the store budget, controlling expenses, and maximizing profitability. This position requires excellent communication, interpersonal, and leadership skills. The Store Manager will also ensure compliance with all company policies, procedures, and security protocols. You will be the primary point of contact for all store-related issues, embodying the brand's values and ensuring a seamless shopping experience for every customer. This is an excellent opportunity for a motivated retail leader to take charge of a key store location and contribute significantly to the brand's success in a vibrant market.
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6
Senior Retail Sales Strategist
Posted 1 day ago
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Job Description
Our client is seeking a highly motivated and results-oriented Senior Retail Sales Strategist to join their dynamic, fully remote team. This role is pivotal in shaping and executing innovative sales strategies across various retail channels. You will be responsible for analyzing market trends, identifying new business opportunities, and developing comprehensive plans to drive revenue growth and enhance customer engagement. The ideal candidate possesses a deep understanding of the retail landscape, strong analytical skills, and a proven track record of success in sales strategy development and implementation. You will collaborate closely with cross-functional teams, including marketing, product development, and customer service, to ensure alignment and optimize performance.
Key Responsibilities include:
Key Responsibilities include:
- Developing and executing data-driven sales strategies for online and offline retail channels.
- Conducting in-depth market research and competitive analysis to identify emerging trends and opportunities.
- Setting sales targets and performance metrics, and monitoring progress towards achieving them.
- Creating compelling sales presentations and proposals for potential clients and partners.
- Nurturing and expanding relationships with existing key retail accounts.
- Providing strategic guidance and support to the sales team to ensure consistent execution of strategies.
- Analyzing sales data and customer feedback to identify areas for improvement and innovation.
- Collaborating with the marketing team on promotional campaigns and go-to-market strategies.
- Staying abreast of industry best practices and emerging technologies in retail sales.
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7
Sales Representative (FMCG Beverage Industry)
Kiambu, Central
Sabibu Beverages Africa Ltd
Posted 10 days ago
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Job Description
Requirements:
Build client relationships and drive new business
Identify prospects, pitch products, and deliver great service
Manage sales documents, invoicing, and reports
Resolve complaints and follow up post-sale
Stay updated on products and pricing
Submit regular sales reports
Build client relationships and drive new business
Identify prospects, pitch products, and deliver great service
Manage sales documents, invoicing, and reports
Resolve complaints and follow up post-sale
Stay updated on products and pricing
Submit regular sales reports
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8