What Jobs are available for Remote Technical Support Engineer Cloud Services in Kenya?
Showing 3142 Remote Technical Support Engineer Cloud Services jobs in Kenya
Remote Technical Support Engineer - Cloud Services
Posted 20 days ago
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Job Description
Our client, a leading provider of cloud infrastructure solutions, is seeking a skilled and dedicated Remote Technical Support Engineer to join their global support team. This is a 100% remote position, allowing you to provide critical technical assistance to clients from anywhere. You will be responsible for diagnosing and resolving complex technical issues reported by customers, ensuring minimal downtime and maximum client satisfaction. Your expertise will span across various cloud services, including compute, storage, networking, and security. You will be the first point of contact for clients facing technical challenges, providing timely and accurate solutions via phone, email, and chat. This role requires strong troubleshooting skills, a deep understanding of cloud technologies, and the ability to communicate technical information clearly and effectively to both technical and non-technical users. Key responsibilities include documenting support tickets, escalating issues when necessary, and contributing to the knowledge base by creating helpful articles and FAQs. You will work closely with engineering and product teams to identify and resolve recurring issues and improve product performance. The ideal candidate will have a passion for technology, a commitment to excellent customer service, and a proven ability to work independently and manage time effectively in a remote setting. Familiarity with the challenges and opportunities in the Kenyan tech landscape, including the Embu, Embu region, can offer valuable context for customer needs. You will be expected to be available during specified support hours, which may include some flexibility depending on global client coverage needs.
Responsibilities:
Responsibilities:
- Provide Tier 1 and Tier 2 technical support for cloud services via phone, email, and chat.
- Diagnose, troubleshoot, and resolve customer issues related to cloud infrastructure.
- Document all customer interactions and technical issues in the ticketing system.
- Escalate complex issues to senior engineers or appropriate departments when necessary.
- Create and maintain technical documentation, knowledge base articles, and FAQs.
- Identify trends in support requests and provide feedback to product and engineering teams for service improvement.
- Assist in the setup and configuration of client environments.
- Ensure timely resolution of support tickets within defined SLAs.
- Proactively monitor system health and performance.
- Maintain a high level of customer satisfaction through efficient and effective support.
- Bachelor's degree in Computer Science, Information Technology, or a related field; equivalent experience considered.
- 2-4 years of experience in technical support, helpdesk, or a similar role, with a focus on cloud computing.
- Strong understanding of cloud computing concepts (IaaS, PaaS, SaaS), operating systems (Linux, Windows), networking (TCP/IP, DNS, HTTP), and virtualization.
- Experience with cloud platforms such as AWS, Azure, or Google Cloud is highly desirable.
- Excellent troubleshooting and problem-solving skills.
- Strong written and verbal communication skills.
- Ability to work independently and manage time effectively in a remote environment.
- Customer-focused mindset with a commitment to delivering exceptional service.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Desk).
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Junior Cloud Support Specialist
Posted 21 days ago
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Job Description
Our client is looking for an enthusiastic and motivated Junior Cloud Support Specialist to join their fully remote team. This is an exceptional opportunity for individuals passionate about technology and eager to launch their career in the cloud computing sector. You will be providing essential technical support to clients and internal teams, assisting with troubleshooting cloud-based services and applications. This role is designed for aspiring IT professionals who are keen to learn and grow within a supportive, remote-first environment.
Responsibilities:
Responsibilities:
- Respond to and resolve technical support tickets related to cloud services (e.g., AWS, Azure, Google Cloud).
- Assist users with account management, access issues, and general inquiries about cloud platforms.
- Monitor cloud infrastructure for performance issues and potential outages.
- Document support processes, common issues, and their resolutions for internal knowledge base.
- Escalate complex technical problems to senior support staff or engineering teams.
- Perform basic configuration and troubleshooting of cloud resources under supervision.
- Collaborate with team members via chat, video calls, and project management tools to ensure seamless service delivery.
- Gather user feedback to help identify areas for service improvement.
- Participate in training sessions to enhance knowledge of cloud technologies and support tools.
- Maintain a high level of customer satisfaction through prompt and professional communication.
- Contribute to team meetings and discussions about ongoing projects and support challenges.
- Assist with the onboarding of new remote team members, providing initial technical guidance.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- A foundational understanding of cloud computing concepts (IaaS, PaaS, SaaS).
- Familiarity with at least one major cloud provider (AWS, Azure, or GCP) is a plus.
- Excellent problem-solving and analytical skills.
- Strong written and verbal communication skills, essential for remote collaboration.
- Ability to work independently and manage time effectively in a remote setting.
