3,554 Online Retail jobs in Kenya

Retail Operations Manager

Nairobi, Nairobi KES70000 - KES120000 Y M-KOPA

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Job Description

We are looking for a Retail Operations Manager - Mobility to join our Mobility team as we scale up and drive digital and financial inclusion across our markets.
As our Retail Operations Manager - Mobility, you will be responsible for developing and executing strategies that deliver seamless, customer-centric experiences across all Mobility Retail outlet service touchpoints.

You will ensure seamless end-to-end motorbikes onboarding, proactively identify and address customer needs, maintain consistent service standards, and use feedback to drive continuous improvement.

By leveraging data insights, process innovation, and cross-functional collaboration, you will enhance customer satisfaction, build brand loyalty, and strengthen our organization's competitive edge.

About Us
In this role, you will be at the forefront of transforming our customer experience across all Mobility Retail outlets. Your primary focus will be maintaining End-to-End Motorbike Onboarding across all retail outlets, ensuring our customers receive exceptional service from the moment they walk through our doors. You will monitor and improve key customer satisfaction metrics including CSAT and NPS scores, using sophisticated feedback mechanisms to identify service gaps and opportunities for enhancement.

Working collaboratively with IT, marketing, product, and sales teams, you will align customer service strategies with broader business goals while designing, testing, and documenting new processes that improve mobility customer onboarding and service delivery. You will develop and deliver comprehensive staff training programs on retail customer service best practices, product knowledge, and process protocols, ensuring our teams are equipped to deliver world-class service.

Your analytical skills will be put to excellent use as you establish and monitor Service Level Agreements (SLAs) to ensure timely and effective customer query resolution, while analyzing customer feedback to generate actionable reports for leadership decision-making. Additionally, you will oversee budget preparation, vendor payments, and financial operations related to M-KOPA Mobility Retail functions, building and maintaining strong vendor relationships.

This is an on-site role, you would be working from our offices in Kenya, partnering with a diverse group of employees from our different markets and locations. You will be reporting to the General Manager while leading a team of Mobility Customer Experience Officers and Mobility Field Service Officers.

Expertise
We are looking for a seasoned professional who can lead, coach, and mentor teams while fostering a high-performance culture through continuous feedback, training, and professional development.

You should have a bachelor's degree in business administration or a related field with 7+ years of experience in customer experience management, retail operations, or related roles.

Your demonstrated ability to lead and train teams with a focus on performance improvement, combined with excellent communication and stakeholder engagement skills, will be essential for success in this role. Technical proficiency in MS Office Suite, Google Suite, and CRM systems (e.g., Freshdesk) is required, along with strong problem-solving ability and a track record of driving data-driven improvements.

Being fluent in both English and Swahili is essential for this role, as you will be working directly with diverse customer bases and team members.

If you thrive in a fast-paced environment where continuous improvement and customer-centricity are at the heart of everything we do, and you are passionate about building exceptional customer experiences that drive business growth, this could be the perfect opportunity for you.

Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at
m-
.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for 'recruitment fees', 'processing fees', 'interview fees', or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

This advertiser has chosen not to accept applicants from your region.

Retail Marketing Specialist

Nairobi, Nairobi KES40000 - KES80000 Y Jotun Middle East, India and Africa (MEIA)

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SUMMARY OF THE ROLE

We are looking for a keen, dedicated and results-driven Retail Marketing Specialist to manage and develop Jotun's retail concept. The role will require implementing initiatives towards customers in line with regional priorities and direction, to support and enhance Jotun's brand and products presence in Kenya.

This position is based in Nairobi, Kenya and reports to the Sales & Marketing Manager (Decorative).

Responsibilities:

  • Establish and maintain the Jotun Shop Concept standard according to the regional guidelines, by monitoring the implementation of new shops and evaluating existing shops in Kenya.
  • Develop and maintain promotional activities by monitoring regional programs and planning exhibitions/events and seminars (for end users, interior designers, and fresh graduates) to increase sales, Jotun brand awareness, and footfall in our shop network.
  • Manage and lead the Retail Development team by setting objectives and providing necessary coaching and guidance in order to support their development and achieve the function's targets.
  • Coordinate with the Jotun Regional Retail Development team to develop and implement regional promotional programs and projects in Kenya.
  • Develop and oversee all retail development training programs by monitoring and following up on the "Jotun Way," "Paint Academy," and "Introduction to Jotun" seminars in order to provide the best customer experience.
  • Conduct regular market visits and lead market evaluation on successful implementation of Retail Programs in Kenya.

WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

We are looking for a candidate with these Qualifications:

  • Bachelor's degree is a requirement, MBA in Marketing is preferred.
  • 4–6 years of experience in Marketing, with at least 2 years in retail-focused role.
  • CIM Membership is essential.
  • Have strong understanding of consumer marketing and retail dynamics in Kenya.
  • Experience in developing and managing customer loyalty programs.

Personal Qualities ideal for this position:

  • Acts on own initiative, makes things happen and accepts responsibility for the results.
  • Makes an impact; convinces and persuades others; promotes plans and ideas successfully.
  • Executes plans with commitment and determination; achieves high quality results.
  • Uses a methodical and systematic approach; plans ahead, defines clear priorities.
  • Quickly understands and analyses complex issues and problems; comes up with sound and rational judgments.
  • Communicates in a clear, precise, and structured way; speaks with authority and conviction; presents effectively.

We Offer:

  • Competitive compensation and benefits.
  • Continuous learning opportunities and training activities through on-the-job training and our in-house learning Jotun Academy.
  • Career development opportunities across multiple disciplines and geographies.
  • Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores.
  • A supportive and inclusive company culture where you can be your authentic self.
  • A focus on having fun together through team buildings and social activities

POSITION INFORMATION

Company:

Jotun Kenya Limited

Contract Type:

Regular

Time Type:

Full time

CLOSING DATE ):

WHO WE ARE

Jotun's story in the MEIA region (Middle East, India and Africa) began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.

Jotun Kenya Limited., established in 2014, is one of the key markets within the MEIA region. With a sales office, warehouse and a rapidly growing team, we aim to further strengthen Jotun's position in Kenya through ambitious market growth plans that focus on innovation, efficiency and profitability.

Visit our Career Page to know more about life at Jotun.

Jotun's company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.

If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.

If you think that this role is what you could be doing next, apply now

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Regional Retail Manager

Nairobi, Nairobi KES1200000 - KES3600000 Y M-KOPA

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Job Description

We are looking for a
Regional Retail Manager
to join our Retail team in
Nairobi
as we scale up and drive digital and financial inclusion across our markets.

As a Regional Retail Manager, you will
become the operational heartbeat of our retail network
, ensuring that every customer touchpoint across Kenya delivers excellence while our teams have everything they need to succeed. Working at the intersection of data-driven insights and hands-on leadership, you'll
orchestrate seamless operations
across multiple locations, translate complex operational challenges into actionable solutions, and ensure that every retail outlet becomes a beacon of opportunity in its community.

At M-KOPA, retail operations aren't just about managing stores—it's about
creating gateways to financial inclusion
. In this role, you will transcend traditional operations management to become a
strategic architect of customer access
. You will
design and implement operational excellence frameworks
that don't just maintain standards but elevate experiences, working closely with cross-functional teams to ensure our
retail network scales sustainably
while maintaining the personal touch that makes M-KOPA special.

We believe in
operational excellence through people empowerment
and data-driven decision making. You will
monitor and optimize performance
across our entire retail footprint, lead distributed teams with coaching and development, and create customer experiences that turn every visit into a step toward financial empowerment. Your
operational expertise
will be crucial in identifying opportunities for improvement and ensuring accountability across all touchpoints.

You'll
ensure complete operational oversight
across M-KOPA Kenya's retail network through systematic performance monitoring and proactive issue identification. You'll monitor stock management across all outlets, oversee inventory reconciliation, and ensure optimal stock levels while coordinating escalations for prompt resolution. You'll also track network performance metrics, monitor cost expenditure, and ensure compliance with safety and operational standards.

Your role involves
leading regional teams
with regular performance reviews and coaching, setting performance standards, and optimizing field resource deployment. You'll handle complex customer escalations while tracking satisfaction metrics across all outlets, and work with cross-functional teams including Sales, Customer Care, and Supply Chain to resolve operational challenges.

This is an
on-site role
in
Nairobi
reporting to the
Senior Manager Retail
.

Success in this role comes from a unique blend of operational excellence and inspirational leadership. We need someone who has
walked the path of complex retail operations
and understands that true operational success lies in empowering distributed teams while maintaining unwavering standards. Your experience should tell a story of
driving accountability across multiple locations
while building cultures of excellence and customer-centricity.

