E-commerce Marketing Manager
60200 Meru , Eastern
KES150000 Annually
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Job Description
Our client seeks an experienced E-commerce Marketing Manager to drive online sales and enhance brand presence. This is a fully remote position, perfect for a strategic thinker with a passion for digital marketing and social media. You will be responsible for developing and implementing effective e-commerce strategies, optimizing online store performance, and managing social media campaigns to increase customer engagement and conversion rates. Your role will involve analyzing sales data, identifying market trends, and executing targeted marketing initiatives across various digital channels. The ideal candidate will possess a strong understanding of SEO, SEM, content marketing, and social media advertising. You will collaborate closely with cross-functional teams, including product development and customer service, to ensure a cohesive brand experience. As a remote-first organization, you will utilize advanced collaboration tools to manage projects and communicate effectively. We are looking for a creative and results-oriented individual with a proven ability to drive revenue growth in the e-commerce space. Responsibilities include managing the e-commerce budget, developing promotional campaigns, and reporting on key performance indicators. This role offers a significant opportunity to shape our client's online strategy and contribute to their continued success. A bachelor's degree in Marketing, Business, or a related field, along with a minimum of 5 years of e-commerce marketing experience, is required. If you are a data-driven marketer with a knack for social media and a desire to lead in a remote setting, we encourage you to apply. The job location is Meru, Meru, KE.
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0
Senior E-commerce Operations Manager
60200 Meru , Eastern
KES450000 Annually
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Our client, a rapidly expanding online retailer, is seeking a highly experienced Senior E-commerce Operations Manager to lead their operations from a fully remote position. This role is critical for ensuring the seamless execution of all e-commerce activities, from order fulfillment and inventory management to customer service and website performance optimization. You will be responsible for driving operational efficiency, enhancing the customer journey, and managing key performance indicators across all online sales channels. The ideal candidate possesses a deep understanding of e-commerce platforms, logistics, and a proven ability to manage complex operations remotely.
Responsibilities:
Responsibilities:
- Oversee and optimize all aspects of the e-commerce operations, including order processing, fulfillment, shipping, and returns.
- Manage inventory levels and work closely with supply chain partners to ensure product availability.
- Monitor website performance and user experience, identifying and implementing improvements to increase conversion rates.
- Develop and implement strategies to enhance customer satisfaction and loyalty.
- Manage relationships with third-party logistics (3PL) providers and other vendors.
- Analyze sales data, website traffic, and customer behavior to identify trends and opportunities.
- Ensure compliance with all e-commerce regulations and best practices.
- Develop and manage budgets for e-commerce operations.
- Lead and mentor a remote operations team, fostering a culture of efficiency and customer focus.
- Stay abreast of emerging e-commerce technologies and industry trends.
- Collaborate with marketing, product, and technology teams to align operational strategies with business goals.
- Implement and refine processes to improve efficiency and reduce costs.
- Bachelor's degree in Business Administration, Marketing, Supply Chain Management, or a related field.
- 7+ years of experience in e-commerce operations management.
- Proven experience with major e-commerce platforms (e.g., Shopify Plus, Magento, WooCommerce).
- Strong understanding of inventory management systems, order management systems (OMS), and WMS.
- Demonstrated success in optimizing online conversion rates and improving customer experience.
- Excellent analytical and problem-solving skills, with proficiency in data analysis tools.
- Strong leadership and team management skills, particularly in a remote setting.
- Excellent communication and interpersonal skills.
- Experience managing third-party logistics (3PL) partnerships.
- Familiarity with digital marketing and SEO principles is a plus.
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1
Remote Retail Operations Specialist
60200 Meru , Eastern
KES60000 Annually
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Our client is seeking a meticulous and proactive Remote Retail Operations Specialist to support their growing retail business. This is a 100% remote position, ideal for an organized individual with a strong understanding of retail operations and a passion for optimizing business processes. You will play a key role in ensuring the smooth functioning of various retail operations, from inventory management to customer service excellence, all within a virtual framework.
Key Responsibilities:
Key Responsibilities:
- Support the implementation and execution of retail operational strategies across all channels.
- Assist in managing inventory levels, stock counts, and replenishment processes remotely.
- Develop and maintain standard operating procedures (SOPs) for retail functions.
- Analyze sales data and operational metrics to identify areas for improvement and provide actionable insights.
- Coordinate with cross-functional teams, including marketing, sales, and supply chain, to ensure seamless operations.
