Showing 154 Resorts jobs in Kisumu
Executive Chef - Luxury Resort
Posted 2 days ago
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Job Description
Our client, a prestigious 5-star luxury resort located on the shores of Lake Victoria, is seeking a highly accomplished and creative Executive Chef to lead its culinary operations. This pivotal role demands a passion for exceptional cuisine, impeccable leadership skills, and a deep understanding of fine dining standards. You will be responsible for overseeing all aspects of the kitchen, from menu development and food preparation to staff management and cost control, ensuring an unparalleled dining experience for our discerning guests.
Responsibilities:
Responsibilities:
- Develop and execute innovative, high-quality menus for all resort dining outlets, including fine dining, casual, and banqueting services.
- Lead, train, and mentor a diverse kitchen brigade, fostering a positive and professional work environment.
- Ensure the highest standards of food quality, presentation, and hygiene are consistently maintained.
- Manage kitchen operations efficiently, including inventory control, procurement, and waste reduction.
- Develop and manage the culinary budget, controlling food costs and labor expenses without compromising quality.
- Collaborate with the Food and Beverage Manager to create exceptional dining experiences and special events.
- Stay abreast of current culinary trends, techniques, and sourcing of premium ingredients.
- Implement and enforce strict health and safety regulations (HACCP).
- Conduct regular performance evaluations for kitchen staff.
- Oversee menu costing and profitability analysis for all culinary offerings.
- Contribute to the overall success and reputation of the resort through exceptional culinary leadership.
- Manage relationships with suppliers and ensure the timely delivery of high-quality produce.
- Conduct tasting sessions and refine dishes to meet guest expectations and culinary standards.
- Culinary degree from a recognized institution or equivalent professional experience.
- Minimum of 8 years of progressive experience in high-end kitchens, with at least 3-5 years in an Executive Chef or Head Chef role, preferably in a luxury hotel or resort setting.
- Proven track record of creating innovative and critically acclaimed cuisine.
- Strong leadership, management, and communication skills.
- In-depth knowledge of food safety and sanitation standards (e.g., HACCP).
- Proficiency in kitchen management software, inventory control, and cost analysis.
- Ability to work under pressure and manage multiple tasks in a fast-paced environment.
- Excellent understanding of fine dining etiquette and guest service standards.
- Creative flair and a passion for culinary excellence.
- Experience in managing diverse kitchen teams.
- A portfolio showcasing signature dishes and successful menu implementations would be an advantage.
- Fluency in English is required; knowledge of local languages is a plus.
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0
Senior Hotel Operations Manager - Luxury Resorts
Posted 2 days ago
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Job Description
Our client is seeking a highly accomplished and seasoned Senior Hotel Operations Manager to lead and elevate the operational excellence of their luxury resort properties. This is a unique, fully remote position that requires a strategic thinker with a deep understanding of all facets of hotel management, from guest services and F&B to housekeeping and facilities maintenance. You will be responsible for setting operational standards, driving efficiency, enhancing the guest experience, and ensuring profitability across multiple remote locations. As a remote leader, you will leverage technology to oversee operations, conduct virtual inspections, manage department heads, and implement best practices. Your role will involve developing and executing operational strategies, managing budgets, optimizing staffing levels, and ensuring compliance with health, safety, and service standards. The ideal candidate will possess extensive experience in luxury hospitality management, with a proven ability to lead diverse teams and deliver exceptional guest satisfaction. Strong financial acumen, robust problem-solving skills, and a passion for creating memorable guest experiences are essential. You will be adept at utilizing hotel management software and communication platforms to maintain seamless operations and foster a positive work environment for on-site staff. This position demands excellent leadership, communication, and organizational skills, along with a proactive approach to identifying and addressing operational challenges. You will work closely with marketing, sales, and corporate teams to align operational strategies with overall business objectives. This is an exceptional opportunity for a dedicated hospitality professional to exert significant influence over luxury hotel operations from a remote setting, driving innovation and maintaining the highest standards of service.