- A genuine interest in learning about cloud technologies and IT support.
- Customer-service oriented mindset.
- Proficiency in using online collaboration tools (e.g., Slack, Microsoft Teams, Zoom).
- Basic scripting knowledge (e.g., Python, Bash) is beneficial but not required.
- Must have a reliable internet connection and a suitable home office setup.
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1
Lead Cloud Solutions Architect - Logistics Tech
Posted 20 days ago
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Job Description
Our client is looking for a highly skilled and experienced Lead Cloud Solutions Architect to revolutionize their logistics and warehousing operations through innovative cloud-based solutions. This is a fully remote position, offering the chance to design and implement scalable, robust, and secure cloud infrastructures from anywhere. You will play a critical role in defining the technical vision and strategy for our client's cloud adoption, focusing on enhancing efficiency, reliability, and cost-effectiveness within their supply chain technology stack. Key responsibilities include architecting cloud solutions on platforms like AWS, Azure, or GCP, designing microservices architectures, ensuring high availability and disaster recovery, and implementing CI/CD pipelines for automated deployments. You will work closely with engineering teams, product managers, and business stakeholders to understand requirements and translate them into technical designs. This role also involves evaluating and recommending new cloud technologies, establishing cloud governance policies, and ensuring compliance with industry best practices and security standards. The ideal candidate will possess extensive experience in designing and deploying large-scale cloud environments, with a deep understanding of containerization technologies (Docker, Kubernetes), serverless computing, and infrastructure as code (Terraform, CloudFormation). Strong expertise in networking, security, and database solutions within a cloud context is essential. Proven experience within the logistics or supply chain domain is a significant advantage. As a remote Lead Cloud Solutions Architect, you must be a proactive self-starter with excellent problem-solving skills and the ability to lead technical discussions and mentor other engineers. Strong communication and stakeholder management skills are crucial for success in this role. This is an exceptional opportunity to leverage your cloud expertise to drive significant technological advancements in a vital industry, all within a flexible, fully remote working arrangement. You will be instrumental in building the future of logistics technology for our client, contributing to their competitive edge through innovative and efficient cloud infrastructure.
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2
Remote Senior Technical Support Engineer - Cloud Services
Posted 12 days ago
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Job Description
Our client is seeking a highly skilled and experienced Senior Technical Support Engineer to provide expert-level assistance for their cloud-based services. This is a fully remote position, enabling you to provide critical support to clients from anywhere in Kenya, with a focus on resolving complex technical issues related to cloud infrastructure and applications. The ideal candidate will possess a deep understanding of cloud computing technologies (AWS, Azure, GCP), networking protocols, operating systems (Linux/Windows), and various software applications. You will be responsible for troubleshooting, diagnosing, and resolving challenging technical problems reported by clients, often involving intricate system configurations or performance bottlenecks. This includes analyzing logs, monitoring system performance, and collaborating with engineering teams to identify root causes and implement effective solutions. The role requires excellent problem-solving skills, a methodical approach to issue resolution, and the ability to work under pressure while maintaining a high level of customer satisfaction. You will also be involved in documenting technical solutions, creating knowledge base articles, and contributing to the continuous improvement of support processes and tools. Strong communication skills are essential for explaining technical concepts to clients with varying levels of expertise and for liaising effectively with internal development and operations teams. A bachelor's degree in Computer Science, Information Technology, or a related field is preferred, along with substantial experience in technical support, system administration, or cloud engineering. Certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator Associate, or similar are highly valued. Experience with scripting languages (e.g., Bash, Python) for automation and troubleshooting is beneficial. This is an excellent opportunity to leverage your technical expertise to support cutting-edge cloud services, contribute to a positive customer experience, and advance your career in a fully remote capacity, serving clients across diverse geographical locations, including those near Embu, Embu, KE .
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide expert-level technical support for cloud services and related technologies.
- Troubleshoot, diagnose, and resolve complex client-reported technical issues.
- Analyze system logs, performance metrics, and network traffic to identify root causes.
- Collaborate with engineering and development teams to escalate and resolve complex problems.
- Develop and document technical solutions, workarounds, and best practices.
- Create and maintain knowledge base articles and support documentation.
- Ensure timely and effective resolution of client issues, maintaining high satisfaction levels.
- Identify trends in support requests and provide feedback for product improvement.
- Mentor junior support engineers and share technical knowledge.
- Stay current with cloud technologies and support best practices.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Minimum of 5 years of experience in technical support, system administration, or cloud engineering.
- In-depth knowledge of cloud platforms (AWS, Azure, GCP) and related services.