- Manage customer service inquiries and resolutions, ensuring a high level of customer satisfaction.
- Support the onboarding and training of new retail staff on operational procedures.
- Monitor and ensure compliance with company policies, safety regulations, and quality standards.
- Assist in the planning and execution of promotional events and visual merchandising strategies.
- Utilize retail management software and tools to track performance and manage tasks.
- Contribute to process improvement initiatives to enhance efficiency and reduce costs.
- Provide remote support and guidance to store teams as needed.
- Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field.
- Minimum of 3 years of experience in retail operations, store management, or a related role.
- Strong understanding of retail cycles, inventory management, and customer service principles.
- Proficiency in using retail management software, POS systems, and MS Office Suite (Excel, Word, PowerPoint).
- Excellent organizational and time management skills, with a keen eye for detail.
- Strong analytical and problem-solving abilities.
- Effective written and verbal communication skills, suitable for remote interaction.
- Ability to work independently, prioritize tasks, and manage workload in a fully remote environment.
- Proactive and self-motivated with a strong work ethic.
- Experience with e-commerce operations is a plus.
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Senior E-commerce & Social Media Marketing Manager - Remote
60200 Meru , Eastern
KES1700000 Annually
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Our client is seeking an innovative and strategic Senior E-commerce & Social Media Marketing Manager to drive online growth and engagement. This is a pivotal, fully remote role responsible for developing and executing comprehensive digital marketing strategies that enhance brand presence, increase website traffic, and boost online sales. You will leverage your expertise across e-commerce platforms, social media marketing, content creation, SEO/SEM, and analytics to create integrated campaigns that resonate with target audiences. The ideal candidate will possess a deep understanding of current digital marketing trends, consumer behavior in the online space, and the ability to translate business objectives into actionable marketing plans. A proven track record of managing successful digital campaigns, optimizing performance, and demonstrating clear ROI is essential. As this is a remote-first position, exceptional self-management, strong communication, and collaborative skills are vital for working effectively with distributed teams and stakeholders. We are looking for a data-driven marketer who can innovate and lead in a fast-paced, virtual environment.
Responsibilities:
Qualifications:
This is an exceptional opportunity for a seasoned digital marketer to lead impactful e-commerce and social media initiatives for our client, enjoying the full flexibility of a remote work arrangement. If you are a strategic, creative, and data-driven marketer, we encourage you to apply.
Responsibilities:
- Develop and implement integrated digital marketing strategies focused on e-commerce sales and social media engagement.
- Manage and optimize paid advertising campaigns across social media platforms (e.g., Facebook, Instagram, TikTok, LinkedIn) and search engines (Google Ads).
- Oversee the company's social media presence, including content strategy, community management, and growth initiatives.
- Implement and refine SEO strategies to improve organic search visibility and drive qualified traffic to the e-commerce site.
- Create compelling and engaging content for social media, website, email campaigns, and digital ads.
- Analyze campaign performance data using tools like Google Analytics, social media analytics, and e-commerce platforms to identify insights and recommend improvements.
- Develop and manage digital marketing budgets, ensuring optimal allocation for maximum ROI.
- Collaborate with product development, sales, and creative teams to ensure cohesive brand messaging and campaign alignment.
- Stay current with evolving digital marketing technologies, social media trends, and e-commerce best practices.
- Manage and nurture online communities, fostering brand loyalty and customer advocacy.
- Generate regular performance reports for senior management, highlighting key achievements and areas for growth.
Qualifications:
- Bachelor's degree in Marketing, Digital Media, Business Administration, or a related field.
- Minimum of 6 years of experience in digital marketing, with a significant focus on e-commerce and social media strategy.
- Proven expertise in SEO, SEM, social media marketing, content marketing, and email marketing.
- Proficiency with Google Analytics, Google Ads, social media advertising platforms, and social media management tools.
- Strong understanding of e-commerce platforms (e.g., Shopify, Magento) and their marketing functionalities.
- Excellent analytical, strategic thinking, and problem-solving skills.
- Superior written and verbal communication skills, with the ability to craft engaging copy and present strategies effectively.
- Demonstrated ability to work independently, manage multiple projects, and meet deadlines in a remote setting.
- Creative and innovative mindset with a passion for digital storytelling and community building.
- Experience in managing marketing budgets and demonstrating campaign ROI.
This is an exceptional opportunity for a seasoned digital marketer to lead impactful e-commerce and social media initiatives for our client, enjoying the full flexibility of a remote work arrangement. If you are a strategic, creative, and data-driven marketer, we encourage you to apply.