Responsibilities:
Responsibilities:
- Oversee day-to-day operations of luxury hotel properties remotely.
- Develop and implement operational strategies to enhance guest satisfaction and profitability.
- Manage departmental budgets and control operational costs effectively.
- Ensure adherence to high standards of service, quality, and safety across all properties.
- Lead, motivate, and manage on-site operational teams through virtual communication.
- Conduct remote performance evaluations and provide constructive feedback.
- Drive continuous improvement initiatives in operational efficiency and guest experience.
- Collaborate with sales, marketing, and corporate management to achieve business goals.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 8 years of progressive experience in hotel operations management, preferably in luxury settings.
- Demonstrated success in managing multiple properties or departments.
- Strong financial management and budgeting skills.
- Excellent leadership, communication, and problem-solving abilities.
- Proficiency in hotel management software and virtual collaboration tools.
- Ability to thrive in a fully remote work environment and manage teams effectively from a distance.
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Senior Hospitality Operations Manager - Luxury Resorts
Posted 2 days ago
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Job Description
Our client, a prestigious hospitality group, is seeking an experienced and dynamic Senior Hospitality Operations Manager to oversee the operational excellence of their luxury resorts. This is a fully remote position, where you will leverage your expertise to guide and mentor resort management teams, ensuring unparalleled guest experiences and efficient operational workflows. You will be responsible for setting high standards in service delivery, maintaining brand integrity, and driving profitability across multiple properties. The ideal candidate possesses a comprehensive understanding of luxury hospitality operations, including F&B, rooms division, guest services, and facility management. You will work closely with General Managers, department heads, and corporate teams to implement best practices, develop strategic initiatives, and ensure adherence to brand standards. Key responsibilities include developing operational budgets, optimizing resource allocation, implementing quality control measures, managing staff training and development, and ensuring compliance with health, safety, and hygiene regulations. Experience with property management systems (PMS), point-of-sale (POS) systems, and revenue management strategies is essential. You will also be responsible for crisis management, guest complaint resolution, and driving continuous improvement initiatives to enhance guest satisfaction and operational efficiency. This role requires exceptional leadership, strategic thinking, and strong financial acumen. Excellent communication and interpersonal skills are vital for effective collaboration with diverse teams in a remote capacity.
Key Responsibilities:
Key Responsibilities:
- Oversee the day-to-day operations of luxury resorts, ensuring high standards of service and guest satisfaction.
- Develop and implement operational strategies to enhance efficiency, profitability, and guest experience.
- Manage and mentor General Managers and department heads across multiple properties.
- Ensure adherence to brand standards, service protocols, and operational policies.
- Develop and manage operational budgets, controlling costs and maximizing revenue.
- Implement quality assurance programs and conduct regular operational audits.
- Oversee staffing, training, and development initiatives to ensure a motivated and skilled workforce.
- Ensure compliance with all health, safety, and hygiene regulations.
- Manage vendor relationships and procurement processes.
- Drive continuous improvement initiatives to optimize operational performance.
- Act as a point of escalation for critical operational issues and guest concerns.
- Analyze operational data and financial reports to identify trends and opportunities for growth.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Extensive experience in senior management roles within the luxury hospitality sector.
- Proven track record of successfully managing resort operations and driving profitability.
- In-depth knowledge of all aspects of hotel operations, including F&B, Rooms Division, and Guest Services.
- Strong understanding of financial management, budgeting, and P&L responsibilities.
- Experience with Property Management Systems (PMS) and other hospitality software.
- Excellent leadership, team-building, and motivational skills.
- Exceptional problem-solving and decision-making abilities.
- Strong communication, negotiation, and interpersonal skills.
- Ability to work independently and effectively manage multiple priorities in a remote setting.
- Commitment to delivering outstanding guest experiences.
