What Jobs are available for Retail Salespersons in Nakuru?

• Identify and pursue new sales opportunities within the assigned territory.
• Build and maintain strong relationships with clients.
• Present and demonstrate products/services to potential customers.
• Negotiate sales contracts and close deals.
• Achieve and exceed sales targets and objectives.
• Provide excellent customer service and post-sale support.
• Prepare sales forecasts and reports.
• Manage a sales pipeline and track customer interactions.
• Stay up-to-date on market trends and competitor activities.
• Attend sales meetings and training sessions.

• Proven sales experience, preferably in a field sales role.
• Excellent communication, negotiation, and presentation skills.
• Strong understanding of the sales process and customer relationship management.
• Ability to travel extensively within the assigned territory.
• Self-motivated with a strong drive to achieve sales goals.
• Ability to work independently and manage time effectively.
• Proficiency in CRM software is a plus.
• A relevant diploma or degree is an advantage.

• Developing and executing strategic sales plans to achieve company objectives and sales targets.
• Identifying and acquiring new retail customers within the assigned territory.
• Building and nurturing strong, long-lasting relationships with existing clients.
• Presenting and demonstrating products to potential and existing customers.
• Negotiating terms of sales and service agreements.
• Managing inventory levels at client sites and ensuring timely replenishment.
• Providing excellent customer service and addressing client inquiries and concerns promptly.
• Monitoring market trends and competitor activities to identify new opportunities.
• Preparing regular sales reports and forecasts for management.
• Managing expense budgets and optimizing sales route planning.
• Ensuring compliance with company policies and procedures.
• Participating in sales training and product knowledge development sessions.
• Collaborating with marketing teams to implement promotional activities.
• Resolving customer complaints and ensuring customer satisfaction.
• Maintaining a professional image and representing the company effectively.

• Develop and execute sales strategies to meet or exceed monthly and quarterly sales objectives.
• Identify and prospect new business opportunities, expanding the customer base.
• Conduct regular market visits to assess product performance, competitor activities, and customer needs.
• Provide product information, demonstrations, and technical support to clients.
• Negotiate terms of sales, pricing, and delivery schedules.
• Manage customer accounts, ensuring timely order processing and delivery.
• Prepare and present regular sales reports to management, highlighting achievements, challenges, and market insights.
• Collaborate with the marketing team to implement promotional activities and product launches.
• Maintain a deep understanding of the company's product portfolio and market trends.
• Ensure adherence to company policies and ethical sales practices.

• Proven sales experience, preferably within the FMCG industry.
• Strong understanding of sales principles and customer relationship management.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in MS Office Suite and CRM software.
• A valid driver's license and willingness to travel within the territory.
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred.

• Develop and execute strategies to improve customer satisfaction and loyalty.
• Manage and mentor a remote team of customer service representatives.
• Establish and monitor key performance indicators (KPIs) for customer service operations.
• Analyze customer feedback and identify trends to drive service improvements.
• Resolve escalated customer complaints and issues effectively and efficiently.
• Implement and optimize customer support workflows and processes.
• Train new hires and provide ongoing coaching to the support team.
• Collaborate with other departments (e.g., Sales, Product) to ensure a seamless customer experience.
• Utilize CRM and customer service software to track interactions and manage inquiries.
• Stay informed about industry best practices and emerging customer service technologies.

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in customer service or customer experience management, with at least 2 years in a supervisory or managerial role.
• Proven experience in the e-commerce sector.
• Strong understanding of customer service principles and techniques.
• Proficiency with CRM software (e.g., Salesforce, Zendesk) and helpdesk platforms.
• Excellent problem-solving, communication, and interpersonal skills.
• Demonstrated ability to lead and motivate remote teams.
• Experience supporting customers in or around **Nakuru, Nakuru, KE** is a plus, but the role is fully remote.

We're Expanding to Nakuru Join Our Team as a CC (Customer Care) Representative

Location:
Nakuru, Kenya

Company:
iClear Wellife Service Limited

About Us

At iClear Wellife Service Limited
, we're redefining how homes and offices across Kenya access clean and purified drinking water.

Our mission is simple — to make safe, healthy, and reliable water accessible to everyone through
innovative purification systems
and
exceptional customer care
.

As part of our exciting expansion, we're opening a
new branch in Nakuru
— and we're looking for passionate and motivated
CC (Customer Care) Representative
to join our growing team.

Role Overview

The CC
will play a key role in supporting customers, promoting our products, and driving sales at our new Nakuru branch.

If you're a strong communicator, sales-driven, and enjoy helping people find the right solutions, this opportunity is for you.

Key Responsibilities

Serve as the first point of contact for customers with professionalism and warmth.

Promote and sell iClear water purification products to achieve set sales targets.

Build lasting customer relationships through follow-ups and after-sales support.

Handle customer inquiries, resolve issues promptly, and ensure satisfaction.

Support branch marketing activations and community engagement activities.

Maintain accurate sales and customer care records.

Work closely with technical and operations teams to ensure efficient service delivery.

Qualifications & Skills

Diploma or Bachelor's degree in Business, Marketing, Customer Service, or related field.

1–2 years of experience in customer care and sales (experience in water or home appliance products is an advantage).

Excellent communication and interpersonal skills.

Strong sales and negotiation abilities.

Self-motivated, proactive, and target-driven.

Fluent in English and Kiswahili.

What We Offer

Competitive base salary plus performance-based incentives.

Training and mentorship during branch setup and operations.

Career growth opportunities in a fast-growing company.

A collaborative and supportive work culture.

Be part of our journey as we bring clean, safe water closer to Nakuru homes and businesses

How to Apply:

Send your CV and a short cover letter to

Use the subject line: "CC Representative – Nakuru Branch"