- Strong understanding of networking concepts (TCP/IP, DNS, HTTP) and operating systems (Linux, Windows).
- Proven troubleshooting and problem-solving skills.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Experience with scripting languages (Bash, Python) is a plus.
- Relevant cloud certifications are highly desirable.
- Ability to work independently and manage workload effectively in a remote environment.
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3
Remote Technical Support Lead - Cloud Infrastructure
Posted 24 days ago
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Job Description
Our client is seeking a highly experienced and motivated Remote Technical Support Lead to manage and enhance their global customer support operations for cloud infrastructure services. This is a fully remote role, offering the flexibility to work from anywhere. As the Lead, you will oversee a team of technical support engineers, ensuring timely and effective resolution of complex customer issues. Your responsibilities will include developing and implementing support strategies, defining escalation procedures, and maintaining high standards of customer satisfaction. You will analyze support ticket trends to identify systemic issues and collaborate with engineering and product teams to implement permanent solutions. This role requires deep technical expertise in cloud computing environments (e.g., AWS, Azure, GCP), networking, operating systems, and troubleshooting methodologies. You will be responsible for training and mentoring support staff, managing performance, and fostering a collaborative and customer-centric team culture. A Bachelor's degree in Computer Science, Information Technology, or a related field, combined with a minimum of 8 years of experience in technical support, with at least 3 years in a leadership role, is essential. Strong problem-solving, communication, and leadership skills are critical. Proven experience in managing remote teams and utilizing support ticketing systems (e.g., Zendesk, ServiceNow) is a must. You should possess excellent diagnostic skills and the ability to articulate technical concepts clearly to both technical and non-technical audiences. This position offers an exciting opportunity to shape the future of our client's customer support experience in a challenging and rapidly evolving technological landscape.
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4
Senior Lecturer - Online Computer Science
Posted 16 days ago
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Job Description
Our client, a prestigious educational institution committed to innovative online learning, is seeking a dynamic and experienced Senior Lecturer to teach Computer Science courses in a hybrid model. This role involves delivering engaging lectures, facilitating interactive online discussions, developing course materials, and assessing student performance. You will be responsible for inspiring and guiding students through complex topics in computer science, fostering a collaborative learning environment, and staying current with advancements in the field. The ideal candidate will possess a strong academic background, proven teaching experience at the university level, and exceptional communication and interpersonal skills. Proficiency in utilizing Learning Management Systems (LMS) and digital teaching tools is essential. You will work closely with academic departments to ensure curriculum relevance and contribute to the enhancement of online educational delivery. This is an excellent opportunity to share your expertise, influence the next generation of technologists, and contribute to a flexible academic setting. We are looking for passionate educators who are dedicated to student success and committed to excellence in teaching. Your ability to blend theoretical knowledge with practical applications will be highly valued. The hybrid nature of this role allows for a balance between on-campus engagement and remote preparation and delivery.
Responsibilities:
Responsibilities:
- Deliver high-quality lectures and instruction in Computer Science subjects.
- Develop and update course syllabi, content, and assessment materials.
- Facilitate online and in-person student engagement and discussions.
- Evaluate student assignments, exams, and projects.
- Provide academic advising and mentorship to students.
- Contribute to curriculum development and program review.
- Stay current with industry trends and research in Computer Science.
- Utilize LMS and other educational technologies effectively.
- Ph.D. in Computer Science or a closely related field.
- Minimum of 5 years of university-level teaching experience.
- Demonstrated expertise in core Computer Science areas (e.g., algorithms, data structures, software engineering, AI).
- Experience with online and hybrid teaching methodologies.
- Proficiency with Learning Management Systems (e.g., Moodle, Blackboard).
- Excellent presentation, communication, and interpersonal skills.
- Ability to inspire and motivate students.
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5
Graduate Software Engineer - Cloud Computing
Posted 11 days ago
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Job Description
Our client is actively seeking highly motivated and technically adept recent graduates to join their innovative team as Graduate Software Engineers, specializing in Cloud Computing. This is a premier remote internship program designed for individuals eager to launch their careers in the cutting-edge field of cloud technologies. As a Graduate Software Engineer, you will be immersed in challenging projects, working alongside experienced engineers to design, develop, and deploy scalable cloud-based solutions. You will gain invaluable practical experience with major cloud platforms, focusing on areas such as infrastructure as code, serverless computing, containerization, and cloud security. The role involves contributing to the entire software development lifecycle, from requirement gathering and design to implementation, testing, and deployment. You will be expected to write clean, efficient, and maintainable code, participate in code reviews, and collaborate effectively within a distributed team environment. This is a unique opportunity to learn and apply best practices in cloud architecture and development, under the guidance of industry experts. Key responsibilities will include:
Qualifications:
This is a fully remote position, offering the flexibility to work from your chosen location. Our client is committed to fostering a supportive and inclusive remote work environment, providing comprehensive training and mentorship. You will have the chance to contribute to impactful projects that shape the future of technology, all while building a strong foundation for your professional career. This internship is designed to provide a steep learning curve and significant exposure to real-world cloud engineering challenges. If you are a bright, ambitious graduate passionate about cloud computing and eager to gain hands-on experience in a leading technology company, we encourage you to apply. We are looking for individuals who are driven by innovation and possess a genuine curiosity for solving complex problems in the cloud.