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2
Head Resort Operations Manager
Posted 2 days ago
Job Viewed
Job Description
We are seeking an experienced and dynamic Head Resort Operations Manager to oversee all aspects of our client's premier hospitality establishment in the heart of Kisumu, Kisumu, KE . This pivotal role involves managing day-to-day operations, ensuring exceptional guest experiences, and driving profitability. You will be responsible for leading and motivating a diverse team of hospitality professionals, including front desk staff, housekeeping, food and beverage services, and groundskeeping. Your duties will encompass developing and implementing operational strategies, setting service standards, and ensuring compliance with health, safety, and hygiene regulations. A key aspect of this role is financial management, including budget development, cost control, and revenue maximization. You will also be involved in marketing initiatives, strategic planning, and maintaining strong relationships with vendors and local authorities. The ideal candidate will possess a proven track record in resort or hotel management, demonstrating strong leadership, excellent communication, and problem-solving skills. A passion for customer service and a deep understanding of the hospitality industry are essential. This role offers a blend of on-site supervision and strategic planning, with some flexibility for remote work on specific administrative tasks, making it a 'Hybrid' opportunity. We expect candidates to be adept at managing operational challenges, fostering a positive work environment, and consistently exceeding guest expectations. Your ability to analyze performance metrics and implement improvements will be crucial to the success of the resort. This is a challenging yet rewarding position for a seasoned professional looking to make a significant impact.
Responsibilities:
Responsibilities:
- Oversee daily operations of the resort, including guest services, F&B, housekeeping, and maintenance.
- Develop and implement strategic plans to enhance guest satisfaction and operational efficiency.
- Manage departmental budgets, control costs, and maximize revenue generation.
- Lead, train, and motivate a team of hospitality professionals to ensure high performance standards.
- Ensure compliance with all health, safety, and environmental regulations.
- Monitor market trends and competitor activities to identify opportunities for growth.
- Handle guest complaints and resolve issues promptly and effectively.
- Maintain relationships with suppliers and local stakeholders.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in hotel or resort management.
- Proven leadership and team management skills.
- Excellent understanding of hotel operations, including P&L management.
- Strong communication, interpersonal, and customer service skills.
- Proficiency in property management systems and Microsoft Office Suite.
- Ability to work under pressure and make sound decisions.
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3
Remote Senior Guest Services Manager - Hospitality
Posted 2 days ago
Job Viewed
Job Description
Our client, a premier hospitality group, is seeking an experienced and dynamic Senior Guest Services Manager to oversee and elevate the guest experience. This is a fully remote position, allowing you to contribute to exceptional service standards from your chosen location. You will be responsible for developing and implementing guest service strategies, training and managing remote service teams, and ensuring consistent delivery of outstanding hospitality. The ideal candidate has a deep passion for service excellence, a thorough understanding of hospitality operations, and proven leadership skills in managing customer relations and resolving complex guest issues. You will be instrumental in maintaining brand reputation and fostering guest loyalty.
Key Responsibilities:
Key Responsibilities:
- Lead the development and implementation of innovative guest service initiatives.
- Oversee the daily operations of remote guest services teams, ensuring adherence to service standards.
- Monitor guest feedback across all platforms and implement service recovery strategies when necessary.
- Train, coach, and mentor guest services staff, fostering a culture of excellence.
- Develop and maintain standard operating procedures for guest services.
- Collaborate with other departments to ensure a seamless and positive guest experience.
- Manage escalated guest complaints and ensure swift, satisfactory resolutions.
- Analyze guest service metrics and report on performance trends to management.
- Identify opportunities to enhance guest satisfaction, loyalty, and repeat business.
- Stay current with industry trends and best practices in hospitality guest relations.
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related discipline.
- Minimum of 6 years of progressive experience in guest services or front office management within the hospitality sector.
- Demonstrated success in leading and managing teams, preferably in a remote or distributed setting.
- Exceptional understanding of hotel operations and customer service best practices.
- Strong analytical and problem-solving skills, with the ability to handle complex guest issues.
- Excellent interpersonal and communication skills, with a high degree of professionalism.
- Proficiency in hotel management software (PMS) and customer relationship management (CRM) systems.