We are seeking someone whose career demonstrates a
deep understanding of how retail operations can enable business growth
. Perhaps you have
5+ years of experience in operation-related roles with at least 3 years in retail operations oversight,
where you've managed distributed teams and driven improvements in customer service levels. Maybe you've been the operations leader who spotted patterns in data and translated them into actionable improvements that transformed customer experiences.

Your
Bachelor's degree in Business, Operations Management, or related field
should be complemented by proven experience managing wide retail network setups and cross-functional collaboration in matrix environments. Your ability to
track and interpret operational KPIs
should be second nature, as should your proficiency with Microsoft Office Suite and retail operations systems.

The ideal candidate will have
strong team leadership skills
for managing distributed teams, implementation support abilities, and operational intuition with the ability to spot patterns and connect data trends to real-world issues. Experience with inventory management and customer care systems would give you valuable context for the technical aspects of the role.

Most importantly, we need someone who embodies our values of excellence, accountability, and customer-centricity – someone who doesn't just want a job but wants to be part of a mission that's
creating accessible pathways to financial inclusion across an entire continent
.

If this sounds like the challenge you've been waiting for, where your expertise in
retail operations and team leadership
can truly make a difference in scaling financial access for millions, we want to hear your story.

Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at
m-
.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for 'recruitment fees', 'processing fees', 'interview fees', or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

This advertiser has chosen not to accept applicants from your region.

Retail Sales Manager

KES45000 - KES58000 Y Vita Coco

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Job Description

The Vita Coco Company, created in 2004 by Co-CEO Michael Kirban and Ira Liran, produces the leading brand of coconut water in the United States with a growing presence around the world.

In 2021, The Vita Coco Company became a publicly traded, Public Benefit Corporation. With a growing portfolio of natural products, The Vita Coco Company has identified its public benefit purpose as creating ethical, sustainable products that uplift communities and do right by our planet by harnessing and protecting nature's resources.

In 2022, The Vita Coco Company was certified as a B Corporation furthering the Company's commitment toward operating its business as a force for good, while delivering better-for-you products.

Vita Coco is headquartered in New York City with international offices in London and Singapore. The Company is Nasdaq-listed under ticker symbol COCO.

The Vita Coco Company is searching for a
Retail Sales Manager
based in
Inland Empire, California
.
This person will lead efforts in stores to achieve product distribution, display execution, and revenue goals in the Market. The Retail Sales Manager will focus on the distribution, display and shelf set opportunities for the Top 100 accounts in the assigned territory and represent the company to distributor partners in all sales-oriented activities.

This is an entry-level remote role in CPG selling, covering the surrounding Inland Empire area, and will report directly to the Market Manager.
Main Responsibilities

  • Plan and prepare innovation launches, new retail programs and market blitzes.
  • Sell the entire Vita Coco portfolio at account level, achieve KPIs on cases sold, displays, and new distribution availability, etc.
  • Utilize VIP Karma to build account call history, record accomplishments and optimize daily schedule.
  • Analyze monthly sales reports to identify opportunities and assess under-performing accounts.
  • Forge strong partnership with Distributor Sales team and demonstrate best practices.
  • Develop and maintain relationships with key retail accounts and open new accounts to grow brand visibility and distribution.
  • Provide consistent communication on retail execution, highlighting accomplishments, and follow-up needed from Independent Distributor Sales Managers, KDP Branch Managers & District Managers
  • Build, move and improve display execution and/or product to establish best location for sales on all company products as necessary in assigned stores.
  • Measure and audit individual accounts and execution after each visit.
  • Support consumer and retail activity by working with the Field Marketing team if/when in market.

Qualifications

  • 0-2 years of professional Sales or Distributor experience, preferably within the Food & Beverage or CPG industry
  • Must have the ability to lift cases of product between 10-35 pounds.
  • Must have a valid driver's license and own vehicle to travel.
  • Must be able to stand and walk for long periods of time.
  • Must have the ability to place product on overhead shelving.
  • Must have the ability to travel between multiple accounts each day if needed.
  • Proven ability to approach accounts in an innovative and creative way to expand the business.
  • Ability to formulate account strategies and execute against them and analyze sales data; trade/business analytics.
  • Professional demeanor in working with co-workers, distributors, retail reps, and customers.
  • Exceptional customer service, interpersonal and communication skills (both written and verbal)
  • Creative presentation, public speaking, and premium selling skills
  • A team player who also can work well independently.
  • Proficient MS Office Suite skills (Outlook, Excel, Word, PowerPoint

