4,498 Remote Lead Technical Support Specialist jobs in Kenya
Remote Lead Childcare Development Specialist
Posted 23 days ago
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Job Description
Our client is a leading organization dedicated to advancing early childhood education and care. We are seeking a highly motivated and experienced Remote Lead Childcare Development Specialist to shape and enhance our childcare programs and initiatives. This is a fully remote position, offering the flexibility to work from anywhere while making a significant impact on children's development. You will be responsible for researching, developing, and implementing innovative curricula, training programs, and best practices for childcare providers. Your role will involve evaluating existing programs, identifying areas for improvement, and collaborating with educators, parents, and stakeholders to ensure high-quality early learning experiences. The ideal candidate possesses a deep understanding of child development, curriculum design, and adult learning principles, coupled with excellent communication and project management skills.
Key Responsibilities:
Required Qualifications:
This is a unique opportunity to lead impactful initiatives in childcare development from a remote location, contributing to the well-being and future of young children. We offer a competitive salary, flexible working hours, and the chance to be part of a passionate and dedicated team.
Key Responsibilities:
- Research, design, and develop evidence-based curricula and educational materials for early childhood settings.
- Create and deliver engaging training programs for childcare providers and educators.
- Evaluate the effectiveness of existing childcare programs and recommend improvements.
- Develop and implement strategies to promote child development and well-being.
- Collaborate with a remote team to manage projects and initiatives related to childcare quality.
- Provide expert guidance and support to childcare professionals.
- Stay current with research and best practices in child development, early childhood education, and pedagogy.
- Develop assessment tools and methods to measure program outcomes.
- Contribute to the development of policy recommendations related to early childhood care.
- Facilitate online workshops and communities of practice for educators.
- Prepare reports, presentations, and grant proposals.
Required Qualifications:
- Master's degree or higher in Early Childhood Education, Child Development, Educational Psychology, or a related field.
- Minimum of 7 years of experience in early childhood education, curriculum development, or program management.
- Proven expertise in child development theories and pedagogical approaches.
- Demonstrated experience in designing and delivering training programs.
- Strong research and analytical skills, with the ability to synthesize complex information.
- Excellent written and verbal communication skills, with experience in virtual facilitation.
- Proficiency in developing educational resources and online learning materials.
- Strong project management skills and the ability to manage multiple priorities remotely.
- Experience working with diverse populations and understanding cultural contexts.
- Familiarity with early childhood quality rating systems and accreditation standards is a plus.
This is a unique opportunity to lead impactful initiatives in childcare development from a remote location, contributing to the well-being and future of young children. We offer a competitive salary, flexible working hours, and the chance to be part of a passionate and dedicated team.
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Remote Lead HVAC Systems Technician - Technical Support
Posted 21 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead HVAC Systems Technician to join their global support team in a fully remote capacity. In this critical role, you will be the primary technical point of contact for complex HVAC system issues reported from various client sites. You will be responsible for remotely diagnosing, troubleshooting, and providing expert guidance to on-site technicians, ensuring optimal performance and longevity of HVAC installations. Your duties will include analyzing system performance data, reviewing diagnostic reports, interpreting technical schematics, and developing detailed repair strategies. You will leverage your extensive knowledge of various HVAC equipment, refrigeration cycles, control systems, and building management systems (BMS) to provide accurate and timely solutions. This role requires exceptional problem-solving skills, the ability to work autonomously, and excellent communication abilities to articulate technical solutions to both technical and non-technical personnel. You will also contribute to the development of training materials and best practice guides for field technicians, aimed at enhancing their diagnostic capabilities. The successful candidate will be adept at using remote diagnostic tools, interpreting sensor data, and recommending preventative maintenance schedules based on performance trends. A key focus will be on ensuring compliance with all relevant safety standards and environmental regulations. This is an opportunity to shape the maintenance strategies for critical infrastructure from a distance, directly impacting operational efficiency and client satisfaction. While the role is fully remote, the context involves supporting installations primarily in the **Malindi, Kilifi, KE** region. A minimum of 5 years of hands-on experience in HVAC system installation, maintenance, and repair is mandatory, along with a strong understanding of electrical and mechanical principles related to HVAC. Relevant certifications (e.g., EPA Universal, NATE) are highly advantageous. You will be expected to manage multiple complex cases simultaneously and maintain detailed records of all support activities. This position requires a proactive and analytical mindset, with a passion for resolving challenging technical problems in the building services sector.
