7,267 Remote Housekeeper Supervisor jobs in Kenya
Remote Housekeeping & Sanitation Supervisor (Remote Oversight)
Posted 22 days ago
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Job Description
Our client, a leading hospitality and facilities management group, is seeking an experienced and organized Remote Housekeeping & Sanitation Supervisor to oversee operations for their various sites. While the role is fully remote, it requires strong leadership and oversight capabilities for teams operating in **Mlolongo, Machakos, KE**, and beyond. You will be responsible for ensuring the highest standards of cleanliness, hygiene, and sanitation are maintained across all assigned properties, managing staff remotely, and implementing best practices. This role demands exceptional organizational skills, a keen eye for detail, and the ability to effectively manage and motivate teams from a distance.
Responsibilities:
Responsibilities:
- Develop and implement detailed cleaning and sanitation schedules and protocols for all facilities.
- Conduct regular remote inspections and quality checks to ensure adherence to established standards, using photographic and video evidence where necessary.
- Manage and supervise housekeeping and sanitation staff remotely, providing guidance, training, and performance feedback.
- Oversee inventory management for cleaning supplies, equipment, and linens, ensuring adequate stock levels and cost-effective purchasing.
- Develop and deliver remote training programs on cleaning techniques, safety procedures, and customer service.
- Investigate and resolve any client complaints or issues related to cleanliness and sanitation promptly and effectively.
- Ensure compliance with all health, safety, and environmental regulations.
- Monitor cleaning budgets and identify opportunities for cost savings without compromising quality.
- Maintain records of cleaning activities, staff performance, and supply usage.
- Collaborate with on-site managers and staff to coordinate cleaning efforts and address specific needs.
- Implement and promote best practices in hygiene and infection control.
- Stay updated on the latest cleaning technologies, products, and industry trends.
- Utilize remote communication tools effectively to maintain constant contact with on-site teams.
- Proven experience in housekeeping management, sanitation supervision, or a related role, preferably within the hospitality or facilities management industry.
- Strong understanding of cleaning procedures, sanitation standards, and health & safety regulations.
- Excellent leadership and team management skills, with the ability to motivate and guide remote staff.
- Exceptional organizational and time-management abilities.
- Proficiency in using remote communication and management software (e.g., Zoom, Slack, Asana, property management systems).
- Strong problem-solving and decision-making capabilities.
- Excellent communication and interpersonal skills.
- Ability to conduct thorough remote inspections and provide constructive feedback.
- Familiarity with inventory control and budget management.
- A proactive approach to maintaining high standards and ensuring client satisfaction.
- Experience in developing training materials is a plus.
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Restaurant Operations Supervisor (Remote)
Posted 20 days ago
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Job Description
Our client, a renowned hospitality group, is seeking an enthusiastic and experienced Restaurant Operations Supervisor to join their fully remote management team. This position offers the flexibility to oversee multiple restaurant locations and drive operational excellence from anywhere. The successful candidate will be responsible for ensuring high standards of service, food quality, and operational efficiency across all assigned establishments. You will work closely with on-site managers and staff to implement company policies, train teams, and monitor performance metrics. Key responsibilities include managing inventory, optimizing staffing levels, and ensuring compliance with health and safety regulations. The ideal candidate will possess a strong background in restaurant management, with a proven ability to lead and motivate teams. Excellent communication, problem-solving, and organizational skills are essential for this role. Experience with restaurant management software and point-of-sale systems is a must. You will be instrumental in developing and implementing strategies to enhance customer satisfaction, increase revenue, and control costs. The ability to adapt to a fast-paced environment, make quick decisions, and effectively manage diverse teams in a virtual setting is critical. A passion for the hospitality industry and a commitment to delivering exceptional dining experiences are paramount. This is an exciting opportunity for a dedicated operations professional to contribute to the success of a leading hospitality brand and advance their career in a dynamic, remote work environment.
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Remote Cleaning & Sanitation Supervisor - Hospitality Focus
Posted 21 days ago
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Job Description
Our client is seeking a dedicated and experienced Cleaning & Sanitation Supervisor to oversee their remote operations. This position requires a meticulous individual with a strong understanding of hygiene standards, particularly within the hospitality sector. While the role is fully remote, you will be responsible for managing and coordinating cleaning staff, developing cleaning protocols, and ensuring the highest standards of cleanliness and sanitation across various sites. Your proactive approach will be key to maintaining a safe and hygienic environment for all.
Responsibilities:
This is a fully remote opportunity, ideal for an organized and results-oriented professional who can effectively manage a dispersed team. The successful candidate will possess excellent communication and leadership skills, with a keen eye for detail. Experience in the hospitality industry is highly preferred. You will be instrumental in upholding our client's commitment to a pristine and safe environment.
Responsibilities:
- Develop, implement, and enforce comprehensive cleaning and sanitation policies and procedures.
