2,345 Online Retail jobs in Kenya
Sokoxtra Online Sales Associate
Posted today
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Job Description
Role Overview
The Online Sales Associate is responsible for driving online sales of Sokoxtra's products/services by engaging with customers over digital channels, handling inquiries, managing orders, and ensuring a high level of customer satisfaction. This person works closely with marketing, logistics, and customer service teams to deliver on sales targets and build strong long-term relationships with customers.
Key Responsibilities
- Respond to online customer inquiries via email, live chat, social media, etc., in a timely, friendly and professional manner.
- Educate customers on product features, pricing, promotions, and policies.
- Assist customers through the buying process—guiding them from product selection through checkout and payment.
- Upsell/cross-sell complementary products or services.
- Monitor online orders, follow up on delivery and order issues, and coordinate with fulfillment/logistics to ensure smooth delivery.
- Track sales leads, follow up on abandoned carts, and help recover sales.
- Maintain accurate records of sales, customer contacts, and feedback; prepare periodic reports on sales performance, customer issues, and market insights.
- Stay up to date with Sokoxtra's product catalog, promotions, competitor offerings, industry trends.
- Provide excellent post-sales support including returns, exchanges, refunds, and customer satisfaction checks.
Required Skills & Qualifications
- Proven experience in online sales, e-commerce, or customer service roles.
- Strong communication skills (written & verbal).
- Good organizational skills, ability to multitask (e.g. managing multiple customer conversations, orders, etc.).
- Comfort with digital tools: email, chat, CRM or ticketing systems, social media messaging.
- Target-driven mindset with ability to meet or exceed sales KPIs.
- Problem-solving ability: handle customer complaints / logistical issues with composure.
- Basic knowledge of payment methods, shipping/delivery logistics.
- High school diploma required; tertiary education in business, marketing or related field is a plus.
Preferred
- Experience with eCommerce platforms (Shopify, WooCommerce, etc.).
- Familiarity with digital marketing / promotions.
- Experience with upselling / cross-selling.
- Multilingual (if customers speak different languages) or knowing local dialects.
Working Conditions
- This position may be remote or partly remote (depending on company policy), with occasional office visits or coordination.
- Hours may include evenings or weekends to cover peak customer demand.
- May involve performance-based incentives / commissions.
How to Apply via
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Remote Online Sales and Marketing Manager
Posted 23 days ago
Job Viewed
Job Description
Our client is seeking a results-driven and strategic Remote Online Sales and Marketing Manager to lead their digital sales and marketing efforts. This is a fully remote position where you will be responsible for developing and executing comprehensive online sales strategies, driving lead generation, and maximizing conversion rates across all digital channels. Your duties will include managing digital advertising campaigns (SEM, social media ads), optimizing website performance for sales, developing email marketing funnels, analyzing campaign data, and managing the online sales team. The ideal candidate will possess a proven track record in e-commerce sales, digital marketing, and team leadership. Strong analytical skills, proficiency in marketing automation tools, CRM systems, and web analytics platforms are essential. Excellent communication, negotiation, and strategic planning abilities are crucial for success. You must be a self-motivated individual with strong leadership qualities, capable of inspiring and guiding a remote team to achieve ambitious sales targets. This is an exceptional opportunity to significantly impact online revenue growth and shape the digital sales and marketing direction of a dynamic organization. Drive success and innovation in the online retail space from your remote command center.Your sales strategy connects with customers globally, all directed from your remote marketing hub.
This advertiser has chosen not to accept applicants from your region.
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E-commerce Growth Manager - Online Retail
Posted 6 days ago
Job Viewed
Job Description
Our client, a rapidly expanding online retailer, is looking for an innovative and results-driven E-commerce Growth Manager to lead their digital commerce strategy. This fully remote position requires a strategic thinker with a deep understanding of online sales channels, social media marketing, and customer acquisition. You will be instrumental in driving online revenue, enhancing customer experience, and expanding market reach.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Develop and execute a comprehensive e-commerce strategy to maximize sales and profitability.
- Manage and optimize all online sales channels, including the company website, marketplaces, and social commerce platforms.
- Oversee the creation and implementation of digital marketing campaigns across social media, email, and paid advertising.
- Analyze website traffic, sales data, and customer behavior to identify growth opportunities and areas for improvement.
- Manage product listings, pricing, and promotions to ensure competitiveness and maximize conversion rates.
- Develop and implement strategies to enhance customer engagement and loyalty through social media and other digital touchpoints.
- Collaborate with marketing, content, and design teams to create compelling product descriptions, visuals, and marketing materials.
