7,073 Remote Field Service Technician Remote Support jobs in Kenya
Field Installation Technician (Remote Support)
Posted 18 days ago
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Job Description
Our client is seeking a skilled Field Installation Technician to join their dynamic team. While the core of the work involves on-site installations, this specific role focuses on providing remote support and oversight for installation projects across various locations. This is a fully remote position where you will leverage your technical expertise to guide on-site teams, troubleshoot installation issues remotely, and ensure that all deployments meet quality standards. You will act as a crucial link between the project management team and the field engineers, providing real-time technical assistance and problem-solving from your remote workstation. Responsibilities include reviewing installation plans, conducting remote diagnostic tests, documenting installation progress and challenges, and escalating critical issues to senior technical staff when necessary. The ideal candidate will have a strong background in installation and maintenance, excellent communication skills, and the ability to explain technical procedures clearly. Proficiency with diagnostic tools, remote access software, and project management platforms is essential. You must be able to interpret technical manuals and schematics effectively. This is a remote-first role, requiring a high degree of self-motivation, organization, and the ability to work independently. You will play a vital role in ensuring the successful and efficient completion of installations without being physically present at every site. Collaboration with project managers, on-site technicians, and engineers will be constant through virtual channels. If you possess a strong technical aptitude, enjoy problem-solving, and prefer a flexible remote work arrangement where you can provide critical support and guidance, this opportunity is ideal for you.
Key Responsibilities:
Key Responsibilities:
- Provide remote technical support and guidance for installation projects.
- Troubleshoot installation issues and guide on-site technicians through resolution.
- Review installation plans and schematics to ensure accuracy and feasibility.
- Conduct remote diagnostic tests and system checks.
- Document installation progress, issues, and resolutions.
- Escalate complex technical problems to senior engineers when required.
- Communicate effectively with project managers and field teams via virtual channels.
- Ensure adherence to installation standards and quality control measures.
- Assist in the planning and scheduling of remote support activities.
- Contribute to the continuous improvement of installation processes.
- Technical degree or certification in a relevant field, or equivalent experience.
- Proven experience in installation, maintenance, or a technical field.
- Strong understanding of installation procedures and best practices.
- Excellent troubleshooting and problem-solving skills.
- Proficiency with remote access and diagnostic tools.
- Strong written and verbal communication skills.
- Ability to interpret technical drawings and manuals.
- High degree of self-motivation and ability to work independently.
- Comfortable working in a fully remote environment.
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Lead HVAC Installation Technician - Remote Field Support
Posted 7 days ago
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Job Description
Our client is actively seeking a highly skilled Lead HVAC Installation Technician to provide remote field support and technical guidance. While the role is remote, your expertise will be crucial in remotely overseeing and assisting on-site technicians with complex HVAC installations, troubleshooting, and maintenance across various locations. You will be the primary technical point of contact, offering expert advice and ensuring the highest standards of quality and safety in installations. The ideal candidate will possess extensive hands-on experience in installing, repairing, and maintaining a wide range of HVAC systems, coupled with strong diagnostic skills and a deep understanding of electrical and mechanical principles. Your responsibilities will include guiding field teams through intricate installation procedures, diagnosing and resolving advanced technical issues remotely, and conducting virtual quality inspections. You will also contribute to the development of installation best practices and training materials for field personnel. This role requires exceptional problem-solving abilities, excellent communication skills, and the capacity to effectively guide and mentor technicians from a distance. Proficiency with remote diagnostic tools and communication platforms is essential. You will play a key role in ensuring customer satisfaction and operational efficiency for our client's HVAC services. A proactive approach to identifying potential issues and providing timely solutions will be highly valued. This is a unique opportunity for an experienced HVAC professional to leverage their technical acumen in a remote-first support role, impacting installation quality and technician development across numerous sites. Your leadership and problem-solving skills will be paramount.
