What Jobs are available for Remote Operations Manager Hospitality in Kenya?
Showing 5000+ Remote Operations Manager Hospitality jobs in Kenya
Remote Operations Manager - Hospitality
Posted today
Job Viewed
Job Description
Our client is seeking a dynamic and experienced Remote Operations Manager to oversee and optimize their hospitality services. This role is crucial for ensuring seamless guest experiences and operational efficiency across various properties, all managed remotely. You will be responsible for implementing best practices, managing remote teams, and leveraging technology to enhance service delivery. As a fully remote professional, you will collaborate extensively with on-site staff, departmental heads, and senior management, driving service excellence and operational improvements. This position requires a deep understanding of the hospitality industry, exceptional leadership skills, and a proactive approach to problem-solving in a distributed environment.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee the day-to-day operations of multiple hospitality venues from a remote setting, ensuring high standards of service and guest satisfaction.
- Develop, implement, and monitor operational policies and procedures to enhance efficiency and guest experience.
- Manage remote teams of supervisors and staff, providing guidance, support, and performance feedback.
- Collaborate with hotel management and department heads to achieve operational and financial goals.
- Analyze operational data and guest feedback to identify areas for improvement and implement corrective actions.
- Ensure compliance with health, safety, and hygiene regulations across all properties.
- Manage inventory, procurement, and cost control measures for operational supplies and services.
- Drive initiatives to improve service quality, guest loyalty, and operational profitability.
- Utilize technology and reporting tools to track key performance indicators (KPIs) and operational metrics.
- Coordinate with marketing and sales teams to support promotions and events.
- Resolve escalated guest issues and operational challenges effectively and efficiently.
- Stay updated on industry trends and best practices in hospitality management.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- A minimum of 5 years of experience in hospitality management, with proven experience in operations.
- Demonstrated success in managing teams, preferably in a remote or multi-site capacity.
- Strong understanding of hotel operations, including F&B, front desk, housekeeping, and event management.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in property management systems (PMS) and other relevant hospitality software.
- Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
- Ability to work independently and manage multiple priorities effectively in a remote work environment.
- Commitment to delivering exceptional guest experiences and operational excellence.
- Flexibility to adapt to changing operational needs and potential travel for site visits if required.
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0
Remote Operations Manager - Hospitality Services
Posted today
Job Viewed
Job Description
Our client, a distinguished hospitality provider, is seeking a highly organized and experienced Remote Operations Manager to oversee key operational functions. This fully remote role is crucial for ensuring the seamless delivery of services and maintaining the highest standards of operational efficiency and guest satisfaction. You will be responsible for managing various operational aspects, including resource allocation, process optimization, and cross-departmental coordination, all from a remote setting. The ideal candidate will have a strong background in hospitality operations management, with demonstrated success in leading teams and driving performance improvements in a virtual environment. Key responsibilities include developing and implementing operational policies and procedures, monitoring key performance indicators (KPIs), managing budgets, and ensuring compliance with industry standards. You will also play a vital role in identifying and mitigating operational risks, and collaborating with stakeholders to implement innovative solutions. Exceptional communication, leadership, and problem-solving skills are essential, along with the ability to effectively manage and motivate a remote workforce. A Bachelor's degree in Hospitality Management, Business Administration, or a related field, coupled with at least 7 years of progressive experience in hospitality operations, is required. Previous experience managing remote teams is a must. If you are a results-oriented professional with a passion for operational excellence in the hospitality sector and thrive in a fully remote work environment, this is an exceptional opportunity to make a significant impact.
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1
Remote Operations Manager - Hospitality Technology
Posted today
Job Viewed
Job Description
Our client is seeking a highly organized and proactive Remote Operations Manager to oversee critical operational functions within the hospitality and tourism sector. This is a fully remote role, ideal for an individual with a strong background in hospitality operations management and a keen understanding of technology's role in enhancing guest experiences and streamlining business processes. You will be responsible for managing daily operations, ensuring service excellence, implementing operational improvements, and supporting partner establishments. This position requires excellent leadership skills, a data-driven approach, and the ability to foster strong relationships with remote teams and stakeholders.
