281 Public Service Vehicles jobs in Nairobi
Causal Kitchen Steward
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JOB DESCRIPTION – KITCHEN STEWARD
Who We Are
Sawari Hospitality Solutions provides hospitality stakeholders & restaurateurs with sustainable solutions that efficiently protect their investment and drive their businesses forward. The aim of Sawari is to assist our clients with achieving world class hospitality without worrying about the nitty gritty. We do this by providing 3 main services:
Staffing Solutions
We provide hotels and resorts with temporary labour as well as long term contract labour for a variety of front or back-of-house positions.
Hospitality Consulting
We carry out operational analyses for hospitality-based businesses, as well as business development and events for companies that require a hospitality touch. An operational analysis gives our clients a good overview of the status of their business and how it fares with their competitors in the area.
Team Development
We've developed practical and theory trainings based on real-world practice to improve the skills and knowledge of our client's staff. We help grow their teams in a cost-effective manner that is compliant with industry regulations and true to their company values.
About the Role
We are looking for a hardworking and self-motivated steward to join our team at Sawari hospitality Solutions. Upon onboarding, you will undergo foundational training to further prepare you for contract jobs in restaurants, hotels and catering companies across Nairobi.
To be successful in this role, you require sharp organizational and communication skills; competency to work independently with minimal supervision; outstanding work efficiency and an ability to function as a supportive team player.
Upon demonstrated job performance excellence, kitchen stewards will be considered for numerous growth opportunities within their desired field of interest.
Key Responsibilities
- Ensure the kitchen is clean, well maintained and organized at all times.
- Ensure floors are clean and dry at all times.
- Adhere to all sanitation and safety guidelines.
- Dispose of waste as per the hotel and authority standards, and adhere to recycling guidelines.
- Carry out general cleaning as directed; this includes sweeping, mopping up, washing up, emptying of rubbish bins and boxes ensuring placement in the correct containers.
- Ensure waste bin areas are kept clean and tidy.
- Operate pot-washing machinery and maintain a hygienic working environment in accordance with hygiene regulations and company standards.
- Clean and sanitize pots, pans, utensils, and other minor equipment routinely used in the kitchen following established procedures.
- Clean and sanitize dishes and related service ware following established procedures.
- Cleans large equipment as assigned, following established procedures.
- Clean and maintain floors and walls in the kitchen and dish washing area as per the standard procedures.
- Wash, wipe, sort, stack dishes, and load / unload the dishwasher.
- Wash, wipe, sort, stack and store all cleaned items in an organized and safe manner.
- Remove any broken or chipped service items from circulation and update the breakage and inventory register.
- Consistently adhere to SDS (Safety Data Sheet) related to the proper and safe use of chemicals in the workplace.
- Check all chemical levels and inventory.
- Clean, sanitize and close workstations.
- Ensure all equipment is clean and in good working order.
- Use and maintain all equipment according to manufacturer and department guidelines.
- Report any maintenance or hazard issues to the chief steward / stewarding manager.
- Assist in light food preparation as directed by the manager or chef on duty.
- Assist in serving food and beverages to guests in the dining room as directed by the manager or chef on duty.
About You
- At least 1-year of working experience as a kitchen steward with a high school diploma or a certificate in food preparation, nutrition or sanitation and food safety.
- Preferably have knowledge and proficiency to operate industrial dish washers.
- Exceptional problem-solving, communication, organization and interpersonal skills.
- Willingness to work during peak hospitality hours; this includes nights, weekends, and holidays.
- Good verbal and written communication skills.
- Strong ethics, integrity and dependability.
- An ability to work independently, belief in a strong team culture, and a desire to blaze the trail for high performance.
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Customer Service Support
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Company Description
Dev Centre House helps enterprise clients transform their businesses digitally by providing expert software engineering services. Our teams have built software products used by millions of people. We are a highly motivated team of software people who believe that passion for work can impact the world through excellent code and beautiful design. We deploy highly dedicated and motivated squads for our clients, ensuring that our positive attitude and energy trickle down into their products. We selectively take on projects that provide win-win scenarios, building partnerships on honesty and transparency.