- Assisting in the design and development of cloud-native applications.
- Writing and maintaining code in languages such as Python, Java, or Go.
- Implementing and managing cloud infrastructure using tools like Terraform or CloudFormation.
- Working with container technologies such as Docker and Kubernetes.
- Developing and deploying serverless functions on platforms like AWS Lambda or Azure Functions.
- Participating in code reviews and contributing to architectural discussions.
- Troubleshooting and resolving issues in cloud environments.
- Collaborating with cross-functional teams to define project requirements.
- Learning and applying cloud security best practices.
- Documenting technical designs and solutions.
Qualifications:
- Recent graduate with a Bachelor's or Master's degree in Computer Science, Software Engineering, or a related technical field.
- Solid understanding of programming principles and data structures.
- Familiarity with at least one major cloud platform (AWS, Azure, GCP) is highly desirable.
- Exposure to concepts like microservices, APIs, and CI/CD pipelines.
- Strong problem-solving skills and a meticulous attention to detail.
- Excellent communication and teamwork abilities.
- Self-motivated and eager to learn new technologies in a remote setting.
- Prior internship or project experience in software development or cloud computing is a significant advantage.
This is a fully remote position, offering the flexibility to work from your chosen location. Our client is committed to fostering a supportive and inclusive remote work environment, providing comprehensive training and mentorship. You will have the chance to contribute to impactful projects that shape the future of technology, all while building a strong foundation for your professional career. This internship is designed to provide a steep learning curve and significant exposure to real-world cloud engineering challenges. If you are a bright, ambitious graduate passionate about cloud computing and eager to gain hands-on experience in a leading technology company, we encourage you to apply. We are looking for individuals who are driven by innovation and possess a genuine curiosity for solving complex problems in the cloud.
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6
Remote Online Educator (Computer Science)
Posted 26 days ago
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Job Description
Our client is seeking a passionate and experienced Remote Online Educator to teach Computer Science courses at the (University/College level, specify if needed). This is a fully remote position, allowing you to inspire and guide students from anywhere in the world. The ideal candidate will possess deep subject matter expertise, excellent pedagogical skills, and the ability to deliver engaging and effective online learning experiences. You will be responsible for developing curriculum content, facilitating online discussions, assessing student work, and providing academic support to foster a vibrant learning community.
Key Responsibilities:
Key Responsibilities:
- Deliver high-quality online instruction in various Computer Science subjects, including introductory programming, data structures, algorithms, and software engineering.
- Develop and update course materials, including syllabi, lectures, assignments, and assessments, ensuring relevance and pedagogical soundness.
- Facilitate engaging online discussions and activities to promote student interaction and critical thinking.
- Assess student performance through assignments, quizzes, exams, and projects, providing timely and constructive feedback.
- Provide academic advising and support to students, addressing their questions and concerns.
- Utilize various online learning technologies and platforms effectively to create a dynamic learning environment.
- Collaborate with other faculty members and instructional designers to enhance the online learning experience.
- Stay current with advancements in Computer Science and online education methodologies.
- Contribute to curriculum development and program improvement initiatives.
- Maintain accurate records of student progress and academic performance.
- Master's degree or Ph.D. in Computer Science or a closely related field.
- Minimum of 3-5 years of experience in teaching Computer Science at the higher education level.
- Proven experience in designing and delivering effective online courses.
- Strong knowledge of curriculum development and instructional design principles.
- Excellent communication, presentation, and interpersonal skills.
- Proficiency in using learning management systems (LMS) such as Moodle, Blackboard, or Canvas.
- Familiarity with various online teaching tools and technologies.
- Ability to work independently, manage time effectively, and meet deadlines in a remote setting.
- A passion for teaching and commitment to student success.
- Experience with (specific programming languages or areas, e.g., Python, Java, AI, Cybersecurity) is a strong asset.