- Ability to work flexible hours and manage multiple priorities effectively.
- A passion for creating memorable guest experiences.
- Fluency in English is essential; additional languages are a plus.
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4
Remote Hospitality Guest Experience Manager
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking an exceptional Remote Hospitality Guest Experience Manager to elevate guest satisfaction and service standards across their properties. This is a fully remote position, allowing you to manage and enhance guest experiences virtually. The ideal candidate will possess a passion for hospitality, a keen eye for detail, and a proven ability to implement strategies that create memorable and positive guest interactions. You will be instrumental in developing and overseeing service protocols, training staff remotely, and ensuring consistent excellence in every guest touchpoint.
Key Responsibilities:
Key Responsibilities:
- Develop and implement comprehensive guest experience strategies to exceed expectations.
- Design and oversee remote training programs for front-line staff on service excellence and guest engagement.
- Monitor and analyze guest feedback from various channels (surveys, reviews, social media) and identify areas for improvement.
- Develop action plans based on feedback to address service gaps and enhance guest satisfaction.
- Ensure consistent delivery of high-quality service across all touchpoints.
- Create and maintain service standards and operating procedures.
- Collaborate with marketing and operations teams to develop guest-centric initiatives and promotions.
- Manage online reputation and respond to guest reviews promptly and professionally.
- Identify opportunities to personalize guest experiences and build loyalty.
- Stay updated on industry best practices and emerging trends in hospitality guest services.
- Lead remote team meetings focused on service improvement and guest satisfaction.
- Analyze operational data to identify trends impacting guest experience.
- Proven experience (5+ years) in hospitality management, with a strong focus on guest relations and service quality.
- Demonstrated success in developing and implementing guest experience programs.
- Excellent understanding of hospitality operations and service standards.
- Strong analytical skills to interpret guest feedback and operational data.
- Exceptional communication, interpersonal, and leadership skills, particularly in a remote environment.
- Ability to train and motivate staff virtually.
- Proficiency in customer relationship management (CRM) systems and feedback platforms.
- Creative and proactive approach to problem-solving.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
- Ability to work independently, manage multiple projects, and meet deadlines.
- A passion for creating outstanding guest experiences.
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5
Remote Senior Hospitality Guest Relations Manager
Posted 2 days ago
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Job Description
Our client is seeking an exceptional Senior Remote Hospitality Guest Relations Manager to enhance guest experiences and ensure outstanding service delivery. This is a fully remote position, offering the flexibility to manage guest relations and service excellence from anywhere. You will be responsible for developing and implementing strategies to elevate guest satisfaction, resolving complex guest issues, and fostering a culture of exceptional hospitality. The ideal candidate will possess extensive experience in the hospitality industry, with a proven track record in guest services, customer relations, and service recovery. You will leverage your expertise to train and guide remote customer service teams, analyze guest feedback, and implement improvements to service standards. This role requires strong leadership, excellent communication skills, and the ability to empathize with guests while upholding service standards. You will work closely with hotel management, marketing, and operational teams to ensure a cohesive and positive guest journey. Responsibilities include managing guest feedback channels, overseeing online reputation, developing loyalty programs, and ensuring prompt and effective resolution of guest complaints. As a remote manager, you will need to excel in digital communication and collaboration, maintaining high levels of engagement with your team and stakeholders. If you are passionate about creating memorable guest experiences and thrive in a dynamic, remote work environment, we invite you to apply.
Responsibilities:
Responsibilities:
- Develop and implement strategies to enhance overall guest satisfaction and loyalty.
- Oversee and manage online guest reviews and social media presence.
- Develop and maintain service standards and operational procedures for guest relations.
- Train, mentor, and manage remote guest relations team members.
- Address and resolve escalated guest complaints and service issues effectively and professionally.
- Analyze guest feedback data to identify trends and recommend service improvements.
- Collaborate with hotel departments to ensure a seamless guest experience.
- Develop and implement guest recognition and loyalty programs.
- Monitor industry best practices in hospitality guest relations.
