Senior Retail Store Manager
40100 Kisumu
KES85000 Annually
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Our client is seeking an experienced and dynamic Senior Retail Store Manager to oversee operations at their flagship store located in the heart of Kisumu, Kisumu, KE . This is a critical role responsible for driving sales, managing staff, and ensuring an exceptional customer experience. The ideal candidate will have a proven track record in retail management, strong leadership skills, and a deep understanding of retail merchandising and inventory control. You will be responsible for setting sales targets, developing and implementing strategies to achieve them, and monitoring performance against key metrics. This includes analyzing sales data, identifying trends, and making data-driven decisions to optimize store performance. Furthermore, you will manage store inventory, ensuring accurate stock levels, minimizing shrinkage, and implementing effective replenishment strategies.
Key responsibilities include leading and motivating a team of retail associates, providing ongoing training and development, and fostering a positive and productive work environment. You will also be responsible for scheduling staff, managing payroll, and ensuring compliance with all company policies and labor laws. Customer service excellence is paramount; you will be expected to set the standard for customer engagement, handle customer complaints effectively, and build lasting relationships with patrons. Visual merchandising and store presentation are crucial aspects of this role. You will ensure the store is always immaculate, visually appealing, and adheres to brand guidelines, creating an inviting atmosphere for shoppers.
The successful applicant will possess excellent communication, interpersonal, and problem-solving skills. A bachelor's degree in Business Administration, Marketing, or a related field is preferred, along with a minimum of 5 years of progressive experience in retail management. You must be proficient in using retail management software and point-of-sale (POS) systems. This is an exciting opportunity for a results-oriented individual looking to make a significant impact in a fast-paced retail environment. If you are a natural leader with a passion for retail and a commitment to exceeding expectations, we encourage you to apply.
Key responsibilities include leading and motivating a team of retail associates, providing ongoing training and development, and fostering a positive and productive work environment. You will also be responsible for scheduling staff, managing payroll, and ensuring compliance with all company policies and labor laws. Customer service excellence is paramount; you will be expected to set the standard for customer engagement, handle customer complaints effectively, and build lasting relationships with patrons. Visual merchandising and store presentation are crucial aspects of this role. You will ensure the store is always immaculate, visually appealing, and adheres to brand guidelines, creating an inviting atmosphere for shoppers.
The successful applicant will possess excellent communication, interpersonal, and problem-solving skills. A bachelor's degree in Business Administration, Marketing, or a related field is preferred, along with a minimum of 5 years of progressive experience in retail management. You must be proficient in using retail management software and point-of-sale (POS) systems. This is an exciting opportunity for a results-oriented individual looking to make a significant impact in a fast-paced retail environment. If you are a natural leader with a passion for retail and a commitment to exceeding expectations, we encourage you to apply.
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0
Retail Operations Manager
40100 Kisumu
KES190000 Annually
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Our client is a growing retail enterprise seeking an experienced and dynamic Retail Operations Manager to oversee store operations and drive sales performance. This role requires a strategic leader who can optimize efficiency, enhance customer experience, and manage a team effectively. You will be responsible for developing and implementing operational strategies, managing inventory, ensuring visual merchandising standards are met, and monitoring key performance indicators to achieve business objectives. The ideal candidate will have a strong background in retail management, a proven ability to lead and motivate teams, and a deep understanding of retail best practices. You will work closely with store staff to ensure seamless operations, excellent customer service, and a positive shopping environment. Responsibilities include staff training and development, scheduling, performance management, and implementing company policies and procedures. You will also be involved in sales forecasting, budget management, and identifying opportunities for sales growth and cost reduction. This position requires excellent communication, problem-solving, and decision-making skills. The ability to adapt to a fast-paced retail environment and drive continuous improvement is essential. While this role involves hybrid work, you will spend significant time overseeing operations on the ground to ensure high standards are consistently maintained. We are looking for a proactive leader committed to delivering exceptional results and fostering a strong team culture. Your dedication to operational excellence will be key to the success of our retail outlets. Experience with retail management software and inventory control systems is highly desirable. This is an excellent opportunity for a seasoned retail professional to make a significant impact within a reputable organization.