Responsibilities:
Qualifications:
This is a fully remote position, offering flexibility and the opportunity to work from anywhere. Our client is committed to innovation in the hospitality sector and seeks individuals passionate about delivering exceptional service. Join our client and be part of a forward-thinking team shaping the future of remote hospitality operations.
Responsibilities:
- Manage and optimize daily operational workflows for assigned hospitality partners, ensuring adherence to service standards.
- Develop and implement operational policies and procedures to enhance efficiency and guest satisfaction.
- Monitor key performance indicators (KPIs) related to operations, service quality, and financial performance.
- Identify areas for operational improvement and implement solutions to address challenges.
- Provide remote support and guidance to on-site teams, ensuring consistent service delivery.
- Collaborate with technology teams to implement and leverage new tools and platforms that improve operational efficiency.
- Manage relationships with third-party vendors and service providers.
- Conduct regular performance reviews and provide constructive feedback to remote teams.
- Ensure compliance with all relevant health, safety, and industry regulations.
- Develop and maintain operational budgets, identifying cost-saving opportunities.
- Handle escalated customer service issues, ensuring timely and satisfactory resolution.
- Contribute to the training and development of operational staff remotely.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in hospitality operations management.
- Proven experience in managing teams and operations remotely.
- Strong understanding of hotel/restaurant operations, guest services, and industry best practices.
- Familiarity with hospitality technology solutions (PMS, POS, booking engines, etc.).
- Excellent leadership, communication, and interpersonal skills.
- Strong analytical and problem-solving abilities, with a data-driven mindset.
- Proficiency in project management and operational efficiency tools.
- Ability to work independently and manage multiple priorities in a dynamic, remote environment.
- Certification in a relevant field is a plus.
This is a fully remote position, offering flexibility and the opportunity to work from anywhere. Our client is committed to innovation in the hospitality sector and seeks individuals passionate about delivering exceptional service. Join our client and be part of a forward-thinking team shaping the future of remote hospitality operations.
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2
Senior Remote Operations Manager - Hospitality Technology
Posted today
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Job Description
Our client, a leading innovator in hospitality technology, is seeking a highly motivated and experienced Senior Remote Operations Manager to oversee and optimize its global service delivery operations. This fully remote role requires a strategic leader with a deep understanding of the hospitality industry and a proven track record in managing distributed teams and complex operational processes. You will be responsible for ensuring seamless service delivery, enhancing customer satisfaction, and driving operational efficiency across all touchpoints of our client's hospitality solutions. This is a key leadership position offering significant autonomy and impact.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Develop and implement operational strategies to ensure the highest levels of service delivery and customer satisfaction for hospitality clients worldwide.
- Manage and lead a globally distributed team of remote operational staff, providing guidance, training, and performance management.
- Oversee daily operations, including service desk support, issue resolution, and client onboarding, ensuring adherence to Service Level Agreements (SLAs).
- Identify opportunities for process improvement and implement innovative solutions to enhance operational efficiency and reduce costs.
- Collaborate with product development, sales, and client success teams to ensure seamless integration and effective support of hospitality technology solutions.
- Monitor key performance indicators (KPIs) and operational metrics, providing regular reports and insights to senior management.
- Develop and maintain comprehensive operational documentation, policies, and procedures for remote teams.
- Act as a point of escalation for critical operational issues, ensuring timely and effective resolution.
- Foster a culture of continuous improvement and excellence within the remote operations team.
- Stay informed about industry trends and best practices in hospitality operations and technology management.
Qualifications:
- Bachelor's degree in Business Administration, Hospitality Management, Operations Management, or a related field.
- Minimum of 7 years of progressive experience in operations management, with a significant portion focused on the hospitality or technology sectors.
- Proven experience managing and leading remote or distributed teams.