Role Description
This is a full-time remote role for a Customer Service Support specialist. The Customer Service Support specialist will be responsible for providing excellent customer support, handling customer inquiries, ensuring customer satisfaction, and offering technical support. The role involves managing communication via phone and other channels, maintaining proper phone etiquette, and delivering efficient and effective service to customers.
Key Responsibilities:
- Handle incoming calls, emails, and chat messages from customers in a professional and timely manner.
- Communicate clearly and effectively to provide accurate information about products, services, and company policies.
- Resolve customer inquiries, complaints, and issues with patience, empathy, and efficiency.
- Assist in representing Emere positively in the market through customer engagement and feedback.
- Collaborate with the design team on marketing campaigns and provide customer insights to improve local promotions.
- Collect feedback from customers and share insights with the team for service and marketing improvement.
- Maintain a positive, energetic, and helpful approach in all customer interactions.
Key Qualifications
- Customer Support and Technical Support skills
- Strong Interpersonal Skills and Customer Satisfaction focus
- Effective Phone Etiquette and communication skills
- Ability to work independently and remotely
- Experience in providing support in a technical environment is a plus
- Relevant experience in a customer service role is a plus
- Tech-savvy with basic computer skills (MS Office, email, CRM systems).
- Creative mindset with an interest in marketing and brand promotion.
- A positive attitude, energetic personality, and willingness to learn.
- Excellent written and verbal communication skills in both English and
Swahili (Kiswahili)
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1
Hotel accountant
Posted today
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Company Description
The Thrive Hospitality Alliance, based in Nairobi, Kenya, is a consortium of seasoned experts specializing in areas such as hospitality operations management, revenue management, hospitality finance, logistics, and hotel product concepts. Our team has successfully executed numerous turnaround management projects across Africa and introduced innovative concepts catering to the Ultra High Net Worth Individuals (UHNWI). We offer comprehensive Turnkey Hospitality Solutions designed to suit asset owners through a flexible fee structure, optimizing senior management team payrolls, and implementing centralized solutions to enhance topline revenues.
Role Description
This is a full-time on-site role located in Nairobi County, Kenya, for a Hotel Accountant. The Hotel Accountant will be responsible for managing all financial aspects of the hotel, including maintaining financial records, preparing budgets, monitoring expenditures, and conducting financial analysis. The Hotel Accountant will also handle payroll, oversee audits, ensure compliance with financial regulations, and collaborate with management to optimize financial performance.
Qualifications
- Proficiency in Accounting, Financial Analysis, and Budget Preparation
- Experience with Payroll Management and Auditing
- Solid understanding of Financial Compliance and Reporting Standards
- Strong skills in using Accounting Software and Excel
- Excellent attention to detail and organizational skills
- Ability to work independently as well as collaboratively with a team
- Experience in the hospitality industry is preferred
- Bachelor's degree in Accounting, Finance, or a related field
- Professional certification (e.g., CPA, ACCA) is a plus
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2
Remote Hospitality Experience Designer
Posted 2 days ago
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Our client is seeking a creative and detail-oriented Remote Hospitality Experience Designer to conceptualize and develop unique guest experiences for their properties. This is a fully remote, full-time position focused on enhancing the overall journey of guests from the initial booking to post-stay engagement. You will be instrumental in designing innovative services, amenities, and digital touchpoints that differentiate our client's offerings in the competitive hospitality market. Responsibilities include conducting market research, analyzing guest feedback, and translating insights into actionable design strategies. You will collaborate closely with marketing, operations, and guest services teams to ensure seamless implementation of designed experiences. The ideal candidate possesses a strong understanding of customer journey mapping, service design principles, and the hospitality industry landscape. You must be adept at using virtual collaboration tools to present concepts, gather feedback, and manage projects remotely. Creativity, empathy, and a passion for delivering exceptional guest satisfaction are key. Your role will involve developing online content, virtual concierge services, personalized digital communications, and curated local experience recommendations that can be delivered both digitally and in-person. This position requires a strategic mind, excellent visual communication skills for concept presentations, and the ability to think innovatively about how technology can augment traditional hospitality. While the role is remote, it is strategically focused on enhancing the guest experience at properties located in and around Mombasa, Mombasa, KE . Success hinges on your ability to envision and articulate guest journeys that are memorable, convenient, and aligned with our client's brand values. A bachelor's degree in Hospitality Management, Design, Marketing, or a related field, along with a minimum of 4 years of experience in hospitality, experience design, or a similar creative role, is required.