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Senior Field Technician (Remote Support)
Posted 21 days ago
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Job Description
Our client is looking for a skilled and dedicated Senior Field Technician to provide on-site support and remote troubleshooting for our specialized equipment installations. This hybrid role requires a balance of hands-on field work and remote technical assistance. You will be responsible for installing, maintaining, and repairing complex machinery and systems at client locations, while also offering expert remote support to junior technicians and end-users. Key duties include diagnosing and resolving hardware and software issues, performing preventative maintenance, conducting system upgrades, and documenting all service activities. The ideal candidate will have extensive experience in mechanical and electrical systems, with a strong understanding of diagnostic tools and techniques. Excellent problem-solving abilities, attention to detail, and the capacity to work independently are essential. You must possess strong communication skills to effectively guide remote troubleshooting efforts and liaise with clients and internal teams. This role demands flexibility, as it involves both site visits and remote support responsibilities. A commitment to continuous learning and staying updated with the latest technological advancements is crucial. You will play a vital role in ensuring the optimal performance and longevity of our installations, supporting clients in **Meru, Meru, KE** and beyond.
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Senior Field Installation Technician (Remote Support)
Posted 7 days ago
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Job Description
Our client requires a highly skilled Senior Field Installation Technician who will provide expert remote support and technical guidance for complex installation and maintenance projects. This role is entirely remote, focusing on assisting field teams through comprehensive troubleshooting, procedural guidance, and advanced problem-solving via digital communication channels. You will be the primary point of contact for critical issues encountered by our field technicians, requiring a deep understanding of mechanical, electrical, and system installations. The ideal candidate possesses extensive hands-on experience in a variety of installation and maintenance scenarios, with a proven ability to diagnose and resolve intricate problems without direct physical access. You will leverage your expertise to guide technicians through intricate repair procedures, system diagnostics, and preventative maintenance routines. Responsibilities include analyzing technical data, reviewing schematics and manuals, and providing clear, step-by-step instructions to ensure successful on-site resolutions. This role demands exceptional communication skills, both written and verbal, with the ability to convey complex technical information effectively to individuals with varying levels of technical expertise. You will also be involved in documenting common issues, developing troubleshooting guides, and contributing to the training materials for field personnel. A proactive approach to identifying potential problems and recommending solutions is essential. The successful candidate will be adept at using remote diagnostic tools, video conferencing, and other communication platforms to provide seamless support. This position requires strong analytical skills, meticulous attention to detail, and the ability to remain calm and effective under pressure. You will play a critical role in minimizing downtime and ensuring the efficiency and reliability of our client's installations and equipment. Experience in supervising or training field technicians is highly advantageous. Your expertise will be crucial in maintaining our client's reputation for service excellence.
Responsibilities:
Responsibilities:
- Provide remote technical support and troubleshooting for installation and maintenance activities.
- Guide field technicians through complex procedures and repairs using digital communication.
- Analyze technical issues, review schematics, and provide diagnostic solutions.
- Develop and update troubleshooting guides and technical documentation.
- Train and mentor junior technicians on best practices remotely.
- Monitor field performance and proactively identify potential problems.
- Ensure adherence to safety protocols and quality standards during installations.
- Collaborate with engineering and support teams to resolve systemic issues.
- Maintain detailed records of support interactions and resolutions.
- Contribute to the continuous improvement of installation and maintenance processes.
- Technical degree or equivalent certification in a relevant field (e.g., Electrical, Mechanical, Industrial).
- Minimum of 7 years of experience in installation, maintenance, and field service.
- Proven ability to diagnose and resolve complex technical issues remotely.
- Expertise in reading and interpreting technical drawings, schematics, and manuals.
- Excellent verbal and written communication skills.
- Proficiency with remote support tools, video conferencing, and ticketing systems.
- Strong analytical and problem-solving capabilities.
- Ability to work independently and manage support escalations effectively.
- Experience in a supervisory or training role for technical teams is a plus.
- Adaptability to working in a dynamic, remote support environment.
