6,296 Restaurant Supervisor jobs in Kenya
Brand Manager, Beverage Division
Posted 19 days ago
Job Viewed
Job Description
Our client, a leading player in the Fast-Moving Consumer Goods (FMCG) sector, is seeking an experienced and dynamic Brand Manager to oversee their beverage portfolio. This role requires a strategic thinker with a proven track record in brand development, marketing campaign execution, and market analysis. The successful candidate will be responsible for shaping brand strategies, driving market share, and ensuring brand consistency across all touchpoints.
Responsibilities:
Responsibilities:
- Develop and implement comprehensive brand strategies to enhance market position and consumer engagement.
- Conduct market research and competitive analysis to identify opportunities and threats.
- Manage the product lifecycle, from innovation and development to launch and post-launch evaluation.
- Oversee the development and execution of integrated marketing campaigns across various channels (digital, traditional, point-of-sale).
- Collaborate with sales, R&D, and supply chain teams to ensure effective product delivery and market penetration.
- Manage brand budgets, ensuring optimal allocation of resources for maximum ROI.
- Monitor brand performance metrics and provide regular reports to senior management.
- Lead cross-functional teams in brand-related projects and initiatives.
- Ensure brand messaging and visual identity are consistent and effectively communicated to target audiences.
- Build and maintain strong relationships with advertising agencies, media partners, and other external stakeholders.
- Analyze consumer insights to inform product development and marketing strategies.
- Contribute to the development of new product concepts and line extensions within the beverage category.
- Regularly assess packaging design and product positioning to maintain relevance and appeal.
- Bachelor's degree in Marketing, Business Administration, or a related field. An MBA is a plus.
- Minimum of 5 years of experience in brand management, preferably within the FMCG sector, with a focus on beverages.
- Proven experience in developing and executing successful marketing strategies and campaigns.
- Strong analytical skills with the ability to interpret market data and consumer insights.
- Excellent understanding of marketing principles, consumer behavior, and digital marketing trends.
- Proficiency in budget management and financial analysis.
- Strong leadership and project management skills, with the ability to influence and motivate teams.
- Exceptional communication, presentation, and interpersonal skills.
- Ability to work effectively in a fast-paced environment and manage multiple priorities.
- Creativity and a passion for building strong brands.
- This position is based in Eldoret, Uasin Gishu, KE , and will operate on a hybrid work model, requiring in-office presence a few days per week.
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Senior Brand Manager - Beverage Category
Posted 16 days ago
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Job Description
Our client, a rapidly growing FMCG company, is seeking an experienced and strategic Senior Brand Manager to lead their beverage portfolio. This hybrid role offers the best of both worlds, combining essential in-office collaboration with the flexibility of remote work. You will be responsible for developing and executing comprehensive brand strategies that drive market share, consumer engagement, and profitable growth. This includes managing product innovation pipelines, leading integrated marketing campaigns, analyzing market trends, and optimizing brand positioning. You will work closely with cross-functional teams, including sales, R&D, and supply chain, to ensure successful brand performance.
Key Responsibilities:
Key Responsibilities:
- Develop and implement long-term brand strategies for key beverage brands.
- Lead the creation and execution of integrated marketing plans, encompassing advertising, digital, PR, and in-store promotions.
- Manage the P&L for assigned brands, ensuring achievement of sales and profitability targets.
- Drive product innovation from concept development to launch, working closely with R&D and consumer insights teams.
- Conduct market analysis, identify consumer trends, and translate insights into actionable strategies.
- Monitor competitive landscape and adapt brand plans accordingly.
- Oversee brand messaging, visual identity, and ensure consistent brand experience across all touchpoints.
- Collaborate with sales teams to develop effective trade marketing programs.
- Manage external agencies (advertising, media, research) to deliver best-in-class campaign execution.
- Present brand performance reviews and strategic recommendations to senior leadership.
- A Bachelor's degree in Marketing, Business Administration, or a related field; MBA is a plus.