Key Responsibilities:
Key Responsibilities:
- Design and develop innovative guest experiences across all touchpoints.
- Conduct research on industry trends and guest preferences.
- Create customer journey maps and service blueprints.
- Collaborate with cross-functional teams to implement new experiences.
- Develop digital and physical elements to enhance guest stays.
- Analyze feedback and data to iterate on existing experiences.
- Present design concepts and strategies effectively.
- Ensure alignment of experiences with brand standards and goals.
- Innovate in areas of personalized digital communication and services.
- Bachelor's degree in Hospitality Management, Design, Marketing, or related field.
- Minimum 4 years of experience in hospitality, experience design, or related fields.
- Strong understanding of service design principles and customer journey mapping.
- Excellent creativity and problem-solving skills.
- Proficiency in virtual collaboration and presentation tools.
- Exceptional communication and interpersonal skills.
- Ability to work independently and manage projects remotely.
- Passion for delivering exceptional customer service and creating memorable experiences.
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3
Remote Hospitality Revenue Manager
Posted 23 days ago
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Job Description
Our client is seeking a strategic and analytical Remote Hospitality Revenue Manager to drive revenue growth and optimize profitability within their hospitality portfolio. This is a fully remote position, perfect for an experienced professional looking to leverage their expertise from anywhere. The ideal candidate will possess a deep understanding of revenue management principles, forecasting techniques, market analysis, and pricing strategies within the hospitality sector. You will be responsible for developing and implementing dynamic pricing strategies across various channels, analyzing market trends and competitor activities to identify opportunities, and optimizing room inventory and distribution channels. This remote role requires strong proficiency in revenue management systems (RMS), property management systems (PMS), and data analysis tools. You will be tasked with creating detailed revenue forecasts, setting occupancy and rate goals, and evaluating the effectiveness of implemented strategies. Excellent communication and presentation skills are vital for collaborating with sales, marketing, and operations teams, as well as reporting insights to senior management. The ability to work autonomously, manage multiple properties or segments, and make data-driven decisions is paramount. We are looking for a results-oriented individual who can identify and capitalize on revenue-generating opportunities, ensuring maximum financial performance for our client's hospitality assets. Your expertise will be critical in adapting to changing market conditions and maximizing guest spending. This remote role offers a dynamic and challenging opportunity to significantly impact the financial success of hospitality businesses. The successful candidate will be a forward-thinking professional with a keen eye for detail and a commitment to achieving exceptional revenue outcomes. While this role is remote, the core operational focus for this position is supporting hospitality establishments in the **Mombasa, Mombasa, KE** region, necessitating an understanding of the local tourism market dynamics and seasonal fluctuations.
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Senior Coastal Hospitality Manager
Posted 21 days ago
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Job Description
Our client is seeking a highly experienced and dynamic Senior Coastal Hospitality Manager to oversee and elevate the guest experience across multiple high-end establishments. This is a unique opportunity for a strategic leader passionate about the tourism sector to leverage their expertise in a fully remote capacity, driving innovation and operational excellence from anywhere. You will be responsible for developing and implementing cutting-edge hospitality strategies, ensuring seamless service delivery, and maintaining the highest standards of quality and customer satisfaction. This role requires a deep understanding of the unique challenges and opportunities within the coastal tourism market, particularly in areas like Mombasa, Mombasa, KE .