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Senior Installation & Maintenance Technician - Remote Field Support
Posted 21 days ago
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Job Description
Our client is seeking a skilled and experienced Senior Installation and Maintenance Technician to join their fully remote technical support team. This role is critical for providing expert remote guidance and troubleshooting for complex equipment installations and ongoing maintenance. The ideal candidate will possess extensive hands-on experience in mechanical, electrical, and potentially software systems, coupled with exceptional problem-solving abilities and strong communication skills. You will be responsible for remotely diagnosing issues, guiding on-site personnel (or clients) through intricate installation procedures, performing preventative maintenance, and resolving technical malfunctions. A deep understanding of diagnostic tools, schematics, and technical manuals is essential. This position requires the ability to translate technical instructions clearly and effectively to individuals with varying levels of technical expertise. Collaboration with engineering and product development teams to provide feedback on product reliability and ease of installation/maintenance will also be a key aspect. We are looking for an individual who is highly self-motivated, organized, and thrives in a remote setting, demonstrating resilience and adaptability in addressing diverse technical challenges. The ability to manage multiple support requests, document solutions, and maintain detailed records of service activities is paramount. This is an excellent opportunity to leverage your technical expertise to support customers and ensure the optimal performance of critical equipment from a distance, impacting operations and services associated with **Malindi, Kilifi, KE**, and other client locations.
Responsibilities:
Responsibilities:
- Provide remote technical support for installation, maintenance, and repair of equipment.
- Troubleshoot and diagnose hardware, software, and system issues through remote communication.
- Guide on-site personnel or clients through complex installation and configuration procedures.
- Develop and maintain clear, concise technical documentation and troubleshooting guides.
- Perform remote diagnostics and analysis of equipment performance data.
- Identify root causes of technical problems and implement effective solutions.
- Collaborate with engineering teams to report product issues and suggest improvements.
- Manage service requests and prioritize tasks to ensure timely resolution.
- Provide training and support to field technicians or end-users as needed.
- Ensure adherence to safety protocols and quality standards in all remote guidance.
- High school diploma or equivalent; Technical certification or Associate's degree in a relevant field preferred.
- Minimum of 6 years of experience in installation, maintenance, and repair of industrial or technical equipment.
- Strong understanding of mechanical, electrical, and electronic systems.
- Proficiency with diagnostic tools and the ability to interpret technical schematics and manuals.
- Exceptional troubleshooting and problem-solving skills.
- Excellent verbal and written communication skills, with the ability to explain complex technical concepts clearly.
- Proven ability to work independently and manage time effectively in a remote environment.
- Experience with remote support tools and platforms is highly desirable.
- Customer-focused attitude with a commitment to delivering high-quality service.
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Junior Renewable Energy Technician - Remote Field Support & Training
Posted 4 days ago
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Job Description
Our client, a leader in sustainable energy solutions, is offering a unique opportunity for a motivated Junior Renewable Energy Technician to join their fully remote field support and training team. This apprenticeship is designed to launch your career in the renewable energy sector, providing comprehensive training and hands-on experience while working remotely. You will be involved in providing remote technical support to field teams, troubleshooting issues related to solar, wind, or other renewable energy systems. Your responsibilities will include assisting with the remote diagnosis of equipment malfunctions, guiding field technicians through repair procedures via video calls and digital documentation, and maintaining detailed records of support interactions and resolutions. The ideal candidate will possess a strong aptitude for technology, excellent problem-solving skills, and a passion for renewable energy. A foundational understanding of electrical principles or mechanical systems is beneficial. You will be trained on specific renewable energy technologies and diagnostic tools. This role requires exceptional communication skills, patience, and the ability to clearly explain technical concepts to individuals with varying levels of expertise. You must be comfortable working independently, managing your time effectively, and utilizing digital collaboration tools. This is a remote-first position, offering flexibility and the chance to contribute to a greener future from **Mlolongo, Machakos, KE** (virtually). A relevant technical diploma or certificate in electrical, mechanical, or renewable energy fields is preferred, along with a demonstrated eagerness to learn and grow within the renewable energy industry. This apprenticeship provides a pathway to a rewarding career, contributing to vital sustainability efforts.