- Minimum of 6 years of progressive experience in brand management within the FMCG sector, with a significant focus on beverages.
- Proven track record of successfully launching and growing brands.
- Strong understanding of marketing principles, consumer behavior, and market dynamics.
- Excellent analytical skills, with the ability to interpret data and derive strategic insights.
- Exceptional leadership, communication, and presentation skills.
- Experience in managing cross-functional teams and external partners.
- Proficiency in market research tools and methodologies.
- Ability to thrive in a fast-paced, dynamic environment.
- Experience working in a hybrid model, balancing remote and office-based work.
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Remote Food Service Supervisor - Catering Operations
Posted 14 days ago
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Job Description
Our client, a renowned national catering service provider, is looking for a dedicated and experienced Remote Food Service Supervisor to manage and coordinate their catering operations. This fully remote role requires a proactive individual who can effectively oversee culinary teams, manage event logistics, and ensure the highest standards of food quality and safety, all without being physically present on-site. You will be responsible for assigning tasks to kitchen staff, monitoring food preparation and presentation, and ensuring adherence to recipes and dietary requirements. Your duties will include managing inventory, ordering supplies, and controlling food costs to maximize profitability. You will also liaise with clients to understand their needs, plan menus, and ensure successful execution of catering events. Excellent communication skills are paramount, as you will be interacting with chefs, event planners, clients, and delivery personnel remotely. You must be adept at using technology for communication, coordination, and reporting. The ideal candidate has a strong background in the food service industry, with proven experience in supervisory or management roles. Knowledge of food safety regulations (e.g., HACCP) and best practices in kitchen management is essential. While the role is remote, you will be responsible for ensuring smooth operations for events in various locations, including those near Nyeri, Nyeri, KE . You must possess exceptional organizational and problem-solving skills, with the ability to anticipate and resolve issues swiftly. A passion for food and excellent customer service is a must. If you are a leader in the culinary world seeking a flexible, remote opportunity to drive exceptional catering experiences, we want to hear from you.
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Remote Senior Guest Services Manager - Hospitality
Posted 5 days ago
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Job Description
Our client, a premier hospitality group, is seeking an experienced and dynamic Senior Guest Services Manager to oversee and elevate the guest experience. This is a fully remote position, allowing you to contribute to exceptional service standards from your chosen location. You will be responsible for developing and implementing guest service strategies, training and managing remote service teams, and ensuring consistent delivery of outstanding hospitality. The ideal candidate has a deep passion for service excellence, a thorough understanding of hospitality operations, and proven leadership skills in managing customer relations and resolving complex guest issues. You will be instrumental in maintaining brand reputation and fostering guest loyalty.
Key Responsibilities:
Key Responsibilities:
- Lead the development and implementation of innovative guest service initiatives.
- Oversee the daily operations of remote guest services teams, ensuring adherence to service standards.
- Monitor guest feedback across all platforms and implement service recovery strategies when necessary.
- Train, coach, and mentor guest services staff, fostering a culture of excellence.
- Develop and maintain standard operating procedures for guest services.
- Collaborate with other departments to ensure a seamless and positive guest experience.
- Manage escalated guest complaints and ensure swift, satisfactory resolutions.
- Analyze guest service metrics and report on performance trends to management.
- Identify opportunities to enhance guest satisfaction, loyalty, and repeat business.
- Stay current with industry trends and best practices in hospitality guest relations.
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related discipline.
- Minimum of 6 years of progressive experience in guest services or front office management within the hospitality sector.
- Demonstrated success in leading and managing teams, preferably in a remote or distributed setting.
- Exceptional understanding of hotel operations and customer service best practices.
- Strong analytical and problem-solving skills, with the ability to handle complex guest issues.
- Excellent interpersonal and communication skills, with a high degree of professionalism.
- Proficiency in hotel management software (PMS) and customer relationship management (CRM) systems.
- Ability to work flexible hours and manage multiple priorities effectively.
- A passion for creating memorable guest experiences.
- Fluency in English is essential; additional languages are a plus.