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Senior Executive Assistant & Chief of Staff
Posted 16 days ago
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Job Description
Our client, a fast-paced and rapidly growing technology startup, is seeking a highly organized, proactive, and exceptionally capable Senior Executive Assistant & Chief of Staff to provide comprehensive support to their C-suite executives. This is a critical, fully remote role that requires a strategic mindset, impeccable attention to detail, and the ability to manage complex schedules, communications, and projects with utmost discretion. You will act as a key gatekeeper and facilitator, ensuring the executives' time is optimized and their priorities are effectively managed. The ideal candidate possesses a strong understanding of corporate operations and thrives in a dynamic, remote environment.
Key Responsibilities:
The successful candidate will have a Bachelor's degree in Business Administration, Communications, or a related field, with a minimum of 8 years of experience supporting senior executives, preferably in a tech or startup environment. Proven experience in a Chief of Staff or similar strategic support role is highly desirable. Exceptional organizational skills, a keen eye for detail, and the ability to multitask effectively are essential. Proficiency in office productivity software (e.g., Microsoft Office Suite, Google Workspace) and virtual collaboration tools is required. Excellent written and verbal communication skills, coupled with strong interpersonal abilities, are crucial for this role. Discretion and professionalism are paramount. This is a fully remote position offering excellent work-life balance.
Key Responsibilities:
- Proactively manage and coordinate complex calendars, ensuring efficient scheduling of internal and external meetings across multiple time zones.
- Handle all executive correspondence, including emails, memos, and presentations, ensuring timely and professional responses.
- Prepare agendas, take meeting minutes, and track action items to ensure follow-through.
- Conduct research, compile data, and prepare reports and presentations for executive review.
- Act as a liaison between executives and internal/external stakeholders, fostering positive relationships.
- Manage travel arrangements, including flights, accommodations, and detailed itineraries.
- Organize and coordinate company events, offsites, and team-building activities.
- Anticipate needs and proactively address potential issues before they arise.
- Manage confidential information with the highest level of integrity and discretion.
- Streamline administrative processes and implement efficiencies to enhance executive productivity.
- Support the executives in strategic initiatives and special projects as required.
The successful candidate will have a Bachelor's degree in Business Administration, Communications, or a related field, with a minimum of 8 years of experience supporting senior executives, preferably in a tech or startup environment. Proven experience in a Chief of Staff or similar strategic support role is highly desirable. Exceptional organizational skills, a keen eye for detail, and the ability to multitask effectively are essential. Proficiency in office productivity software (e.g., Microsoft Office Suite, Google Workspace) and virtual collaboration tools is required. Excellent written and verbal communication skills, coupled with strong interpersonal abilities, are crucial for this role. Discretion and professionalism are paramount. This is a fully remote position offering excellent work-life balance.
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Remote HVAC Technician - Technical Support Specialist
Posted 6 days ago
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Job Description
Our client, a leading provider of industrial equipment and maintenance services, is looking for a highly skilled and experienced Remote HVAC Technician to join their technical support division. This position is entirely remote, allowing you to utilize your extensive knowledge of heating, ventilation, and air conditioning systems to provide expert assistance to clients and field technicians nationwide. You will be responsible for diagnosing complex HVAC issues remotely, guiding on-site personnel through troubleshooting procedures, and recommending appropriate repair or replacement strategies. Your role will involve analyzing diagnostic data, interpreting technical manuals, and communicating technical information clearly and concisely through various remote channels, including phone, video conferencing, and specialized support software. The ideal candidate will possess a strong background in HVAC system design, installation, and repair, with at least 5 years of hands-on experience. Relevant certifications (e.g., EPA Section 608) are highly desirable. Exceptional problem-solving abilities, a keen diagnostic eye, and the capacity to explain intricate technical concepts to individuals with varying levels of expertise are crucial. You must be comfortable working independently, managing your workload efficiently, and providing timely support to ensure minimal disruption for clients. A proactive approach to identifying recurring issues and contributing to the development of knowledge base articles and best practice guides will be highly valued. This remote role requires excellent communication and interpersonal skills, along with a deep understanding of HVAC equipment from various manufacturers. Join a company that values technical expertise and offers a flexible, remote work environment. This is a unique opportunity to apply your HVAC skills in a challenging and rewarding support capacity, impacting client satisfaction and operational efficiency. The role is associated with the operational hub of Kakamega, Kakamega, KE .