- Stay abreast of emerging e-commerce trends, technologies, and competitor activities.
- Manage the e-commerce budget and track ROI for all digital marketing initiatives.
- Effectively communicate strategies and results to senior leadership in a remote setting.
Qualifications:
- Bachelor's degree in Marketing, Business, E-commerce, or a related field.
- Proven experience (5+ years) in e-commerce management, digital marketing, and social media strategy.
- Demonstrated success in driving online sales growth and managing e-commerce platforms (e.g., Shopify, Magento, WooCommerce).
- Expertise in social media marketing, SEO, SEM, email marketing, and analytics tools (e.g., Google Analytics).
- Strong understanding of customer acquisition and retention strategies in an online environment.
- Excellent analytical skills with the ability to translate data into actionable insights.
- Outstanding communication and collaboration skills, especially in a remote work context.
- Ability to manage multiple projects simultaneously and meet deadlines.
- Experience in the retail sector, particularly in the Mombasa, Mombasa, KE area or similar coastal regions, is an advantage.
- Creative thinker with a passion for e-commerce and digital innovation.
This advertiser has chosen not to accept applicants from your region.
2
E-commerce Operations Manager - Online Retail
Posted 9 days ago
Job Viewed
Job Description
Our client is actively seeking a dynamic and experienced E-commerce Operations Manager to lead their online retail initiatives. This position is entirely remote, allowing for a flexible work arrangement. You will be responsible for overseeing all aspects of the online store's operations, from product listing and inventory management to order fulfillment and customer service. The ideal candidate will have a proven history of success in managing e-commerce platforms, optimizing conversion rates, and driving online sales growth. Your key responsibilities will include developing and implementing e-commerce strategies, managing the day-to-day operations of the online store, and ensuring a seamless customer journey. You will work closely with marketing teams to drive traffic and sales, and with logistics partners to ensure timely and efficient order delivery. A crucial part of this role involves managing the product catalog, including content creation, merchandising, and ensuring accurate product information. You will also be responsible for analyzing sales data, website performance metrics, and customer feedback to identify areas for improvement and growth. Experience with various e-commerce platforms (e.g., Shopify, Magento) and a strong understanding of SEO, SEM, and digital marketing principles are essential. This role is based in Kisumu, Kisumu, KE but will be performed remotely. We are looking for a results-oriented individual with excellent analytical and problem-solving skills, who is adept at managing multiple priorities in a fast-paced environment. A Bachelor's degree in Business Administration, Marketing, or a related field, along with at least 5 years of experience in e-commerce management, is required. If you are a motivated professional passionate about online retail and looking for a challenging remote role that offers significant impact, we invite you to apply.
This advertiser has chosen not to accept applicants from your region.
3
Senior E-commerce Manager - Online Retail Strategy
Posted 20 days ago
Job Viewed
Job Description
Our client, a prominent name in the retail sector, is seeking an experienced and forward-thinking Senior E-commerce Manager to spearhead their online retail strategy. This is a fully remote position, ideal for a results-driven individual passionate about leveraging digital channels to drive sales and enhance customer engagement. You will be responsible for the end-to-end management of the e-commerce platform, from website optimization and digital marketing to customer experience and performance analytics. As a remote leader, you will collaborate with internal teams and external partners to ensure a seamless and compelling online shopping journey for our customers.
Key Responsibilities:
Key Responsibilities:
- Develop and execute a comprehensive e-commerce strategy aligned with overall business objectives, focusing on revenue growth, customer acquisition, and retention.
- Manage and optimize the company's e-commerce website, ensuring a user-friendly interface, efficient navigation, and high conversion rates.
- Oversee all digital marketing activities, including SEO, SEM, social media marketing, email marketing, and affiliate marketing, to drive qualified traffic and sales.
- Analyze website performance, customer behavior, and market trends using analytics tools to identify opportunities for improvement and innovation.
- Manage the e-commerce product catalog, including product information, pricing, and visual merchandising.
- Develop and implement strategies to enhance the online customer experience, from browsing and purchasing to post-purchase support.
- Collaborate with cross-functional teams, including marketing, merchandising, IT, and customer service, to ensure a cohesive brand experience across all online touchpoints.
- Manage the e-commerce budget, tracking ROI and optimizing spend for maximum effectiveness.
- Stay current with e-commerce best practices, emerging technologies, and competitive landscape.
- Identify and onboard new e-commerce platforms or marketplaces to expand market reach.
- Lead and mentor a remote team of e-commerce specialists.