- Strong understanding of hospitality operations, technology solutions, and customer service principles.
- Demonstrated ability to develop and implement operational strategies and processes.
- Excellent analytical, problem-solving, and decision-making skills.
- Exceptional communication, interpersonal, and leadership skills, with the ability to inspire and motivate remote teams.
- Experience with performance management, KPI tracking, and reporting.
- Proficiency in relevant operational software and tools.
- Ability to thrive in a fast-paced, dynamic, and fully remote work environment.
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3
Remote Operations Manager - Leisure & Hospitality
Posted today
Job Viewed
Job Description
Our client, a growing enterprise in the leisure and hospitality sector, is seeking a highly organized and results-oriented Remote Operations Manager to oversee their service delivery and operational efficiency. This is a fully remote position, offering the flexibility to manage operations from anywhere. You will be responsible for ensuring the seamless execution of daily operations, enhancing customer experience, and driving profitability. Your role will involve developing and implementing operational strategies, managing staff remotely, and maintaining high standards of service quality across all customer touchpoints.
Key Responsibilities:
Key Responsibilities:
- Develop and implement operational policies and procedures to ensure efficiency and service excellence.
- Oversee day-to-day operations, ensuring smooth service delivery and customer satisfaction.
- Manage and motivate remote teams, providing clear direction, support, and performance feedback.
- Monitor operational performance, analyze key metrics, and identify areas for improvement.
- Implement strategies to enhance customer experience and loyalty.
- Manage budgets, control costs, and optimize resource allocation for operational efficiency.
- Ensure compliance with all relevant health, safety, and industry regulations.
- Oversee inventory management and supply chain logistics as needed.
- Develop and maintain strong relationships with vendors and partners.
- Lead the recruitment, training, and development of operational staff.
- Implement technology solutions to streamline operations and improve productivity.
- Resolve customer complaints and operational issues promptly and effectively.
- Contribute to strategic planning and business development initiatives.
- Prepare regular operational reports for senior management.
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4
Operations Manager - Remote Hospitality Services
Posted today
Job Viewed
Job Description
Our client is seeking a dynamic and experienced Operations Manager to oversee their remote hospitality services division. This role is pivotal in ensuring the seamless delivery of high-quality guest experiences and efficient operational management from a distance. As a remote-first position, you will leverage technology and communication tools to manage teams, coordinate services, and uphold our client's renowned standards of excellence. The ideal candidate will possess a strong background in hospitality management, exceptional leadership skills, and a proven ability to drive operational efficiency and guest satisfaction. You will be responsible for managing budgets, optimizing service delivery, and implementing best practices across all managed properties or services. This is a fully remote role, demanding a high degree of autonomy, proactivity, and excellent virtual collaboration skills.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee the day-to-day operations of hospitality services, ensuring adherence to quality standards and service level agreements.
- Develop and implement operational strategies to enhance guest satisfaction and operational efficiency.
- Manage budgets, control costs, and optimize resource allocation across various service points.
- Lead, train, and motivate remote operational teams, fostering a culture of excellence and accountability.
- Implement and monitor performance metrics, analyzing data to identify areas for improvement.
- Ensure compliance with all health, safety, and sanitation regulations.
- Coordinate with external vendors and suppliers to ensure the timely delivery of goods and services.
- Manage customer feedback and resolve service-related issues promptly and effectively.
- Identify opportunities for service innovation and continuous improvement.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Utilize digital tools for communication, task management, and performance tracking.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 6 years of progressive experience in hospitality operations management.
- Demonstrated success in managing operational budgets and driving cost efficiencies.
- Strong leadership and team management skills, with experience managing remote teams.
- Excellent understanding of hospitality best practices, service standards, and operational workflows.
- Proficiency in using operational management software and digital communication tools.
- Exceptional problem-solving and decision-making abilities.
- Strong communication and interpersonal skills, with the ability to build rapport with diverse stakeholders.