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1
Senior E-commerce Operations Manager
40100 Kisumu
KES220000 Annually
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Our client is actively seeking a seasoned Senior E-commerce Operations Manager to oversee and optimize the daily functions of their online retail business. This is a fully remote role, offering the flexibility to manage operations from anywhere. You will be responsible for ensuring a seamless and efficient customer experience, from order placement through to delivery and post-purchase support. Key responsibilities include managing inventory levels, coordinating with fulfillment partners, optimizing shipping and logistics processes, and resolving customer service issues promptly and effectively. You will work closely with the marketing and IT teams to implement new features, promotions, and ensure website functionality. Developing and refining operational workflows, identifying areas for process improvement, and implementing solutions to enhance efficiency and reduce costs are crucial. Performance tracking and reporting on key operational metrics, such as order fulfillment time, shipping accuracy, inventory turnover, and customer satisfaction, will be a core part of your role. Experience with various e-commerce platforms (e.g., Shopify, Magento), order management systems (OMS), and warehouse management systems (WMS) is essential. The ideal candidate possesses strong analytical and problem-solving skills, meticulous attention to detail, and a proven ability to manage complex operational challenges in a fast-paced e-commerce environment. Excellent communication and leadership skills are required to manage relationships with internal teams and external vendors. This is an exciting opportunity to play a critical role in the growth and success of our client's online business by ensuring operational excellence.
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2
Retail Store Manager
40100 Kisumu
KES120000 Annually
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Our client, a vibrant and growing retail brand known for its curated selection of high-quality products, is seeking an energetic and results-driven Retail Store Manager for their location in **Kisumu, Kisumu, KE**. This role is hands-on, requiring a leader who can inspire a team, drive sales, and ensure an exceptional customer experience within the store.
As a Retail Store Manager, you will be responsible for all aspects of store operations, including managing staff, achieving sales targets, controlling inventory, and maintaining visual merchandising standards. Your leadership will be key to motivating your sales team, providing ongoing training and development, and fostering a positive and productive work environment. You will engage with customers, handle inquiries and complaints, and ensure that every visitor has a positive and memorable shopping experience.
Key responsibilities include developing and implementing local marketing initiatives to drive foot traffic and sales, managing the store's budget, and ensuring compliance with all company policies and procedures. You will also be responsible for inventory management, including ordering, receiving, and conducting regular stocktakes to minimize loss and optimize stock levels. The ability to analyze sales data, identify trends, and adapt strategies to meet business objectives is crucial.
Responsibilities:
As a Retail Store Manager, you will be responsible for all aspects of store operations, including managing staff, achieving sales targets, controlling inventory, and maintaining visual merchandising standards. Your leadership will be key to motivating your sales team, providing ongoing training and development, and fostering a positive and productive work environment. You will engage with customers, handle inquiries and complaints, and ensure that every visitor has a positive and memorable shopping experience.
Key responsibilities include developing and implementing local marketing initiatives to drive foot traffic and sales, managing the store's budget, and ensuring compliance with all company policies and procedures. You will also be responsible for inventory management, including ordering, receiving, and conducting regular stocktakes to minimize loss and optimize stock levels. The ability to analyze sales data, identify trends, and adapt strategies to meet business objectives is crucial.
Responsibilities:
- Lead and manage all day-to-day operations of the retail store.
- Recruit, train, motivate, and develop a high-performing sales team.
- Achieve and exceed store sales targets and key performance indicators (KPIs).
- Ensure exceptional customer service standards are met and exceeded.
- Manage inventory effectively, including ordering, receiving, stock control, and loss prevention.
- Maintain store visual merchandising standards and product presentation.
- Develop and implement local sales and marketing initiatives.
- Manage the store's budget, controlling expenses and optimizing profitability.
- Ensure compliance with all company policies, procedures, and health and safety regulations.
- Handle customer inquiries, issues, and complaints professionally and efficiently.
- Analyze sales data and store performance metrics to inform decision-making.
- Foster a positive and collaborative team environment.
- Bachelor's degree in Business Administration, Marketing, or a related field, or equivalent experience.
- Minimum of 5 years of experience in retail management, with a proven track record of success in driving sales and managing teams.
- Strong leadership, interpersonal, and communication skills.
- Excellent customer service and sales abilities.
- Experience in inventory management and visual merchandising.
- Proficiency in retail POS systems and inventory management software.
- Ability to analyze sales data and financial reports.
- Strong organizational and time management skills.
- A passion for retail and customer engagement.
- Ability to work flexible hours, including weekends and holidays.
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Senior Retail Operations Analyst
40100 Kisumu
KES450000 Annually
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Our client, a leading player in the retail sector, is seeking a data-driven and analytical Senior Retail Operations Analyst to join their fully remote team. This role is crucial for optimizing store performance, improving operational efficiency, and enhancing the overall customer experience across their extensive retail network. You will leverage data analytics to identify trends, develop actionable insights, and recommend strategies to drive sales, reduce costs, and streamline operations. The ideal candidate has a strong understanding of retail KPIs, proficiency in data analysis tools, and a proven ability to translate complex data into clear, impactful recommendations.