At The Vita Coco Company, compensation decisions are dependent upon a variety of factors, which may include, but are not limited to: skill set, experience, education, training, licensure and certifications, knowledge and abilities of the applicant, alignment with market data, and other business and organizational needs. A reasonable estimate of the current pay range for this position is $45,000 to $58,000. This range may vary for positions that will be performed outside of California, Colorado, Nevada, New York City, Westchester County, NY, Rhode Island, or Washington.
The Vita Coco Company is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, religion, color, national origin, gender, sex, sexual orientation (including transgender status, gender identity or expression), physical or mental disability, genetic information, marital status, AIDS/HIV status, military service, veteran status, or any other status protected by federal, state, or local laws. The Company is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms,
conditions, and privileges of employment.

This advertiser has chosen not to accept applicants from your region.

Retail Data Analyst

Nairobi, Nairobi KES900000 - KES1200000 Y TEZZRA TECHNOLOGIES

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Job Description

Company Description

Tezzra Technologies is more than an IT company – we are your partner in digital transformation. We deliver customized IT solutions that drive efficiency, enhance security, and unlock growth for businesses in today's fast-changing digital world. Our expertise spans across IT Support, Cloud Solutions, Integrations, and AI, making us a comprehensive solution provider for digital advancements.

Role Description

This is a full-time role for a Retail Data Analyst, located in Nairobi County, Kenya with the flexibility of a hybrid work arrangement allowing some work from home. The Retail Data Analyst will be responsible for analyzing retail data, creating data models, performing statistical analysis, and effectively communicating insights. Daily tasks will include collecting data, interpreting results, and providing actionable recommendations to improve retail performance.

Qualifications

  • Strong Analytical Skills and Data Analytics experience
  • Proficiency in Statistics and Data Modeling
  • Excellent Communication skills for presenting data findings
  • Ability to work both independently and in a team setting
  • Bachelor's degree in Data Science, Statistics, Computer Science, or a related field
  • Experience in the retail industry is a plus
  • Proficiency with data analysis tools such as R, Python, or SQL
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Retail Salesperson

Mombasa, Coast KES600000 - KES1200000 Y Global Airbnb Hosts & Guests Network

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Job Description

Company Description

The Global Airbnb Hosts & Guests Network connects millions of travelers and property owners worldwide, redefining hospitality and creating cultural exchange opportunities. The platform offers diverse accommodations, from urban apartments to countryside villas and unique properties like treehouses and castles. Available in over 220 countries, it provides travel options for every destination, budget, and preference. With a seamless booking process, multilingual support, and 24/7 customer service, the network empowers hosts and delivers unforgettable experiences for guests. The platform supports sustainable travel and fosters meaningful connections within local communities.

Role Description

This is a full-time on-site role for a Retail Salesperson located in Mombasa. The Retail Salesperson will be responsible for assisting customers, providing product information, and processing sales transactions. Daily tasks include greeting customers, understanding their needs, offering product recommendations, and ensuring high levels of customer satisfaction. The role also involves maintaining store presentation, replenishing stock, and staying updated on product knowledge and promotions.

Qualifications

  • Proven skills in Retail Sales and Sales
  • Strong Communication and Customer Service skills
  • In-depth Product Knowledge relevant to the store's inventory
  • Ability to maintain a friendly, approachable demeanor
  • Experience in handling sales transactions and managing inventory
  • Excellent interpersonal skills
  • Ability to work in a team environment
  • Flexibility to work various shifts, including weekends and holidays
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Product Demonstrator

Nairobi, Nairobi KES104000 - KES130878 Y Mushus International K Ltd

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Job Description

Company Description

Mushus International K Ltd is dedicated to helping make the world cleaner, safer, and healthier. We are a leading manufacturer of soap, disinfectants, sanitizers, paint, and cosmetics. Our commitment to quality and innovation has made us a trusted name in the industry.

Role Description

This is a full-time on-site role for a Product Demonstrator located in Nairobi County, Kenya. The Product Demonstrator will be responsible for showcasing products to potential clients, conducting product demonstrations, providing training on product usage, and handling customer inquiries. The role also involves assisting the sales team to drive product sales through excellent customer service and interpersonal skills.