- Supervise and manage remote cleaning teams, ensuring efficient scheduling and task allocation.
- Conduct regular inspections of facilities to assess cleanliness and identify areas needing improvement.
- Maintain inventory of cleaning supplies and equipment, managing procurement and distribution.
- Ensure compliance with health, safety, and sanitation regulations.
- Train cleaning staff on proper cleaning techniques, safety protocols, and the use of equipment and chemicals.
- Investigate and resolve any cleaning-related complaints or issues.
- Monitor the effectiveness of cleaning programs and make adjustments as needed.
- Manage budgets related to cleaning operations.
- Liaise with site managers and other relevant personnel to ensure seamless operations.
This is a fully remote opportunity, ideal for an organized and results-oriented professional who can effectively manage a dispersed team. The successful candidate will possess excellent communication and leadership skills, with a keen eye for detail. Experience in the hospitality industry is highly preferred. You will be instrumental in upholding our client's commitment to a pristine and safe environment.
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Remote Revenue Manager, Hospitality
Posted 5 days ago
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Job Description
Our client, a growing hotel group, is seeking a proactive and analytical Remote Revenue Manager to optimize room revenue and profitability across their properties. This is a fully remote position, requiring a strategic thinker with expertise in revenue management principles, forecasting, and pricing strategies within the hospitality sector. You will be responsible for analyzing market trends, competitor activity, and demand forecasts to implement effective pricing and inventory management strategies. The ideal candidate will possess strong analytical skills, a deep understanding of hotel operations, and the ability to drive revenue growth from a remote setting.
Key Responsibilities:
Key Responsibilities:
- Develop and implement dynamic pricing and inventory management strategies to maximize room revenue and occupancy.
- Conduct detailed market analysis, competitor benchmarking, and demand forecasting.
- Monitor booking pace, adjust rates, and manage room inventory across various distribution channels.
- Collaborate with Sales and Marketing teams to align revenue strategies with promotional activities.
- Prepare regular revenue reports, analyze performance metrics, and provide actionable insights to senior management.
- Identify opportunities for upselling and cross-selling to enhance guest value and revenue.
- Stay updated on industry trends, new technologies, and best practices in revenue management.
- Utilize revenue management systems and analytical tools effectively.
- Provide guidance and support to on-site hotel teams on revenue management best practices.
- Ensure optimal distribution strategy across all channels (OTA, direct bookings, GDS).
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Remote Executive Chef - Hospitality Services
Posted 2 days ago
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Job Description
Our client is looking for a creative and highly skilled Executive Chef to lead culinary operations remotely for various hospitality ventures. This unique opportunity allows you to leverage your extensive experience in menu development, kitchen management, and food quality control from the comfort of your home office. The successful candidate will be responsible for conceptualizing innovative menus, setting culinary standards, and ensuring exceptional dining experiences across multiple client sites. You will collaborate closely with on-site kitchen teams via video conferencing and digital platforms, providing guidance on food preparation, plating, and ingredient sourcing. This role requires a deep understanding of diverse cuisines, dietary restrictions, and food safety regulations. You will also be involved in cost management, inventory control, and staff training initiatives, adapting your approach to suit remote supervision. The ability to inspire and motivate kitchen brigades from a distance is key. This position demands excellent communication, organizational, and problem-solving skills. You will contribute to menu engineering, recipe standardization, and the implementation of new culinary concepts. The ideal candidate will have a strong portfolio showcasing successful food and beverage programs and a passion for culinary excellence. This role is perfect for a seasoned chef who thrives on innovation and can adapt to a remote-first operational model, impacting culinary excellence across various establishments. Your expertise will guide kitchen teams to achieve high standards in taste, presentation, and hygiene. The role involves continuous culinary research and development to keep menus fresh and exciting. You will also play a role in sourcing high-quality ingredients and maintaining supplier relationships remotely. The goal is to elevate the dining experience for every customer, ensuring consistency and quality regardless of location. Join a growing company that values culinary artistry and offers flexibility.
