2,407 Remote Automotive Technical Support Engineer jobs in Kenya
Remote Automotive Technical Support Engineer
Posted 20 days ago
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Job Description
Our client, a prominent player in the automotive industry, is seeking a highly skilled and motivated Remote Automotive Technical Support Engineer. This is a fully remote position, allowing you to provide expert technical assistance and solutions from your home office. You will be responsible for troubleshooting complex technical issues related to automotive systems, components, and diagnostics. This includes responding to technical inquiries from dealerships, service centers, and end-users via phone, email, and online support platforms. The ideal candidate will possess a deep understanding of automotive engineering principles, vehicle electronics, diagnostic tools, and repair procedures. You will need to effectively analyze technical problems, research solutions, and clearly communicate technical information to individuals with varying levels of technical expertise. Experience with specific automotive brands or advanced diagnostic software is highly advantageous. This role requires strong problem-solving skills, a meticulous approach to diagnostics, and the ability to work independently with minimal supervision. Maintaining detailed records of support interactions, issues, and resolutions is crucial. Collaboration with engineering and product development teams to identify recurring issues and provide feedback for product improvement will be an integral part of your responsibilities. We are looking for a self-disciplined individual with excellent communication skills and a passion for the automotive sector. A commitment to providing exceptional customer support and resolving technical challenges efficiently is paramount. This remote position offers a fantastic opportunity to utilize your automotive expertise and contribute to the seamless operation and customer satisfaction of our client's vehicles and services, serving a broad geographic area including **Garissa, Garissa, KE** and beyond.
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Remote Automotive Technical Support Specialist
Posted 12 days ago
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Job Description
Our client is seeking a highly knowledgeable and customer-focused Remote Automotive Technical Support Specialist to provide expert assistance to their clientele. This role operates entirely remotely, serving as the first point of contact for customers experiencing technical issues with their vehicles or automotive systems. You will diagnose problems, guide customers through troubleshooting steps, and provide clear, concise solutions via phone, email, and chat. This position requires a deep understanding of automotive mechanics, electronics, and diagnostic procedures. You will be instrumental in ensuring customer satisfaction by delivering timely and effective technical support, maintaining detailed records of interactions and resolutions, and escalating complex issues to higher levels of support when necessary. The ideal candidate is a self-starter with excellent communication skills and a passion for the automotive industry.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide remote technical support to customers regarding vehicle operation, diagnostics, and repair.
- Troubleshoot and diagnose a wide range of automotive issues, including mechanical, electrical, and software-related problems.
- Guide customers through step-by-step troubleshooting procedures using remote communication channels.
- Interpret diagnostic trouble codes (DTCs) and provide appropriate recommendations.
- Educate customers on vehicle maintenance and best practices.
- Maintain accurate and detailed records of all customer interactions, issues, and resolutions in the CRM system.
- Escalate unresolved technical issues to senior support staff or engineering teams.
- Contribute to the knowledge base by documenting common issues and solutions.
- Stay updated on the latest automotive technologies, diagnostic tools, and industry trends.
- Collaborate with other support specialists and internal teams to share knowledge and best practices.
- Ensure a high level of customer satisfaction through professional and empathetic service.
Qualifications:
- Proven experience in automotive repair, diagnostics, or technical support.
- Strong understanding of automotive systems, including engine, transmission, electrical, and HVAC.
- Proficiency with automotive diagnostic equipment and software.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Exceptional problem-solving and analytical skills.
- Ability to work independently and manage time effectively in a remote work environment.
- Customer-centric approach with a passion for providing excellent service.
- ASE certification or equivalent is highly desirable.
- Experience with remote support tools and CRM systems is a plus.
- High school diploma or equivalent; technical degree or relevant certifications preferred.