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3
Remote E-commerce Operations Manager
60200 Meru , Eastern
KES120000 Annually
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Posted 1 day ago
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Job Description
Our client, a prominent player in the retail sector, is seeking a highly skilled and experienced Remote E-commerce Operations Manager to oversee and optimize their online sales channels. This critical role demands a strategic thinker with a deep understanding of e-commerce platforms, logistics, and customer experience management. You will be responsible for driving operational efficiency, maximizing sales performance, and ensuring a seamless online shopping journey for customers. This is a fully remote position, offering the flexibility to work from your preferred location while collaborating with a dedicated team. The ideal candidate possesses strong analytical skills, a proactive approach to problem-solving, and a proven track record in managing complex e-commerce operations.
Key Responsibilities:
Qualifications:
This remote role is perfect for a dynamic individual passionate about delivering exceptional online retail experiences and driving business growth through efficient operations. Join our client's innovative team and shape the future of their digital presence.
Key Responsibilities:
- Manage day-to-day e-commerce operations, including website maintenance, product merchandising, and order fulfillment.
- Oversee inventory management, ensuring stock accuracy and efficient replenishment processes.
- Monitor website performance, analyze key metrics (e.g., conversion rates, average order value, traffic sources), and implement strategies for improvement.
- Develop and execute strategies to enhance the customer experience, from website navigation to post-purchase support.
- Collaborate with marketing teams to align e-commerce campaigns with overall promotional efforts.
- Manage relationships with third-party logistics (3PL) providers and shipping partners to ensure timely and cost-effective delivery.
- Troubleshoot and resolve any technical issues or operational challenges that arise on the e-commerce platform.
- Implement and optimize online payment gateway processes and security measures.
- Analyze sales data to identify trends, opportunities, and areas for growth.
- Ensure compliance with all relevant online retail regulations and best practices.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, E-commerce, or a related field.
- Minimum of 4 years of experience in e-commerce operations management or a similar role within the retail industry.
- Proven experience with major e-commerce platforms (e.g., Shopify, Magento, WooCommerce).
- Strong understanding of inventory management, order fulfillment, and logistics.
- Proficiency in web analytics tools (e.g., Google Analytics) and e-commerce KPIs.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong project management and organizational abilities.
- Exceptional communication and interpersonal skills, with the ability to collaborate effectively in a remote team.
- Adept at identifying and implementing process improvements to enhance efficiency.
- Experience with digital marketing principles and their application in e-commerce is a plus.
This remote role is perfect for a dynamic individual passionate about delivering exceptional online retail experiences and driving business growth through efficient operations. Join our client's innovative team and shape the future of their digital presence.
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4
E-commerce Operations Manager
60200 Meru , Eastern
KES200000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client is looking for a highly organized and experienced E-commerce Operations Manager to oversee and streamline their online retail operations. This position is fully remote, providing the flexibility to manage operations from your preferred location. You will be responsible for ensuring the smooth and efficient functioning of all aspects of the e-commerce platform, from order fulfillment and inventory management to customer service and website maintenance. Key duties include developing and implementing operational strategies to optimize the customer journey, managing third-party logistics (3PL) partnerships, and ensuring timely and accurate order processing. You will also oversee inventory levels, manage stock replenishment, and implement strategies to minimize stockouts and reduce carrying costs. A critical part of this role involves monitoring website performance, identifying and resolving technical issues, and collaborating with the marketing team to ensure a seamless online shopping experience. The ideal candidate will have a strong understanding of e-commerce best practices, order management systems (OMS), and warehouse management systems (WMS). Excellent analytical, problem-solving, and project management skills are essential. You should be proficient in data analysis to track key performance indicators (KPIs) such as conversion rates, average order value, and customer satisfaction. Experience with e-commerce platforms (e.g., Shopify, Magento) and a proven ability to manage remote teams effectively are highly valued. This role requires a proactive approach, attention to detail, and a commitment to delivering exceptional customer service. If you are a results-oriented individual with a passion for optimizing online retail operations and thrive in a remote work environment, we encourage you to apply. This is an excellent opportunity to drive efficiency and growth within our expanding e-commerce business. Your expertise will be crucial in ensuring a superior online experience for our customers. We are seeking a leader who can manage complex operational workflows and contribute to our success from anywhere.