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Remote Senior Cleaning Services Supervisor (Remote Management)
Posted 22 days ago
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Job Description
Our client is seeking a proactive and detail-oriented Remote Senior Cleaning Services Supervisor to manage and oversee a portfolio of cleaning operations. This role is ideal for an experienced professional who can effectively lead and guide cleaning teams, ensure high standards of cleanliness, and manage resources remotely. You will be responsible for developing and implementing cleaning protocols, training new staff, and conducting virtual inspections to maintain quality. The successful candidate will ensure compliance with health, safety, and sanitation regulations across all sites under your purview. Key responsibilities include creating and managing work schedules for cleaning staff, monitoring supply inventory, and ensuring timely replenishment. You will be the primary point of contact for client communications regarding cleaning services, addressing any concerns or issues promptly and professionally. The role requires strong organizational and leadership skills to motivate teams and ensure efficient service delivery. You will also be involved in performance management of cleaning staff, including feedback and disciplinary actions when necessary. Experience with various cleaning techniques, equipment, and chemical safety is essential. The ability to conduct thorough risk assessments and implement preventative measures for health and safety is critical. This position involves extensive use of communication technologies and remote management tools to stay connected with teams and monitor progress. You will contribute to the development of best practices and continuous improvement initiatives within the cleaning services department. The ideal candidate is adaptable, resourceful, and possesses excellent problem-solving abilities. You must be able to manage multiple priorities and meet deadlines in a fast-paced environment. This is a fully remote position, allowing for operational management from any location. While managing remotely, you will be expected to develop a strong understanding of the operational challenges and opportunities related to cleaning services in diverse environments. The role requires a commitment to maintaining exceptional standards of hygiene and client satisfaction. You will play a key role in the company's commitment to providing top-tier cleaning solutions.
Location: This position is fully remote, but an understanding of operational contexts within areas like Malindi, Kilifi, KE would be advantageous for strategic planning.
Location: This position is fully remote, but an understanding of operational contexts within areas like Malindi, Kilifi, KE would be advantageous for strategic planning.
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Senior Remote Revenue Manager - Hospitality
Posted 14 days ago
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Job Description
Our client, a prominent player in the hospitality industry, is seeking an experienced Senior Remote Revenue Manager to optimize revenue generation across their portfolio of properties. This is a fully remote position, requiring a strategic thinker with a deep understanding of the hospitality market and sophisticated revenue management techniques. The successful candidate will be responsible for developing and implementing dynamic pricing strategies, forecasting demand, managing inventory, and identifying new revenue opportunities. You will analyze market trends, competitor activities, and historical data to set optimal pricing and distribution strategies. Key responsibilities include managing relationships with online travel agencies (OTAs) and other distribution partners, overseeing promotional activities, and ensuring brand positioning is effectively maintained. The ideal candidate possesses a strong analytical aptitude, exceptional problem-solving skills, and the ability to make data-driven decisions. A minimum of 5 years of experience in revenue management, preferably within the hotel or broader hospitality sector, is required. Proficiency in revenue management software (e.g., IDeaS, Duetto) and reporting tools is essential. Excellent communication and presentation skills are necessary for effectively conveying insights and strategies to senior management and property teams. This role offers a unique opportunity to shape the financial success of a growing hospitality group from the comfort of your home office. We are looking for a highly motivated individual who is passionate about maximizing profitability and driving business growth. You will be instrumental in guiding pricing decisions and strategic planning for our client's various establishments. The ability to work independently, manage multiple priorities, and adapt to a fast-paced environment is crucial. Our client values innovation and a results-oriented approach. Join a team that is dedicated to excellence in hospitality management and offers substantial career advancement opportunities. This remote role offers flexibility and impact for a seasoned professional in the **Nairobi, Nairobi, KE** area.
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Remote Customer Experience Manager - Hospitality
Posted 8 days ago
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Job Description
Our client, a leading name in the hospitality sector, is seeking a dedicated and customer-focused Remote Customer Experience Manager to enhance guest satisfaction and operational efficiency. This role is designed to be fully remote, allowing you to leverage your expertise in customer service and hospitality management from anywhere. You will be responsible for developing and implementing strategies to improve the overall guest experience across all touchpoints, analyzing customer feedback, and training remote staff on best practices. The ideal candidate will have a passion for service excellence, a deep understanding of the hospitality industry, and proven experience in managing customer relations and resolving complex issues. You will act as a brand ambassador, ensuring consistency and quality in all guest interactions.
Key Responsibilities:
Key Responsibilities:
- Develop and execute strategies to elevate the customer experience for guests, both pre-arrival and post-stay.
- Monitor and analyze customer feedback from various channels (surveys, reviews, social media) to identify areas for improvement.
- Implement best practices for guest service, ensuring a high standard of professionalism and care.
- Train and coach remote customer service teams on service standards, complaint resolution, and upselling techniques.
- Manage and resolve escalated customer complaints and issues efficiently and empathetically.
- Collaborate with marketing and operations teams to ensure a seamless guest journey.
- Develop and maintain customer service guidelines and standard operating procedures.
- Track key customer experience metrics and report on performance to management.
- Proactively identify opportunities to enhance guest loyalty and repeat business.
- Stay informed about industry trends and best practices in customer experience management.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 4 years of experience in customer service management, preferably within the hospitality industry.
- Demonstrated success in developing and implementing customer experience strategies.
- Excellent understanding of hospitality operations and guest relations.
- Strong analytical skills to interpret customer feedback and identify actionable insights.
- Exceptional interpersonal and communication skills, both written and verbal.