Key responsibilities include managing budgets, optimizing revenue streams, leading virtual teams of hotel and service staff, and collaborating with stakeholders to drive business growth. You will also be tasked with enhancing online guest engagement, developing innovative marketing campaigns, and ensuring compliance with all relevant regulations. The ideal candidate will possess exceptional leadership, communication, and problem-solving skills, with a proven track record of success in managing complex hospitality operations. You should be adept at utilizing digital tools and platforms to manage operations remotely, foster team cohesion, and ensure a consistent, exceptional guest journey. This role demands a forward-thinking approach to hospitality management, focusing on sustainable practices and adapting to evolving guest expectations in the digital age.
Qualifications: A bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred. Minimum of 7-10 years of progressive experience in the hospitality industry, with at least 3 years in a senior management role, ideally with exposure to coastal or resort properties. Proven experience in remote team leadership and management. Strong financial acumen and budget management skills. Excellent understanding of digital marketing and online reputation management. Ability to analyze market trends and adapt strategies accordingly. Exceptional interpersonal and communication skills, with the ability to build rapport and motivate teams virtually. Proficiency in hospitality management software and remote collaboration tools. A passion for delivering world-class service and creating memorable guest experiences. This is a remote-first position, requiring self-discipline, excellent time management, and a proactive approach to challenges. Experience in the Kenyan hospitality market is a significant advantage.
Key responsibilities include managing budgets, optimizing revenue streams, leading virtual teams of hotel and service staff, and collaborating with stakeholders to drive business growth. You will also be tasked with enhancing online guest engagement, developing innovative marketing campaigns, and ensuring compliance with all relevant regulations. The ideal candidate will possess exceptional leadership, communication, and problem-solving skills, with a proven track record of success in managing complex hospitality operations. You should be adept at utilizing digital tools and platforms to manage operations remotely, foster team cohesion, and ensure a consistent, exceptional guest journey. This role demands a forward-thinking approach to hospitality management, focusing on sustainable practices and adapting to evolving guest expectations in the digital age.
Qualifications: A bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred. Minimum of 7-10 years of progressive experience in the hospitality industry, with at least 3 years in a senior management role, ideally with exposure to coastal or resort properties. Proven experience in remote team leadership and management. Strong financial acumen and budget management skills. Excellent understanding of digital marketing and online reputation management. Ability to analyze market trends and adapt strategies accordingly. Exceptional interpersonal and communication skills, with the ability to build rapport and motivate teams virtually. Proficiency in hospitality management software and remote collaboration tools. A passion for delivering world-class service and creating memorable guest experiences. This is a remote-first position, requiring self-discipline, excellent time management, and a proactive approach to challenges. Experience in the Kenyan hospitality market is a significant advantage.
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5
Senior Hospitality Revenue Manager
Posted 23 days ago
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Job Description
Our client, a distinguished and expanding group of boutique hotels and resorts, is seeking an experienced and strategic Senior Hospitality Revenue Manager to join their fully remote corporate team. This pivotal role is responsible for maximizing revenue and profitability across the group's properties by optimizing pricing, inventory, and demand strategies. The ideal candidate will possess a deep understanding of the hospitality industry, advanced analytical skills, and a proven ability to drive revenue growth in a remote capacity. You will be instrumental in forecasting demand, analyzing market trends, and implementing dynamic pricing strategies to capture the greatest market share and optimize RevPAR.
Key Responsibilities:
Key Responsibilities:
- Develop and implement comprehensive revenue management strategies for multiple hotel properties.
- Analyze market data, competitor pricing, and historical trends to forecast demand accurately.
- Optimize room pricing and inventory distribution across all channels (GDS, OTA, direct bookings).
- Implement dynamic pricing models based on demand, seasonality, and events.
- Monitor and analyze key revenue metrics, including RevPAR, ADR, and occupancy rates.