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7
Principal Software Architect (Cloud & AI)
Posted 12 days ago
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Job Description
Our client is seeking a highly accomplished and visionary Principal Software Architect with a strong focus on Cloud and Artificial Intelligence to join their pioneering remote workforce. This role demands an individual who can conceptualize, design, and guide the development of scalable, resilient, and intelligent software solutions that leverage cutting-edge cloud technologies and AI/ML capabilities. You will be instrumental in setting the technical direction, defining architectural patterns, and ensuring the successful implementation of complex software systems that drive business innovation.
Responsibilities:
Responsibilities:
- Define and drive the overall software architecture for cloud-native applications, emphasizing scalability, performance, security, and cost-effectiveness.
- Lead the design and implementation of AI/ML solutions, including model development, deployment, and integration into production systems.
- Establish and enforce architectural best practices, coding standards, and design patterns across development teams.
- Evaluate and select appropriate technologies, frameworks, and tools for cloud and AI development.
- Collaborate closely with product managers, engineering leads, and stakeholders to understand business requirements and translate them into technical solutions.
- Provide technical leadership and mentorship to engineering teams, fostering a culture of innovation and technical excellence.
- Conduct architectural reviews, risk assessments, and proof-of-concepts for new technologies and approaches.
- Ensure the integration of AI models into existing systems and workflows, optimizing for performance and user experience.
- Contribute to the continuous improvement of CI/CD pipelines and DevOps practices for cloud-based applications.
- Stay at the forefront of advancements in cloud computing, AI, machine learning, and related technologies.
- Master's or Ph.D. in Computer Science, Engineering, or a related quantitative field, or equivalent practical experience.
- 12+ years of experience in software development, with at least 5 years in a senior architectural role.
- Extensive experience designing and implementing large-scale, distributed systems on major cloud platforms (AWS, Azure, GCP).
- Proven expertise in Artificial Intelligence and Machine Learning, including deep learning frameworks (TensorFlow, PyTorch), NLP, computer vision, and MLOps.
- Strong understanding of microservices architecture, containerization (Docker, Kubernetes), and serverless computing.
- Proficiency in multiple programming languages (e.g., Python, Java, Go).
- Excellent understanding of data engineering principles and big data technologies.
- Exceptional problem-solving, strategic thinking, and communication skills.
- Demonstrated ability to lead and influence technical teams in a remote setting.
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8
Senior Software Architect - Cloud & AI - Remote
Posted 11 days ago
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Job Description
Our client is seeking a visionary Senior Software Architect with deep expertise in Cloud and Artificial Intelligence to join their innovative, fully remote engineering team. This role is central to defining the technical vision, architecture, and roadmap for their cutting-edge software solutions. You will design scalable, resilient, and secure cloud-native systems, integrating advanced AI/ML capabilities to drive business value. The ideal candidate possesses a strong background in software development, extensive experience with cloud platforms (AWS, Azure, GCP), and a passion for leveraging AI to solve complex problems.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Define and document the overall software architecture, including cloud infrastructure, microservices, APIs, and data platforms.
- Design and oversee the implementation of AI/ML models and pipelines within cloud environments.
- Ensure the scalability, performance, security, and reliability of architectural solutions.
- Lead technical design discussions and provide architectural guidance to development teams.
- Evaluate and select appropriate technologies, frameworks, and tools for various project needs.
- Collaborate with product managers, data scientists, and engineers to translate business requirements into technical designs.
- Develop architectural standards, best practices, and patterns for cloud and AI development.
- Conduct code reviews and provide technical mentorship to engineering staff.
- Stay at the forefront of cloud computing, AI/ML advancements, and software architecture trends.
- Troubleshoot and resolve complex technical issues related to the architecture.
Qualifications:
- Master's degree or PhD in Computer Science, Engineering, or a related technical field.
- Minimum of 10 years of experience in software development, with at least 5 years in a software architecture role.
- Extensive experience designing and deploying applications on major cloud platforms (AWS, Azure, GCP).
- Proven expertise in AI/ML concepts, frameworks (e.g., TensorFlow, PyTorch), and deployment strategies.
- Strong understanding of microservices architecture, containerization (Docker, Kubernetes), and CI/CD pipelines.
- Excellent knowledge of software development best practices, design patterns, and data structures.
- Exceptional analytical, problem-solving, and communication skills.
- Demonstrated ability to lead technical teams and influence architectural decisions in a remote setting.
- Experience with big data technologies is a plus.
- This is a fully remote position supporting technology development for the region around Mlolongo, Machakos, KE , requiring a high degree of autonomy and excellent collaboration skills.
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