48 Pwc jobs in Nairobi

Company Description

Lulek Capital Management Ltd offers comprehensive investment and insurance services with a deep commitment to helping individuals and businesses achieve their financial goals. The company blends expertise, innovation, and personalization to deliver exceptional value. With a mission to empower clients with the knowledge and solutions needed to build and protect their financial futures, Lulek Capital offers a range of investment products and strategies, including retirement planning and wealth management. Additionally, the company provides insurance solutions encompassing life, health, and property insurance to safeguard what matters most to clients.

Role Description

This is a full-time on-site role for a Financial Services Advisor located in Nairobi County, Kenya. The Financial Services Advisor will be responsible for providing financial planning, retirement planning, and investment advisory services to clients. Key tasks include analyzing clients' financial situations, offering financial advice, developing personalized financial strategies, and managing investment portfolios. The advisor will also be responsible for maintaining client relationships, conducting regular reviews, and staying updated on financial market trends and products.

Qualifications

• Expertise in Financial Planning and Retirement Planning
• Strong background in Finance and Investments
• Experience in providing Financial Advisory services
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Relevant certifications such as CFP (Certified Financial Planner) or CFA (Chartered Financial Analyst) are a plus
• Bachelor's degree in Finance, Economics, Business Administration, or a related field
• Experience in the financial services industry is highly desirable

• Identify, assess, and monitor key financial risks across the organization.
• Develop and implement risk management policies, procedures, and frameworks.
• Conduct quantitative analysis, including scenario analysis and stress testing.
• Monitor risk exposures and ensure compliance with risk appetite and regulatory limits.
• Prepare comprehensive risk reports and presentations for senior management and stakeholders.
• Collaborate with business units to integrate risk management into daily operations.
• Advise on risk mitigation strategies and controls.
• Stay abreast of regulatory changes and industry best practices in risk management.
• Contribute to the development and enhancement of risk modeling capabilities.
• Ensure data integrity and accuracy in all risk reporting and analysis.

• Master's degree in Finance, Economics, Statistics, Mathematics, or a related quantitative field.
• Professional certification such as FRM, CFA, PRM, or equivalent is highly preferred.
• Minimum of 6 years of progressive experience in risk management within the banking or financial services sector.
• Strong understanding of financial markets, instruments, and risk types (market, credit, operational, liquidity).
• Proficiency in statistical software (e.g., R, Python, SAS) and data analysis tools.
• Experience with risk management systems and databases.
• Excellent analytical, quantitative, and problem-solving skills.
• Strong written and verbal communication skills, with the ability to present complex information clearly.
• Ability to work independently and manage multiple priorities in a remote setting.
• Proven ability to collaborate effectively with diverse teams.

Empowering Africa's tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal:
Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job Summary
To provide specialist advise and support in the preparation, development and analysis of financial data to provide accurate information to inform decisions enhancing stability, growth & profitability, through the execution of predefined objectives.

Job Description
Job purpose
Overall responsibility for the financial management of the Total Bank Cost space and Cost Efficiency. The role includes oversight of past, present and future financial performance of the Total Bank and various Functions, including the strategic objective of aligning to Absa Bank Kenya Plc.

• Senior stakeholder and relationship management is a key driver in-order to deliver financial objectives by leveraging off Finance, Functions, and other infrastructure groups across the organization.
• Identifying cost trends and financial risks with the presentation of these views alongside the financials at the various exco's and steercos.
• Delivering and presenting of accurate financial information in-order to assist in strategic decisions for Management (CFO, Functions, Sourcing, Board, CMC)
• Support all functions in decision-making process by providing insights into their financial performance, identifying potential cost risks and opportunities, and making recommendations and improvements.
• Provide financial planning and analysis, forecasting and monitoring the Total Bank financial performance to assist the CFO in driving the costs strategy.

Key Accountabilities
Strategy and planning

• Undertake key elements of strategic management activity, involving the identification of how value is created, destroyed, and driven in the function from a cost perspective.
• To support the business in its Outlook/Shape//MTP/STP/RAF processes.
• Support in completion, driving and tracking of the bank cost strategy.
• Lead in budgeting process, outlook and actual Numbers updates, and provide commentary to the performance metrics and actions.

Business Performance management

• To develop and report financial and other performance measures (metrics) required by the business e.g., the Monthly Business review Pack, Benefits Management Committee and Board papers.
• To monitor actual performance against target and to analyse variances.
• Support input of the financials to the investor relations packs, support management in investor relations sessions, press release and the results announcement.
• To respond to routine and ad hoc information requests.
• To produce reports that enable the identification options for improved financial performance and cost reduction.
• To support the business – in the production and review of specific technical elements of Management Accounts KPIs, margins review, Cost drivers.

Decision Support

• To provide support and analysis on a range of technical issues in connection with the Financial and Management Accounts e.g., variance/trend analysis (actuals v budget) makeup of specific costs etc.
• Lead in CFO/Finance mission statement updates, provide commentary to the performance metrics and actions.
• Provide analytics and trends to inform decision making/investment decisions

Stakeholder & Relationship Management

• Maintain and build key relationships across the organization to effectively drive cost strategy and protect value.
• Understand and identify key sustainable requests from stakeholders including adhoc requests.
• Ability to Implement actions without the direct responsibility of resources.
• Negotiate and leverage information off different groups across the organization in-order to meet stakeholder demands.
• Become the "go-to" person for all key senior stakeholders for all Finance matters relating to Costs.
• Liaise with centre to respond on all country costs queries.
• Provide feedback and updates on Cost financial / business matters.
• Communicate the cost related objectives to relevant stakeholders, ensuring alignment to the wider Absa objectives.
• To develop and report Costs financial and other performance measures (metrics) required by the business e.g. the Cost Monthly Business Review Pack, Monthly Efficiency Committee Steerco meeting, Cost CMC inputs, Cost Flash and Board papers, etc.