- Act as a brand ambassador, embodying the company's commitment to exceptional service.
- Prepare reports on guest satisfaction metrics and service performance.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hospitality guest relations, customer service management, or a related role.
- Demonstrated experience in developing and implementing guest service strategies.
- Strong understanding of the hospitality industry and best practices in customer service.
- Excellent leadership, communication, and interpersonal skills, particularly in a remote setting.
- Proficiency in customer relationship management (CRM) software and online reputation management tools.
- Ability to remain calm and professional under pressure and handle challenging situations effectively.
- Strong analytical skills with the ability to interpret guest feedback and data.
- Experience in training and managing remote teams is highly desirable.
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6
Senior Hotel Operations Manager - Luxury Properties
Posted 2 days ago
Job Viewed
Job Description
Our client, a prestigious international hospitality group, is seeking an experienced and dynamic Senior Hotel Operations Manager to oversee their luxury properties. This is a fully remote role, offering a unique opportunity to manage operations, drive service excellence, and optimize profitability from a distance. You will be responsible for setting operational standards, managing departmental heads remotely, ensuring guest satisfaction, and maintaining the brand's reputation for exceptional quality. The ideal candidate possesses extensive experience in luxury hotel management, strong leadership capabilities, and a profound understanding of all hotel departments, from F&B and rooms division to sales and marketing. Responsibilities:
- Provide strategic leadership and remote oversight for all hotel operations, ensuring consistent delivery of superior guest experiences.
- Develop and implement operational policies and procedures to align with the brand's luxury standards and service expectations.
- Manage and mentor remote departmental managers, fostering a high-performance culture and ensuring effective team collaboration.
- Oversee budgeting, financial performance, and revenue management strategies to maximize profitability.
- Monitor guest feedback and implement action plans to address concerns and continuously enhance service quality.
- Ensure compliance with all health, safety, and sanitation regulations.
- Collaborate with the sales and marketing teams to drive occupancy rates and develop innovative packages and promotions.
- Manage vendor relationships and oversee procurement to ensure cost-effectiveness and quality.
- Conduct regular performance reviews for direct reports and contribute to the development of talent within the organization.
- Stay abreast of industry trends, competitor activities, and emerging best practices in luxury hospitality.
- Act as a brand ambassador, upholding the values and reputation of the hotel group.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- A minimum of 8 years of progressive experience in hotel operations management, with a strong focus on luxury properties.
- Proven track record of successfully managing hotel operations, P&L responsibility, and driving guest satisfaction.
- Extensive knowledge of all hotel departments, including Rooms Division, Food & Beverage, Sales & Marketing, and Finance.
- Exceptional leadership, communication, and interpersonal skills, with the ability to inspire and motivate remote teams.
- Strong analytical and problem-solving abilities, with a strategic approach to operational challenges.
- Proficiency in hotel management software (PMS, POS) and relevant operational tools.
- Ability to work independently, manage time effectively, and thrive in a remote work environment.
- A passion for hospitality and a commitment to delivering unparalleled guest experiences.
- Fluency in English is required; additional languages are a plus.
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7
Senior Hospitality Operations Manager, Luxury Properties
Posted 2 days ago
Job Viewed
Job Description
Our client, a leader in luxury hospitality, is seeking a seasoned Senior Hospitality Operations Manager to oversee and enhance the guest experience across their premium properties. This is a fully remote strategic role, requiring extensive experience in hotel management, exceptional leadership skills, and a keen eye for detail. You will be responsible for setting operational standards, developing and implementing service excellence initiatives, and ensuring the seamless execution of all hotel operations, including F&B, housekeeping, front office, and guest services. A deep understanding of luxury hospitality trends and guest expectations is essential.
Key responsibilities include managing budgets, controlling costs, and optimizing revenue streams for the properties. You will lead and motivate a team of on-site managers and staff, fostering a culture of exceptional service and continuous improvement. Developing and maintaining strong relationships with key stakeholders, including property owners and vendors, will be critical. You will also be responsible for ensuring compliance with health, safety, and quality standards, and implementing innovative solutions to enhance the guest journey. Performance analysis and reporting to senior management will be a regular duty.