Qualifications

  • Product Demonstration and Training skills
  • Strong Interpersonal Skills and Customer Service abilities
  • Sales experience and ability to support sales objectives
  • Excellent communication and presentation skills
  • Ability to work independently and in team settings
  • Previous experience in a similar role is advantageous
  • High school diploma or equivalent required; a degree in marketing, business, or a related field is a plus
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Retail Lead

Nairobi, Nairobi KES1200000 - KES2400000 Y Samsung Electronics

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Job Description

Retail Lead: Mobile (MX) Division

Job Overview

The job holder is in charge of Samsung retail strategy & operations on visibility so as to ensure sell out of MX products across the East Africa region.

Promote cooperation to expand retail sell-out and support Partners/Dealers and Other functions e.g. KAMS, Marketing.

Key Objectives

  1. Create opportunities to increase sell-through and sell-out by way of anticipating, sensing and executing the activities to be undertaken through retail data analysis.
  2. Understanding and meeting the retailers concerns using data; and continuously developing methodology for cooperative retailing.
  3. Conducting regular in-depth review of KPIs (Key Performance Index) to maximise sell-through and sell-out activity.
  4. Maximise sell-out by managing dealer requirements and closely working with them at store level
  5. Strengthen profit-base upselling of premium products by optimising SKU (Stock Keeping Unit) for each store
  6. Minimize faulty products and obsolete inventory through store's inventory management.
  7. Set Strategy and guideline for retail managers and field force management. Lead the team to implement those strategies and guideline in accordance with local situation
  8. Develop content that field force can use for their sell-through and sell-out activities and promotions for enhancement of performance.
  9. Identify weaknesses, plan and execute training for field force to enhance their capability (optimisation)
  10. Understand all SEEA market retail strategies so as to support and coordinate the Country heads drive their sell out and sell through.
  11. Take responsibility of all retail assets ensuring that adherence to company policies and procedures. Ensuring that all teams understand the policies and remain accountable to them

Retail strategy

  • Strategy Planning: Participate in the mid and long term retail strategy by understanding all Samsung Markets, market flow and retailer and competitor trends.
  • Retail data analysis; Analyze the improvement plans on the potential performance issues of organisation and retailers via retail data analysis.
  • Cooperative retail methodology development; Follow the cooperative retail methodology depending on each retailer store's operation standards and provide the methodology to related business organizations.
  • Retail KPI (Key Performance Index) management; Document the retail KPI (Key Performance Index) such as sell out, out of stock, unusable stock, new model stores coverage, etc.
  • Project management; Plan the timeline for the collaborative tasks for retailers and internal customers e.g. KAMS, Marketing, FSS, RHQ, HQ.

Retailer engagement

  • Analyze store performance data to identify low performing KPIs (Key Performance Index) of the retailers and participate in the proposal of collaboration to retailers.
  • Maximize sell-outs by working with the dealers on store level.
  • To develop and continuously improve the SEEA retail structure and have a winning Picture of Success in POS.

SKU (Stock Keeping Unit) optimization

  • Analyze to determine the most suitable products to display in stores based on retail mapping and the performance characteristics of each store.
  • Store inventory management; (stock out, obsolete inventory management)) Analyze to determine the most suitable products to display in stores based on retail mapping and the properties of each store.
  • Minimize faulty products and obsolete inventory through store's inventory management

Retail Mapping

  • Carry out retail mapping to select the stores with the highest growth potential with retailers to achieve the maximum return on investment.
  • To develop and manage sell out of MX products in relevant channels and point of sale to ensure attainment of set targets.
  • To advise SEEA leadership team on issues that may affect sell out while also advising on interventions that can improve sales.
  • To oversee and report on SEEA brand shop performance
  • Liaise with partners in regards to distribution and availability of Samsung stocks in POS & POSM Materials.

Field Force Management

  • Field force strategy and guideline planning; Plan the field force management strategy in the assigned regions and distribute the guidelines based on the regional retail strategy.
  • promotion contents development; Implement the development and sourcing of promotion content (sales talks) and training content/tools for enhancing field force performance capability.
  • Training planning and execution; Carry out the comprehensive training plan for field force capability enhancement and its local expansion.
  • FSS Optimisation: Identify, discuss and agree clear performance objectives or standards for outsourced partners while monitoring and reviewing their performance to ensure effective performance against the agreed result area.
  • Propose improvement plans for field force operation by analysing current SIS (Shop – in – Shop) and ROI (Return On Investment) on the s capability of the field force.