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Remote Lead Field Service Technician - Technical Support
Posted 12 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Technician to join their remote technical support team. This critical role involves providing expert-level remote troubleshooting, guidance, and technical support to field technicians and end-users on complex machinery and equipment. You will be instrumental in diagnosing issues, developing solutions, and ensuring the optimal performance and uptime of client systems. The ideal candidate will possess deep technical expertise, excellent problem-solving skills, and the ability to communicate intricate technical information clearly and effectively in a virtual setting.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide advanced remote technical support and troubleshooting for complex mechanical, electrical, and software systems.
- Diagnose equipment malfunctions and failures using diagnostic tools and remote access software.
- Develop clear, step-by-step repair and maintenance procedures for field technicians.
- Guide and mentor field service technicians remotely, enhancing their technical capabilities.
- Analyze recurring technical issues and propose preventative maintenance strategies.
- Create and update technical documentation, including user manuals, service guides, and troubleshooting databases.
- Collaborate with engineering and product development teams to provide feedback on product performance and identify areas for improvement.
- Manage escalations and resolve complex technical problems efficiently.
- Ensure adherence to safety protocols and best practices during all service interventions.
- Track service requests, resolutions, and customer feedback using the CRM system.
- Develop training materials and deliver remote training sessions to field staff and clients.
- Maintain a high level of technical expertise on the company's product line.
- Contribute to the development of remote support strategies and tools.
- Communicate effectively with internal departments and external clients regarding technical matters.
- Oversee the quality of remote technical assistance provided by the team.
Qualifications:
- Minimum of 7 years of experience in field service, technical support, or a related role, with a focus on complex equipment.
- In-depth knowledge of mechanical, electrical, and software systems relevant to the industry.
- Proven ability to troubleshoot and diagnose complex technical issues remotely.
- Excellent communication, presentation, and interpersonal skills, with the ability to explain technical concepts to diverse audiences.
- Proficiency in using remote diagnostic tools, CRM software, and technical documentation platforms.
- Strong analytical and problem-solving skills.
- Ability to work independently and manage multiple priorities in a demanding remote environment.
- Relevant technical certifications or an Associate's/Bachelor's degree in a technical field (e.g., Engineering, Electronics).
- Experience in leading or mentoring technical teams is essential.
- Familiarity with project management principles.
- Adaptability and a strong desire to learn new technologies.
- Previous experience in a remote technical support role is highly desirable.
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Senior Customer Service Team Lead - Technical Support
Posted 23 days ago
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Job Description
Our client, a rapidly growing tech company that provides innovative software solutions, is seeking a highly motivated and experienced Senior Customer Service Team Lead to manage their fully remote customer support team. This role is critical in ensuring exceptional customer experiences and driving customer satisfaction for our user base. You will lead, mentor, and develop a team of customer service representatives, fostering a positive and high-performance culture within a virtual environment. Your responsibilities will include overseeing daily support operations, managing ticket queues, ensuring timely resolution of customer inquiries, and analyzing support metrics to identify trends and areas for improvement. The ideal candidate will possess strong leadership capabilities, a deep understanding of customer service best practices, and excellent problem-solving skills. Experience with technical support, particularly for software products, is essential. You will be responsible for training new team members, conducting performance reviews, and implementing strategies to enhance customer retention and loyalty. This position requires outstanding communication skills, empathy, and the ability to de-escalate challenging situations effectively. You will collaborate closely with product development and sales teams to relay customer feedback and contribute to product enhancements. As a fully remote role, you will need to be a self-starter, highly organized, and adept at using virtual collaboration tools to manage your team and drive results. This is an exciting opportunity to lead a dedicated team, shape customer service strategies, and contribute to the success of a dynamic tech company from the convenience of your home office.