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5
Remote Senior E-commerce & Social Media Manager
60200 Meru , Eastern
KES160000 Annually
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Posted 1 day ago
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Job Description
Our client is seeking a dynamic and experienced Senior E-commerce & Social Media Manager to lead our online sales and digital community engagement efforts. This is a fully remote position requiring a strategic thinker with a proven ability to drive online revenue growth, enhance brand presence, and build vibrant online communities. You will be responsible for developing and executing comprehensive e-commerce strategies, managing social media platforms, creating engaging content, and optimizing digital advertising campaigns to maximize reach and conversions. The ideal candidate possesses a deep understanding of e-commerce platforms, social media marketing, content creation, and analytics.
Key Responsibilities:
The ideal candidate will have a Bachelor's degree in Marketing, Business, Communications, or a related field, with at least 6 years of experience in e-commerce management and social media marketing. Proven success in driving online sales growth and building engaged online communities is essential. Strong knowledge of e-commerce platforms (e.g., Shopify, WooCommerce), social media management tools, and analytics platforms is required. Excellent copywriting, visual storytelling, and project management skills are a must. The ability to work independently, creatively, and strategically in a remote setting is crucial. This role is fully remote, supporting operations focused around Meru, Meru, KE .
Key Responsibilities:
- Develop and implement effective e-commerce strategies to drive online sales, improve conversion rates, and enhance the customer experience.
- Manage and optimize all aspects of our e-commerce platform, including product listings, website navigation, checkout process, and inventory management.
- Create and execute engaging social media strategies across various platforms (e.g., Facebook, Instagram, Twitter, LinkedIn) to increase brand awareness and community engagement.
- Develop and manage a content calendar, producing high-quality, creative, and on-brand content, including visuals, videos, and written copy.
- Plan, execute, and optimize paid social media and e-commerce advertising campaigns to reach target audiences and achieve ROI goals.
- Monitor social media trends, industry news, and competitor activities to identify opportunities and inform strategy.
- Analyze website traffic, sales data, and social media performance using analytics tools (e.g., Google Analytics, platform insights), providing actionable reports and recommendations.
- Engage with customers online, responding to inquiries, comments, and reviews in a timely and professional manner.
- Collaborate with internal teams (e.g., marketing, design, customer service) to ensure cohesive brand messaging and customer experience.
- Stay up-to-date with the latest e-commerce and social media marketing best practices and technologies.
- Manage e-commerce promotions, discounts, and loyalty programs.
- Identify and build relationships with relevant influencers and brand partners.
- Ensure all online content and campaigns comply with brand guidelines and legal requirements.
- Troubleshoot and resolve any issues related to the e-commerce platform or social media channels.
- Drive continuous improvement in online performance through testing and optimization.
The ideal candidate will have a Bachelor's degree in Marketing, Business, Communications, or a related field, with at least 6 years of experience in e-commerce management and social media marketing. Proven success in driving online sales growth and building engaged online communities is essential. Strong knowledge of e-commerce platforms (e.g., Shopify, WooCommerce), social media management tools, and analytics platforms is required. Excellent copywriting, visual storytelling, and project management skills are a must. The ability to work independently, creatively, and strategically in a remote setting is crucial. This role is fully remote, supporting operations focused around Meru, Meru, KE .
This advertiser has chosen not to accept applicants from your region.
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6
Senior E-commerce Operations Manager
60400 Meru , Eastern
KES180000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client is seeking a highly motivated and experienced Senior E-commerce Operations Manager to lead and optimize their online retail operations. This is a fully remote, permanent position, offering the flexibility to work from anywhere within Kenya. The ideal candidate will have a proven track record in managing complex e-commerce platforms, driving sales growth, and ensuring seamless customer experiences.
Responsibilities:
Qualifications:
The Senior E-commerce Operations Manager will be instrumental in shaping the future of our client's online presence and driving unparalleled success in the digital marketplace. If you are a visionary leader with a passion for e-commerce, we encourage you to apply.
Responsibilities:
- Develop and implement strategic initiatives to enhance online sales, customer acquisition, and retention.
- Oversee the entire e-commerce lifecycle, from website management and content creation to order fulfillment and customer service.
- Manage and mentor a remote team of e-commerce specialists, fostering a collaborative and high-performance environment.
- Analyze website performance data, customer behavior, and market trends to identify opportunities for improvement and innovation.
- Collaborate with marketing, sales, and IT departments to ensure alignment and execution of e-commerce strategies.
- Manage inventory levels and logistics to ensure timely delivery and minimize stockouts.