- Collaborate closely with sales, marketing, and operations teams to align revenue strategies with business objectives.
- Develop promotional offers and packages to drive incremental revenue.
- Conduct regular performance reviews of each property and provide actionable recommendations.
- Manage relationships with online travel agencies (OTAs) and other distribution partners.
- Stay abreast of industry trends, new technologies, and best practices in revenue management.
- Develop and deliver training programs on revenue management principles to property teams.
- Create and maintain robust reporting dashboards to track performance and inform decision-making.
- Identify opportunities for new revenue streams beyond room sales.
- Ensure effective management of room inventory to prevent overbooking and maximize availability.
- Contribute to strategic planning and budget development for the group.
- Bachelor's degree in Hospitality Management, Business Administration, Finance, or a related field.
- Advanced degree or professional certification in Revenue Management is highly desirable.
- Minimum of 6 years of progressive experience in hospitality revenue management, with experience managing multiple properties.
- Proven track record of successfully increasing RevPAR and profitability.
- Strong analytical, quantitative, and problem-solving skills.
- Proficiency in revenue management systems (e.g., IDeaS, Duetto) and GDS/PMS systems.
- Excellent understanding of distribution channels and online travel agencies (OTAs).
- Strong communication, presentation, and interpersonal skills.
- Ability to work independently, manage multiple priorities, and thrive in a remote, fast-paced environment.
- Strategic thinker with a results-oriented approach.
- Knowledge of market dynamics and competitive landscapes.
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6
Remote Digital Marketing Strategist - Hospitality
Posted 1 day ago
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Job Description
Our client, a renowned player in the hospitality and tourism sector, is seeking a creative and analytical Remote Digital Marketing Strategist. This is a fully remote position, offering the flexibility to craft compelling online campaigns from anywhere. You will be responsible for developing and executing innovative digital marketing strategies to enhance brand visibility, drive bookings, and engage with customers across various online platforms. Your expertise will be crucial in reaching a global audience and promoting unique experiences, with a focus on enhancing the online presence of establishments in the **Mombasa, Mombasa, KE** area.
Key Responsibilities:
Key Responsibilities:
- Develop and implement comprehensive digital marketing strategies aligned with business objectives and target audience.
- Manage and optimize paid advertising campaigns (e.g., Google Ads, social media ads) to drive qualified traffic and conversions.
- Oversee social media marketing efforts, including content creation, community management, and engagement strategies.
- Develop and execute search engine optimization (SEO) strategies to improve organic search rankings and website traffic.
- Create and manage email marketing campaigns, nurturing leads and retaining customers.
- Analyze campaign performance data, identify trends, and provide actionable insights for optimization.
- Stay up-to-date with the latest digital marketing trends, tools, and best practices.
- Collaborate with internal teams (e.g., content creators, web developers) to ensure cohesive campaign execution.
- Manage the digital marketing budget effectively, ensuring maximum ROI.
- Develop and maintain the brand's online voice and presence across all digital channels.
- Conduct market research and competitor analysis to identify new opportunities.
- Create compelling website content and landing pages that convert visitors into customers.
- Report on key marketing metrics and campaign performance to stakeholders.
- Adapt strategies to cater to diverse international markets, including those relevant to **Mombasa, Mombasa, KE**.
- Bachelor's degree in Marketing, Communications, Business, or a related field.
- A minimum of 4 years of experience in digital marketing, with a proven track record in strategy development and campaign execution, preferably within the hospitality or tourism industry.
- Strong understanding of SEO, SEM, social media marketing, content marketing, email marketing, and analytics.
- Proficiency with digital marketing tools such as Google Analytics, Google Ads, social media management platforms, and email marketing software.
- Excellent analytical and problem-solving skills, with the ability to interpret data and draw actionable insights.
- Outstanding written and verbal communication skills, with a flair for creative storytelling.
- Demonstrated ability to work independently and manage multiple projects simultaneously in a remote setting.
