Explore the dynamic world of online retail jobs. The e-commerce sector presents numerous opportunities for individuals seeking roles in sales, marketing, What Online Retail Jobs are in Kenya?
Showing 5 Online Retail jobs in Kenya
Online Retail Store Manager
Posted 1 day ago
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Job Description
About the Role
Our client, a popular retail store located in the vibrant town of Malindi , is seeking an experienced and dynamic Online Retail Store Manager . This role is responsible for overseeing the day-to-day operations of the physical store while also driving the growth and management of its online retail presence. You will lead the store team, manage inventory, ensure excellent customer service, and develop strategies to increase sales both in-store and online. The ideal candidate possesses strong leadership skills, a deep understanding of retail operations, and experience with e-commerce platforms. This position requires a hands-on manager who can inspire their team and effectively navigate the challenges of modern retail.
Key Responsibilities- Manage all aspects of the physical retail store operations, ensuring efficiency and profitability.
- Lead, train, and motivate the in-store retail team to achieve sales targets and maintain high customer service standards.
- Oversee inventory management, including stock ordering, receiving, merchandising, and loss prevention.
- Develop and implement strategies to drive in-store foot traffic and sales.
- Manage and grow the company's online retail presence, including website management, product listings, and online marketing efforts.
- Ensure a seamless online customer experience, from browsing to checkout and delivery.
- Analyze sales data and market trends to identify opportunities for business growth.
- Maintain store presentation, visual merchandising standards, and overall store ambiance.
- Handle customer inquiries and resolve complaints effectively to ensure customer satisfaction.
- Ensure compliance with all company policies, procedures, and health and safety regulations.
- Previous experience in retail management, with a proven track record of success.
- Demonstrated experience in managing both physical store operations and online retail channels.
- Strong leadership, communication, and interpersonal skills.
- Proficiency with retail POS systems and inventory management software.
- Experience with e-commerce platforms and online marketing strategies.
- Ability to analyze sales data and make informed business decisions.
- Customer-focused mindset with a passion for providing excellent service.
- Strong organizational and problem-solving skills.
- Ability to work flexible hours, including weekends and holidays as needed.
- Must be based in or willing to relocate to Malindi.
Our client offers a competitive salary package, commensurate with experience, and opportunities for performance-based bonuses. Employees benefit from employee discounts on store merchandise and have access to ongoing training and professional development programs to enhance their retail management skills. This role provides a significant opportunity for career growth within a respected retail organization, with the chance to shape both the physical and digital presence of the store. Join our client and lead a dedicated team in a vibrant coastal setting.
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Senior Category Manager - Online Retail
Posted 7 days ago
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Job Description
About the Role Our client is seeking a strategic and commercially astute Senior Category Manager to oversee a key product category within their online retail business. This role is **fully remote**, empowering you to drive category growth and profitability from your preferred location. You will be responsible for developing and executing category strategies, managing product assortments, optimizing pricing and promotions, and driving sales performance. The ideal candidate possesses a deep understanding of the retail market, strong analytical skills, and a proven ability to identify market opportunities and leverage data to achieve business objectives. You will work closely with merchandising, marketing, and operations teams to ensure a seamless customer experience and maximize category revenue. This is a vital role in shaping our client's product offerings and market position.
Key Responsibilities
Key Responsibilities
- Develop and execute comprehensive category strategies to drive sales, market share, and profitability.
- Manage the end-to-end product lifecycle within your assigned category, including assortment planning, sourcing, and vendor management.
- Analyze market trends, competitor activities, and customer data to identify opportunities for growth and category expansion.
- Optimize pricing and promotional strategies to maximize revenue and margin.
- Collaborate with marketing teams to develop and execute effective category-specific campaigns.
- Monitor category performance KPIs, providing regular reports and actionable insights to senior management.
- Ensure product information accuracy and compelling presentation on the e-commerce platform.
- Work closely with operations and logistics to ensure efficient inventory management and fulfillment for the category.
- Minimum of 5 years of experience in category management, merchandising, or a related role within the retail or e-commerce sector.
- Proven track record of successfully managing and growing product categories, driving significant revenue and profit growth.
- Strong understanding of retail analytics, market dynamics, and consumer behavior.