This advertiser has chosen not to accept applicants from your region.
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Remote Customer Success Manager - Hospitality
Posted 19 days ago
Job Viewed
Job Description
Our client, a leading innovator in hospitality technology solutions, is looking for a proactive and client-focused Remote Customer Success Manager to join their expanding team. This role is crucial in ensuring our clients, primarily hotels and tourism businesses, maximize the value of our platform. You will be the primary point of contact for a portfolio of clients, building strong relationships and understanding their unique operational challenges and goals. Your expertise will guide them through onboarding, adoption, and ongoing usage of our services, driving retention and customer satisfaction. This is a fully remote position, offering the flexibility to work from anywhere in **Kenya**, enabling you to connect with clients across different regions.
Key Responsibilities:
Key Responsibilities:
- Develop and maintain strong, long-lasting relationships with assigned hospitality clients.
- Onboard new clients, ensuring a smooth and successful implementation of our solutions.
- Proactively engage with clients to understand their needs, challenges, and objectives.
- Provide expert guidance on how to best utilize our platform to achieve their business goals.
- Monitor client usage and health, identifying at-risk accounts and implementing retention strategies.
- Conduct regular check-ins and business reviews with clients to assess satisfaction and identify opportunities for growth.
- Act as the voice of the customer internally, providing feedback to product and sales teams.
- Troubleshoot and resolve client issues, escalating complex problems when necessary.
- Identify opportunities for upsell and cross-sell within existing client accounts.
- Develop and share best practices and success stories with the client base.
- Track key customer success metrics, such as retention rates, churn, and expansion revenue.
- Stay informed about industry trends and best practices in hospitality and customer success.
- Collaborate with sales and marketing teams to ensure a seamless customer journey.
- Organize and conduct training sessions for clients on platform features and updates.
- Drive adoption and engagement with new features and services.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Proven experience in Customer Success, Account Management, or a similar client-facing role, preferably within the hospitality or tourism industry.
- Excellent communication, interpersonal, and presentation skills.
- Demonstrated ability to build rapport and trust with clients.
- Strong understanding of the hospitality and tourism sector.
- Experience with CRM software and customer success platforms.
- Ability to manage multiple priorities and work independently in a remote setting.
- Proactive, results-oriented, and passionate about customer satisfaction.
- Familiarity with SaaS products and their implementation is a plus.
- Must be fluent in English and possess strong written communication skills.
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Remote Customer Experience Manager (Hospitality)
Posted 19 days ago
Job Viewed
Job Description
Our client, a prominent player in the hospitality sector, is seeking an experienced and customer-centric Remote Customer Experience Manager. This role is fully remote, offering you the flexibility to manage customer interactions and drive service excellence from anywhere. You will be responsible for developing and implementing strategies that enhance the guest experience across all touchpoints, ensuring unparalleled satisfaction and loyalty. The ideal candidate will have a strong background in hospitality, a passion for service, and exceptional leadership and communication skills, with a proven ability to manage remote teams and customer feedback effectively. Responsibilities include:
- Designing and implementing customer experience strategies tailored to the hospitality industry.
- Overseeing the customer support function, ensuring prompt and effective resolution of guest inquiries and issues.
- Developing and managing online reputation management efforts, monitoring reviews, and responding appropriately.
- Creating and delivering training programs for remote customer service staff on service standards and best practices.
- Analyzing customer feedback data (surveys, reviews, social media) to identify areas for improvement.
- Collaborating with marketing and operations teams to ensure a consistent and exceptional brand experience.
- Developing and implementing loyalty programs and initiatives to foster repeat business.
- Managing customer service platforms and tools to optimize efficiency.
- Troubleshooting and resolving complex customer complaints with empathy and professionalism.
- Staying updated on industry trends and best practices in customer experience management within hospitality.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in customer experience, guest relations, or customer service management, preferably within the hospitality industry.
- Demonstrated success in developing and implementing customer experience strategies.
- Excellent understanding of customer service principles and techniques.