This advertiser has chosen not to accept applicants from your region.
5
Remote Field Service Technician - Remote
Posted 7 days ago
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Job Description
Our client is seeking a highly skilled and self-motivated Remote Field Service Technician to join their distributed technical support team. While the role is classified as 'remote', it involves traveling to client sites for installation, maintenance, and repair of specialized equipment. This position requires a proactive individual with a strong technical aptitude and excellent problem-solving skills, capable of working independently and efficiently. You will be responsible for performing on-site diagnostics, troubleshooting complex technical issues, and executing repairs or preventative maintenance on a variety of industrial or commercial systems. The ideal candidate will have extensive experience in electrical, mechanical, or electronic systems, with a proven ability to interpret technical manuals, schematics, and blueprints. Responsibilities include scheduled and unscheduled site visits, identifying and resolving equipment malfunctions, ensuring optimal system performance, documenting all service activities accurately in the company's system, and providing technical support and training to end-users. A valid driver's license, a clean driving record, and the willingness to travel extensively are mandatory. Proficiency with diagnostic tools and a solid understanding of safety protocols are essential. This role offers the flexibility of remote management of your schedule and administrative tasks, but requires a significant presence at customer locations. Our client provides a company vehicle, fuel card, and all necessary tools and equipment. We are looking for individuals who are customer-focused, possess excellent communication skills, and can represent the company professionally at all times. If you are a dedicated Field Service Technician looking for a challenging and rewarding opportunity that combines independent work with client-facing interaction, and you are comfortable with travel, we encourage you to apply. Your technical expertise will be crucial in ensuring the seamless operation of our clients' critical systems.
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Remote Field Service Technician (Remote Oversight)
Posted 21 days ago
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Job Description
Our client, a leading provider of specialized industrial equipment, is seeking a skilled Remote Field Service Technician to manage and support on-site service operations. This role is primarily remote, focusing on providing expert technical guidance and remote diagnostics to field engineers. You will be the central hub for troubleshooting complex equipment failures, coordinating emergency repairs, and ensuring optimal performance of machinery deployed at client sites. Your responsibilities will include analyzing performance data, interpreting technical schematics, and developing step-by-step solutions for on-site technicians via secure remote access tools. You will also be tasked with creating and updating technical documentation, training materials, and best practice guides for field service personnel. A critical aspect of this role involves proactive monitoring of equipment health, identifying potential issues before they escalate, and dispatching resources efficiently. You will serve as the primary technical escalation point for field teams, offering immediate support and expertise. The ideal candidate will possess a strong background in mechanical, electrical, or electronic systems, coupled with extensive experience in industrial equipment maintenance and repair. Exceptional diagnostic and problem-solving skills are essential, along with the ability to communicate technical information clearly and concisely in high-pressure situations. Proficiency in utilizing remote diagnostic software, simulation tools, and advanced troubleshooting methodologies is required. A proven ability to manage and mentor field teams remotely, fostering a culture of safety and technical excellence, is highly valued. This is an exciting opportunity to leverage your technical expertise in a remote capacity, ensuring the seamless operation of critical infrastructure. This position is fully remote, but its operational focus is on servicing equipment installations near **Kitale, Trans-Nzoia, KE**.
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Remote Field Service Technician - Remote Support
Posted 21 days ago
Job Viewed
Job Description
Our client is seeking a skilled and experienced Remote Field Service Technician to provide remote technical support and troubleshooting for complex equipment and systems. This is a fully remote position, allowing you to leverage your expertise to diagnose and resolve issues without on-site presence. You will be crucial in ensuring minimal downtime and maximum operational efficiency for our client's customers.
Key Responsibilities:
Key Responsibilities:
- Provide remote technical support and diagnostic services for a range of industrial or technical equipment.