- Experience with website content management systems (CMS) is a plus.
- Passion for the hospitality and tourism industry.
- Familiarity with marketing challenges and opportunities in **Mombasa, Mombasa, KE** and similar coastal destinations.
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7
Remote Lead Hospitality Experience Designer
Posted 6 days ago
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Job Description
Our client, a premier hospitality group, is seeking an innovative and experienced Remote Lead Hospitality Experience Designer to craft exceptional guest journeys. This is a fully remote role, empowering you to shape the future of hospitality from your home office. You will be instrumental in conceptualizing, designing, and implementing immersive and memorable experiences across various touchpoints for our diverse clientele, with a focus on properties and services in **Malindi, Kilifi, KE**, and beyond. This position requires a blend of creative vision, strategic thinking, and a deep understanding of customer psychology within the tourism and hospitality sector. You will collaborate closely with marketing, operations, and digital teams to ensure a cohesive and delightful guest experience from initial booking to post-stay engagement. Your role will involve translating brand values into tangible guest interactions, focusing on service excellence, unique amenities, and seamless digital integration.
Responsibilities:
Responsibilities:
- Lead the design and development of innovative hospitality experiences that align with brand standards and customer expectations.
- Map out guest journeys, identifying key moments of truth and opportunities for enhancement.
- Develop service blueprints, storyboards, and prototypes to visualize and test new experiences.
- Collaborate with cross-functional teams (operations, marketing, product) to implement designed experiences.
- Conduct user research, gather feedback, and analyze data to inform design decisions.
- Stay current with industry trends, emerging technologies, and best practices in customer experience design, particularly within luxury travel and tourism.
- Develop and manage project timelines and deliverables for experience design initiatives.
- Mentor junior designers and contribute to the growth of the experience design discipline within the organization.
- Ensure all designed experiences are sustainable, culturally sensitive, and contribute to positive local community impact.
- Bachelor's degree in Hospitality Management, Experience Design, Marketing, Psychology, or a related field. A Master's degree is a plus.
- Minimum of 7 years of experience in experience design, service design, or a related field, with a significant focus on hospitality or tourism.
- Proven ability to lead design projects from conception to execution.
- Strong understanding of guest-centric design principles and methodologies.
- Excellent storytelling, communication, and presentation skills.
- Experience with user research techniques and tools.
- Ability to work effectively in a remote, collaborative environment.
- Portfolio showcasing successful hospitality or customer experience design projects.
- Knowledge of the unique tourism landscape of the Kenyan coast is advantageous.
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8
Senior Hospitality Digital Marketing Strategist
Posted 12 days ago
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Job Description
Our client, a premier hospitality group with a diverse portfolio of luxury hotels and resorts, is seeking a talented and experienced Senior Hospitality Digital Marketing Strategist. This is a fully remote position, offering the flexibility to contribute from anywhere. The ideal candidate will be responsible for developing and executing cutting-edge digital marketing strategies to enhance brand visibility, drive bookings, and elevate the guest experience across all properties. Your remit will encompass search engine optimization (SEO), search engine marketing (SEM), social media marketing, email marketing, content marketing, and performance analytics. You will conduct in-depth analysis of online trends, customer behavior, and competitor activities to identify new opportunities and optimize campaign performance. Responsibilities include managing digital advertising budgets, overseeing the creation of engaging content, and ensuring a cohesive brand message across all digital channels. You will collaborate with hotel management, marketing teams, and external agencies to implement integrated campaigns. The ability to measure ROI, track key performance indicators (KPIs), and provide actionable insights through comprehensive reporting is crucial. We are looking for a creative thinker with a proven track record in digital marketing within the hospitality or tourism sector. Strong analytical, communication, and project management skills are essential. If you are passionate about the travel industry, possess a deep understanding of the digital landscape, and excel in a remote work setting, this is an exceptional opportunity to shape the digital presence of renowned hospitality brands and drive significant business growth.
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