- Strong analytical skills with the ability to interpret customer data and feedback.
- Exceptional communication, interpersonal, and problem-solving abilities.
- Proficiency in CRM software and customer service platforms.
- Proven leadership skills, with experience managing remote teams being a significant advantage.
- Ability to maintain a positive and professional demeanor in a remote work environment.
- A genuine passion for service and creating memorable guest experiences.
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Brand Manager - Premium Food & Beverage
Posted 19 days ago
Job Viewed
Job Description
Our client, a leading name in the Fast-Moving Consumer Goods (FMCG) sector, is actively seeking an experienced and visionary Brand Manager to oversee their premium food and beverage portfolio. This is a fully remote position, offering the flexibility to shape brand strategy from any location. The successful candidate will be responsible for developing and implementing comprehensive brand strategies that enhance brand equity, drive market share, and achieve profitable growth. This includes conducting market research and competitive analysis, identifying consumer insights, and translating them into actionable brand plans. You will lead the development of marketing campaigns across various channels, including digital, social media, ATL, and BTL activities, ensuring consistent brand messaging and execution. Managing the brand budget, tracking performance against key metrics, and optimizing marketing spend for maximum ROI are crucial aspects of this role. Collaboration with cross-functional teams, including sales, product development, and agencies, is essential to ensure successful product launches and ongoing brand management. A strong understanding of the FMCG landscape, consumer behavior, and branding principles is required. Experience in the food and beverage industry, particularly with premium brands, is highly desirable. This role demands a strategic thinker with exceptional analytical, communication, and leadership skills. The ability to influence stakeholders and drive consensus across different departments is vital. We are looking for a proactive and results-oriented individual who is passionate about building strong, iconic brands. This remote opportunity allows you to contribute your expertise to a globally recognized company, impacting brand perception and consumer engagement on a large scale. Your creativity and strategic acumen will be key in elevating our premium offerings in a competitive marketplace. You will be empowered to innovate and implement new strategies that resonate with target consumers. The ideal candidate possesses a deep understanding of brand storytelling and can effectively communicate the unique value proposition of our products. This position, conceptually situated in Kericho, Kericho, KE , is to be performed entirely remotely.
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Revenue Manager - Hospitality
Posted 19 days ago
Job Viewed
Job Description
Our client, a prestigious hospitality group known for its exceptional guest experiences and high standards, is seeking a strategic and analytical Revenue Manager. This is a fully remote position, allowing you to contribute to the success of their properties from anywhere. The ideal candidate will have a deep understanding of revenue management principles, pricing strategies, and market analysis within the hotel industry. You will be responsible for maximizing revenue and profitability by forecasting demand, optimizing pricing and inventory, and implementing effective revenue management strategies across multiple properties. Your expertise will be crucial in driving financial performance and maintaining a competitive edge.
Key Responsibilities:
Key Responsibilities:
- Develop and implement effective pricing and inventory management strategies to optimize revenue across all distribution channels.
- Forecast demand accurately for all room types and market segments.
- Analyze market trends, competitor pricing, and historical data to identify opportunities and risks.
- Collaborate with sales, marketing, and operations teams to align revenue strategies with overall business objectives.
- Develop and manage the annual revenue budget.
- Monitor key performance indicators (KPIs) and provide regular reports on revenue performance, occupancy, and average daily rate (ADR).
- Implement and manage revenue management systems and tools.
- Conduct regular business reviews to assess strategy effectiveness and identify areas for improvement.
- Ensure optimal room inventory and pricing across all online travel agencies (OTAs) and direct booking channels.
- Stay abreast of industry best practices and emerging trends in revenue management.
- Bachelor's degree in Hospitality Management, Business Administration, Finance, or a related field.
- Minimum of 5 years of experience in revenue management within the hotel industry.
- Proven track record of successfully increasing revenue and profitability for hotels.
- Strong understanding of revenue management systems (e.g., IDeaS, Duetto) and property management systems (PMS).
- Excellent analytical, forecasting, and problem-solving skills.