- Ability to work independently and manage multiple priorities in a remote work environment.
- Passion for delivering outstanding guest experiences.
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5
Senior Operations Manager - Remote Hospitality
Posted today
Job Viewed
Job Description
Our client, a prestigious and rapidly growing hospitality group, is seeking an experienced Senior Operations Manager to join their innovative, fully remote team. This pivotal role involves overseeing and optimizing the operational efficiency and guest experience across various hospitality establishments. You will be responsible for developing and implementing operational strategies, managing budgets, ensuring adherence to service standards, and driving revenue growth. The ideal candidate will have a strong track record in hospitality management, exceptional leadership skills, and a passion for delivering outstanding guest services, all while managing effectively from a remote capacity.
Responsibilities:
Responsibilities:
- Develop and execute strategic operational plans to enhance guest satisfaction, operational efficiency, and profitability.
- Oversee daily operations, ensuring seamless service delivery in accordance with brand standards.
- Manage departmental budgets, controlling costs and identifying opportunities for revenue enhancement.
- Lead, train, and motivate operational teams to achieve high performance and foster a positive work environment.
- Implement and monitor quality assurance programs to maintain exceptional service standards.
- Ensure compliance with all health, safety, and hygiene regulations.
- Collaborate with Sales, Marketing, and F&B departments to create integrated guest experiences and drive business.
- Analyze operational performance data and implement improvements based on findings.
- Manage vendor relationships and procurement processes for operational supplies and services.
- Handle escalated guest feedback and resolve issues promptly and professionally.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hospitality operations management, with a proven track record of success.
- Extensive knowledge of hotel/resort operations, F&B, and customer service best practices.
- Strong financial acumen, with experience in budgeting, forecasting, and P&L management.
- Excellent leadership, communication, and interpersonal skills, with the ability to manage teams remotely.
- Proficiency in property management systems (PMS) and other relevant hospitality software.
- Demonstrated ability to drive operational excellence and implement strategic initiatives.
- Creative problem-solving skills and the ability to remain calm under pressure.
- A passion for delivering exceptional guest experiences and building loyal customer relationships.
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6
Remote Operations Manager - Luxury Hospitality
Posted 27 days ago
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Job Description
Our client, a renowned international luxury hotel group, is seeking a dynamic and detail-oriented Remote Operations Manager to oversee and enhance the guest experience and operational efficiency of their properties. This is a unique, fully remote opportunity, allowing you to leverage your extensive hospitality expertise from anywhere. You will be responsible for implementing and maintaining high standards of service across various departments, including front desk, housekeeping, F&B, and guest relations. Your role will involve remote monitoring of operations, performance analysis, staff training and development coordination, and ensuring seamless guest satisfaction. You will act as a crucial liaison between guests, on-site management teams, and the corporate office, troubleshooting issues and driving continuous improvement. This position demands exceptional leadership, strong communication skills, and a deep understanding of luxury hospitality standards.
Key Responsibilities:
Key Responsibilities:
- Remotely oversee daily operations of assigned hotel properties, ensuring adherence to luxury standards.
- Monitor guest feedback and implement strategies to enhance satisfaction and loyalty.
- Analyze operational performance data to identify areas for improvement and cost optimization.
- Coordinate with on-site teams to ensure efficient service delivery across all departments.
- Develop and deliver remote training programs for staff on service excellence and operational procedures.
- Manage vendor relationships and procurement processes for operational supplies.
- Ensure compliance with health, safety, and hygiene regulations across all properties.
- Act as a point of escalation for complex guest issues and operational challenges.
- Contribute to the development and implementation of new service initiatives and operational policies.
- Prepare detailed reports on operational performance, guest satisfaction, and financial metrics for senior management.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 6 years of experience in hotel operations, with at least 3 years in a management or supervisory role within the luxury hospitality sector.
- Proven ability to manage remote teams and operations effectively.
- Exceptional understanding of luxury hotel standards and guest service principles.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
- Excellent communication, interpersonal, and leadership skills.