Responsibilities:
Responsibilities:
- Analyze retail sales data, inventory levels, customer traffic, and other operational metrics to identify trends, patterns, and areas for improvement.
- Develop and maintain dashboards and reports to track key performance indicators (KPIs) across all retail locations.
- Conduct in-depth analysis to understand the drivers of sales performance, customer behavior, and operational efficiency.
- Provide data-driven recommendations to optimize store layouts, merchandising, staffing, and promotional activities.
- Support the development and implementation of operational policies and procedures to enhance efficiency and consistency.
- Collaborate with regional managers, store managers, and cross-functional teams to implement operational changes and monitor their impact.
- Identify opportunities for cost savings and efficiency improvements within retail operations.
- Conduct financial analysis related to operational initiatives and investment proposals.
- Stay up-to-date with retail industry trends, best practices, and emerging technologies in operational analysis.
- Present findings and recommendations to senior management in a clear and concise manner.
- Assist in forecasting and budgeting processes related to retail operations.
- Ensure data integrity and accuracy in all reports and analyses.
- Bachelor's degree in Business Analytics, Statistics, Economics, Finance, or a related quantitative field.
- Minimum of 5 years of experience in retail operations analysis, business analysis, or a similar analytical role within the retail industry.
- Proven experience in analyzing large datasets and generating actionable insights.
- Strong proficiency in data analysis tools such as Excel (advanced), SQL, and data visualization software (e.g., Tableau, Power BI).
- Excellent understanding of retail KPIs and operational metrics.
- Strong analytical, problem-solving, and critical thinking skills.
- Exceptional written and verbal communication skills, with the ability to present complex data to non-technical audiences.
- Ability to work independently and manage multiple projects simultaneously in a remote environment.
- Detail-oriented with a commitment to accuracy.
- Experience with inventory management systems and point-of-sale (POS) data is a plus.
- Familiarity with the retail landscape in regions like Kisumu, Kisumu, KE is beneficial.
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4
Senior E-commerce Operations Manager
40100 Kisumu
KES5000000 Annually
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Our client, a leading online retailer, is seeking an experienced Senior E-commerce Operations Manager to oversee and optimize their online sales channels. This is a fully remote position, providing the flexibility to manage operations from anywhere. The ideal candidate will have a deep understanding of e-commerce platforms, logistics, supply chain management, and customer service excellence. You will be responsible for ensuring a seamless and efficient online shopping experience, from website management and order fulfillment to inventory control and delivery logistics. This role requires strong analytical skills, a proactive approach to problem-solving, and the ability to lead and motivate a remote team. Your expertise will be critical in driving sales growth and customer satisfaction.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Manage the day-to-day operations of the e-commerce platform, ensuring website functionality, performance, and security.
- Oversee order processing, fulfillment, and shipping operations to ensure timely and accurate delivery of products.
- Develop and implement strategies for inventory management, demand forecasting, and stock optimization.
- Monitor key e-commerce metrics (conversion rates, average order value, customer lifetime value) and provide actionable insights for improvement.
- Manage relationships with third-party logistics providers (3PLs) and shipping carriers.
- Implement and refine customer service protocols to ensure high levels of customer satisfaction.
- Identify and resolve operational issues, bottlenecks, and inefficiencies.
- Collaborate with marketing and IT teams to support online campaigns and website enhancements.
- Ensure compliance with all relevant regulations and industry best practices.
- Lead, mentor, and develop a remote team of operations specialists.
Qualifications:
- Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or a related field.
- Minimum of 6 years of experience in e-commerce operations, with a strong focus on online retail.
- Proven experience managing order fulfillment, inventory management, and logistics operations.
- In-depth knowledge of e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and associated tools.
- Strong analytical and problem-solving skills, with proficiency in data analysis and reporting.
- Excellent understanding of customer service best practices in an online environment.
- Demonstrated ability to lead and manage remote teams effectively.
- Strong negotiation and vendor management skills.
- Proficiency in project management and operational efficiency tools.
- Adaptable and able to thrive in a fast-paced, evolving e-commerce landscape.