- Implement and manage digital marketing campaigns, including SEO, SEM, social media marketing, and email marketing, to drive traffic and conversions.
- Ensure a superior customer experience through responsive customer service, efficient issue resolution, and personalized engagement.
- Stay abreast of the latest e-commerce technologies and best practices to maintain a competitive edge.
- Manage the e-commerce budget and P&L, ensuring profitability and return on investment.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, or a related field. A Master's degree is a plus.
- Minimum of 5-7 years of experience in e-commerce management, with at least 2 years in a senior leadership role.
- Demonstrated success in driving significant revenue growth for online businesses.
- Strong understanding of e-commerce platforms (e.g., Shopify, Magento, WooCommerce), analytics tools (e.g., Google Analytics), and digital marketing channels.
- Excellent leadership, communication, and interpersonal skills, with the ability to manage a remote team effectively.
- Proficiency in data analysis and reporting, with the ability to translate insights into actionable strategies.
- Experience with CRM systems and customer service platforms is highly desirable.
- Proven ability to manage budgets and P&Ls.
- Strategic thinker with a results-oriented approach.
The Senior E-commerce Operations Manager will be instrumental in shaping the future of our client's online presence and driving unparalleled success in the digital marketplace. If you are a visionary leader with a passion for e-commerce, we encourage you to apply.
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7
Logistics and Supply Chain Manager - E-commerce
60200 Meru , Eastern
KES320000 Annually
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Posted 1 day ago
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Job Description
Our client is seeking a highly organized and strategic Logistics and Supply Chain Manager to oversee their e-commerce operations. This is a fully remote position, offering the flexibility to manage operations from anywhere. You will be responsible for optimizing the entire supply chain, from procurement and inventory management to warehousing, transportation, and final delivery. Key responsibilities include developing and implementing efficient logistics strategies, managing relationships with suppliers and transportation providers, and ensuring timely and cost-effective fulfillment of orders. You will analyze supply chain performance metrics, identify areas for improvement, and implement solutions to enhance efficiency and reduce costs. The ideal candidate will have extensive experience in logistics, supply chain management, and e-commerce operations. Strong understanding of inventory management systems, warehouse operations, and transportation optimization techniques is essential. Excellent analytical, problem-solving, and negotiation skills are required. We are looking for a proactive leader who can manage complex logistics networks, adapt to changing market demands, and drive continuous improvement. Strong communication and collaboration skills are vital for working with internal teams and external partners in a remote environment. This role offers a significant opportunity to shape and streamline our client's operational backbone. The position is based in Meru, Meru, KE, but is a fully remote role, allowing you to work from your preferred location. Experience in managing remote logistics teams and leveraging technology for supply chain visibility and control will be highly advantageous.
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8
Senior Retail Sales Associate (Remote)
60601 Meru , Eastern
KES45000 Monthly
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Posted 1 day ago
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Job Description
Our client, a leading online retailer, is seeking a highly motivated and experienced Senior Retail Sales Associate to join their dynamic remote team. This is a fully remote position, offering the flexibility to work from anywhere within Kenya. As a Senior Retail Sales Associate, you will be the primary point of contact for customers, providing exceptional service and support to drive sales and ensure customer satisfaction. You will be responsible for managing customer inquiries, processing orders, resolving issues, and educating customers on product features and benefits.
Key Responsibilities:
Key Responsibilities:
- Engage with customers via live chat, email, and phone to provide product information, troubleshoot issues, and guide them through the purchase process.
- Develop a deep understanding of our product catalog to effectively answer customer questions and recommend suitable solutions.
- Process online orders accurately and efficiently, ensuring all details are correct.
- Handle customer complaints and returns with empathy and professionalism, aiming for first-contact resolution.
- Collaborate with internal teams (e.g., logistics, marketing) to ensure a seamless customer experience.
- Identify opportunities to upsell and cross-sell products based on customer needs.
- Maintain accurate customer records and interaction logs in our CRM system.
- Provide feedback to management on customer trends, product issues, and service improvements.
- Assist in training and mentoring junior sales associates.
- Achieve and exceed individual sales targets and customer satisfaction metrics.
- Proven experience in a customer-facing retail or sales role, preferably in an online environment.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving abilities and a customer-centric approach.
- Proficiency in using CRM software and other sales tools.
- Ability to work independently and manage time effectively in a remote setting.
- A passion for retail and delivering outstanding customer service.
- High school diploma or equivalent; a degree in business or a related field is a plus.
- Must have a reliable internet connection and a dedicated workspace.
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