Team and staff Management

• Take responsibility for personal performance development, training and career development plans and ensure they are relevant and progressed.
• Develop cost health, check and challenge through regular training of cost champions

Qualifications Required.

• Bachelor's degree in finance & related fields
• Accounting Qualifications

Experience Required.

• Progressive experience in finance

Skills Required To Undertake The Role.

• Strong financial analytical and diagnostic skills
• Strong planning skills
• Excellent communication skills at all levels
• Excellent stakeholder management skills
• Excellent understanding of business strategy and competitive activity
• Good understanding of global and domestic economic trends
• Ability to work to tight deadlines without compromising accuracy
• Strong team player with good interpersonal, negotiation and influencing skills.
• Ability to influence senior management across the business.
• Experience in the financial services environment.
• Understanding of the broader economic and regulatory environment which Absa operates in.
• Good PC/systems skills.
• Learning agility
• Application Deadline – 9th October 2025***

Absa Bank Kenya is an equal opportunity, affirmative action employer. Preference will be given to suitable candidates from designated groups whose appointments will contribute towards the achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Education
Higher Diplomas: Financial Sciences (Required)

• Leading, mentoring, and managing a remote team of customer service and technical support representatives.
• Developing and implementing best practices for customer service and technical support.
• Monitoring support queue performance and ensuring timely and accurate issue resolution.
• Handling escalated customer issues and providing expert-level troubleshooting.
• Training new team members and conducting ongoing performance coaching.
• Analyzing customer feedback, support metrics, and KPIs to identify trends and areas for improvement.
• Contributing to the development of knowledge base articles and support documentation.
• Collaborating with product and engineering teams to resolve complex technical issues.
• Ensuring a high level of customer satisfaction and loyalty.
• Reporting on team performance and support operations to senior management.

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• 5+ years of experience in customer service and technical support, with at least 2 years in a leadership role.
• Proven experience managing remote customer support teams.
• Strong understanding of customer service principles and best practices.
• Excellent technical troubleshooting skills and ability to understand complex products/services.
• Proficiency in customer support software (e.g., Zendesk, Salesforce Service Cloud) and CRM systems.
• Exceptional communication, interpersonal, and problem-solving skills.
• Ability to motivate and lead a team effectively in a remote setting.
• Strong organizational skills and attention to detail.

• Lead and mentor a team of customer service and technical support representatives.
  
• Set performance standards and monitor key metrics such as response time, resolution rate, and customer satisfaction.
  
• Handle escalated customer inquiries and technical issues, providing expert resolution.
  
• Develop and maintain comprehensive support documentation, FAQs, and knowledge base articles.
  
• Train new team members and provide ongoing coaching and development to existing staff.
  
• Analyze customer feedback and support data to identify trends and areas for improvement.
  
• Collaborate with product and engineering teams to resolve technical issues and improve product usability.
  
• Ensure a high level of customer satisfaction through efficient and empathetic support.
  
• Contribute to the development and implementation of customer support policies and procedures.

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
  
• Minimum of 5 years of experience in customer service and technical support, with at least 2 years in a leadership or supervisory role.
  
• Proven experience in managing and motivating support teams.
  
• Strong technical aptitude and troubleshooting skills.
  
• Excellent communication, interpersonal, and problem-solving abilities.
  
• Proficiency with CRM software and helpdesk ticketing systems.
  
• Ability to work effectively in a hybrid work environment.
  
• Experience in developing training materials and knowledge base content.
  
• Customer-focused mindset with a passion for service excellence.

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA
The Associate Collaboration Technical Services (TS) Systems Integration Specialist is an entry level subject matter expert, responsible for learning the skills to work closely with the TS Systems Integration team to action configurations, installations and attend to break/fix events that are deemed less complex in nature.

This role works towards associate level certification, whilst at the same time developing business knowledge to action configurations, installations and attend to break/fix events that are deemed less complex in nature.

Key responsibilities:

• Develops the ability to start 'owning' portions of an installation, break/fix incidents, and problem management.
• Functions jointly with the CX and Collaboration Implementation Engineering team to meet client requirements.
• May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support under guidance to customers.
• Action less complex configurations and installations
• Attend to less complex break/fix events

To thrive in this role, you need to have:
Technical Skills:

• Basic IT Knowledge: A solid understanding of fundamental IT concepts, including hardware, software, networking, and operating systems.
• Problem-Solving Skills: The ability to identify, analyze, and resolve technical issues.
• Learning Agility: A keenness to learn new technologies and adapt to changing technological landscapes.
• Attention to Detail: Meticulous attention to detail to ensure accuracy in tasks and troubleshooting.
• Ability to develop an understanding of fundamental project management and administration processes
• Fast learner and with a curious mindset. Display a strong learning orientation

Soft Skills:

• Communication Skills: Effective verbal and written communication to interact with colleagues, clients, and vendors.
• Teamwork: The ability to collaborate effectively with team members.
• Time Management: Strong time management skills to prioritize tasks and meet deadlines.
• Customer Focus: A commitment to providing excellent customer service.
• Positive Attitude: A positive and hands-on proactive approach to work.
• Problem-Solving: A logical and analytical approach to problem-solving.
• Adaptability: The ability to adapt to change and learn new skills quickly.

Academic qualifications and certifications:

• A Degree in computer science, information technology, or related fields. Specialized training/certifications in new technologies and legacy systems or equivalent is an added advantage

Required experience:

• This is an entry level role, however, some work experience in a technical implementation engineering or similar role in the IT industry is an added advantage.

Workplace type:
Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.