- Experience with pricing strategies, promotional planning, and P&L management.
- Excellent analytical, strategic thinking, and problem-solving skills.
- Exceptional communication, negotiation, and interpersonal skills, crucial for remote collaboration.
- Proficiency with category management software, sales analysis tools, and e-commerce platforms.
- Bachelor's degree in Business Administration, Marketing, Merchandising, or a related field.
- Highly competitive salary and performance-based bonus structure.
- Full remote work flexibility, offering a great work-life balance.
- Comprehensive health, dental, and vision insurance.
- Opportunities for career advancement and professional development.
- Significant employee discounts on a wide range of products.
- A dynamic and collaborative remote team environment.
- The opportunity to shape and grow a significant product category for a leading online retailer.
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1
Online Retail Operations Lead
Posted 9 days ago
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Job Description
About the Role Our client, a prominent online retailer focused on delivering seamless customer experiences, is seeking a highly capable and strategic Online Retail Operations Lead. This fully remote position is critical for overseeing and optimizing all facets of the company's online operations, from order fulfillment and logistics to inventory management and customer service integration. The ideal candidate will possess extensive experience in e-commerce operations, strong leadership qualities, and a proven ability to drive efficiency and scalability in a virtual environment. As a remote-first organization, we offer a dynamic and collaborative workspace where you can leverage your expertise to shape our client's operational success. This is an excellent opportunity to lead a key function within a forward-thinking company. Key Responsibilities
- Lead and manage all day-to-day online retail operational activities, ensuring efficiency and high performance.
- Develop and implement operational strategies to support business growth and improve customer satisfaction.
- Oversee the order fulfillment process, including warehousing, shipping, and returns management, to ensure timely and accurate deliveries.
- Manage inventory systems and processes to maintain optimal stock levels and minimize stockouts or overstock.
- Collaborate with cross-functional teams (e.g., sales, marketing, customer service) to ensure seamless integration of operations.
- Identify and implement process improvements and technological solutions to enhance operational efficiency and cost-effectiveness.
- Manage relationships with third-party logistics providers (3PLs) and other operational vendors.
- Develop and monitor key performance indicators (KPIs) for operational performance and report findings to senior management.
- Ensure compliance with all relevant regulations and industry best practices in e-commerce operations.
- Mentor and develop the operations team members within a remote work structure.
- Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, or a related field.
- Minimum of 6-8 years of progressive experience in e-commerce operations leadership.
- Demonstrated experience in managing order fulfillment, logistics, and inventory for online retail.
- Strong understanding of supply chain principles and best practices.
- Proven ability to lead and manage remote teams effectively.
- Excellent analytical, problem-solving, and strategic thinking skills.
- Proficiency with e-commerce platforms, WMS, and ERP systems.
- Exceptional communication, negotiation, and interpersonal skills.
- Ability to adapt and thrive in a fast-paced, remote work environment.
- Experience in process improvement and driving operational excellence.
- Competitive annual salary of KSh .
- The significant advantage of a fully remote work arrangement.
- Opportunities for significant impact and leadership within the company.
- Access to advanced operational technology and software.
- A supportive and collaborative virtual team culture.
- Career advancement prospects within a growing online retail business.
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2
E-commerce Operations Coordinator - FMCG Online Retail
Posted 9 days ago
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Job Description
About the Role Our client, a growing online retailer specializing in FMCG products, is seeking a highly organized and efficient E-commerce Operations Coordinator. This is a fully remote position, ideal for an individual who excels at managing online workflows and ensuring seamless customer experiences. You will be responsible for coordinating various aspects of the e-commerce operations, including order processing, inventory management, fulfillment coordination, and customer service support. The role requires meticulous attention to detail, strong problem-solving skills, and the ability to manage multiple tasks efficiently. You will work closely with logistics partners, suppliers, and internal teams to ensure timely delivery of products and high customer satisfaction. The ideal candidate is tech-savvy, understands online retail operations, and thrives in a fast-paced, remote work environment. We are looking for someone proactive who can contribute to the smooth running and continuous improvement of our online sales operations. Key Responsibilities
- Oversee the end-to-end e-commerce order fulfillment process, ensuring accuracy and efficiency.
- Coordinate with third-party logistics (3PL) providers and warehousing teams to manage inventory levels and shipment status.