- Proficiency in hotel management software (PMS) and Microsoft Office Suite.
- Experience with remote collaboration tools and virtual team management.
- Ability to work independently and manage multiple priorities in a fast-paced, remote environment.
- Flexibility to adapt to varying operational needs and time zones as required.
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7
Operations Manager (Remote Hospitality & Tourism)
Posted today
Job Viewed
Job Description
Our client, a rapidly expanding platform revolutionizing the hospitality and tourism sector, is seeking a proactive and experienced Operations Manager to join their fully remote team. This pivotal role involves overseeing and optimizing the operational aspects of our client's diverse portfolio of travel and hospitality services. You will be instrumental in developing and implementing strategies to enhance customer experience, streamline service delivery, and ensure operational efficiency across various segments of the business, all managed from a remote work environment. Your responsibilities will include managing supplier relationships, developing operational standards, and analyzing performance metrics to drive continuous improvement. This position requires a deep understanding of the hospitality and tourism industry, exceptional organizational skills, and the ability to lead and manage effectively in a remote-first setting. Responsibilities include:
- Developing and implementing operational strategies to enhance service delivery and customer satisfaction in the hospitality and tourism sector.
- Managing and nurturing relationships with key partners, including hotels, tour operators, and service providers.
- Establishing and enforcing operational standards and best practices to ensure consistency and quality.
- Monitoring key performance indicators (KPIs) related to service delivery, customer feedback, and operational costs.
- Identifying opportunities for process improvements and implementing solutions to streamline operations.
- Utilizing data analysis to inform decision-making and drive operational enhancements.
- Collaborating with marketing and sales teams to ensure alignment on service offerings and customer needs.
- Managing operational budgets and resource allocation effectively.
- Providing training and support to remote operational staff and partners.
- Staying abreast of industry trends and innovations in hospitality and tourism management.
- Responding to and resolving operational challenges and customer escalations promptly.
- Ensuring compliance with relevant regulations and quality standards.
- Bachelor's degree in Hospitality Management, Tourism Management, Business Administration, or a related field.
- Minimum of 5 years of experience in operations management within the hospitality or tourism industry.
- Proven ability to manage and optimize operations in a remote environment.
- Strong understanding of service delivery models and customer experience management.
- Excellent relationship management and negotiation skills.
- Proficiency in using operational management software and tools.
- Strong analytical and problem-solving capabilities.
- Exceptional communication and interpersonal skills, vital for remote collaboration.
- Ability to work independently and manage multiple priorities effectively.
- Knowledge of digital platforms and online travel agencies (OTAs) is beneficial.
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8
Senior Operations Manager - Remote Hospitality Services
Posted today
Job Viewed
Job Description
Our client is searching for a highly organized and experienced Senior Operations Manager to oversee and optimize remote hospitality services. This role is 100% remote, enabling you to manage operations from anywhere. You will be responsible for ensuring seamless service delivery, maintaining high standards of quality, and driving operational efficiency across all aspects of our hospitality offerings. Your duties will include managing staff schedules, overseeing guest satisfaction, implementing operational policies and procedures, and coordinating with various departments to ensure smooth workflow. You will play a key role in problem-solving, addressing customer feedback, and implementing continuous improvement initiatives. The ideal candidate will have a proven background in hospitality management, with a strong focus on operational excellence. Excellent leadership, communication, and interpersonal skills are essential for managing a distributed team and ensuring a positive guest experience. Experience with hospitality management software and a deep understanding of industry best practices are required. You should be adept at financial management, including budgeting and cost control. This position demands a proactive approach, exceptional organizational skills, and the ability to thrive in a fast-paced, remote work environment. You will be instrumental in shaping the future of our hospitality services, ensuring consistency and quality regardless of location. While this role supports operations in **Mlolongo, Machakos, KE**, it is a fully remote position, allowing you complete flexibility. Join us to elevate our hospitality services through expert remote management.
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