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Remote Aircraft Maintenance Technical Writer
Posted 6 days ago
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Job Description
Our client requires a skilled and experienced Remote Aircraft Maintenance Technical Writer to develop and maintain accurate, clear, and concise technical documentation for aircraft maintenance procedures. This is a fully remote position, offering the flexibility to work from anywhere. As a Remote Aircraft Maintenance Technical Writer, you will be responsible for creating, revising, and organizing a wide range of documents, including maintenance manuals, repair instructions, service bulletins, and technical advisories. You will work closely with aircraft engineers, technicians, and subject matter experts to gather information, ensure technical accuracy, and adhere to industry standards and company formatting guidelines. The ability to translate complex technical information into easily understandable language for maintenance personnel is paramount. You will manage document version control, conduct quality assurance checks, and ensure all documentation is compliant with relevant aviation regulations. The ideal candidate will have a strong background in aviation maintenance or engineering, coupled with exceptional technical writing skills and a portfolio of relevant work. Proficiency in technical writing software, content management systems, and illustration tools is highly desirable. You should possess excellent research, analytical, and communication skills, with a keen eye for detail. Understanding of aerospace industry standards and terminology is crucial. This role demands the ability to work independently, manage multiple projects simultaneously, and meet strict deadlines. You will play a vital role in ensuring the safety and efficiency of aircraft maintenance operations through high-quality documentation. This is an outstanding opportunity to contribute your expertise to the aviation sector while enjoying the benefits of a remote work setup. If you are a meticulous and detail-oriented technical writer with a passion for aviation, we encourage you to apply. The documentation will primarily support aircraft operations and maintenance in the region of Kisumu, Kisumu, KE .
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Lead Automotive Diagnostic Technician - Remote Technical Support
Posted 19 days ago
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Job Description
Our client, a global leader in automotive technology, is looking for a skilled and experienced Lead Automotive Diagnostic Technician to provide remote technical support. In this role, you will be the primary point of contact for complex vehicle diagnostic issues, offering expert guidance to dealership technicians and service centers worldwide. This position operates on a remote-first basis, allowing you to leverage your deep understanding of automotive systems from your home office. Your responsibilities will include analyzing diagnostic data, interpreting fault codes, and recommending precise repair procedures for a wide range of vehicle makes and models. You will collaborate closely with engineering and product development teams to identify recurring issues and provide feedback for future product improvements. This role requires exceptional problem-solving skills and the ability to explain intricate technical concepts clearly and concisely to individuals with varying levels of technical expertise. You will develop and maintain a knowledge base of common issues and solutions, contributing to training materials for service personnel. The ideal candidate will have extensive hands-on experience with modern diagnostic equipment, scan tools, and vehicle communication interfaces. Proficiency in interpreting electrical schematics and mechanical diagrams is essential. You should possess a strong understanding of powertrain, chassis, electrical, and infotainment systems. This is a unique opportunity to utilize your diagnostic expertise in a challenging and rewarding remote environment, contributing to the seamless operation of vehicles for customers globally. You will be instrumental in ensuring customer satisfaction by enabling efficient and accurate repairs through expert remote consultation.
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Senior Automotive Diagnostic Technician - Remote Technical Support
Posted 20 days ago
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Job Description
Our client is seeking a highly skilled Senior Automotive Diagnostic Technician to provide remote technical support and expertise. In this unique, fully remote role, you will leverage your extensive knowledge of automotive systems to assist field technicians, customers, and service centers with complex diagnostic challenges. Your responsibilities will include analyzing technical issues, providing step-by-step troubleshooting guidance, and contributing to the development of diagnostic resources. This position requires a deep understanding of engine management, electrical systems, HVAC, and other automotive components, including advanced diagnostic tools and software. The ideal candidate will have a proven track record as a master technician with exceptional problem-solving skills. Strong communication abilities, both written and verbal, are crucial for effectively conveying technical information remotely. Proficiency with remote diagnostic platforms, video conferencing tools, and technical documentation is essential. You must be a self-starter, capable of working independently and managing your time effectively in a remote environment. This is an exciting opportunity for an experienced automotive professional to share their expertise and contribute to improving service quality across the board, all while enjoying the benefits of remote work. While the role is conceptually linked to **Kericho, Kericho, KE**, it is a fully remote position. We are seeking a meticulous, knowledgeable, and patient technician who is passionate about automotive diagnostics and committed to providing outstanding remote technical assistance.
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Remote Automotive Diagnostics and Technical Support Specialist
Posted 19 days ago
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Job Description
Our client is seeking a knowledgeable and customer-focused Remote Automotive Diagnostics and Technical Support Specialist to assist vehicle owners and repair technicians. This is a fully remote position, allowing you to provide expert assistance from anywhere. You will be the first point of contact for diagnosing complex vehicle issues, troubleshooting problems, and guiding users through effective repair solutions using advanced diagnostic tools.
Responsibilities:
Responsibilities:
- Provide remote technical support to customers and automotive technicians regarding vehicle diagnostics and repair.
- Interpret diagnostic trouble codes (DTCs) and analyze vehicle data to identify root causes of malfunctions.
- Guide users through troubleshooting procedures and recommend appropriate repair strategies.