- Guide customers through troubleshooting procedures via phone, video calls, and remote access software.
- Analyze technical issues, identify root causes, and implement effective solutions remotely.
- Maintain detailed records of service requests, troubleshooting steps, and resolutions in the CRM system.
- Collaborate with on-site technicians or engineers for complex issues requiring physical intervention.
- Develop and update technical documentation, including user manuals, troubleshooting guides, and FAQs.
- Stay current with product updates, technical specifications, and service bulletins.
- Escalate unresolved issues to senior technical support staff or product development teams.
- Proactively identify potential problems and suggest preventative maintenance strategies.
- Ensure customer satisfaction by providing timely, accurate, and professional technical assistance.
- Contribute to training materials and knowledge base for customer support.
- Proven experience as a Field Service Technician, Technical Support Specialist, or a similar role.
- Strong technical aptitude and expertise in diagnosing and repairing complex mechanical, electrical, or software systems.
- Proficiency with remote support tools, diagnostic software, and communication technologies.
- Excellent problem-solving, analytical, and critical-thinking skills.
- Exceptional communication, interpersonal, and customer service skills.
- Ability to explain technical procedures clearly and concisely to non-technical users.
- Strong organizational skills and the ability to manage multiple service requests simultaneously.
- Ability to work independently, manage time effectively, and adapt to changing priorities in a remote environment.
- Relevant technical certifications or a degree/diploma in a technical field is highly preferred.
- Experience with specific equipment or industry relevant to our client's products is a significant advantage.
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Remote Lead Field Service Technician - Technical Support
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Technician to join their remote technical support team. This critical role involves providing expert-level remote troubleshooting, guidance, and technical support to field technicians and end-users on complex machinery and equipment. You will be instrumental in diagnosing issues, developing solutions, and ensuring the optimal performance and uptime of client systems. The ideal candidate will possess deep technical expertise, excellent problem-solving skills, and the ability to communicate intricate technical information clearly and effectively in a virtual setting.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide advanced remote technical support and troubleshooting for complex mechanical, electrical, and software systems.
- Diagnose equipment malfunctions and failures using diagnostic tools and remote access software.
- Develop clear, step-by-step repair and maintenance procedures for field technicians.
- Guide and mentor field service technicians remotely, enhancing their technical capabilities.
- Analyze recurring technical issues and propose preventative maintenance strategies.
- Create and update technical documentation, including user manuals, service guides, and troubleshooting databases.
- Collaborate with engineering and product development teams to provide feedback on product performance and identify areas for improvement.
- Manage escalations and resolve complex technical problems efficiently.
- Ensure adherence to safety protocols and best practices during all service interventions.
- Track service requests, resolutions, and customer feedback using the CRM system.
- Develop training materials and deliver remote training sessions to field staff and clients.
- Maintain a high level of technical expertise on the company's product line.
- Contribute to the development of remote support strategies and tools.
- Communicate effectively with internal departments and external clients regarding technical matters.
- Oversee the quality of remote technical assistance provided by the team.
Qualifications:
- Minimum of 7 years of experience in field service, technical support, or a related role, with a focus on complex equipment.
- In-depth knowledge of mechanical, electrical, and software systems relevant to the industry.
- Proven ability to troubleshoot and diagnose complex technical issues remotely.
- Excellent communication, presentation, and interpersonal skills, with the ability to explain technical concepts to diverse audiences.
- Proficiency in using remote diagnostic tools, CRM software, and technical documentation platforms.
- Strong analytical and problem-solving skills.
- Ability to work independently and manage multiple priorities in a demanding remote environment.
- Relevant technical certifications or an Associate's/Bachelor's degree in a technical field (e.g., Engineering, Electronics).
- Experience in leading or mentoring technical teams is essential.
- Familiarity with project management principles.
- Adaptability and a strong desire to learn new technologies.
- Previous experience in a remote technical support role is highly desirable.
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