The ideal candidate will have a Bachelor's degree in Hospitality Management, Business Administration, or a related field, with a minimum of 7 years of progressive experience in luxury hotel operations management. Proven experience in a senior leadership role within high-end hotels or resorts is required. Excellent understanding of hotel management systems (PMS), F&B operations, and revenue management principles is crucial. Strong financial acumen, exceptional interpersonal and communication skills, and the ability to inspire and lead teams are paramount. This remote position offers the unique opportunity to influence the operational success of prestigious properties from anywhere, contributing to unparalleled guest satisfaction.
While the central coordination for this role is connected to Kisumu, Kisumu, KE , the position is entirely remote, providing you with the flexibility to work from any approved location.
Key responsibilities include managing budgets, controlling costs, and optimizing revenue streams for the properties. You will lead and motivate a team of on-site managers and staff, fostering a culture of exceptional service and continuous improvement. Developing and maintaining strong relationships with key stakeholders, including property owners and vendors, will be critical. You will also be responsible for ensuring compliance with health, safety, and quality standards, and implementing innovative solutions to enhance the guest journey. Performance analysis and reporting to senior management will be a regular duty.
The ideal candidate will have a Bachelor's degree in Hospitality Management, Business Administration, or a related field, with a minimum of 7 years of progressive experience in luxury hotel operations management. Proven experience in a senior leadership role within high-end hotels or resorts is required. Excellent understanding of hotel management systems (PMS), F&B operations, and revenue management principles is crucial. Strong financial acumen, exceptional interpersonal and communication skills, and the ability to inspire and lead teams are paramount. This remote position offers the unique opportunity to influence the operational success of prestigious properties from anywhere, contributing to unparalleled guest satisfaction.
While the central coordination for this role is connected to Kisumu, Kisumu, KE , the position is entirely remote, providing you with the flexibility to work from any approved location.
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8
Senior Revenue Manager - Luxury Hotels
Posted 2 days ago
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Job Description
Our client, a prestigious hospitality group, is seeking an experienced Senior Revenue Manager to oversee revenue management strategies for their luxury hotel portfolio. This is a fully remote position, offering flexibility while driving profitability for key properties. You will be responsible for developing and implementing dynamic pricing strategies, optimizing occupancy, and maximizing revenue across all channels. This includes forecasting demand, analyzing market trends, and identifying new revenue opportunities. The ideal candidate will have a proven track record in revenue management within the luxury hotel sector, with a deep understanding of distribution channels, yield management, and competitor analysis. You will work closely with on-site hotel management teams (remotely) to ensure effective execution of revenue strategies and provide ongoing training and support. Key responsibilities include managing the group's inventory, setting room rates, and developing promotional offers. Proficiency in leading revenue management systems (e.g., IDeaS, Duetto) and advanced Excel skills is essential. This remote role requires exceptional analytical, communication, and leadership skills. You must be adept at data interpretation and able to translate insights into actionable plans. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred. The ability to work independently, manage multiple projects, and collaborate effectively with diverse teams in a virtual environment is paramount. You will be instrumental in driving the financial success of our client's properties, with a strategic focus on locations around Kisumu, Kisumu, KE . This role demands a proactive approach to market shifts and a keen eye for identifying untapped revenue streams. Regular virtual performance reviews and strategy sessions will be conducted to ensure alignment and continuous improvement. Join a globally recognized brand and shape the future of luxury hospitality revenue management.
Key Responsibilities:
Key Responsibilities:
- Develop and execute comprehensive revenue management strategies.
- Optimize pricing, inventory, and distribution across all channels.
- Conduct market analysis, demand forecasting, and competitor benchmarking.
- Collaborate with hotel teams to implement revenue initiatives.
- Manage and present performance reports to senior leadership.
- Identify and capitalize on new revenue opportunities.
- Ensure effective utilization of revenue management systems.
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