- Utilize remote diagnostic software and databases to access technical information and service bulletins.
- Maintain accurate records of customer interactions, diagnostic findings, and resolution steps.
- Collaborate with engineering and product development teams to report recurring issues and suggest product improvements.
- Stay up-to-date with the latest automotive technologies, diagnostic tools, and repair techniques.
- Develop and update technical documentation, FAQs, and troubleshooting guides.
- Escalate complex issues to senior technicians or specialized departments when necessary.
- Ensure a high level of customer satisfaction through clear communication and effective problem-solving.
- Associate's or Bachelor's degree in Automotive Technology, Mechanical Engineering, or a related field.
- ASE certifications (e.g., L1, L2, L3) are highly desirable.
- Minimum of 4 years of hands-on experience as an automotive technician or in technical support for automotive systems.
- Strong understanding of vehicle electronic systems, engine management, and diagnostic procedures.
- Proficiency in using automotive diagnostic equipment and scan tools.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to a non-technical audience.
- Ability to work independently and manage time effectively in a remote environment.
- Familiarity with remote diagnostic platforms and telematics systems is a plus.
- A passion for automobiles and a commitment to providing exceptional customer service.
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5
Remote Installation and Maintenance Technical Lead
Posted 19 days ago
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Job Description
Our client is seeking a highly skilled and experienced Remote Installation and Maintenance Technical Lead to guide their technical teams in deploying and servicing their innovative products. This is a fully remote position, allowing you to lead from anywhere. You will be responsible for overseeing the quality and efficiency of installation and maintenance processes, providing expert technical guidance, and ensuring customer satisfaction.
Responsibilities:
Responsibilities:
- Lead and mentor remote field technicians responsible for installation, troubleshooting, and maintenance of company products.
- Develop and refine installation and maintenance procedures and best practices.
- Provide remote expert technical support to field teams, resolving complex issues encountered during installations or maintenance.
- Analyze performance data from installed systems to identify potential issues and proactively recommend maintenance.
- Create and deliver training materials for new technicians and ongoing skill development.
- Manage the inventory and deployment of necessary tools and equipment for field operations.
- Ensure adherence to safety protocols and quality standards in all installation and maintenance activities.
- Collaborate with product development and engineering teams to provide feedback on product reliability and installation challenges.
- Develop standardized reporting templates for site visits, issue resolution, and maintenance activities.
- Contribute to the continuous improvement of service delivery and customer support strategies.
- Technical diploma or Bachelor's degree in Engineering, Technology, or a related field.
- Minimum of 6 years of experience in installation, field service, or maintenance roles, with at least 2 years in a leadership or supervisory capacity.
- Proven experience with complex technical systems and troubleshooting methodologies.
- Strong understanding of project management principles and workflow optimization.
- Excellent diagnostic, problem-solving, and analytical skills.
- Exceptional communication, coaching, and leadership abilities.
- Proficiency with remote collaboration tools and ticketing systems.
- Ability to interpret technical diagrams, blueprints, and manuals.
- Commitment to maintaining high standards of safety and quality.
- Ability to work independently and manage multiple priorities in a remote work environment.
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Remote Lead Field Service Technician - Technical Support
Posted 9 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Technician to join their remote technical support team. This critical role involves providing expert-level remote troubleshooting, guidance, and technical support to field technicians and end-users on complex machinery and equipment. You will be instrumental in diagnosing issues, developing solutions, and ensuring the optimal performance and uptime of client systems. The ideal candidate will possess deep technical expertise, excellent problem-solving skills, and the ability to communicate intricate technical information clearly and effectively in a virtual setting.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide advanced remote technical support and troubleshooting for complex mechanical, electrical, and software systems.
- Diagnose equipment malfunctions and failures using diagnostic tools and remote access software.
- Develop clear, step-by-step repair and maintenance procedures for field technicians.
- Guide and mentor field service technicians remotely, enhancing their technical capabilities.
- Analyze recurring technical issues and propose preventative maintenance strategies.
- Create and update technical documentation, including user manuals, service guides, and troubleshooting databases.
- Collaborate with engineering and product development teams to provide feedback on product performance and identify areas for improvement.
- Manage escalations and resolve complex technical problems efficiently.
- Ensure adherence to safety protocols and best practices during all service interventions.
- Track service requests, resolutions, and customer feedback using the CRM system.
- Develop training materials and deliver remote training sessions to field staff and clients.
- Maintain a high level of technical expertise on the company's product line.