- Proficiency in customer relationship management (CRM) software and feedback platforms.
- Proven ability to manage a remote team and foster a positive work environment.
- Strong problem-solving and conflict-resolution abilities.
- Passion for delivering outstanding customer service and creating memorable experiences.
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Remote Customer Success Manager - Hospitality
Posted 6 days ago
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Job Description
Our client, a leader in the hospitality technology sector, is looking for a dedicated and customer-focused Remote Customer Success Manager. In this role, you will be instrumental in ensuring our clients in the hospitality industry maximize the value they derive from our innovative software solutions. You will build strong relationships with clients, provide ongoing support, and proactively identify opportunities for them to enhance their operations and guest experiences. This is a fully remote position, offering the flexibility to work from your home office. The ideal candidate possesses a passion for the hospitality industry, exceptional communication skills, and a deep understanding of customer success principles. You will manage a portfolio of hospitality clients, conducting regular check-ins, training sessions, and business reviews. Your primary goal will be client retention and growth through ensuring high levels of satisfaction and product adoption. Key responsibilities include: onboarding new hospitality clients and ensuring successful implementation of our services; developing and maintaining strong, long-term relationships with key stakeholders; providing proactive support and troubleshooting to resolve client issues promptly; conducting regular business reviews to assess client needs and identify upsell/cross-sell opportunities; monitoring client usage and health metrics to identify at-risk accounts; developing and executing customer success plans tailored to individual client goals; educating clients on new features and best practices; acting as the voice of the customer internally, providing feedback to product and development teams; collaborating with sales and support teams to ensure a seamless client journey. A bachelor's degree in Hospitality Management, Business, or a related field is preferred. At least 3-5 years of experience in customer success, account management, or a client-facing role within the hospitality or technology sector is required. Demonstrated understanding of the hospitality industry (hotels, restaurants, tourism) is essential. Excellent interpersonal, communication, and presentation skills are crucial. Ability to work independently and manage time effectively in a remote setting is a must. If you are passionate about helping businesses succeed and thrive in a dynamic, remote work environment, we want to hear from you. Join our growing team and make a significant impact on the hospitality landscape.
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Remote Professional Housekeeper & Cleaning Supervisor
Posted 12 days ago
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Job Description
Our client, a premier provider of high-end hospitality services, is actively seeking a meticulous and experienced Remote Professional Housekeeper & Cleaning Supervisor to oversee the quality and standards of cleaning operations. This role is primarily remote, focusing on remote supervision, quality assurance, and training development for cleaning staff. While some occasional on-site assessment might be required, the core responsibilities will be managed from a distance. You will be instrumental in ensuring immaculate environments that meet and exceed client expectations.
Responsibilities:
This role is based in Nyeri, Nyeri, KE but is predominantly remote.
Responsibilities:
- Develop and implement comprehensive cleaning protocols and quality assurance checklists for various properties.
- Conduct remote inspections and audits of cleaning standards through virtual tours and photographic evidence.
- Train and mentor remote cleaning teams on best practices, product usage, and safety procedures.
- Monitor cleaning supply inventory and manage procurement for different sites.
- Analyze cleaning performance data and identify areas for improvement.
- Collaborate with property managers and clients to address any cleaning-related concerns or feedback.
- Create and maintain detailed cleaning schedules and assign tasks to the remote workforce.
- Ensure compliance with health, safety, and sanitation regulations.
- Develop and deliver virtual training modules on specialized cleaning techniques (e.g., deep cleaning, disinfection).
- Research and recommend new cleaning technologies, equipment, and eco-friendly products.
- Maintain excellent communication channels with the cleaning teams and stakeholders.
- Prepare reports on cleaning quality, staff performance, and supply usage.
- Troubleshoot and resolve cleaning issues proactively.
- Promote a culture of excellence and attention to detail within the cleaning team.
- Assist in the recruitment and onboarding process for new cleaning staff.
- Proven experience in professional housekeeping, cleaning services, or facilities management.
- Demonstrated experience in a supervisory or management role, preferably with remote team oversight.
- Strong understanding of cleaning techniques, sanitation standards, and chemical safety.
- Excellent organizational and time management skills.
- Proficiency in using virtual communication and project management tools.
- Ability to conduct thorough remote assessments and provide constructive feedback.
- Strong problem-solving skills and meticulous attention to detail.
- Excellent interpersonal and communication skills, both written and verbal.
- Knowledge of health and safety regulations within the cleaning industry.
- Ability to work independently and manage multiple tasks simultaneously.
- Experience in training development and delivery is a significant advantage.
- Familiarity with different types of properties (e.g., residential, commercial, hospitality) is a plus.
- A commitment to maintaining the highest standards of cleanliness and hygiene.
This role is based in Nyeri, Nyeri, KE but is predominantly remote.
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