- Proficiency in data analysis and reporting tools.
- Strong communication and interpersonal skills, with the ability to influence stakeholders.
- Ability to work independently and manage multiple properties from a remote setting.
- Strategic thinker with a proactive and results-oriented approach.
- Knowledge of the Kenyan hospitality market is a plus.
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7
Guest Relations Manager - Hospitality
Posted 8 days ago
Job Viewed
Job Description
Our client, a distinguished hospitality establishment renowned for its exceptional service, is seeking a dynamic and customer-focused Guest Relations Manager. This on-site role, located in the vibrant **Ruiru, Kiambu, KE** area, is integral to ensuring an unparalleled guest experience. The Guest Relations Manager will be responsible for overseeing all guest interactions, resolving concerns promptly and effectively, and proactively identifying opportunities to enhance guest satisfaction. The ideal candidate will possess exceptional interpersonal skills, a keen eye for detail, and a passion for service excellence. You will lead a team of front-desk and concierge staff, setting high standards for professionalism and attentiveness. This role requires a hands-on approach, a positive attitude, and the ability to anticipate guest needs. You will be the embodiment of our client's commitment to creating memorable stays for every visitor.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Manage and lead the front desk, concierge, and guest services teams to ensure seamless operations.
- Oversee guest arrivals and departures, ensuring efficient check-in and check-out processes.
- Handle guest inquiries, requests, and complaints with professionalism, empathy, and efficiency.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Proactively identify and address potential guest issues before they arise.
- Coordinate with various hotel departments (e.g., housekeeping, F&B, maintenance) to ensure guest needs are met.
- Maintain a high standard of product knowledge of the hotel's services, amenities, and local attractions.
- Collect and analyze guest feedback to identify areas for improvement.
- Assist in training and development of guest-facing staff to uphold service standards.
- Ensure the overall ambiance and presentation of the lobby and public areas meet the highest standards.
Qualifications:
- Diploma or Bachelor's degree in Hospitality Management, Tourism, or a related field.
- Minimum of 5 years of experience in guest services or front office management within the hospitality industry.
- Proven track record of delivering exceptional customer service.
- Excellent leadership, communication, and interpersonal skills.
- Strong problem-solving abilities and conflict resolution skills.
- Proficiency in hotel management software (PMS) and standard office applications.
- A polished and professional appearance.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- A genuine passion for hospitality and a commitment to exceeding guest expectations.
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Global Revenue Manager - Hospitality
Posted 19 days ago
Job Viewed
Job Description
Our client, a leading player in the hospitality sector, is looking for an experienced Global Revenue Manager to lead their revenue management strategies. This position is entirely remote, providing an exceptional opportunity for professionals to contribute to global operations from their chosen location. The successful candidate will be responsible for developing and implementing dynamic pricing strategies, forecasting demand, and optimizing revenue across multiple properties. You will analyze market trends, competitor activities, and historical data to identify opportunities for revenue growth and market share expansion. This role involves close collaboration with property management teams, sales, and marketing departments to ensure cohesive strategy execution. Key responsibilities include setting room rates, managing inventory, and implementing promotional strategies to maximize profitability. You will develop and maintain comprehensive reports and dashboards to track key performance indicators (KPIs) and provide insights to senior management. The ideal candidate will possess a strong analytical mindset, excellent quantitative skills, and a proven ability to translate data into actionable strategies. Proficiency in revenue management software and tools is essential. This remote role requires outstanding communication and leadership skills, enabling effective collaboration with diverse teams worldwide. You must be a self-disciplined, results-oriented individual with a passion for the hospitality industry and a talent for strategic thinking. The ability to adapt to changing market conditions and drive continuous improvement in revenue performance is paramount. We are seeking a strategic thinker who can bring innovative ideas to our revenue management practices and significantly impact the company's financial success. This role offers a competitive salary and benefits, along with the chance to work with a globally recognized brand in a flexible, remote setting. Your expertise will be crucial in shaping the financial future of our hospitality ventures.
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