- Bachelor's degree in Marketing, Business Administration, E-commerce, or a related field. A Master's degree is a plus.
- Minimum of 6 years of experience in e-commerce management, with a strong track record of driving online sales and growth.
- Demonstrated expertise in developing and implementing successful e-commerce strategies and digital marketing campaigns.
- Proficiency with e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and analytics tools (e.g., Google Analytics).
- Strong understanding of SEO, SEM, social media marketing, and other digital marketing channels.
- Excellent analytical, problem-solving, and strategic thinking skills.
- Exceptional leadership and team management abilities, especially in a remote setting.
- Outstanding communication and presentation skills.
- Experience in A/B testing and conversion rate optimization.
- Knowledge of retail merchandising and inventory management principles.
This advertiser has chosen not to accept applicants from your region.
4
ngo online marketing team
Posted today
Job Viewed
Job Description
Company Description
Reach Digital Marketing Solutions-Kenya is a modern digital marketing agency focused on helping customers create a strong online presence and adapt to the ever-evolving technological business environment. We specialize in tailoring digital strategies to meet unique client needs and promote growth in an increasingly digital world.
Role Description
This is a full-time hybrid role for the NGO Online Marketing Team. The role involves developing and executing online marketing strategies, managing social media platforms, and supporting sales and marketing efforts. The position is located in Nairobi County, Kenya, with some work-from-home flexibility.
Qualifications
- Proficiency in Online Marketing, Digital Marketing, and Social Media Marketing
- Experience in Marketing and Sales
- Strong communication and collaborative skills
- Ability to work both independently and as part of a team
- Familiarity with NGO sector is a plus
This advertiser has chosen not to accept applicants from your region.
5
E-commerce Operations Manager - Online Retail Strategy
Posted today
Job Viewed
Job Description
Our client, a dynamic player in the retail sector, is looking for an experienced E-commerce Operations Manager to lead their online sales and fulfillment strategies. This is a fully remote position, enabling you to work from anywhere. You will be responsible for overseeing all aspects of the e-commerce operations, from website management and customer experience to inventory control and order fulfillment. Your key responsibilities will include developing and implementing effective e-commerce strategies to drive sales and customer engagement. This involves optimizing the online store, managing product listings, and ensuring a seamless user journey. You will also manage relationships with third-party logistics providers to ensure efficient warehousing, shipping, and returns processes. Analyzing sales data, website traffic, and customer feedback to identify areas for improvement and growth will be a critical part of your role. You will work closely with marketing teams to align promotional activities with operational capabilities and ensure smooth execution of campaigns. Inventory management and forecasting to prevent stockouts and minimize overstock are essential. This role requires a strong understanding of e-commerce platforms, digital marketing principles, and supply chain management. Excellent analytical, problem-solving, and communication skills are crucial for success in this remote capacity. You will be expected to manage multiple priorities, work autonomously, and collaborate effectively with cross-functional teams in a virtual environment. If you are a results-driven professional with a passion for online retail and a proven ability to manage complex e-commerce operations, this is the ideal opportunity for you. We are seeking individuals who can bring innovative ideas and a strategic mindset to enhance our online presence and customer satisfaction. This role offers the flexibility to shape your own work environment while contributing significantly to the company's online success. You will be at the forefront of our digital retail transformation, driving efficiency and growth. The ideal candidate will demonstrate a keen eye for detail and a commitment to delivering exceptional customer service.
This advertiser has chosen not to accept applicants from your region.
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6
Regional Head of Field Sales
Nairobi, Nairobi
Jiji Online MarketPlace Limited
Posted 4 days ago
Job Viewed
Job Description
We are seeking a dynamic and proactive Regional Head of Field Sales to lead and expand our offline sales operations across Kenya. The Regional Head of Field Sales will be responsible for managing a growing team of field sales agents, ensuring high performance, and driving the expansion of the team into all key regions. This role is critical in shaping our offline sales strategy, achieving revenue growth, and building a strong, scalable sales force.The ideal candidate is a results-driven leader with proven experience in managing large teams, strong business acumen, and the ability to balance strategic planning with hands-on execution. A passion for developing people, optimizing sales performance, and delivering ambitious targets will be essential for success in this role.
Key Responsibilities:
- Lead, coach and motivate a team of commission field sales agents to achieve and exceed sales targets.
- Recruit, onboard and train new sales agents to ensure consistent performance standards and scaling the team in all key regions of the country.
- Conduct regular performance reviews, set clear KPIs, implement development plans and provide comprehensive support to help agents to achieve the target.
- Foster a high-performance culture and ensure team alignment with company goals.