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5
Remote E-commerce and Social Media Marketing Manager
40100 Kisumu
KES105000 Annually
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Our client is seeking a creative, results-oriented, and digitally savvy E-commerce and Social Media Marketing Manager to join their fully remote marketing team. In this pivotal role, you will be responsible for developing and executing comprehensive online marketing strategies to drive sales, enhance brand visibility, and foster customer engagement across e-commerce platforms and social media channels. Your responsibilities will include managing the company's social media presence, creating compelling content, and engaging with online communities. You will also oversee e-commerce website performance, optimize product listings, manage online advertising campaigns (e.g., Google Ads, Facebook Ads), and analyze key performance metrics to drive continuous improvement. The ideal candidate will possess a deep understanding of e-commerce operations, digital marketing trends, and social media best practices. Proven experience in developing and executing successful social media campaigns, managing online advertising budgets, and utilizing analytics tools (e.g., Google Analytics, social media insights) is essential. Excellent written and verbal communication skills are required for creating engaging content and interacting with online audiences. Strong analytical and problem-solving abilities, coupled with creativity and a strategic mindset, are critical for success. You must be a highly motivated self-starter with excellent organizational and time management skills, capable of thriving in a fully remote work environment. This role offers an exciting opportunity to shape our client's online presence and drive significant growth, all managed from your home office, contributing to businesses in the vibrant market of Kisumu, Kisumu, KE .
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Retail Operations Manager, E-commerce Focus
40102 Kisumu
KES220000 Annually
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Our client is seeking a dynamic and results-oriented Retail Operations Manager to oversee and optimize their retail operations, with a significant focus on e-commerce. This is a fully remote position, enabling you to manage operations from anywhere in Kenya. You will be responsible for ensuring seamless execution of retail processes, driving operational efficiency, and enhancing the customer experience across all touchpoints, especially online. Your role will involve managing inventory, optimizing order fulfillment, overseeing customer service standards, and implementing operational improvements to support business growth.
You will work closely with the e-commerce team, logistics partners, and store management (where applicable) to ensure a unified and positive brand experience. Key responsibilities include developing and enforcing operational policies and procedures, monitoring key performance indicators (KPIs) related to sales, inventory turnover, and customer satisfaction, and identifying opportunities for cost reduction and efficiency gains. The ideal candidate possesses strong leadership skills, a deep understanding of retail operations and e-commerce best practices, and excellent problem-solving abilities. This role demands meticulous attention to detail and the capacity to manage complex operations in a remote setting.
Responsibilities:
You will work closely with the e-commerce team, logistics partners, and store management (where applicable) to ensure a unified and positive brand experience. Key responsibilities include developing and enforcing operational policies and procedures, monitoring key performance indicators (KPIs) related to sales, inventory turnover, and customer satisfaction, and identifying opportunities for cost reduction and efficiency gains. The ideal candidate possesses strong leadership skills, a deep understanding of retail operations and e-commerce best practices, and excellent problem-solving abilities. This role demands meticulous attention to detail and the capacity to manage complex operations in a remote setting.
Responsibilities:
- Oversee day-to-day retail operations, ensuring efficiency and adherence to company standards.
- Manage inventory levels, stock control, and replenishment processes.
- Optimize order fulfillment and shipping processes for the e-commerce platform.
- Develop and implement operational policies and procedures.
- Monitor key performance indicators (KPIs) and report on operational performance.
- Identify and implement process improvements to enhance efficiency and reduce costs.
- Ensure a high standard of customer service across all channels.
- Collaborate with marketing and sales teams to support promotional activities.
- Manage vendor relationships and negotiate terms where applicable.
- Train and mentor operations staff.
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- Minimum of 5 years of experience in retail operations management, with significant exposure to e-commerce.
- Proven experience in inventory management, supply chain, and logistics.
- Strong understanding of retail POS systems and e-commerce platforms.
- Excellent leadership, communication, and organizational skills.
- Proficiency in data analysis and reporting.
- Ability to work independently and manage complex operations remotely.
- Problem-solving skills and a proactive approach to operational challenges.
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7
E-commerce & Social Media Marketing Manager (Remote)
40100 Kisumu
KES290000 Annually
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Our client, a fast-growing direct-to-consumer brand, is seeking a dynamic and results-oriented E-commerce & Social Media Marketing Manager to lead their digital strategy. This fully remote role is instrumental in driving online sales, building brand awareness, and engaging with customers across various digital channels. You will be responsible for developing and executing comprehensive marketing campaigns that leverage social media platforms, email marketing, and e-commerce optimization techniques. This is a fantastic opportunity to make a significant impact on our brand's growth from anywhere.
Key responsibilities include:
The ideal candidate will possess a Bachelor's degree in Marketing, Business Administration, or a related field, with at least 6 years of experience in e-commerce and social media marketing. Proven success in driving online sales and managing social media communities is essential. Strong analytical skills and proficiency with e-commerce platforms (e.g., Shopify, WooCommerce) and social media management tools are required. Excellent written and verbal communication skills are paramount for this remote role. Experience in managing paid social media advertising campaigns and SEO best practices is highly advantageous. This fully remote position offers the flexibility to lead our digital marketing efforts from anywhere, supporting our brand presence for customers in Kisumu, Kisumu, KE .