Responsibilities:
Responsibilities:
- Lead and manage a remote team of customer service representatives.
- Oversee daily support operations and ensure efficient ticket management.
- Provide training, coaching, and performance feedback to team members.
- Develop and implement strategies to improve customer satisfaction and retention.
- Monitor key performance indicators (KPIs) and generate regular reports.
- Handle escalated customer issues and provide timely resolutions.
- Collaborate with other departments to address customer needs and product feedback.
- Maintain a high level of product knowledge and technical expertise.
- Foster a positive and supportive team environment.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 5 years of experience in customer service, with at least 2 years in a leadership or supervisory role.
- Proven experience in managing remote teams.
- Strong understanding of customer service principles and best practices.
- Experience with technical support for software products is highly desirable.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Proficiency in CRM software and helpdesk ticketing systems.
- Ability to analyze data and identify actionable insights.
- Self-motivated, organized, and able to thrive in a remote work environment.
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5
Senior Childcare Development Consultant (Remote)
Posted 23 days ago
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Job Description
Our client, a prominent organization focused on child development and early childhood education, is seeking a dedicated Senior Childcare Development Consultant to join their fully remote team. This role is crucial for guiding and supporting childcare providers, educators, and parents in implementing best practices for child development. You will be responsible for developing educational resources, delivering virtual training sessions, and offering expert advice on curriculum design, child psychology, and pedagogical approaches tailored for early years. The ideal candidate will possess extensive knowledge of child development theories, early childhood education standards, and effective strategies for creating nurturing and stimulating learning environments. Your responsibilities will include conducting virtual consultations, assessing childcare programs remotely, and providing customized recommendations for improvement. You will also contribute to the development of training materials, workshops, and online resources aimed at enhancing the quality of childcare services. Strong analytical, communication, and presentation skills are essential for effectively conveying complex information to diverse audiences. This position demands a passionate advocate for child welfare and development, with the ability to work independently, manage multiple projects, and foster positive relationships in a remote setting. You will play a key role in shaping positive outcomes for young children through expert guidance and support.
Responsibilities:
Responsibilities:
- Provide expert consultation and guidance on early childhood education and child development.
- Develop and deliver virtual training programs and workshops for childcare providers and educators.
- Create comprehensive resources, including curricula, guides, and best practice documents.
- Conduct remote assessments of childcare facilities and programs.
- Offer personalized recommendations for improving child development strategies and environments.
- Stay current with research and best practices in child psychology and early learning.
- Collaborate with parents, educators, and stakeholders to support children's growth and well-being.
- Analyze trends in childcare and propose innovative solutions.
- Maintain accurate records of consultations and progress.
- Communicate effectively with clients and team members in a remote setting.
- Contribute to the organization's mission of promoting high-quality childcare.
- Master's degree in Early Childhood Education, Child Development, Psychology, or a related field.
- Minimum of 7 years of experience in early childhood education, childcare management, or child development consulting.
- In-depth knowledge of child development theories and pedagogical approaches for young children.
- Experience in developing and delivering training programs, preferably in a virtual format.
- Proficiency in creating educational resources and materials.
- Excellent communication, presentation, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to work independently and manage projects effectively in a remote environment.
- Familiarity with relevant regulatory standards and best practices in childcare.
- Passion for improving the lives of young children.