- Assist agents on-site throughout the sales process, from lead generation and exploring new markets to finalizing deals, ensuring consistent performance and revenue growth.
- Develop team members through monthly training sessions on sales tactics, client acquisition, and handling negativity and objections (at least one training per month).
- Monitor workflow: conduct calls or geolocation checks in real time at least twice a month to assess the performance of offline sales agents.
- Develop and implement sales strategies to drive revenue growth.
- Identify opportunities for new revenue streams and market expansion.
Performance Metrics (KPIs) / Success Measured By:
- Achieving monthly sales targets with quarterly growth set by the company (overall team target and new sales target).
- Constantly attracting new customers to the platform, at least 40 per month and increasing the number of new paying customers every month.
- Expanding the number of team agents in Kenya's largest cities, such as Mombasa and Nakuru (each market should have at least 15 effective agents, 100% achievement of the target in these regions).
Who We Are Looking For:
- Bachelor’s degree in any field.
- Proven experience managing commission field sales teams, preferably 50+ sales agents, with demonstrated ability to scale teams successfully.
- Strong leadership skills with ability to motivate, coach, and develop high-performing teams.
- Solid understanding of sales processes, pipeline management, and client relationship management.
- Analytical mindset with the ability to use data to drive decision-making.
- Familiarity with MS Office and Google Workspace.
- Exceptional communication, leadership, and adaptability skills.
What We Are Offering:
- Competitive net salary, designed to reflect your skills, leadership, and market value.
- Performance bonus, unlock attractive rewards starting from 50% team achievement and above.
- Dedicated recruitment support team,specialized in recruiting commission sales agents
- Comprehensive allowances for transport, fuel, and airtime fully covered.
- Medical insurance.
- Annual salary reviews, performance-based growth to reward your impact and results.
- Regional exposure. The position has occasional travel across regions to expand your professional network and market understanding.
- Global team collaboration. Get to work closely with colleagues in Nigeria, Uganda, Ghana, and Ukraine.
- Career growth & innovation. You will have the freedom to bring your ideas, strategies, and experiences to life while building a strong, results-driven sales team.
Key Responsibilities:
- Lead, coach and motivate a team of commission field sales agents to achieve and exceed sales targets.
- Recruit, onboard and train new sales agents to ensure consistent performance standards and scaling the team in all key regions of the country.
- Conduct regular performance reviews, set clear KPIs, implement development plans and provide comprehensive support to help agents to achieve the target.
- Foster a high-performance culture and ensure team alignment with company goals.
- Assist agents on-site throughout the sales process, from lead generation and exploring new markets to finalizing deals, ensuring consistent performance and revenue growth.
- Develop team members through monthly training sessions on sales tactics, client acquisition, and handling negativity and objections (at least one training per month).
- Monitor workflow: conduct calls or geolocation checks in real time at least twice a month to assess the performance of offline sales agents.
- Develop and implement sales strategies to drive revenue growth.
- Identify opportunities for new revenue streams and market expansion.
Performance Metrics (KPIs) / Success Measured By:
- Achieving monthly sales targets with quarterly growth set by the company (overall team target and new sales target).
- Constantly attracting new customers to the platform, at least 40 per month and increasing the number of new paying customers every month.
- Expanding the number of team agents in Kenya's largest cities, such as Mombasa and Nakuru (each market should have at least 15 effective agents, 100% achievement of the target in these regions).
Who We Are Looking For:
- Bachelor’s degree in any field.
- Proven experience managing commission field sales teams, preferably 50+ sales agents, with demonstrated ability to scale teams successfully.
- Strong leadership skills with ability to motivate, coach, and develop high-performing teams.
- Solid understanding of sales processes, pipeline management, and client relationship management.
- Analytical mindset with the ability to use data to drive decision-making.
- Familiarity with MS Office and Google Workspace.
- Exceptional communication, leadership, and adaptability skills.
What We Are Offering:
- Competitive net salary, designed to reflect your skills, leadership, and market value.
- Performance bonus, unlock attractive rewards starting from 50% team achievement and above.
- Dedicated recruitment support team,specialized in recruiting commission sales agents
- Comprehensive allowances for transport, fuel, and airtime fully covered.
- Medical insurance.
- Annual salary reviews, performance-based growth to reward your impact and results.
- Regional exposure. The position has occasional travel across regions to expand your professional network and market understanding.
- Global team collaboration. Get to work closely with colleagues in Nigeria, Uganda, Ghana, and Ukraine.
- Career growth & innovation. You will have the freedom to bring your ideas, strategies, and experiences to life while building a strong, results-driven sales team.