Key responsibilities include:
- Developing and implementing data-driven e-commerce and social media marketing strategies to increase online sales and customer acquisition.
- Managing all social media platforms (e.g., Facebook, Instagram, TikTok, Twitter), creating engaging content, and fostering community interaction.
- Overseeing the e-commerce website, ensuring a seamless user experience, optimizing product listings, and managing promotions.
- Developing and executing email marketing campaigns, segmenting audiences, and analyzing performance.
- Planning and managing digital advertising campaigns across various platforms (e.g., Google Ads, social media ads).
- Monitoring key performance indicators (KPIs) for e-commerce and social media, analyzing data, and generating actionable insights.
- Staying up-to-date with the latest trends in e-commerce, social media marketing, and digital advertising.
- Collaborating with creative teams to develop compelling marketing assets and campaign materials.
- Managing the marketing budget effectively and optimizing spend for maximum ROI.
- Conducting market research and competitor analysis to identify opportunities and threats.
The ideal candidate will possess a Bachelor's degree in Marketing, Business Administration, or a related field, with at least 6 years of experience in e-commerce and social media marketing. Proven success in driving online sales and managing social media communities is essential. Strong analytical skills and proficiency with e-commerce platforms (e.g., Shopify, WooCommerce) and social media management tools are required. Excellent written and verbal communication skills are paramount for this remote role. Experience in managing paid social media advertising campaigns and SEO best practices is highly advantageous. This fully remote position offers the flexibility to lead our digital marketing efforts from anywhere, supporting our brand presence for customers in Kisumu, Kisumu, KE .
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8
E-commerce Platform Manager
40100 Kisumu
KES280000 Annually
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Job Description
Our client is seeking a strategic and results-oriented E-commerce Platform Manager to lead their online sales operations on a fully remote basis. This role is responsible for overseeing the entire e-commerce platform, including website management, user experience optimization, conversion rate improvement, and online marketing integration. You will work closely with digital marketing, product, and customer service teams to ensure a cohesive and effective online presence that drives revenue growth. Your primary focus will be on enhancing the customer journey from discovery to post-purchase.
Key responsibilities include managing product catalog updates, optimizing website navigation and search functionality, implementing A/B testing strategies to improve user engagement and conversion rates, and analyzing website performance metrics using tools like Google Analytics. You will also be responsible for staying abreast of emerging e-commerce trends, competitor activities, and new technologies to maintain a competitive edge. This role requires a strong understanding of e-commerce best practices, SEO principles, and digital marketing channels, including social media advertising and email marketing.
The ideal candidate will possess excellent analytical skills, a keen eye for detail, and the ability to translate data insights into actionable strategies. You should be adept at managing cross-functional projects, communicating effectively with various stakeholders, and driving initiatives to completion in a remote setting. Experience with various e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and familiarity with marketing automation tools are essential. This is an exceptional opportunity for a proactive individual to take ownership of a critical business function and significantly contribute to our client's online success.
Qualifications:
Key responsibilities include managing product catalog updates, optimizing website navigation and search functionality, implementing A/B testing strategies to improve user engagement and conversion rates, and analyzing website performance metrics using tools like Google Analytics. You will also be responsible for staying abreast of emerging e-commerce trends, competitor activities, and new technologies to maintain a competitive edge. This role requires a strong understanding of e-commerce best practices, SEO principles, and digital marketing channels, including social media advertising and email marketing.
The ideal candidate will possess excellent analytical skills, a keen eye for detail, and the ability to translate data insights into actionable strategies. You should be adept at managing cross-functional projects, communicating effectively with various stakeholders, and driving initiatives to completion in a remote setting. Experience with various e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and familiarity with marketing automation tools are essential. This is an exceptional opportunity for a proactive individual to take ownership of a critical business function and significantly contribute to our client's online success.
Qualifications:
- Bachelor's degree in Marketing, Business Administration, or a related field.
- Minimum of 5 years of experience in e-commerce management and digital marketing.
- Proven experience with e-commerce platforms and website management.
- Strong understanding of SEO, SEM, social media marketing, and email marketing.
- Proficiency in web analytics tools (e.g., Google Analytics).
- Excellent analytical, problem-solving, and project management skills.
- Demonstrated ability to work independently and thrive in a remote work environment.
This advertiser has chosen not to accept applicants from your region.
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