- Contribute to the development of remote support strategies and tools.
- Communicate effectively with internal departments and external clients regarding technical matters.
- Oversee the quality of remote technical assistance provided by the team.
Qualifications:
- Minimum of 7 years of experience in field service, technical support, or a related role, with a focus on complex equipment.
- In-depth knowledge of mechanical, electrical, and software systems relevant to the industry.
- Proven ability to troubleshoot and diagnose complex technical issues remotely.
- Excellent communication, presentation, and interpersonal skills, with the ability to explain technical concepts to diverse audiences.
- Proficiency in using remote diagnostic tools, CRM software, and technical documentation platforms.
- Strong analytical and problem-solving skills.
- Ability to work independently and manage multiple priorities in a demanding remote environment.
- Relevant technical certifications or an Associate's/Bachelor's degree in a technical field (e.g., Engineering, Electronics).
- Experience in leading or mentoring technical teams is essential.
- Familiarity with project management principles.
- Adaptability and a strong desire to learn new technologies.
- Previous experience in a remote technical support role is highly desirable.
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7
Remote HVAC Technician - Technical Support Specialist
Posted 4 days ago
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Job Description
Our client, a leading provider of industrial equipment and maintenance services, is looking for a highly skilled and experienced Remote HVAC Technician to join their technical support division. This position is entirely remote, allowing you to utilize your extensive knowledge of heating, ventilation, and air conditioning systems to provide expert assistance to clients and field technicians nationwide. You will be responsible for diagnosing complex HVAC issues remotely, guiding on-site personnel through troubleshooting procedures, and recommending appropriate repair or replacement strategies. Your role will involve analyzing diagnostic data, interpreting technical manuals, and communicating technical information clearly and concisely through various remote channels, including phone, video conferencing, and specialized support software. The ideal candidate will possess a strong background in HVAC system design, installation, and repair, with at least 5 years of hands-on experience. Relevant certifications (e.g., EPA Section 608) are highly desirable. Exceptional problem-solving abilities, a keen diagnostic eye, and the capacity to explain intricate technical concepts to individuals with varying levels of expertise are crucial. You must be comfortable working independently, managing your workload efficiently, and providing timely support to ensure minimal disruption for clients. A proactive approach to identifying recurring issues and contributing to the development of knowledge base articles and best practice guides will be highly valued. This remote role requires excellent communication and interpersonal skills, along with a deep understanding of HVAC equipment from various manufacturers. Join a company that values technical expertise and offers a flexible, remote work environment. This is a unique opportunity to apply your HVAC skills in a challenging and rewarding support capacity, impacting client satisfaction and operational efficiency. The role is associated with the operational hub of Kakamega, Kakamega, KE .
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8
Remote Lead HVAC Systems Technician - Technical Support
Posted 18 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead HVAC Systems Technician to join their global support team in a fully remote capacity. In this critical role, you will be the primary technical point of contact for complex HVAC system issues reported from various client sites. You will be responsible for remotely diagnosing, troubleshooting, and providing expert guidance to on-site technicians, ensuring optimal performance and longevity of HVAC installations. Your duties will include analyzing system performance data, reviewing diagnostic reports, interpreting technical schematics, and developing detailed repair strategies. You will leverage your extensive knowledge of various HVAC equipment, refrigeration cycles, control systems, and building management systems (BMS) to provide accurate and timely solutions. This role requires exceptional problem-solving skills, the ability to work autonomously, and excellent communication abilities to articulate technical solutions to both technical and non-technical personnel. You will also contribute to the development of training materials and best practice guides for field technicians, aimed at enhancing their diagnostic capabilities. The successful candidate will be adept at using remote diagnostic tools, interpreting sensor data, and recommending preventative maintenance schedules based on performance trends. A key focus will be on ensuring compliance with all relevant safety standards and environmental regulations. This is an opportunity to shape the maintenance strategies for critical infrastructure from a distance, directly impacting operational efficiency and client satisfaction. While the role is fully remote, the context involves supporting installations primarily in the **Malindi, Kilifi, KE** region. A minimum of 5 years of hands-on experience in HVAC system installation, maintenance, and repair is mandatory, along with a strong understanding of electrical and mechanical principles related to HVAC. Relevant certifications (e.g., EPA Universal, NATE) are highly advantageous. You will be expected to manage multiple complex cases simultaneously and maintain detailed records of all support activities. This position requires a proactive and analytical mindset, with a passion for resolving challenging technical problems in the building services sector.
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