This advertiser has chosen not to accept applicants from your region.
7
Senior E-commerce Operations Manager - Online Retail
Posted 5 days ago
Job Viewed
Job Description
Our client, a leading online fashion retailer, is seeking a dynamic and results-oriented Senior E-commerce Operations Manager to lead their remote operations team. This role is crucial for optimizing the customer journey from click to delivery, ensuring seamless online sales and exceptional customer satisfaction. You will be responsible for overseeing all day-to-day e-commerce operations, driving efficiency, and implementing strategies to enhance the online shopping experience. This is a fully remote position, offering the flexibility to work from anywhere.
Key Responsibilities:
Key Responsibilities:
- Manage and optimize all aspects of the e-commerce platform, including website functionality, user experience, and conversion rate optimization.
- Oversee order fulfillment, shipping, and logistics to ensure timely and accurate deliveries.
- Develop and implement strategies to reduce cart abandonment and improve overall sales performance.
- Manage inventory levels and ensure accurate stock availability across all online channels.
- Monitor website performance, analytics, and key e-commerce metrics, providing regular reports and insights.
- Collaborate with marketing teams to align promotional activities with operational capabilities.
- Manage customer service inquiries and ensure prompt resolution of issues, maintaining high customer satisfaction ratings.
- Identify and implement process improvements to enhance operational efficiency and reduce costs.
- Stay updated on e-commerce trends, best practices, and emerging technologies to maintain a competitive edge.
- Lead and mentor a remote team of operations specialists.
- Ensure compliance with all relevant online trading regulations and data privacy laws.
- Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field.
- Minimum of 5 years of experience in e-commerce operations management.
- Proven track record of successfully managing online retail platforms and driving sales growth.
- Strong understanding of e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and related tools.
- Expertise in web analytics tools (e.g., Google Analytics) and ability to derive actionable insights.
- Excellent understanding of logistics, supply chain management, and inventory control.
- Demonstrated experience in managing customer service operations and resolving complex issues.
- Strong project management and organizational skills with the ability to manage multiple priorities.
- Exceptional communication, interpersonal, and leadership skills, particularly for leading a remote team.
- Proficiency in e-commerce KPIs and reporting.
- Experience with SEO and SEM best practices related to e-commerce is a plus.
This advertiser has chosen not to accept applicants from your region.
8
Online Store Manager - E-commerce Operations
Posted 21 days ago
Job Viewed
Job Description
Our client is seeking an experienced and results-driven Online Store Manager to oversee their e-commerce operations. This role involves managing all aspects of the online retail platform, from product merchandising and inventory management to customer experience and sales performance. The ideal candidate will have a proven track record in e-commerce, a keen eye for detail, and a strong understanding of online marketing strategies. This position offers a hybrid work arrangement, combining remote flexibility with some on-site presence.
Key Responsibilities:
Key Responsibilities:
- Oversee the day-to-day operations of the online store, ensuring a seamless customer journey.
- Manage product listings, descriptions, pricing, and visual merchandising to maximize sales and conversions.
- Monitor and manage inventory levels, coordinating with suppliers and fulfillment teams to ensure stock availability.
- Develop and implement strategies to drive website traffic, increase sales, and improve customer acquisition and retention.
- Analyze sales data, website analytics, and customer feedback to identify trends, opportunities, and areas for improvement.
- Manage online marketing campaigns, including SEO, SEM, social media, and email marketing, to promote products and engage customers.
- Ensure excellent customer service is provided across all online touchpoints, handling inquiries and resolving issues efficiently.
- Stay up-to-date with e-commerce trends, best practices, and emerging technologies.
- Collaborate with marketing, IT, and customer support teams to achieve business objectives.
- Manage the online store's budget and track key performance indicators (KPIs).
- Ensure the website is technically sound, user-friendly, and visually appealing.
- Bachelor's degree in Business Administration, Marketing, E-commerce, or a related field.
- Minimum of 3-5 years of experience in e-commerce management or a similar online retail role.
- Proven success in driving online sales growth and managing e-commerce platforms.
- Strong understanding of digital marketing channels (SEO, SEM, social media, email marketing).
- Proficiency with e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and analytics tools (e.g., Google Analytics).
- Excellent analytical, problem-solving, and project management skills.
- Strong communication, interpersonal, and leadership skills.
- Ability to work independently and as part of a team in a hybrid work environment.
- Creative and strategic thinker with a customer-centric approach.
- Experience with inventory management and fulfillment processes.
This advertiser has chosen not to accept applicants from your region.
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