Qualifications and Experience

  • Bachelor's degree in Sales and Marketing or Marketing communication
  • 5 years' experience in Retail and Distribution
  • Mid and long term plan execution
  • ROI Calculation and analysis
  • Documentation skill
  • Understanding of retail & sales process
  • Understanding inventory management
  • System data analysis
  • Understanding promotion; product price structure, price reduction & price management
  • Understanding store grade management; in store share & store production capacity
  • Understanding store clustering; in store product display and consumer segmentation

Personal Attributes

  • Drive for Results- Leader of a function
  • Creative intelligence- Leader of a function
  • Navigating organizations- Leader of a function
  • Building Best teams- Leader of a function
  • Inspiring others- Leader of a function
This advertiser has chosen not to accept applicants from your region.

Re-advertisement - Logistics Officer (Retail & Contracting) - Consultant level I - Mogadishu

Nairobi, Nairobi KES120000 - KES600000 Y World Food Programme

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Job Description

DEADLINE FOR APPLICATIONS
1 October :59-GMT+03:00 East Africa Time (Mogadishu)

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.
ABOUT WFP
The World Food Programme is the world's largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP?

  • WFP is a 2020 Nobel Peace Prize Laureate.
  • WFP offers a highly inclusive, diverse, and multicultural working environment.
  • WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
  • A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
  • We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

KEY ACCOUNTABILITIES (not all-inclusive, within delegated authority):

  • Lead the implementation of full cycle source-to-contract processes of moderate and high complexity logistics service requirements including, but not limited to issuing competitive procedures, and evaluating offers (e.g., issuing calls, evaluating offers and negotiating/awarding contracts), to ensure successful contracting of transport, warehouse, and services.
  • Contribute to the development and implementation of supply chain plans and procedures, in line with the transport manual and other relevant guidelines to achieve operational and cost efficiencies, responsiveness and reliability of logistics services.
  • Lead the periodic review of shortlists to ensure an appropriate contractor base and prepare Expression of Interest (EOI) to include relevant contractors when applicable. Evaluate documentation received from prospective companies and recommend their inclusion.
  • Lead the preparation and overall processing of Requests for Quotations (RFQ) for all contracts required for the implementation of WFP Logistics operations in Somalia and the same disseminated as per WFP approved systems.
  • Prepare and review analysis of submitted offers ensuring an appropriate balance of costs and capacity.
  • Ensure the organization of all required meetings related to the contracting process including Logistics Contracting Committees are well informed to support decision-making.
  • Prepare and disseminate information regarding contract status and any other required information including minutes, Expression of Interest (EOI), Contract Awards, and Note for Record (NFR) documents
  • Consolidate and analyze relevant market data to inform the design of logistics services taking into consideration key variables such as fuel costs and competition.
  • Work in close collaboration with cross-functional counterparts to align Contracting activities and promote an integrated supply-chain approach to transport and service assistance.
  • Monitor and manage contract validity dates and other relevant information regarding active agreements ensuring proactive planning of needs and contracting requirements.
  • Maintain period performance review cycles to ensure contractors are compliant with expected performance benchmarks and agreed terms and conditions for services being delivered.
  • Contribute to the development of contract management tools, templates, methods, and processes for contracts and champion a transformative agenda to modernize the contracting workstream based on technology and best practices.
  • Manage, advise and develop the workforce involved in contracting activities. Supervise the work of support staff, providing practical advice and guidance, to ensure individual and team objectives are delivered to agreed standards and deadlines.
  • Provide strategic leadership on Supply Chain market and risk assessment reports and recommendations for management decision as required for CBT intervention designs and/or expansion
  • Map the Supply Chain of selected food commodities from production/point of entry to relevant retail markets with recommendations for management decision
  • Develop and maintain an active/up-to-date database and/or shortlist of Retailers/Merchants and Financial Service Providers (FSPs)
  • Participate actively and support the contracting of CBT vendors either through new contracts or the renewal of existing ones
  • Coordinate CBT activities in Supply Chain and act as the Focal Person between the Area/Sub Offices and Country Office on Supply Chain related CBT operations
  • Supervise the work of, and provide guidance on creation of POCB's and POS for Mobile money and Bank transactions while also ensuring that all retailers' contracts, onboarding process, Financial Service Provider Contracts and supporting documents are attached to PO's in wings.
  • Provide strategic leadership on Supply Chain market and risk assessment reports and recommendations for management decision as required for CBT intervention designs and/or expansion
  • Map the Supply Chain of selected food commodities from production/point of entry to relevant retail markets with recommendations for management decision
  • Develop and maintain an active/up-to-date database and/or shortlist of Retailers/Merchants and Financial Service Providers (FSPs)
  • Participate actively and support the contracting of CBT vendors either through new contracts or the renewal of existing ones
  • Coordinate CBT activities in Supply Chain and act as the Focal Person between the Area/Sub Offices and Country Office on Supply Chain related CBT operations
  • Supervise the work of, and provide guidance on creation of POCB's and POS for Mobile money and Bank transactions while also ensuring that all retailers' contracts, onboarding process, Financial Service Provider Contracts and supporting documents are attached to PO's in wings.