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6
Remote Childcare Consultant - Early Childhood Development
Posted 6 days ago
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Job Description
Our client is seeking a knowledgeable and empathetic Childcare Consultant to provide expert advice and support remotely, focusing on early childhood development. This is a fully remote role, perfect for professionals passionate about fostering healthy growth and learning in young children. You will offer guidance to parents, caregivers, and childcare providers on best practices in child development, educational activities, and behavioral support. Your responsibilities will include developing customized childcare plans, creating engaging educational resources, conducting virtual consultations, and providing workshops on various aspects of early childhood education. The ideal candidate will have a strong background in early childhood education, child psychology, or a related field, with demonstrable experience in advising on childcare matters. Excellent communication, active listening, and interpersonal skills are crucial for building rapport and trust with clients remotely. Proficiency in video conferencing tools and digital collaboration platforms is essential. You should be adept at translating complex developmental theories into practical, actionable advice. This is a rewarding opportunity to make a positive impact on the lives of children and families, working flexibly from your remote location. If you are dedicated to advancing early childhood development and possess the expertise to guide others effectively, we encourage you to apply. Your insights will support families and educators, contributing to better outcomes for children in communities such as **Garissa, Garissa, KE**, and beyond, all through remote engagement.
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7
Customer Service Team Lead - Technical Support
Posted 12 days ago
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Job Description
Our client is looking for a dedicated and experienced Customer Service Team Lead to manage and inspire their technical support team in a fully remote environment. This role is crucial for ensuring the delivery of exceptional customer support, resolving technical issues efficiently, and maintaining high levels of customer satisfaction. The ideal candidate will have a strong background in customer service, technical troubleshooting, and team leadership, coupled with excellent communication and problem-solving skills. You will be responsible for overseeing daily operations, coaching team members, and implementing best practices to enhance the customer experience.
Key Responsibilities:
Location: Machakos, Machakos, KE
Key Responsibilities:
- Lead, train, and mentor a remote team of customer service representatives providing technical support.
- Monitor team performance, identify areas for improvement, and implement coaching strategies.
- Handle escalated customer issues and provide expert-level technical troubleshooting.
- Develop and maintain comprehensive knowledge base articles and support documentation.
- Ensure adherence to service level agreements (SLAs) and quality standards.
- Analyze customer feedback and support trends to identify opportunities for service enhancement.
- Collaborate with other departments to resolve complex customer issues and product feedback.
- Manage team schedules and ensure adequate coverage to meet customer demand.
- Contribute to the development and implementation of customer service policies and procedures.
- Foster a positive and productive team environment that promotes collaboration and continuous learning.
Location: Machakos, Machakos, KE
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Remote Childcare Development Consultant
Posted 12 days ago
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Job Description
Our client is seeking an experienced and passionate Remote Childcare Development Consultant to provide expert guidance and support in curriculum development and early childhood education strategies. This is a fully remote position, allowing you to contribute your expertise from any location. You will work with parents, educators, and institutions to design and implement effective childcare programs that foster child development. The ideal candidate possesses a deep understanding of child psychology, age-appropriate learning methodologies, and pedagogical best practices. Responsibilities include assessing existing programs, developing innovative educational materials, and offering training and mentorship to staff. You will also be responsible for staying abreast of the latest research and trends in early childhood education and advising clients on best practices. This role requires exceptional analytical and communication skills, with the ability to translate complex theories into practical applications. You will collaborate with diverse stakeholders, providing tailored recommendations to meet the unique needs of each client. Strong project management skills are essential to ensure timely completion of deliverables and client satisfaction. We are looking for a creative and resourceful individual who is committed to enhancing the quality of childcare services. Your ability to inspire and guide others will be key to the success of this role. This is an excellent opportunity to leverage your expertise in a flexible, remote setting and make a meaningful difference in the lives of young children. You will be expected to conduct thorough research, present findings clearly, and build strong working relationships with clients. The role may also involve developing online resources and virtual training modules. A passion for early learning and a dedication to continuous improvement are highly desirable qualities. We are seeking a consultant who can offer strategic advice and hands-on support, ensuring that childcare environments are nurturing, stimulating, and conducive to holistic child development. This role is integral to advancing our client's mission in providing high-quality early childhood education solutions, supporting communities around Kericho, Kericho, KE .
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