- Monitor stock levels across all online platforms and proactively address any discrepancies or shortages.
- Process online orders, generate shipping labels, and track shipments to ensure timely delivery.
- Respond to customer inquiries via email, chat, or phone regarding orders, shipping, and product information.
- Troubleshoot and resolve operational issues, such as delayed shipments or incorrect orders.
- Maintain accurate product information and listings on e-commerce platforms.
- Assist in the development and implementation of operational improvements to enhance efficiency and customer satisfaction.
- Generate reports on key e-commerce operational metrics (e.g., order volume, fulfillment time, customer service resolution).
- Ensure compliance with company policies and e-commerce best practices.
- Bachelor's degree in Business Administration, Operations Management, Logistics, or a related field.
- 1-3 years of experience in e-commerce operations, logistics, or a related role, preferably within the FMCG sector.
- Proficiency in using e-commerce platforms (e.g., Shopify, WooCommerce) and order management systems.
- Experience with inventory management software and processes.
- Strong understanding of online retail fulfillment and shipping procedures.
- Excellent organizational skills and meticulous attention to detail.
- Strong problem-solving abilities and a proactive approach.
- Effective communication and customer service skills.
- Ability to work independently and manage time effectively in a remote setting.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Competitive salary commensurate with experience.
- Fully remote position offering significant flexibility.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holiday leave.
- Opportunities for professional development and training in e-commerce operations.
- Access to modern e-commerce tools and technologies.
- A dynamic and supportive remote team environment.
- Employee discounts on FMCG products.
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3
E-commerce Operations Manager - Online Retail
Posted 16 days ago
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Job Description
About the Role Our client, a fast-growing player in the **FMCG** e-commerce space, is seeking a highly organized and efficient E-commerce Operations Manager to oversee their online retail operations. This is a **fully remote** position, enabling you to manage operations from anywhere. You will be responsible for ensuring seamless order fulfillment, inventory management, and customer satisfaction for their online channels. The ideal candidate has a strong background in e-commerce logistics, supply chain management, and online retail operations, preferably within the **FMCG** sector. You will work closely with fulfillment partners, logistics providers, and customer service teams to optimize the online shopping experience. This role demands excellent problem-solving skills, a proactive approach, and the ability to manage multiple priorities in a dynamic environment. Join a forward-thinking company that is rapidly expanding its digital footprint and committed to delivering exceptional value to online customers. This is a critical role in driving the success of our client's **FMCG** online business. Key Responsibilities
- Oversee all aspects of e-commerce operations, including order processing, inventory management, and fulfillment.
- Manage relationships with third-party logistics (3PL) providers and ensure efficient and cost-effective delivery of goods.
- Monitor inventory levels across warehouses and online platforms, implementing strategies to prevent stock-outs and overstock situations.
- Ensure timely and accurate order fulfillment and shipping, meeting or exceeding customer expectations.
- Develop and implement operational policies and procedures to improve efficiency and scalability.
- Analyze operational data and identify areas for improvement in the e-commerce supply chain.
- Collaborate with the e-commerce and marketing teams to ensure a seamless customer journey from purchase to delivery.
- Manage returns and exchanges efficiently and effectively.
- Stay up-to-date with e-commerce trends and best practices in online operations and logistics.
- Ensure compliance with all relevant regulations and company policies.
- Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or a related field.
- Minimum of 5 years of experience in e-commerce operations management, preferably within the **FMCG** industry.
- Proven experience with order fulfillment, inventory management, and logistics in an online retail environment.
- Strong understanding of **FMCG** supply chain dynamics and challenges.
- Experience working with e-commerce platforms and ERP/WMS systems.
- Excellent analytical, problem-solving, and organizational skills.
- Strong negotiation and vendor management skills.
- Ability to work independently and manage teams/projects in a **fully remote** setting.
- Excellent communication and interpersonal skills.
- Familiarity with **Malindi**'s logistics infrastructure is a plus, though the role is remote.
- Competitive salary and performance-based bonus.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holidays.
- Professional development opportunities.
- The flexibility of a **fully remote** work arrangement.
- Opportunity to be a key player in a rapidly growing **FMCG** e-commerce business.
- A dynamic and supportive remote work culture.
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