Qualifications, Experience And Skills Required
Education:
Advanced University Degree in Transport Economics, Supply Chain, Logistics, Engineering, Business Management, International Relations, or any other related fields.

Experience:
At least three (3) years
of relevant professional work experience with advanced University Degree OR first University Degree with a
minimum of five (5) or more years
of relevant experience - of which a minimum of
two (2) years
must be directly in
Supply Chain
. Previous experience in contracting and procurement activities is a desirable.

Language:
Fluency (level C) in English. Intermediate knowledge (level B) of a second UN language is a plus.

This position is open to qualified international candidates. The candidates must be nationals of a country other than the country of assignment. Female candidates are particularly encouraged to apply. WFP offers female friendly spaces in the workplace.
WFP LEADERSHIP FRAMEWORK
WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework
REASONABLE ACCOMMODATION
WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact:

NO FEE DISCLAIMER
The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

  • We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).
  • Once your profile is completed, please apply, and submit your application.
  • Please make sure you upload your professional CV in the English language
  • Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
  • Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time
  • Please contact us at in case you face any challenges with submitting your application
  • Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

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Q-commerce Account Manager Kenya

Nairobi, Nairobi KES1200000 - KES2400000 Y Glovo

Posted today

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Job Description

If you're here, it's because you're looking for an
exciting ride
.

A ride that will fuel up your ambitions to take on a
new challenge and stretch yourself beyond your comfort zone.
We'll deliver a
non-vanilla culture built on talent, where we work to amplify the impact on millions of people
, paving the way forward together.

Not your usual app
. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries.

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique?
Our culture and strong values.
Our career development philosophy.
Our commitment to being a force for good.
We have a vision:
Building the largest marketplace in your city, to give access to anything in minutes.
And this is where your ride starts.

THE JOURNEY

  • Build and maintain strong, long-term relationships with Retail Partners, through consistent and proactive communication.
  • Understand Partners' business goals and challenges to provide strategic guidance and support.
  • Manipulate and analyse data to drive operational excellence, growth and profitability, both for your Partners and for Glovo.
  • Drive rapid revenue growth through smart promotions, high-impact marketing activations, and menu optimization.
  • Take ownership of partner revenue performance, driving measurable growth.
  • Collaborate with internal teams to develop and implement customised solutions to meet Partners' needs, including Marketing, Operations, Finance and Customer Service.
  • Take full ownership of the partner onboarding process in the App — from store setup to supporting their first days on Glovo — with a focus on operations, marketing, and sales.

What You Will Bring To The Ride

  • 1yr experience as an account manager or in a similar role. (startups, top consulting firms, top internet firms, FMCG, retailers);


  • Experience in understanding FMCG, retail and/or e-commerce business, as well as revenue/growth dynamics and drivers;
  • Commercial skills: you know how to negotiate and build your way into a super deal with big retail players;
  • Influencing skills: you can be a true project leader in multidisciplinary teams;
  • A natural bias for action: you love to build a business from scratch. You are objective and deadline-oriented;
  • A data-driven mentality: you make decisions based on data and you are not afraid of making business judgments when necessary;
  • A problem-solving mindset: you enjoy finding smart and elegant solutions to complex, multi-disciplinary problems;
  • Proficiency in English. Swahili knowledge is a plus.

Individuals representing diverse profiles,
and abilities,
encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there
Skills can be learned, and embracing diversity is invaluable.
We Believe Driven Talent Deserves

  • Top-notch private health insurance to keep you at your peak.
  • Monthly Glovo credit to satisfy your cravings
  • Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?
Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website

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